AxisCare Software


 

Established by home care professionals with experience in the Private Duty Home Care market, AxisCare Total Homecare Management provides a user-friendly system designed with the workflow of a private duty agency in mind. This robust solution includes a variety of features, including marketing, scheduling, billing and payroll integration, full telephony, and even Medicaid and Long-Term Care Insurance electronic billing.

One of our favorite aspects of the system is the system flow, which combines an aesthetically-pleasing interface with a high level of functionality. The marketing module integrates easily with most popular email providers (Google, Apple, Outlook), and the scheduling module offers real-time calendars that alert users of things like double appointment bookings and caregiver overtime. With the comprehensive marketing feature, businesses can track their ROI on advertising, increase lead conversion, create campaigns, and more.

As a web-based system, users can access the system from any web-browser and any operating system, even on phones and tablets. This means there is no need for extra applications or downloads.

Within the system, the telephony features enable caregivers to check in and out from a client's home via their cell phone or the client's home phone. Notifications are available via email and text; the system even sends a notification if a caregiver is running late. This maximizes communication between the caregiver and the office, so that the agency can provide the best possible care to patients. As a full-featured system that has been designed to maximize ease-of-use, AxisCare Total Homecare Management is a great option for Private Duty agencies of all sizes.

 

AxisCare - Mobile Platform
 
  • AxisCare - Mobile Platform
    Mobile Platform
  • AxisCare - Dashboard
    Dashboard
  • AxisCare - Client Page
    Client Page
  • AxisCare - Weekly Outlook of Clients
    Weekly Outlook of Clients
  • AxisCare - Integrated Payroll and Billing
    Integrated Payroll and Billing
  • AxisCare - Patient Management and Scheduling
    Patient Management and Scheduling
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

153 Reviews of AxisCare

Showing 1-20 of 153

 

from Elite choice Home Health Care
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Still trying to get used to it.

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Likes Best

They have the best customer service staff, from sales to tech support, to customer service. Hands down the best. Everyone, no matter who you speak with, is incredibly knowledgeable, polite, and will respond to questions and inquiries quickly.

Likes Least

Format when creating assessments and care plans. Not able to delete clients.

Recommendations

Dont expect too many customized options when creating assessments and care plans.

 
 

from Senior Care Home Services inc
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

patient and professional

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Likes Best

The ease of use, the staff has to hear me call her everyday because I forget what I'm supposed to do next she's always very patient and available to me I referred this to my colleagues

Likes Least

Their time zone.. we are Pacific time and we have to call before 3 p.m. everyday a lot of times that's about when we have a problem or a question,

Recommendations

Affordable! Easy to use very complete I wish I could spend more time just learning more about it they even have a YouTube videos to review.

 
 

from Circle of Life Home Care
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Enjoying the software

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Likes Best

So far what I like about the product is that it is very user friendly. The training that I have gotten so far has been wonderful the customer support has done a great job. Any problems questions or concerns I have had she was there to answer immediately.

Likes Least

So far I can not say anything bad about this product.

Recommendations

There is so much to learn and I just jumped right into it and started exploring as much as I could. I am a small company and I am glad that I am starting out with a software that is making my life smoother. Take your time and try to learn as much as you can, shop around and compare software.

 
 

from Assisting Hands Home Care
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Helps our agency

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Functionality

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Likes Best

AxisCare is extremely user friendly. It is easy to learn and tech support is so helpful if you have any additional questions. Our agency couldn't function without it. It is essential to the operation our business.

Likes Least

I wish there was a way to link couples that share a caregiver.

Recommendations

Scheduling software is integral to the success of a home care agency. AxisCare is a great choice because they include this and a CRM component as well.

 
 

from Goldlinks Healthcare Inc
Specialty: Private Duty
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The best home care software

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Likes Best

Their courteous and knowledgeable staff makes it easy to get help when you need one. The ease of use of the software is wonderful. You can practically start using the software without any orientation nor trainings.

Likes Least

We can't connect to quickbooks online to process accounts and payroll. With desktop version only we are just limited.

Recommendations

Try it first before evaluating cos this is the best software I know

 
 

from Assisting Hands Fort Myers
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

A big step above our former system

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Likes Best

The software allows us to communicate very efficiently with our caregivers and now to monitor them.

Likes Least

There have been a few instances where the software needed some enhancement, but they were responsive and made the changes quickly.

