ResNexus Software


 

ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to midsize properties, such as bed and breakfasts, hotels, lodges, vacation rentals and RV or campground sites.

ResNexus provides a user-centric approach to online booking, guest management and revenue management. In order to match customer needs, ResNexus has three separate editions which varies in features and pricing, most come with free support.

Using ResNexus’ email automation module, businesses can schedule birthday/anniversary emails and newsletters to remain in contact with previous guests and encourage a repeat stay. ResNexus provides customer service by assigning a Red Carpet Professional, who manages system implementation from start to finish, remaining as a resource for all future concerns. ResNexus also offers a support portal, online chat service and even after hours support.

As a cloud-based system, ResNexus can be accessed from all devices with an Internet connection, including Android and iOS smartphones. Because the system is fully web-based, there are also no installation or upgrade costs.

 

ResNexus - Guest info
 
  • ResNexus - Guest info
    Guest info
  • ResNexus - Online booking
    Online booking
  • ResNexus - Dashboard
    Dashboard
Supported Operating System(s):
Web browser (OS agnostic)

121 Reviews of ResNexus

 

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Software Advice Reviews (58)
More Reviews (63)

Showing 1-20 of 58

Alison from Alaska Paddle Inn
Specialty: Vacation Rental
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Overall happy but not happy enough to stay with them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With ResNexus not taking the CVV security code, I have to contact every person for multiple properties to get it when they book online. This takes hours out of my schedule. Many other companies are lower in price and also have myallocator or a different channel manager built into their fees, with ResNexus it is additional. We have had more over the phone reservations this year because people can't differentiate which property is available or if it is booked. It would be nice for our potential guests to have the grid, because that is very easy to understand. Overall I have been happy but now that credit card processing companies are requiring the security codes, and ResNexus prices have gotten higher, I am switching companies.

Pros

I love the grid. The software is pretty easy to learn and navigate through. ResNexus has great customer service.

Cons

Customers don't understand the reservation calendar. ResNexus doesn't take the CVV codes. Expensive!

 
 

Ron from The Mason
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great service and great product!! Not sure how we managed business before!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it.!! Highly recommend to any B&B or in of any size.

Pros

Easy to use, secure, all in one product - -Can process retail sales, reservations, and manage housekeeping all in one simple and easy to use format

Cons

Wish there was an app for the system. You have to log in on line or from a mobile device to access the application.

 
 

Terry from Peace & Plenty Inn
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

ResNexus is an asset.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, very pleased with the ResNexus system. Would definitely recommend it!

Pros

The system is easy to use. It is very simple to teach it to new hires. Customer service is quick and professional.

Cons

The only con would be that it doesn't allow us to override a third party booking. If a booking.com reservation is a no show, the property should have access to cancel the entire stay.

 
 

Rhitt from banderas
Specialty: Motel
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Good with some bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Pros

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Cons

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
"accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

 
 

Karen from McKenzie Orchards Bed and Breakfast
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good functional product. Expensive product and we don't like their company management and policies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Experience: We have been customers of resnexus since we opened our inn in 2009. Overall, their booking system works well, except adding special event dates and pricing is still cumbersome and time-consuming, and the clone feature doesn't do what we need. My BIG complaint has they had a software glitch that caused a customer to "sneak in" and book a two-night stay for our most expensive room on the busiest weekend of the year when we have a 3-night minimum. We asked them to make good by compensating us for the lost revenue, and after 8 years of being their customer, all they could manage to refund us was less amount. So petty and cheap, it makes me furious! We also didn't appreciate their price increase last year. They're grasping for every penny.



Pros

Many features that match the way in which we do bookings (e.g. you can set individual prices for rooms, extra persons, retail items, special event dates etc.) Good customer interface, though possibly a little confusing for some (i.e. customer selects first date and number of nights vs. just blocking out the dates you want on a calendar.)

