ResNexus Software


 

ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to midsize properties, such as bed and breakfasts, hotels, lodges, vacation rentals and RV or campground sites.

ResNexus provides a user-centric approach to online booking, guest management and revenue management. In order to match customer needs, ResNexus has three separate editions which varies in features and pricing, most come with free support.

Using ResNexus’ email automation module, businesses can schedule birthday/anniversary emails and newsletters to remain in contact with previous guests and encourage a repeat stay. ResNexus provides customer service by assigning a Red Carpet Professional, who manages system implementation from start to finish, remaining as a resource for all future concerns. ResNexus also offers a support portal, online chat service and even after hours support.

As a cloud-based system, ResNexus can be accessed from all devices with an Internet connection, including Android and iOS smartphones. Because the system is fully web-based, there are also no installation or upgrade costs.

 

ResNexus - Guest info
 
  • ResNexus - Guest info
    Guest info
  • ResNexus - Online booking
    Online booking
  • ResNexus - Dashboard
    Dashboard
Supported Operating System(s):
Web browser (OS agnostic)

114 Reviews of ResNexus

 

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Software Advice Reviews (54)
More Reviews (60)

Showing 1-20 of 54

Karen from McKenzie Orchards Bed and Breakfast
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good functional product. Expensive product and we don't like their company management and policies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Experience: We have been customers of resnexus since we opened our inn in 2009. Overall, their booking system works well, except adding special event dates and pricing is still cumbersome and time-consuming, and the clone feature doesn't do what we need. My BIG complaint has they had a software glitch that caused a customer to "sneak in" and book a two-night stay for our most expensive room on the busiest weekend of the year when we have a 3-night minimum. We asked them to make good by compensating us for the lost revenue, and after 8 years of being their customer, all they could manage to refund us was less amount. So petty and cheap, it makes me furious! We also didn't appreciate their price increase last year. They're grasping for every penny.



Pros

Many features that match the way in which we do bookings (e.g. you can set individual prices for rooms, extra persons, retail items, special event dates etc.) Good customer interface, though possibly a little confusing for some (i.e. customer selects first date and number of nights vs. just blocking out the dates you want on a calendar.)

Cons

1. Cumbersome and time-consuming to set special rates for special dates, and minimum nights (e.g. if the special rate for a room and minimum nights are the same for a number of date ranges, you should be able to set them all at once and not have to do each one individually. They never got this deficiency fixed though I talked to them about it multiple times. Worst problem: they are a bunch of cheapskates, and their rates are expensive compared to other vendors of reservation software. See the main review above. They obviously don't value loyal customers. We'd switch to another company except that the functionality of resnexus still works the best for us.

 
 

Keith Galloway from The Galloway House Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Terrible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The Resnexus system allows for a reservation to be made with a credit card even when it's declined!

Advice to Others

Stay away.

 
 

Efimia from Hotel James
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Mine

Ease-of-use

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Customer Support

Value for Money

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Support

Pretty good. I use it every day and haven't run into any issues.

 
 

Denise from SMR
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
Product Quality
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Support

The product is easy to use.

 
 

Pegi from Sunny Acres Bed & Breakfast
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Outstanding Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I have been using Resnexus for three years now and have found the tool to be very easy to use. When I had an issue with changing tax rates and my pricing for the new year I was able to chat and get a call back to work through a couple of things that didn't register. It was all user error but the support I have received from Resnexus has been outstanding!

 
 

George from Fig and Olive Bed and Breakfast
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

It would be difficult to operate without

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

The product has simplified my reservation process and the support staff has been very responsive and helpful.

 
 

Daphne from hodgepodgecottages
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Res Nexus is a life saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support

Reservations are so simple, I love the highlighted blue holiday column in the calendar.

Pros

Customers like making reservations.

Cons

Collections are my only down fall.

