Insightly Software


 

Insightly CRM provides small and midsized businesses with a way to manage projects and track contacts, communications, sales, projects, tasks and documents in a single platform. It is available via the Web and on mobile devices.

Designed to integrate with many popular applications, Insightly connects users to online applications such as Google Calendar, Gmail and Docs, Outlook 2013, MailChimp, Evernote, Box, Dropbox, QuickBooks Online, Xero, and more. Mobile apps offer users access to information from anywhere and support the iPhone, Android and tablets such as the iPad and Google Nexus.

Insightly’s dashboard provides real-time information via a task dashboard and opportunity reports. Insightly's Advanced Reports allow the creation of custom, tabular reports. Opportunity reports offer details such as the responsible user, pipeline and pipeline stage, close date, probability of winning and value.

Insightly also offers integrated project management functionality. Once a deal is closed, users can track and manage follow-up project commitments directly from within the CRM. The Insighly Sidebar also saves emails directly from Gmail, giving users access to the history of their conversations and allowing them to link all correspondence to projects and events.

 

Insightly - Administration
 
  • Insightly - Administration
    Administration
  • Insightly - Contacts
    Contacts
  • Insightly - Opportunities
    Opportunities
  • Insightly - Project management
    Project management
  • Insightly - Reports
    Reports
  • Insightly - Tasks
    Tasks
Supported Operating System(s):
Web browser (OS agnostic)

176 Reviews of Insightly

 

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Software Advice Reviews (68)
More Reviews (108)

Showing 1-20 of 68

Dennis from ProLine Embroidery
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for all except integration with Outlook

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I keep it despite the Outlook con because the other features I like and the price is very goood

Pros

Setting up Activities and processes
Task assignment is quick and easy
Email notifications on updates on tasks
VIewing filters for tasks is nice

Cons

Integration with Outlook too time consuming and not automatic. Too cumbersome to have to forward emails to Insightly and on out going emails the insightly address needs to be in the CC line - it does not work if it is in the BCC line

 
 

Ross from ISI Consultants
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Worst service and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend finding a product that is more robust and has proper support. The investment of time in setting up any CRM system for your business means that you need to choose the right one from the start and with all of its technical glitches and lack of support, this is one the one i would recommend to anyone.

Pros

Relatively easy to use and covers most main functionality you would want in a basic CRM tool with a decent amount of integrations to common third party tools

Cons

Scratch beneath the surface of the functionality and you soon find that there are odd and annoying glitches in the way the functionality works and its not very intuitive. Also, some advertised functionality just doesn't work and support consists of email replied that just tell you they're working on the issue (I've had one for over 2 months and another for 6 weeks without resolution on pretty key functionality not working). Given the 'no refund' policy and unhelpful support it feels like a con.

 
 

Matt from Next Act Franchise Advisors
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can build a series of template email and schedule them to be sent based on the date you enter a new contact

Cons

NO statistics on the email. I was told that because it sends from the internal server there's no stats to pull. Well I upgraded to do this functionality and I don't even know if it works.

 
 

Tracy from Keystone Certifications Inc.
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

An easy to use and very intuitive CRM program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to download contact information into database and excellent data relation between contacts, leads and opportunities. Outlook add-in makes database tracking of emails virtually automatic.

Cons

Can't upgrade a single seat. We have multiple seats with several users needing only for database access that don't need full utility. it would be beneficial to be able to upgrade the high user seats to the next level of the program but the basic level is very functional and suits most needs.

 
 

jaclyn from clutch design
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Insightly review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great price for product and user friendly.

Pros

I discovered Insighlty after demoing many other options. I have used other CRMs at previous jobs but did not need such an elaborate database for this new job. It was easy and quick to implement and covers the bases.

Cons

Insightly is missin ga few features. I wish some fields offered more customization, but for now, it is doing the trick. when I need more, I will just have to upgrade.

 
 

Elysha from CodeCraft School of Technology
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Nothing but trouble since March revisions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to find videos on how to update/organize general sections. Everything is pretty self-explanatory so heavy training was not needed when I first joined the company using this CRM.

