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Overall customer rating: Customer rating:

 (30)

 (36)

Recommended by: Recommended by:

95% of users

90% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Sisense leverages two best paradigms of the modern computer world: an in-memory store and rapid, no fuss web-based insight delivery. I can see the vendor is proud of their product and understands modern BI well. Also, the support and sales staff members I dealt with are full of positively charging energy, which is rare these days.”

- Arthur Zubarev, Vital Insights

“Tableau is incredibly simple in its ability to easily visualize a data set. No longer do we have to spend needless time working on constructing data models for presentation.”

- Andrew Bryant, Landmark Associates

Most negative review: Most negative review:

“I wish there was more documentation on all of the measures/calculations that can be created for dashboard usage. We need some very specific measures and need quick access on the logic needed to get the data to appear properly.”

- Joelle Lamarche, Premium Retail Solutions

“Formatting is a pain. If I'm trying to change the font, change text...etc., I have to go into each graph and change it manually. I really wish you could apply a global format. Adjusting graphs on a dashboard is kind of confusing.”

- Saima Akhter, United Airlines

Pricing:

How it's priced: How it's priced:

Sisense is a cloud-based solution. You pay an annual subscription fee.

Tableau is available for cloud-based or on-premise deployment depending on the version selected. You pay an upfront, perpetual license fee for Tableau Desktop and Tableau Server and an annual subscription fee per user for Tableau Online.

Contract term: Contract term:

Sisense requires a year-long contract for cloud-based deployment; renewed annually.

Tableau Online requires a year-long contract for cloud-based deployment; renewed annually. Tableau Server and Tableau Desktop require signing a perpetual license agreement upfront for on-premise deployment.

Upfront costs: Upfront costs:

No upfront fees.

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

Recurring costs: Recurring costs:

Fees apply for premium support.

Fees apply for premium support and annual upgrades.

What does it cost?: What does it cost?:

Applications:

Dashboards and scorecards: Dashboards and scorecards:

Data warehousing: Data warehousing:

Data mining & analytics: Data mining & analytics:

ETL: ETL:

OLAP: OLAP:

Query & report writer: Query & report writer:

Performance management: Performance management:

Ease of Use:

Overall customer rating: Customer rating:

 (30)

 (36)

Most positive review: Most positive review:

“Someone like me with no technical background can use this software. There's no programming or scripting, and I don't need to involve the IT department to help me build a report.”

- Marika Feuerstein, Harvard Ave Realty

“The ease of use is outstanding. It's a very powerful tool that can become more power[ful] with the integration of R. The visualizations are beautiful, and I love being able to impress my coworkers, leadership, and customers.”

- Jessy Cooper, Tennessee Hospital Association

Most negative review: Most negative review:

“The UI is not polished, even though a user can customize and refine through CSS.”

- Bo Guo, Gistic Research

“There is a steep learning curve, but this isn't unique to Tableau. Data integration can be quite complex, and without a clean data source the software isn't much use.”

- Rudy Vasquez

Support:

Overall customer rating: Customer rating:

 (30)

 (36)

Most positive review: Most positive review:

“Customer support is top class. Most of my queries were solved through email, but for a few they provided a live support session. Would rate customer support 20 out of 10.”

- Sinu Joseph, Madison Communications

“They are eager and willing to help any time I have a concern. I think you can tell they really love where they work, who they work for and the product they're working with.”

- Jessy Cooper, Tennessee Hospital Association

Most negative review: Most negative review:

“Their support staff are great at walking you through things via online meeting. Some items are difficult to understand via support email, so more staff available for virtual support with screen sharing and phone interaction would be great.”

- Michelle Hoffman, FBC

“At times, the responses from the support team can seem canned and appear that they didn't read your issue to gain full understanding.”

- Stephen Wagner, Independent Consultant

Phone support: Phone support:

Phone support not offered.

Phone support not offered.

Online case submission: Online case submission:

Online case submission available to all users.

None.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Free help website, knowledge base and online community included in license fee.

Training: Training:

“Getting Started” online catalogue and online training courses included in subscription fee.

Free online training videos and live weekly web training available to all users. Live online and classroom training available for a fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.