AdvancedMD EHR Software


 

AdvancedMD is a cloud-based medical software suite with integrated physician-patient workflow solutions including practice management, medical billing, electronic health recording, telemedicine, patient engagement, practice analytics reporting, and physician performance benchmarking. Additionally, it offers a managed billing option for practices looking to use a third-party billing company.

AdvancedMD includes tools and technologies to integrate practice and patient workflow together for small to large practices. It also offers on-site and telemedicine appointment scheduling, appointment reminders for patients, automatic insurance eligibility verification for next-day patients, and many more features. The iPad check-in kiosk pushes information from consent forms straight into the patient chart, and charge capture occurs during the charting process and pushes claims information to the billing staff automatically.

The features offered by AdvancedMD are bundled in a fully integrated suite, allowing users to access data via the centrally managed AdvancedMD cloud.

 

AdvancedMD - My office visit
 
  • AdvancedMD - My office visit
    My office visit
  • AdvancedMD - Any device, any OS
    Any device, any OS
  • AdvancedMD - Telemedicine integrated with EHR
    Telemedicine integrated with EHR
  • AdvancedMD - Scheduling integrated with Billing
    Scheduling integrated with Billing
  • AdvancedMD - iOS App (ePrescribing here)
    iOS App (ePrescribing here)
  • AdvancedMD - ePrescribing included in EHR
    ePrescribing included in EHR
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

224 Reviews of AdvancedMD

 

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Software Advice Reviews (199)
More Reviews (25)

Showing 1-20 of 199

Allexendra from We Care Behavioral Health, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Customer Support is Extremely Inadequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Once you learn the software it is pretty easy to navigate.

Cons

There have been several billing errors in the last three months. None of which have been resolved. We are going on two months now. If I didn't pay for two months I guarantee my services would be stopped, but apparently refunding errors on the software side are not as important to this company. I have spoken to several people regarding this issue and not one person has resolved the issue or returned calls as stated.

 
 

Pam from Georgialina Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

System issues of no concern to AdvancedMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system worked fairly well when we were a small practice. As our practice grows - the slower the system gets. After months of arguing that our system is running too slow, they identified the issue as a "bug" in their system and will at some point place it on a list to eventually be looked at. There are reports that we can not run and areas of the system we can not use due to "a long running script".

Cons

Way to expensive for what you receive. System issues not being resolved is the biggest complaint. A system "bug" is not important to the support staff of AdvancedMD, even though it greatly affects our ability to be productive.

 
 

Jane from Moving Forward Counseling & Consulting
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Nope!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish I had known more and been told the truth before I committed to this software. No bueno! No bueno!

Pros

Customer support representative, the implementation specialist. She has continued to train me with patience and kindness. She breaks it down into the simplest steps and terms for this 67 year old.

Cons

I was told I wouldn't need Parallels to use this software on my Mac. I do and have had lots of extra costs and compatibility issues. Way too complicated for a behavioral health therapist.

 
 

Cathy from Cathy A. Shehorn, Ph.D.
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

A good basic program with room to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AdvancedMD's timeline for training and implementation was for their convenience rather than to meet my unique needs.

Pros

My trainer during implementation has been wonderful. She has excellent knowledge of the program, as well as how to best use it to meet my needs. She has been the redeeming factor in my AdvancedMD experience.

Cons

It was sold to me as being more specific to my situation than It's proven to be. It is geared more to medical billing than to mental health billing and the training videos reflect this. That has been disappointing.

 
 

Jeremy from Lotus Spine and Pain
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Stay Away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Software itself has tremendous capabilities, advanced patient is nice, checking patient in thru ipad

Cons

Slow response time, lack of accountability. I have a 2 physician practice and AMD took over our billing 2 months ago. We have racked up 90 unsubmitted claims. The issue? They couldn't find the correct address to submit the claims. We "opened a case" 5 weeks ago and had no response for 5 weeks. Response? "We had trouble finding the right phone number." I have tried to escalate this issue several times with no phone call back. Today finally someone responded and admitted that they had not allocated resources to our account, so someone was only checking our account once a week (which I find hard to believe it was even that often. The trend seems to be...they make promises, talk a big game, don't follow thru. Don't anticipate any problems. Didn't get agreements set up for our DME either. They have caused a huge cash flow problem with our practice, and have not shown any indication that they are going to dedicate resources to fix. Implementation was a nightmare as well. They have "trainers" that can't tell you how to send orders or faxes thru the emr. I paid for templates to be built. In the end templates have wrong CPT codes built in, and "sorry we need more money to fix problems." I regret this nightmare of a company.