Cons

Slow and very unhelpful customer service. Extremely poor functionality, navigation, and organization. Many bugs.... Then a severe lack of help in fixing said bugs. There is no number to call, and if you need help you can only speak with a general customer support member by scheduling a call, and only after expressing dissatisfaction, you are never put in touch with the technical team. I don't have the time nor willingness to become Insightly's tester by constantly reporting new issues, which then are either slowly to never resolved. There have been so many issues since the March updates, our website and other tools don't function properly because fields were renamed. Renaming and deleting tags rarely works, or you have to do so a few times in order for it to stick. Writing notes or emails - you can't bold, italic, or cross out text nor backspace/delete normal (screenshots already provided). My manual labor has increased ridiculously, and frustrations rise every time a new bug is found since the old ones are still an issue. It's hard to create proper reports since contacts/opportunities are separate items. There is no one to call to walk you through something if needed. I understand the price is lower, but I don't feel my company gets what it pays for anymore thanks to all these issues. I'm an extremely frustrated user... who is losing customers and gaining a lot of work and headaches thanks to this CRM.

 
 

emily from Debut Development
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great CRM for any size company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super great UI with lost of customization fields. Easy to learn with a great demo team to show you around.

Cons

Not quite the project management we expected. Some time line and project features but not enough to suit our needs.

 
 

Jesse from 5 Stones Group
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Strong features for managing history, but lacking in email integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend it for people who are not concerned about gmail integration.

Pros

Full featured CRM with a great custom visual pipeline creator.
Easy to use
Support team is responsive.

Cons

Linking emails to customer/event records is time consuming.
When I used this software there was gmail plugin, so every time I got an email from a customer/prospect I would have to manually link it in order for it to be part of the records.

 
 

David from Fortnum Private Wealth
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Strategically able to meet the needs of an SME business with up to 50 Users and hundreds of contacts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent product and installed across the business in under 6 weeks fully implementation

Pros

Intuitive, fast, clever, simple in design, cost effective great support, availability of the system, the online help

Cons

The security options are not yet mature and there are some counterintuitive setups that cannot be resolved
The display screens are not customisable apart from filters

 
 

Patti from garmentprinter.com
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Not for me, but it is what our company has chosen.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Seems to be geared toward "groups, projects, events". I am a salesperson, not a member of a project.

Pros

I like the mobile accessibility. And the integration with Panda Docs- however not a perfect solution. When making multiple quotes, each one is titled by the name of the template- not the doc name so you could look at an opprotuity and see 4 different quotes all with the exact same name.

Cons

To hard to quickly get to where I need to be. Too many screens for the same thing i.e. lead, contact, organization, opportunity. And separate notes for each category. Email seems unreliable.

 
 

Catherine from Hoboken dual language charter school
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great beginner CRM for small organizations!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Free version worth trying out, if you're on the fence.

Pros

The price point was great for those starting out and not looking to invest in a lot of money upfront - I've used this with a couple different organizations, and have been happy with it on the startup side.
It's fairly simple and intuitive to use - I love the tagging and cloud feature the most. Also, you can set alerts!
Interface is "pretty" and features don't feel overwhelming.

Cons

The Reports can't be customized as much as we'd like.
The simplicity is also it's weakness. It can have fairly basic features, and we've found that it's not robust enough for our organization as we've grown. It won't do everything you need (but it's hard to find a software that does!).

 
 

Adam from SEMCO
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

All around a really good CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Insightly might offer the best bang for your buck when it comes to CRMs. The ease of use is great and the layout/design is very clean. I would mainly use the system for staying on top of tasks and project management. The only downside compared to other CRMs is the email function, which I found to be limited.

Pros

Easy to use, intuitive design, and the certain functions like the task list, calendar, and project management tools were top notch.

Cons

If you plan to do a lot of email marketing, this may not be the CRM for you. Email blasts were not really an option with Insightly.

 
 

Carol from The Medicare Maven
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the ability to sync with my Google. When I left the corporate world I missed my sync tools and had to piece together platforms that worked on a budget. This helped.

Pros

Customer service and training were good. This allows me to link contacts calendar with Google. Love it.

Cons

some of the type is too small on the screen. The Opportunity area does not work for me as I mainly use the Contacts and Project areas.

 
 

Rachelle from Strategic Marketing Solutions
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Nice product - especially if it is a first CRM for you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend Insightly for small to medium sized businesses. I first got to know Insightly several years ago. Our company was established but was doing business all around the country off of spreadsheets! We needed a CRM. We looked at several other options (including SalesForce), but Insightly was right for us. I'm with a new company now and within two months of my hire we ditched Infusionsoft and went with Insightly. Transferring the data from one database to this new one was easy for a non-tech person to do. A good mobile app that goes anywhere with you. Good report generating functions. Great tutorials and videos. It doesn't have all the advanced bells and whistles that some of the big programs have, that's not what these businesses needed.

