NetFacilities Software


 

NetFacilities offers computerized maintenance management software (CMMS) tools that allow organizations to provide work orders and maintenance controls. The software brings modules together to form a unified system for grounds management and assets to inventory control. The platform is web-based, with mobile capabilities that allow users to track and manage work orders from the field. The maintenance tool automates process functions and removes excessive administration tasks associated with the process.

NetFacilities enables organizations to manage all aspects of maintenance, both preventive and predictive. The software links together all sites, buildings, staff, and vendors into a single network. The software enables companies to streamline their workflow by increasing collaboration across different departments and also tracking costs and monitoring performance.

NetFacilities provides reporting solution with pre-defined templates that allows users to analyze labor costs, productivity, and repair costs. The software provides an option for users to submit, schedule and manage work orders while maintaining data about facilities, properties, and assets. NetFacilities is available for a two-day free trial.

 

NetFacilities
 
  • NetFacilities
  • NetFacilities - Smartphone work order
    Smartphone work order
  • NetFacilities - Work order
    Work order
  • NetFacilities - Work orders graphic
    Work orders graphic
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

58 Reviews of NetFacilities

 

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Software Advice Reviews (9)
More Reviews (49)

Showing 1-9 of 9

Connor from AUHS University
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

NetFacilities - The Business Navigator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using the NetFacilities for a few months and this is really proving to be a positive system for our daily operations. NetFacilities has become one of our most important vendors. We use their full suite tools within their software. Additionally, their offerings have improved our efficiency, greatly improved our communication with internally with staff and externally with customers and this makes us feel like our whole business is more streamlined.

Pros

One other aspect is the word-of-mouth compliments that we get from our technicians in the field. They love the software’s mobile capabilities. If I had to do it all over again, they would be my first pick!

Cons

No Comment.

 
 

john from Cree Inc
Specialty: Semiconductors
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

Review of Net Facilites Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Net Facilities web based CMMS software application appears to have everything needed to manage Assets/Inventory/PM.

Pros

The user interface is simple and easy to use
Multiple templates are available for bulk uploading of data

Cons

Would like to see a model based on concurrent user access

Advice to Others

A lot of good CMMS software is available do your homework!

 
 

Manu from Amgen
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2016

October 2016

Excellent software. Great value

Ease-of-use

Functionality

Product Quality

Customer Support

It has saved us hours of labor with its excellent charts and metrics.

Pros

The metrics
great speed
security

Cons

expensive

 
 

Michael from Interstate Batteries
Specialty: Consumer Goods

August 2015

August 2015

NetFacilities Experience was A+

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Vendor is very proactive and works quickly and efficiently. Really strives for excellence with the product and the customer experience.

Likes Least

I do not have anything as of yet that i can list in this category.

Recommendations

As with anything that you would evaluate, make sure you have all of the information needed to make an educated decision. Make sure you look into multiple vendors who offer the product that you are looking for. Make sure to evaluate the company, the product and the people that are working with you throughout the evaluation process. In the case with NetFacilities, they received our business because of the CEO. All though there were several good products and companies to chose from. His knowledge, passion, excitement and confidence in his product/company as well as the fact that he cared about my companies interests and what we were trying to accomplish with the product, made the decision to go with NetFacilities an easy decision to make.

 
 

Tyson from Logix Federal Credit Union
Specialty: Banking

December 2014

December 2014

I use this product daily

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is awesome! I use it on a daily basis to track all the work in my department.

Likes Least

I wish it had a feature to track incoming invoices for work being done.

Recommendations

I would recommend trying it. You will see how easy it is to set up and use.

 
 

Taylor from Logix Federal Credit Union
Specialty: Banking

December 2014

December 2014

Use daily for work.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that we are able to quickly pull up work orders to make sure that we are on schedule for all of our service.

Likes Least

From my knowledge, there is no way to send alerts to email about overdue work orders.

Recommendations

Get a trial version to make sure that this is the software for you.

 
 

Phillip from OneWest Bank N.A.
Specialty: Banking

November 2014

November 2014

A great, easy-to-use facilities maintenance tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is solid and intuitive. NetFacilities has always been sensitive to user needs and has continued to update and improve the app.

