AdvancedMD EHR Software


 

AdvancedMD is a comprehensive medical office software suite with integrated cloud-based solutions.

These solutions include practice management/medical billing, EHR/EMR, telemedicine, patient relationship management, business analytics reporting and physician-performance benchmarking.

AdvancedMD also offers full service revenue cycle management and serves more than 22,500 practitioners across 8,000 practices and 600 medical billing companies.

 

AdvancedMD - Current meds
 
  • AdvancedMD - Current meds
    Current meds
  • AdvancedMD - My office visit
    My office visit
  • AdvancedMD - Available and assigned plans
    Available and assigned plans
  • AdvancedMD - Multiple devices
    Multiple devices
  • AdvancedMD - Mobile app: patient appointment
    Mobile app: patient appointment
  • AdvancedMD - Mobile app: new visit
    Mobile app: new visit
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

121 Reviews of AdvancedMD

Showing 1-20 of 121

 

from MISO, LLC
Specialty: Mental & behavioral health
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Pleased with the Product!

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Likes Best

The staff are all great to work with! Super helpful and quick to respond! Also, a pretty easy setup to learn, works the way you would expect it to which eases the burden of training new staff on the system.

Likes Least

The constant bugs and fixes that occur. AMD freezes and crashes pretty often and also starts to run very slow sometimes for all of our staff and providers. Also, sometimes parts of the system are updated but the helpfile is not, which makes it hard to troubleshoot.

Recommendations

Remember that every system will have its kinks. The important thing in a system like this is ease of use and helpful support staff available, which this one has!

 

from Dr. Aziz Medical Specialty
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

The Future of EHR

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Likes Best

AdvancedMD is a user friendly system that has software that is by far one of the best I have used. The Learning Library is complete and explains the most simple of tasks all the way to the technical aspects of creating your own templates. AdvancedMD has some absolutely superior people on the other end "figuring" out the solution to the problem. Instead of requiring we have them create the templates they give us the tools to create our own.

Likes Least

The product is solid. In the beginning the trainers did not make it clear that we had the controls and that they did not and would not do a complete set up. It was up to us. In a small practice this is not always the most practical way to go through the process.

Recommendations

Be clear as to what your practice wants the software to do. How extensive will your practice and your providers be using the product is important. One thing that escapes some practices is how are your providers limited? Are your provides computer savvy? Do they know how to or want to use the internet?

 

from Intentional Counseling Services
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

My interaction with AdvancedMD staff has been

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Likes Best

The wiliness to go the extra mile, user friendly and videos. This product offer several ways to learn the formate and/or how to setup the system. It allows for flexibility and room for growth within small practices.

Likes Least

The limited ability for Mac! All function of this product isn't avialble for use on a Mac, which make it challenging to access if there is not a PC available.

Recommendations

Carefully review all documents and ask lots of questions. When you are a small practices every penny counts! With that said every encounter, fee and unexcepted cost has an impact on the practice budget.

 

from ENT and Allergy Center
Specialty: Otolaryngology (ENT)
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Overall the system is easy to learn and use.

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Likes Best

We are able to save the patient's credit card information into the system since we have them on auto pay which is good. The appointment schedule is easy to use and to create blocks.

Likes Least

It is difficult to get some reports for specific time frames. We can't seem to get all we need.

Recommendations

Make sure you look at all aspects of the product. We found it worked well for us.

 

from digichart
Specialty: Ob Gyn / women's health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

AnvancedMD

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Likes Best

I really like the support staff who are always helpful when I have questions. I also love the help files.

Likes Least

I often get confused by some of the reports but help files and the support staff always clear the muddy water for me.

Recommendations

Use the help files and ask questions. The AMD staff know the app very well and will always help you.

 

from Berkshire Group Services Inc.
Specialty: Billing services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Terrific Product for Managing A Practice!

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Likes Best

With training, the product is easy to use and allows a practice to accurately trace a patient, claims, and the resultant revenue from intake to final posting.

