Kinnser Agency Manager Software


 

Kinnser Agency Manager is a solution that provides automatic Medicare eligibility checks, secure claims submission and real-time dashboards. It also offers instant Medi-span drug database screening, fast scheduling, OASIS checks and more.

K-mail, Kinnser's internal messaging system, attaches messages about care directly to the patient’s chart.

The solution is fully HIPAA compliant and meets CHAP, ACHC, JCAHO and state survey requirements. Agency Manager also includes the functionality and forms for all disciplines (OASIS-C, SN, PT, OT, ST, MSW, HHA). Kinnser has a 34 percent median census growth rate per year.

With a growing client base, Kinnser is known for their 99.99 percent uptime (monitored by a trusted third party monitoring service, AlertSite). They offer solutions for home health, hospice, therapy, and private duty.

 

Kinnser Agency Manager - Real-time monitoring
 
  • Kinnser Agency Manager - Real-time monitoring
    Real-time monitoring
  • Kinnser Agency Manager - HotBox pending tasks
    HotBox pending tasks
  • Kinnser Agency Manager - Automatic Medicare eligibility checks
    Automatic Medicare eligibility checks
  • Kinnser Agency Manager - Episode Manager
    Episode Manager
  • Kinnser Agency Manager - Billing screen
    Billing screen
  • Kinnser Agency Manager - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

36 Reviews of Kinnser Agency Manager

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Rebecca from Pulse Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Point of view from a field nurse

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on.
Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time.
I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

Advice to Others

Makes charting faster, easier, more accurate, and you'll have more continuity of care. Try this system and you will not be disappointed. You will wonder how you ever survived without it!

 
 

Oksana from Willdong home health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Potential to be the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

Pros

User friendly

Cons

I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...

Advice to Others

Do your research.

 
 

La Juan from Chicot Memorial Medical Center Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Kinnser Agency Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My agency has used Kinnser for 1 year and overall it is an excellent product. As with all Electronic Health Records, there are a few minor things we would change.

Pros

Billing overview you can see all or your claims in one place, if they are ready to go, and if they have paid.
Documenting visits notes extremely easy to learn.
Calendar view with visit types is very easy to follow.
Customer service is immediate.

Cons

Rescheduling a visit date, I would like for it to be able to change it in more than one place.

Advice to Others

Great product, easy to learn, quick turn around for customer service

 
 

James from Griswold Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Had never had a software system like this, so initial learning curve high. But after that would not want to be without it.

Pros

Very geared for our industry

Cons

Have to be very exact w info entered

Advice to Others

Not really

 
 

Tricia from Helping Hands Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

RN, Director of Nursing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct.

Pros

I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc...

Cons

Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved.

Advice to Others

My advice is to purchase this software! Once you learn how to use it, you won't want any other for home health documentation!

 
 

CRISTI from HELPING HANDS HOME HEALTH
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

KINNSER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

REALLY LOVE KINNSER. IT IS VERY EASY TO NAVIGATE AND HAS MADE MY WORK SO MUCH EASIER. I GET A LOT MORE THINGS DONE IN MY WORK DAY USING KINNSER THAN OUR PREVIOUS SOFTWARE. I WOULD HIGHLY RECOMMEND THIS SOFTWARE.

Advice to Others

BUY THIS PRODUCT YOU WILL NOT BE SORRY

 
 

Valerie from Helping Hands Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Kinnser Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Kinnser Software is basically "self-explanatory"! So far, Kinnser in itself has proved to be exceptional.

The billing Manager thru Kinnser is so much easier than our previous software and cut down on my billing personally by several hours!!!!

I don't know what else to say except give it a try. You really don't have that much to lose but everything to gain with Kinnser!

 
 

Clay from Western Summit Rehabilitation
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

We like Kinnser.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I own a therapy staffing service and work with approximately 8 agencies who use Kinnser. Each agency customizes their user rights to allow a variety of interfaces. We have used locked down versions that only allow extremely basic privileges and didn't like it. Versions allowing clinicians even a moderate amount of flexibility are far easier to use.

Pros

When agencies allow users to "use previous note" the system flows between the evaluation and the regular notes and then on to the discharge very well.

Cons

1) When agencies do not allow users to "use previous note" there are big information gaps between the initial evaluations, visit notes, reassessments and discharges. 2) The pain section of therapy notes don't allow clear documentation of interventions or results of intervention. 3) We wish it was easier to document the progress towards goals by having the goals project foward between all the visits, whether or not other clinicians have documented towards them.

