AdvancedMD EHR Software


 

AdvancedMD is an integrated medical software suite for independent practices. Products include practice management, electronic health records (EHR), telemedicine, patient relationship management, online reputation management, big data reporting, practice analytics reporting and physician-performance benchmarking, along with managed billing services for practices looking to use third-party billing.

AdvancedMD includes tools and technologies to integrate practice and patient workflow together for small to large practices. The features offered by AdvancedMD are bundled in a fully integrated suite, allowing users to access data via the centrally managed AdvancedMD cloud.

 

AdvancedMD - Scheduling details
 
  • AdvancedMD - Scheduling details
    Scheduling details
  • AdvancedMD - EHR dashboard
    EHR dashboard
  • AdvancedMD - Telemedicine
    Telemedicine
  • AdvancedMD - Online scheduling
    Online scheduling
  • AdvancedMD - Rooming
    Rooming
  • AdvancedMD - iPad charting
    iPad charting
Supported Operating System(s):
Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

294 Reviews of AdvancedMD

 

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Software Advice Reviews (223)
More Reviews (71)

Showing 1-20 of 223

Spencer from How Healthy Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Does not live up to the hype

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Shame on this company. Do not sign up with this company. They will take your money and never let out of your contract no matter how bad their software is.

Pros

Training was excellent. Nothing much else to say. Most Electronic billing software is very similar.

Cons

They are constantly upgrading their software which puts their system down for days. They have lots of software issues. It is not reliable. I submitted claims 3-4 mo ago which never got submitted to the anthem blue cross nor united healthcare. United healthcare has a 3mo deadline. I was wondering why I never got my reimbursement checks. It was because AdvancedMD never submitted them even though I completed the end of the day wizard. By the time I found out, it went beyond the 3mo deadline, and resubmitted them after. This cost me which made me not be able to pay bills on time costing me my practice. I am now in default all due to advancedmd's misleading software making you think everything is submitted when it it isn't. They have software issues that will cost you your practice. Also this is not for chiropractors, it is designed for MD's.

 
 

Amy from CFPC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Transition to AdvancedMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We made the transition from outsourced billing to in-house billing and with AdvancedMD the transition has been smooth! We are so glad we made the jump. We have saved money and have gained full control to see what sources are paying out and which are not.

Pros

The system is very user friendly. There are a lot of reports and screens, which can be overwhelming; however, with great customer service and implementation specialists designed to make your transition smooth, you realize how much you are really getting!

Cons

I really have not found any cons with this system yet and I am hoping I don't in the future. Overall great system!

 
 

Val from VWE, LLC
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great EMR with well-developed billing package

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The interface looks great, everything is easy to find, and it integrates easily with labs, SureScripts, etc. Dot phrases speed up note-writing.

Cons

The telemedicine component still needs a little work. Someone has to actively watch the scheduling screen to know when a patient arrives for an e-visit. Pricier than some of the competitors.

 
 

Dianna from Virginia Hand and Rehabilitation Services
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It is easy to do the work flow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far I enjoy the features of the software, just not the billing of claims!!!

Pros

Posting payments!! It is neat the way you can pull up the eob and hit the button and it puts in all the info for you with one click. Very time saving feature.

Cons

Right now, the having to submit claim on a daily bases, as too many claims especially for the paper claims. Money being wasted and spent.

 
 

Jeanine from Hunter Vision
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great first EHR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This was the first real EHR system our company used. We were a small business and went from Outlook to utilizing this system. Was a great first step into the EHR world. Easy to use. Basic templates.

Cons

Minimal options for customizing the schedule and templates. Basic platform. It works, but can definitely be improved upon.

 
 

Melissa from Frost Mental Healthcare
Specialty: Psychiatry & Psychology
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Excellent Implementation Team and Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the best software I have seen and used. I have reviewed and worked with 7 software companies.

Pros

The solid base of the platform, it is customizable and responsive. The learning curve is fairly easy and yet the depth of the software continues to add more value as you learn it.

Cons

The progress notes open in word documents, not inside the software. The scheduled drugs are not able to be scheduled into the future for the software to prompt for refills.

 
 

Rob from Dermatology Billing Associates
Specialty: Dermatology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Great relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We look forward to working with AMD and constantly striving towards excellence for our providers and their staff.

Pros

Our key account manager does a great job communicating with us and resolving issues as they arise. This translates into prompt communications with our billing clients and quick resolutions to problems. Our clients appreciate this, as do we.