 
 

Lois from A New Start
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

AdvancedMD is a high-quality EHR system with many options to choose from.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The program has multiple options to work with. If the cost was marginally lower would be even better!

Pros

The ability to format our own template so that the record can capture what is needed in our specific medication-assisted-treatment program.

Cons

Having to 'Save' so often in the EHR record so that information isn't lost is very frustrating to the physicians

 
 

Andrew from Universal Health Network
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Insight is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we have had great a great experience with AdvancedMD. The addition of insight has been a game changer, it should be included in the price however

Pros

Advanced Insight has given us the ability to really customize our reporting and no longer be stuck with canned reports. We now literally have access to every bit of data in the system. We can accommodate our clients obscure report requirements with relative ease now.

Cons

Price, the fact that Insight is an additional cost is disappointing. We have a large number of keys and paying for insight per physician is costly.

 
 

Melissa from CPS
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Wonderful product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used the practice management side of Advanced MD for years and could not imagine a better asset for a medical practice.

 
 

Anish from Chestnut Medical Services
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent - AdvancedMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Should format with Excel automatically when we run the report.

Pros

reporting, Patient statement everything is at ease. AdvancedMD keep the data for us on the finger tips and do not have worry about it. Dashaboard is really fantastic and more informative.

Cons

search criteria and reporting system is really good, We can pull the report based on our requirement and criteria. EHR is user friendly and identify the information required related to patient in EHR.

 
 

Tatum from Woman to Woman Clinic
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Not worth your money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software needs a lot of help! It's an awful program that will frustrate you from day one! I would recommend doing your homework and finding an actual EMR that works efficiently and more simply. It's so complicated, time consuming and inefficient that we are going to have to switch! Trust me, look elsewhere.....it will be worth it!

Pros

Not much good about it at all.

Cons

Scheduler is terrible, patient billing, receipts, statements are even worse. It takes our doctor double time to do charts now which isn't cost effective! Nothing is easy let just put it that way!

 
 

marielen from Lunasol Institute
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use. Great customer support. All the reports you need to make the practice run more efficiently.

 
 

Tasha from Professional Billing Services of Acadiana
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Practice Setting versus Hospital Setting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am in the Psychiatric/Mental Health/Addictions Field and have been using AdvancedMD since 2014. The EHR side of the software is designed for a practice setting and is not able to accommodate medical providers that see patients strictly in a hospital setting. However, the software is wonderful for a practice setting or a hospital provider who chooses not to use the EHR. I have been in the medical billing field for 25 years+ and I must say that I would recommend this software. Compared to the other software companies that are currently marketing their products, AdvancedMD offers all of the bells and whistles.

Pros

Billing Module
Claims Scrubber
Clearinghouse
Report Module

Cons

EHR (Hospital or Providers that do not see patients in an office setting)

 
 

Anjum from Integrative medicine of Acadiana
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Pleased with the software but they need to improve the functionality, compatibilty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AdvancedMD is a good and extensive program, I think as I am learning the program more and more, I realize it can do more, but Implementation team is not strong at the company as per my experience. if they would have trained us right from day 1, I would not be having the problems now what I am facing (The templates to meet the QM and MU were not set up right despite asking multiple time0

Pros

1. If the implementation personnel is knowledgeable, the program is good and covers all bases, If you get the person I got, everything will be messed up.
2. The program offers billing, but I have not used it, so cannot comment on it.
3. Scheduling is very simple and it automatically checks the eligibility of the patient

Cons

1. Software not compatible if you have Apple products, so if you have that, as of now its not the best/compatible software. (I had to buy 2 PC other than iMac, MacBook and 2 iPads)- extra expense as the program representative failed to inform me of that
2. Ifax does not work with Chrome, Safari, only work with Internet Explorer. Ifax is not very friendly either.
3. The program is not compatible with Fujitsu scanners to upload/scan documents, only Taiwan compatible scanners are compatible with AdvancedMD. I had to get the scanner separate as ifax always shows line busy and 6 out of 10 attempts you cannot get anything faxed to the software. Had to buy a second scanner (Brother) that was compatible
4. Not very friendly software when comes to bi-directional interface with labs

 
 

Elaina from PRC of Gwinnett
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Advanced MD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It helped us go completely digital, so we were able to get rid of the paper forms, etc. Love the apps for iPads as well.

