Kinnser Agency Manager Software


 

Kinnser Agency Manager is a web-based solution that provides automatic medicare eligibility checks, claims submission tools and real-time dashboard. The solution also offers instant medi-span drug database screening, fast scheduling, and OASIS checks. Kinnser Agency Manager can be customized to serve home health, hospice, therapy and private duty clinics.

Kinnser offers tools to optimize intake, manage patients' bookings, track referrals, manage authorization and eligibility. Doctors and their staff members can prioritize patient care, schedule daily appointments, manage documentations and more. K-ail, Kinnser's internal messaging system, allows users to attach messages about care directly to the patient’s chart.

Kinnser VisitVerify helps to monitor the status of every home health visit in real-time. The solution is fully HIPAA compliant and meets CHAP, ACHC, JCAHO and state survey requirements. The solution's agency manager tool also includes the functionality and forms for all disciplines (OASIS-C, SN, PT, OT, ST, MSW, HHA). Other features offered include quality assurance, claims management and financial reporting.

 

Kinnser Agency Manager - Real-time monitoring
 
  • Kinnser Agency Manager - Real-time monitoring
    Real-time monitoring
  • Kinnser Agency Manager - HotBox pending tasks
    HotBox pending tasks
  • Kinnser Agency Manager - Automatic Medicare eligibility checks
    Automatic Medicare eligibility checks
  • Kinnser Agency Manager - Episode Manager
    Episode Manager
  • Kinnser Agency Manager - Billing screen
    Billing screen
  • Kinnser Agency Manager - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

56 Reviews of Kinnser Agency Manager

 

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Software Advice Reviews (45)
More Reviews (11)

Showing 1-20 of 45

Ashleigh from Heart 2 Heart `
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I live Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it was super easy to use.

Pros

easy to use
customer service
value
I would recommend it to new company's starting out because they will help you along the way

Cons

I like Kinnser overall they weren't really any cons except for freezing up sometimes. I just didn't see it being able to grow with my company.

 
 

Jane from Quality Hospice care
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Im not sure when the last contact was made with the vendor because when I started with this agency in April, the contact person on our side had been gone since last September and no one had had any good orientation to the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am looking forward to our new software

Pros

I have not discovered anything that I like about Kinnser.I have used other systems that have issues bit this is the worst i have come across

Cons

The IDT meeting is tedious and causes us to take hours when it should be less than 90 minutes-the careplanning set up makes no sense scheduling is complicated and too many steps involved

 
 

Krista from ETHH & ETM
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

This is the BEST product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system, compared to others, is better.
Do not waste your time and money with other software.

Pros

Ease of use.
Has written, as well as, online training and instructions.
Customer Support response time is almost immediate.
New users can train in less than 1 hour.
Reports and software functions are "compliant".
This software ensures "Survey Readiness".
Training is flexible.

 
 

Kevin from Shepherd Personal Hospice
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very Easy and Popular Software, Not perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extremely popular, especially with your contracting therapy agencies
Easy to use, simple
Follows Medicare Requirements
Good Support Staff

Cons

Very fixed software, customizability is hard to accomplish
Not great billing HHRG information about what contributed to Oasis assessment points
No DDE software as part of the agency manager

 
 

Rebecca from Pulse Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Point of view from a field nurse

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on.
Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time.
I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

Advice to Others

Makes charting faster, easier, more accurate, and you'll have more continuity of care. Try this system and you will not be disappointed. You will wonder how you ever survived without it!

 
 

Oksana from Willdong home health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Potential to be the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

Pros

User friendly

Cons

I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...

Advice to Others

Do your research.

 
 

La Juan from Chicot Memorial Medical Center Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Kinnser Agency Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My agency has used Kinnser for 1 year and overall it is an excellent product. As with all Electronic Health Records, there are a few minor things we would change.

Pros

Billing overview you can see all or your claims in one place, if they are ready to go, and if they have paid.
Documenting visits notes extremely easy to learn.
Calendar view with visit types is very easy to follow.
Customer service is immediate.