Cons

Whenever we have issues, we do have the ability to suggest improvements to the system - which helps.

 
 

Anna from Resource Partners, LLC
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Mostly Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly.

Pros

I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.

Cons

I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!

 
 

Peggy from Gulf Coast Vein and Laser Center
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

MIPS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I am very appreciative of the support staff but one in particular, Beth Linker. I can't tell you how helpful she has been to our company. She stayed on the phone in the past countless times until I understood all the changes and requirements for MACRA MIPs (which is a task in itself) and is available to me whenever is convenient for us. Thank you BETH!!

Pros

Advanced Support System and programs the continue to grow with our company. We like to new program to incorporate Advanced MD and Demand Force

Cons

The only thing we do not care for at this time but working to utilize it more each day is the new Legacy scheduler, we were use to the old way but will adapt to the program

 
 

Armando from Florida Pro Health Inc.
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Advanced MD is a great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support is amazing! Our Rep Tammy Svedin is incredible professional and is always there to help us (5 starts for her)

Pros

I like how it has improved over time and how it continue getting better and integrating with all needed aspects

Cons

The templates setup takes a lot of work, I suggest to have predefined fields that we can combine in one template. Also it is complicated to set up the word merge correctly

 
 

Karen J. from SYNERGEN Health LLC
Specialty: Billing services
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Excellent Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

- Customer support is excellent and prompt

Pros

- Customizability to meet business requirement
- Very user friendly and uncomplicated
- Customizable tabs and reporting features

Cons

- Like any system, there are minor limitations.
- Patient balances are only available line by line and not by visit

 
 

Anjum from Integrative medicine of Acadiana
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

At my 1 year anniversary, I am very much satisfied with my decision of AdvancedMD PM and EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since Beth Vella Linker trained us again and re did our implementation set up, I am finding it easy to navigate through. A lot can be done through this system, still learning in steps. I would recommend Beth as the best Implementation Manager and Trainer so far in my last 1 yr with AdvancedMD

Pros

A complete PM/EMR. Its an extensive and Comprehensive program.
Does the eligibility check at least 24 hours before the appointments

Cons

Advance Ifax and PM does not work with apple (IOS), Fujitsi scanner is not compatible with the software as AdvancedMD is only compatible with Twain scanner drive

 
 

Dorothy from Family Foot Care
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Beats the Rest of Them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have been customers for over ten years. The PM portion of the program is very intuitive and user friendly. Learn all aspects of it, and you will run a better and provide improved patient care.

Cons

The customer support is better than most; now that is not a big pro because I have tried three other software programs and their "support" was smoke and mirrors. AMD has decent support; if you need help learning the billing section of AMD you will need to pay for private one-on-one. At least they offer that service. From what I have experienced, the others offer nothing aside from the promises given by salesman.

 
 

Donna from Center for Hand Surgery Inc
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very easy to learn and use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We recently had to leave Adv MD because our EHR, that we had before Adv MD, recently developed scheduling and billing modules. That kept everything under one roof, but we still miss the convenience of the many features of Adv MD that our EHR does not have. I have no reservation in recommending Adv MD.

Pros

There were many reports useful for billing, contract negotiation, AR, and patient demographics. It was easy to break out what charts had not been billed yet, what procedures were used the most, and how many patients were in what financial class or carrier. The schedule was super easy to see at a glance, daily, weekly or monthly.

Cons

Some reports did not offer the option of beginning and ending dates. For example, to get a report of how many worker's compensation patients we saw in any given year, we would have to create a custom report that required a fee.

 
 

Byrd from Agnite Health LLC
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

AdvancedMD was selected for our billing service platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been very happy with the overall AdvancedMD platform and compared to most PM software it is extremely easy to use and to teach staff. It is a logical software and they have some exceptional staff on board with the company..

Pros

User friendly
Straight forward
Extremely easy scheduling template creation
Automated eligibility is excellent
Incredible conversion successes
Higher level of support for our billing company
AdvancedInsight Reporting is extremely beneficial
Video training is some of the best webinar training

Cons

Canned reports are inadequate
AdvancedInsight optional reporting is a bit costly
Some of the Clearinghouse functions are fantastic and great scrubbing edits! There are some limitations such as not being able to view the claim form without printing a claim.
Extremely slow to print a single claim form
Some limitations in daily reconciliation reports; especially by user


 
 

Justine from Managed Accounts Receivable, Inc.
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great system with a few issues.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall a good system to use.

