Carecenta Software


 

Carecenta, Inc. has focused on bringing software to the Home Health industry for over a decade. Its namesake product is a web-based system designed to improve the relationships between the lives of patients, coordinators, and caregivers through next generation technologies.

Carecenta has an integrated suite of available applications that are adaptable to each agency's unique company environment. The Point of Care functionality includes multilingual telephony support with 800-number attendance verification. The Visual Scheduling module features conflict alerts, resource scheduling, and waitlists; map-based availability searches promote efficiency of movement while automated Appointment Validations decrease labor costs. Functionalities for Human Resources (including payroll and attendance verification) and Billing (featuring RAP support, claim scrubbing, eligibility verification, and billing services) are automated. Carecenta also has Accounting and Customer Relationship Management capabilities. Fully mobile and Internet accessible, Carecenta integrates data from all sources to ensure that users can have a complete view of up-to-the-minute information.

 

Carecenta - Caregiver coordinator's dashboard
 
  • Carecenta - Caregiver coordinator's dashboard
    Caregiver coordinator's dashboard
  • Carecenta - Client profile
    Client profile
  • Carecenta - Scheduling
    Scheduling
  • Carecenta - Visual scheduling and availability
    Visual scheduling and availability
  • Carecenta - Billing and payroll
    Billing and payroll
  • Carecenta - Caregiver profile
    Caregiver profile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

10 Reviews of Carecenta

Showing 1-10 of 10

 

from Administrator at Angelical Home Care, Inc.
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

We are very happy with Carecenta

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Functionality

Product Quality

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N/A

We chose Carecenta because we needed an integrated scheduling, billing and payroll software, and then found that Carecenta enables us to be in compliance with state and federal licensing regulations with our employees as well. We then discovered that Carecenta has a map-based caregiver search feature. I couldn’t believe it. We actually have a system that makes our agency unstoppable.

Pros

While on boarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful.

Cons

When we experienced any bumps in the road, as any agency does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have.

Advice to Others

Overall, it's a great software and Carecenta people were very helpful to ensure that we have a smooth experience, which is so important when you provide services.

 
 

from Top Home Care, LLC
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great functionality and easy to use

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Customer Support

Value for Money

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Likes Best

Being that my agency covers a seven state region, we work with many different insurance companies, so initially we had a lot of trouble finding a home health software that could handle our insurance and reporting requirements. The layout of Carecenta was so smooth and easy to follow. Everything we needed was right there. As Carecenta’s sales agent progressed with his demo I was more and more impressed. Everything was easier than the other system we were using. When he showed me their scheduling, I was sold. I never in my 12 years of running an agency have I ever encountered a software that is this efficient.

Likes Least

Carecenta seems very simple to use, however, you still need training. They provide it as part of setup but you have to pay for it.

Recommendations

I can now stay in full compliance with the government in every state we cover by using Carecenta. Carecenta home care software has really made my agency more profitable.

 
 

from Caring Aids Home Care
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Carecenta saved our cashflow and time with electronic billing

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Likes Best

We are using Carecenta for a few months now. I can tell today that Carecenta has totally saved our cashflow and time with electronic billing.
See it is always a catch up game for us when the claims we sent on paper get paid in a month, we have to take care of the payroll every week. We are basically financing our payers, which are MLTC's or insurance companies. As a result we are always short on cash.
Now , with Carecenta we now bill everything electronically, and get paid faster, in some cases in 1 week.

Likes Least

There are too many reports. I don't need so many I would recommend to get rid of some 100 of them.

Recommendations

With Carecenta, we spend very little time now on creating invoices and claims in billing since everything is pre-billed in advance.
Also, all the EOP with payments are also imported back to reconcile with the invoices in one shot, which takes no time at all.
This is really helpful.

 
 

from Warming Hearts Home Health Inc.
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

The Best Software for Scheduling

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Likes Best

When my associate and I started our new agency four months ago, we didn’t have any scheduling software in place. We tested several different types of home health software, and found that Carecenta offered the most for our money. It was considerably easier to use as well. I really like how the schedules are now color coded. I can see each time block better and there isn’t any confusion. I even have verification when my nurses arrive, and I can see if they are on time or not. Using Carecenta software has made my life as an office manager very easy. I can even utilize the software from my phone. To be honest I was nervous about our transition to Carecenta. But luckily, the customer service team has helped us from the beginning till present and has been amazing.

Likes Least

I wasn't a huge fan transporting our information over that could of been easier

Recommendations

I recommend giving them a try. Try the demo and see if its something for you.

