AdvancedMD EHR Software


 

AdvancedMD is a comprehensive medical office software suite with integrated cloud-based solutions.

These solutions include practice management/medical billing, EHR/EMR, telemedicine, patient relationship management, business analytics reporting and physician-performance benchmarking.

AdvancedMD also offers full service revenue cycle management and serves more than 22,500 practitioners across 8,000 practices and 600 medical billing companies.

 

AdvancedMD - My office visit
 
  • AdvancedMD - My office visit
    My office visit
  • AdvancedMD - Any device, any OS
    Any device, any OS
  • AdvancedMD - Telemedicine integrated with EHR
    Telemedicine integrated with EHR
  • AdvancedMD - Scheduling integrated with Billing
    Scheduling integrated with Billing
  • AdvancedMD - iOS App (ePrescribing here)
    iOS App (ePrescribing here)
  • AdvancedMD - ePrescribing included in EHR
    ePrescribing included in EHR
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

134 Reviews of AdvancedMD

Showing 1-20 of 134

 

from St. Thomas Counseling Center
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great product for mental health practices

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Likes Best

The vendor has extensive training and is building our site specifically to our needs. I give them the information I need in an intake assessment and note, so it's designed exactly how I want it.

Likes Least

We have found nothing we don't like about Advanced MD so far

Recommendations

Do a live demo with a few vendors, then pick the one that seems like it has the features you will use most, not just the one with the "best" or "top" features. Every practice is different and needs different things.

 

from Insight Labs, LLC
Specialty: Pathology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great product

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Likes Best

The customer service is accessible, the training was helpful and prepared us to use the product.

Likes Least

The system is not always intuitive - sometimes you must click and other times hit return to move forward with the function.

Recommendations

I'd suggest taking the online tutorials for each product before determining which software to purchase. Most companies will provide an hour long session to try out their product with an instructor.

 

from In Touch Mom
Specialty: Other specialty
Number of employees: 1 employee Employees number: 1 employee

Customizable product, but lacking customer support and efficiency

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Likes Best

The ONLY reason we are choosing them is because they are the only company we have found that can offer the options we need. We need a telehealth platform, custom forms, appointment scheduler, and EHR. This program is highly customizable, which is exactly what we needed. Our specialty is lactation consulting which many programs don't have basic templates for. Once we FINALLY go to the implementation stag our support team was very nice. Unfortunately, telemedicine is new to them and they ended up getting hung up on using the program. Our business is solely online. We have now lost 3 weeks of revenue due to their complete lack of knowledge and customer support.

Likes Least

The sales team. They answer and are on the ball the first two days. Get the contract to you, get your forms. Then, they bail and go missing. I had to follow up every. single. day. It took TWO weeks to get us to implementation. I was told I would be live by the end of the week. I still can't get a call back from the salesmen. I was given a promotional deal, but that time has wasted away due to the lack of customer support. I am still not able to take patients and now my promotional time frame has ran out. Calling to try and get a hold of someone is a nightmare. There is no real management. You get passed around like a hot potato. When you finally do speak to someone they pull the, "we'll have an answer for you by end of business tomorrow, but if we don't, make sure you follow up by noon the following day."

Recommendations

The software seems to be okay so far. The company behind it is less than impressive. We were really happy that every part of it is customizable. No other program that we found (we contacted about 15) were able to do all that we needed. If AdvancedMD would step up the customer service game and efficiency, they'd be unstoppable. It truly is a one stop shop.

 

from VRPEDIATRICS
Specialty: Pediatrics
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

ADVANCE MD SOFTWARE REVIEW

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Likes Best

EASY TO USE CONTINUOUS CUSTOMER SERVICE SUPPORT THE TRANSITION WAS SEAMLESS

Likes Least

AR REPORTS REQUEST SHOULD BE EASIER TO OBTAIN AFTER AN EASY LOG IN...THE ACTIVE X REQUEST IS A TD DIFFICULT TO UNDERSTAND FOR INSTALLATION

Recommendations

EXCELLENT SOFTWARE VERY HAPPY SINCE WE STARTED USING IT

 

from The Center for Neurology and Neurophysiology, PA
Specialty: Neurology / neurosurgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Overpriced under performing

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Likes Best

Not a cookie cutter product. The software can be modified to create template for your providers workflow.

