HubSpot CRM vs Salesforce Sales Cloud

HubSpot CRM has 2613 reviews and a rating of 4.51 / 5 vs Salesforce Sales Cloud which has 14790 reviews and a rating of 4.36 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (2,613)

4.36 / 5 (14,790)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 17, 2020

September 18, 2020

Pros/Cons

  • Pros

  • Fantastic customer service. Great layout. Very intuitive.

  • Excelente aplicativo, bem intuitivo e fácil de se aprender a utilizar para realizar o gerenciamento de vendas

  • Cons

  • What there are several functions that require some training (tutorials) is not annoying, just that it takes a little time

  • Their email creation tool is great, however, it can't import custom fonts to help keep messages aligned with branding.

  • Pros

  • This software is so easy to use . I love it. Great functionality. The dashboard is always very attractive and simple

  • Beautiful interface and mostly very good price

  • Cons

  • The new Lightning experience​ looks pretty good however it is missing so many functions from the classic view.

  • not many, can be clunky but the pros definitely outweigh the little cons

Pricing

Pricing Range

How it's priced

HubSpot CRM users do not pay any subscription fee. It is a cloud-based solution.

Salesforce users pay either a monthly or annual subscription fee for each user login. It is a cloud-based solution.

Contract Term

HubSpot CRM requires no contract for cloud-based deployment.

Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

Upfront Costs

No upfront fees.

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

Recurring Costs

None, beyond subscription fees.

Fees apply for premium support.

Have a question about pricing?

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

28 Recommendations

Downloads and related articles

Pricing Guide

2020 Customer Relationship Management Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support

Phone Support

Phone support included in subscription fee.

Phone support included in subscription fee.

Online Case Submission

Online case submission included in subscription fee.

Online case submission available to all users.

Online Support Options

Help website, knowledge base, and online community included in subscription fee.

Help website, knowledge base, and online community included in subscription fee. Additional support can be purchased.

Training

Training not offered.

“Getting started” online catalogue available to all users. Additional live and/or online training included in subscription fee. Online training includes webinars and/or videos.