Paylocity Software


 

Paylocity is a web-based human resources (HR) software solution suited to businesses of any size, across a variety of industries. Key features of this platform include payroll, core HR, benefits administration, time and labor and talent management. Paylocity is fully functional on mobile devices.

Paylocity’s payroll module includes custom reports, tax services and evaluation of compliance with the Affordable Care Act (ACA). With the pre-process register, users can preview, correct and verify employee paychecks before processing payroll. This module also includes payroll templates for new hires and data integration with third-party vendors.

Paylocity offers a self-service portal for employees, where they can access personal and company information. The core HR module includes over 100 reports, and users can write their own reports.

Paylocity is available only in the United States. Mobile apps are available for Android, iOS and Windows phones.

 

Paylocity - Self-service portal
 
  • Paylocity - Self-service portal
    Self-service portal
  • Paylocity - Time clock
    Time clock
  • Paylocity - Impressions
    Impressions
  • Paylocity - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

42 Reviews of Paylocity

 

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Software Advice Reviews (27)
More Reviews (15)

Showing 1-20 of 27

Alexandra from BiggerPockets, Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Affordable, Variety of Features, Not User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Very affordable, especially for small businesses
- Includes a lot of great features including a performance review system

Cons

- Not very user-friendly
- Lack of competent customer support
- Employees have issues logging into the software consistently

 
 

Emily from Blackford Dental Management
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Great for small or uncomplicated structures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The platform was easy to learn and easy to use. You could look up employees in many ways. Reporting was easy.

Cons

The system is not easy for businesses with multiple entities. Searching for and creating entities was difficult.

 
 

Joel from CHNJ
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

It has great potential

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ability to customize documents and ability to export to a variety of formats. Self sergice portal am

Cons

Customer service not that friendly, may need to work on teaching customer friendliness. You have to think like a programmer

 
 

Debra from Vector Software
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

easy to navigate and find necessary information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good Product

Pros

What do we know (and not know) about using paylocity? Cannot be answered until we attempt to obtain information and establish outcome-related analytical performance goals in using the product, thereby evaluating the outcome of the data within the system.

Cons

What are the pitfalls associated with using paylocity? Evaluate all of the results before being able to figure out what the cons are.

 
 

Tina from Rockin Baja Lobster
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Mostly helpful but needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

I have found the onboarding to be very helpful, as well as having access to employee files electronically

Pros

Eliminates having to keep mountains of paperwork for each employee. The onboarding process is way easier than what we were doing before. Easily keeps track of employee info.

Cons

Glitches in the onboarding process, ie. when trying to move on to the next task you are sometimes timed out of the program, employees not receiving emails necessary to begin onboarding in a timely manner.

Advice to Others

If the glitches and program errors are fixed I would highly recommend.

 
 

Lizz from Whisknladle Hospitality
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Paylocity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The payroll with Paylocity is great. I find the program easy to understand up to be user-friendly. Some of the perks that were sold to me when meeting with the salesperson are not actually available in the system. The ACA tool is not very helpful, it does not track if my employees are hitting - or not hitting- the parameters we are asked to put into the system at setup. There are a lot of errors that I am finding now that I feel should have been set up during my Paylocity onboarding. The service team is fine but I wish with some of the larger issues they would take the initiative to help me change the setup. I have a busy schedule and I find myself spending hours fixing issues in the system that I feel like Paylocity should be doing instead.

Pros

Onboarding
Payroll
Birthday and Anniversary tracking
Great Reporting Tools

Cons

The set up should have been more comprehensive. I spend a lot of my own time fixing issues that were not set up properly.
Paylocity sells you more than they actually offer.

Advice to Others

This is a good system. I know they are working to make it better. I am willing to stick it out because of what they currently offer plus what I think they will offer in the future.

 
 

Katie from Great Lakes Petroleum
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Paylocity is a great company they only down fall is they are a little behind with what others are offering.

Pros

Great service
easy to use

Cons

Products could be better
Customer service not so great

Advice to Others

Great company for the price
compared to others you will be saving

 
 

Julia Urata from Rockin Baja Lobster
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

HR + Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Paylocity is payroll + HR cloud based software. It has been very beneficial when running 5 locations as I can access emp files/ create checks/ check on benefit status/ etc. from anywhere. Almost everything about their system can be customized. I have cut down my paperwork to almost half with their onboarding system which allows new hires to docu sign any thing you wish to include in your on boarding package.

Pros

-reduced risk of lost paperwork
-Onboarding system does EE01 reporting and Everify
-payroll is simple and easy to use

Cons

Customer Service needs some work they tend to bounce you around to different acct managers a lot

 
 

Mariah from Lifetime Dental of Millersville
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Paylocity

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Paylocity was extremely efficient and updated (yet still user friendly). I liked that everything was easily accessible and the features were great. I can't remember a time that the office had any technical issues with it. Would recommend to anyone.