Likes Least

Your data cannot be exported into a usable format if you use even one free text field in the EMR if you choose to leave AdvancedMD. Its a know bug that hasn't been fixed even after paying for the data dump. The PMS and EMR are two different system loosely connected leading to problems with connectivity if you utilize the patient portal and the online forms module.

Recommendations

If your provider uses free text fields you cannot use the carriage return within the field or you will not be able to export that patients record completely outside of AdvancedMD

 

from Body Refined Inc
Specialty: Other specialty
Number of employees: 1 employee Employees number: 1 employee

AdvancedMD PM/EHR is Awesome!

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N/A

Likes Best

I like that I can take everything I had on hard copy and convert to electronic files while being able to duplicate all my forms, and new forms, using their template feature.

Best of all, the telemedicine. My remote patient/client base is growing at a vast level and this provides a secure communication while meeting HIPAA guidelines.

Likes Least

The cost of the add-ons. It's not that I don't like it but it's like "yeah, and we also have this but here is how much it costs". I don't like that. I rather just know the cost of all the add-ons upfront and let me do my ROI.

Recommendations

Ask for the cost for ALL the add-ons. Tell them cut the sales pitch because it's a damn nice software. It had everything and they are forever evolving to make the the software even better.

 

from Tricia Birdwell MD Inc
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Like the PM/EHR (even with pop-up ads), avoid Billing Service.

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Likes Best

There is more functionality built into the reporting side than we will ever use. We're a small practice (1 provider) and in terms of the software (PM and EHR), it exceeds our needs in functionality in almost every way. The user interface is a bit cumbersome (and now includes pop-up medication advertising, which is annoying...) in our setting (Family Practice), but not too complicated. The system up-time has been impressive. In the last year, I don't recall more than 2 brief interruptions, the longest of which was about 1/2 of a day and corrected by the next AM when we returned to work.

Likes Least

There are a couple of significant downsides to Advanced MD, particularly the Billing portion of our service. Keep these things in mind if you're a small practice looking for a comprehensive software package (PM/EHR/Billing): Advanced MD is expensive relative to other comprehensive packages out there. I called to ask for a reduction, and was told that they would like to raise the rate to 9% because our monthly net income was lower than the average. They didn't raise it, but it set us out to explore other vendors. Not one competitor has quoted us over 6% for the same services. And not every vendor has a monthly minimum. We also receive pop-up medication advertisements in our patient EHR. Advertisements in our patient charts for medications... I called tech support asking about the ads shortly after they started and was told, "We can't remove them, they're part of the software." ]It seems surprising to see ads pushed in the software. Aside from the price and pushed ads, the software works well. The billing service, not so much. We had been using Advanced MD for over 1 year before we were given a person to contact for issues related to our service. They gave us an Account Manager a little over a month ago. In general, if you can deal with the forced advertisements within an expensive software package, don't require assistance or guidance aside from internet videos, you will do well with Advanced MD software. The same can't be said for the billing service, but for most practices, I would imagine that is a separate issue and expense. We chose to bundle and it is evaluated as such. If you just stick to the PM/EHR, even at the price, I think it is a decent software package.

Recommendations

I can't speak to experienced practices, but if you're a new practice looking for a comprehensive package (PM/EHR/BILLING), shop around. While we like Advanced MD for the EHR/PM software, even WITH these new medication pop-ups, keep in mind that it is pricey. You are paying more for the EHR/PM through Advanced MD than through many other vendors. We would recommend avoiding the billing software. In our practice, we want a comprehensive, bundled package going forward, and will likely seek out other vendors in an effort to reduce our expenses and improve our billing experience.

 

from Medical Vision Institute
Specialty: Ophthalmology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good software with poor support

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Likes Best

The ICD-10 functionality makes it easy for billing to code correctly. We purchased this software for this functionality alone and were thrilled to use it, but have so far been disappointed by all the other hang-ups we have had.

Likes Least

Can never reach support in a timely manner and any more complicated issues such as credentialing, importing electronic EOBs from insurance companies directly using their integrated system, pairing with outside modules such as solutionreach, etc. has been nothing but a problem. Would like to once again switch our software. There was a time when ADMD support was decent and reachable but that time is long past.

