AdvancedMD EHR Software


 

AdvancedMD is an EHR and Practice Management solution that delivers scheduling, documentation, ePrescribing, revenue management, and financial reporting capabilities in a powerful all-in-one suite. Replacing five systems or more, AdvancedMD simply makes running a private practice easier. Users get an industrial-grade computing experience with renowned speed, secure access, and world-class support. There is no software to install or maintain; automated updates make managing regulatory changes such as ICD-10 and Meaningful Use effortless and free. 

This EHR platform provides access to patient data in seconds, automatically passes charges to billing staff, and populates lab results in patient charts for a seamless experience. Single sign-on from any location means immediate, secure access to patient data and records via the cloud, allowing users to stay connected anywhere. Sophisticated mobile technologies provide access to schedules, notes, and histories on the go; capture charges from anywhere for better accuracy. 

AdvancedMD allows staff to complete check-in in less than a minute, transfer patient data from any system, and customize scheduling to fit practice needs. AdvancedInsight Reporting provides tools to measure the financial performance of physicians and practice; drag and drop tools make running reports fast and accurate. 

AdvancedMD allows private practices to select the billing option to best fit their needs. In-house staff benefit from Claim Inspector, which scrubs each claim resulting in a 95% first-pass acceptance rate. Partnering with their Medical Billing Services mean the entire claim process is managed by billing specialist while maintaining oversight into practice finances. 

This solution is priced on a monthly subscription basis; there is no contract, and support is included. It is supported by Windows as well as iOS for the iPad and iPhone. 

 

Supported Operating System(s):
Windows 8, Windows 7, Web browser (OS agnostic)

47 Reviews of ADP AdvancedMD EHR and Practice Management Software

 

from Hometown Family Health
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I like the seamless integration of practice management with EHR

Ease-of-use

The point and click technology is amazing and allows for fast documentation with minimal typing in most cases.

Functionality

There are only a few issues that I would change. From the EHR home page, we need to be able to see the time a patient arrives, completes check in, is taken to the exam room (maybe even which room), is ready for the provider, is seen by provider, and is checked out. I love that we can schedule, document visits, and bill from the same system.

Product Quality

I like that we can adjust templates on the fly and type as much or as little as we choose.

Customer Support

The support team is excellent. They are friendly, knowledgeable, and eager to serve. My only complaint is the long wait time each time I call.

Likes Best

I like the integration between practice management and EHR. I can easily prepare the charge ticket from the chart note and measure the meaningful use parameters before closing the note. I can adjust templates myself, or ask someone from support to do it for me. The support technicians are knowledgable and eager to help.

Likes Least

I rarely get through to support with less than a 15 minute hold time.

Recommendations

Look at several vendors. Test drive at least 3 after the sales demonstration. Look at how well the program meets the needs and work flow at each point of patient contact: 1) scheduling, and entering patient demographics and insurance, 2) documenting the encounter, selecting a template, entering vital signs, and maintaining a patient history, 3) tracking patient prevention needs, 4) billing and tracking payments, 5) tracking productivity and business growth. I like that Advanced MD allows for one payment and system to do the whole gamut of services.

 

from Sunnyside Health Center
Specialty: Correctional health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent product with great support

Ease-of-use

I'd rate it higher, but you do need to set up templates and users to really make it easy.

Functionality

It's great and very functional for both the office staff and the doctor,

Product Quality

It's a good, quality product. The EMR is easy to upload to and use within the office.

Customer Support

They were very helpful and detailed. The support helps keep you moving along with your training and questions.

Likes Best

It's easy to use, and the learning tools provided are a great help.

Likes Least

The product's great, but my time to do all the learning along with the consult schedules was difficult.

Recommendations

I highly recommend the software. Just use the learning tools provided before the office gets going.

 

from Vosd
Specialty: Dermatology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Our experience was horrible with pm

Ease-of-use

Posting payments isn't easy. If you take co-pays and attach to the patient's account, you can't post easily. You have to unapply the payment. I had to change the setup to keep the payment unapplied for all my patients.

Functionality

Their very processes that need to be updated.

Product Quality

We had so many issues with duplicate accounts. We were unable to bridge new patients, making it impossible to bill claims. Our Medicare patients were wrong. Wrong info was transfer from the conversion. They blame our EHR system, even though our EHR system does not have billing capabilities.

Customer Support

No one calls you; they send an email with instructions how to fix something. No one dials in to see the problem.

Likes Best

They are very good at selling the product. They promise the world.

