AdvancedMD EHR Software


 

AdvancedMD is a medical office software suite with cloud-based, integrated physician-patient workflow solutions including: practice management/medical billing, electronic health records, telemedicine, patient engagement, practice analytics reporting, and physician-performance benchmarking. Additionally, it offers a managed billing option for practices looking to use a third-party billing company.

AdvancedMD includes tools and technologies to integrate practice and patient workflow together for small to large practices. It also offers onsite and telemedicine appointment scheduling, appointment reminders for patients, automatic insurance eligibility verification for next-day patients, and many more features. The iPad check-in kiosk pushes information from consent forms straight into the patient chart, and charge capture occurs during the charting process and pushes claims information to the billing staff automatically.

The features offered by AdvancedMD are bundled in a fully integrated suite, allowing users to access data via the centrally managed AdvancedMD cloud.

 

AdvancedMD - My office visit
 
  • AdvancedMD - My office visit
    My office visit
  • AdvancedMD - Any device, any OS
    Any device, any OS
  • AdvancedMD - Telemedicine integrated with EHR
    Telemedicine integrated with EHR
  • AdvancedMD - Scheduling integrated with Billing
    Scheduling integrated with Billing
  • AdvancedMD - iOS App (ePrescribing here)
    iOS App (ePrescribing here)
  • AdvancedMD - ePrescribing included in EHR
    ePrescribing included in EHR
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

177 Reviews of AdvancedMD

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Tasha from Professional Billing Services of Acadiana
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Practice Setting versus Hospital Setting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am in the Psychiatric/Mental Health/Addictions Field and have been using AdvancedMD since 2014. The EHR side of the software is designed for a practice setting and is not able to accommodate medical providers that see patients strictly in a hospital setting. However, the software is wonderful for a practice setting or a hospital provider who chooses not to use the EHR. I have been in the medical billing field for 25 years+ and I must say that I would recommend this software. Compared to the other software companies that are currently marketing their products, AdvancedMD offers all of the bells and whistles.

Pros

Billing Module
Claims Scrubber
Clearinghouse
Report Module

Cons

EHR (Hospital or Providers that do not see patients in an office setting)

 
 

Anjum from Integrative medicine of Acadiana
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Pleased with the software but they need to improve the functionality, compatibilty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

AdvancedMD is a good and extensive program, I think as I am learning the program more and more, I realize it can do more, but Implementation team is not strong at the company as per my experience. if they would have trained us right from day 1, I would not be having the problems now what I am facing (The templates to meet the QM and MU were not set up right despite asking multiple time0

Pros

1. If the implementation personnel is knowledgeable, the program is good and covers all bases, If you get the person I got, everything will be messed up.
2. The program offers billing, but I have not used it, so cannot comment on it.
3. Scheduling is very simple and it automatically checks the eligibility of the patient

Cons

1. Software not compatible if you have Apple products, so if you have that, as of now its not the best/compatible software. (I had to buy 2 PC other than iMac, MacBook and 2 iPads)- extra expense as the program representative failed to inform me of that
2. Ifax does not work with Chrome, Safari, only work with Internet Explorer. Ifax is not very friendly either.
3. The program is not compatible with Fujitsu scanners to upload/scan documents, only Taiwan compatible scanners are compatible with AdvancedMD. I had to get the scanner separate as ifax always shows line busy and 6 out of 10 attempts you cannot get anything faxed to the software. Had to buy a second scanner (Brother) that was compatible
4. Not very friendly software when comes to bi-directional interface with labs

 
 

Elaina from PRC of Gwinnett
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Advanced MD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

It helped us go completely digital, so we were able to get rid of the paper forms, etc. Love the apps for iPads as well.

Cons

Really big negative: it's only compatible with Internet Explorer, not other browsers. Also, when we find bugs in the system, it seems to take a long time for the development team to find the problem and fix it.

 
 

Samantha from DermaSurgery Center, PC
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

AdvancedMD PM - Improving but....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have had many issues with AMD over the years. I have been using the product for 5 years. The system looks outdated (although they are updating it slowly). Some sections require multiple clicks when you would think it would be just one. I have had multiple issues with support not following up. In fact, on one occasion I was informed that I was the only practice having the issue and they had no desire to fix it (which is poor customer service!). They charge you for each and every little thing separately. Other PM systems include certain features that AMD wants to charge additionally each month for, such as appointment confirmations and insurance verification. My biggest issue is employee tracking. You have to pay for additional reporting features to run a report to see whatever employee was doing each day (and they weren't really clear that with the additional reporting that I could create the report I wanted!). They leave much to be desired and I am looking for another system. We just don't want to be stuck like we are with AMD.

