AdvancedMD EHR Software


 

AdvancedMD is an EHR and Practice Management solution that delivers scheduling, documentation, ePrescribing, revenue management, and financial reporting capabilities in one suite. Users get an industrial-grade computing experience with renowned speed, secure access, and support. There is no software to install or maintain; automated updates make managing regulatory changes such as ICD-10 and Meaningful Use effortless and free. 

This EHR platform provides access to patient data in seconds, automatically passes charges to billing staff, and populates lab results in patient charts. Single sign-on from any location means immediate, secure access to patient data and records via the cloud, allowing users to stay connected anywhere. Mobile technologies provide access to schedules, notes, and histories on the go; capture charges from anywhere for better accuracy. 

AdvancedMD allows staff to complete check-in in less than a minute, transfer patient data from any system, and customize scheduling to fit practice needs. AdvancedInsight Reporting provides tools to measure the financial performance of physicians and practice; drag and drop tools make running reports fast and accurate. 

AdvancedMD allows private practices to select the billing option to best fit their needs. In-house staff benefit from Claim Inspector, which scrubs each claim resulting in a 95 percent first-pass acceptance rate. Partnering with their Medical Billing Services mean the entire claim process is managed by billing specialist while maintaining oversight into practice finances. 

This solution is priced on a monthly subscription basis; there is no contract, and support is included. It is supported by Windows as well as iOS for the iPad and iPhone. 

 

Supported Operating System(s):
Windows 8, Windows 7, Web browser (OS agnostic)

56 Reviews of ADP AdvancedMD EHR and Practice Management Software

 

from Family Health, LLC
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

AdvancedMD Software

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Functionality

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Customer Support

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Likes Best

I am a novice nurse practitioner who started a clinic from the ground up. Needless to say I was overwhelmed with all so many software choices. Then I spoke with an amazing young man who treated me with so much respect and kindness that I knew I wanted to go with AdvancedMD and hoped the software lived up to my expectations. For me personally, I was more interested in the people at the company and how they treated me simply because I was going to need a lot of help. The software is great, but the people who represent it really won my respect.

Likes Least

There is nothing about the vendor that I don't like! The people who had the task of training me are top-notch, and my salesman is unbelievable! I am new to the practice setting and am getting used to the software. There are a lot of features that I am still mastering and I don't have anything negative to say about the software. Most of the time if I think something is wrong, I find out it is my user skills and not the software.

Recommendations

I would recommend that anyone evaluating this software fully explore what it has to offer their practice and the software will sell itself.

 

from Robin Jackson Consulting
Specialty: Multi-specialty
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Don't make a software purchase without looking at AdvancedMD

Ease-of-use

Functionality

Product Quality

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Likes Best

AdvancedMD is competitively priced and easy to learn. It offers a comprehensive package of practice solutions. The Claims Center provides a convenient location to manage your claims. As a consultant, I run a wide array of reports, and in 11 years, I have not had any problem finding a report that provided me with the data I needed.

Likes Least

In the past, the EDI application process was at times frustrating, but recent changes have streamlined that process.

Recommendations

Ask questions! Most demos are designed to show the product in the best possible light. I have watched many demos over the years. Often, what you see is not what you get. The AdvancedMD demo is representative of the product you receive.

 

from iBackCheck Sport Therapy
Specialty: Physical therapy / rehab
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product to help improve the overall functionality of my business

Ease-of-use

Functionality

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Likes Best

The simplicity of the product is great; it is easy to learn and everyone on the support team has been very helpful throughout the entire integration process.

Likes Least

The only thing that I disliked would be the amount of time it takes to get everything up and running. It took longer then expected. However, other then that, there is nothing that I do not like about this product of vendor; it truly has met all of our expectations. We could not be happier so far with the transition.

Recommendations

Take the necessary time required to properly learn and understand the software, for it is very beneficial to learn it properly the first time; it will make things a lot easier!

 

from Central Care Cancer Center
Specialty: Oncology / hematology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Review of AdvancedMD

Ease-of-use

Functionality

Product Quality

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Likes Best

It's easy to work with. The training was good in the beginning. I like the chat option, as well. The billing software is easy to use, and the training videos are a great help.