Likes Least

The appointment scheduling has to be configure, not really sure. You can't set up a template like most other software. Posting insurance payments takes longer than with my old software.

Recommendations

Do your research. This system is not recommended for a small practice. It takes a lot of time to build the system AdvancedMD leaves a lot of very important parts of the system for you to figure out.

 

from South Mountain Orthopaedic Associates
Specialty: Orthopedics / sports medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Very frustrating, almost switched but still chugging away with ADP

Ease-of-use

It requires too many keystrokes, and you must use the tab key and also the mouse. So the user is switching gears all the time while using this system. It's very redundant and unnecessary; this should be improved. As explained, they need more drop-down menus so there is more usage of the mouse. The tab key shouldn't even be part of this program.

Functionality

Improvement in the Practice Management program with regard to ease of entering is my concern. It takes us twice as long to enter information than our former system. Granted, a little more information is inputted, which is nice; however, it is all the clicking, keystrokes, and tab usage that slows us down. Also, it would be awesome if we could have fields that blinked in red so the user doesn't miss reading the note. On a positive note, the reports are very easy to generate and a huge improvement over our former system. We still have frustration with the billing and claims filing. I was told we could totally eliminate the need to have a billing person in our office, which wasn't not true. Our billing person is very much involved and now the Administrator has had to jump in and follow up on billing and collections. This was not the case with our former system. Our doctors just started EHR, so I really cannot attest to the ease of functionality; however, they said it was easier than they thought, so that's positive!

Product Quality

I think the system has much more potential, and I've given much feedback to ADP to improve the product, but I have yet to see anything implemented.

Customer Support

The customer support is very good. You are not put on hold; they answer promptly, and you have options of calling or a documented online support option. This is probably the best customer support I've encountered for any business. The reason I didn't give them a perfect score is because if you have a really serious problem, the representative often just cannot help you. However, the rep will refer your issues to a higher level support person who will return your call within a day or two.

Likes Best

It's easy to contact customer service. You can contact them via the online Dashboard or by calling. Their personnel are very friendly and will spend quality time trying to resolve your problem. ADP is a great company, so we thought this system would be top of the line. However, it was not software that was developed by ADP; that is my understanding. It was acquired by ADP. So buyer be aware.

Likes Least

Using this system involves too many tasks: clicking with the mouse, using the tab button, and also the enter key.
Billing issues were not resolved promptly. We had some serious issues which were not detected by their billing company (3rd party).
The percent charged for their billing services is way too high for all the time and effort our staff used to try to resolve problems the billing company couldn't resolve.

Recommendations

Speak to several other users of this system in your state and with your specialty. The Practice Management system does what it should, but there's a lots of unnecessary clicking, tabbing and use of the enter key. Many features should be changed to drop-down and mouse use. Insist that your contract include a designated billing person dedicated to your practice (if you choose to have the company do your claim filing, billing, and collection). Request a demonstration of their EHR program and inquire whether there are standard templates for your specialty. They may have added some since, but at the time we signed up, there were none for our specialty. Request a second or third demonstration where the manager can use the system in real time. Also, more importantly, have a demo whereby the physicians can also use the system in real time. They can do this with remote access.

 

from Johnson Clinic
Specialty: Multi-specialty
Size of portfolio: Single user Portfolio size: Single user

Advanced M.D. Review September 2014

Ease-of-use

I haven't been able to get it functional to evaluate the ease of use. The lack of ease of conversion and implementation is disturbing.

Functionality

I don't know, they never got it functional, even after 5 months of paying a lot.

Product Quality

The after sale customer support is nonexistent. It's been five months of paying and counting, with nothing to show for it. Not even a return email or phone call.

Customer Support

It is really unbelievable how bad the customer support is after they get your money. There's been no response to email or voicemail, just nothing for weeks now. New clinics should be especially cautious.

Likes Best

The name of the software sounds great. Other than that, it is difficult to say when they refuse, flatly refuse, to return emails or voicemails in order to accomplish the conversion, bridging and implementation needed to become functional.

Likes Least

The implementation has been horrible. The conversion team and the implementation team do not return emails, nor do they return voicemails. We are currently unable to bill and we wait and wait and have no answers to our communications for weeks now. Its really unbelievable how they take your money and not communicate when contacted. I wish I would have known on the front end how disinterested they are in customers being able to function with this product.

Recommendations

Investigate the software support, conversion and implementation departments. Then run like heck somewhere else for your billing software needs.

 

from The Vorhees Wellness Center
Specialty: Mental & behavioral health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best decision

Ease-of-use

It is intimidating at first, but confidence builds with use.