Pros

The fact that it was updated but still user friendly.

 
 

Christina from Nicholas and Company
Specialty: Distribution
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Paylocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very short time - it's somewhat simple but also complicated at times.

Pros

Somewhat easy to learn the different features

Cons

Report features are not great.

 
 

Sabrina from www.nigp.org
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Paylocity - Not very Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Paylocity for the past 2 years now. We are on our 4th account manager. It's been an uphill battle the last year for us. The product was implemented prior to my joining the company, by someone not in HR, as a result, (this could be our fault as well) I come across a lot of mistakes that need to be corrected. I can't tell what's wrong until I come across something, which happens almost every payroll. We pay for a GL file every payroll and we have yet to receive it.

Pros

Keeps a lot of information. Paylocity is constantly updating their product. For a larger company, the service might be better.

Cons

The payroll process is cumbersome, their are two separate systems for time and attendance and Payroll, if someone requests time off on the webpay side, it doesn't show on the webtime side, which results in employees having time off and they don't get deducted for it. Paylocity is constantly updating their product, which results in errors that you aren't aware of until you stumble across them. When you call customer support, you often times get different answers. You will almost never get to speak to your own account manager. They now have us emailing one central email, instead of our account manager directly, it takes a while for them to get back to us. I get complaints from employees that every time they login, they have to hunt for things, the product is not logically set up.

Advice to Others

Be sure to implement wisely.

 
 

Cil from TradeLink
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Paylocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used Paylocity everyday, multiple times a day! The "all in one" concept is something that many (mid-sized) employers will be drawn to with Paylocity. They provide strong in payroll and automated benefits administration functions, we also use Paylocity for all of our HR needs (HRIS, self service portal, time cards, etc.). I am very new to the product and transitioned with little/no training. The online training options work well, but the major plus is Paylocity's customer service.

Pros

The "all in one" product allows for one-stop-shopping for any HR administrator who is in charge of data management (HRIS), payroll, and/or benefits. Many of the functions are very easy to use. Their customer service is really phenomenal. They are extremely knowledgeable, courteous and VERY patient. This is true on both the HRIS side and benefits side. We also just "installed" their new Onboarding tool (including E-verify) and it works seamlessly.

Cons

Our company has an international reach with 2 offices outside of the US. Paylocity doesn't extend past the US for HRIS and/or payroll. Although those offices are small, we continue to find "work arounds" for the this limitation. Also, we have a fairly unique time keeping system and on several occasions we have "stumped" Paylocity with questions regarding our time cards/schedules, specifically not auto generating new schedules after payroll is run.

Advice to Others

Definitely take a look at Paylocity for your HRIS, payroll and/or benefits needs. If fully based in the US, their product can fully automate the life cycle of an employee from on-boarding, training, performance management to off-boarding. Having the self-service portal puts the employees in the driver's seat when if comes to managing/requesting time off, requesting pay stubs and making changes to personal data (i.e., home address, benefits, tax deductions, etc.).

 
 

Steven from ITZAPARTY!
Specialty: Retail

September 2016

September 2016

Payroll Processing & HR Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use for remote managers/departments
Reporting: Stock report library is fairly comprehensive and custom report writer works well to fill any specific needs
No additional charges for updates such as the ACA tracking and reporting system.

Likes Least

No integrated 401k/retirement module. This requires manual data entry unlike the ADP/MyKplan where everything is linked and managed almost entirely through the core P/R module as far as weekly/biweekly contributions.
The onboarding process was bumpy at best. The files needed from ADP (our former P/R processor) to proceed with the conversion were not spelled out as clearly as they should have been. Once we got up and running the experience improved.

Recommendations

Do your homework and make sure you have everything required in terms of data to make the conversion. make sure that you reveiew the reporting for various compliance requirements to be certain that you can easily get what you need without additional costs.

 
 

AMY from D & D MANUFACTURING, INC.
Specialty: Manufacturing

July 2016

July 2016

Paylocity Time Software Demo

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

They have great options on there reporting, entry, and processing.

Likes Least

I feel the presenter could have been a bit more detailed in the explanations of the options. If he would have slowed down, pulled the reports or shown examples of the items rather that passing over some sections and stating; "you know what that would look like" I would have been more satisfied with the demo and what the software can do for me.

Recommendations

Ask questions about what the software can do, specific report parameters to be used.

 
 

Sarah from Verve Wireless
Specialty: Software / Technology

July 2016

July 2016

Not what it was promised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The interface is very fresh and looks modern so it looks nice to employees.

