AdvancedMD is an EHR and Practice Management solution that delivers scheduling, documentation, ePrescribing, revenue management, and financial reporting capabilities in a powerful all-in-one suite. Replacing five systems or more, AdvancedMD simply makes running a private practice easier. Users get an industrial-grade computing experience with renowned speed, secure access, and world-class support. There is no software to install or maintain; automated updates make managing regulatory changes such as ICD-10 and Meaningful Use effortless and free.
This EHR platform provides access to patient data in seconds, automatically passes charges to billing staff, and populates lab results in patient charts for a seamless experience. Single sign-on from any location means immediate, secure access to patient data and records via the cloud, allowing users to stay connected anywhere. Sophisticated mobile technologies provide access to schedules, notes, and histories on the go; capture charges from anywhere for better accuracy.
AdvancedMD allows staff to complete check-in in less than a minute, transfer patient data from any system, and customize scheduling to fit practice needs. AdvancedInsight Reporting provides tools to measure the financial performance of physicians and practice; drag and drop tools make running reports fast and accurate.
AdvancedMD allows private practices to select the billing option to best fit their needs. In-house staff benefit from Claim Inspector, which scrubs each claim resulting in a 95% first-pass acceptance rate. Partnering with their Medical Billing Services mean the entire claim process is managed by billing specialist while maintaining oversight into practice finances.
This solution is priced on a monthly subscription basis; there is no contract, and support is included. It is supported by Windows as well as iOS for the iPad and iPhone.
Jennifer from Clayton Family Practice
Specialty: Family medicine
Portfolio size: 11 to 20 users
First of all, ADP sets up all the major information for you, so you start out smooth. Then, they teach you how to use the system and how to customize it to what you want. I customize notes to suit each of my practitioners all the time. It is also so easy to find all kinds of reports.
This system has Practice Management and EHR all in one. It is easy to flip back and forth to find information that you need.
This product quality is great. It is well-thought-out and functional.
Customer support is great. You can get help online or by calling. My experience has been great, and they have walked me through things right there on the phone.
ADP is very user-friendly. It is easy to access reports, the EHR is easily customizable, and even the most unexperienced EHR user learns to use ADP very quickly. The initial person I spoke with has stayed in contact with me through the whole process and still stays in contact to make sure everything is running smoothly. Tech support is also great and timely.
The one thing I like the least is that when billing out claims, there is a certain process you have to do and make sure you click a certain button. At first, my staff failed to click this button, and all are claims were not going out the door. But after I called support and figured out what we were doing wrong, we fixed it, and everything has gone smooth ever since.
This system has so many great features. Make sure when you are evaluating that the other products you are looking at do not piece things on to the system. ADP comes with most the features already included rather than paying to add additional features to make the product functional.
Arlo from Miller Family Dermatology
Portfolio size: Single user
The interface is complex, but it does have a natural layout to it, and once you get used to it, it makes sense.
AdvancedMD is powerful. There doesn't seem to be a lot that it cannot do.
The product is mature and clearly the result of lots of refinement.
Our implementation process was a disaster.
Our conversion was scheduled for the beginning of February. We were told that we would be able to spend the week before entering our appointments, new patients, etc, into AdvancedMD and CareCloud (doing double work, but also practicing with the new system). Instead, we found out that we would not have access to the system to enter all the new patients and appointment changes during that week until after conversion. To top it all off, I confirmed our conversion date (Friday after the end of our day) on Thursday morning with the conversion specialist. That afternoon, he had our implementation coordinator call us to tell us that, because the conversion specialist forgot to send a decryption key to India (where our data was apparently being converted), they were unable to complete our conversion at the scheduled time and it would have to wait several days to a week. We had already lightened our schedule considerably the first week of February to accommodate our learning curve, and we would not be able to do so again for at least a month, so our practice manager worked with the conversion specialist all weekend on the conversion. This meant, of course, that we had no opportunity to update the then week-old schedule with the new appointments and patients before our patients started showing up on Monday morning.
AdvancedMD did not tell Modernizing Medicine (our EMR) that our conversion was going through, so no bridge to AdvancedMD was put in place, and even after it was, our bridge to CareCloud was still up for days, creating duplicate patients, rerouting charges back into CareCloud, and creating general havoc. We had to contact Modernizing Medicine to have them help us fix the mess; there were >200 duplicate patients in the system after all was said and done. We were never provided a list of these patients, and we are still finding them.
