Paylocity Software


 

Paylocity is a web-based human resources (HR) software solution suited to businesses of any size, across a variety of industries. Key features of this platform include payroll, core HR, benefits administration, time and labor and talent management. Paylocity is fully functional on mobile devices.

Paylocity’s payroll module includes custom reports, tax services and evaluation of compliance with the Affordable Care Act (ACA). With the pre-process register, users can preview, correct and verify employee paychecks before processing payroll. This module also includes payroll templates for new hires and data integration with third-party vendors.

Paylocity offers a self-service portal for employees, where they can access personal and company information. The core HR module includes over 100 reports, and users can write their own reports.

Paylocity is available only in the United States. Mobile apps are available for Android, iOS and Windows phones.

 

Paylocity - Self-service portal
 
  • Paylocity - Self-service portal
    Self-service portal
  • Paylocity - Time clock
    Time clock
  • Paylocity - Impressions
    Impressions
  • Paylocity - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

36 Reviews of Paylocity

 

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Software Advice Reviews (23)
More Reviews (13)

Showing 1-20 of 23

Tina from Rockin Baja Lobster
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Mostly helpful but needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have found the onboarding to be very helpful, as well as having access to employee files electronically

Pros

Eliminates having to keep mountains of paperwork for each employee. The onboarding process is way easier than what we were doing before. Easily keeps track of employee info.

Cons

Glitches in the onboarding process, ie. when trying to move on to the next task you are sometimes timed out of the program, employees not receiving emails necessary to begin onboarding in a timely manner.

Advice to Others

If the glitches and program errors are fixed I would highly recommend.

 
 

Lizz from Whisknladle Hospitality
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Paylocity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The payroll with Paylocity is great. I find the program easy to understand up to be user-friendly. Some of the perks that were sold to me when meeting with the salesperson are not actually available in the system. The ACA tool is not very helpful, it does not track if my employees are hitting - or not hitting- the parameters we are asked to put into the system at setup. There are a lot of errors that I am finding now that I feel should have been set up during my Paylocity onboarding. The service team is fine but I wish with some of the larger issues they would take the initiative to help me change the setup. I have a busy schedule and I find myself spending hours fixing issues in the system that I feel like Paylocity should be doing instead.

Pros

Onboarding
Payroll
Birthday and Anniversary tracking
Great Reporting Tools

Cons

The set up should have been more comprehensive. I spend a lot of my own time fixing issues that were not set up properly.
Paylocity sells you more than they actually offer.

Advice to Others

This is a good system. I know they are working to make it better. I am willing to stick it out because of what they currently offer plus what I think they will offer in the future.

 
 

Katie from Great Lakes Petroleum
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Paylocity is a great company they only down fall is they are a little behind with what others are offering.

Pros

Great service
easy to use

Cons

Products could be better
Customer service not so great

Advice to Others

Great company for the price
compared to others you will be saving

 
 

Julia Urata from Rockin Baja Lobster
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

HR + Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Paylocity is payroll + HR cloud based software. It has been very beneficial when running 5 locations as I can access emp files/ create checks/ check on benefit status/ etc. from anywhere. Almost everything about their system can be customized. I have cut down my paperwork to almost half with their onboarding system which allows new hires to docu sign any thing you wish to include in your on boarding package.

Pros

-reduced risk of lost paperwork
-Onboarding system does EE01 reporting and Everify
-payroll is simple and easy to use

Cons

Customer Service needs some work they tend to bounce you around to different acct managers a lot

 
 

Mariah from Lifetime Dental of Millersville
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Paylocity

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Paylocity was extremely efficient and updated (yet still user friendly). I liked that everything was easily accessible and the features were great. I can't remember a time that the office had any technical issues with it. Would recommend to anyone.

 
 

Christina from Nicholas and Company
Specialty: Distribution
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Paylocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very short time - it's somewhat simple but also complicated at times.

Pros

Somewhat easy to learn the different features

Cons

Report features are not great.

 
 

Sabrina from www.nigp.org
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Paylocity - Not very Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have used Paylocity for the past 2 years now. We are on our 4th account manager. It's been an uphill battle the last year for us. The product was implemented prior to my joining the company, by someone not in HR, as a result, (this could be our fault as well) I come across a lot of mistakes that need to be corrected. I can't tell what's wrong until I come across something, which happens almost every payroll. We pay for a GL file every payroll and we have yet to receive it.

