AdvancedMD EHR Software


 

AdvancedMD is an EHR and Practice Management solution that delivers scheduling, documentation, ePrescribing, revenue management, and financial reporting capabilities in one suite. Users get an industrial-grade computing experience with renowned speed, secure access, and support. There is no software to install or maintain; automated updates make managing regulatory changes such as ICD-10 and Meaningful Use effortless and free. 

This EHR platform provides access to patient data in seconds, automatically passes charges to billing staff, and populates lab results in patient charts. Single sign-on from any location means immediate, secure access to patient data and records via the cloud, allowing users to stay connected anywhere. Mobile technologies provide access to schedules, notes, and histories on the go; capture charges from anywhere for better accuracy. 

AdvancedMD allows staff to complete check-in in less than a minute, transfer patient data from any system, and customize scheduling to fit practice needs. AdvancedInsight Reporting provides tools to measure the financial performance of physicians and practice; drag and drop tools make running reports fast and accurate. 

AdvancedMD allows private practices to select the billing option to best fit their needs. In-house staff benefit from Claim Inspector, which scrubs each claim resulting in a 95 percent first-pass acceptance rate. Partnering with their Medical Billing Services mean the entire claim process is managed by billing specialist while maintaining oversight into practice finances. 

This solution is priced on a monthly subscription basis; there is no contract, and support is included. It is supported by Windows as well as iOS for the iPad and iPhone. 

 

Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

112 Reviews of AdvancedMD

Showing 1-20 of 112

 

from Winston Medical Clinic
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Would not recommend for a rural health clinic.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Providers love the EHR side. Scheduling appointments is easy.

Likes Least

Practice management is outdated and not rural health clinic friendly. Unable to post negative adjustments to allow rural health payments to post at your rate. Staff isn't familiar with rural health clinics. Took 10 months working with their staff to get our Medicare claims submitted. Customer support hold times have exceeded an hour and then the support rep you get puts you on hold to get help. Very expensive for such an outdated product that requires extra staff time to post Medicare payments. Month end reports are very cumbersome. Typically takes 8 - 10 hours to run reports because our clinic has 4 locations and we report by location. Manually adding reports should be a thing of the past.

Recommendations

Look at their reporting system. Month end reports require manual adding.

 

from Lam Family Medicine
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Terrible, Stay away. Don't get locked into their terms.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The initial implementation is pleasant as they help you with the initial set up. The program is clunky and doesn't work well as there are many different folders and tabs to navigate through that are not intuitive. Implementation overall is poor at best as many products and features do not work.

Likes Least

I did not appreciate them attempting to charge me for the setup fee. Apparently the initial invoice states that the fee would be waived if you remain a customer for more than 12 months. Unfortunately you have no way of agreeing or disagreeing to these terms because once you accept the invoice, they take that as confirmation of your "contract." Please be advised that this company will attempt to lock you into a contract for 12 months upon initial setup/discussion. The sales team has no accountability and will do anything to have you sign up. The customer service actually yelled at me.

Recommendations

Stay away. Look elsewhere, I highly do not recommend this disaster of a software to anyone.

 

from Dr. Dorothy A. McCarthy, P.C
Specialty: Podiatry
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

No Customer Support; You Are Own!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Product is good, but outdated. Newer programs have many more helpful feature. Prior to the AMD being sold to ADP, it was a worthwhile software product.

Likes Least

The software support is horrible; no, actually, it is nonexistent. There is no support for the billing portion of the program. The standard answer is "Oh, we outsource the billing. Can't help you on that."

Recommendations

Buy Healthfusion. There is no support for the billing portion of the software. The EHR is the old medisoft. It is not integrated; it is interfaced. The product was great in days gone by.

 

from Monogram Medical
Specialty: Internal medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Evaluation of AdvancedMD

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The product is easy to use. I'm always happy with the support team although there is usually a long wait.

Likes Least

1.I do not like the clearing house 2. You are not up to par with PQRS. Other programs are much better. 3. Meaningful Use has to be chased after. 4. The time difference for people in EST makes for some difficulties. 5. The added costs to make this program more efficient is prohibitive.

Recommendations

To be cost effective, AR has to be efficient. The penalties for not having PQRS has us exploring other possibilities.