Our tax ID was input incorrectly, even though the one we provided was correct. We had to talk to two people to figure out all the places that this incorrect information was stored, meaning we had to resend all our claims twice. This resulted in hundreds of denials and duplicate claim errors (they are still arriving almost two months after our go-live date).
Our test statement message was input by someone at AdvancedMD as "THE BLC SHWN WILLBE CHARGED 2 UR CARD ON FILE 7 DYS FROM THE DATE OF THIS STMT (ON FRIDAY). IF U WLD LIKE 2 MAKE OTHER AR", but no one can figure out who had done this. I told our trainer in no uncertain terms that this was unacceptable, and that if my staff wrote this to a patient, I would fire them. More than a week later, our implementation coordinator sent us the same statement for approval. When I told her I had already told our trainer it was unacceptable and inappropriate for a professional office, she asked me what was wrong with it.
We asked for access to RelayHealth to allow the consultant we hired to work on setting up EFT/ERA agreements. She discovered that another doctor, a podiatrist in Chicago, was set up under our submitter ID, and indeed we had even started receiving a couple ERAs for her. This is a HIPAA breach. When I contacted AdvancedMD to let them know, the head of the Enrollments Department, Zach, admitted that it had happened before and blamed it on new hires making data entry errors.
AdvancedMD has excellent support for credit card on file, building forms and letters for patients, and good reporting. The scheduling component is easy to use and is smartly done. The interface is snappy.
Despite being a cloud-hosted product, they have managed to make it incompatible with MacOS.
Under no circumstances should you choose an EHR or PM without being given access to a fully functioning version for your office to test for a minimum of 1 week. If the company won't provide that (AdvancedMD did), you should be 100% sure that they are hiding something.
David from Dermatology Clinic, PA
Portfolio size: Single user
Setup and training take a long time. Be prepared to spend 40+ hours doing setup and training.
Great functionality; it's the only reason this software still exists, despite all of the other issues.
The design is unintuitive. The use of ActiveX causes memory leaks in the software, which drain RAM as the day goes on, causing the program to run slower and slower.
They have been slow to respond and unable to help. I feel like I'm own with this software.
Their software has extremely good functionality.
Customer service is lacking, as is the uptime.
Avoid it if you can. The PM side is very good but hard to set up. The EMR is similarly hard to use due to the design. The software runs slow due to programing and use of ActiveX. The worst part is customer the service who are, in my experience, neither competent nor responsive. If you're willing to struggle through to get a functionally good EMR/PM, then this is the choice. For most users, I would recommend avoidance.
Russell from Austin Power LLC
Specialty: Other specialty
Portfolio size: Single user
It is billing software, when is it ever easy? Plus, the setup is taking way too long.
I have done the classes for it. It appears to function great.
Seems like high quality, again for the practical use I do not have that experience.
Everyone on their team communicates; it would be great to have the classes not as long. And to have hands-on training happen.
98% claims paid in their terms of conditions. If it is possible to get the whole practice using it, then by all means, do it! Very professional, and built in a business structure with high-end quality!
The messed up on our schedule fees, and I feel very distanced on the implementation process. I would like to have them push for faster setups; it has been 2 months.
They are expensive, so if you can get them cheaper, do it!
Kevin from Resolutions Billing & Consulting
Date: October 2013
Resolutions Billing is a nation wide billing company that has used several web-based systems during our 10 years of operations. ADP AdvancedMD is one of the easiest ones to use and to train our providers on. The implementation of a new practice is pretty much done for you by AdvancedMD which helps my team keep our cost down.
Within the Practice Management, they have what is called a collection module, which is very helpful for our collectors to track and work on their collections. We have not seen another system have such a module actually within the system rather than an add-on to the cost.
As a billing company, we need to be able to fix and help our clients with any issue that might come up within AdvancedMD, because our clients don't see issues as an AdvancedMD problem; they see it as a Resolutions Billing problem. This is were ADP's customer support comes in, and we have not found a better or more helpful customer support system then AdvancedMD.