 
 

from Boston Home Health Association
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Dependable and reliable home healthcare system

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Likes Best

Dealing with more than 500 home health aides on a daily bases, I needed a dependable home health software that I could use and trust. Carecenta has given me that. Carecenta has built in compliance checkpoints that makes it simple to stay in full compliance with the government.

The maps integrated feature with real time data lets me view the location of my HHA’s. I can see instant authorization and notifications with Carecenta software. These features have increased my home health company’s efficiency. I’m really happy we finally switch to Carecenta.

Likes Least

I didn't like the wait for the demo. I hate to wait a few days instead of instant.

Recommendations

Have the sales staff give you a tour to see all the features.

 
 

from Caring Home Health
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

The best and easy to use software for home healthcare

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Likes Best

Carecenta has made EVV simple for my home healthcare agency. Now we can make sure that our HHA’s arrive at the correct location and that each patience receives the correct care based on their MD form.

Carecenta has a unique interactive telephony system that allows me to view the actions of my HHA’s. With Carecenta’s latest technology, I can track the progress of each home health aide and the care of all patience’s. Carecenta home health software serves as an advocate to the home health industry.

Likes Least

The demo took some time to complete, but other then that nothing crosses my mind.

Recommendations

I recommend making the switch to Carecenta, its worth it.

 
 

from At Home Personal Care Services
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

This software honestly has so much potential, but needs time to grow.

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Functionality

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N/A

Likes Best

The possibilities of what the software can provide to home healthcare agencies.

Likes Least

The look and ease of the display of information makes the product somewhat easy to use.

Recommendations

Just be sure the functionality matches your particular agencies needs.

 
 

from HIG Home Group
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Software specifically made for home care and adult day care

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Likes Best

For almost 10 years, my company was using another software system that was costing us time and money because it could not meet our needs in nursing support for home care service. When we finally started using Carecenta, we were very impressed with its performance track record and rich functionality. It almost too good to be true - we save so much time on work tasks, it's incredible.

Carecenta is very easy to use, and as a result, It took less than two hours to train our entire staff. It is the most advanced and powerful management and financial software for the home care industry.

Likes Least

I feel I could use a little more training than the 2 days Carecenta staff provided. There are some smart functions that are not obvious at the beginning and take a bit more time to get familiar with. I would recommend taking at least 4 session of training.

Recommendations

During the transfer, our primary concern was data loss. That concern proved to be a non-issue because Carecenta developers have everything secured. Amazingly enough, the transfer only took one day.

 
 

from Home Family Care, Inc.
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Most advanced home care management we ever had

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Likes Best

My professional experience as a case coordinator spans more than 12 years. At times, it seem almost impossible that I've been in this industry for so long. I think that may be because I'm so dedicated to my work. Helping to turn lives around gives me tremendous satisfaction and a great sense of personal accomplishment. I am quite familiar with most of the home care industry management software, because software is an integral part of my everyday work. It was a big plus when I discovered Carecenta, because the software makes my life so much easier.

To give you some examples, authorizations and employee compliance are very high priority with me when it comes to scheduling an open case. Carecenta provides unique features that track authorization, allow me to instantly communicate with multiple HHAs in seconds via text right from the software, include electronic visit verification tracking, and full compliance.

Carecenta constantly improves and upgrades its features. Just last week they’ve improved their visual HHA availability search on the map. Now I can mass-text or mass-email to all aids in the vicinity of my patient using a private text number and get their responses back on my own cell, and even send message back to them without revealing my own cell number, through Carecenta. All messages are also stored in employee record. Awesome!

Likes Least

The only downside I can think of is that Carecenta doesn't go far enough in covering medical and skilled nursing services. It does have medication tracking and nursing fillable forms, however I would recommend adding OASIS functionality, although this wouldn't be necessary for my company, since we are not billing for any of the nursing services.

Recommendations

To help you evaluate the home care soft and to address the previous review, I think you might benefit a lot and do more with Carecenta by not skipping training and dedicating some real time and effort to it.

 
 

from Independent You, LLC
Specialty: Home Health Care
Number of employees: Single employee Employees number: Single employee

Product does not live up to its promise.

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Functionality

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Likes Best

With as many problems as we experienced with the Carecenta software, two of their employees really tried their best to help us. Even with them trying to help, we still terminated our contract with the company.

Likes Least

Our agency, which is small, started using the Carecenta software in August 2014. When we terminated our contract with the company in December 2014/January 2015, we were never able to pull one reliable report from the software. When we would find problems with the software and report the problem to their tech support (which seemed to be one person), the problem would get resolved, but then we would find another problem. It was problem after problem.

Recommendations

Before signing any contract, test the product for an extended period to make sure that the product works as promised.

 
 
 
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