Kinnser Agency Manager Software


 

Kinnser Agency Manager is a solution that provides automatic Medicare eligibility checks, secure claims submission and real-time dashboards. It also offers instant Medi-span drug database screening, fast scheduling, OASIS checks and more.

K-mail, Kinnser's internal messaging system, attaches messages about care directly to the patient’s chart.

The solution is fully HIPAA compliant and meets CHAP, ACHC, JCAHO and state survey requirements. Agency Manager also includes the functionality and forms for all disciplines (OASIS-C, SN, PT, OT, ST, MSW, HHA). Kinnser has a 34 percent median census growth rate per year.

With a growing client base, Kinnser is known for their 99.99 percent uptime (monitored by a trusted third party monitoring service, AlertSite). They offer solutions for home health, hospice, therapy, and private duty.

 

Kinnser Agency Manager - Real-time monitoring
 
  • Kinnser Agency Manager - Real-time monitoring
    Real-time monitoring
  • Kinnser Agency Manager - HotBox pending tasks
    HotBox pending tasks
  • Kinnser Agency Manager - Automatic Medicare eligibility checks
    Automatic Medicare eligibility checks
  • Kinnser Agency Manager - Episode Manager
    Episode Manager
  • Kinnser Agency Manager - Billing screen
    Billing screen
  • Kinnser Agency Manager - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

22 Reviews of Kinnser Agency Manager

Showing 1-20 of 22

 

from Thriver KC Services
Specialty: Private Duty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

ADLware Lots of Potential, but...

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Likes Best

Our agency is not a cookie cutter model, after extensive research I found Software Advice and told them about the most haves, the would like to haves, and the structure of our agengy. They narrowed our search and we decided to go with ADLware by Kinnser. They were very helpful in offering training and onboarding. That was their best strength.

Likes Least

As I stated, we are a different model than most and wanted to find a software program that was heavy is customization for agencies. We were sold on that. And unfortunately, that was the biggest let down with this software.

Recommendations

Be very clear and upfront with your needs. Make sure that you discuss them with the training department, NOT the sales department as I had. The answers of the capabilities of the software is very different between the sales dept and those who have a much deeper working knowledge of the limitations of the software.

 
 

from Independent Home Care of Maryland, LLC
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Great Product but hard to Navigate

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Likes Best

It offered a lot of features to help you work more efficiently. This product offered telephony, wide option of reporting, and scheduling.

Likes Least

It was a tad complicated to navigate. They really could simplify this program a bit more. When we were test driving the system at my previous job we were all very anxious to switch over due to the complexity of the product.

Recommendations

Always make sure the product that you are interested in offers a wide variety of options and helpful tools.

 
 

from Gentle Care, Inc
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Kinnser Review

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Functionality

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Likes Best

The assessments and notes are very easy to complete. I like the calendar and the scheduling reports.

Likes Least

The managed care reports related to billing and payments.

Recommendations

I feel that Kinnser is best for an agency with 100% Medicare census.

 
 

from Grace Family Home Care
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Moving to another software after only 7 mos.

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N/A

Likes Best

Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Likes Least

Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

Recommendations

Do your home work and make sure it really does what they say it will.

 
 

from Atlantic Home Health Care, LLC
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Awesome, easy, user friendly EMR

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Likes Best

The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win.

Likes Least

I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted.

Recommendations

When doing a demo take the time to manipulate the software instead of just allowing the rep or a program show you the capabilities.
Take some time prior to your demo to document all the areas that you use your current software. When your demo comes ask about how it works in the new system.
Have other people from different areas in the company relative to the program demo with you so you have a team approach to the best answer.

 
 

from Salus Home Health
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Frustrating and out dated

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N/A

Likes Best

ease of use by clinicians
visit notes: populating information from note to note

Likes Least

Lack of response to issues,
Out dated templates, not having current mandatory information from CMS on templates

Recommendations

Need to listen to customers regarding requests and research as to why the request. If it's a CMS requirement then it should be included across the board for all. I am a rehab manager and my therapists have to remember to enter temperature or remember to document on quality of pain which are CMS requirements but KINNSER does not prompt. The software really needs to prompt clinicians otherwise even the best of them forget. ie If there is a med change in the home then the software should prompt clinician to update the med profile and write an order. KINNSER Speech therapy notes were totally out of compliance and did not give adequate area for clinician to add all the information required, we asked for years to change/update ST templates and only recently they did. But it's too late because my company has decided to go with Kantime. I don't know anything about Kantime.

