Not optimized for apple or iPhones. It works but isn't able to use many apple features.

Ease of use and portability. You can easily pull up the software for any device.

What I like most is how fully integrated this software is with respect to all of the functions needed to run a professional wash & fold business, both drop off & pickup/delivery.

They give really good advice not only on how to use the software but also on the best ways to do business and maximize profits. I highly recommend them.

Software is great and the support team just as good, if not better.

I love how it is ever changing and being updated as the needs in our industry change. The support is fantastic and very much appreciated.

The only thing I would want to change is the price. It is on the higher end, but you get what you pay for.

Great product and phenomenal customer service.

The software is super reliable, day after day for the past 2 years. We have reliably used it to grow our wash and fold and our pickup and delivery laundry service.

Hard for users to learn. Some functionality is available but hard to find.

Example:  the recent update to closing out the cash register while on the surface might seem to be idiot proof it seems to have caused more variances than the old way.

The software is easy to use for both employees and customers. We haven’t received any calls from customers wondering how to place an order.

They are so passionate about their product and they really care about providing the best software system and customer support possible - and they are succeeding.

Has some great features and updates frequently.

They are very personable and my experiences with them lead me to believe they genuinely want my delivery business to excel.

I really like the integration with the website. Customers can find us online and sign up for service without having to call us.

Coming from sophisticated medical software this has a lot of catching up to do, but the curbside team is all about listening to criticism and implementing things as quickly as they can.

By far the benefits are that they are constantly evolving with today and future needs of the laundry industry. My Pick up and delivery has increase well over the past year by using Curbside.

For somebody that is new to the business, having curbside has been a godsend.

Without prior experience, I thought this platform had a friendlier user interface than the others I looked at.

There's little I don't like about the curbside software.

They are responsive and available for questions and challenges as they come up.

Counterpoint makes it simple to cancel or change orders without forcing unwanted or unnecessary complete voids.

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly.

It’s by far the worst decision I ever made for my company.

Our integrator (Rapid Domains) has done excellent work at reasonable rates.

We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.

The overall is excellent, I really have nothing to complain about the program, it is definitely excellent.

Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information.

Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

This is a system that does its job and worth considering.

It helps me auto fill orders or if I am not dealing with my usual contacts I can pull up their account to decrease confusion.

Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them.

I was forced to upgrade to the new NCR Counterpoint.

I suffer through a crash almost once a day. There is not a way to go back and “undo” most errors such as typos.

For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff.

Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support.

When problems or errors come up, they can be very difficult to deal with.

Counterpoint has been great for our point of sale and inventory system. Simple  ways to do most everything and extremely easy to get people up and  trained on the system.

We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.

Counterpoint is a solid reliable product, easy to use for the end users. Dependable where it counted.

The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect  counterpoint tickets from being lost forever during a software crash.

The software is of an older design and could use a visual/UI refresh but it works well so that is a minor worry.

I have experience problems with all aspect of this software. Orders are being lost and irretrievable.

NCR is a trusted name in business automation probably for a century.

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality.

Dependable product that was easy to customize and fit within the budget required.

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support.

US Dollar

Curbside Laundries is a platform designed by laundry owners specifically for laundry owners. 

This software tracks every order from beginning to end, helps users avoid costly order mixups, and enhances the customer experience.  The Curbside Laundries software allows the customer to pay at drop off or when they pick up their order and allows them to schedule pickup and deliveries online too.  

LongDescription

Employee Management

Payment Processing

Customizable Reports

Access Controls/Permissions

Electronic Signature

Order Management

Credit Card Processing

Invoice Management

Transaction History

Customer Accounts

Sales Orders

Customer Database

Sales Trend Analysis

eCommerce Management

Promotions Management

Multi-Location

Sales Reports

Inventory Tracking

Real Time Data

Ordering Automation

Sales Tax Management

Real Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Returns Management

Billing & Invoicing

Receipt Management

Discount Management

Real Time Reporting

Customer History

Point of Sale (POS)

Third Party Integrations

Inventory Management

Setup cost depends on POS hardware, website option, commercial scale, and if client is doing pickup and delivery.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

Curbside Laundries

Live Online

Documentation

Videos

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.


The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.


POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.



Curbside Laundries vs NCR Counterpoint

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