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Overall customer rating: Customer rating:

 (311)

 (1685)

Recommended by: Recommended by:

68% of users

79% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“I love Pipedrive. I use it every day. We track all sales, leads, discussions and sales tasks here. At a glance, I can see projected sales for the next few months, and get a feeling about where I stand. Knowing our general timeline to a sale and our conversion rate helps with forecasting our business.”

- Matt Adams, Factor1

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

Most negative review: Most negative review:

“Reporting is not very sophisticated. It's difficult to build a good reporting structure to see funnel and progress at an enterprise level for complex sales organizations.”

- Joe Peck, SimpleRelevance

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match

Pricing:

How it's priced: How it's priced:

Monthly subscription fee for each user login.

Cloud-based: A monthly subscription fee is paid for each user login.

Contract term: Contract term:

N/A

Cloud-based: Year-long contract required; renewed annually.

Upfront costs: Upfront costs:

N/A

Fees apply for professional implementation services, such as integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs: Recurring costs:

N/A

Fees apply for premium support.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Ease of Use:

Overall customer rating: Customer rating:

 (311)

 (1685)

Most positive review: Most positive review:

“I love this program. It is the only CRM that I actually want to use. ... Pipedrive is built by salespeople, for salespeople.”

- Rick Feineis, CADTrainingOnline.com

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match

Most negative review: Most negative review:

“It is easy to create multiple contacts for the same person, [since the system doesn't warn you]. It would be good to be able to merge duplicates. I don't think this feature exists in the current version.”

- Alexandra Yuzva, Oiltec Solutions

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

Support:

Overall customer rating: Customer rating:

 (311)

 (1685)

Most positive review: Most positive review:

“Every time I've had a question, or if the site has been down momentarily, the support team is quick to respond, quick to assist with questions and quick to cure any issues.”

- Kurt Jasin, Maxwell Health

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match

Most negative review: Most negative review:

“If there is no way to do something, they are not very helpful in finding a workaround. [I] don't feel like suggestions are actually being heard.”

- Seth Guren, Total Management

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

Phone support: Phone support:

Available worldwide with numbers in U.S., U.K. and Canada; support teams work Monday-Friday, 9 a.m. - 5 p.m., across European and U.S. time zones.

24/7 toll-free, worldwide phone support can be purchased.

Online case submission: Online case submission:

Available 24/7.

Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.

Online support options: Online support options:

N/A

A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption, productivity and access to a dedicated success representative can be purchased.

Training: Training:

No formal training options.

A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.