Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access is needed.
Frontdesk Anywhere offers hoteliers a complete PMS solution to run key aspects of their business, including reservation management, guest communication, standard and customizable reports, revenue and reputation management, point-of-sale and credit card processing.
Frontdesk Anywhere’s PMS features a pooled inventory model for maximizing online sales with two-way connectivity to OTAs, GDS, Facebook, TripAdvisor, and Internet booking engines.
The software comes with a commission-free Internet booking engine, and bookings across channels are automatically delivered into the system with all channels kept up-to-date.
Frontdesk Anywhere is integrated with leading industry partners, including revenue management, POS, eConcierge and eReputation providers, and has over 95 payment gateways worldwide.
Daryl from UniBiz
Employees number: 2-10 employees
I would recommend this software for all business owners on the move and who would like to boost their business activities.
The cloud version makes it possible for me to manage my business on the go.
The interface has such a easy layout, everything is at your fingertips.
Strong reporting capabilities.
More API integrations Needed.
Integration with own bookkeeping software would make the system the best.
Yafei from International Health
Employees number: 2-10 employees
It's easy to use, friendly, functional, I'll recommend it to my friends.
Amanda from Phoenix Hotels & Resorts
Specialty: Hotel / Resort
Employees number: 11-50 employees
This system served our 28 room property great. It as lots of added features such as yeild management that are hard to come by in other systems. The interface is easy to use and easy to train staff in. All modifications can be done in the admin panel.
Ease of use
Multi-property use could be better
Shradha from KBS Management Corp
Specialty: Independent Hotel
Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.
There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to their best ability, but they cannot keep up with demand. It's not their fault, but a fault of company planning.
Beyond this, I have had many glitches with the system itself. Failed credit card transactions for no reason and then I went to our back up manual credit card machine and it went through (both dependent on same ethernet connection). The major issue I have with this program is faulty reporting and functionality. Nothing comes across as you want it to. The housekeeping report, in print mode, has a horrible inefficient layout that takes up the whole page and more. Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. I have had several bugs even after the update. Most recently, bookings were coming from channel management either in duplicates or not in exact quantity. We had to relocate a guest Memorial Day Weekend because they were supposed to have 5 bookings but came across as 3. Housekeeping status was showing a room that had been checked in as "clean". Many glitches that still continue, very disappointed.
I believe this company has a true lack of real hotel industry advisors. It is more of an IT company that attempted to go into hospitality and are not hitting the mark. They are very much in the "start up" "tweaking" phase and using their current customer base as guinea pigs in hopes to finally get to the product they wanted. But if you are like me, you need a product that works now, not in trial mode. Unfortunately I would recommend another company and save your time, even if you are a small 10 room Inn, keep looking elsewhere.
Functionality is very poor, the product needs to be more robust in its features and synchronization with standard hotel industry operations.
Andrea from Americourt Hotel
The only positive thing I can say about this product is that I like the layout and it is easier to train front desk clerks the basics of checking guests in and out as compared to other PMS I have used in the past.
Poor customer service, no sense of urgency to critical issues that disrupt everyday practices, lacks in basic functionality, too many glitches
Do not invest in this PMS, you will regret it, they offer a lot and make the product sound great and user friendly, but do not deliver promised upgrades in a timely manner. Tech support is not 24/7 often when I call with issues I get a voicemail asking to leave a message because no one is available to take my call.
Daniel from The Hotel House
Specialty: Vacation Rental
My favorite feature is the calendar system. I like that I'm able to glance at the calendar and know exactly how many units are left to sell and if we're sold out. This is important as I frequently manage my business outside of my office. I also LOVE the reports. There's over 20 different reports, way more than you probably even need. Definitely a thorough system.
I like everything this program has to offer. Perhaps a mobile app would be nice.
I definitely recommend that anyone trying this software really look at the reports features.
Nicole from The Hotel House
Specialty: Vacation Rental
The product was very user friendly and had every aspect we needed to enhance our vacation rental company. The calendar was so useful and it had every report we needed.
I loved every aspect of the software. The team and product are wonderful.
The team at Front Desk has all the necessary tools to ensure easy transitions into this software. They are capable of giving you a easy user friendly guide and overall software so that companies can truly enhance their hotel businesses. I truly recommend this software!
