Kinnser Agency Manager Software


 

Kinnser Agency Manager is a solution that provides automatic Medicare eligibility checks, secure claims submission and real-time dashboards. It also offers instant Medi-span drug database screening, fast scheduling, OASIS checks and more.

K-mail, Kinnser's internal messaging system, attaches messages about care directly to the patient’s chart.

The solution is fully HIPAA compliant and meets CHAP, ACHC, JCAHO and state survey requirements. Agency Manager also includes the functionality and forms for all disciplines (OASIS-C, SN, PT, OT, ST, MSW, HHA). Kinnser has a 34 percent median census growth rate per year.

With a growing client base, Kinnser is known for their 99.99 percent uptime (monitored by a trusted third party monitoring service, AlertSite). They offer solutions for home health, hospice, therapy, and private duty.

 

Kinnser Agency Manager - Real-time monitoring
 
  • Kinnser Agency Manager - Real-time monitoring
    Real-time monitoring
  • Kinnser Agency Manager - HotBox pending tasks
    HotBox pending tasks
  • Kinnser Agency Manager - Automatic Medicare eligibility checks
    Automatic Medicare eligibility checks
  • Kinnser Agency Manager - Episode Manager
    Episode Manager
  • Kinnser Agency Manager - Billing screen
    Billing screen
  • Kinnser Agency Manager - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

30 Reviews of Kinnser Agency Manager

Showing 1-20 of 30

 

from Western Summit Rehabilitation
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

We like Kinnser.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I own a therapy staffing service and work with approximately 8 agencies who use Kinnser. Each agency customizes their user rights to allow a variety of interfaces. We have used locked down versions that only allow extremely basic privileges and didn't like it. Versions allowing clinicians even a moderate amount of flexibility are far easier to use.

Pros

When agencies allow users to "use previous note" the system flows between the evaluation and the regular notes and then on to the discharge very well.

Cons

1) When agencies do not allow users to "use previous note" there are big information gaps between the initial evaluations, visit notes, reassessments and discharges. 2) The pain section of therapy notes don't allow clear documentation of interventions or results of intervention. 3) We wish it was easier to document the progress towards goals by having the goals project foward between all the visits, whether or not other clinicians have documented towards them.

Advice to Others

Be sure to allow users to "use previous note".

 
 

from ALN Senior Care & Home Services LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Kinnser is a good product for the money. As a brand new company starting out it did the job, however you get what you pay for and I believe we will re-evaluate our options when our contract is up.

Pros

Easy to navigate
Easy billing
Easy notes for caregivers

Cons

System does not always function properly
Excessive saving needed slowing down your process regardless of what you are doing
Clock in/out system does not operate as expected, times are never tracked correctly or visits aren't found when they attempt to clock in

 
 

from Grace Family Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

First experience 2 years ago was great and I was super excited to use Kinnser. We only had Medicare patients at the time and it was super easy , no problems ( old Kinnser version) . Easy scheduling , easy billing , Medicare number verifications etc. Less paperwork . easy to track orders. But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing .

Pros

Easy to use .

Cons

Loosing data

Advice to Others

Easy software to use. Super friendly but unfortunately to may issues with generating claims, when system is updating we lose data.

 
 

from Providence Healthcare Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Agency manager using Kinnser have been an excellent opportunity for me to do my work better. I classify the usability of the system as high. It is a very intuitive system.

 
 

from Thriver
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

Case Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We were told that we would be able to customize the software for the case management segment of our business. Not so much.....

Pros

Good for private duty.

Cons

Customization did not happen.

 
 

from Vner sales corp
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great product. User friendly.
Works as advertised great support. Highly recommended

Pros

User friendly

Cons

None

Advice to Others

Buy it

 
 

from Avila Home Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

Not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We bought Kinnser for our start-up agency and there were a number of challenges right off the bat. Learning it was, in many cases, not intuitive. Worse, there were modules that simply didn't work and they were not able to fix them. We cut our losses and moved to another system and are very, very happy

Pros

Mobil app is very easy to use and has lots of functions

Cons

Not intuitive. Some modules did not work. Clunky.

Advice to Others

Look elsewhere.

 
 

from Ocean Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

Love the interface

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Easy and user friendly. Excellent customer service.

 
 

from Thriver KC Services
Specialty: Private Duty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

ADLware Lots of Potential, but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Our agency is not a cookie cutter model, after extensive research I found Software Advice and told them about the most haves, the would like to haves, and the structure of our agengy. They narrowed our search and we decided to go with ADLware by Kinnser. They were very helpful in offering training and onboarding. That was their best strength.

Likes Least

As I stated, we are a different model than most and wanted to find a software program that was heavy is customization for agencies. We were sold on that. And unfortunately, that was the biggest let down with this software.

Recommendations

Be very clear and upfront with your needs. Make sure that you discuss them with the training department, NOT the sales department as I had. The answers of the capabilities of the software is very different between the sales dept and those who have a much deeper working knowledge of the limitations of the software.

 
 

from Independent Home Care of Maryland, LLC
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Great Product but hard to Navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It offered a lot of features to help you work more efficiently. This product offered telephony, wide option of reporting, and scheduling.

