Clear Spider Software


 

Clear Spider is a cloud-based inventory management solution for business of all sizes. It helps users manage their inventory and improve overall company efficiency. The software supports inventory management, warehouse management, order and shipping management, billing and analytics across a suite.

The inventory management and control functionality helps users manage delivery times and also offers an automatic replenishment feature. It manages orders by maintaining details on minimum and maximum orders, as well as common reorder points.

Clear Spider also has a reporting and analytics feature that helps streamline operations, enhance operational efficiency and increase inventory turnover.

Clear Spider uses secure encryption for securing data and transactions. It also offers role-based permissions so that an organization can manage feature and information access on a user-to-user basis. This feature helps simplify both navigation and the learning process for new users.

 

Clear Spider - Inventory management
 
  • Clear Spider - Inventory management
    Inventory management
  • Clear Spider - Auto replenishment
    Auto replenishment
  • Clear Spider - Order management
    Order management
  • Clear Spider - Sign in page
    Sign in page
  • Clear Spider - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of Clear Spider

Showing 1-19 of 16

 

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David from Seeding Labs
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Using Clear Spider has allowed my organization to better manage our inventory and grow our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased the number of outbound shipments by 42% in the first year. Greater inventory accuracy and visibility. The real-time changes to inventory means I can better informed decision related to my business. The addition/ creation of an on-line order portal greatly reduced the number of man hours we have had to devote to internal order processing and an increase in customer satisfaction.

Pros

The system is easy to use and has more features than we need. The tech support people are superb. Integration/ interfacing with other systems is easily handled by back end support. Partnering with Clear Spider means that my organization could move away from a very linear outbound order process, and serving only one customer at a time, to handling multiple customers and orders at the same time.

Cons

The one major downside to the software is the lack of user customization. Users can not create their own reports or change the layout of views. The flip side to this is that the Clear Spider team can create just about any report that you need. The lack of flexibility is the one knock on the system.

Source: Capterra
 

Vincent from Global Industrial (a Systemax Co.)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Excellence in execution: From start to finish, ClearSpider assisted along every step towards success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Cost Savings Reporting.

Pros

Reporting Functionality and System Flexibility Based On User Needs. Should you need support, the team is only a few minutes away and always ready to assist.

Cons

Could Use A More Modern User Interface (think Apple). The nature of the menu and tab system is the old school approach to IM>

Source: Capterra
 

Catherine from Floors, Inc DBA US Window Fashion Supply
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

I have used Clear Spider for the past 8 years and found the program to work perfectly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to find out where product is held in our warehouse, the age of the product, the sku details. I liked the ability to allow only some functions to some staff and full functions to others.

Pros

It's fast. I can maneuver quickly and get accurate answers quickly. Customer Support is absolutely the best. Broc Filman has been our main contact but everyone within this company has been fantastic to work with. Anytime we need help we get resolution within a few hours. Clear Spider gives fast, easy to understand reports and quick references.

Cons

We had to hire a programmer to help integrate the program with our customer ordering and payment system.

Source: Capterra
 

Geary from Aurora Parts & Accessories, LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

We have experienced great benefit from this software and great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this product working with our customers. Our customers have experienced inventory accuracy levels that they have never seen before because of the product's ease of use. In addition, those customers who have service shops have experienced dramatic increases in throughput due to the availability of the correct inventory to complete repair orders.

Pros

The ease of use of this software in addition to the functionality of the software are superior to others we have found in the market.

Source: Capterra
 

Kevin from Bassett Direct
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The software has been very useful and user friendly.It does what I need it to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

The reports and inventory calculations, usage etc.. are a huge benefit and time saver for myself and for our clients.

Pros

The navigation is very easy .It is very accurate for my inventories and usage which was what I needed it for.

Cons

There are alot of tabs and areas in the program that I do not require. I have engaged support and it is being worked on.

Source: Capterra
 

Tony from EIS
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Cloud base program that provides visibility for our customers access to inventory management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Provided enhancements to our vendor managed inventory program

Pros

Intuitive, easy to use, reliable interface with our ERP system, provides visibility of inventory to our customers.

Cons

Audit trail for min/max/rop adjustments and the ability to create report queries to customize reports for customers

Source: Capterra
 

Linda from Behind the Scenes
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Love having a web based inventory system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our clients can see their inventory anytime / anywhere in real time.