Pros

claims processing is clear. That's about ALL this system currently has going for it.

Cons

Everything else. Literally every single thing else.

 
 

Jody from Eminent Health Services
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Program with intrigal functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have a Medical Billing Business and their CBO feature allows me to work several practices at the same time. I also like that if the practice is using another EHR software they can integrate with Advanced MD and the charges come over very smoothly to review. Overall Great Product.

Pros

Integration with other software. Payment posting and ERA claim reports. All very easy to use.

Cons

The only thing I don't like is the collections module, I do like it but I wish it was a little easier to use and didn't duplicate the message when you send it to someone else. I'm sure with a larger staff it would be useful but with my 4 I find it annoying. not enough to have me switch by far though.

Advice to Others

The Payer ID numbers a different since they use Relay health and you have to be aware of that. but it is really nice that all your clearing house fees and everything are rolled together with Advanced MD. I really would highly recommend them for any billing office. I have never used their EHR side so I cant speak to that.

 
 

Sabrina from Mindspa
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Hold times are an hour or more. No solutions to problems in a timely fashion it's always 3 days or more. You never speak to anyone who can help just a message taker.

Pros

?????

Cons

Unreliable prescribing software fails almost 30% of the time. Their solution "resend it"

Advice to Others

Run

 
 

Lee from ASU
Specialty: Mental & behavioral health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Decent Cloud Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, AdvancedMD provides everything you need in an integrated software package. The data analytic tools are great and highly recommended given the changing climate of medical practice. However, the software is tedious if you already have a large patient database and are looking to transfer them, but for those starting out, it is not too bad. There are not too many customizable features for specialties, but I'm sure those features will be developed in the future.

Pros

Integrated services
Analytic features

Cons

Startup time and lack of customizable functions.

 
 

Tiffany from Dr Nworas Medical Clinic
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ADVANCE MD BILLING IS GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I started working with AdvanceMd in May of 2016. I have never done any billing or office type job in my 12 years of working, but AdvanceMd made it look like a piece of cake. It was simply to understand and there was always help just a phone call away. 90% of the time the support team always had an answer and was quite to solve the problem.

Pros

I love the fact that AdvanceMD has so much to offer our clinic even though as a small clinic we don't use much of the offers, but it's nice to know they are there if needed. I also appreciate all the help the support team did with me last year on learning how to use the software.

Cons

THE ONLY issue I have with advance is checking liability on insurance. Sometimes it works and sometimes it doesn't, BUT withing the past two months I have had no issue.

 
 

Amanda from Loup Basin Public Health Department
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Customizable; reasonably priced!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This system is very customizable and reasonably priced! They were willing to work with us to fit our grant-funded budget.

Pros

Patient Portal
Customized templates
Cost.

Cons

Not specific to public health
No immunization inventory module.

 
 

Rebecca from catholic health
Specialty: Pain management
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Love the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

AdvancedMD came recommended by Practice Fusion and the doctor trusted their recommendation. We use AdvancedMD's software strictly for billing. Their sales staff was amazing and wonderful and I love their support staff. They do a great job. The only thing I didn't like was that I had to manually put all the patients from practice fusion into the system. There was no easy way to pull all the patients in. The videos were somewhat helpful.

Pros

Very good for billing

Cons

Long help line wait time

 
 

Rose from Affinity Billing Services LLC
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Adva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I found AdvancedMD to be extremely easy to learn and navigate; Love that the billing and EHR integrate seamlessly together.

Pros

Easy to use and learn

Cons

Can't Edit payments only void and replace.

 
 

IDUVINA from OXNARD EYE ASSOCIATES
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

MY EXPERIENCE WITH ADVANCEDMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I use AdvancedMD on a daily basis and I can say I have never had any difficulty using this software, makes work easier and more efficient!

Pros

Schedule and entering transactions are very easy and organized!

Cons

I have no trouble with this system

 
 

Joseph from Surprise Health Center
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall not a good flow to the system. It's difficult to navigate and not good with the templates.

Pros

Decent reporting package.

Cons

Customer support and tutorials and not up to par.