Pros

Easy to learn and use. Has plug ins that are very helpful, we use it with MailChimp and QuickBooks Online. Very affordable and has lots of functionality. It helps us keep track of all we need to get done.

Cons

It takes a while to learn some of the more advanced features. Plug ins could be more seamless, but that will come in time, I'm sure!

Advice to Others

If you are a sole proprietorship or a start-up, get Insightly and get your stuff organized right from the start. It's super affordable for anyone on a budget. If you're a small to medium sized business that doesn't have a CRM or is underutilizing your CRM, consider moving to Insightly. It will be easy for all of your team to use, and when you become fabulously successful, it can grow with you. I've had no regrets with Insightly!

 
 

Austin from The Voice Newspaper
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Simple and Affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Insightly was easy to use. Of all the CRM software I have tried, this one was the most straightforward. I started on the free plan and shifted to the business plan with some nice feature upgrades.

Pros

Price. Insightly has a great free option and business options a just over ten dollars a month. Simplicity. Insightly was among the most user-friendly CRM programs I have experienced.

Cons

Reporting. Insightly does not offer the greatest range of report customization.

Advice to Others

If you are looking for a simple and very user-friendly program at a wonderful price, the Insightly is a great option.

 
 

Hannah from David's Harp Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Insightly is a GREAT resource!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work for a small nonprofit and we went through many trials of software before we finally found Insightly. I would highly recommend this, especially with the app! It makes keeping track of everything and all your contacts a breeze.

Pros

It is very simple to use and keep track of tasks, contacts, organizations, calendars and so much more super easy. I love the app because I can update on the spot after a business meeting or phone call!

Cons

I haven't found a way to sync with outlook yet and I haven't found how to keep running notes with a time signature.

Advice to Others

This is the perfect way to get organized and make the most of your business contacts! I highly recommend it!

 
 

Kristina from Language Wonderland
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall Insightly is easy to use and navigate. We use it to organize contacts and keep tasks organized.

Pros

Easy to use and very intuitive.

Cons

We haven't worked with syncing it with our Google drive yet.

 
 

Toni from SENIOR EXPO UTAH
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Insightly for CRM of Expo Participants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I found this to be too complicated and time-consuming to utilize with other software. Since our major software is for invoicing and processing payments the Inslightly program just did stack up to our expectations.

Pros

Honestly, this was the first program we tried to do a TEST on our media list and CRM activites.

Cons

I could never get past the 1st step not user-friendly and Insightly didn't offer personal tech support not a good thing when most other programs we tried after trying Insightly did work

Advice to Others

Try some other CRM program.

 
 

Jennifer from Decisions Oriented Inc
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great for Small Businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I came across Insightly looking for a Project Tracking Tool that integrates well with Quickbooks. Most of its features are free for up to two users. We use it for Resume Management, Proposal Management, and HR functions as well as all of the customer management. When we get more employees I would not hesitate for a second to pay for a full subscription. They have also improved on their role base access controls so you can limit to who can see what.

Pros

The ease of use and integration with Google and Quickbooks. The reports are also pretty cool and easy to use.

Cons

Nothing so far!

Advice to Others

Use the free trial first for a while before you decide.

 
 

Stephen from Stephen Taylor & Associates Ltd.
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Insightly is Still the Best Option

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I have used Insightly for a few years in my coaching/consulting business. I find it very easy to use and quite flexible. I particularly like the fact that it works seamlessly with Google for Business.
Insightly has a project/case management function which I use for direct coaching. Works very well and links with Google Docs.
Every year or so I try other apps but I always decide to renew with Insightly.

Pros

A huge plus for me is the 'forced save'. When making notes, Insightly forces you to save the note before you can open another window. I work on the 'fly' and I can't tell you how many times I've lost notes because other apps allowed me to switch windows before saving.
However, when you later want to 'add a comment' to a note, it is not auto-saved, so beware!

Cons

I've had a few issues around linking emails from Gmail. A bit confusing but not a deal breaker.

Advice to Others

This is a really solid app for small business.

 
 
 
Showing 1-20 of 108

Brett from ImpactPIxel
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall not a bad place to start for a CRM solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

helped streamline contacts as well as provided a central point of reference for all clients and marketing

Pros

App friendly, Integration with google and mailchimp, walk through upon set-up, low cost in comparison to the features that you get, easy to use interface

Cons

email tracking does not work via mobile, lead automation is costly and seems difficult to integrate

Source: Capterra
 

Wesley from TEcHonfidence
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

An affordable way to manage a busy small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This application is great at allowing me to manage a diverse range of tasks within my small business. The mobile and web applications are similar enough to make the transition between the two quite easy. I encourage many small businesses to leverage this application.