Jenna from Hotel Covell
Specialty: Bed & Breakfast
Customer Support (friendly and helpful) and product functionality (simple to navigate through the program).
There seems to be some holes in some of the reports. It would also be nice if FDA were able to capture payment information.
If you are in doubt of signing up for FDA, just sign up! It is a great product for smaller businesses. Fantastic customer service, tech support and functionality.
Bruce from The Summit Resort Hotel
Specialty: Independent Hotel
I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.
I have not found anything yet not to like. So far everything is good.
Play with the demo for awhile and you will see how easy it is to use. That is all it takes.
Moti from Laterraceplaza.com
Got very nice and they call me back very quickly and I like that
Quick response and very helpful. They know what they are doing very well.
Yes, I will recommend highly to a lot of people business owners.
Maria from Deerfield Inn, NC
The best part is the online booking/reservations that provide flawless organization of occupancy, checkouts, holds, etc. Though we are a small establishment, we never feel small regarding FDA customer service; from the beginning (over 2 years ago) our representative(s) have been supportive. As of late, we have had numerous necessary changes to our website which have been handled in a timely manner. It is nice to be able to edit the rate if necessary and have the ability to print out a "real" receipt which is needed by our many business travelers.
Would like to have one hour of face to face to ask questions about all the wonderful things this software can do!
Ask for a demonstration and look at the YouTube videos they provide which are so helpful for creating various website/ social media links.
Peiman from Campbell Latimer Circle
It's very user-friendly, and I learned how to work with the system in about 45 minutes (with a live demo). It does everything that our property needs including online booking and revenue management.
Well I like the product itself, but like any other software, they might have some issues during a year of working with their system. But the good thing is that they have at least one engineer working on these issues, and our issue lasted about a day or so. After that, it was resolved for ever.
If you are looking for a software that has all the features with low costs, you should consider Frontdesk Anywhere for sure. And to be honest, they are very nice to us on the phone and have done everything we have asked them so far.
Melissa from Hospitality Suites
I love how easy it is to use after some training with my rep!
I cannot set a reservation cut off time for on-line reservations.
I have no recommendations to offer for others evaluating.
Laura from Vista Motel
The software is easy to learn, and the layout is great.
Support has been a little sketchy. There are some issues that I'm hoping will be resolved with the new rollout. I can't wait for that. After that is in place, I will have a better idea of how much I like the product.
Find out if the person helping you evaluate the software is the same person who will be helping you when you finally purchase it. I know it's not always the case, but you can be drawn in by a great sales person and let down by the the follow up service.
Kirsten from The Arnold House
Specialty: Independent Hotel
Good platform in theory for a small hotel or inn, but riddled with problems and customer service issues.
Absolute worst customer service. I have so many outstanding issues that never get resolved and that have a guest-facing impact. I constantly have to follow up to get any resolve. I have had urgent problems where the system was not functioning properly. In particular, there are still many many glitches with the group reservation functionality, and it takes days to get help. This is often too late for me if a potential guest is asking for something. While they claim to be rolling out improvements on this soon, the date constantly changes.
Ask to speak to current customers of the program for a better assessment.
Maryam from North Beach Village
Specialty: Hotel Chain
The best thing about Frontdesk Anywhere (FDA) is their willingness to accommodate. If there is something that is not currently built into FDA, they do their very best to either find a work around or they actually will build it for you! The words "no" or "impossible" are just not in their vocabulary.
They are in CA, and sometimes the time change makes it difficult (I'm on the East Coast).
This is perfect software if you only have one or two hotels. We run all 15 of our hotels as one resort, making it a little tough with FDA. For example, to do something as simple as adding a new user, I have to add to all 15 accounts. It would be great to be able to make changes once and have them populate across all accounts.
However, we understand that this is because originally FDA was not meant for multiple hotels. In the past year, they have done an amazing job of building out various items specifically for our needs.
No other reservation system would do this, which is why we love FDA.
Natthapon from Lanna Dusita
Employees number: 11-50 employees
Easy to use with modern look. It is also great that it can be used anywhere on any devices with internet browsers.
The payment method is too complicated. I wish it is easier and less time consuming to make a payment.
Cody from Harbor House Inn
The software is very easy to use for a front desk agent which makes it tolerable. The check in/out format has saved us a ton of time and has almost over simplified things (in a good way). New reservations are a breeze and it's helpful to have the audit trail to see a timestamp of when changes are made.