If you are wanting a system that is always connected and updating (at no extra cost), and if you are looking for ways to better your company or practice, then I would say you need ADP AdvancedMD.
Gloss from Diabetes & Endocrinology Center
Date: October 2013
Hi my name is Gloss, and I am a manager for Dr. Ostrowsky, an endocrinologist in Las Vegas, NV. We had contracted with a billing provider to assist in our medical billing for over two years. Our cash flow dropped at least 30% the second year after signing up with them. This made me nervous to the extent that I hired an in-house medical biller to aid me in investigating this matter.
Due to a variety of both internal reasons and issues with our previous provider, we discovered that our patients never received any statements from that provider.
For this reason I began looking into other options and reviewed several medical software programs. I found ADP AdvancedMD to be the most beneficial to our needs. After the second month with this program, our financial recovery increased 100% of our original income plus some.
We are extremely happy to have found that with ADP AdvancedMD, we have better control of our AP and AR - particularly our AR. We look forward to a great future with it.
Natalya from Steven Batash MD PC
Date: October 2013
We are a busy gastroenterology practice in Queens, NY. For years, we were running a different Practice Management system. We did not have an EHR, and our paper chart system was very ineffective. It was time to implement an EHR. In February 2011, I decided to go with AdvancedMD. I liked that the system was cloud-based and offered integrated both PM and EHR services. Since AdvancedMD is a cloud-based system, we no longer needed to invest in costly updates.
The implementation process was not easy. We had been using paper charts for 20 years and had to reevaluate the workflow of our office. I think it is very important for a practice to decide how they want to use the system, assign a project manager, and make sure that all employees are involved. Setting goals is equally important. The AdvancedMD implementation team sets up the implementation timeline for you. The staff needs adequate time to familiarize themselves with the software. If training is done properly, the software is relatively easy to use, and the billing side of it is just excellent.
Our practice benefited from the system enormously. The quality of patient care has increased. Our collections have increased as well. We were also able to qualify for the Meaningful Use Stage 1 incentive payment from Medicare in 2012.
Patrice from Family Health Care, Inc.
Date: October 2013
I researched several EHR's and chose AdvancedMD because I am able to change the templates instantly with no waiting. I like the month-to-month payment, which means they have to keep me happy to stay with them. The support has been great, and the modules very helpful.
The scheduling is great and the implementation was a bit rough for 6 weeks, then pretty smooth. My lab interface took longer than I expected, but it works well. The abnormal pap alerts and recalls are very helpful. Overall, the EHR has saved me tremendous time in looking for charts. We see 120 patients on Wednesdays, and this has really made everyone's lives less stressful. Documentation is at your fingertips at work or at home.
Dina from Private Practice
Date: October 2013
Physicians beware. If you have a dispute with your billing company and the billing company is the administrator of the "key," you will find yourself locked out of all patient information. You will not even have access to your schedule - much less patient accounts and demographics.
ADP sides with the billing company in a dispute. The customer service is lacking. Prior to terminating our billing company, a representative assured us that we would have full access to the information. After three weeks of pleading our case and asking for our schedule as a minimum, we were told that our practice information is not ours and that we would not be given access.
We can not work the large AR or even find a simple patient phone number. Had we been told up front that the information would be locked down, we would have secured the information prior to the termination.
The customer service end has no continuity. No one gives the same answer, and they transfer you around rather than definitively answering the questions. I have spent over two hours at a time trying to get an answer. We had to resort to involving lawyers only for this company to side against their own policy stated on the company website.
Be cautious if you are not the "key" administrator.
Esteban from La Loma Medical Office, Inc.
Date: October 2013
Having 20 years experience using EHR and practice management systems, I can say that ADP AdvancedMD is an exceptional EHR/PM software package. We have a busy two-office family practice, and for years we tried different software to help us with billing, patient data and scheduling, but they frequently ended up causing more headaches for us. They were difficult to use, required us to enter data twice for each of our offices, and added hours of labor for my staff and me. The solutions we tried did little to help us spend more time helping patients. In addition, we have two offices 50 miles apart, so having a web-based software was essential. We needed the right tools to bridge the gap and AdvancedMD’s integrated EHR/PM solution has done that for us.
Sharon from Rochelle G Catus, Inc.