Cons

Some of the email tracking features are difficult enough that it's sometimes difficult to justify the effort to utilize them. Some predictive selection functionality would be a good way to address this.

Source: Capterra
 

Scott from Rust automation and controls
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Excellent CRm for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to access my entire CRM through my smart phone.

Pros

Mobile capability is excellent. Great value for the money. Wonderful ability to track projects and open opportunities. And produce reports.

Cons

Mobile app lags a bit. Also the interaction with the Phone application on the iPhone could function smoother. You have to push three different buttons in order to make a phone call through the application.

Source: Capterra
 

Matt from Pine Creek Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Good beginner cloud software for contact management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of all prospects, customers, and past customers.

Pros

Can't beat the price to start. I also really like the task management and custom field functions of this software.

Cons

I did not have any email marketing integration which is important for my business. Could use some improvements in the mobile version.

Source: Capterra
 


July 2017

July 2017

Strange import & Instant Gmail Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Cons

I hadn't even started when I opened what I thought was a new app - only to have a whole slew of contacts, projects, tasks etc - flood what was a new account.
On top of this, since I used a gmail - now Insightly demands to have access to my accounts before getting into my gmail which has screwed up my workflow - and I hadn't even STARTED using the program.
There is no phone number so you can't even talk to a human. I've reached out to two people on LinkedIn associated with the company. We'll see if anyone gets back to me.

Source: GetApp
 

Ron from WebWaves.ca
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Horrible Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Support is horrendous. They constantly make excuses and blame the end users.

They have serious server issues yet will not admit it. The site is ridiculously slow most of the time.

A new excuse they've started to use is that since they're a "startup" (they're not) they have limited resources.

They promise features that take forever to see the light of day and most will never be developed.

We switched to Zoho and couldn't be happier.

Source: Capterra
 

Daniel from ShopVOX
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great CRM, Lots of automations and flexibility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The price point and ability in this software is increadible. This is a very complete CRM

Pros

I like how robust this software is, its very complete woth pipelines lead managment. Round robin lead distribution is nice. Automation tools give you anlot of flexibility without having to rely on outside integrations like zapier. Zapier integration works nicely though it can do a lot.

Cons

the lead distribution is awesome, but only allows for round robin distribution of leads, it would be nice to see that change to some sort of ratio like 1:2, that sort of thing.

Source: Capterra
 


June 2017

June 2017

Easy to use, easy to set up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to get up and running for a small team. The implementation is simple and straightforward and doesn't require any deep technical knowledge. Screens are clean and easy to navigate.

Cons

Not the deepest functionality but we're also going between the free and most basic paid version. I'm sure the options expand as you go up in the service but at the very baseline it's pretty bare bones in what can be done. Overall it accomplishes what a basic CRM should do but, and rightfully so, as soon as you want a little more than basic functions you will be required to pay to upgrade.

Source: GetApp
 

Lee from Backswath Management Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Positive experience right from the start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use. I self taught myself how to use it within a few days. I like the ability to link the CRM to your emails so that correspondence with clients is automatically added to their profile.

Cons

There really isn't anything I don't like. Perhaps the fact that you can't have groups of clients, but rather tags can get a little cumbersome.

Source: Capterra
 

Monique from Springer Realty Group
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

I use Insightly to keep our real estate business organized.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Better organization & information at my fingertips

Pros

This is my CRM, plus I can track leads, property inventory, offers & contract to close using completely customizable pipelines. I can set reminders to be emailed to me. Tasks can be generated automatically. Files & notes can be added, so everything concerning a property is easily accessible. Plus, multiple users can have access.

Cons

Once you set it up, it's very user friendly but it does take a small time commitment to customize it. It's worth the set up time because once it's in place, it's a time saver.

Source: Capterra
 

Erik from Maven's Connections

June 2017

June 2017

Excellent CRM with robust features. Great for established businesses as well as start-ups.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps us to better manage our business, from contacts to opportunities.

Pros

Easy to use with a manageable learning curve. My wife and business partner who is not very technologically savvy was able to learn the core features very quickly. Excellent customer support and database of tutorial videos. Excellent integration with Gmail allowing one to seamlessly import emails into Insightly. Intuitive layout.

Cons

You have to save a profile that you are creating in order to add an image of the contact. Makes for an added step that when adding multiple contacts can take up a significant amount of time.

Source: Capterra
 

Megan from LocutusHealth
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Very useful, could flow better

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Tracking the best opportunities to grow my business.

