(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (112)
 (90)
     (112)
      (90)

Recommended by:
Recommended by:

98% of users

79% of users

98% of users
79% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“HubSpot is amazing. It is, hands down, the best software I have ever used. I love everything about it. From optimizing my client’s pages to email campaigns, HubSpot does it all.”

- Brandon Rolland, Hi5 Creative

“Marketo’s intuitive nature makes it stand apart from the rest. I’m able to accomplish everything I need to quickly and easily, and when I have a question, I can always get it answered in the community or by picking up the phone.”

- Elisa Weiss, Shoutlet, Inc.

Most negative review:
Most negative review:
Most negative review:

“We find the reporting not nearly as strong as, say, Google Analytics. So, for true site analysis and performance, we use other tools.”

- Trent Wood, Element Three

“They are very aggressive with their product roadmap, and sometimes that results in features getting released that still have quite a few bugs and glitches.”

- Alden Mitchell, Balihoo


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is billed annually.
Cloud deployment: Quarterly or annual subscription fee based on edition; discounts for annual subscribers.

Contract term:
Contract term:
Contract term:
Cloud deployment: Subscription is renewed annually.
Cloud deployment: Year-long contract, renewed annually.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for onboarding, implementation and training services. This is a one-time fee, not included in the monthly price.
Additional fees for professional implementation and training services.

Recurring costs:
Recurring costs:
Recurring costs:
Extra fees apply for premium support, training and consulting. Extra fees apply for additional contacts beyond plan. Extra fees also apply for add-ons.
Fees for premium support.

What does it cost?

Workflow automation:

Workflow automation:

Reporting analytics:
Reporting analytics:

Email marketing:
Email marketing:

Lead generation:
Lead generation:

Lead management:
Lead management:

Social marketing:
Social marketing:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (112)
 (90)
 (112)
 (90)

Most positive reivew:
Most positive review:
Most positive review:
 

“I really like how HubSpot is so user-friendly and provides me many opportunities to market for my clients. ”

- Alexandra Ritter, Pyxl

“The user interface makes it easy to find your way around. It’s also a great tool if you need to scale the number of users to execute campaigns.”

- Michelle Tang, NComputing
 

Most negative review:
Most negative review:
Most negative review:

“The control panels are not intuitive and are very slow to load. I can usually pick up an overall theme to control panel layouts, but this one baffles me every time I have to log in.”

- Tim Carlson, Giant Voices

“It was built by marketers for marketers, but it still requires a fair amount of programming and coding knowledge to leverage its full potential.”

- Mike Turner, Textron Aviation


Support

Support

Overall support rating:

Overall rating:
 (112)
 (90)
 (112)
 (90)

Most positive review:
Most positive review:
Most positive review:

“Customer support at HubSpot is on point. I have never had trouble getting ahold of a friendly rep who was more than happy to discuss my needs and ensure that everything I needed was taken care of quickly and efficiently. You don't see that kind of customer service much these days.”

- Katie Palmer, AROCON Roofing & Construction

“Marketo’s support folks are determined to solve whatever issue arises. They take ownership and won’t give up until it’s done.”

- Laura Florek, DMI

Most negative review:
Most negative review:
Most negative review:

“Sometimes I find that it can take a little too long to get an answer back from the support team. Most of the time, I do not get a same-day response. Working for an online software company myself, I know that's an important metric for support teams. I think HubSpot can really improve in this area.”

- Lisa Moore, TrackVia, Inc.

“I’ve had many responses that were incorrect and not thorough. If I ask anything beyond the basic how-to question, I am sent to Professional Services for a fee.”

- Christy Tran, Gigya

Phone support:
Phone support:
Phone support:
Toll-free, worldwide phone support can be purchased.
Limited phone support through “Standard” plan; unlimited, worldwide phone support can be purchased through premium plans.
 

Online case submission:
Online case submission:
Online case submission:
Users can submit support requests using an online form.
Online case submission included in subscription fee.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and access to an online community is included in the subscription fee. Additional monthly fees apply for varying levels of premium support, including dedicated support representatives.
Help website, knowledge base and online community included in subscription fee. Personalized support, priority case routing and proactive case monitoring included with premium plans.

Training:
Training:
Training:
Professional implementation and training services provided with required, one-time fee for all plans. Extra fees apply for additional training and consulting.
Online catalogue and other training resources included in subscription fee. Professional implementation and training services provided for a fee.