Cons

1. Cumbersome and time-consuming to set special rates for special dates, and minimum nights (e.g. if the special rate for a room and minimum nights are the same for a number of date ranges, you should be able to set them all at once and not have to do each one individually. They never got this deficiency fixed though I talked to them about it multiple times. Worst problem: they are a bunch of cheapskates, and their rates are expensive compared to other vendors of reservation software. See the main review above. They obviously don't value loyal customers. We'd switch to another company except that the functionality of resnexus still works the best for us.

  Response: David, Reservation Nexus

Date: April 2017

April 2017

 

We appreciate your comment and your business since 2009. ResNexus strives to provide the best product possible for a fair price. We understand that any loss of revenue is a frustrating experience for any business and apologize that you experienced that error. And though we strive to be error-free, the ResNexus online booking engine, like other marketing channels such as Booking.com and Expedia cannot guarantee to be error free 100% of the time. However, the ResNexus online booking engine is a powerful tool to bring in more commission free reservations. For example, your ResNexus booking engine brought in reservations for your business while you were sleeping. Just with those after hour online reservations (10PM to 8 AM) the ResNexus software produced over a 3X return on your investment in 2016. Impressively, that revenue excludes all of the other online reservations your business took during the day. Nor does it include any of the phone reservations you managed with ResNexus during 2016. ResNexus realizes that every business must weigh the risk versus the reward of marketing channel technology. Our mission is to elevate all of the businesses we work with by bringing them innovative tools to increase their reservations and revenue. We thank you for your business and for letting us be a part of your success.

 
 

Keith Galloway from The Galloway House Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Terrible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Resnexus system allows for a reservation to be made with a credit card even when it's declined!

Pros

Pretty much nothing.

Advice to Others

Stay away.

  Response: David, Reservation Nexus

Date: April 2017

April 2017

 

We appreciate your comment and your business. ResNexus strives to provide the best customer service possible. We would like to provide some clarification on the credit card declined reservation you have experienced. There are two different processes by which a guest's reservation can occur in ResNexus: 1. Directly through the ResNexus Online Booking Engine If a guest books directly through the ResNexus online booking engine our system performs a pre-verification process and declines the card if there are insufficient funds. The ResNexus online booking engine does not permit declined credit cards to finish the reservation. 2. Reservations passed on by a Marketing Channel or OTA Possible marketing channels you might use are Expedia, Booking.com, etc. When a reservation is made through a marketing channel or OTA, the channel collects all of the guest information, including the credit card information. However, depending on the marketing channel, the credit card pre-authorization may or may not occur. The marketing channel then pushes the guest information through the channel manager to ResNexus. For example, the scenario that you have commented on is much like an individual complaining about their cell phone manufacturer always dropping their calls when it is a complication of the carrier or service provider. The phone service provider (the marketing channel) collects the reservation information from the guest and then relays that information through the channel manager to ResNexus (the cell phone). ResNexus is the recipient of the information from those third party marketing channels. Again, we thank you for your business and encourage you to contact your marketing channel to see if pre-authorization is possible through them. We also recommend reviewing your emails from the marketing channel as they come in to see if the credit card has been declined.

 
 

Efimia from Hotel James
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Mine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pretty good. I use it every day and haven't run into any issues.

 
 

Denise from SMR
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is easy to use.

 
 

Pegi from Sunny Acres Bed & Breakfast
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Outstanding Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Resnexus for three years now and have found the tool to be very easy to use. When I had an issue with changing tax rates and my pricing for the new year I was able to chat and get a call back to work through a couple of things that didn't register. It was all user error but the support I have received from Resnexus has been outstanding!

Pros

Ease of use and customer support.

 
 

George from Fig and Olive Bed and Breakfast
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

It would be difficult to operate without

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has simplified my reservation process and the support staff has been very responsive and helpful.

 
 

Daphne from hodgepodgecottages
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Res Nexus is a life saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Reservations are so simple, I love the highlighted blue holiday column in the calendar.

Pros

Customers like making reservations.

Cons

Collections are my only down fall.