Pros

It's pretty simple to get started. The concepts are relatively straightforward and the interface is smooth, so getting your contacts entered (or even uploaded) is easy.

Cons

The icons can make differentiating between leads and contacts confusing. Maybe it's just me, and my lack of a sales background, but I frequently find myself incorrectly entering leads under contacts and vice versa.

Source: Capterra
 

Dawn from RLT Private Capital, LLC
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Insightly is a CRM product that allows me to manage relationships and projects effectively.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It keeps me in contact with my customers. I can follow up with them and all activity is logged automatically. It makes keeping a record of my contacts easy!

Pros

Insightly lets me know when I have a new customer to begin a relationship with immediately. This helps me to reach out and build rapport quickly. Strike while the iron is hot!

Cons

The organization of the different categories leaves me feeling disjointed at times. I would like to be able to see ALL information at a glance together.

Source: Capterra
 

Austin from Centercode

May 2017

May 2017

Insightly is a great, lightweight tool for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like that most of the features are relatively easy to use and customize. Our organization uses this software for both CRM and project management.

Cons

The reporting capabilities are a challenge to use sometimes, but it's my understanding that they are actively working to improve these features.

Source: Capterra
 

Susan from SWBmedia

April 2017

April 2017

A good option for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Insightly is a great choice for small businesses that are just starting out in the world of CRM platforms. It's got the basics down pat, while missing some of the bells and whistles of the better known platforms on the market. The end-user experience is a bit choppy (in terms of flow and intuitiveness - from a sales and marketing perspective) but for the price, it's a decent choice for teams without a dedicated sales staff.

Pros

Price, ease of use for CRM newcomers.

Cons

Workflow, leads management is clunky at best.

Source: Capterra
 

Dave

April 2017

April 2017

HORRIBLE experience with Insightly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been looking around for a new system for the past few months. Insighly has a lot of great features but we've run into way too many problems using it.

Pros

* CRM and project management together in the same application

* Easy navigation between clients, leads, tasks, etc

* User-friendly interface

Cons

Far too many features are missing and it seems like Insightly just isn't in a hurry to make the necessary features available such as:

* Can't send HTML emails from within Insightly. It's 2016 -- HTML email has been around for a long time. It's so hard to believe that this isn't a priority for them.

* Can't PRINT any of the data from within Insightly. This is a necessary feature for our company (and I'd think for ANY company). What good can our data do for our company if it can't be printed out?

* There always seems to be some kind of bug with the Google calendar integration. Items appear as one date inside of Insightly and another date inside Google Calendar.

* Cost of service is ridiculously overpriced when compared to the basic functionality that is missing. Cost of $35/month per user means that it could cost us $350/month to migrate our team to Insightly -- we simply CAN NOT JUSTIFY SPENDING $4200 per year on a system that isn't fully functional.

* SLOW, SLOW, SLOW customer service / tech support. I reported an issue last September and I received a notification 7 months later that it has been resolved. Why do simple fixes take so long?

* They do NOT listen to what their customers want and instead choose to roll out new "features" that no one was asking for in the first place. We want HTML email and we want to be able to PRINT. Why is that so hard to do?

Source: GetApp
 

Jason from Zanasi USA

April 2017

April 2017

Love Insightly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Insightly is a very easy to use, easy to migrate cloud based solution for small to medium sized businesses. Learning the system is a snap and the project feature is a nice value added addition to your team.

Source: Capterra
 

Michael from Grand Marketing

April 2017

April 2017

Insightly Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made the switch to a competitor mostly due to cost difference. Small business with limited funds. It is good functional software but the competitor was slightly better.

Source: Capterra
 

Dipali from zakipoint Health

February 2017

February 2017

A good tool for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a good tool for the sales and marketing team to use when collaborating on projects. The sales team can use Insightly to keep a track of all the sales activities and see where a prospective client is placed on the sales cycle. The marketing team can use Insightly to update more information on prospective clients after carrying out a series of marketing activities. It is a great project management tool.

Pros

- Ease of use
- Flexible pricing options

Cons

- Some of the features are a bit confusing to use - contacts versus leads

Advice to Others

- If a feature is confusing, check the FAQs. They are very helpful.

Source: Capterra
 

Brian from Buzz Brite Cleaning Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Affordable and practical CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company has started to use Insightly as our CRM and have had good experience with the software. Our only wish is to have email, chat or phone customer service. The only provision available is online blog questions.

Pros

Affordable and IOS app available

Cons

No practical customer support

Source: Capterra