My institution purchased Altru for its strong philanthropy functions, and required all departments to use it. I use it for scheduling school outreach programs.

From what I can see, this software looks like it could be a great tool for some applications.

The interface is intimidating and confusing for my staff, and requires a lot of training to use.

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions.

Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them.

We have been with Altru for over three years and in that time have seen constant improvement and updates to the product. Their support staff is the best I have ever seen with any software company.

Ease of use for an entry-level user. The system has an incredible ability to capture and relate data.

We now have the ability to get a true look at all the ways our constituents are interacting with our organization.

Because the Altru community is very responsive and the fact that the developers listen to the client's concerns, I am confident that Altru will become greater than it is now.

I think the navigation on Altru can be a bit tricky.

The two main issues I have is there is no exchange process, only a refund with a receipt. That is not exceptable in.

I love the amount that you can do on Altru and that it can all be done in one place.

Altru is direct and straight to the point. It has a places to include a lot of information which can be good for creating thorough profiles.

The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis.

For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software.

We are still learning which is great. The capacity of the system is rich.

I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions.

I enjoy the ability to navigate different ways to get the same result, it helps with training people who learn and think in different patterns.

Completely cloud based, and allows unlimited user licenses at no extra charge, so you can sell tick.

I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it.

Sales Orders are too rigid - need to be able to edit and add appeal codes.

Altru is a very detailed system and it covers so many areas that have so many intertwining cogs that it can be difficult to navigate for some users and it can be a bit cumbersome.

I love that Altru is constantly receiving updates and that the customer service team really does listen to feedback from the customers.

I also think the customer service is wonderful and always available - which is great. I also really appreciate that the system is very intuitive.

As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Some integration with on-line banking is not yet working well. Sometime the processing seems slow but this could be our internet.

It is a great all around management program for any organization.

When pulling results, it only pulls primary information and if the information is not loaded correctly, it can be a problem.

The system is easy to use and easy to integrate with our website. As a facility that holds events, it was easy to setup new users allowing them to sell tickets for their events through our website.

The calendar feature for events is extremely difficult to use when inserting a lot of dates. It takes 12-14 clicks per individual date.

Issuing refunds to customers is something that no one wants to do.

Saffire gave us the ability to develop a beautiful and professional website and world class ticketing system without a dedicated IT person on staff.

Each of those events has multiple ticketed events with a variety of ticketing options. This system is the most versatile and cost effective program we have found.

The Saffire team are enthusiastic, energetic, cutting-edge and genuinely care.

As they continue to say, if you are looking for the integration, we have no doubts that our other clients/partners are too.

It was confusing to our guests. Also, the ability to do partial refunds to avoid frustration for our guests.

Overall we are satisfied with the software, they have help us with a report that did not exist. The staff onsite has been a big help.

One of the biggest benefits drew us to the website was the ability to have a great customer end user experience.

The best part about Saffire is being able to have the website and ticketing integrated into one system.

Not only is it user friendly for our guests, it is completely user friendly for us on the back end. SPARK sparkles for all of us here.

We get great customer support. I would highly recommend your consideration of their products.

Saffire Tix is a company that understands the entire process and who is invested in the success of the event. They help with the promotion and the ease of use by the consumer.

CMS is simple and user friendly for the less tech-savvy individuals. They accept feedback and are always introducing new and improved updates to their software, website platform and app.

They are easy to reach, fast to help and it has elevated our business. A big reason we've gone from relative obscurity to tops in the business is because of Saffire.

Saffire is extremely user friendly for even the least tech savvy employees that we have. The team helped us entirely customize our website.

We have struggles to get the reports to match up to the way we balance our internal ticket financial tracking system.

We have a dedicated coach at Saffire that has become a good friend. He is always available to help.

The software is user friendly and has lots of great tutorials.

I love how user friendly the setup is. If you have time to go through the videos and self-teach the opportunities are endless.

The Saffire team is amazing and is always there to help you. Plus they are great about listening to your needs as a company and working with you to get what you need.

The team I have worked with has been great. They have amazing patience with me as I learn and always willing to help.

Website and Ticket Sales Integration is the best choice for Fairgrounds.

It’s super user friendly on both the buyer and sellers sides. Also the support you get from Saffire is unmatched.

Between the ease of 'back end' setup and the responsiveness of the support team, we were able to meet our on-sale deadline successfully. The system is very easy and intuitive for customers as well.

We have really enjoyed working with Saffire. The customer service is excellent.

The lack of mobile responsiveness and the lack of transparency in convenience fees to the customer.

Processing the refunds was very fast and easy.

It is easy to navigate, the staff is always willing to help, and during events it keeps things fast and simple. I would recommend SaffireTix to anyone who is need of a great ticket sales program.

US Dollar

Blackbaud Altru is a cloud-based membership management solution that includes tools to manage ticketing and admissions, cultivate a membership database, convert ticket buyers and visitors, run merchandise, and much more. Designed specifically for cultural organizations to include general admission organizations, museums, zoos, aquariums, gardens, and science centers, Blackbaud Altru provides a 360-degree view of your visitors, members and donors to better identify behaviors and increase revenue.

Blackbaud Altru’s dashboard provides users with a comprehensive overview of their supporters, members and donors and provides data on attendance, membership activity, donations, and more. Users can track activities such as membership renewals, upgraded memberships, dropped memberships, and more using graphical reports. The cloud-based platform facilitates online, mobile, and in-person membership and ticket sales and also allows users to sell merchandise and track inventory. 
  

LongDescription

Electronic Payments

Customizable Reports

Activity Tracking

Ad hoc Reporting

Attendance Tracking

Calendar Management

Gift Shop POS

Dashboard Creation

Ticketing

Grant Management

Membership Management

Event Ticketing

Email Management

Activity Dashboard

Event Management

Visitor Registration

Inventory Management

Real-Time Analytics

Committee Management

Recurring/Subscription Billing

Document Storage

Dues Management

Access Controls/Permissions

Credit Card Processing

For Nonprofits

Attendance Management

Communication Management

Registration Management

Customizable Fields

Member Database

Data Import/Export

Contact Management

Mobile Access

Fundraising Management

Event Scheduling

Forms Management

Email Reminders

Website Integration

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Customizable Templates

Receipt Management

Real Time Reporting

Customizable Branding

Contact Database

Customizable Forms

Third-Party Integrations

Donor Management

Campaign Management

For Museums

Payment Processing

Contribution Tracking

Season Tickets

Online Ticketing

Reserved Seating

Sales Reports

Ticket Brokering

Event Calendar

Ticket Reservations

Reporting/Analytics

Contact Blackbaud for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Blackbaud Altru

In Person

Live Online

Webinars

Documentation

SaffireTix is a ticketing solution designed to help businesses manage online and offline ticket sales. Professionals can create individual or custom seating maps and ticket types based on events' size and arrangement. 


SaffireTix enables businesses to manage radio-frequency identification (RFID) ticketing and sales processes via BlastPass. Supervisors can create promotional codes and track them on a unified platform. Additionally, its real-time reporting capabilities allow administrators to gain insights into sold or redeemed items based on location, date and time.


SaffireTix offers a mobile application for iOS devices, which helps professionals access summary reports, track event entries, sponsors or other VIPs and more. Pricing is available on request and support is extended via documentation, FAQs, email, phone and other online measures.



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