Functionality

It does everything I want except send appointment reminders. This is available at an extra cost.

Product Quality

It is great quality. It's built from the bottom up to my needs.

Customer Support

I have used the customer support three different times. They were immediately available and resolved the issues (created by me) within a few minutes. I even gained some computer knowledge outside of the software from the IT representative.

Likes Best

This software has decreased my time completing administrative duties exponentially. The project manager and the trainer assigned by ADP made the process virtually flawless. They were always available and went above and beyond to ensure I was satisfied and that the process was smooth.

Likes Least

I experienced a glitch between the configuration and enrollment process. However, they worked to resolve the issue very quickly. Had I communicated better, it may not have been an issue at all.

Recommendations

This software is a little pricier than others, but it does everything where others might be missing one or two features. My billing is not being rejected; all claims are paid, and it's just a click of a button.

 

from Max Stager, Licensed Professional Counselor
Specialty: Mental & behavioral health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Learning, Learning, Learning

Ease-of-use

The ease of use would be better if there were fewer programming issues. There were options, but the trainer had the time to show how this works for an individual practice.

Functionality

The functionality is good overall. At times, there are computer glitches that hold me up.

Product Quality

I think it is a quality product. I see the value. I did not realize the commitment was quite this extensive when I started down this road. I like that you can personalize it.

Customer Support

Staff members are excellent. They are attentive and seek to find solutions as quickly as possible.

Likes Best

I like the comprehensiveness of the product, which means I can individualize my health record. They have helpful staff. There are significant amounts of training.

Likes Least

I have spent a significant amount of time over the last 6 months learning the programs and programming it. It has been a little overwhelming for a small private practice. The billing side is almost completely brand new to me, so I am still learning. The amount of training required plus homework, as well as creating or tweaking the documents in the health record, was overwhelming.

Recommendations

Help people who are new to billing by having step-by-step instructions rather than telling them that it varies on the company or practice. I would have liked a streamlined process of what was essential (plus the "good to knows") to save my time and energy.

 

from Cardiology Clinic of DeRidder
Specialty: Cardiology
Size of portfolio: Single user Portfolio size: Single user

A good product but not user-friendly

Ease-of-use

It takes forever to set up. It is not intellectually hard, just too time consuming. They offer many customization options, but the problem is that you have to set it up from scratch yourself. I felt like we bought a half-finished software. The lacking of customer support makes the whole process even more difficult.

Functionality

The practice management part works great. The EHR part isn't as straightforward as the others. If you want to print out office visit note, you need to design your own Word merged documents. Otherwise, one office visit will print out as a 5-6 page document with many spaces in between. That means you need to have Microsoft Word on all your computers. Documents can be directly scanned into the EHR, but only as picture file, not as a PDF file. It is not convenient to scan multiple page documents.

Product Quality

It works well after everything is correctly set up.

Customer Support

The PM part is great. The EHR part is very poor. The tech support for the EHR part doesn't seem to know much about their own product. They don't follow through your case either. Don't expect a call back if they said they would call you back about the case.

Likes Best

The PM part works great.

Likes Least

AdvancedMD should pay more attention to customers' needs. They don't have much interest in hearing customer feedback. AdvancedMD called me once to hear my concerns. The person had no interest listening to my suggestions. He just kept saying, "You are the only one complaining about this. I have many happy users." In addition, the customer service is horrible. The EHR side's tech support doesn't seem to know much about the product. They just searched the keyword and read the text back to me. If I asked more questions, they just aid, "I don't know," or they said they would report the case to the second level help. Most of the time, I never heard from them again.

Recommendations

Search more options before you commit yourself to AdvancedMD. The PM side is very good. The EMR is hard to use. The worst part is that customer service seems to be incompetent or unresponsive. If you are a big practice and have a dedicated person to set it up, you can get a functionally good EMR/PM. For most users, it might be better to go with other, more user-friendly software.

 

from North Idaho Neurosrugery & Spine
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Patient Coordinator

Ease-of-use

I don't use the program a lot in my position, but its ease of use makes it so I can help out when necessary in different departments.

Functionality

The scheduling is very functional, and I love the forms section where you can customize to fit your needs.

Product Quality

I like the great quality, the ease of use, and the great customer service.

Customer Support

Customer support is usually great about getting back to you and figuring out the problem in a timely manner.

Likes Best

I like the ease of scheduling and the form building.

Likes Least

There is nothing that I can think of that I like least about this product.