Cons

Really big negative: it's only compatible with Internet Explorer, not other browsers. Also, when we find bugs in the system, it seems to take a long time for the development team to find the problem and fix it.

 
 

Samantha from DermaSurgery Center, PC
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

AdvancedMD PM - Improving but....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had many issues with AMD over the years. I have been using the product for 5 years. The system looks outdated (although they are updating it slowly). Some sections require multiple clicks when you would think it would be just one. I have had multiple issues with support not following up. In fact, on one occasion I was informed that I was the only practice having the issue and they had no desire to fix it (which is poor customer service!). They charge you for each and every little thing separately. Other PM systems include certain features that AMD wants to charge additionally each month for, such as appointment confirmations and insurance verification. My biggest issue is employee tracking. You have to pay for additional reporting features to run a report to see whatever employee was doing each day (and they weren't really clear that with the additional reporting that I could create the report I wanted!). They leave much to be desired and I am looking for another system. We just don't want to be stuck like we are with AMD.

Pros

claims processing is clear. That's about ALL this system currently has going for it.

Cons

Everything else. Literally every single thing else.

 
 

Jody from Eminent Health Services
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Program with intrigal functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have a Medical Billing Business and their CBO feature allows me to work several practices at the same time. I also like that if the practice is using another EHR software they can integrate with Advanced MD and the charges come over very smoothly to review. Overall Great Product.

Pros

Integration with other software. Payment posting and ERA claim reports. All very easy to use.

Cons

The only thing I don't like is the collections module, I do like it but I wish it was a little easier to use and didn't duplicate the message when you send it to someone else. I'm sure with a larger staff it would be useful but with my 4 I find it annoying. not enough to have me switch by far though.

Advice to Others

The Payer ID numbers a different since they use Relay health and you have to be aware of that. but it is really nice that all your clearing house fees and everything are rolled together with Advanced MD. I really would highly recommend them for any billing office. I have never used their EHR side so I cant speak to that.

 
 

Rose from Affinity Billing Services LLC
Specialty: Neurology / neurosurgery
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good program and easy to learn. Customer service is great.

Pros

Ease of use and everything is connected.

Cons

Have to void payments, no edit button.

Advice to Others

Far better than Allscripts

 
 

Sabrina from Mindspa
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hold times are an hour or more. No solutions to problems in a timely fashion it's always 3 days or more. You never speak to anyone who can help just a message taker.

Pros

?????

Cons

Unreliable prescribing software fails almost 30% of the time. Their solution "resend it"

Advice to Others

Run

 
 

Lee from ASU
Specialty: Mental & behavioral health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Decent Cloud Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, AdvancedMD provides everything you need in an integrated software package. The data analytic tools are great and highly recommended given the changing climate of medical practice. However, the software is tedious if you already have a large patient database and are looking to transfer them, but for those starting out, it is not too bad. There are not too many customizable features for specialties, but I'm sure those features will be developed in the future.

Pros

Integrated services
Analytic features

Cons

Startup time and lack of customizable functions.

 
 

Tiffany from Dr Nworas Medical Clinic
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ADVANCE MD BILLING IS GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I started working with AdvanceMd in May of 2016. I have never done any billing or office type job in my 12 years of working, but AdvanceMd made it look like a piece of cake. It was simply to understand and there was always help just a phone call away. 90% of the time the support team always had an answer and was quite to solve the problem.

Pros

I love the fact that AdvanceMD has so much to offer our clinic even though as a small clinic we don't use much of the offers, but it's nice to know they are there if needed. I also appreciate all the help the support team did with me last year on learning how to use the software.

Cons

THE ONLY issue I have with advance is checking liability on insurance. Sometimes it works and sometimes it doesn't, BUT withing the past two months I have had no issue.