Advice to Others

For the cost of the system, there are better options with better customer service and overall more user-friendly.

 
 

Raymon from Greater Alabama Family Foot Care
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Dr Artopee Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've used several diff EHR's. Advanced MD is great for Family and general medicine. Not so good for Specialists ie: Podiatry, Orthopedics, etc..

Pros

Importing patients Demographics to Electronic Health Record is less frustrating and less time-consuming. Scheduling is easy and the appointment reminders reduce No-shows Drastically. Very User-Friendly. Allows easy intra-office communication.

Cons

limited access to Imaging Centers, Labs and Pharmacies.
Overall a decent software.

Advice to Others

Not so good for Specialists ie: Podiatry, Orthopedics, etc

 
 

Tami from JOIRNI
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

JOURNI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The provider of a small business
Everything is very standardized it's difficult to get specialized individualized templates without additional cost
There are much better specific psychiatry/behavior health records out there

Pros

Training program is Good

Cons

Customer service is difficult to get a hold of specially if you have clinic on the weekends

Advice to Others

For psychiatry there's a much better product

 
 

James from Family Practice
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The product overall is pretty easy to use for someone who has used it for a bit. Reports are not updated instantly.

Pros

Easy to schedule and find info regarding accounts.

Cons

Report flexibility could be better.

Advice to Others

Good EHR.

 
 

David from Senior Connections
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Mo' Money, Mo' Problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The PM software works as expected. We have saved about 35 work hours/week using AdvancedMD over our previous billing system.

We hit so many bumps while working with the implementation team. They had a set script and any deviation led to multiple challenges. It took weeks to get questions answered. They didn't appear to take notes in meetings or put the follow-up actions on a to-do list. Despite what had been worked out with the sales team, the implementation team was unaware of our specific contract details. Hopefully, they've gotten the training or support they needed. We appealed to leadership in the sales department to get expert help, and to AdvancedMD's credit they recognized the problem and connected us with a fantastic person.

PM Implementation took months longer than "normal" according to the schedule they provided us, and EHR implementation is ongoing a year after we signed the contract. I believe our implementation will succeed, however pyrrhic. It's been rough. I've fallen in love with paper in a way I couldn't have imagined twelve months ago.

Pros

I like the pricing options- many companies will not offer per claim pricing. Chrome support is slowly taking shape.

Cons

Software ostensibly supports flexible workflows, but in practice, each adjustment results in a spiraling accumulation of epicycle-esque inefficiencies.

Advice to Others

Buyer beware, if you don't know how to setup your own EDIs and you are looking to customize the product then you should definitely shop around. We have learned that the software demo is not sufficient to evaluate a product unless the feature set mirrors your workflow exactly.

 
 

Chris from Claim-Tech practice services
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I had 4 reps in less than a year nobody had a clue how to set me up

Pros

Good system good functionality horrible customer service

Cons

Over priced terrible cust service

Advice to Others

Stay away

 
 

ASHLEY from Justin Family Medical
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Advanced MD Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

There have been some downfalls to Advanced MD but hopefully, some of our recommended features will come available soon.

Pros

The feature I like most is the ability to electronically send controlled medications

Cons

Not being able to put a patient in a room on the schedule screen is a huge downfall to this system. Also not being able to prescribe more than 1 prescription at a time. Also, too many clicks to get where you need to go.
Setting up or customizing how you want your notes or anything takes a long time and stressful.

Advice to Others

Not worth the money. Every additional feature costs some amount.

 
 

Dawn from Central Florida Pulmonary Group
Specialty: Pulmonology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Not the one to choose

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We tried to use this product for two painful years. The reporting is horrible. We used this as the billing and scheduling end of our EHR system. It integrated so poorly that we had to go with another EHR which was bad because our EHR was great-the only reason we left was because of this product from Advanced MD. It is easy to schedule in and to see notes but the reports never matched even to each other if you printed the same report twice. We had weekly meetings with the heads of Advanced MD to try and fix the problems but it never worked in the two years we tried to use it. The company AMD gave the impression they did not care that were sinking and eventually we left and had a painful conversion to another company.

Pros

Easy to schedule and find info regarding accounts

Cons

Reporting from the billing side does not work well at all and live updates do not match the numbers on the EHR side.

Advice to Others

Go to a practice that is using PM and check with the administrator and the billing manager to see how things work before you buy the product.

 
 
 
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