Maintainly

RATING:

4.2

(63)

About Maintainly

Maintainly (formerly Fixd) is a cloud-based maintenance management software solution specializing in asset and work order management. It is suited for businesses of all sizes across a variety of industries, including energy, healthcare, agriculture, manufacturing, construction, government and property management. Users can create, plan and track tasks. Work orders can be created for preventive maintenance or for unscheduled maintenance issues such as breakdowns. Work orders can be assigned to both in-house technicians and third-party contractors. Simply scan a Maintainly asset QR code to check both open and closed work orders on any asset in your asset hierarchy. With its asset management module, Maintainly users can add and view an unlimited hierarchy of assets. Th...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Maintainly Pricing

Maintainly offers a free plan with limited features, after which pricing scales depending on business size, as follows (all prices in USD): Free: includes a mobile app, materials database, and flexible asset hierarchies. Small Business: $15/user/month for all free features plus timesheet integration, email and push notifications, stocktaking, and inventory management. Enterprise: $29/user/month for all the Small Business plan features plus multi-business and multi-site management, bulk work order creation, API access, and a dedicated account manager. Additional features: Inventory management: $7/user/month Timesheets management: $5/user/month Payroll tracking: $2/user/month Special pricing is available for developing markets & the Maintainly Social Impact Fund is open to all not-for-profit entities or for-profit companies making a social impact that aligns with Maintainly's core values.

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Available

Activity

Maintainly Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Maintainly

1 - 5 of 63 Reviews

Janice

Renewables & Environment, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Excellent System, User Friendly with all the info you need!

I first started using Fixd 4 years ago when I worked for a different company. After being hired by another company who needed an inventory system it was a no brainer for me to instantly think of Fixd! My employer had begun trying to set up a different system and after one look at it I told them that there was a much better system out there called Fixd. I explained the system and showed them how it worked and they where very happy to switch. Pricing is excellent, support is top notch and the system covers all levels of inventory management. The customer service and IT support that fixd offers is unlike many other programs I have used. The team at Fixd is easy to get in touch with and is always there to help with whatever you need!

PROS

I have always liked how easy this system is to use. My site technicians who where not computer savvy easily caught on to the system and how it worked and enjoyed using it as it made their lives so much easier! This system is also web based so a company like the one I work for with heavy security and firewalls makes this system a perfect fit as it doesn't require its own server.

CONS

There isn't anything I do no like about this software. User friendly, and covers all areas of inventory management.

Reason for choosing Maintainly

Fixd was the best choice and offered everything we needed in a user friendly environment.

Reasons for switching to Maintainly

Fixd was hands down a better system all the way around

Mike

Utilities, 501-1,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Good sound product

Very good system with excellent and approachable support staff. Only real downside is that software functionality and/or screen appearance is often changed without advance notice to users or even release notes. Not always an issue but this can be a problem if one is going in to do a quick query/adjustment "on the go" and has to try and work out what is going on. I would like the ability to write my own bespoke reports.

PROS

Cost effective, easy to use and intuative.

CONS

Asset Structure can be a bit confusing and is inconsistent overtime between sites and there are a couple of data vagaries from the early days that can't be removed.

Reasons for switching to Maintainly

We were setting up a new business unit from scratch.

Vendor Response

Thanks for the feedback Mike!

Replied September 2020

Timothy

Utilities, 201-500 employees

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

2

Reviewed July 2020

fixed ever changing

PROS

stores data and scanned documents I need to find tasks completed by other workers and read their reports . the way searches work seems to keep changing so I have to figure out how to work the software again. I did not like the way the search date changed from job complete to last the document was updated as physical work date is more important to me. also the search by asset closed jobs changed now I have to re-search for each of our 100 top assets. changes seem to be driven by the biggest users without the option to keep what was working for you .

CONS

I need to find tasks completed by other workers and read their reports . the way searches work seems to keep changing so I have to figure out how to work the software again. I did not like the way the search date changed from job complete to last the document was updated as physical work date is more important to me. also the search by asset closed jobs changed now I have to re-search for each of our 100 top assets. changes seem to be driven by the biggest users without the option to keep what was working for you .

Vendor Response

Hi Timothy, Thanks for your review & sorry to hear that the recent product advancements interrupted your current flow. We'll shortly reach out to you directly to arrange a call to as it appears that you may have missed the advanced filtering option that now exists - so you can actually continue to view tasks in the same way that you previously did.

Replied August 2020

Chip

Mental Health Care, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Maintainly Survey

Overall experience has been great. Maintainly has been very helpful.

PROS

Asset tracking features and how it helps build a PM program and schedule.

CONS

How PM dates are scheduled. As stated, I'd like to establish maintenance schedules based off of dates and specific days of the month. This would also make it easier to adjust an assets PM schedule if I needed to.

Reason for choosing Maintainly

The other program was too much of a pain for setup. I was just using excel and outlook calendar before. Which was fine when it was just me. Once I had more people on the team, I needed a platform that we could communicate through. And I needed a platform that could also support Work Requests.

Vendor Response

Thanks for taking the time to submit a review, Chip! The good news is that we already have more flexibility in the days of month scheduling on our development roadmap. And the requests feature will see a good upgrade in 2024!

Replied January 2024

Jason

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2023

Maintainly Review

Maintainly are very good to deal with. They guided us through the onboarding process to ensure we got it right the first time.

PROS

Ease of use and it covers all the necessary features required.

CONS

That we don't utilize it to it's full potential. We are still learning and growing in this space.

Reason for choosing Maintainly

Maintianly recognised us as a NFP with a high social impact within our community and tailored a package specifically for us. We were more than just a number.

Vendor Response

Thanks for the feedback, Jason! We're happy to help out with NFP's whenever possible under our Maintainly Social Impact Program.

Replied August 2023