RoomKeyPMS Software


 

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. Since all data is stored in the cloud, users will always have access to the most up-to-date version, and can use the system from anywhere.

RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. This complete suite of services reinforces the property's brand at every point and encourages bookings from almost any device - computer, tablet, and smartphone - providing hotels with an instant mobile strategy. 

RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.

 

RoomKeyPMS - RoomKeyPMS Booking Engine
 
  • RoomKeyPMS - RoomKeyPMS Booking Engine
    RoomKeyPMS Booking Engine
  • RoomKeyPMS - RoomKeyPMS Insight B.I.
    RoomKeyPMS Insight B.I.
  • RoomKeyPMS - RoomKeyPMS Tape Chart
    RoomKeyPMS Tape Chart
  • RoomKeyPMS - RoomKeyPMS Dashboard
    RoomKeyPMS Dashboard
  • RoomKeyPMS - RoomKeyPMS Guest Profile
    RoomKeyPMS Guest Profile
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of RoomKeyPMS

 

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Software Advice Reviews (14)
More Reviews (20)

Showing 1-14 of 14

Mark from CTRL Consultants
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

RoomkeyPMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support

The sales & support teams take the time to understand your setup at the property. and most of all they know their product in & out.

Pros

an overall excellent product. this product has all the modules included for no extra cost. data migration from legacy system is doable in my case compared to others.

Cons

POS module is not available at this time, but in the pipeline for this year. besides that, nothing really.

 
 

Zul from painted turtle
Specialty: Hostel
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Review RoomKey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.


Pros

not a lot

Cons

customer service

 
 

Hayden from Hayden's Hotel
Specialty: Bed & Breakfast
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Ease Of Use

Ease-of-use

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N/A

This Product was super easy to use I loved it

 
 

Barb from Zigler Hospitility
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Financial Operation Specalists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Support

The product has work fine for our hotel operations

Pros

easy to use

Cons

Had some trouble with the meals tracking on the reports

Advice to Others

not all commercial products do everything the way that you do business

 
 

Vanessa from The Plaza Suites
Specialty: Independent Hotel
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Excellent Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Support

I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done.

 
 

Blair from The Plaza Suites Santa Clara
Specialty: Hotel Management Company
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great and easy system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

I really like how this system is really easy to use

 
 

Hugo from ASH NYC
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Roomkey is flexible and customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

RoomKey is a great PMS system both in the pre-opening and operating stages. The build-out process of the system is particularly interesting as it allows to build it very tailored to the property's needs.

Pros

Flexibility of system, easy integration with other softwares and systems.

Cons

Tax code programming and the better performance on PC's.

 
 

Jashan from plaza suites hotel Silicon Valley
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Great soft ware with user friendly functionality. serves the functions and meets the need of our organization. At the same time tech team is easily reachable

Pros

User friendly

Cons

None I can think of

 
 

Wes from The Tides by the Sea
Specialty: Community / HOA
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

RoomKey Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

Pros

Easy to use and captures information for data capture

Cons

Some entry is cumbersome but once you learn the steps it's ok

Advice to Others

The customer service is good and they will help you setting up and adding OTA's.

 
 

Jennifer from Northfield Inn and Suites
Specialty: Independent Hotel

March 2016

March 2016

RoomKey, pros and cons......

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

Likes Least

Training could of been a little more in depth, trainer seemed to zip right over things and we were left not being 100% sure on our training. Some things we mentioned we were looking for in a system in the beginning seemed to come up last minute that it didn't work with the RoomKey system. Very disappointing. Sometimes its hard to get a response from customer service when issues arise.

Recommendations

Make sure what you need/ are looking for actually work with RoomKey. I mean ask them numerous time to re enforce what you are needing!

 
 

Pat from Coronado Towers
Specialty: Condo Hotel

September 2015

September 2015

Owner Review

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The main menu is very easy to use and layed out in a good manner

Likes Least

The manager at our condo bought this software to help manage rentals. I own one of the units. I cannot block out the unit for my own use. I get a software database error. I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report. Never heard anything back. They manually blocked out the fall as I asked. Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner. Sounds like someone forgot .toUpper to me.

Recommendations

get opinions from actual customers. do not just listen to the sales person

 
 

Jeannette from Lakeview Hotels & Resorts
Specialty: Hotel Management Company

August 2015

August 2015

Simply the BEST!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Likes Least

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Recommendations

If you want a cost effective product that is easy to deploy, very easy to train your team to use and has many of the bells and whistles you would want - this is the right program! It works for select service and full service, urban, suburban and resort locations.

 
 

Edward from AME Management Group
Specialty: Independent Hotel

February 2015

February 2015

Very easy to use and training was excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.

Likes Least

Support service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.

Recommendations

I would recommend customers to speak to users of this product. Visit a property that has the system up and running if possible.

 
 

Zach from Basalt Mountain Inn
Specialty: Inn

October 2014

October 2014

User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
Quality
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Likes Best

I like how easy it is to use the product.

Likes Least

It is made for large companies and has too many features for a small place.

Recommendations

Make sure you have a good internet connection; otherwise, it may not cooperate.

 
 
 
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