Pros

Our clients love the ability to see their inventory in real time from a web based program. The transition to Clear Spider went smoothly and our Clear Spider representative offered assistance whenever we needed it. We also like the ability to do a pick and pack list from the system. So far we have been pleased with Clear Spider!

Cons

After I go into a record to edit and I save it takes me back to the admin page versus back to the items I had already searched. It would be nice to if the back to previous page actually took you back to where you were. It would save several steps.

Source: Capterra
 

Joanna from Arysta LifeScience
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Phenomenal, my experience is beyond what I expected!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Efficiently manage inventory, love using my cell phone to deduct inventory and the initial investment is small but the benefits are 10 fold.

Pros

The price is what I like most and the ability to spilt payments so it doesn't hit our budget all at one time. The ability to analyze data and run reports is very valuable to me as an inventory manager.

Cons

It is difficult for me to see when I launch using internet explorer. I don't know how to zoom so I have a larger view.

Source: Capterra
 

Marcel from ADLS - Aerospace Distribution Logistics Support
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It was designed perfectly to meet my unique 5PL type service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Functionality
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Quality
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Unique 5PL business that can only be maintained and secured, by supplying customers 24/7, total Visibility and Control on the whereabouts of their valuable assets worldwide.

Pros

Adaptability to new technology I.E. Customized APP, Flexibility in maintaining, changing and/or adding new applications and, ease of use by all parties.

Source: Capterra
 

David from XTO Energy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Clear Spider has created massive efficiencies and savings for my customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CSI has created many efficiencies in our inventory management - most pertain to making inventory data digital and accessible across the company. The User/Company/Program relationship has been very important in our business because various business groups need ways to segregate their data from others. The order processes and to-do list assignments have created individual accountability in workflows where there was none before. The ability to heavily customize reporting features has allowed us to produce very specific (and valuable) reports to identify surpluses, compare performance of vendors to one another, easily compare pricing between suppliers and make informed decisions about our business that we simply didn't have the data available to make before. All of these elements equate to doing more work in less time and capitalizing on time and money savings that were otherwise unmanageable.

Pros

Clear Spider provides a deeply detailed and configurable inventory solution but allows the flexibility to use as much or as little as needed. This means that we can benefit from one product to manage something as simple as a department supply closet to a complicated parts management and procurement system for company assets. If the functionality you're looking for doesn't exist already, niche solutions can be designed and implemented to fit very specific business needs. Despite the high level of configurability, CSI is also the most stable application that I support.
Most importantly for our business, the level of customer service is outstanding. As an analyst that supports several applications for my company, I dread calling tech support for some applications and being met with endless automated answering services and then waiting several days for a response to an issue. My support contact at Clear Spider is one call away and works closely with me to maintain an understanding of my specific business needs.

Cons

The most negative feedback I get about CSI is related to the UI. Many of my customers use web applications with flashy graphics and animations, and some simply notice the difference between CSI and other applications that take advantage of updated CSS stylings / plugins. What people like about the UI is that once they've learned how a page works, most other pages follow suit (query parameters near the top of the page, a display button and results below). My customers are also interested in workflow graphics / animations showing them where an order is the in workflow process.
One drawback for customers has also been the learning curve when they're first exposed CSI. It's difficult for people to understand the relationship between items, transactions and orderlines at first. There are also many cases in which our users only need to use a fraction of the functionality provided (many of the configurable elements of an item are unused) and they wish they could permanently hide areas that are unused, such as unit of measure.

Source: Capterra
 

Leticia from Microlease Ltd
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

The system has made our inventory control much easier and pleasant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier view and control of inventory.

Pros

I like all the different characteristics of each item you can add. Pictures, details, price, etc. Clear and straight forward.

Cons

A bit too much information which not all customers might use, and unable to move around/remove some bits of the information.

Source: Capterra
 

Nathan from Tampa General Hospital
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

This software has greatly improved the efficiency of our warehouse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our warehouse was barely functional before we began using the software. Now we have a fully function warehouse to support our hospital.

Pros

I like how easy it is to use and how easy it is to export inventory reports to excel. It's very beneficial to me to be able to export quickly and send information to others in my organization who do not actively use the software.