Recommendations

See what your biggest concerns are and check if Axiscare handles those issues well.

 
 

from Visiting Angels of Westerville
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Director/ Owner

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Likes Best

There are many features I appreciate about this product and vendor. First and foremost would be the ways in which the vendor is always looking for new and better ways to help us grow our business and make scheduling as easy as possible. The " call log" is a favorite feature because it helps everyone in the office stay on top of current and past client concerns and care. This feature is essential to the " after hours" on call person who may receive follow up calls from clients, family members or even potential caregivers returning calls once the office is closed for the day. My husband handles all the payroll and invoices and I know he appreciates how well it integrates with Quickbooks. We have found customer support to be good as well.

Likes Least

When there are changes to the system. It takes time to adjust to something new.

Recommendations

I would recommend that those looking for new software not only have a demo but look to have some time navigating a system for themselves. Only you know whether this is going to work for your office and staff. Talk to other owners who use the system and ask how a particular vendor has helped them grow. Are they attentive to your office needs? What kind of training do they offer? Do they look for ways to streamline processes for the business you are in? Do they have marketing features that have helped you grow? Are they available to speak to LIVE to answer questions and give support? Axiscare is a solid YES to all of this for us!

 
 

from Visiting Angels Cuernavaca
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy to use and very complete software

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Likes Best

The tool is very intuitive and the vendor responds really fast

Likes Least

The translation to spanish of the site is very poor. No complaints about the vendor

Recommendations

With Axis you can manage practically all your operations at the office. Take time to play around with it and you will find it very useful. Try to stay away from paperwork and fill everything in the system, later you will be thankful about doing it.

 
 

from Freedom Home Care, LLC
Specialty: Private Duty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

AxisCare Provides a Competitive Advantage

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Likes Best

After using a competitor's software for our first year in business, I was looking for a better solution to handle the complex scheduling issues we face on a daily basis. AxisCare was up to the task. Not only did we find a better solution for handling the scheduling, but the consistent enhancements to the overall software package displays the dedication this Company has towards staying ahead of the competition. The roll-out of the AxisCare Mobile App has been a huge win for our caregivers, which translates to a huge win in the office. There are less missed clock-ins and the completion of ADL's is much more consistent. The support staff is fantastic. We have experienced a very quick response time anytime there are questions or issues and the staff always treat you in a friendly and professional manner.

Likes Least

An area that I wanted some more consistency and flexibility with is the customized forms section. When I brought that up to the support staff, they mentioned that the developers were already working on a complete overhaul of that area. One of the main developers actually reached out to me and spent a significant amount of time trying to understand our business and identifying what features would benefit us the most. I'm extremely confident that this roll-out will be as successful as the Mobile App was.

Recommendations

Have a list of needs that your business has and make sure your sales person is able to show you how their system can handle them. Once you've identified that they are a good fit, you can rest easy that the support team will be there for you on a daily basis.

 
 

from Visiting Angels of Myrtle Beach
Specialty: Private Duty
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Great software

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Value for Money

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Likes Best

The software is easy to use and suits my needs. I am new to the industry, so this is my only vendor I have used with scheduling software. That said, the staff has always been positive, responsive, and helpful when I need them.

Likes Least

I like the ability to add documents and send them to caregivers through the software like I have seen on Clearcare.

Recommendations

Make sure it fits your needs. There are many different flavors out there.

 
 

from Lux Home Care Agency, Inc.
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Excelent software!

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Likes Best

I love the "all-in-one" package. Anything from scheduling to billing and payrolls. The communication to caregivers and the options to send out open visit is very helpful.

Likes Least

Our caregivers are having lots of problems with clocking in/out. I'm not sure whether it is the clients phone problem or the system.

Recommendations

It eases my day! Very easy access to change clients visits, send out open visits. Running reports and verifying each visit for payrolls is a great tool!

I find difficult or I need to learn more on how to work with the care plan in the system. It seems to be too complicated.

 
 

from Visiting Angels
Specialty: Private Duty
Number of employees: 101+ employees Employees number: 101+ employees

Great product! Easy to use!

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Likes Best

I love how easy it is to use! Everything is very well organized! I also love that our caregivers have an app for things now! Makes our lives a little bit less chaotic! ;)

Likes Least

Occasionally have problems when caregivers are trying to set up their username/password.

