AxisCare Software


 

Established by home care professionals, AxisCare Home Care Software provides a system designed with the workflow of a private duty agency in mind. AxisCare provides a scheduling software solution that features a GPS Mobile App, automatic invoicing, billing and payroll integrations, custom forms, reporting, and more.

AxisCare can be used on any web browser and any operating system, even on phones and tablets. Within the system, the telephony tool enables caregivers to check in and out from a client's home via cell phone or the client's home phone. Notifications are available via email and text; the system can send a notification if a caregiver is running late, helping to maximize communication between the caregiver and the office.

Additionally, the marketing module can integrate with most popular email providers (Google, Apple, Outlook), and the scheduling module offers real-time calendars that alert users of things like double appointment bookings and caregiver overtime. Businesses can track their ROI on advertising, increase lead conversion, create campaigns, and more.

 

AxisCare - Dashboard
 
  • AxisCare - Dashboard
    Dashboard
  • AxisCare - Client Page
    Client Page
  • AxisCare - Weekly Outlook of Clients
    Weekly Outlook of Clients
  • AxisCare - Integrated Payroll and Billing
    Integrated Payroll and Billing
  • AxisCare - Patient Management and Scheduling
    Patient Management and Scheduling
  • AxisCare - Mobile Platform
    Mobile Platform
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

168 Reviews of AxisCare

 

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Software Advice Reviews (146)
More Reviews (22)

Showing 1-20 of 146

Amelia from Visiting Angels
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

AxisCare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

-I liked how the calendar functioned, you are able to adjust a single shift straight on the calendar or the whole schedule via the bulk scheduling. I like how the calendar showed you the past week, current week and 2 future weeks EVERY TIME.
-I liked how the open shifts show on your home page, so they are very easy to identify
-There is a great space for the marketing team--but it can be cumbersome and hard to use for a team
-The app is great!

Cons

-I do not like that there are so many spots to put notes, it became very hard to figure out where everyone was putting notes (when looking for a note you had at least 5 spots to check.
-Not as customizable as other products on the market

 
 

Danny from Avila Home Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Very Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are a start-up agency who began serving clients this past September. We started with another software system and realized immediately that we didn't like it and switched to Axis. Axis is easy to learn and intuitive. It does everything we need it to do. There are people to help when you need help. We are very, very satisfied.

Pros

Ease of use
Comprehensive array of features
Visibly appealing

Cons

While it has all of the functionality when accessed from your phone, it is not responsive and not as visibly appealing.

Advice to Others

We looked at lots of other systems and are very happy we made this choice.

 
 

Eileen from Visiting Angels of Westerville
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using this product for over 3 years. I have found this product to be very intuitive and easy to navigate. It has been relatively easy to teach to new staff as well.

Advice to Others

I highly recommend this product. The staff is very responsive and has really stepped up their customer service. They continue to add new features to help our business grow.

 
 

Kerline from Kels in-home Services
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Its user friendly and my caregivers love the mobileapp feature to clock in & out.

 
 

Joan from Serving Seniors Inc.
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

All in one package - Axis Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

There are many software companies for Home Care companies. Axis Care offers everything in one package. They offer training sessions and are always available to answer questions you have.

 
 

Becky from Assisting Hands Home Care of St. Pete
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great home care software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We've been using Axiscare for almost 3 years. As a new home care company, it was easy to get up and going. As our business has grown, Axiscare has grown with us and provides us the tools we need to schedule our cases and keep track of our caregivers.

 
 

Ashley from Companion Care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Axis Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

They were so friendly! Our office went through several software demo's and Axis Care was the best by far. They were super friendly. Their software was easy to use and navigate through. It was easy to look at. Definitely the best for our money. Very affordable.

Pros

Price
Customer Service
Easy to use

Cons

Nothing negative!!!

 
 

Melissa from Elite choice Home Health Care
Specialty: Home Health Care

September 2016

September 2016

Still trying to get used to it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They have the best customer service staff, from sales to tech support, to customer service. Hands down the best. Everyone, no matter who you speak with, is incredibly knowledgeable, polite, and will respond to questions and inquiries quickly.

Likes Least

Format when creating assessments and care plans. Not able to delete clients.

Recommendations

Dont expect too many customized options when creating assessments and care plans.

 
 

CHERYL from Senior Care Home Services inc
Specialty: Home Health Care

September 2016

September 2016

patient and professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The ease of use, the staff has to hear me call her everyday because I forget what I'm supposed to do next she's always very patient and available to me I referred this to my colleagues

Likes Least

Their time zone.. we are Pacific time and we have to call before 3 p.m. everyday a lot of times that's about when we have a problem or a question,

Recommendations

Affordable! Easy to use very complete I wish I could spend more time just learning more about it they even have a YouTube videos to review.

 
 

Jeania from Circle of Life Home Care
Specialty: Home Health Care

September 2016

September 2016

Enjoying the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

So far what I like about the product is that it is very user friendly. The training that I have gotten so far has been wonderful the customer support has done a great job. Any problems questions or concerns I have had she was there to answer immediately.

Likes Least

So far I can not say anything bad about this product.

Recommendations

There is so much to learn and I just jumped right into it and started exploring as much as I could. I am a small company and I am glad that I am starting out with a software that is making my life smoother. Take your time and try to learn as much as you can, shop around and compare software.

 
 

Gianna from Assisting Hands Home Care
Specialty: Home Health Care

August 2016

August 2016

Helps our agency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

AxisCare is extremely user friendly. It is easy to learn and tech support is so helpful if you have any additional questions. Our agency couldn't function without it. It is essential to the operation our business.