 
 

from Joyful Hearts Home Care
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Home Care Review

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Likes Best

Vendor was very helpful. However I feel that a representative should come out and do a one course on the software. We have a sister facility and was told we could use this software at that location for billing as well. The invoice total is not matching up correctly with client hours. This one of the reason we chose to go with Kinser instead of Clear care.

Likes Least

Would really like some one on one training for our Home Care because we have 2 locations.

Recommendations

It is easy to learn and very helpful with staff and client scheduling.

 
 

from A Caring Touch for Seniors Home Care
Specialty: Private Duty
Number of employees: 16 to 20 employees Employees number: 16 to 20 employees

Used ADLware for my home care agency

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Likes Best

ADLware was my first option for software when I first started the agency in Dec 2014 not knowing any better I went with them because I believed they could meet all the needs of my agency.

Likes Least

*System has bugs and crashes which I'm sure others do as well
*Billing- I've been trying to split a invoice between the VA and Client for a month now and still have yet get tech support to allow me to let the VA pay for so many hours at a certain rate and the client at another rate and pay their portion (this is one of the main reasons I'm switching)
*Don't allow families to pay invoice in software so families have to call office to pay over the phone
*Alerts could be better some times I'm alerted by text sometimes I'm not

Recommendations

Be sure to watch a demo and have all your questions written down and have them show you not tell you they can do this or that. This is my last week with Kinnser ADLWARE I'm going where I should of went almost 2 years ago and that's ClearCare

 
 

from Asian American Home Health Care, Inc.
Specialty: Private Duty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Kinnser ALDware

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Functionality

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Value for Money

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Likes Best

Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything.

Likes Least

1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse.
2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now.
3) They are more concerned about rolling out new features and will not fix the old.
4) Many of the new features pertain to accounting.

Recommendations

1) Look elsewhere if you can.
2) Don't listen to them when they say they support/do X, Y, and Z. Ask them to show it instead. We fell for this and when we found out features they say they provided weren't there we were out of luck.
3) Again look elsewhere. ClearCare, Homtrak, are similar products and work 10x better.

 
 

from IPH
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Kinnser review

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Likes Best

Easy to learn, menu driven
They're in Texas and makes training easy for us.

Likes Least

Slow to implement changes
Tech support not veryhelpful

Recommendations

Look at all areas of the software, make sure it fit your agency

 
 

from Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Bad experience with Billing Manager 2.

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N/A

Likes Best

User friendly for Patient documentation. Easy to create POC.

Likes Least

Billing Manager 2 is a headache.
Poor customer support
Slow server.
Expensive.

Recommendations

We are using Kinnser since 2010. Customer support is getting worse each year. Still user friendly. Expensive.

 
 

from Angel's Advocate Home Care, LLC
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Brand New to the system- Non Medical Home Care Agency

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Likes Best

Very accurate and reports are great. Caregivers are getting it by the 3rd week.

Likes Least

The server is slow and 2 times system down. Also having to input everything in the beginning was very difficult and tedious with 200 clients.

Recommendations

Get the server to be faster and maybe more support individually upon initial start of the system. It was very tedious with too much information in a group. Maybe more individual time.

 
 

from Orlando Senior Health Network
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

BUYER BEWARE

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N/A

Likes Best

The clinical side is easy to use. It is web based.

Likes Least

The financial applications do not work. Balances are created twice (or more) causing huge overstatements in revenue and AR. This occurred in our agency in 2012 and we were assured it was fixed. Many people in our company lost their jobs because of the huge financial impact of these overstatements. After using a manual spreadsheet for 2 years, we transitioned back to using their financial reporting and it is occurring again. The VPs of the company know about the problems and do not alert their clients. They are unable to give timeframes on fixing the problems and seem unconcerned.

Recommendations

Do not use this if you need accurate financial and billing information.