Likes Least

The reporting software. Also, we would like a way to post a negative payment. And in the electronic remit while posting, it would be easier if we could click on the name, date, or ticket number and have them listed in order. We have hundreds of tickets to post, and it is time-consuming.

Recommendations

Call and speak to someone that currently has this software and get info from them.

 

from SecurityCrossroads MedicalCenter
Specialty: Internal medicine
Size of portfolio: Single user Portfolio size: Single user

Complicated software : Not really built for small/micro practices

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Likes Best

We had a great trainer after pronounced delay at start up. They left no time for multiple, complex issues, especially to solve problems for new users. Initial load of basic data was delayed (3 months), because the programmer was sick. ADP AMD did not compensate for time lost and was very strict about scheduling training times.. They would give no leeway or flexibility. So many of the very complex components of the software went unexplained and unreviewed at the time of training. I have no references to other users in my area.

Likes Least

The program is very complex and it has a very detailed complex setup. I had to download and print the manual (still at spring 2013 version). This may help me use the software better. It's a rather pricey system for a small practice (I am a micropractice internist). Help and support is difficult to get in a timely fashion, though when I get it, they are very good. They do not give you much time. For a Fortune 500 company that started off as a payroll and data processing company, that went into medical billing, then into EHR, they are a bit disappointing. Obviously, they do not have many medical people, especially MDs and RNs involved on an on-going basis. They are not actively seeking feedback from their customers, and are not listening to such feed back.

Recommendations

I went through 2 EHRs and tested over a dozen others, not to mention viewing demos and sales pitches from about 40 vendors. There are over 700 EHR/PM vendors. You have to spend a year researching and really need a test drive option, which very few vendors offer. The sales staff is pushy, but you have to insist on demos of functionality and usability. AMD did not tell me that eligibility verification was only 50% efficient with their RelayHealth partner. Research this aspect if you are going to sign. As for the EMR/EHR, you have to spend much time customizing, and few vendors will tell you that. It's complicated in Advanced MD.

 

from Central Care PA
Specialty: Oncology / hematology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Overall love the product, but the support could use some tweaking

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Likes Best

I liked the ease of the transition and training up front on the product. The reports are great if you buy the additional reporting suite, which gives you more options. It's web-based, so you can log in from anywhere and work.

Likes Least

The support was great in the beginning and still is for simple chat requests, but if you have to have a case opened for further review, it takes forever. Sometimes, months go by with no update. I had a case open once for so long that when they finally called about it, I had forgot that was even an issue because we found a workaround.

Recommendations

Make sure that if you have to interface with any other products, they are supported by AMD.

 

from HIES, Inc.
Specialty: Billing services
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

AdvancedMD Review

Ease-of-use

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Likes Best

The product really does cater to the advanced biller. Many of the features in AdvancedMD are really terrific for those individuals who have lots of experience in medical billing. I can use the reporting features to export lots of different data. I would like to see some additional reports, but I find the reporting to be pretty user-friendly. I also like the ability to build the letter templates for patient billing and insurance appeals. I love the fact that AdvancedMD is always updating the product to stay current with all the changes taking place.

Likes Least

First, I do not like the eligibility feature. It is too expensive and not as good as some other eligibility modules I have seen. It does not provide the information that I have seen in some other practice management software products, and it goes down too often. AdvancedMD needs to make some changes in this area. I do not like the inability to see the patient history when in the charge entry screen. I am not happy with the inability to have AdvancedMD open more than once on one computer.

Recommendations

Look at all the modules, have a clear understanding of how you will be using the product, and compare this to other software products.

 

from New Beginnings Wellness Center Inc
Specialty: Mental & behavioral health
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Positive Experience

Ease-of-use

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Likes Best

AdvancedMD is an all-inclusive software product that is able to manage all aspects of my clinic's needs.

Likes Least

It's not compatible Mac computers. This has been a challenge for us

Recommendations

Be mindful of your computer systems and what operating systems they are running.