Likes Least

There's no tool to isolate a specific group of properties in order to see any requests that are input for any particular property (facility/office) in that group. This may be available for a high level administrator but not for a standard level property manager account.

Recommendations

Look for features that can assist you with tasks more specific for your facilities needs.

 
 

Meyson from Logix Federal Credit Union
Specialty: Banking

November 2014

November 2014

NetFacilities Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's user-friendly, and they have great support services.

Likes Least

Sometimes, it's difficult to search for old work orders, but support services are available for assistance.

Recommendations

Hire employees with great customer service and who are familiar with the product that they are selling.

 
 

Brendel from Pacific Seafood Kodiak AK
Specialty: Other

June 2014

June 2014

Pacific Seafood Kodiak AK

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The format is very easy to understand and easy to access. It's all done from the front page, and the operations part can be done from two pages. There's no drilling down to drill down again. Our trainer was very knowledgeable and patient.

Likes Least

The part that is always hard is filling out the vendor and inventory sections. This is true with all MMSs. But someone has to do it, and this one was easier than the other three that I have had experience with. If I had to do it again, I would probably pay the vendor to do that for me.

Recommendations

Compare this to other systems, and the difference is really obvious that this is the best system.

 
 
 
Showing 1-20 of 49

Andrew from York County Community Action Corp.
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

From Chaos to Order

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Over the past year we have used NetFacilities to convert from our paper/voicemail requests to a structured and historical database that allows for review and a proactive way to managing requests.

For example, the preventative maintenance section has allowed us to protect our current assets while creating 55+ PMs that were never looked at until things broke or we were out of compliance. This has completely changed the dynamic of the organization and the expectations are now exceeded.

The support from the conversion team was top notch allowing for us to bring order to chaos!

Pros

Flexibility and tracking

Cons

Have had trouble with the mobile app working consistently.

Source: Capterra
 

Mickey from A&E Auto Parts
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

NetFacilities - Fast, Reliable and Incredibly Simple :-)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simply put, NetFacilities is great software. NetFacilities helped us to streamline our services for both our clients and vendors. The amount of visibility and organization it provides is incredibly helpful and we can keep a closer eye on the maintenance of our factories equipment. Another important fact is that each of our four users adopted and currently utilize the software. No matter how good the software is, if users don't like, it won't be cost-effective.

Additionally, the NetFacilities Support Team was extremely customer focused and helped us troubleshoot our initial concerns and adopt some custom solutions. Thank you!!

Pros

The product is very flexible.

Cons

Not yet.

Source: Capterra
 

Rob from Air Training Support Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

This software is ok but not complete.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are several issues/features missing or incomplete with this software.
- Sort by date does not process years correctly under the Reports by Schedule
- Mobile software does not allow you to add "Labor Notes" to work orders.
- No Reports include the "Labor Notes" of work orders.
Overall the system is not intuitive at all and I have not found the "Help" tab helpful in answering any question I had.

Pros

It does combine an Inventory with facility maintenance tracking.

Cons

Not Intuitive. Hard to use.

Source: Capterra
 

Rich from Eco Express
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Over complicated facilities management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While the software may technically be robust (from a database programmer's point of view), it is cumbersome and inefficient from the user's point of view. For example to add a part to inventory takes required data entry into over 15 separate data fields, most of which should be autofilled by default, or at least on a grid entry system to prevent having to jump to multiple tabs. Running reports is spotty at best, trying to find maintenance history on assets. For our second facility, we have moved to a different platform which is much more robust, yet user friendly. We are only staying with netfacilities for our first location because of the maintenance history.

Pros

It is technically robust

Cons

Difficult to use, cumbersome to add new parts or enter inventory. Reports are complicated and difficult to find required information.

Advice to Others

They need to have focus groups of users provide detailed feedback, then rewrite the software interface from the ground up. While the backend might be fine, the front end is a waste of users time.