Likes Least

At this point, nothing. The product has continued to evolve to the point that it has actively addressed any issues.

Recommendations

I would make certain that you have someone on staff who is astute in working with practice management software.

 

from Monty Shultz Counseling & Neurofeedback
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Too expensive for what you get

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Likes Best

There is nothing that I like about this vendor. It is difficult to use and costs way to much.

Likes Least

It is way to expensive. It is also more difficult to use than other programs.

Recommendations

keep looking as there are other software programs that offer more for your money.

 

from Nature Coast Surgical Associates, PA
Specialty: Surgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Not at all happy with the

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Likes Best

I loved the linear and intuitive use. I am really unhappy with the lack of support when you disconnect with them

Likes Least

I vetted them extensively and was assured that all the information we inputted into the EHR would belong to us and we would be able to access it even if we changed systems. That was not true. We began using AdvancedMD in 2009 and then closed the practice in 2015. We were told we would not have access to any of the medical records we created in AdvancedMD, only to documents that we had scanned in. I was unhappy with this, but AdvancedMD declined to offer me a solution and then stopped returning my calls.

Recommendations

Certainly get a demonstration of how your records would be transmitted to you if you choose to leave AdvancedMD, and get it in a signed agreement ( I had that but it wasn't helpful in our situation).

 

from Winston Medical Clinic
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Would not recommend for a rural health clinic.

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Likes Best

Providers love the EHR side. Scheduling appointments is easy.

Likes Least

Practice management is outdated and not rural health clinic friendly. Unable to post negative adjustments to allow rural health payments to post at your rate. Staff isn't familiar with rural health clinics. Took 10 months working with their staff to get our Medicare claims submitted. Customer support hold times have exceeded an hour and then the support rep you get puts you on hold to get help. Very expensive for such an outdated product that requires extra staff time to post Medicare payments. Month end reports are very cumbersome. Typically takes 8 - 10 hours to run reports because our clinic has 4 locations and we report by location. Manually adding reports should be a thing of the past.

Recommendations

Look at their reporting system. Month end reports require manual adding.

 

from Lam Family Medicine
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Terrible, Stay away. Don't get locked into their terms.

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Likes Best

The initial implementation is pleasant as they help you with the initial set up. The program is clunky and doesn't work well as there are many different folders and tabs to navigate through that are not intuitive. Implementation overall is poor at best as many products and features do not work.

Likes Least

I did not appreciate them attempting to charge me for the setup fee. Apparently the initial invoice states that the fee would be waived if you remain a customer for more than 12 months. Unfortunately you have no way of agreeing or disagreeing to these terms because once you accept the invoice, they take that as confirmation of your "contract." Please be advised that this company will attempt to lock you into a contract for 12 months upon initial setup/discussion. The sales team has no accountability and will do anything to have you sign up. The customer service actually yelled at me.

Recommendations

Stay away. Look elsewhere, I highly do not recommend this disaster of a software to anyone.

 

from Dr. Dorothy A. McCarthy, P.C
Specialty: Podiatry
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

No Customer Support; You Are Own!

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Likes Best

Product is good, but outdated. Newer programs have many more helpful feature. Prior to the AMD being sold to ADP, it was a worthwhile software product.

Likes Least

The software support is horrible; no, actually, it is nonexistent. There is no support for the billing portion of the program. The standard answer is "Oh, we outsource the billing. Can't help you on that."

Recommendations

Buy Healthfusion. There is no support for the billing portion of the software. The EHR is the old medisoft. It is not integrated; it is interfaced. The product was great in days gone by.

 

from Monogram Medical
Specialty: Internal medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Evaluation of AdvancedMD

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Likes Best

The product is easy to use. I'm always happy with the support team although there is usually a long wait.

Likes Least

1.I do not like the clearing house 2. You are not up to par with PQRS. Other programs are much better. 3. Meaningful Use has to be chased after. 4. The time difference for people in EST makes for some difficulties. 5. The added costs to make this program more efficient is prohibitive.