Likes Least

There are wayyy too many limitation to the product. The program doesn't do what it was promised to do.

Recommendations

Make sure they really show you everything during your demo. The will claim the system has the capabilities for everything. Make them show you how/where.

 
 

Selina from sterkly
Specialty: Software / Technology

July 2016

July 2016

Needs to improve customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is relatively simple to use and someone does always answer the phone in a timely manner.

Likes Least

My account manager seems to never be available and I get different answers when I call the customer service line when I ask the exact same question. It seems like the employees don't know the product very well. Also I find their tax team to be difficult to work with. I also feel like the web time portal is a little problematic. There also doesn't seem to be a lot of communication between webtime and webpay.

Recommendations

I need to know what its like to when I, as a user, calls for customer support.

 
 

Rocio from Utah Food Bank
Specialty: Non-Profit

July 2016

July 2016

Best Integration Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I really like the integration between WebTime and WebPay. I also like the cloud based system with auto updates.

Likes Least

WebTime is not a feature that is easily molded into what I would like to see and not see. My "wish" list continues with this program due to a lot of clitches in the system.

Recommendations

Take the time to demo the features offered. Know that not everything will work seamlessly nor without hiccups.

 
 

Kelly from Family Health West
Specialty: Healthcare / Medical

June 2016

June 2016

Paylocity Customer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Web Pay and Web Benefits. I really like how the Web Benefits program performs for enrollment.

Likes Least

Web Time and the fact this is not one platform.

Web Time is a very limited program.

Cannot pull data from Web Time to Web Pay reports.

Recommendations

Enhance your Web Time options. You need more flexibility in how many things can be separated out. For example: You need more "buckets" to give more options of different pay.

 
 

Julie from Prinova US LLC
Specialty: Food / Beverage

June 2016

June 2016

Paylocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Paylocity's software is user-friendly and easy to navigate. The portal has both the ability for the employee to make changes and print pay stubs, W-2's, etc . . .

Likes Least

Paylocity does not appear to have a good choice of standard reports. The ones they have do not totally satisfy what I am looking for in a standard report. For instance, I'd like to see what changes have been made on any given payroll processing date, compared to the prior pay period. There are several different reports you can run to figure out this information, however we have been working with Paylocity for months to create the exact report we need to feel comfortable auditing our transmittal.

Recommendations

Look at the canned reports. Choose a couple that you think you would use. Open the report and review the contents and how the report is presented. Is this what you would envision?

 
 

Diane from The Herman Group
Specialty: Real Estate

June 2016

June 2016

Look elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They seem to know what they are doing from a payroll provider aspect, but that's about all I can say that is positive.

Likes Least

Where do I start?? Their support is terrible. Constantly changing account manager, customer support doesn't even know their own product, and the user interface is horrible. Not intuitive at all.

Recommendations

Don't believe all the hype. Once the sales person exits you are on your own. Although I wasn't involved in the implementation at the two organizations I have worked at who use Paylocity, I can't believe how awful the set up was at both.

 
 
 
Showing 1-15 of 15


May 2017

May 2017

Frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paylocity has decent functionality. A number of different features, including payroll, human resources, benefits administration.

Cons

Customer service can be very frustrating. Also, the differences between Web Time and Web Pay can be very confusing. The site layout is not very user friendly, and there are often elements that should be in the hands of the company administrator, but require Paylocity to make changes on their end. We are currently researching alternatives.

Source: GetApp
 

Saily from Atlanta International School
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Our school uses Paylocity to manage our payroll and we are very pleased with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1. Secure processing of payroll
2. Excellent reporting capabilities
3. Assistance with quarterly payroll taxes reporting and filing
4. Optimal internal controls for payroll processing duties

Pros

Paylocity is easy to use and allows our school to effectively manage a payroll of 200+ employees on a by-monthly basis. You can rely on pre-designed reports or you can create your own report depending on your needs. Our customer service representative is very responsive and knowledgeable about Paylocity's features. Our employees can create personal accounts to track their paystubs, W2 forms and payroll information. Our school also uses Paylocity services to complete Federal and State taxes quarterly reporting which is very helpful because we can rest assured that reports are being filed on a timely and accurate manner. Their processing fees are very competitive when compared to other providers. Overall, we are very pleased with Paylocity.

Source: Capterra
 

Casey from Harris & Sloan
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently made the switch to Paylocity. We've used the web pay system to successfully run multiple payrolls. The auto-pay feature is a time saver. I no longer have to deal with dual entry of information. The system is easy to use. The options are endless. You can tailor it to meet your specific needs. I am so glad we made the switch to Paylocity!

Pros

Ease of use. Infomatics are superior to other products on the market. Can customize to meet your specific needs.

Cons

I really like the software. I wasn't expecting such a tedious implementation process.