Recommendations

It is important to evaluate the customer service response time when considering software. AdvancedMD has great customer service and is timely in their responses.

 

from North Idaho Neurosurgery and Spine, PLLC
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Excellent practice management software! Love the billing!

Ease-of-use

Excellent! It's very intuitive. We love the scheduler, billing, and ease of use.

Functionality

AdvancedMD makes us more productive and efficient with our scheduling and billing.

Product Quality

Excellent! We never have down time, and the functionality is excellent!

Customer Support

Support is always willing to help, polite, and knowledgeable.

Likes Best

Claims processing is easy; the scheduler is excellent. I love the support; they are always there to answer our questions and are willing to do so.

Likes Least

I believe there is some room for improvement in Eligibility.

Recommendations

I believe that AdvancedMD is well-thought-out for the small office. It is exactly what we need to be more efficient.

 

from North Idaho Neurosurgery and Spine
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

The AdvancedMD Experience

Ease-of-use

The payment reversal will not let me divide the payment between multiple patients. Unless an offset or recoupment is on the same EOB, balancing at the end of day is difficult. I don't like that a debit is for a patient balance only. There is no way to zero out a credit balance without posting a charge against it or moving it to an account that it doesn't belong to and posting it against a charge.

Functionality

If it weren't for the issue listed above, I would rate the product a 10.

Product Quality

It's user-friendly and has a great Help feature from any screen. The online chat is also great.

Customer Support

Except for one time, my issue was resolved in a timely fashion, less than 10 minutes.

Likes Best

I like that it has features that will halt any further action if a mistake is made and won't let dirty claims be transmitted. It seems to do most of the work. I have had an A/R as low as 14 days and only 11.8% of claims over 120 days. As for the vendor, I find that they are extremely knowledgeable.

Likes Least

Some of the claim error messages do not give enough detail as to what the problem actually is, and I have to call support. I also don't feel that the offset/recoupment process is user-friendly. I don't know that I can really say anything bad or negative about the vendor at this time.

Recommendations

Look at specific features that would make your clinic more efficient, and be satisfied with the level of support you are promised.

 

from George J Kupar, DPM
Specialty: Podiatry
Size of portfolio: Single user Portfolio size: Single user

For very specific needs

Ease-of-use

Although the system works well when you are rolling along, there are a very large number of options, mostly for very large practices. So, to learn them and then to navigate through them is quite an intellectual task. Also, there a couple of items I had not used before, such as using a "%" for a search to bring up all possible selections.

Functionality

I am able to use it. However, it is far too cumbersome for a small practice.

Product Quality

When you need to get around, even when you are guessing at where to go, it gets there quickly.

Customer Support

The one specific trainer for my one-on-one was very good. The management above her is lacking. Sales will not be helpful after you sign.

Likes Best

The product is put together very well, with a huge array of capabilities. One can easily get from one field to another. The vendor has a nice woman who was helpful to me in one-on-one training. Their iPad app was ahead of others at the time I signed.

Likes Least

This product is for very large practices only, although they sold it to me, a solo practitioner. My practice was stressed multiple times while researching their product. Still, they were more interested in a sale than an appropriate fit.
I find the vendor not to be concerned with the personal aspect of the relationship. There were strict timelines on training (even when the ADP staff was unavailable because of ADP scheduled training, my time was not extended). The person overseeing my training was to call to me and decided on her own that she would email every week instead, and then she went two to three weeks being out of touch. They have a lack of respect for my needs and abilities, as well as trying to pass over things that large practices will miss because of large staff.

Recommendations

Be patient! I had unexpectedly lost my previous billing software and wanted a replacement ASAP. I did look at several over several weeks. I wish I had given more time to the others, even though I am in need of a portable system (i.e., iPad). I would have not spent as much monthly, and I would not have been overwhelmed and lost revenue because of this system.

 

from DQS Healthcare Group
Specialty: Mental & behavioral health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great software system to use for any medical practice.

Ease-of-use

It is easy to use once you have taken the tutorials.

Functionality

It meets the needs of the services offered here. It enables the company to schedule appointments and look at the schedule in daily and weekly form without difficulty. The program tracks costs and keeps up with missed appointments as well as those who came.

Product Quality

It would have more quality if there were reminders of appointments for clients.

Customer Support

They are always there for support and guidance when needed.

Likes Best

The appointment screen is easy to read, and the tabs make the program easy to navigate. Customer service is available when needed. They guide you and support you when the system is having issues or one may not be knowledgeable about the product. The program offers services that are beneficial to my agency. It helps administration keep up with charges and missed appointments.