Pros

Keeps a lot of information. Paylocity is constantly updating their product. For a larger company, the service might be better.

Cons

The payroll process is cumbersome, their are two separate systems for time and attendance and Payroll, if someone requests time off on the webpay side, it doesn't show on the webtime side, which results in employees having time off and they don't get deducted for it. Paylocity is constantly updating their product, which results in errors that you aren't aware of until you stumble across them. When you call customer support, you often times get different answers. You will almost never get to speak to your own account manager. They now have us emailing one central email, instead of our account manager directly, it takes a while for them to get back to us. I get complaints from employees that every time they login, they have to hunt for things, the product is not logically set up.

Advice to Others

Be sure to implement wisely.

 
 

Cil from TradeLink
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Paylocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used Paylocity everyday, multiple times a day! The "all in one" concept is something that many (mid-sized) employers will be drawn to with Paylocity. They provide strong in payroll and automated benefits administration functions, we also use Paylocity for all of our HR needs (HRIS, self service portal, time cards, etc.). I am very new to the product and transitioned with little/no training. The online training options work well, but the major plus is Paylocity's customer service.

Pros

The "all in one" product allows for one-stop-shopping for any HR administrator who is in charge of data management (HRIS), payroll, and/or benefits. Many of the functions are very easy to use. Their customer service is really phenomenal. They are extremely knowledgeable, courteous and VERY patient. This is true on both the HRIS side and benefits side. We also just "installed" their new Onboarding tool (including E-verify) and it works seamlessly.

Cons

Our company has an international reach with 2 offices outside of the US. Paylocity doesn't extend past the US for HRIS and/or payroll. Although those offices are small, we continue to find "work arounds" for the this limitation. Also, we have a fairly unique time keeping system and on several occasions we have "stumped" Paylocity with questions regarding our time cards/schedules, specifically not auto generating new schedules after payroll is run.

Advice to Others

Definitely take a look at Paylocity for your HRIS, payroll and/or benefits needs. If fully based in the US, their product can fully automate the life cycle of an employee from on-boarding, training, performance management to off-boarding. Having the self-service portal puts the employees in the driver's seat when if comes to managing/requesting time off, requesting pay stubs and making changes to personal data (i.e., home address, benefits, tax deductions, etc.).

 
 

Steven from ITZAPARTY!
Specialty: Retail

September 2016

September 2016

Payroll Processing & HR Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use for remote managers/departments
Reporting: Stock report library is fairly comprehensive and custom report writer works well to fill any specific needs
No additional charges for updates such as the ACA tracking and reporting system.

Likes Least

No integrated 401k/retirement module. This requires manual data entry unlike the ADP/MyKplan where everything is linked and managed almost entirely through the core P/R module as far as weekly/biweekly contributions.
The onboarding process was bumpy at best. The files needed from ADP (our former P/R processor) to proceed with the conversion were not spelled out as clearly as they should have been. Once we got up and running the experience improved.

Recommendations

Do your homework and make sure you have everything required in terms of data to make the conversion. make sure that you reveiew the reporting for various compliance requirements to be certain that you can easily get what you need without additional costs.

 
 

AMY from D & D MANUFACTURING, INC.
Specialty: Manufacturing

July 2016

July 2016

Paylocity Time Software Demo

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

They have great options on there reporting, entry, and processing.

Likes Least

I feel the presenter could have been a bit more detailed in the explanations of the options. If he would have slowed down, pulled the reports or shown examples of the items rather that passing over some sections and stating; "you know what that would look like" I would have been more satisfied with the demo and what the software can do for me.

Recommendations

Ask questions about what the software can do, specific report parameters to be used.

 
 

Sarah from Verve Wireless
Specialty: Software / Technology

July 2016

July 2016

Not what it was promised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The interface is very fresh and looks modern so it looks nice to employees.

Likes Least

There are wayyy too many limitation to the product. The program doesn't do what it was promised to do.

Recommendations

Make sure they really show you everything during your demo. The will claim the system has the capabilities for everything. Make them show you how/where.

 
 

Selina from sterkly
Specialty: Software / Technology

July 2016

July 2016

Needs to improve customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is relatively simple to use and someone does always answer the phone in a timely manner.