Source: Capterra
 

David from Thornburg Investment Management
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Basic product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Marginal at best. Everything was working reasonably well until their "improvement" rollout last year. As with many rollouts I have my suspicions that the programmers didn't really get a lot of feedback from the actual end users (you know like MS does). There are plenty of annoying little things that you would think intuitively would be recognized by the programmers such as: Discussion block does no good if you do not get the attention of ALL staff on how to use it. Sometimes critical additions to an email get lost in the audit trail ALL discussions should immediately process an email to at least the administrative group overseeing the work orders. Window does not fit in screen widow even though resolutions is set normally and at 100%. When going to the WO queue we always see closed work orders, Once I close them I want them gone. We will be going to a different system this year

Source: Capterra
 

Ruth from USC

March 2017

March 2017

Exceptional Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well informed customer service representatives! When calling the NetFacility support line there has never been a representative that has not been able to answer our questions with the details necessary for clarification. They even go a step further by offering scheduled training. Their friendly and patient demeanor is well received and appreciated. As always, thank you!

Source: Capterra
 

Martin from Bellwether Housing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Some room for improvement, but still a good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group.

Pros

Consistent uptime and performance. Visually simple and easy to navigate.

Cons

Lack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.

Advice to Others

The software would provide an additional benefit if we could track labor hours in a timesheet format. Properly designed, we could then upload that data to our payroll system and eliminate the redundant steps of a separate payroll tracking program.

Source: Capterra
 

Justin from Affordable Attic Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Perfect solution to track and maintain EVERYTHING EVERYWHERE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out.

In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster.

I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question.

Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.

Pros

Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!

Cons

There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.

Source: Capterra
 

Charles from Florida Fish and Wildlife Research Institute
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

FWRI--St. Petersburg, FL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are moving to paperless with the use of android phones. We are finding the app serviceable, but a little clunky at times. We are hoping for an updated app soon. We would like to know more about how the system is being updated. We have several other locations we may be adding in the future.

Pros

Training and help desk.

Cons

We loose the data on WO that are late.

Advice to Others

not at this time.

Source: Capterra
 

Cynthia from DBHDD
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Great Service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I never had any problems when I needed any assistance, always friendly and quick to solve any that may arise

Source: Capterra
 

Brett from Epic Aircraft
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Overview of system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used product 2-3 years now. Improvements have been consistent. Customer Service is very good. Works well in it's niche.

Pros

Flexibilibity

Cons

Reporting

Advice to Others

Go through the learning/training demos. Worth it for increased understanding of the system.

Source: Capterra
 

Evan from TLG Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Tremendous Software for Asset Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NetFacilities is a really powerful tool for asset management. We originally signed up for this service to utilize it as a work order management tool for our company, but gradually began using the other features. With the amount of tradeshows that we handle, we began implementing the asset management functionality to keep track of our inventory and equipment and now I couldn't imagine still using our old system.

Source: Capterra
 

Luana from The New School

December 2016

December 2016

Great program for big & small facilities departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NetFacilities is a little touch and go at first and is not totally customizable but works very well for most. I recommend it for all who want a need/want detailed information on their work orders and reports. There are many facets of the program that will pertain to and enhance one's workflow.

There are some good attributes and one of the best features is being mobile friendly! a great asset for staff who carry cell phones - the work is sent directly to them 24/7. The reports are a little quirky at first but easily navigable and output can be done several ways ie: excel, pdf, etc.

Support is good, the response is within normal time and they make it a point to keep you abreast of progress in fixing the problem you are experiencing.

Overall it is a good program and is worth the time and money to use and acclimate your staff to fast response and a better functioning department.

Source: Capterra
 

Cate from City Mattress

May 2016

May 2016

Kudos on new changes

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've found the support crew very responsive to the glitches I've been finding and feeding to them during this test drive period. So far, most of the things I've found have been fixed. I'm especially appreciating the expanded flexibility to Edit an already created work order. One of the nicest fixes has been the increased font size. I do find myself often accidentally activating the Action field, when I only want the Work Order number sneak preview in Overview. The slow load time for new screens is aggravating, but I know the crew is working on this issue. Like anything new, it takes a little time to become comfortable navigating and I feel confident my crew will catch on within a week of using the new release once it goes 100% live and be as happy as I am. Having access to the entire Help manual would be a plus, so I'd bother the Support team less.

