Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s Property Management System was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access is needed.
Frontdesk Anywhere offers hoteliers a complete PMS solution to run key aspects of their business, including reservation management, guest communication, standard and customizable reports, revenue and reputation management, point-of-sale and credit card processing.
Frontdesk Anywhere’s PMS features a pooled inventory model for maximizing online sales with two-way connectivity to OTAs, GDS, Facebook, TripAdvisor, and Internet booking engines.
The software comes with a commission-free Internet booking engine, and bookings across channels are automatically delivered into the system with all channels kept up-to-date.
Frontdesk Anywhere is integrated with leading industry partners, including revenue management, POS, eConcierge and eReputation providers, and has over 95 payment gateways worldwide.
Amanda from Phoenix Hotels & Resorts
Specialty: Hotel / Resort
Employees number: 11-50 employees
This system served our 28 room property great. It as lots of added features such as yeild management that are hard to come by in other systems. The interface is easy to use and easy to train staff in. All modifications can be done in the admin panel.
Ease of use
Multi-property use could be better
Shradha from KBS Management Corp
Specialty: Independent Hotel
Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.
There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to their best ability, but they cannot keep up with demand. It's not their fault, but a fault of company planning.
Beyond this, I have had many glitches with the system itself. Failed credit card transactions for no reason and then I went to our back up manual credit card machine and it went through (both dependent on same ethernet connection). The major issue I have with this program is faulty reporting and functionality. Nothing comes across as you want it to. The housekeeping report, in print mode, has a horrible inefficient layout that takes up the whole page and more. Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. I have had several bugs even after the update. Most recently, bookings were coming from channel management either in duplicates or not in exact quantity. We had to relocate a guest Memorial Day Weekend because they were supposed to have 5 bookings but came across as 3. Housekeeping status was showing a room that had been checked in as "clean". Many glitches that still continue, very disappointed.
I believe this company has a true lack of real hotel industry advisors. It is more of an IT company that attempted to go into hospitality and are not hitting the mark. They are very much in the "start up" "tweaking" phase and using their current customer base as guinea pigs in hopes to finally get to the product they wanted. But if you are like me, you need a product that works now, not in trial mode. Unfortunately I would recommend another company and save your time, even if you are a small 10 room Inn, keep looking elsewhere.
Functionality is very poor, the product needs to be more robust in its features and synchronization with standard hotel industry operations.
Andrea from Americourt Hotel
The only positive thing I can say about this product is that I like the layout and it is easier to train front desk clerks the basics of checking guests in and out as compared to other PMS I have used in the past.
Poor customer service, no sense of urgency to critical issues that disrupt everyday practices, lacks in basic functionality, too many glitches
Do not invest in this PMS, you will regret it, they offer a lot and make the product sound great and user friendly, but do not deliver promised upgrades in a timely manner. Tech support is not 24/7 often when I call with issues I get a voicemail asking to leave a message because no one is available to take my call.
Daniel from The Hotel House
Specialty: Vacation Rental
My favorite feature is the calendar system. I like that I'm able to glance at the calendar and know exactly how many units are left to sell and if we're sold out. This is important as I frequently manage my business outside of my office. I also LOVE the reports. There's over 20 different reports, way more than you probably even need. Definitely a thorough system.
I like everything this program has to offer. Perhaps a mobile app would be nice.
I definitely recommend that anyone trying this software really look at the reports features.
Nicole from The Hotel House
Specialty: Vacation Rental
The product was very user friendly and had every aspect we needed to enhance our vacation rental company. The calendar was so useful and it had every report we needed.
I loved every aspect of the software. The team and product are wonderful.
The team at Front Desk has all the necessary tools to ensure easy transitions into this software. They are capable of giving you a easy user friendly guide and overall software so that companies can truly enhance their hotel businesses. I truly recommend this software!
Jenna from Hotel Covell
Specialty: Bed & Breakfast
Customer Support (friendly and helpful) and product functionality (simple to navigate through the program).
There seems to be some holes in some of the reports. It would also be nice if FDA were able to capture payment information.
If you are in doubt of signing up for FDA, just sign up! It is a great product for smaller businesses. Fantastic customer service, tech support and functionality.
Bruce from The Summit Resort Hotel
Specialty: Independent Hotel
I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.
I have not found anything yet not to like. So far everything is good.
Play with the demo for awhile and you will see how easy it is to use. That is all it takes.
Moti from Laterraceplaza.com
Got very nice and they call me back very quickly and I like that
Quick response and very helpful. They know what they are doing very well.
Yes, I will recommend highly to a lot of people business owners.
Maria from Deerfield Inn, NC
The best part is the online booking/reservations that provide flawless organization of occupancy, checkouts, holds, etc. Though we are a small establishment, we never feel small regarding FDA customer service; from the beginning (over 2 years ago) our representative(s) have been supportive. As of late, we have had numerous necessary changes to our website which have been handled in a timely manner. It is nice to be able to edit the rate if necessary and have the ability to print out a "real" receipt which is needed by our many business travelers.