 
 
 
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Showing 1-20 of 25

Murugesh from Kaiser Healthcare Strategies
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

One of the best Practice Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using AdvancedMD since 2008 for our RCM Clients. I have personally recommended AdvancedMD to many practices. If anyone needs help in AdvancedMD, we can definitely help.

Source: Capterra
 

Shuchi from Medroicorp

January 2017

January 2017

pearl in the ocean

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are so many EMRs out there but this one helps navigate easily that is why it is a pearl in the ocean of EMRs.

Source: Capterra
 

Laura from PMM

November 2016

November 2016

Almost ten years...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using AdvancedMD since 2007, and it is a fantastic platform for medical billing. Intuitive, powerful, easy to learn, and pro-active about staying current with the constant changes in the industry. I highly recommend it.

Source: Capterra
 

Kacy from Gynecologic Oncology Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ADVANCED MD SOFTWARE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Advanced MD is doing some is doing some much needed upgrades. Reports are much better and easier to breakdown into categories then previously. However, since upgrade of Collection module, more difficult to use and not as user friendly as before upgrade. Insurance reversal has always been more complicated than it should be.

Pros

Much needed upgrades are nice and software overall user friendly.

Cons

Collection module and inability to run reports easily.

Advice to Others

I think that any medical software needs to get more feedback from actual users in the field rather than have IT solely write billing and/or EHR software. You need more feedback from actual users.

Source: Capterra
 

Tracey from Ally Housecall Physicians, P.C.

November 2016

November 2016

Very Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very good as long as the support is there. I spend about an hour every week with someone from technical support to resolve my billing and payment posting issues. All of the suppport staff are amazing and very patient.

Source: Capterra
 

Mike from RevenueRx Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Always Happy with My Decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a using the AdvancedMD software for almost 4 years now. I have been very pleased from the start. I am a medical billing client so I have brought on several new clients and the onboarding process is made very easy with all of the support that is provided.

Pros

The software has all of the features necessary to process clean claims as well as keeping follow up in order when the insurance companies deny some of the claims.

Cons

The biggest drawback for me is the limited platform that the software can be used with.

Advice to Others

Before contacting support I would encourage everyone to use the help files. They are very comprehensive and well done.

Source: Capterra
 

Pamela from Lemon Bay Physicians

November 2016

November 2016

No help in dealing with Relay Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Last week I was having trouble getting EOB's from the system for Medicare, Humana and Blue Cross. I was told too bad it was policy to wait 72 hours before an inquiry was sent. After 2 days they miraculously appeared just before the upgrade went into affect. When we first started using this system, the customer support staff was wonderful, but they have been slowly going downhill with this last contact being unacceptable. We are forced to use Relay Health but get no sympathy when we have a problem with them. Something has got to change. I don't trust the support staff anymore.

Source: Capterra
 

Kelly from Preston RIdge Pediatric Associates, P.C.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Very functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Could not have implemented ICD10 without this software. Has improved our claims efficiency with the ability to set custom inspector rules unique to our practice. Reporting system upgrade has been successful.

Pros

Ease of use, integrated features such as patient portal, advancedpatient suite

Cons

AdvancedInsights reporting structure not as intuitive, learning curve!

Source: Capterra
 

Julie from Family Practice Specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Implementing Practice Management

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Keith was my Implementation Consultant. Couldn't have asked for a better trainer. Our previous practice management system unexpectedly went out of business. Changing practice management systems will never be an easy process but with AdvancedMD's features, support and user blogs, our transition was not near as difficult as expected. Thank you AdvancedMD.

Pros

Ease of use

Cons

More sessions with the implementation consultant.

Advice to Others

Watch the videos.

Source: Capterra
 

Leslye from Stanbro Healthcare Group
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

OK until recently

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The implementation department was phenomenal. The ease of use has been ok, but the reports that we need are not accessible and getting anyone to help "build" those has been bleak at best lately.

Pros

It's fairly easy to use.

Cons

It doesn't do everything we need (reports) and having them built is time consuming, almost impossible and costly.

Advice to Others

Understand what it will and won't do before you make a decision. We were unaware that we would have to have reports built...at a cost.