I looked into many PMS options before going with these guys and the ease of use is what really sold me on it. Aside from some gripes below, I'd still say that they are a decent choice for anyone that is tech savvy. I wouldn't want to onboard with them without basic computer proficiency.
Their only option for a channel manager is SiteMinder (it's in the Pro's column). Siteminder is awesome.
For a new hospitality PMS startup, the support leaves much to be desired. Most of the other reviews are very accurate in saying that there are mountains of empty promises on when fixes and new futures will happen. Following up on an issue doesn't appear to be a priority for them.
The "analytics" module consists of a horrible mess of 25 different poorly formatted reports. I recommend that they fix that first instead of developing new features.
FDA also misses basic functionality like displaying the last 4 digits of a card number on the invoice. Chargebacks are painful when we don't actually have the ability to display what card was actually charged. And if the payment is split on multiple cards, it only displays it as one charge on the bill unless the whole transaction is split on separate invoices.
I hope they can work on the support end of things because the software has amazing potential but it's definitely not for everyone at this point.
Nicki from Mission Park Inn
Employees number: 11-50 employees
I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.
User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.
Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!
It has great potential! If a few of these glitches could be fixed it would be amazing! Sounds like if you are a new customer you would be getting a great version of the product...I want that as an existing customer.
Hal from Sea View Inn at the Beach
Employees number: 11-50 employees
Promises,Promises,Promises that is all we receive. It is always going to be fixed by a certain date--
that date comes and goes and nothing gets done. They talk a good game but nothing gets accomplished.
Cloud based Pleasant Customer Service ---but unable to help.
Unable to locate guest reservations by email or phone#.Cannot send out Thank You letters with
hotel photo.Unable to drop & drag a reservation from 1 room to another if guest decides to stay longer and that room is requested. Chip processing is a problem on CC too. Very Frustrating
Get some people who can help you do the basic software improvements you NEED
Cheryl from Pulte group
Johnny Childress has been great to work with. He is very responsive with any help that we have needed.
Brian from Ninepipes
This program gets the job done, but not with ease. Reservation creation, check in, check out processes require several unnecessary clicks which takes so much time. The group reservation process is awful, so bad that is not worth using. Customer support is friendly, but is never able to resolve problems. They seem almost overwhelmed or annoyed, like they've heard the complaints several times before, but don't have a solution. From the start, they have made countless empty promises. I've been waiting for a new program release since last April. Continually receive a reason why it's only a week away. Magically the new release will address or fix whatever issue I'm calling or emailing about. I'm not happy with the product and would not recommend this company until they can polish up their act.
christian from Shinta Mani Club and Resort
whilst technology is largely miles above my head ! This technology seems to be easy to use and gives tremendous opportunities to go along in an ever changing world
Its simply a fantastic tool !
Akira from Mantra Samui Resort
I personally met with awesome crew behind the company. They are creative, smart and fun loving people who are pleasure to work with.
Just like any software, the product can be updated with patches, fixes and it will continuously improve. But it¿s more difficult to change the people and culture. Good people at FDA can be trusted and I know they will come through if we ever have any problems. And that confidence in a company is not something easy to find.
FDA system is a turn key operations with minimal investment to start. The key selling point is that whole system is on the cloud. This means you can manage the hotel from anywhere, even from your cellphone. (Which is what I use most of the time.) Their reporting system is great with many options to dissect the data.
Overall I highly recommend it!
Patrick from Adelaide Hostel
Great overall , has some quirks running a bit slow .We are looking forward to the new updated version !
Graeme from Adelaide Hostel/Dakota Hotel/Fitzgerald Hotel
Pros: nice work flow, intuitive, performs most functions well.
Cons: Very slow to load groups and long term bookings. Slow to show available rooms when switching reservations around. Glitches in Booking Engine when loading multiple seasons.
Damien from Private
Overall, we've been very pleased with the ease of use, training, analytical power, and customer support of Frontdesk Anywhere. From implementation to on-going service needs, we have received excellent support. The system is intuitive, our staff was easily trained, and we are able to derive a wealth of statistical information to help us manage our revenue. For a 15-room inn on a beach, we needed cloud software that was sophisticated, but also manageable and reliable. After researching and interviewing over 10 comparable platforms, we ultimately chose Frontdesk Anywhere and are pleased with the results.
