NetFacilities

RATING:

4.5

(126)

About NetFacilities

NetFacilities offers computerized maintenance management software (CMMS) tools that allow organizations to provide work orders and maintenance controls. The software brings modules together to form a unified system for grounds management and assets to inventory control. The platform is web-based, with mobile capabilities that allow users to track and manage work orders from the field. The maintenance tool automates process functions and removes excessive administration tasks associated with the process. NetFacilities enables organizations to manage all aspects of maintenance, both preventive and predictive. The software links together all sites, buildings, staff, and vendors into a single network. The software enables companies to streamline their workflow by incre...

NetFacilities Pricing

NETfacilities offers both a Standard and a Premium Implementation Service. STANDARD: 3 user minimum starting at $45 /month Work Order Management Reporting Analysis Calendar Scheduling Role Based User Access Mobile App Customized KPI Dashboard Site Management Data Export Admin Roles & Task Assignment File Storage Resource Reservations Asset Management Preventive Maintenance Video Training Email Support Self-Guided Implementation PREMIUM: 3 user minimum starting at $75 /month. Includes everything in Standard packaging, PLUS: Mass Close-Out of Work Orders Vendor Cost Tab Inventory Tracking Auto-Generated Reports Parent / Child Relationship Downtime Tracking Tenant and Staff Portal Key and Lock Management Unlimited File Storage Language Customization Vendor Management Custom Color Scheme Logo Branding Training / Unlimited Video Unlimited Customer Support Assisted Set-Up & Implementation

Starting price: 

$45.00 per month

Free trial: 

Available

Free version: 

Not Available

NetFacilities asset details

NetFacilities Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for NetFacilities

1 - 5 of 126 Reviews

Peter

Maritime, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Intuitive software with a multitude of tools allowing for highly streamlined maintenance management

Paperless work order system, ease of access and reporting. This system allows us to streamline our company process and better maintain maintenance records on company-wide equipment. We use the system for our various locations to put in supply orders and dispatch from our primary warehouse.

PROS

Netfacilities is extremely intuitive coming with several key features allowing us to better run our companies maintenance processes. It easily organizes our work orders moving us away from a pen & paper system. We now have a much more detailed overview of our operation allowing us to better track company expenses and maintenance turn-around times. Full access to customization options on a per user basis allows us to establish hierarchies for system usage. The customer support is fantastic and CEO personally addresses any concerns we may have. The system is constantly evolving as new and exciting features are added expanding the systems functionality.

CONS

Mobile application while functional and intuitive can at times be a little slow loading. Not a major concern. Currently no offline functionality but am told that is in the works and coming soon.

Jeff

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Net Facilities and the behind the scenes support team

I have been recently setting up a domain for Transwestern in my region for Net Facilities to standardize our operations as it relates to CMMS that will allow regional overview and reporting that is exactly what I want. The Net Facilities program is surprisingly intuitive, very flexible and operates as web based and mobile. The power and flexibility of this program is what originally intrigued me. Having worked with many different CCMS programs through my career, I found Net Facilities through a business partner and quickly realized the potential for realizing my idea of standardization and looking regionally at my operations that allowed us to manage our system, not pay a huge monthly fee for someone else to manage it for us. I contacted the Net Facilities Team and found them to be extremely easy to work with, very understanding and knowledgeable about CMMS operations. When I explained what my vision was, they were easily able to figure out how to make that happen, and make it happen within a reasonable budget range which now allows all my properties to have a CMMS. The real hidden diamond in all this was their support team. I have never once called and not reached a real human. No voice mails, no phone tag, no "have to get back to you on that" ever. What I found is a very pleasant, very knowledgeable team always willing to help. I am a bit challenging because if you give me a tool as powerful as this is, I will exploit it to the fullest level I can. The support team is always willing to help me make that happen. I have particularly enjoyed working with Jessica. I have found her to be amazingly patient, listens to what I am trying to do, and then spends the time with me to make it happen. She makes me do it with my own hands. Certainly she can do it for you and do it quickly, but if you are like me, make me do it and I learn it, do it for me I might learn it. If you are looking for a powerful CMMS, very intuitive, flexible and a support team that can make just about anything happen, I would suggest you take a look at this product.

Vendor Response

Thank you Jeff for the review. We enjoy working with you and your team. Continued success! NetFacilities Team

Replied April 2016

Rich

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed March 2017

Over complicated facilities management software

While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.

PROS

It is technically robust

CONS

Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.

Vendor Response

Hi Rich, I sincerely appreciate you taking the time to write a review. I wish it wouldn¿t have been so harsh and gut-wrenching, but none the less it got my immediate attention, and I felt compelled to respond right away. Based on what I¿ve read It doesn¿t seem there is anything I could say that would make any difference in your opinion, so I won¿t try. I just wish you would have let us know how you were feeling so we could at least have had a chance to do something about it. As best I can tell you¿ve never accepted any guidance or complimentary training, yet I see we¿ve made over 10 attempts to reach out and offer. Just based on this alone it would seem probable that you haven¿t properly setup your account and aren¿t using it correctly. Like you said, perhaps it¿s a bit more robust than your small business requires. All the best to you, and your business! Sincerely, Shawn D.

Replied March 2017

Patricia

Utilities, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2017

It's hard to set up because you have to play with it to understand how to set it up.

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.

PROS

I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

CONS

The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

Hope

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Outstanding support and product!

Net Facilities has been the best program I have worked with so far. The program is easy to use and the support is 10/10! For what we are getting it's very reasonable.

PROS

What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. And when we run into something we aren't sure about - Net Facilities support is always just a quick call away.

CONS

The trickiest thing about making Net Facilities work for what we need was in the charge back area. We charge back to departments and needed a "cost centre" attached. We use "class" for this and it seems to work alright.