Advice to Others

If you have several cottages - this is a must

 
 

Ann from Chambers House Bed and Breakfast
Specialty: Affordable Housing
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was very intimidated to go to online booking -- I'm older, and don't understand computers! I've been in business for nearly 30 years. But the staff set everything up for me and explained it well enough that even this "old lady" could understand. Now I can't believe I ever did bookings without it. ResNexus has been a wonderful tool for my business and I'm so glad I went with them for my online bookings.

 
 

Cassye from Bear Lake Reserve
Specialty: Hotel / Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had a great experience with resnexus. Very user-friendly.

 
 

Marcia from The Hancock Inn
Specialty: Hotel / Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Devil in the details

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent customer support and service from our Red Carpet team.
Poor attention to the dumping ground of customer Feature Requests.

Pros

Cloud based, fast, easy to learn and use.

Cons

Promotional email templates written in HTML.

 
 

Sara from Horizon View Farms
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Resnexus organizes our business effectively! It is easy to use. A true value to our business.

 
 

Stephanie from The Thompson House
Specialty: Vacation Rentals
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Love ResNexus!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use ResNexus for our Bed & Breakfast online booking system and it works great.

 
 

Tom from Brinkman farmstead B & B
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

What a great asset

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is or first and only reservation software. We did a lot of research when starting our software and these guys helped us go from casual in owner to thriving business.

 
 

james from salty seas cottages
Specialty: Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

perfect customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We haven't found any better customer service from any or the businesses we deal with. Resnexus is in a league by themselves.

 
 

Alex from Talus Rock Retreat
Specialty: Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

The most important everyday tool for your rental or bed and breakfast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I always have support for my questions whenever I ask, with Resnexus. It is the only booking software I have used, but I have compared it extensively on all levels with other booking software. I have not only had a great experience overall with Resnexus but whoever, I ask about it always recommends it highly. It is the main tool that I use every single day for the bed and breakfast I run, and has allowed and helped us to grow seamlessly over the years.

Pros

The support that I get and the efficiency of the program, and the ability we have to connect to hundreds of big booking sites.

 
 

Clayton from Cabins at Red Rock
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

New to the industry, thankful for this tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having taken over an existing rental cabin operation, stepping right in and starting to use Resnexus was a pretty straightforward process with really helpful customer support and a human being to talk to when I've got questions. I keep finding new tools and features to customize our business which is always nice surprises.

 
 
 
Showing 1-20 of 63

Robert from Homestead Inn, New Milford, CT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Ease of Use and Customer support makes ResNexus a Winner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

highly productive staff as the software is easy to us and very intuitive.

Pros

The ability to intuitively understand what needs to happen next as you take reservations or address customer questions makes this a wonderful product. The ease in which you are able to customize reports, emails and gift cards is a further enhancement that should not be missed.

Cons

Being unable to view multiple screens at the same time when you are trying to research your productivity.

Source: Capterra
 

Marietta from Riviera Motel of Mackinaw

May 2017

May 2017

ResNexus is wonderful! Everything from fantastic support to the user friendly software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is hard to pick one thing we like most. This system has everything a lodging facility could possibly need to run their business . It is very easy to navigate around the system and the informational reports are very valuable and easy to obtain.

Source: Capterra
 

Janice from Lofts on the Square

April 2017

April 2017

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In retirement, my husband and I purchased a building and renovated it into a B&B. While we were apprehensive about using a reservation system, a friend recommended ResNexus. Thank you, Customer support representative, for taking us under your wing and teaching the fledglings to fly! We are looking forward to opening soon and having up-to-the-minute tools and reports at our fingertips.

Source: Capterra
 

Tim from Arizona Sunburst Inn

April 2017

April 2017

This system is a wonderful benefit for you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I must say that I'm new to the ResNexus realm, but already appreciate what if has to offer. I started my business 10 years ago doing reservations by hand with pencil/paper/calendar. A friend and I wrote a software system that worked great, but no on-line booking capability. I looked for years for a solution, and many years stuck with my own solution. I watched ResNexus over the years and they kept getting better.