Meg from Snakedance Condominiums
Max Braz is the best at customer service. He has walked us through patiently and has remained with us throughout the year. Max always returns calls and is available to discuss our needs. I really like this system.
Janine from Pulte Group
PROS: ease of viewing the current schedule on tape chart, color coding gives a quick view of what is scheduled, on hold, blocked etc., housekeeping process is very easy and color coded to give easy view of what is dirty clean etc., auto email of confirmations and cancellations is a plus- time saver that was easily designed for our community complete with driving directions, can put a hold on dates for a guest if waiting for more information and change to a reservation when complete, blocking feature is nice when needed, support is great.
CONS: need to be able to VIEW the entire reservation screen when making a reservation - have to drag to open it EACH TIME to see the bottom selections: hold, block, reserve etc.; need cell for sales associate name - am using "Loyalty" cell in the mean time- would be nice to be able to alter that cell title; would be helpful to have a few cells that we could name as needed that would SHOW on the guest receipt to accommodate many different users, would like a rolling calendar on the left side instead of each individual month
Sheila from Inn on the Beach
some things could use more flexibility, like headings for reservation confirmations to be customized, for example. Reports for tax purposes have been an issue but this is being or has been resolved, I believe. Direct connects to OTAs has worked seamlessly, integration with payment gateway is easy and consistently performing well. Setting up rates, seasons, close-out dates took some work until I became more familiar with the product. Looking forward to seeing what comes next!
michelle from Muy-Ono
Our resort recently switched over to FD and we are very satisfied with the product. Very easy to use. If I do have a question on something, the customer service is always helpful. Johnny is our account rep and he is very patient, knowledgeable, and always available ! He deserves a promotion with dealing with all our questions. Highly suggest and would recommend to all.
Dan from HMI Management LLC
Max is very helpful.
Support staff very helpful when issues arise
Amy from Ocean Shores Motel
I manage a 40-room motel that we started from the ground up. I love Front Desk Anywhere- it's easy to navigate and has everything in it that I need to keep the property running smoothly every day. My only complaint is when I have a question and I click on the link to reach the customer service help desk, it takes me to the home page advertising the software with places to sign up for a free trial, but nowhere to sign in as a current subscriber. But we have a great IT consultant so I just whine at him until he fixes whatever is wrong. :) Other than that, I would recommend Front Desk Anywhere to anyone in the hospitality industry.
Justin from CSOB
First-Class customer service and support. Efficient setup and activation. Intuitive Graphical User Interface. Responsive and professional team.
Great tools for Front Desk, Customer Service, Bookkeeping.
Sydney from Lopez Island Resort and Marina
This whole system is easy to use and easy to train our new employees. The customers are finding it super easy to use when they go on line to make their own reservation. If I do have a question, I can call the customer service line and get immediate help and they are always nice and helpful.
Nicki from Mission Park Inn
Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. Like that it is web based and information can never be lost. Simple to train staff of basic functions of the system. Lots of great reporting for future projections and marketing.
Con's - Reporting for month end reconciliation purposes needs improving. We had been reconciling to the Trial Balances Report but there is definitely a glitch somewhere. We are not sure why our balances outstanding totals for previous months, that had already past, would change. It should not be changing historical data. This is the main reason for the 3 star rating. T
Do not like that you cannot see your check outs from the reservation screen. I know you can select "check outs" from the list on the left and get all of your check out for the day but I think it would make more sense to put a line through the middle of each day so you have a clear visual of which units are leaving and arriving rather than having to flip flop between the check out/in lists.
It would be nice if you could drag reservations to different units instead of having to go into the folio and transferring that way. Sometimes I can see that there is availability in another unit and it still won't let me transfer guest. I double check dates, refresh screen and still cannot make that unit available although I can clearly see it is.
Last time I checked the "work order" option was not functioning properly. I could create them but could never delete them as finished. Same with the housekeeping options.
Your system should also be able to integrate with the telephone system. We have an NEC and I cannot link my cash calling account software to it. So I have to have a separate program on my hard drive that I have to refer and add the telephone calls to the invoices separately.
If all of the functions and reporting worked properly this system would be amazing but unless you can get the reporting rectified or someone can give me a straight answer as to why its changing historical data we will be forced to look at another reservation program...which I don't want to do.