RoomKeyPMS Software


 

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. Since all data is stored in the cloud, users will always have access to the most up-to-date version, and can use the system from anywhere.

RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. This complete suite of services reinforces the property's brand at every point and encourages bookings from almost any device - computer, tablet, and smartphone - providing hotels with an instant mobile strategy. 

RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.

 

RoomKeyPMS - RoomKeyPMS Booking Engine
 
  • RoomKeyPMS - RoomKeyPMS Booking Engine
    RoomKeyPMS Booking Engine
  • RoomKeyPMS - RoomKeyPMS Insight B.I.
    RoomKeyPMS Insight B.I.
  • RoomKeyPMS - RoomKeyPMS Tape Chart
    RoomKeyPMS Tape Chart
  • RoomKeyPMS - RoomKeyPMS Dashboard
    RoomKeyPMS Dashboard
  • RoomKeyPMS - RoomKeyPMS Guest Profile
    RoomKeyPMS Guest Profile
Supported Operating System(s):
Web browser (OS agnostic)

7 Reviews of RoomKeyPMS

Showing 1-7 of 7

 

from Zigler Hospitility
Specialty: Conference / Banquet Center & Hotel
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

financial operation specilist

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Value for Money

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Likes Best

tech support is helpful and quick a response time. The price was good for a small business.

Likes Least

a little more complex than our company needs. Can't produce an filo till the client is checking out. Our organization printed these before check because of staffing issues. Reports could be a little more customized. We have problems booking our meals for the dining room services.

Recommendations

Make sure it does what you want. We were told it did things liking print an invoice before check out and it doesn't It is not very user friendly with adjustment to a foli

 
 

from Northfield Inn and Suites
Specialty: Independent Hotel
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

RoomKey, pros and cons......

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Likes Best

Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

Likes Least

Training could of been a little more in depth, trainer seemed to zip right over things and we were left not being 100% sure on our training. Some things we mentioned we were looking for in a system in the beginning seemed to come up last minute that it didn't work with the RoomKey system. Very disappointing. Sometimes its hard to get a response from customer service when issues arise.

Recommendations

Make sure what you need/ are looking for actually work with RoomKey. I mean ask them numerous time to re enforce what you are needing!

 
 

from Coronado Towers
Specialty: Condo Hotel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Owner Review

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N/A

Likes Best

The main menu is very easy to use and layed out in a good manner

Likes Least

The manager at our condo bought this software to help manage rentals. I own one of the units. I cannot block out the unit for my own use. I get a software database error. I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report. Never heard anything back. They manually blocked out the fall as I asked. Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner. Sounds like someone forgot .toUpper to me.

Recommendations

get opinions from actual customers. do not just listen to the sales person

 
 

from Lakeview Hotels & Resorts
Specialty: Hotel Management Company
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Simply the BEST!

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Likes Best

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Likes Least

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Recommendations

If you want a cost effective product that is easy to deploy, very easy to train your team to use and has many of the bells and whistles you would want - this is the right program! It works for select service and full service, urban, suburban and resort locations.

 
 

from AME Management Group
Specialty: Independent Hotel
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Very easy to use and training was excellent.

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Likes Best

It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.

Likes Least

Support service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.

Recommendations

I would recommend customers to speak to users of this product. Visit a property that has the system up and running if possible.

 
 

from Basalt Mountain Inn
Specialty: Inn
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

User-Friendly

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Likes Best

I like how easy it is to use the product.

Likes Least

It is made for large companies and has too many features for a small place.

Recommendations

Make sure you have a good internet connection; otherwise, it may not cooperate.

 
 

from Basalt Mountain Inn
Specialty: Hostel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good Experience

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Likes Best

The customer support is great. They can fix a problem quickly and efficiently. The overall product layout is fine for a small establishment and would be fantastic for a large business.

Likes Least

The online training is lacking. I taught myself the entire program because I could not sit through more than 10 minutes of a session. That being said, the system is easy to learn. If the internet is slow, the program does not function.

Recommendations

Out of all of the cloud-based programs, I liked this one the best. If you can afford to go with a system program, I would recommend that over any cloud-based program.

 
 
 
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