Likes Least

It was a tad complicated to navigate. They really could simplify this program a bit more. When we were test driving the system at my previous job we were all very anxious to switch over due to the complexity of the product.

Recommendations

Always make sure the product that you are interested in offers a wide variety of options and helpful tools.

 
 

from Gentle Care, Inc
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Kinnser Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The assessments and notes are very easy to complete. I like the calendar and the scheduling reports.

Likes Least

The managed care reports related to billing and payments.

Recommendations

I feel that Kinnser is best for an agency with 100% Medicare census.

 
 

from Grace Family Home Care
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Moving to another software after only 7 mos.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Likes Least

Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

Recommendations

Do your home work and make sure it really does what they say it will.

 
 

from Atlantic Home Health Care, LLC
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Awesome, easy, user friendly EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win.

Likes Least

I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted.

Recommendations

When doing a demo take the time to manipulate the software instead of just allowing the rep or a program show you the capabilities.
Take some time prior to your demo to document all the areas that you use your current software. When your demo comes ask about how it works in the new system.
Have other people from different areas in the company relative to the program demo with you so you have a team approach to the best answer.

 
 

from Salus Home Health
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Frustrating and out dated

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

ease of use by clinicians
visit notes: populating information from note to note

Likes Least

Lack of response to issues,
Out dated templates, not having current mandatory information from CMS on templates

Recommendations

Need to listen to customers regarding requests and research as to why the request. If it's a CMS requirement then it should be included across the board for all. I am a rehab manager and my therapists have to remember to enter temperature or remember to document on quality of pain which are CMS requirements but KINNSER does not prompt. The software really needs to prompt clinicians otherwise even the best of them forget. ie If there is a med change in the home then the software should prompt clinician to update the med profile and write an order. KINNSER Speech therapy notes were totally out of compliance and did not give adequate area for clinician to add all the information required, we asked for years to change/update ST templates and only recently they did. But it's too late because my company has decided to go with Kantime. I don't know anything about Kantime.

 
 

from Joyful Hearts Home Care
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Home Care Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Vendor was very helpful. However I feel that a representative should come out and do a one course on the software. We have a sister facility and was told we could use this software at that location for billing as well. The invoice total is not matching up correctly with client hours. This one of the reason we chose to go with Kinser instead of Clear care.

Likes Least

Would really like some one on one training for our Home Care because we have 2 locations.

Recommendations

It is easy to learn and very helpful with staff and client scheduling.

 
 

from A Caring Touch for Seniors Home Care
Specialty: Private Duty
Number of employees: 16 to 20 employees Employees number: 16 to 20 employees

Used ADLware for my home care agency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

ADLware was my first option for software when I first started the agency in Dec 2014 not knowing any better I went with them because I believed they could meet all the needs of my agency.

Likes Least

*System has bugs and crashes which I'm sure others do as well
*Billing- I've been trying to split a invoice between the VA and Client for a month now and still have yet get tech support to allow me to let the VA pay for so many hours at a certain rate and the client at another rate and pay their portion (this is one of the main reasons I'm switching)
*Don't allow families to pay invoice in software so families have to call office to pay over the phone
*Alerts could be better some times I'm alerted by text sometimes I'm not

Recommendations

Be sure to watch a demo and have all your questions written down and have them show you not tell you they can do this or that. This is my last week with Kinnser ADLWARE I'm going where I should of went almost 2 years ago and that's ClearCare

 
 

from Asian American Home Health Care, Inc.
Specialty: Private Duty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Kinnser ALDware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything.

Likes Least

1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse.
2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now.
3) They are more concerned about rolling out new features and will not fix the old.
4) Many of the new features pertain to accounting.

Recommendations

1) Look elsewhere if you can.
2) Don't listen to them when they say they support/do X, Y, and Z. Ask them to show it instead. We fell for this and when we found out features they say they provided weren't there we were out of luck.
3) Again look elsewhere. ClearCare, Homtrak, are similar products and work 10x better.

 
 

from IPH
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Kinnser review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to learn, menu driven
They're in Texas and makes training easy for us.

Likes Least

Slow to implement changes
Tech support not veryhelpful

Recommendations

Look at all areas of the software, make sure it fit your agency

 
 

from Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Bad experience with Billing Manager 2.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

User friendly for Patient documentation. Easy to create POC.

Likes Least

Billing Manager 2 is a headache.
Poor customer support
Slow server.
Expensive.

Recommendations

We are using Kinnser since 2010. Customer support is getting worse each year. Still user friendly. Expensive.

 
 

from Angel's Advocate Home Care, LLC
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Brand New to the system- Non Medical Home Care Agency

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very accurate and reports are great. Caregivers are getting it by the 3rd week.

Likes Least

The server is slow and 2 times system down. Also having to input everything in the beginning was very difficult and tedious with 200 clients.

Recommendations

Get the server to be faster and maybe more support individually upon initial start of the system. It was very tedious with too much information in a group. Maybe more individual time.

 
 
 
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