Everything that I customized in my own system, they now have... plus things I could not figure out how to do. Nearly everything you need to do is in this system... maybe not the way you think it should be done, but the feature is there. (I still haven't found a dryer that will automatically fold things the way "I" want them folded!)

The setup process was easy and informational for me. Repeat guests of mine, that always had to phone to make reservations, have phoned to say they love the interface they have with the on-line booking engine.

Whenever I have had issues/questions, my support representative (Andrew Webb) has been phenomenal with responses. His answers have not always been to my liking, but he does understand my needs/wants and makes sure they are covered completely.

They appear to me to be a company that listens to their customers, and work to satisfy the business needs of their customers.

I HIGHLY recommend this product... learn it, use it, and grow!

Source: Capterra
 

Linda from Quillayute River Resort

March 2017

March 2017

So glad we upgraded to ResNexus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using ResNexus for about a month and I am totally happy with the product. It's easy to learn, easy to transfer data from your old system, and easy to use. If you do need support help, you have your very own support person (thank you Andrew Webb) and you can call him on his direct line.
I love that confirmation letters go out automatically once a reservation has been made. The financial reports are instantaneous and accurate. And since everything is in the Cloud, you can log on to your business from any device that is internet enabled. But most of all, the experience is so much better on the guest side. It may be coincidence, but last month we doubled our sales from the previous year and bookings for this month. March, were already more on the first of the month, than we sold in all of March, last year. I think the reason for the upturn is that we present a much more professional face with ResNexus and that gives potential guests more confidence in booking with us.
Overall, I was hoping for an upgrade that would simplify my work, what I got was so much more.
Thank you ResNexus.

Source: Capterra
 

Susan from Rosemont Inn & Cottages
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

ResNex Is My Indispensable "Partner"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I resisted using a reservation software for much too long because I feared losing control and contact with potential guests. Finally, good innkeeper friends insisted I give Reservation Nexus a try and it was one of the smartest, most beneficial business decisions I have made for my two properties. There are so many possibilities with the software and so much innovation with the company. Finally, I cannot say enough positive things about ResNex customer service.

Pros

Its flexibility and the outstanding design that blends perfectly and seamlessly with my website design.

Cons

I do nothing with Birthday/Anniversary information and I don't like being "forced" to have it on my listing. I think it creates an expectation of my guests that I don't fulfill and don't wish to fulfill. This kind of information is rather dated and should be optional to the innkeeper.

Advice to Others

No ... your company has nailed it!

Source: Capterra
 

Beth from Eason Estates B&B

December 2016

December 2016

Totally satisfied customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Most important to me is customer service. I'm not very "techy" and whenever I have questions the response time is very quick and extremely helpful.

Source: Capterra
 

Marie from Westby House Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Westby House Inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is easy to navigate. I am not a tech person by no means, so the updates to new or changing features and navigation always come through seamlessly and easy to understand.

Source: Capterra
 

Elisa from Verdant View Farm

December 2016

December 2016

ResNexus Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What I value - we never have double-bookings, our records are organized, new POS system is promising, back-end system is easy to teach to new staff, it is easy to make edits/revisions/updates, robust reporting, minimum nights & more. I like the new marketing templates - hope to see more templates each year.

What I find distracting - the online booking system seems somewhat "clunky" or outdated for 2016. I frequently hear from our older guests that it was too difficult for them to figure out. A simpler, 3-step booking might bring a needed "refresh" for the mobile crowd.

Source: Capterra
 

Cindy from Magnolia Plantation Bed and Breakfast Inn

December 2016

December 2016

5 STARS IS NOT ENOUGH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've never been disappointed by anything you guys do. I love that you are still recreating and making yourselves better. I also love that you listen to us.