Likes Least

My account manager seems to never be available and I get different answers when I call the customer service line when I ask the exact same question. It seems like the employees don't know the product very well. Also I find their tax team to be difficult to work with. I also feel like the web time portal is a little problematic. There also doesn't seem to be a lot of communication between webtime and webpay.

Recommendations

I need to know what its like to when I, as a user, calls for customer support.

 
 

Rocio from Utah Food Bank
Specialty: Non-Profit

July 2016

July 2016

Best Integration Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I really like the integration between WebTime and WebPay. I also like the cloud based system with auto updates.

Likes Least

WebTime is not a feature that is easily molded into what I would like to see and not see. My "wish" list continues with this program due to a lot of clitches in the system.

Recommendations

Take the time to demo the features offered. Know that not everything will work seamlessly nor without hiccups.

 
 

Kelly from Family Health West
Specialty: Healthcare / Medical

June 2016

June 2016

Paylocity Customer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Web Pay and Web Benefits. I really like how the Web Benefits program performs for enrollment.

Likes Least

Web Time and the fact this is not one platform.

Web Time is a very limited program.

Cannot pull data from Web Time to Web Pay reports.

Recommendations

Enhance your Web Time options. You need more flexibility in how many things can be separated out. For example: You need more "buckets" to give more options of different pay.

 
 

Julie from Prinova US LLC
Specialty: Food / Beverage

June 2016

June 2016

Paylocity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Paylocity's software is user-friendly and easy to navigate. The portal has both the ability for the employee to make changes and print pay stubs, W-2's, etc . . .

Likes Least

Paylocity does not appear to have a good choice of standard reports. The ones they have do not totally satisfy what I am looking for in a standard report. For instance, I'd like to see what changes have been made on any given payroll processing date, compared to the prior pay period. There are several different reports you can run to figure out this information, however we have been working with Paylocity for months to create the exact report we need to feel comfortable auditing our transmittal.

Recommendations

Look at the canned reports. Choose a couple that you think you would use. Open the report and review the contents and how the report is presented. Is this what you would envision?

 
 

Diane from The Herman Group
Specialty: Real Estate

June 2016

June 2016

Look elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They seem to know what they are doing from a payroll provider aspect, but that's about all I can say that is positive.

Likes Least

Where do I start?? Their support is terrible. Constantly changing account manager, customer support doesn't even know their own product, and the user interface is horrible. Not intuitive at all.

Recommendations

Don't believe all the hype. Once the sales person exits you are on your own. Although I wasn't involved in the implementation at the two organizations I have worked at who use Paylocity, I can't believe how awful the set up was at both.

 
 

Samantha from Performance Physical Therapy
Specialty: Healthcare / Medical

June 2016

June 2016

Paylocity is a very user friendly system with good customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customer support is great. Whenever I have a question or issue it gets resolved promptly with a simple call to the support line. The system is very user friendly for day to day HR management tasks.

Likes Least

The reporting system. Although Paylocity has numerous reporting capabilities, it is difficult to create a detailed report without a fair amount of trial and error... Also, to change a PTO or vacation plan is difficult because you cannot communicate directly with the team that handles the actual implementation.

Recommendations

Do a demo of the product and make sure whatever product is chosen that there is an option for continued customer support.

 
 

Jason from Performance Health Technology (PH Tech)
Specialty: Insurance

April 2016

April 2016

Gets the job done

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to communicate with and great mobile version.

Likes Least

Not always intuitive on how to navigate however very good at helping problem solve.

Recommendations

Don't be in a hurry and complete you due diligence.

 
 

Theresa from PBI
Specialty: Food / Beverage

April 2016

April 2016

Web Pay Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

it is very user friendly and has excellent reports.

Likes Least

We have had an ongoing issue that has not been corrected very timely. We have had to communicate the problem to them repeatedly.

Recommendations

it is a system I would recommend using. Other than the issue above it has been a good system.

 
 

Tom from Mythai
Specialty: Food / Beverage

April 2015

April 2015

Fast , easy, convenient.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Fast , easy, convenient.

Likes Best

Fast, easy, convenient, no fee on either side, almost like you use PayPal but easier.

Likes Least

So far we been happy about this web pay service for me everything is good.

Recommendations

It's easy to use, no complications, fast setup, statement is clear, is good for everyday use.