Pros

We've used AdvancedMD for over 8 years and it's been great. Very user friendly. Works well with a number of specialties.

Cons

There has been a number of system issues/bugs over the last year that have affected use with my clients. System slowness, crashing, etc. I know it was due to growing pains, but it's been frustrating.

 
 

Nicole from Legacy Heart Care
Specialty: Cardiology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Overall satisfied with AdvancedMD's system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system is very easy to use, train on and MOST errors can be corrected easily. PM and EHR both user friendly.

Cons

Reversals need work they are a pain and time consuming. Refunds that were processed in error cannot be voided and put back on which can cause confusion with a refund on an account that is not really a refund.

 
 

Manik from Medico of South Carolina
Specialty: Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Best Practice Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Software, Great Customer team and they know what to do to capture the market and how to keep their customers happy!

Pros

Reliability comes first! Customer Service is Awesome! Great reporting - easy to learn and customized pricing!

Cons

They are good in what they do! Some interfaces not available with EMR's which i am assuming is because of Strategic reason

 
 

Shannen from Dermatology
Specialty: Dermatology
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Favorable

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Overall experience has been favorable. The system is user friendly and support staff is helpful. The patient portal and Advanced Insight (reporting tool) are great. Our relationship manager is very knowledgeable, detail oriented, and attentive.

Cons

Patient call center could use more training. Implementation team need to work on the smaller details of onboarding an office key.

 
 

Patty from Dermatology Associates of Eastern Ct. LLC
Specialty: Dermatology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Satisfied Long Standing Client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been a client for many years are very satisfied.

Pros

Having been a client for many years we have been through the "growing pains" with this company. Overall it has been a favorable relationship. AMD is always improving on the client experience. Initially I was not excited about the feature of having to create "online cases" for issues/questions/problems due to the concern for turnaround time. Overall this has turned into a positive experience as I no longer spend time calling the client line for support and the response time with a resolution is usually within 24 hours. Having an assigned Relationship Manager who is very attentive to my specific office needs has been extremely helpful.

Cons

All software companies have there issues AMD is no different but I cannot identify one specific area that I would deem a "con".

 
 
 
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Showing 1-20 of 71

Susan from Universal Health Network

August 2017

August 2017

I am a fan of this software, easiest system I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it is web based, it is user friendly, and I like the reporting capabilities. Whenever I call support they are friendly, easy to understand and extremely helpful.

Cons

I would like the software to be able to be able to merge duplicate patients. At times the system is slow or freezes. I would also like to be able to access multiple keys at the same time.

Source: Capterra
 

Joseph from Water Street West Integrative Medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Intuitive and regularly innovating, comprehensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software revolutionizes healthcare documentation. You can't be without it. It's easy to learn, intuitive and expands to accommodate a wide variety of needs.

Pros

The Practice Manager and EHR are very broadly integrated, are very smooth and thoroughly comprehensive.

Cons

I have found it somewhat challenging to customize clinical templates , but there are many choices available.

Source: Capterra
 

Bob from Linda Woodson Dermatology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The system works well but is substantially more expensive than our previous system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is like all the others on the market but is actually a little less user friendly when changes are necessary to the template. easy to use in scheduling and billing and demographic entry

Pros

Quality is good. We have not had major issues with downtime. Sometimes it is hard to get support to quickly address a situation when it arises (don't give me a number and a promise to call back, give me someone to walk me through fixing something when I call)

Cons

Every time changes are made to the system (adding another provider's schedule), the monthly charge is substantial and frankly is too high. There should be a one-time fee to add another provider to the system because frankly the cost on your end is not that much to add an additional schedule to my system. Also in the ease of use critique above, when I need to change the hours a provider is working in a given day, it is not easy and your cust svc staff/programmers seem put out sometimes when changes are requested.

Source: Capterra
 

James from Gastrointestinal Associated Specialists PC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Probably a better product than the "free" EHR we were using.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vague question- compared to what?

Pros

Seems to have a lot of functionality- more than we are aware of. The ability to perform customization to our practice needs is very important.

Cons

The proper utilization of ALL the functionality is severely limited by the quality of the training provided with the initial purchase and set up. It seems that we have bought a product which is in a large part beyond our ability to utilize to its maximum performance.