Source: Capterra
 

Dan from Haven By The Sea
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good but pricey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support is fantastic. Some features are nice to have, but weak in implementation. Email templates are hard to edit. For marketing mails, it is HTML, but you are lacking a WYSIWYG editor, and using an external editor is an effort in trial and error. It's a lot easier to just export the customer list and use something like constant contact or mail chimp. Missing the ability to have rooms split into sub-rooms. Our experience with the POS functionality would rate it as barely adequate. An awful lot of clicks to add a drink to a room. Much worse to just manage a bar tab for a non-guest. Guest lookup is harder than it should be; a pop up list of possible matches when you start typing would be awesome!

Pros

Support is world class.

Cons

Expensive!

Advice to Others

See previous narrative in the experience section.

Source: Capterra
 

Matthew from Profile Motel

December 2016

December 2016

Title11111

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Functional and all it needs to be, nothing more, nothing less. Satisfactory in every endeavor, simple, yet complex enough when need be.

Source: Capterra
 

Thomas from The Seadar Inn

December 2016

December 2016

The System Works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system meets all of our expectations. The accessibility, knowledge, and helpfulness of the staff are truly outstanding. I highly recommend Reservation Nexus.

Source: Capterra
 

Bonnie from The Inn on Golden Pond

December 2016

December 2016

100% satisfied with ResNexus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using ResNexus for over 6 years and are very satisfied with the ease of use and especially the customer support. Not that we have needed the customer support very often, but when we signed up with Booking.Com and wanted those reservations to automatically go to ResNexus, the customer support group @ResNexus was very responsive. We appreciate the notices that are sent to us informing us of when the system will be shut down for "servicing." (Usually in the wee hours of the night or very early morning.) We highly recommend all B&B's and inns use this service. It's well worth the money!

Source: Capterra
 

Marco from Candleberry Inn on Cape Cod

December 2016

December 2016

ResNexus - Inn's New Owner One Year Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, we've enjoyed meeting the ResNexus team and the functionality of the software is pretty easy-to-use; however, the setup of packages could be streamlined and easier (currently has many steps). The reports can be improved, which I asked for at the AIHP conference - right now the monthly reconciliation process is cumbersome. But most importantly, we don't understand the increase in fees over past years. The 2017 fee seems to be doubling since 2 years ago.

Source: Capterra
 

Meleasa from La Paloma Hot Springs & Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Basics are Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Basic reservation system works very well. Looking forward to future enhancements that are in process. My main complaint is trying to find where certain extra functions are located that are used rarely. Need an administrative link to a detailed diagram of where to perform every function.

Pros

Very dependable.

Cons

Difficulty in finding directions for performing many functions and where to perform that function. Lack of a good point of sale program (hoping the new one will work well).

Advice to Others

Works well and is affordable for smaller hotels.

Source: Capterra
 

Sandra from WillowBrooke Bed 'n Breakfast

December 2016

December 2016

Professional presentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Reservation Nexus software for seven years. By being able to see the large room picture and word description without flipping back and forth makes a big difference for the guest. It is easy for the innkeeper to keep track of inventory and notes concerning the guest. You can keep the system simple or make use of the many options and have extensive info at the click of a key. Reservation Nexus is a good value for the professional presentation.

Source: Capterra
 

Evan from Maison En Ville of Mount Dora

December 2016

December 2016

Excellent Platform for Managing an Inn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using ResNexus for 7 months now and the system has been very easy to navigate. We often have guests who need to reschedule their reservations or upgrade and ResNexus makes it very simple to accommodate them. The great integration with other booking sites is also a big plus as we try to reach guests online. Would definitely recommend to any other hotel business owners.

Source: Capterra
 

Petra from Surf4to6
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

One of the important keys to success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is an important key for me to the success of my business. It provides me with a great planning tool, including marketing instruments, statistics, and numbers to back up the decision for certain marketing tools, recognize developments and make plans for the future. Customer service is great and the software has never let me down.

Pros

All Great!

Source: Capterra
 

Mary from Ala Kai Bed & Breakfast

December 2016

December 2016

Good site for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use has improved dramatically in past 3 years. Have not had to call customer service in over a year.

Source: Capterra