Source: Capterra
 

Theresa from Lake Erie Medical Services

October 2016

October 2016

A+++++++++

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love all of the features that advancedmd uses for billing. It is very easy to navigate and if I have any questions I know I can turn to customer support for answers.

Source: Capterra
 

Heather from Specialized Medical Billing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Good features for front office staff, lacks ease of use for back office staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

set up and installation was easy and quick, the tutorials are great and very helpful - the main issue for us is how the copay applies to the date of service and the billing department can not post a payment to the line unless the balance is in the correct column so there's a lot of back and forth just to get a payment posted.

Pros

secondary payments post themselves when balance exactly matches, color coded schedules, most of the time the ERA's post automatically

Cons

having to switch back into an account to un-apply a copay or change the balance back to insurance when trying to post incoming payments - time consuming

Source: Capterra
 

Karen from Pediatric Associates At Argyle

October 2016

October 2016

The Smart Way to Bill your Claims

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

AdvancedMD has been a pleasure to work with, from the user friendly system to the great staff helping. It is a quick way to bill daily, and get your return cash/checks back in a timely manner. Our office works five days a week, and at anytime we need help the staff is ready and go above and beyond to make sure we get our answer needed to quickly get our claims out. Hats off the AdvancedMD for making our lives easier at work.

Source: Capterra
 

Carin from List Psychological Services, PLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Billing Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Compared to other medical billing programs we've used, Advanced MD is the easiest system for sending electronic claims and printing paper claims. The eligibility tool is very helpful to ensure clients have active coverage. It would be nice it if would automatically check eligibility before every visit though.

Pros

Ease of submitting claims, the claim center is great, checking eligibility automatically is very nice.

Cons

Tracking authorization/referrals could use some improvement. If it could be more detailed and tag/count sessions automatically, it would be nice.

Source: Capterra
 

Angela from Medical billing associates
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's great to have a software that is very user friendly but most importantly having great customer support!!!

Pros

User friendly and great reports, ease of posting payments and charges

Cons

More functions for insurance in the transaction screen

Source: Capterra
 

Kim from Griffin Family Medical Clinic

October 2016

October 2016

AdvMD Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far nothing but great customer service. Each time I've contacted them, I would get a response ASAP.

Source: Capterra
 

Gwen from The Burgest Clinic P@
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Every day user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

System lacks some of the common function to use cpt cross walks and payment adjustments do not post correctly

Pros

easy to use. Reports are functional

Cons

payment adjustment are not interfaced correctly. no cpt crosswalk

Advice to Others

Sometimes it is a hit or miss with customer service. some know the product others don't. This also happened during training on the billing side

Source: Capterra
 

Katie from American Medical Alert Corp
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Love the Credit Card feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Processing Credit cards in the Advanced MD system is great. You click on process and then the system will post the pymts.

Source: Capterra
 

Charise from Pineloch Medical Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

The Adaptable EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love that this system is able to be adaptable to our specific needs. There is always room for improvements or shortcuts, but that is in every EMR system out there. Love the quick response/turn around time on any issues.

Source: Capterra
 

KRISTY from MCINTOSH TRAIL FAMILY PRACTICE
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

KRISTY BUNN'S OPINION

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

MOST MEDICAL OFFICES COLLECT DEDS AND COINSURANCES UP FRONT SO MONEY NEEDS TO BE APPLIED TO VISITS AS SOON AS IT IS TAKEN NOT LEFT IN UNAPPLIED. END ON COLLECTION BALANCES SHOULD NOT HIDE FROM VIEW. SHOULD REMAIN ON PATIENT BALANCE WITHOUT HAVING TO VOID.

Pros

EASY TO LEARN

Cons

THE END OF COLLECTION PROCESS AND SOFTWARE IS SET UP FOR INSURANCE TO PAY AND THEN APPLY PAYMENTS WHEN MOST MEDICAL OFFICES COLLECT DEDS AND COINSURANCES UP FRONT.

Advice to Others

THE END OF COLLECTION PROCESS AND SOFTWARE IS SET UP FOR INSURANCE TO PAY AND THEN APPLY PAYMENTS WHEN MOST MEDICAL OFFICES COLLECT DEDS AND COINSURANCES UP FRONT.

Source: Capterra
 
 
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