Cons

Rescheduling a visit date, I would like for it to be able to change it in more than one place.

Advice to Others

Great product, easy to learn, quick turn around for customer service

 
 

James from Griswold Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had never had a software system like this, so initial learning curve high. But after that would not want to be without it.

Pros

Very geared for our industry

Cons

Have to be very exact w info entered

Advice to Others

Not really

 
 

Tricia from Helping Hands Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

RN, Director of Nursing

Ease-of-use

Functionality

Product Quality

Customer Support

I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct.

Pros

I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc...

Cons

Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved.

Advice to Others

My advice is to purchase this software! Once you learn how to use it, you won't want any other for home health documentation!

 
 

CRISTI from HELPING HANDS HOME HEALTH
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

KINNSER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

REALLY LOVE KINNSER. IT IS VERY EASY TO NAVIGATE AND HAS MADE MY WORK SO MUCH EASIER. I GET A LOT MORE THINGS DONE IN MY WORK DAY USING KINNSER THAN OUR PREVIOUS SOFTWARE. I WOULD HIGHLY RECOMMEND THIS SOFTWARE.

Pros

VERY EASY TO NAVIGATE, UPDATES ARE ALWAYS TIMELY, PROGRAM WORKS FAST, EASY TO ADD AND DELETE VISITS.

Advice to Others

BUY THIS PRODUCT YOU WILL NOT BE SORRY

 
 

Valerie from Helping Hands Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Kinnser Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Kinnser Software is basically "self-explanatory"! So far, Kinnser in itself has proved to be exceptional.

The billing Manager thru Kinnser is so much easier than our previous software and cut down on my billing personally by several hours!!!!

I don't know what else to say except give it a try. You really don't have that much to lose but everything to gain with Kinnser!

 
 

Clay from Western Summit Rehabilitation
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

We like Kinnser.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I own a therapy staffing service and work with approximately 8 agencies who use Kinnser. Each agency customizes their user rights to allow a variety of interfaces. We have used locked down versions that only allow extremely basic privileges and didn't like it. Versions allowing clinicians even a moderate amount of flexibility are far easier to use.

Pros

When agencies allow users to "use previous note" the system flows between the evaluation and the regular notes and then on to the discharge very well.

Cons

1) When agencies do not allow users to "use previous note" there are big information gaps between the initial evaluations, visit notes, reassessments and discharges. 2) The pain section of therapy notes don't allow clear documentation of interventions or results of intervention. 3) We wish it was easier to document the progress towards goals by having the goals project foward between all the visits, whether or not other clinicians have documented towards them.

Advice to Others

Be sure to allow users to "use previous note".

 
 

Amanda from ALN Senior Care & Home Services LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Kinnser is a good product for the money. As a brand new company starting out it did the job, however you get what you pay for and I believe we will re-evaluate our options when our contract is up.

Pros

Easy to navigate
Easy billing
Easy notes for caregivers

Cons

System does not always function properly
Excessive saving needed slowing down your process regardless of what you are doing
Clock in/out system does not operate as expected, times are never tracked correctly or visits aren't found when they attempt to clock in

 
 

Olivera from Grace Family Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

First experience 2 years ago was great and I was super excited to use Kinnser. We only had Medicare patients at the time and it was super easy , no problems ( old Kinnser version) . Easy scheduling , easy billing , Medicare number verifications etc. Less paperwork . easy to track orders. But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing .

Pros

Easy to use .

Cons

Loosing data

Advice to Others

Easy software to use. Super friendly but unfortunately to may issues with generating claims, when system is updating we lose data.

 
 

Susana from Providence Healthcare Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Agency manager using Kinnser have been an excellent opportunity for me to do my work better. I classify the usability of the system as high. It is a very intuitive system.

 
 

Karen from Thriver
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Case Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were told that we would be able to customize the software for the case management segment of our business. Not so much.....