Advice to Others

If you have several cottages - this is a must

 
 

Ann from Chambers House Bed and Breakfast
Specialty: Affordable Housing
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Ease-of-use

Functionality

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Customer Support

Value for Money

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I was very intimidated to go to online booking -- I'm older, and don't understand computers! I've been in business for nearly 30 years. But the staff set everything up for me and explained it well enough that even this "old lady" could understand. Now I can't believe I ever did bookings without it. ResNexus has been a wonderful tool for my business and I'm so glad I went with them for my online bookings.

 
 

Cassye from Bear Lake Reserve
Specialty: Hotel / Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Functionality
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Support

I have had a great experience with resnexus. Very user-friendly.

 
 

Marcia from The Hancock Inn
Specialty: Hotel / Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Devil in the details

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Excellent customer support and service from our Red Carpet team.
Poor attention to the dumping ground of customer Feature Requests.

Pros

Cloud based, fast, easy to learn and use.

Cons

Promotional email templates written in HTML.

 
 

Sara from Horizon View Farms
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Resnexus organizes our business effectively! It is easy to use. A true value to our business.

 
 

Stephanie from The Thompson House
Specialty: Vacation Rentals
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Love ResNexus!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

I use ResNexus for our Bed & Breakfast online booking system and it works great.

 
 

Tom from Brinkman farmstead B & B
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

What a great asset

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support

This is or first and only reservation software. We did a lot of research when starting our software and these guys helped us go from casual in owner to thriving business.

 
 

james from salty seas cottages
Specialty: Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

perfect customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

We haven't found any better customer service from any or the businesses we deal with. Resnexus is in a league by themselves.

 
 

Alex from Talus Rock Retreat
Specialty: Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

The most important everyday tool for your rental or bed and breakfast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I always have support for my questions whenever I ask, with Resnexus. It is the only booking software I have used, but I have compared it extensively on all levels with other booking software. I have not only had a great experience overall with Resnexus but whoever, I ask about it always recommends it highly. It is the main tool that I use every single day for the bed and breakfast I run, and has allowed and helped us to grow seamlessly over the years.

 
 

Clayton from Cabins at Red Rock
Specialty: Hotel / Resort
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

New to the industry, thankful for this tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Having taken over an existing rental cabin operation, stepping right in and starting to use Resnexus was a pretty straightforward process with really helpful customer support and a human being to talk to when I've got questions. I keep finding new tools and features to customize our business which is always nice surprises.

 
 

Kelsey from RedTail Mountain Properties
Specialty: Hotel / Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Convenient and Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have found RedNexus to be easy and convenient. It is nice to see all the rooms on a grid, and there are multiple ways to view reservations to find the information you need easily. I am new to using the program and picked it up within a few days.

Pros

The grid is versatile and makes it easy to access individual reservations. They also have GREAT customer serviced and are always available to help.

Cons

Sometimes Housekeeping section has glitches. It would also be nice for group reservations if you could add multiple individuals to each room.

Advice to Others

Watch the videos provided by Resnexus on Youtube. They are very helpful.

 
 

Marci from The House on the Hill Bed and Breakfast
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

My Lifeline

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Reservation Nexus has been my lifeline since I started my business 7 years ago. Easy to use and dependable, I could not do without them. Customer service is good and they are always coming out with new features to support my business.

Pros

Easy to use
Good customer support
Nice presence on my website

Cons

A little pricey compared to others

Advice to Others

If you need software reservation system you can depend on to give you great product and good customer support, then I highly recommend Reservation Nexus.

 
 

Darren from Harbourview Inn
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Res nexus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

we started with nexus about 5 years ago. The system had so many more possibilities than what we expected. The more we used the system, the more familiar and easier it became. Res nexus is also constantly adapting and changing things to keep up with the times, which really helps.

 
 

Jana from Life's Finer Moments
Specialty: Hotel / Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

So easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I love that while on the phone I can write personal notes and reminders about that customer's needs. Also, we have different price tiers for our venue reservations & we are able to use this software for that functionality and input correct data and instantly send a confirmation via email to the customer.

Pros

I appreciate that an auto-generated Thank You is sent a few days after their departure. Also, that confirmation and summary can be sent instantly if customer has questions.

Cons

I need to figure out the housekeeping scheduling to work for our particular needs. The current way is not user friendly since we are a small operation.