Likes Least

The monthly view of appointments is not easy to read due to the bulging of the dates. It would be better in monthly calendar form.

Recommendations

Take the tutorials to learn the system before giving the evaluation.

 

from New England Telemedicine
Specialty: Other specialty
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Close to One-Stop Shopping!

Ease-of-use

Even after watching the ilearn videos and the live sessions with our instructors, we're still learning our way around. Thank goodness for their knowledgeable support staff. If I have a question or need a reminder on how to find or do something, I don't feel lost for long; and the help function is way better than any I've needed to utilize in any other medical industry software.

Functionality

I do wish it could do a few things more, like linking up with a few more verification sites or other quirky things that might be practice specific. We'll probably see updates along the way with things we've suggested in the past, which means they really listen, and the product evolves to be better and better.

Product Quality

We are a brand new start-up practice and still learning both sides (practice management and EMR). We are sure we haven't discovered all of AdvanceMD's potential but so far, so good.

Customer Support

The best part of all. After an instructive session or a support conversation, we are given the option to do a quick survey. I know sometimes I'm too busy to bother but AdvancedMD's implementation staff, instructors, and support staff are absolutely stellar. Every day I've found poor or nonexistent customer service to be the norm everywhere, and it has been this way for years. From other web-based products to even a Walmart or a local movie theater, I expect to be disappointed, and unfortunately, my expectations are usually met. Not at AdvancedMD. How unusual and refreshing to experience what real customer service used to mean. How pleasant (or less distressing) our lives would be if we all took a lesson from that chapter in their handbook.

Likes Best

Of the EHRs I've worked with throughout the years, AdvancedMD seems to be able to do more.

Likes Least

The Forum seemed like a great idea, but it doesn't seem to be very popular so I didn't find it useful at all. Nota single topic I looked up presented any content during my searches. I was told on one of my support calls that it wasn't very successful, and since no one really used it, they suggested skipping it altogether and going right to the help function, which proved to be a better tool for sure.

Recommendations

If you're not sure AdvancedMD can perform a particular function, just ask; there's probably a way to do what you need, it's just not always obvious. AdvancedMD's potential is great. With releases of new modules and updates, AdvancedMD is almost like one-stop shopping for all your practice management needs.

 

from DQS Communications Healthcare Group LLC
Specialty: Mental & behavioral health
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

AdvancedMD: An easy to use solution to medical administration

Ease-of-use

Once you get the hang of the color-coded categories, it is so easy to navigate.

Functionality

It does everything we need it to. We are not using all the system has to offer as yet, as it is taking time to get part-time staff through the training. However, we look forward to transitioning completely in the near future. It has also allowed us to take control of the financial aspect of providing counseling services, rather than relying on an external party. This has negated the impact that communication issues can have when dealing with outside sources.

Product Quality

No problems with the service or product to date. It fits all of our needs.

Customer Support

I haven't had to deal with customer support myself, but my colleagues tell me they are pleasant, efficient, and eager to please.

Likes Best

The product is easy to use. The trainings are easy to follow, but they could benefit from a full manual to have at the office covering all aspects of the system.

Likes Least

Nothing. It fits my needs perfectly. We have not experienced any issues with the system or the vendor since we started using it!

Recommendations

Take notes while doing the training! There are some workbooks that are printable, provided that your office has the ability to do so. To save money, have one person print the materials and keep them in a central binder.

 

from Radiation Oncology of the South Plains
Specialty: Oncology / hematology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

It's okay

Ease-of-use

The ease of switching from PM to EHR needs some work; it's not as smooth as we would like; EOBs lack some order, and it's hard to search for them (for example, you cannot search for all EOBs for a particular patient)

Functionality

It gets almost everything done; however, it's not as easily functional as we originally hoped that it would be.

Product Quality

It's "okay", but it could be much better. Any company who would take the ideas of the customers, work on them, and make regular improvements would go far in this field; however, AMD is NOT one of those companies so far.

Customer Support

I love the idea of the live chatting; however, good luck getting any answers if the live chat operators cannot help you. If you submit a trouble/support ticket, you will more than likely never receive help.

Likes Best

I like the ability to do auto-posting. However, this is offered with other software. I like the way that the schedule looks, but it could use some work to make it more user-friendly. The EHR has several quirks that need to be worked on. This is not a transcriptionist-friendly software (it needs hot keys that are actually functional) We were initially told that the EOB would automatically attach to the patient's charts/charges. This is halfway true. What actually attaches to the chart/charges is a "reinvention" of the EOB that is sent over from RelayHealth and not the EOB (the "reinvention" does not look like a typical EOB and does not list the reason/denial code verbiage on it).