 

from Winning Health Sports Medicine
Specialty: Other specialty
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Evaluation from Sports Med group:

Ease-of-use

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Likes Best

It's less cumbersome than most of the other EMRs I've used. It's not as difficult as Meditech or MedInformatix. It's probably less useful than the Allscripts platform I've used. It was not completely clear when I first agreed to take on this platform that it would require significant additional costs to really get it to be useful rather than to just record a patient visit. The customer service employees of this vendor have all been friendly, and it does seem they are genuinely trying to help get this system to work better for us.

Likes Least

To make it really functional in practice (being able to e-scribe, get laboratory data, etc.) required significant additional costs that I was not fully aware of upfront.

Recommendations

Ask for a bullet point listing of exactly what functions you get with the base pricing and what additional functions will cost to make it functional beyond having a recorded health record (e.g., being able to interact with pharmacies and labs as needed on a daily basis)

 

from Hometown Family Health
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I like the seamless integration of practice management with EHR

Ease-of-use

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Likes Best

I like the integration between practice management and EHR. I can easily prepare the charge ticket from the chart note and measure the meaningful use parameters before closing the note. I can adjust templates myself, or ask someone from support to do it for me. The support technicians are knowledgable and eager to help.

Likes Least

I rarely get through to support with less than a 15 minute hold time.

Recommendations

Look at several vendors. Test drive at least 3 after the sales demonstration. Look at how well the program meets the needs and work flow at each point of patient contact: 1) scheduling, and entering patient demographics and insurance, 2) documenting the encounter, selecting a template, entering vital signs, and maintaining a patient history, 3) tracking patient prevention needs, 4) billing and tracking payments, 5) tracking productivity and business growth. I like that Advanced MD allows for one payment and system to do the whole gamut of services.

 

from Sunnyside Health Center
Specialty: Correctional health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent product with great support

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Functionality

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Likes Best

It's easy to use, and the learning tools provided are a great help.

Likes Least

The product's great, but my time to do all the learning along with the consult schedules was difficult.

Recommendations

I highly recommend the software. Just use the learning tools provided before the office gets going.

 

from Vosd
Specialty: Dermatology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Our experience was horrible with pm

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Likes Best

They are very good at selling the product. They promise the world.

Likes Least

The appointment scheduling has to be configure, not really sure. You can't set up a template like most other software. Posting insurance payments takes longer than with my old software.

Recommendations

Do your research. This system is not recommended for a small practice. It takes a lot of time to build the system AdvancedMD leaves a lot of very important parts of the system for you to figure out.

 

from South Mountain Orthopaedic Associates
Specialty: Orthopedics / sports medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Very frustrating, almost switched but still chugging away with ADP

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Likes Best

It's easy to contact customer service. You can contact them via the online Dashboard or by calling. Their personnel are very friendly and will spend quality time trying to resolve your problem. ADP is a great company, so we thought this system would be top of the line. However, it was not software that was developed by ADP; that is my understanding. It was acquired by ADP. So buyer be aware.

Likes Least

Using this system involves too many tasks: clicking with the mouse, using the tab button, and also the enter key.
Billing issues were not resolved promptly. We had some serious issues which were not detected by their billing company (3rd party).
The percent charged for their billing services is way too high for all the time and effort our staff used to try to resolve problems the billing company couldn't resolve.

Recommendations

Speak to several other users of this system in your state and with your specialty. The Practice Management system does what it should, but there's a lots of unnecessary clicking, tabbing and use of the enter key. Many features should be changed to drop-down and mouse use. Insist that your contract include a designated billing person dedicated to your practice (if you choose to have the company do your claim filing, billing, and collection). Request a demonstration of their EHR program and inquire whether there are standard templates for your specialty. They may have added some since, but at the time we signed up, there were none for our specialty. Request a second or third demonstration where the manager can use the system in real time. Also, more importantly, have a demo whereby the physicians can also use the system in real time. They can do this with remote access.

 

from Johnson Clinic
Specialty: Multi-specialty
Size of portfolio: Single user Portfolio size: Single user

Advanced M.D. Review September 2014

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Likes Best

The name of the software sounds great. Other than that, it is difficult to say when they refuse, flatly refuse, to return emails or voicemails in order to accomplish the conversion, bridging and implementation needed to become functional.