Likes Least

I wish there was a way to link couples that share a caregiver.

Recommendations

Scheduling software is integral to the success of a home care agency. AxisCare is a great choice because they include this and a CRM component as well.

 
 

Jude from Goldlinks Healthcare Inc
Specialty: Private Duty

August 2016

August 2016

The best home care software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Their courteous and knowledgeable staff makes it easy to get help when you need one. The ease of use of the software is wonderful. You can practically start using the software without any orientation nor trainings.

Likes Least

We can't connect to quickbooks online to process accounts and payroll. With desktop version only we are just limited.

Recommendations

Try it first before evaluating cos this is the best software I know

 
 

Robert from Assisting Hands Fort Myers
Specialty: Home Health Care

August 2016

August 2016

A big step above our former system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software allows us to communicate very efficiently with our caregivers and now to monitor them.

Likes Least

There have been a few instances where the software needed some enhancement, but they were responsive and made the changes quickly.

Recommendations

See what your biggest concerns are and check if Axiscare handles those issues well.

 
 

Pamela from Visiting Angels Cuernavaca
Specialty: Home Health Care

August 2016

August 2016

Easy to use and very complete software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The tool is very intuitive and the vendor responds really fast

Likes Least

The translation to spanish of the site is very poor. No complaints about the vendor

Recommendations

With Axis you can manage practically all your operations at the office. Take time to play around with it and you will find it very useful. Try to stay away from paperwork and fill everything in the system, later you will be thankful about doing it.

 
 

Chris from Freedom Home Care, LLC
Specialty: Private Duty

August 2016

August 2016

AxisCare Provides a Competitive Advantage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

After using a competitor's software for our first year in business, I was looking for a better solution to handle the complex scheduling issues we face on a daily basis. AxisCare was up to the task. Not only did we find a better solution for handling the scheduling, but the consistent enhancements to the overall software package displays the dedication this Company has towards staying ahead of the competition. The roll-out of the AxisCare Mobile App has been a huge win for our caregivers, which translates to a huge win in the office. There are less missed clock-ins and the completion of ADL's is much more consistent. The support staff is fantastic. We have experienced a very quick response time anytime there are questions or issues and the staff always treat you in a friendly and professional manner.

Likes Least

An area that I wanted some more consistency and flexibility with is the customized forms section. When I brought that up to the support staff, they mentioned that the developers were already working on a complete overhaul of that area. One of the main developers actually reached out to me and spent a significant amount of time trying to understand our business and identifying what features would benefit us the most. I'm extremely confident that this roll-out will be as successful as the Mobile App was.

Recommendations

Have a list of needs that your business has and make sure your sales person is able to show you how their system can handle them. Once you've identified that they are a good fit, you can rest easy that the support team will be there for you on a daily basis.

 
 

Joshua from Visiting Angels of Myrtle Beach
Specialty: Private Duty

August 2016

August 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is easy to use and suits my needs. I am new to the industry, so this is my only vendor I have used with scheduling software. That said, the staff has always been positive, responsive, and helpful when I need them.

Likes Least

I like the ability to add documents and send them to caregivers through the software like I have seen on Clearcare.

Recommendations

Make sure it fits your needs. There are many different flavors out there.

 
 

Alena from Lux Home Care Agency, Inc.
Specialty: Home Health Care

August 2016

August 2016

Excelent software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the "all-in-one" package. Anything from scheduling to billing and payrolls. The communication to caregivers and the options to send out open visit is very helpful.

Likes Least

Our caregivers are having lots of problems with clocking in/out. I'm not sure whether it is the clients phone problem or the system.

Recommendations

It eases my day! Very easy access to change clients visits, send out open visits. Running reports and verifying each visit for payrolls is a great tool!

I find difficult or I need to learn more on how to work with the care plan in the system. It seems to be too complicated.

 
 

Cat from Visiting Angels
Specialty: Private Duty

August 2016

August 2016

Great product! Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love how easy it is to use! Everything is very well organized! I also love that our caregivers have an app for things now! Makes our lives a little bit less chaotic! ;)

Likes Least

Occasionally have problems when caregivers are trying to set up their username/password.

Recommendations

The app is very handy for employees! Encourage your employees to download the app! It will make things a lot simpler

 
 

Bob from Grace Care
Specialty: Private Duty

August 2016

August 2016

Best Business Decision Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

AxisCare is easy to learn and does everything we could ask for in a scheduling software. Using the telephony segment we always know if our caregivers are where they are supposed to be when they are supposed to be there. Their tech support is easy to contact and quick to solve any issues we might have.

Likes Least

I can't think of a thing we don't like about this product.

Recommendations

Make a list of what you want from a program and I am sure you will find that AxisCare does it all at a resonable cost.

 
 

Alexis from Assisting Hands Gulf Coast
Specialty: Private Duty

August 2016

August 2016

Ongoing support is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The staff is quick in addressing issues and answering questions. The company is flexible in adding customer's requested business requirements. The price is good; cost effective compares to other similar scheduling software available in the market. I appreciate the founder, staff and organization for their willingness to work with their customers. We will be a long time customer! (I have over 10 years of large-scale applications/systems experience.)

Likes Least

Recent changes made to the system (without client's sign off) set the system back in functionality.

Recommendations

Evaluate the ongoing support after the initial sign-up, and the adaptability and "go to market" of new business/system requirements.