Source: Capterra
 

Dee Dee from Highlander Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The customer service reps are always very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

pretty easy to use for the most part, ease of looking at schedules and colors to use in he schedule

Cons

I do not like that the doctor never stays with the same doctor as you are searching for appt .

Patient's do not like that the bills go to the insurance card member

Source: Capterra
 

Consuelo from North Dallas Eye Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall, the software works great when it works. There are glitches that slow down the flow of pts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to view a physician's entire weekly schedule at once and detailed information displayed on
carrier A/R reports.

Cons

Unresolved glitches, not able to pull up more than three patients, and users do not have the ability to run customized reports with personalized field options.

Source: Capterra
 

Darichelle from Dimmick Laughlin Dermatology, LLC

August 2017

August 2017

Frustrating, but works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great customer service, ease of posting payments, eligibility check, End of Day Wizard, custom reports,

Cons

Runs slow, freezes, reports are difficult to sort through, training is not helpful, RCM is awful, insurance can't be changed only termed if incorrect

Source: Capterra
 

Sarah from Northwest Eye Surgeons

August 2017

August 2017

I like the key accounts line. Its great to have a live person help me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting. There just about any imaginable report needed. I also am happy withthe key accounts line. Having a live person to help me in the moment is very valuable to me, rather than logging a ticket.

Cons

The advanced insight reporting.Its not intuitive to use for custom reports.
Aldo the auditing trail. I wish there was a feature that allowed me to see the activity on each account, but it may be Im not aware of it yet.

Source: Capterra
 

Jenna from Desert Valley Neurology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very easy to use, great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use with this software is great! It makes training new staff members very easy. It is also easy to check if Meaningful Use requirements are being met!

Cons

There are times when you are working on a task and then the program has to restart. It happens with no notice and the information is not saved. But on the plus side it only happens to a single user so it is nice that the whole office isn't down. Also, it starts right back up again so there is little time wasted.

Source: Capterra
 

Ray from Open Arms Healthcare Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very helpful and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to manage the office functions much more efficiently.

Pros

Responsive staff and navigational aspects of the system are useful. The Dashboard and benchmarking are what I like most.

Cons

Custom Reports and the inability to format reports in certain formats for certain programs. Some of the data needs to be changed from time to time and the export, formatting and pulling data hurts.

Source: Capterra
 

Teresa from ABM Billing Services & Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Working on AdvanceMD is pretty easy to use if you receive the correct training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You are able to enter the charges in different ways, You can have quite a few employees working on the system at the same time. If the Insurance are set up correctly and the procedures are set up, everything can run smoothly. You could run budgets with seeing where your money is.

Cons

The claim inspector not knowing why the claim has been held. It does not tell you what the errors are, it will state within the claim there are one or more errors but it does not state what are the errors. Some times when calling they can not answer the question quickly. With what the Doctors have to do with an EMR and they want the billing together. It has taken a long time for our EMR to reach out to a doctor that will be leaving cause the Doctor asked me what are EMR is like and I could not tell him. IF we are billing we should be able to see the EMR so we could inform our groups and get them on the system instead of losing a doctor. Which is what is happening to one of my big Groups. There is not communication between the Advance MD that uses your product and how it is better or what the changes are. Not everyone can go to the yearly meetings to see the products.

Source: Capterra
 

REBECCA from Alamance-ENT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Advanced MD is easy to learn. Not as intimidating as first feared.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

making scheduling easy.

Pros

I SCHEDULE SURGERY SO I LIKE HOW EFFICENT AND FAST SCHEDULING ACTUALLY IS. I can look up a patient in a fast effective way if they are calling regarding their surgery. I can reschedule them easily as well. I can see all the information I need quickly about a patient. Their demographics, insurance etc.

Cons

wHEN YOU OCCAINSINAL HAVE A BUG IN THE SYSTEM LET US KNOW ABOUT IT INSTEAD OF GETTING OUR IT DEPARTMENT INVOLVED FIRST.

Source: Capterra
 

Lorilynn from Advanced Billing Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It was a rough start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Workflow and consistency. I like that AMD works with other vendors to make the process easy and effective

Pros

The efficiency of productivity. I like the functionality and work flow. It's not that easy to understand at start, but with some consistency, best practices are developed.

Cons

Training, set up and start up. It's pretty instense to start up a new practice, way too many steps for EDI set up and customization. It would be nice if a development team would be able to hand hold during this process, the switch over from another product is time consuming and difficult already.