Likes Least

It is not very customer-friendly. They seem to forget about issues easily. They don't have working relationships with other clearinghouses.

Recommendations

Shop around! There are several things that we like about this software; however, it does have several shortcomings as well.

 

from Addiction Treatment Facility
Specialty: Mental & behavioral health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not at all what was promised by their salesperson.

Ease-of-use

The video presentations don't cover much of the implementation process.

Functionality

Expect to figure much of this EHR/PM out on your own.

Product Quality

Questions and issues will be handled very slowly if at all.

Customer Support

The implementation team is very unhelpful. We had multiple scheduled meetings with them canceled, and we received no response to phone or email inquires.

Likes Best

I liked the training material.

Likes Least

Implementation takes 1 year, and not the promised 6 weeks (although you will pay for each month in the meantime).

Recommendations

The customer service is very sub par, so we have had to solve any questions we have had about implementation that are not covered in their "video presentations" on our own.

 

from DQS Communications Healthcare Group
Specialty: Mental & behavioral health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

It has made scheduling and billing efficient for our small business

Ease-of-use

The training and implementation with the trainers make it useful.

Functionality

It meets my needs as a therapist in mental health in every way for scheduling and billing. Its not functional for making progress notes.

Product Quality

I think the product is great; it needs to have more templates or access to clinicians being able to do charts for mental health.

Customer Support

They are always available and will to go through hoops to give you an answer to your questions.

Likes Best

I like the customer service and the productivity of the product.

Likes Least

There are too many third parties to make the system efficient in all aspects.

Recommendations

Ask all necessary questions to know what you are getting involved with regarding the software.

 

from DQS Communications & Healthcare Group LLC.
Specialty: Mental & behavioral health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Saving Grace

Ease-of-use

I am an old hound dog. It's my job to find the money that others have forgotten or did not have time to get back too. I have found this program is easy to use, even for this old dog.

Functionality

I can tell you that it seems overbearing at first; however, it is easy, and the work is very efficient.

Product Quality

I feel that this program is great. I wish we would have found this program two years ago. Our office had six graduate students, and I could have had a much easier to juggle.

Customer Support

I have always found that the customer support is great.

Likes Best

I find that working with ADP AdvancedMD extremely efficient. I am not a young manager who just graduated; I am a retired social worker who worked with a group when I was younger. I want to give my honest opinion of this product; I think it's great. Their staff is acceptable, they answer all questions, and the training we get is great. Just a tidbit, I have recommended this already.

Likes Least

I am only six months into it. I really don't think there are any negatives for the product we have put in place for our company. The staff is great!

Recommendations

I would encourage watching the demo and thinking about how much time and energy you are currently spending in making corrections. I can tell you that you will free up time in all areas of your billing and recording. I see this as an advantage to help you and increase the bottom line.

 

from Psychology Associates of the Fox Cities
Specialty: Other specialty
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ADP AdvancedMD has met our demanding expectaions.

Ease-of-use

The system is so extensive (a good thing) that it does take a serious investment of time to learn it. Once learned, it is very easy.

Functionality

It meets the needs of PM and EHR both. It is quite amazing how quickly work can be completed once the initial learning is completed.

Product Quality

It is the best of any of the systems demoed for us during our search for a new system.

Customer Support

The one-on-one trainers during startup are excellent. The support staff who converted files from our old system to AMD and the staff who completed enrollments for electronic submissions with insurance companies were responsive to our needs.

Likes Best

The integration of PM and EHR including electronic claims submission and insurance eligibility verification makes ADP AdvancedMD a 10 out of 10. When a patient makes an appointment, insurance eligibility can be checked in a few seconds. The claims scrubber gets claims accepted and paid quickly by insurance companies. The PM reports are fantastic, and the customized invoices and other documents are easy to set up. The system startup training and support staff are available, knowledgeable, dedicated, and pleasant to work with. We are confident that they have the extensive resources necessary to keep up with demands of the future government requirements and industry standards.

Likes Least

The training videos would be better if they were divided into smaller segments and searchable for a specific activity the user would like to study, review, or complete.

Recommendations

Make sure the system you are considering is completely integrated, including electronic claims submission. Make sure the developers are skilled in both EHR and Practice Management. Make sure the company has the programmers, etc. to can be prepared in advance of required industry changes.

 
 
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