Likes Least

The implementation has been horrible. The conversion team and the implementation team do not return emails, nor do they return voicemails. We are currently unable to bill and we wait and wait and have no answers to our communications for weeks now. Its really unbelievable how they take your money and not communicate when contacted. I wish I would have known on the front end how disinterested they are in customers being able to function with this product.

Recommendations

Investigate the software support, conversion and implementation departments. Then run like heck somewhere else for your billing software needs.

 

from The Vorhees Wellness Center
Specialty: Mental & behavioral health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best decision

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Functionality

Product Quality

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Customer Support
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Likes Best

This software has decreased my time completing administrative duties exponentially. The project manager and the trainer assigned by ADP made the process virtually flawless. They were always available and went above and beyond to ensure I was satisfied and that the process was smooth.

Likes Least

I experienced a glitch between the configuration and enrollment process. However, they worked to resolve the issue very quickly. Had I communicated better, it may not have been an issue at all.

Recommendations

This software is a little pricier than others, but it does everything where others might be missing one or two features. My billing is not being rejected; all claims are paid, and it's just a click of a button.

 

from Max Stager, Licensed Professional Counselor
Specialty: Mental & behavioral health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Learning, Learning, Learning

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Customer Support
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Likes Best

I like the comprehensiveness of the product, which means I can individualize my health record. They have helpful staff. There are significant amounts of training.

Likes Least

I have spent a significant amount of time over the last 6 months learning the programs and programming it. It has been a little overwhelming for a small private practice. The billing side is almost completely brand new to me, so I am still learning. The amount of training required plus homework, as well as creating or tweaking the documents in the health record, was overwhelming.

Recommendations

Help people who are new to billing by having step-by-step instructions rather than telling them that it varies on the company or practice. I would have liked a streamlined process of what was essential (plus the "good to knows") to save my time and energy.

 

from Cardiology Clinic of DeRidder
Specialty: Cardiology
Size of portfolio: Single user Portfolio size: Single user

A good product but not user-friendly

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Likes Best

The PM part works great.

Likes Least

AdvancedMD should pay more attention to customers' needs. They don't have much interest in hearing customer feedback. AdvancedMD called me once to hear my concerns. The person had no interest listening to my suggestions. He just kept saying, "You are the only one complaining about this. I have many happy users." In addition, the customer service is horrible. The EHR side's tech support doesn't seem to know much about the product. They just searched the keyword and read the text back to me. If I asked more questions, they just aid, "I don't know," or they said they would report the case to the second level help. Most of the time, I never heard from them again.

Recommendations

Search more options before you commit yourself to AdvancedMD. The PM side is very good. The EMR is hard to use. The worst part is that customer service seems to be incompetent or unresponsive. If you are a big practice and have a dedicated person to set it up, you can get a functionally good EMR/PM. For most users, it might be better to go with other, more user-friendly software.

 

from North Idaho Neurosrugery & Spine
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Patient Coordinator

Ease-of-use

Functionality

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Likes Best

I like the ease of scheduling and the form building.

Likes Least

There is nothing that I can think of that I like least about this product.

Recommendations

It is important to evaluate the customer service response time when considering software. AdvancedMD has great customer service and is timely in their responses.

 

from North Idaho Neurosurgery and Spine, PLLC
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Excellent practice management software! Love the billing!

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Customer Support
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Likes Best

Claims processing is easy; the scheduler is excellent. I love the support; they are always there to answer our questions and are willing to do so.

Likes Least

I believe there is some room for improvement in Eligibility.

Recommendations

I believe that AdvancedMD is well-thought-out for the small office. It is exactly what we need to be more efficient.

 

from North Idaho Neurosurgery and Spine
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

The AdvancedMD Experience

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
Quality
Customer Support
Support
Likes Best

I like that it has features that will halt any further action if a mistake is made and won't let dirty claims be transmitted. It seems to do most of the work. I have had an A/R as low as 14 days and only 11.8% of claims over 120 days. As for the vendor, I find that they are extremely knowledgeable.

Likes Least

Some of the claim error messages do not give enough detail as to what the problem actually is, and I have to call support. I also don't feel that the offset/recoupment process is user-friendly. I don't know that I can really say anything bad or negative about the vendor at this time.

Recommendations

Look at specific features that would make your clinic more efficient, and be satisfied with the level of support you are promised.

 
 
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