Advice to Others

Be sure to allow users to "use previous note".

 
 

Amanda from ALN Senior Care & Home Services LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Kinnser is a good product for the money. As a brand new company starting out it did the job, however you get what you pay for and I believe we will re-evaluate our options when our contract is up.

Pros

Easy to navigate
Easy billing
Easy notes for caregivers

Cons

System does not always function properly
Excessive saving needed slowing down your process regardless of what you are doing
Clock in/out system does not operate as expected, times are never tracked correctly or visits aren't found when they attempt to clock in

 
 

Olivera from Grace Family Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

First experience 2 years ago was great and I was super excited to use Kinnser. We only had Medicare patients at the time and it was super easy , no problems ( old Kinnser version) . Easy scheduling , easy billing , Medicare number verifications etc. Less paperwork . easy to track orders. But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing .

Pros

Easy to use .

Cons

Loosing data

Advice to Others

Easy software to use. Super friendly but unfortunately to may issues with generating claims, when system is updating we lose data.

 
 

Susana from Providence Healthcare Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Agency manager using Kinnser have been an excellent opportunity for me to do my work better. I classify the usability of the system as high. It is a very intuitive system.

 
 

Karen from Thriver
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Case Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We were told that we would be able to customize the software for the case management segment of our business. Not so much.....

Pros

Good for private duty.

Cons

Customization did not happen.

 
 

Victor from Vner sales corp
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great product. User friendly.
Works as advertised great support. Highly recommended

Pros

User friendly

Cons

None

Advice to Others

Buy it

 
 

Danny from Avila Home Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We bought Kinnser for our start-up agency and there were a number of challenges right off the bat. Learning it was, in many cases, not intuitive. Worse, there were modules that simply didn't work and they were not able to fix them. We cut our losses and moved to another system and are very, very happy

Pros

Mobil app is very easy to use and has lots of functions

Cons

Not intuitive. Some modules did not work. Clunky.

Advice to Others

Look elsewhere.

 
 

Jonathan from Ocean Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Love the interface

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Easy and user friendly. Excellent customer service.

 
 

Jody from Thriver KC Services
Specialty: Private Duty

September 2016

September 2016

ADLware Lots of Potential, but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Our agency is not a cookie cutter model, after extensive research I found Software Advice and told them about the most haves, the would like to haves, and the structure of our agengy. They narrowed our search and we decided to go with ADLware by Kinnser. They were very helpful in offering training and onboarding. That was their best strength.

Likes Least

As I stated, we are a different model than most and wanted to find a software program that was heavy is customization for agencies. We were sold on that. And unfortunately, that was the biggest let down with this software.

Recommendations

Be very clear and upfront with your needs. Make sure that you discuss them with the training department, NOT the sales department as I had. The answers of the capabilities of the software is very different between the sales dept and those who have a much deeper working knowledge of the limitations of the software.

 
 

Gina from Independent Home Care of Maryland, LLC
Specialty: Home Health Care

September 2016

September 2016

Great Product but hard to Navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It offered a lot of features to help you work more efficiently. This product offered telephony, wide option of reporting, and scheduling.

Likes Least

It was a tad complicated to navigate. They really could simplify this program a bit more. When we were test driving the system at my previous job we were all very anxious to switch over due to the complexity of the product.

Recommendations

Always make sure the product that you are interested in offers a wide variety of options and helpful tools.

 
 

Tracie from Gentle Care, Inc
Specialty: Home Health Care

September 2016

September 2016

Kinnser Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The assessments and notes are very easy to complete. I like the calendar and the scheduling reports.

Likes Least

The managed care reports related to billing and payments.

Recommendations

I feel that Kinnser is best for an agency with 100% Medicare census.

 
 

Stacey from Grace Family Home Care
Specialty: Home Health Care

September 2016

September 2016

Moving to another software after only 7 mos.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Likes Least

Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

Recommendations

Do your home work and make sure it really does what they say it will.

 
 

Heather from Atlantic Home Health Care, LLC
Specialty: Home Health Care

September 2016

September 2016

Awesome, easy, user friendly EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win.

Likes Least

I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted.

Recommendations

When doing a demo take the time to manipulate the software instead of just allowing the rep or a program show you the capabilities.
Take some time prior to your demo to document all the areas that you use your current software. When your demo comes ask about how it works in the new system.
Have other people from different areas in the company relative to the program demo with you so you have a team approach to the best answer.

 
 
 
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