Pros

Good for private duty.

Cons

Customization did not happen.

 
 

Victor from Vner sales corp
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product. User friendly.
Works as advertised great support. Highly recommended

Pros

User friendly

Cons

None

Advice to Others

Buy it

 
 

Danny from Avila Home Care
Specialty: Private Duty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We bought Kinnser for our start-up agency and there were a number of challenges right off the bat. Learning it was, in many cases, not intuitive. Worse, there were modules that simply didn't work and they were not able to fix them. We cut our losses and moved to another system and are very, very happy

Pros

Mobil app is very easy to use and has lots of functions

Cons

Not intuitive. Some modules did not work. Clunky.

Advice to Others

Look elsewhere.

 
 

Jonathan from Ocean Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Love the interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy and user friendly. Excellent customer service.

Pros

Home health functions are ideal.

 
 

Jody from Thriver KC Services
Specialty: Private Duty

September 2016

September 2016

ADLware Lots of Potential, but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Our agency is not a cookie cutter model, after extensive research I found Software Advice and told them about the most haves, the would like to haves, and the structure of our agengy. They narrowed our search and we decided to go with ADLware by Kinnser. They were very helpful in offering training and onboarding. That was their best strength.

Likes Least

As I stated, we are a different model than most and wanted to find a software program that was heavy is customization for agencies. We were sold on that. And unfortunately, that was the biggest let down with this software.

Recommendations

Be very clear and upfront with your needs. Make sure that you discuss them with the training department, NOT the sales department as I had. The answers of the capabilities of the software is very different between the sales dept and those who have a much deeper working knowledge of the limitations of the software.

 
 
 
Write a Review
Showing 1-11 of 11

Richard from OneCare Hospice

May 2017

May 2017

The Best I have Ever Used!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I haven't used such an easy system for Home Health. I have had some pretty difficult systems but Agency manager by far is the easiest!

Cons

I don't have a lot of cons to think of but one I could say would be sometimes it freezes up on me and makes me lose what I was working on but that never really happens often for us. When it does, we just give the technical support a call and they usually just tell us it was a glitch and it should be fine if we log out and back in.

Source: Capterra
 

Dyllan from OneCare Hospice of CA
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

We Love Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I joined the company over 2 years ago, I was taught the ropes of Kinnser Agency manager and Kinnser Hospice. I thought and still think that it was very easy to navigate and learn everything I needed to know!

Pros

This is a great product with fast response times and amazing functionality. One click and you are right where you need to be.

Cons

Sometimes it's very slow and customer service isn't very helpful. They have slow response times and sometimes even tell us they are unable to help.

Advice to Others

Be open to learning everything you can about the product. Take tutorials, lessons and tips on anything and everything so you are able to emerge yourself in the product.

Source: Capterra
 

Ruth from Vision Home Health

February 2017

February 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Kinnser software is easy to use. They offer several features that make it helpful for both field staff and office staff.

Source: Capterra
 

T from AAHHC

April 2016

April 2016

Ease of use, slow product, communication is lacking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The program is very easy to use and their concept is great. I was initially impressed by all the features they provide and I will say that using ADLware has helped streamline several process flows for my office. ADL helps centralize data, helps keep track of clients, important dates, things that can easily be forgotten. Their reporting tool is probably the best that I have seen to this point.

Despite all this there are some issues that hinder its growth and popularity at my company. For one. It. Is. Slow. When the staff consistently complain about the wait time from screen to screen its an issue. Waiting 5 - 10 secs for a screen to load might not seem like much but if you're switching from 4 - 5 screens per client and need to work on X number of clients the wait time can add up fairly quickly and become very annoying. I have brought this up many times with their support staff but there has been no significant changes since we signed on with them. Although they do say they are "fixing" the issue.