Recommendations

The app is very handy for employees! Encourage your employees to download the app! It will make things a lot simpler

 
 

from Grace Care
Specialty: Private Duty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Best Business Decision Ever

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Functionality

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Likes Best

AxisCare is easy to learn and does everything we could ask for in a scheduling software. Using the telephony segment we always know if our caregivers are where they are supposed to be when they are supposed to be there. Their tech support is easy to contact and quick to solve any issues we might have.

Likes Least

I can't think of a thing we don't like about this product.

Recommendations

Make a list of what you want from a program and I am sure you will find that AxisCare does it all at a resonable cost.

 
 

from Assisting Hands Gulf Coast
Specialty: Private Duty
Number of employees: 101+ employees Employees number: 101+ employees

Ongoing support is great

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Value for Money

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Likes Best

The staff is quick in addressing issues and answering questions. The company is flexible in adding customer's requested business requirements. The price is good; cost effective compares to other similar scheduling software available in the market. I appreciate the founder, staff and organization for their willingness to work with their customers. We will be a long time customer! (I have over 10 years of large-scale applications/systems experience.)

Likes Least

Recent changes made to the system (without client's sign off) set the system back in functionality.

Recommendations

Evaluate the ongoing support after the initial sign-up, and the adaptability and "go to market" of new business/system requirements.

 
 

from Visiting Angels
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Overall, pretty happy with AxisCare

Ease-of-use

Functionality

Product Quality

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Likes Best

I like that when we have an issue or idea, we can just call the ladies in the office and they will put in a ticket for our request.

Likes Least

Sometimes it takes a long time to get things changed with AxisCare. There have also been times that we will "put in a ticket" and won't get a return call to let us know if things have been changed or fixed at all.

Recommendations

If there is any issue with the program to call immediately because there are times that the problem doesn't get fixed for quite a while. The sooner they get the issue reported, the sooner it can get fixed.

 
 

from Home Instead Senior Care
Specialty: Private Duty
Number of employees: 101+ employees Employees number: 101+ employees

Great product and company!

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Likes Best

It is very functional and easy to use. The staff is great to work with and very responsive to your agency's individual needs.

Likes Least

The software is very functional and easy to use but is not as sexy as others on the market

Recommendations

Consider all aspects of the purchase from functionality and flexibility of the company to meet your individual needs versus forcing you to change to meet the software

 
 

from Assisting Hands of Fort Worth West
Specialty: Private Duty
Number of employees: 16 to 20 employees Employees number: 16 to 20 employees

Easy to use

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Product Quality

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Likes Best

AxisCare has all my needs on it for scheduling and keeping track of my caregivers and clients. The help staff are always available and helpful.

Likes Least

I'd like to have a way to see all my CG's schedules at one time rather than only one person at a time.

Recommendations

I've only used this program so I have no comparison to any others on the market. But the ease of this one works very well for my needs.

 
 

from Home Health Services of The Palm Beaches
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I really enjoy the ease of this software. Very user friendly.

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Likes Best

I like its documentation portal. Very user accessible and easy to use.

Likes Least

There is nothing I do not like about the product ! Works very well so far.

Recommendations

Definetly do your research but you will find that this service is better than the rest.

 
 

from Visiting Angels
Specialty: Private Duty
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good Review

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Likes Best

I like that is is always being updated and customized. The software updates are thought out and you can tell feedback was listened to.

Likes Least

I dislike the glitches and errors. Very often there is a new error that is very frustrating and it takes time to fix the issue.

Recommendations

Spend a lot of time getting to know the product.

 
 

from McCortney Family In Home Care
Specialty: Private Duty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

It's great!

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Value for Money

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Likes Best

I think the best feature of Axis Care is the transition from Lead to Client, or from Applicant to Caregiver. The transition is seamless and allows me to track Leads and Applicants much easier than a pile of sticky notes on my desk.

Likes Least

I wish I had more control of functions specific to my company - for example, we have 2 different offices, but all of the 'directions' come from our Head Office. I would like ot be able to control that a bit more. I do have to admit that the Support Team seems very receptive to adaptations, which makes suggestions a lot easier.

Recommendations

ALWAYS remember how many times you'll need to use the Support Team and make sure they're helpful, friendly, and efficient. Axis Care's Support Team is AWESOME!!!

 
 
 
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