Date: September 2013
After much research, our PM of choice was AdvancedMD. Its Cloud based technology was really important to me because it allows me to work from anywhere I have Internet access. The system allowed the flexibility to customize the schedule and appointment types to mirror our previous complex paper schedule. AdvancedMD helps us get the money in the door and to tighten our revenue cycle. From appointment scheduling / check-in process of the front staff, to the charge capture by the physician, to claim submission, follow-up, denial tracking and auto posting, the system allows us to keep a keen eye on the money trail. In addition, the recall system helps us manage and monitor patient's future appointment needs based on the physicians plan of diagnosis management. Collectively the features of AdvancedMD allows us to meet our overall objective of delivering quality healthcare to the women of St Louis.
Jeffrey from Jeffrey L. Halbrecht, M.D.
Date: August 2013
I’ve looked at many EHR/PM solutions over the years and can say that ADP AdvancedMD is a great product. One of the things I like best is that it’s cloud-based, so I have anytime/anywhere access. One other very cool feature (at least for me) is the ability to have access to records, and a view of my schedule from my iPhone or iPad. The mobile capabilities are great. I can now go to lunch or my kids’ activities, and still be in touch if there is an urgent or after-hours call. That's a huge plus for me.
Rod from Surgery Center
Date: July 2013
The company has been extremely hard to deal with from the very beginning. They told us how they would support us, then those people went away and the new people oddly never got the word.
Be very careful that you understand how you get your data out of AdvancedMD. It is not as easy as you might think, or they say. The template idea only works if you do the same thing over and over again. The people helping you set the software up do not have any clinical experience so they aren't much help.
I cannot recommend this software.
Neil from Clarus Dermatology, PA
Date: June 2013
Unless you're an IT professional, I would avoid this system.
The advantages of AMD are that they have a pretty solid PM side including reports, and it's very customizable.
The disadvantages of AMD includes their service lacking - support is slow and usually lacks the ability to solve most problems. The handoff between sales, implementation and support was poor. There's minimal help with setup and training - our trainer didn't know the answers to our questions, so you're on your own when it comes to setup and training. It's a terrible user interface - if you're looking for an attractive software, or a well designed interface with minimal space between clicks, then you'll be disappointed. Finally, they're not very reliable. For SaaS this is a killer. Their app goes down randomly, and they usually don't know what is happening, why it happened, or what they can do to make it not happen again.
I have a background in IT so I've been able to make it work, but I regret choosing AMD.
Claudia from LUIS LINAN MD PA
Date: June 2013
We have used advancedMD for the past 7 years. I find it very reasonably priced, compared to other EMR that are out there and charge for every update. The billing is the easiest, and getting paid immediately is a huge plus. I love that we can tell which claims are outstanding and can follow up easily. The claim scrubber is the best. I had no prior training in coding or billing, and we were up and running in no time at all - thanks to the training and support we had from a very knowledgeable rep. I don't understand why some offices are having such a difficult time with it. I've recommended it to other offices here in town, and they improved their collections dramatically. Support has changed in the past few years, but i find that if you use the "contact support" on the login page, someone usually returns your call that same day.
Akram from Elmira Urgent Care
Date: March 2013
I own a walk in clinic. I signed up for their service at the end of July and they overcharged me for the entire month of July. I made it clear however when I signed up, they should start the charges in August. The first week of August they charged my account again. I kept calling them about the overcharges, they never addressed the issue. They would always say, we will have a manager call you, and it never happened.
My staff tried to go through the training - they were very slow, hard to reach, have a very bad customer service and no tech support. You call, leave a message, and with all luck you will get a phone call days later. My staff found their software very complicated. The practice managment portion was difficcult to learn. They would assign you live lectures that are spread weeks apart. My billing company started to learn their system to do my billing using their software, they found Advanced MD billing portion to be very complicated and cumbersome. That is when I felt I've had enough with them. The proccess took 5 months, I cut my loss short and cancelled their agreement. This was after serveral attempts to have them be more customer service oriented and help me finishing the training. This was at no prevail.
This is by far the worst experience I've ever had. Up until today they still owe me the charges for one month from the beginning when I signed up. I wrote them several correspondences, no reply or answer.