Advice to Others

If you are looking to make a change from your current payroll provider, I would recommend you take a look at Paylocity. I am so happy I did.

Source: Capterra
 

sonya from TASC, INC
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is very user-friendly, self-explanatory and no direct issues in the programming. I would recommend this product to any business in need to timekeeping.

Source: Capterra
 

Paula from Lpp

January 2017

January 2017

Decent system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not the absolute best platform, but it does its job. It would be ideal to have performance reviews and other functions to sync to employee profiles on web pay instead of using different software.

Source: Capterra
 

Stacey from The First Tee of North Florida

December 2016

December 2016

Not thrilled with the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No one from the company can figure out why this doesn't work on my galaxy s7. But it works on iphones. I use it at my desk. Sometimes without an error the time sheet wont accept a time even though it has been done exactly like the others. I'll have several people review it and they say they can't see an error. Finally, my boss will have to enter my time.

Source: Capterra
 

Andrew from The First Tee of North Florida

December 2016

December 2016

Webpay Critique

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paylocity is a great program for businesses, but it was not designed for an organization like ours that has multiple cost centers. It is a great all-inclusive service for employees clocking in and out at 1 or 2 facilities. The customer service has been great and figuring out workarounds to suite our needs.

Source: Capterra
 

Kyle from The First Tee of North Florida

December 2016

December 2016

Paylocity Web Pay Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Web pay has taken some time to get use to. Running reports needs to be easier because selecting the information you want is not easy.

Source: Capterra
 

H from Federal Credit Union
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent product and will adapt to a growing organization. The product is very user friendly and the mobile app is great for on the go team members.

Pros

Adapts to your organization, the multitude of reports and mobile app.

Cons

Sometimes it runs very slow

Advice to Others

Great for a growing organization

Source: Capterra
 

Ariel from Winston Industries

November 2016

November 2016

Webpay is very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Webpay is very helpful. Finding the correct report for my needs is my only difficulty so far. Overall great purchase.

Source: Capterra
 

Shelley from Winston Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

We love Paylocity!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started in WebPay in June of this year. It has been a relatively seamless experience especially switching from doing our own payroll to outsourcing it.

Pros

WebPay has a large amount of reports that are easy to pull and use. Their customer service is very responsive and easy to get in touch with either through email or phone call.

Cons

I know it's probably necessary but there are so many screens that sometimes the information can be overwhelming if you aren't sure how to use it.

Source: Capterra
 

Grace from Atlas Informatics

November 2016

November 2016

So Far So Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A few months ago I was given the responsibility of running payroll. Without having previous experience processing payroll I was concerned I was up against an impossible task. Webpay is intuitive to use, and is a pretty slick tool in my opinion. Haven't been in the Payroll game for long, but so far, so good with Webtime. The support provided by their team is phenomenal; they're patient and kind and helpful. I do wish there was a chat feature but that, at this juncture, is my only complaint.

Source: Capterra
 

Shivani from Taulia Inc.

October 2016

October 2016

Web Pay is not the way to go!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched our payroll over to paylocity web pay 3 years ago and i still dont feel 100% comfortable with the system. Over the years they have definitely improved the user experience and the overall look of the system and made it easy for employees to use. From the admin side it still has its downs. Mainly their customer service - We often rely to our representatives at web pay to give us guidance on how to do things but often find that they are unable to give us advice and ask that we "speak to our tax person." As a smaller company we do not have a personal tax person available to ask questions.

There are alot of features that are also very manual which I am not happy with! For example updating managers for each individual has to be done manually by going into each profile instead of uploading a spreadsheet which would make my life alot easier.

Overall my experience using web pay hasn't been ideal. I think it works for now but in the long term I don't think it is scalable!

Source: Capterra
 

Brenda from Sunny Hills Services

October 2016

October 2016

So good, so far with Paylocity WebPay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We just moved to Paylocity 2 months ago, so are still figuring out it's full capabilities. It has so much more than our prior software, it will take some time to understand all that it does.

I love that it can send reminders to staff when they need to renew something - that will be a big time saver for HR.

We've also been able to discontinue mailing check stubs by enabling employees to look at their own record online. They can also change their own W4, address, etc.

I'm confident once we learn how to use everything, we are going to love it!

Source: Capterra
 

Karen from Affiliated Specialties/ Spider Wall Systems, Inc.

October 2016

October 2016

Makes payday easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is nice for employees to make their own changes to their deductions and bank accounts within the system. There are a few glitches from time to time. Information is housed in many areas so a person just needs to get used to where things are at.

Pros

safe, secure

Cons

too many different locations for all of the information

Advice to Others

make sure to write down selected security questions and answers, if you forget it will lock you out.

Source: Capterra