 

from dr. abrishami
Specialty: Internal medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

sean a

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We worked hard to solve a case about a patient whose emotions made a simple matter more complicated. Everyone involved did such a great job--utmost of professionalism. My thanks to them for making my interaction with an emotional patient that much easier.

Likes Least

needs more often coding updates to more diversified sections--such as patient portal; so update diversely, consistently.

Recommendations

to evaluate how quickly you can achieve what you need to--does the tool advance your needs, or hinder them.

 

from DECA Health, Inc
Specialty: Pain management
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

AdvancedMD is easy to setup, train and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The setup of our keys went smooth. The training is fun and always available. I have not ran across any scenarios that AdvancedMD cannot handle.

Likes Least

I like all of the features. The ledger is easy to use; correcting and refilling claims is an easy process; the clearinghouse is user friendly and does most of the work for you. The reporting is very easy to read and I can find different ways to run reports based on the wants of our clients.

Recommendations

I have used a lot of billing software but I like Advanced MD the best. Easy to use, videos are available to help you when you are stuck, they get back to me very quickly when I need assistance. Our trainer made the training fun and she answered every question we asked. The steps used to bill has been cut down in half vs. the software we were using. The revenue has increased as we can get claims out faster with less errors.

 

from JAS Medical
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent help today

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Support system. Today my rep help me more than a hour to get my lab Corp interface problem to be resolve. I am impressed about her professional attitude to solve my office EHR problem. She really did great job.

Likes Least

I wish if from the very beginning if there would be one person assign to my office to help perhaps I would have more productive time with AdvanceMD and my patient care.

Recommendations

I think once you can learn the software effectively the patient care become easy.

 

from Northeast Orthopedic & Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Advanced MD

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

My District Manager and trainer for Advanced MD always make the time for any questions I have. They go above and beyond with assist and go into great detail to explain process. Wonderful bunch of people to work with. Custom Templates are easy to make.

Likes Least

inbound CIE reports do not download into system in format that is clean and easy. Needs more detailed help videos.

Recommendations

Make an appointment to visit with a district manager for a complete review of the software before making and decisions. You will be surprised on what improvement they have implemented just over the last year.

 

from Maryland Pain and Spine Center, LLC
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

PM is easy to use has modules to accommodate our billing and scheduling needs. AdvancedMD is innovative when it comes keeping up with the industry.

Likes Least

I like everything about the product, reporting is good once you become familiar with all the options.

Recommendations

I would suggest you review all the product has to offer and ask questions. Give examples of challenges you currently have with your software vendor, it is likely AdvancedMD has a PM solution.

 

from Vyas and Vyas
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

AdvancedMD review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The quick end of month process is the only thing I am impressed with.

Likes Least

The process in implementing this product. Form templates should be created for the physician by the company and not the employees as we are not computer programmers.

Recommendations

Make sure you read all the fine details. It is a long process with multiple different trainers before you get started.

 

from Vyas and Vyas MD PC
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

AdvancedMD is not for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the way it is formatted. The layout is very nice.

Likes Least

Tough decision but I like the customer service the least.

Recommendations

If you're expecting a product true to its word, AdvancedMD is definitely not what you are looking for.

 

from Vyas and Vyas, M.D.P.C.
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Very frustrating, takes away time from patients

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's easy to schedule and reschedule patients on the PM side.

Likes Least

Not enough training options, not available to help new employees "catch up" to where others are

Recommendations

Absolutely do not buy into "we have so many templates", "it's really quite easy". I've witnessed the frustration management has dealt with and its sad that the ones ultimately affected most are the patients.

 

from Vyas and Vyas
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

It's been a roller coaster

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They layout of the notes, they look very professional.

Likes Least

The customer service.they were very rude and not helpful!

Recommendations

Do your research! There have to be better company's out there!

 

from Vyas & Vyas, MD, PC
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

It's been a long two years.......

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The mobile app for your iPhone is very user friendly and easy to check the schedule or demographics. I find it quicker to send prescriptions on my phone than any other device.

Likes Least

First and foremost, constantly being told to "watch the video" instead of a person actually taking 60 seconds to answer your question. Then, not providing adequate support, not enough training, too much being "pushed" onto clients who are medical professionals, not computer technicians, or data entry clerks.