Lori from AWCE
Date: February 2013
While there are some outstanding aspects of this software, there are also several things I question. For example, if you scan in EOBs and want to attach them to a claim/visit, you can't. You can attach them to appointments. As our physicians see 90% of their patients in hospitals and nursing homes, this does not help. The fee schedule component is also unusable, as the fee schedules attach to the financial classes, not the individual carriers.
Their EDI reports aren't available in the claim or visit. If you need print an EOB to send with a paper secondary claim, the only one you can easily print is in their format, one that I've had 3 different carriers reject. So you have to search through the EDI reports to find one that has the claim you're looking for. But each EDI report may consist of several actual EOBs, so the one you print is a mess.
The two positives I can say about this software is the electronic billing, which is exceptional, and the claims scrubbing, which is also excellent. The two worst aspects of this software are the reports and their customer service. They have a huge list of reports, all of which are the same basic information with different names. They have no understanding of what Date of Service vs Date of Entry means. And there are no comparative reports at all. Of course, you can have custom reports done at a price. They messed up our Medicare EDI enrollment so times, I finally just did it myself. This is all better than the mind-numbing prospect of having to do a conversion and redo all of our EDI enrollments in a different clearinghouse.
Gary from Keystone Medical Group
Date: December 2012
After 4 months post going paperless, I can say AdvancedMD has been a mixed bag. We are a multispecialty group that primarily deals with workers compensation which requires a plethora of individualized forms and data. We use both the Practice Mangement (PM) billing program and the Electronic Health Records (EHR) program, but we only use the PM to hold information as billing in workers compensation must be done separately by another company.
The PM is counterintuitive with it being practically impossible to track and tag custom information. For instance, we need to track attorney names and address attached to a case/patient. There are custom data entry fields, but these fields are not accessable by any reporting, datasheet, or anywhere within the PM or EHR. I couldn't build a simple demosheet in the PM.
The EHR can only get some information from the PM program and only in the predesignated format which is strange. So, if you want the diagnoses from the billing program you can only get it as a table with attached start, chronic, and resolved dates (dates which can't be accessed from the EHR). We had to repeat the data in the EHR for many instances like this.
Where AdvancedMD shines is the possibilities for programming custom reports in the EHR. While the interface can be frustrating with inane quirks, it is possible to create true detailed narrative reports. I have incredibly detailed reports that are quickly generated from the exam, but it took me over 150 hours to program. The customizable reports are why we stayed with AdvancedMD.
Recording exams and handling chart items in the EHR is a breeze.
The iLearn program is good. They can even do basic customization for you. You have to realize that someone at your office needs to become the expert on the system. You cannot depend on anyone at AdvancedMD to be able to change your templates later on. It is, however, relatively easy.
Technical support can only reread the help files for you.
In summary, we love the EHR organization and the custom report ability. We don't like the PM program due to its inability to have any custom date and some of the quirks of programming the EHR.
If they made just a few basic functionalities available and had technical service, they could have a product that was head and shoulders above the rest.
Tia from Advanced Family Medicine
Date: December 2012
This is a fantastic product and I have enjoyed the process of going through training and implementation. My sales rep was very knowledgable and straight forward. I was informed of strengths and weaknesses of the product, so I knew exactly what I was getting into when I signed up.
I love the strength of the billing software, the ability to make my own chart notes and how all of my tools are at my finger tips.
I would highly recommend this software to any practice.
Panna from Flagstaff neurology
Date: October 2012
The most distressing part came when I closed my practice and I asked for all the records to be put on a digital file. I have used EHR for 10 yrs. and do not have any paper record. They charged me and gave me a digital drive, which is very badly designed. It takes me over one hour to pull one patient’s record. It is not organized by any particular filing system. When I asked them about this they told me that it is designed to work with another EHR. (I do not have an EHR of my own). When I told them I do not have one, they simply asked me to get lost. They told me that because I wasn't calling from the phone I was registered on (I have moved) they were not obligated to talk to me.
I still pay them 500 dollars a month to run the billing side, so that I can bill my remaining accounts receivable. They told me that this is the industry standard and they can't do anything. They do not have any guidance /support to tell us how to use the digital file. Needless to say, the software is distressing to use, support has been poor all along, and when you want to move or close your practice, you will be dealing with a poorly designed data drive!!!