AxisCare
About AxisCare
Awards and Recognition
AxisCare Pricing
Flex Pricing: Your choice of A La Carte or All-Inclusive (per client)
Starting price:
$200.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Home Health Software
Most Helpful Reviews for AxisCare
1 - 5 of 680 Reviews
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
No Surprises
Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.
PROSIt may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.
CONSI really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!
Chavely
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent Homecare System
AxisCare is easy to use, and it allows me to keep track of my clients' visit.
CONSI wish we were able to check for insurances verification.
Vendor Response
Dear Chavely, thank you for taking the time to review AxisCare and for your positive feedback on our ease of use and client visit tracking features. We’re thrilled to hear that you’re finding value in our software. Regarding your wish for insurance verification, we’re excited to let you know that we have an on-demand client eligibility feature available. This feature can help with insurance verification, making it easier for you to manage your clients’ information. If you have any questions or need assistance with this feature, please don’t hesitate to contact our Support Team at 1-800-528-6201 or at support@axiscare.com. We’re here to help! Thank you again for your feedback. We appreciate your partnership and look forward to continuing to serve your home care agency’s needs.
Replied March 2024
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2019
the cutomer support and billing is terrible
We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.
PROSThe prodcut itself is not bad for the money but the service is terrible
CONSThe prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.
Reason for choosing AxisCare
The price, and maybe thats why the costomer service is so terrible.
Vendor Response
Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.
Replied November 2019
Allie
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
AxisCare is the best!
I always have a wonderful experience with AxisCare, and I know I can count on support if I have any questions!
PROSI love being able to do my job quickly and efficiently.
CONSThe only thing I struggle with is having to clock in and out many of our caregivers because the location services aren't always accurate for them to do it themselves, but that's not too much of an issue.
Reason for choosing AxisCare
Our [sensitive content hidden], made the ultimate decision before I was hired.
Vendor Response
Dear Allie, thank you for your fantastic review and for giving us a 5-star rating! We’re delighted to hear that AxisCare allows you to do your job quickly and efficiently, and that you can always count on our support. We understand your concern about the accuracy of location services. We want to assure you that we have several solutions for you. We encourage you to contact our Support Team at 1-800-528-6201 or support@axiscare.com. They would be more than happy to help you find a solution that best fits your needs. We appreciate your feedback and are always here to assist you. Thank you for choosing AxisCare!
Replied March 2024
Kristina
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Implementation and use of Axicare within our Home Care Company
The user-friendly layout is key, the reminders the system does, and most of all all the detailed reports that can be generated from it.
CONSI wish we could have our CRM company Nutshell integrated with this as it would have with data collection and entry
Vendor Response
Kristina, thank you for your positive review! We are pleased to know that you find AxisCare user-friendly and effective in generating detailed reports for your company. We are committed to continuously improving our software’s functionality to meet the needs of our valued customers like you. Your feedback is greatly appreciated. Once again, thank you for your support!
Replied February 2024