Would like to have one hour of face to face to ask questions about all the wonderful things this software can do!
Ask for a demonstration and look at the YouTube videos they provide which are so helpful for creating various website/ social media links.
Mark from Santa Clara Siem Reap
Specialty: Independent Hotel
Setting up the hotel involved working with numerous systems that needed to integrate. What was not intuitive to use in Front Desk was quickly answered in depth by support. The overall "package experience" of implementing this system was a breeze.
All good. There are no negatives to date. It's operating reliably and doing what it says on the box.
Make sure you have a play with not only the system, but investigate what the backup service and support is, because at some stage you are going to need somebody to help guide you. It's the overall value proposition of product, service and support which for us determined which products we went with. FrontDesk anywhere has been a very good value proposition for us.
Suzette from Kesu, Inc. dba Summer's Inn Ludington
This software has been very user-friendly. What makes it so, is the every ready assistance we get from the staff. There is always someone to talk us through facets as we work into detail application for our business. We have also used some of the YouTube videos posted for this product. As a seasonal business with many fluctuating rates, this is the first vendor we found that has the capacity to accept our rating structure and seasonal restrictions. We also find them affordable. Our assigned rep is always there for us when we find ourselves not quite understanding some facet of the programming. We are closed in the winter months and this is the first time we've been able to use this program to see how our season turned out. It's amazing to be able to "see" where/how our occupancy and vacancy turned out during our open season. This is helping us determine more easily/factually how to proceed with our rating for the coming season.
My contact person is on the west coast. That means that I start work at 8am EST and can't reach my rep until 4 hours into my work day. I can always reach someone, but it's pretty comforting to always deal with the same person. Ok, I'm spoiled. I like the product very much but wish they would explain at the onset that I will learn the intricacies as I move into my understanding of the program - that all facets of the programming in the administrative end aren't apparent and instruction will be ongoing. I'm moving into my second year of using the program and am still learning. There are many areas of the program's capabilities that I haven't even begun to have time to look at. As a small property, we don't have dedicated personnel handling the administration end of hospitality.
If one hasn't dealt with online reservation programs, it's very detailed. There is new lingo to learn and many steps to absorb. Be patient with yourself and with your vendor. Be open to using the grace period/trial time to the fullest.
Peiman from Campbell Latimer Circle
It's very user-friendly, and I learned how to work with the system in about 45 minutes (with a live demo). It does everything that our property needs including online booking and revenue management.
Well I like the product itself, but like any other software, they might have some issues during a year of working with their system. But the good thing is that they have at least one engineer working on these issues, and our issue lasted about a day or so. After that, it was resolved for ever.
If you are looking for a software that has all the features with low costs, you should consider Frontdesk Anywhere for sure. And to be honest, they are very nice to us on the phone and have done everything we have asked them so far.
Melissa from Hospitality Suites
I love how easy it is to use after some training with my rep!
I cannot set a reservation cut off time for on-line reservations.
I have no recommendations to offer for others evaluating.
Laura from Vista Motel
The software is easy to learn, and the layout is great.
Support has been a little sketchy. There are some issues that I'm hoping will be resolved with the new rollout. I can't wait for that. After that is in place, I will have a better idea of how much I like the product.
Find out if the person helping you evaluate the software is the same person who will be helping you when you finally purchase it. I know it's not always the case, but you can be drawn in by a great sales person and let down by the the follow up service.
Kirsten from The Arnold House
Specialty: Independent Hotel
Good platform in theory for a small hotel or inn, but riddled with problems and customer service issues.
Absolute worst customer service. I have so many outstanding issues that never get resolved and that have a guest-facing impact. I constantly have to follow up to get any resolve. I have had urgent problems where the system was not functioning properly. In particular, there are still many many glitches with the group reservation functionality, and it takes days to get help. This is often too late for me if a potential guest is asking for something. While they claim to be rolling out improvements on this soon, the date constantly changes.
Ask to speak to current customers of the program for a better assessment.
Maryam from North Beach Village
Specialty: Hotel Chain
The best thing about Frontdesk Anywhere (FDA) is their willingness to accommodate. If there is something that is not currently built into FDA, they do their very best to either find a work around or they actually will build it for you! The words "no" or "impossible" are just not in their vocabulary.
They are in CA, and sometimes the time change makes it difficult (I'm on the East Coast).
This is perfect software if you only have one or two hotels. We run all 15 of our hotels as one resort, making it a little tough with FDA. For example, to do something as simple as adding a new user, I have to add to all 15 accounts. It would be great to be able to make changes once and have them populate across all accounts.
However, we understand that this is because originally FDA was not meant for multiple hotels. In the past year, they have done an amazing job of building out various items specifically for our needs.
No other reservation system would do this, which is why we love FDA.