  Response: Angie, Kinnser Software, Inc.

Date: November 2015

November 2015

 

Hi Alicia, We are sorry to hear that you've experienced difficulty with the financial applications within Kinnser Software. I understand that the leaders of our Product and Services Teams are working with your agency to resolve the issues you've encountered and I trust that they will be able to alleviate your concerns. If you have any questions in the meantime, please feel free to email me at angie.li@kinnser.com. We value your business and feedback, and as your software partner, we take your concerns seriously.

 
 

from A & P Quality Home Care Agency
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

New to Kinnser

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Likes Best

The ease of following the work flow helps with managing our clients and caregivers.

Likes Least

Can't say what the least is until more experience.

Recommendations

Too early for us to say, but I'm looking forward to learning the advantages of having Kinnser Software as my go to program.

 
 

from HRMC Home Care
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Finally a program that works!

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Likes Best

The software itself is very easy to use, very comprehensive, and makes our agency even better. I love the clinical side and the financial side too. Vendor is very easy to work with, good training and very good customer service.

Likes Least

Wish that our onsite training could have had more hands on instead of just watching.

Recommendations

Give Kinnser a try, they are great. We had been looking for a program for a couple of years, we were working with a really bad program that made our jobs very difficult, this makes it easy and makes our agency a better one.

 
 

from Bridges Home Care
Specialty: Home Health Care
Number of employees: Single employee Employees number: Single employee

Information on Kinnser ADLware

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Likes Best

When our company first started with Kinnser they gave very thorough trainings. Kinnser is very user-friendly and the staff is always just a phone call away. The GPS system that our caregivers use to clock in/out allows us to know that they have arrived on time.

Likes Least

If a caregiver's schedule changes, the delete bulk shifts is not an easy process. I feel a lot of time is wasted on changing a schedule. I also wish when a caregiver has requested off there was a way to immediately see on their schedule. In example, if they have requested off a Sunday to Saturday for vacation maybe those calendars days could be highlighted.

Recommendations

Kinnser is a system that works well for a small company like ours. At this time we currently only have 20 employees. If you have a large company, Kinnser might not be your best choice.

 
 

from Sunflower Home Health
Specialty: Home Health Care
Number of employees: Single employee Employees number: Single employee

Kinnser Review

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Likes Best

From the clinical point of view, it is a very good system. Of course, there is always room for improvement, but overall, it is better than the competitors on the clinical side in my opinion. The ownership and management are accessible and typically responsive to hear my concerns.

Likes Least

The time it takes by office support personnel to manage the scanning process of documents into the system.

Recommendations

Understand not only the clinical side of the software, but also the back office functionality of the system. Also, the inability to work offline while in the field is still a major issue for the clinical staff. If Kinnser were to fix the scanning problem as I suggested last year, I would be the biggest producer in their entire sales department.

 
 

from Orion Health Services
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

We have been on Kinnser for a year, and I could not be happier

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Likes Best

The system is user-friendly and easy to utilize for all aspects of our business.

Likes Least

It needs to have a category for PRN visits where it states SN/PRN visit.

Recommendations

Use a company that is user-friendly and easy to understand.

 
 

from Westland Home Care

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Kinnser Software is easy to use! My staff and clinicians love the workflow. Since using Kinnser, our agency has seen a decrease in overhead expenses. When Medicare every year is decreasing reimbursement rates, Kinnser really helps us stay afloat. Kinnser's customer services is awesome. No waiting and I get a support specialist in minutes to help me out. They also hold educational and training events in my area several times a year. I love Kinnser Software.

 

from Guardian Home Health Care Inc.

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I have been using Kinnser for two years and I can't imagine a system that is easier to use or a company that is as responsive to their clients as Kinnser. This is my first experience with an Electronic Medical Record system... or any medical record system because I don't have a health care background. If I can learn this system as quickly as I did, any one can! I cannot say enough good things about Kinnser's staff. From the CEO and down the line each and every person is kind, friendly, skilled and responsive. Every call or email question, inquiry, or suggestion is acknowledged and responded to within at least 24 hours. I would highly recommend this product and this company to everyone.

 
 
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