Recommendations

To be cost effective, AR has to be efficient. The penalties for not having PQRS has us exploring other possibilities.

 

from dr. abrishami
Specialty: Internal medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

sean a

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Likes Best

We worked hard to solve a case about a patient whose emotions made a simple matter more complicated. Everyone involved did such a great job--utmost of professionalism. My thanks to them for making my interaction with an emotional patient that much easier.

Likes Least

needs more often coding updates to more diversified sections--such as patient portal; so update diversely, consistently.

Recommendations

to evaluate how quickly you can achieve what you need to--does the tool advance your needs, or hinder them.

 

from DECA Health, Inc
Specialty: Pain management
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

AdvancedMD is easy to setup, train and use.

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Likes Best

The setup of our keys went smooth. The training is fun and always available. I have not ran across any scenarios that AdvancedMD cannot handle.

Likes Least

I like all of the features. The ledger is easy to use; correcting and refilling claims is an easy process; the clearinghouse is user friendly and does most of the work for you. The reporting is very easy to read and I can find different ways to run reports based on the wants of our clients.

Recommendations

I have used a lot of billing software but I like Advanced MD the best. Easy to use, videos are available to help you when you are stuck, they get back to me very quickly when I need assistance. Our trainer made the training fun and she answered every question we asked. The steps used to bill has been cut down in half vs. the software we were using. The revenue has increased as we can get claims out faster with less errors.

 

from JAS Medical
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent help today

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Likes Best

Support system. Today my rep help me more than a hour to get my lab Corp interface problem to be resolve. I am impressed about her professional attitude to solve my office EHR problem. She really did great job.

Likes Least

I wish if from the very beginning if there would be one person assign to my office to help perhaps I would have more productive time with AdvanceMD and my patient care.

Recommendations

I think once you can learn the software effectively the patient care become easy.

 

from Northeast Orthopedic & Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Advanced MD

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Likes Best

My District Manager and trainer for Advanced MD always make the time for any questions I have. They go above and beyond with assist and go into great detail to explain process. Wonderful bunch of people to work with. Custom Templates are easy to make.

Likes Least

inbound CIE reports do not download into system in format that is clean and easy. Needs more detailed help videos.

Recommendations

Make an appointment to visit with a district manager for a complete review of the software before making and decisions. You will be surprised on what improvement they have implemented just over the last year.

 

from Maryland Pain and Spine Center, LLC
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to Use

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Likes Best

PM is easy to use has modules to accommodate our billing and scheduling needs. AdvancedMD is innovative when it comes keeping up with the industry.

Likes Least

I like everything about the product, reporting is good once you become familiar with all the options.

Recommendations

I would suggest you review all the product has to offer and ask questions. Give examples of challenges you currently have with your software vendor, it is likely AdvancedMD has a PM solution.

 

from Vyas and Vyas
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

AdvancedMD review

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Likes Best

The quick end of month process is the only thing I am impressed with.

Likes Least

The process in implementing this product. Form templates should be created for the physician by the company and not the employees as we are not computer programmers.

Recommendations

Make sure you read all the fine details. It is a long process with multiple different trainers before you get started.

 

from Vyas and Vyas MD PC
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

AdvancedMD is not for me!

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Likes Best

I like the way it is formatted. The layout is very nice.

Likes Least

Tough decision but I like the customer service the least.

Recommendations

If you're expecting a product true to its word, AdvancedMD is definitely not what you are looking for.

 

from Vyas and Vyas, M.D.P.C.
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Very frustrating, takes away time from patients

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N/A

Likes Best

It's easy to schedule and reschedule patients on the PM side.

Likes Least

Not enough training options, not available to help new employees "catch up" to where others are

Recommendations

Absolutely do not buy into "we have so many templates", "it's really quite easy". I've witnessed the frustration management has dealt with and its sad that the ones ultimately affected most are the patients.

 
 
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