Source: Capterra
 

Natalie from Center for Healing Neurology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Fantastic customer support. Easy to use. We're seeing very quick turn around in our reimbursements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Thorough training. Easy to learn and use. Insurance reimbursement turnaround has been very quick. Great customer service.

Cons

If a patient demographic or insurance update is made in our EMR (Practice Fusion) the updates are not transmitted over to AdvancedMD. Only our original entries transfer.

Source: Capterra
 

Bryan from Moxie Healthcare Solutions LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I am very impressed with AdvancedMD. They have thought of almost everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency and a more intelligent workflow.

Pros

The workflow makes a lot of sense. As a mid-sized billing service, I love the CBO Option. This allows us to work across all of our clients' databases at once, without having to log in-and-out of individual databases. This has greatly improved our efficiency! I also love the fact that AdvancedMD reviews our claims before they go out the door using professional claims review software. This software anticipates any potential coding issues or other problems on the claim before they even go to the clearinghouse. This helps us reduce our denial rate. The denials module is great - it has streamlined our denials management process in that we no longer work from paper. We now work from intelligently-created queues. This is another HUGE time saver. The Collections Lists for working Accounts Receivable is also well thought-out. We used to have to run paper reports in our old system to work Accounts Receivable. We now create work lists for our collections team and assign various payers to these work lists. This not only helps our collectors work A/R more efficiently, but it helps our supervisors manage the A/R queues better. Lastly, I love the Statement Module for patient statements. It is so easy and effortless to do patient collections now. AdvancedMD can even be set up to write off accounts that need to go to the Collection Agency automatically, and prepare a file that can easily be transmitted to our third-party collection agency. Great software!

Cons

As a cloud-based product, it can be a little slow occasionally, but not excessively slow. There are a couple of other small things I wish the software did differently, but I has certainly has exceeded my expectations.

Source: Capterra
 

Cynthia from Family Foot Care
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good cloud based practice management system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud based.

Pros

Cloud based so feels more secure and I can access from multiple offices. Chat support very good. Phone support sometimes is /sometimes not so go with chat.

Cons

Some aspects are cumbersome and could be better done but overall gets the job done. Works best with Internet Explorer- not our preferred browser. Not as user friendly as our EHR.

Source: Capterra
 

Gena from stronghold counseling
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Primarily positive although recently there has been very slow response time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of being able to schedule, send claims, get answers. I am impressed with almost all of the representatives I talk to. Your software is expensive but the savings and efficiency has been worth it.

Cons

Right now there seems to be some response time issues. I have noticed it since adding the new scheduler format and am hoping it is just issues that will soon be fixed. The wait time can be extremely long and using the actual wait list often locks up the system completely.

Source: Capterra
 

MaryEllen from Eye Care NorthWest

July 2017

July 2017

I am completely a new-beeeee!! It has been a short learning curve type of system -

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most of it makes sense in a synopsis = I have not been a computer user overall and to actually begin with this system on a daily basis was a definite concern to me ,sleepless nights, that kind of thing. However, there was nothing to be concerned with. Its too easy!

Cons

Little to least like because it is well thought out. The questions can easily be answered by the tech support or our billing service. They interface with us and I can go directly to them if I get confused on any new topics. I have had difficulty with tech support realizing I am a contact person for our office, they seem to not have that on file although I have had our billing service address listing me numerous times and if any complaint - the tech support level one tries hard to address questions but it did take me far too many times w/level one techs to finally send me to have a repeated issue resolved by a higher tech dept. in your system.

Source: Capterra
 

Rivky from MBH

July 2017

July 2017

Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software offers many wonderful and convenient features creating a pleasant experience when working with it.

Cons

Nothing about the software is to be disliked, however as to AdvancedMD in general, the queue at the call center is quiet long.

Source: Capterra
 

Kaja from Shifa Health
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Our Transition to Advanced MD was easier than anyone could expect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Electronic charge entry and claim edits make billing out claims a breeze. I like that I can do a quick overview of all claims and approve them and if it does not meat coding guidelines it will let me know so I can take a closer look.

Cons

cannot group AR module my individual commercial insurance. I can group it by financial class if I just want to look at Medicare or Workers Comp claims but I would like to be able to just look at Beacon Health, or just Tricare.

Source: Capterra
 
 
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