Bug fixing issue is also a big mark against them. If it weren't for the nice staff on the help line I would give them a zero for customer service. There is no set time or communication as to when bug issues will be fixed and and there is no way to see the status of your issue. Once an issue becomes internalized they close your issue. No resolution/fixed/in queue. Nothing. We have several bug issues that are still "being worked on" from when we signed on. That's nine months! Can you imagine if Apple or Windows had a bug issue that was nine month old with no resolution in sight? There would be riots. In the case that issues do get fixed you will never be notified unless you contact the help line to check on the issue.

New features are rolled out every month. However, its hard to get excited about these new features when you know there are several bugs/issues that are still being ignored. I also feel there is no communication between their help line/trainers and their development team. There have been cases where we called in to ask about new features and how they work and the help line/trainer did not know what we are talking about or how to help us.

Overall the product is ok. Would i recommend this to others? probably not.

Note: If you are looking for custom features to fit your specific needs you may consider looking elsewhere as they do not do software customization.

Source: Capterra
 

K from CHPC

January 2016

January 2016

Overall

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: I like the software overall scheduling, plan of care, etc
Cons: Billing has been a issue for me since I got the software I asked that my payments be drafted on the 15th of each month and it does for a few months then it is being drafted on the first of the month. Also, I don't if it because we are in a rural area the gps doesn't work accurately and their have been issues with the telephony system . So I am deciding to cancel my subscription and look at another software provider.

Source: Capterra
 

Alicia from Orlando Senior Health Network

October 2015

October 2015

Buyer Beware

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The financial applications do not work. Balances are created twice (or more) causing huge overstatements in revenue and AR. This occurred in our agency in 2012 and we were assured it was fixed. Many people in our company lost their jobs because of the huge financial impact of these overstatements. After using a manual spreadsheet for 2 years, we transitioned back to using their financial reporting and it is occurring again. The VPs of the company know about the problems and do not alert their clients. They are unable to give timeframes on fixing the problems and seem unconcerned.

Source: Capterra
 

Dana from Family Staffing Solutions, Inc.

September 2015

September 2015

Very happy we made the switch to Kinnser ADL

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have had a very good experience with Kinnser ADL. They have built out reports and products that we specifically needed that no other software could offer. As with any product, there are always some changes I would make, but they have worked hard to try to make it very easy to use. I would definitely recommend this product to someone in the personal care staffing industry.

Source: Capterra
 

Tammy from Lend-A-Hand Senior Services

September 2015

September 2015

Overall works well

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have had a difficult time with the reports making sense. The billing summary does not match the hours scheduled. I don't feel confident with reports. The scheduling works well. As a business owner keep a pulse on your agency can only be accomplished by accurate reports!

Source: Capterra
 

Dipesh from Professional Therapy Solutions

April 2015

April 2015

Great product which is comprehensive, compliant, and cost effective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is one of the only product which is complete in providing the continuum of Therapy and Agency integration, which helps bring the staffing and the Agency integrated.

Source: Capterra
 

LB from N/A

March 2015

March 2015

Client/Customer Point of View

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Nice for families to be able to see schedules and tasks associated with their loved one's care, but what would really help is notes from caretaker visitations (to show the detail; the nuances) plus ongoing communication and documentation (such as reports from Dr visits; lab results, photos, etc.).

If you want this platform to appeal to end-customers who have family that live in other places, I urge you to take the communication flow between the caregiver and the family to the next level, i.e. give the caregiving organization more detailed communication capabilities so that everyone is in the loop on day-to-day care...realtime. This would save both the caretaker and family time/money.

Source: Capterra
 

Rick from AttentiveCare

May 2012

May 2012

Best HomeCare Software - ADLware Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

They have really been amazing to work with and a the system has really brought together the organization. Never been excited about software, but ADLware has changed me. Really love it and so does my sales team.

Pros

This software has changed our business sand united all of my teams. We had 5 systems and now are down to ADLware and our accounting system. So simple and now finally customers, sales, marketing, care managers and office staff are all in one system.

Cons

No real cons. I would like the iPhone App to work when my phone has no network connection.

Source: Capterra