Source: Capterra
 

Jeff from Transwestern

April 2016

April 2016

Net Facilities and the behind the scenes support team

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been recently setting up a domain for Transwestern in my region for Net Facilities to standardize our operations as it relates to CMMS that will allow regional overview and reporting that is exactly what I want. The Net Facilities program is surprisingly intuitive, very flexible and operates as web based and mobile. The power and flexibility of this program is what originally intrigued me.

Having worked with many different CCMS programs through my career, I found Net Facilities through a business partner and quickly realized the potential for realizing my idea of standardization and looking regionally at my operations that allowed us to manage our system, not pay a huge monthly fee for someone else to manage it for us.

I contacted the Net Facilities Team and found them to be extremely easy to work with, very understanding and knowledgeable about CMMS operations. When I explained what my vision was, they were easily able to figure out how to make that happen, and make it happen within a reasonable budget range which now allows all my properties to have a CMMS.

The real hidden diamond in all this was their support team. I have never once called and not reached a real human. No voice mails, no phone tag, no "have to get back to you on that" ever. What I found is a very pleasant, very knowledgeable team always willing to help. I am a bit challenging because if you give me a tool as powerful as this is, I will exploit it to the fullest level I can. The support team is always willing to help me make that happen.

I have particularly enjoyed working with Jessica. I have found her to be amazingly patient, listens to what I am trying to do, and then spends the time with me to make it happen. She makes me do it with my own hands. Certainly she can do it for you and do it quickly, but if you are like me, make me do it and I learn it, do it for me I might learn it.

If you are looking for a powerful CMMS, very intuitive, flexible and a support team that can make just about anything happen, I would suggest you take a look at this product.

Source: Capterra
 

Robert from Centennial

March 2016

March 2016

User Friendly, lots of options, all documents in one.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is great and the support is even better, I've been working with Tony Gravett,
He is always available to help me out, Tony provides a detailed step by step process which really makes it easy to learn, He's patient and detail oriented. He's a great assett to Net Facilities.

Source: Capterra
 

Mary Beth from Fairlane Town Center

February 2016

February 2016

Work Order Training

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Patty continues to be such an asset in training me and our dept. with implementing this new Net Facilities program here at Fairlane. We are learning so much and understand the details due to Patty and her staff's outstanding training services.

Source: Capterra
 

Laura from American Museum of Natural History

December 2015

December 2015

Great Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: I like that I can cut and paste items that are repetitive saving me lots of time. I like that the Reps get back to you in a timely manner when a query is made or if you have some difficulty with a feature.
Cons: I would like to be able to choose more than one assignee at a time and would like an easier transition b/t pages when creating or editing a work order.

Source: Capterra
 

Stephanie from Sacramento Double Tree Hotel

November 2015

November 2015

I am the primary user of the software for my property. It's been fairly simple.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this software for approx.. 5 month now. I have just begun to roll it out to other departments with the basic user rolls to be able to utilize the work order request form. So far the system has been fairly simple to use. The times that I have had to call customer service Tony is amazing. Not only does he help efficiently, but he always sends an email summarizing our conversation along with the instructions in an attachment for later reference. This is definitely going above and beyond. If for whatever Tony isn't available, Selina is always friendly and willing to help. I have the complete Admin instructions, but at the end of the day, when you are busy, trying to get through a ton of paperwork, we all know that a friend on the other end of the line, to answer a quick question, is sometimes a better option, than searching through a manual. So a much needed thank you, to your team.

Source: Capterra
 

Hope from Lakeland College

November 2015

November 2015

Quality program for a reasonable price with amazing customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We had high expectations moving from the program we were previously with to one that could meet all of our needs. Right from the beginning we were blown away with the customer service; help was always just a quick phone call away. The program it¿s self has not disappointed and has been able to accommodate everything we need in a work order system. There are a ton of options out there but we are very happy we went with Net Facilities and would highly recommend it to anyone!

Source: Capterra
 
 
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