Recommendations

Search out thoroughly all the various EMR/EHR providers. Watch many demos. Find what "appears" to work best with your particular situation. The one thing we wish we'd been told up front? You will build this system yourself. You'll be promised many, many things...templates, trainers, videos, webinars....but ultimately, it will be you, working 18 hr days, trying to see patients, run an office, build an EHR, and attend countless "meetings" with multiple "teachers" who ultimately couldn't care any less whether you like their company and product or not! Think about this if you have a family, other obligations, or actually enjoy doing something other than crying at your desk, while watching a video, being told "it's not that hard" just put a word merge

 

from Martha M Robinson, MD PC
Specialty: Dermatology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

AdvMD - Straightforward/Easy to Use/Efficient PM Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Claim submission - efficient and easily catches errors without waiting months for insurance co's to tell you they can't process a claim because of an error. Fast turn around for claim payments.

Likes Least

Sometimes difficult to find outstanding claims (secondary's) that have become "lost" by the carrier and therefore not paid on.

Recommendations

Price is right; very helpful in transitioning to the system from another. Ease with clearinghouse/remittance changes.

 

from RxBilling
Specialty: Billing services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good for those who know what they're doing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very advanced, top notch reporting, great customer support

Likes Least

not customizable. Salesman makes promises that cannot be kept by software. updates are slow to release (waiting 1.5 years for cross-browser compatibility, IE is only browser allowed).

Recommendations

Definitely NOT for start up clinics/billing services without experience with EHR and/or PM.

 

from OLHMC Inc.
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Tried it, didn't work for us. Still got charged.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It was a recommended partner of Practice Fusion and promised a very low claim rejection rate.

Likes Least

Labor intensive Practice Management Software. We did not use the EMR since we were using Practice Fusion (which is free).

Recommendations

Ask if there is a free trial period or money back guarantee.

 

from Ronald C Bezahler, MD
Specialty: Ophthalmology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I am the coding/billing person for the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is fairly easy to use, once you get familiar with the product.

Likes Least

I absolutely HATE the way charges with payments are processed. In this practice, there are many times when a patient is required to pay a co-pay AND a refraction fee. This system does not allow you to post more than one payment in the charge screen, which then requires me to go either to the patient's screen, or the "Patient checkout" screen. It would be much more time efficient if we were able to post charges and payments in the SAME screen, and by the charge, not by the "co pay"
instead of going to the patient check out screen, or the patient's information screen. This is too time consuming, therefore, not cost effective.
Another thing that I do not like pertains to the E-remittance and quick pay screens when posting insurance payments. It would be much more helpful if when posting a payment on a charge where the patient has also paid, and the insurance payment is more than the insurance balance, that DIFFERENCE is put in unapplied, NOT the entire payment. AGAIN this is time consuming, because I have to stop what I am doing, go to the patient screen, unapply the patient payment, go back to the insurance payment screen, and apply the insurance payment. And if the copay is required, and the insurance company applies the copay to a charge in the visit, but not the office visit, I then have to go back and re-apply the payment to the charge the INSURANCE company put the co pay. I can show you examples of this, if necessary. It happens primarily with Aetna claims.

Recommendations

Make certain to get the telephone numbers of practices that share your specialty, and talk in depth with them. I also think it would be a great idea if Advanced MD offered ON SIGHT training with new offices, especially with Specialists. The field of Ophthalmology is very different from a PCP office, as is an Orthopedic office. I know I would did have an opportunity to visit another ophthalmology practice, but it would have been much more helpful to train with someone in the office.

 

from Sequoia Sleep Diagnostics
Specialty: Sleep medicine / center
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Very rich in features

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The options are limitless. With the right training and support this product will simplify all aspects of practice management

Likes Least

The training was very poor. The original set up was not through or done correctly and that caused delays in the training process.

Recommendations

The support team has been the greatest benefit of this software. With all the rich features, it is imperative that training and support is available. This product has the support down but the initial training and setup has room for improvement.

 

from Mark Thompson Acupuncture
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

User friendly notes from highly customizable templates

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Our providers needed to have notes that they could quickly complete during the eval, and we were able to customize the note templates to what we needed (check boxes, drop downs with frequently used comments, etc).

Likes Least

There is a lot of training that goes into learning how to use this software, which is necessary but also time consuming.

Recommendations

Creating the note templates fit for your practice will require some time, but after the set-up is done it should be easy to use. That should make up for the extra time used to adjust the notes to your preference. Or you can pay extra to have the advancedmd team set the notes up for you.

 
 
Write a Review