Cons

The software works great for our purposes but it would be great if you could have the same item with different quantities listed in different locations and to be able to pick specific pallets to pull from.

Source: Capterra
 

ASHLAND from RUBY'S RUBBISH
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I HAVE WORKED ON THIS FOR 6 MOTHS, FROM SETUP AT OUR COMPANY TO FULL OPERATIONS. VERY PLEASED.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

GREAT TRACKING OF INVENTORY.

Pros

I FIND THAT THE SYSTEM IS VERY USER FRIENDLY AND EASY TO NAVIGATE AROUND. THE INVENTORY IS VERY EASY TO UPLOAD AND MANAGED MOVING FORWARD. I WOULD RECOMMEND THIS SOFTWARE TO ANYONE LOOKING FOR A USER FRIENDLY SYSTEM.

Cons

I TRULY WISH WE HAD MORE OPTIONS FOR RUNNING REPORTS, IN OUR CASE, I WOULD LIKE TO RUN REPORTS ON INDIVIDUAL ITEMS WE SELL BY DATE RANGE TO SEE IF ITS SOMETHING WE NEED TO CANCEL OR CONTINUE TO CARRIE IN OUR RETAIL LINE.

Source: Capterra
 

Hassan from Inland Technologies & Quantem Aviation
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

Excellent software. Have had great success in our purchasing system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

-The PO process is now online and anyone can access from anywhere
- Approvals are done before the PO is issued
- Inventory is online and anyone can access from anywhere
- Provides real time inventory

Pros

The process of approvals of orders is automatic and flows through perfectly and the creates email notifications at the same time.

Cons

Does not allow approvals to proceed based on dollar amounts of POs. This would be ideal for our situation and process of approvals.

Source: Capterra
 

Sandy from TCH
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Clear Spider helped us configure the system to work for our purposes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

We are able to provided kanban systems to our customers to make their order processing easier, and the keep the customers loyal to our company.

Pros

the system works smoothly to get our customer orders entered into clear spider and into our inventory system as well

Cons

The scanners that we purchased to go with the system are not as user friendly as we would like. We had to create different work arounds for two of our customers in order to meet their requirements.

Source: Capterra
 

Paul from Tsubaki of Canada Limited

August 2017

August 2017

Works as advertised.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The flexibility - the developers were able to provide custom functions and features to meet our requirements.

Cons

Minor point - Flipping between other cloud applications, Clear Spider interface comes across looking dated, but this is pure subjective.

Source: Capterra
 

Trevor from Parker Hannifin Corporation

August 2017

August 2017

The software/scanner capability is top notch. The day to day support is excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customization capability with an off the shelve product. Leverage to create additional value over our previous software provider. From a software and transactional purpose we can offer

Pros

The ability to create adapters and attributes allow us to customize the software and customer setups to meet our business needs. Having customer & supplier modules allow us to leverage the value in our services.

Cons

The menus and user friendliness of the site could use some improvement and it is being worked on. In our business, we have a large variety of pc skills with our users and training requires us to create clear work instructions to avoid support calls. Clear work instructions on the new Android/IOS scanners would be beneficial

Source: Capterra
 

Alan from Gold's Gym

August 2017

August 2017

ClearSpider has been an critical tool in helping our organization streamline inventory management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ClearSpider functionality is highly customizable, beyond the standard features package, making it a versatile tool for unique business data and operational needs.

The ClearSpider development team that is assigned to each account is also highly skilled in understanding the needs of the business and translating it into tailored system solutions.

Cons

Development of custom functionality after launch is subject to the ClearSpider development team's bandwidth. The ClearSpider team is always flexible, responsive and supportive but system development needs on short timelines are challenging to get completed.

Source: Capterra
 

Loren from eWize Fulfillment 4 U

November 2014

November 2014

President

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After selling our successful fulfillment, warehousing, digital print and call center business we saw the need for B t6 C and small B to B fulfillment for online sellers and importers. In starting this new service 3 years ago we did an exhaustive search of warehouse management software and chose Clear Spider.

We found this to be one of the best decisions that we have made. The product is good, the customer service has been outstanding and they have really handled customization and adaptation well for us. Our clients have been pleased with their 24/7 access and reports provided.

We highly recommend Clear Spider to any organization looking for a warehouse management software solution whether a small or large organization.

Source: Capterra