Recommendations

Look into the support. You'll need it, no matter who they are. We wish we had read more reviews relating to their support as opposed to their "features".

 

from JAW Consulting, LLC.
Specialty: General practitioner
Number of employees: 1 employee Employees number: 1 employee

EHR Systems

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Likes Best

Has a good number of add-on's can put into your system.

Likes Least

Reporting is limited. EHR is difficult for non PCP providers.

Recommendations

Find a tool that not only fits your organization now but one you want to grow into.

 

from Occupational Health Center
Specialty: Occupational medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

User friendly software, great support!

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Likes Best

There are two really amazing aspects to this product. One is the ICD 10 coding abilities. It is so user friendly that you could virtually have no knowledge of coding and be able to use this software for billing with the terribly confusing ICD-10 codes. The other huge plus is being able to chat online instantly with someone from support at any time. A large majority of the time, they can handle any issues right then and there.

Likes Least

There really isn't a whole lot to not like about this product. I would like to see the ability to do some different things in the system such as run invoices instead of statements or record some different types of data. This is really catering to different types of offices(we are not a pcp/family med). Also, it can be hard sometimes to find the right person to talk to when you need something out of the ordinary.

Recommendations

Decide if this fits your type of practice. In other words, if you are out of the norm, can the software achieve everything you need it to do? Usually there is some way to make it work and the people at AdvancedMD are willing to try to figure it out for you!

 

from Neurobehavioral Center For Growth
Specialty: Mental & behavioral health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Fantastic Program!

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Likes Best

I have worked as an Office Manager/Practice Manager/Billing Specialist for 7 years and this program has surpassed any of the others that I have worked with. I would recommend it to anyone who has their operation fully in house. It has the ability to run reports, submit claims and eligibility quickly, track authorizations and not have many hold ups in between entering notes and actual claim submission. You can track productivity in the office staff and providers. Tech Support is always available when/if I need them during business hours and resolutions seem to be quick and fairly simple.

Likes Least

I would have liked a longer implementation time and longer contact with the implementation specialist to be involved in our case, as sometimes after the initial excitement of a new system passes, some questions and/or tweaks need to happen. It would be nice to have it more mental health friendly, although there are definite workarounds that make it simple to use. All in all, I'm very happy with the transition.

Recommendations

I researched many programs and this one fit the needs of our fast growing mental health/ ABA practice. There are many programs that can do one or the other, this one seems to have more of a fit for both out of any of the programs I saw.

 

from MISO, LLC
Specialty: Mental & behavioral health
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Pleased with the Product!

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Likes Best

The staff are all great to work with! Super helpful and quick to respond! Also, a pretty easy setup to learn, works the way you would expect it to which eases the burden of training new staff on the system.

Likes Least

The constant bugs and fixes that occur. AMD freezes and crashes pretty often and also starts to run very slow sometimes for all of our staff and providers. Also, sometimes parts of the system are updated but the helpfile is not, which makes it hard to troubleshoot.

Recommendations

Remember that every system will have its kinks. The important thing in a system like this is ease of use and helpful support staff available, which this one has!

 

from Hypnotherapeutics of America
Specialty: Other specialty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Exceptional support and the iCloud base allows us ipad mobility

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Likes Best

The iCloud based system allows us to use iPads to schedule and document. The complexity of things we as an office can do with the program

Likes Least

The vender is very pushy. The colors make it hard to see, they need to use different colors.

Recommendations

Give it 90 days and take advantage fully of the product support. Don't allow the pushiest of the sales men to influence your decision.

 

from Dr. Aziz Medical Specialty
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

The Future of EHR

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Likes Best

AdvancedMD is a user friendly system that has software that is by far one of the best I have used. The Learning Library is complete and explains the most simple of tasks all the way to the technical aspects of creating your own templates. AdvancedMD has some absolutely superior people on the other end "figuring" out the solution to the problem. Instead of requiring we have them create the templates they give us the tools to create our own.

Likes Least

The product is solid. In the beginning the trainers did not make it clear that we had the controls and that they did not and would not do a complete set up. It was up to us. In a small practice this is not always the most practical way to go through the process.

Recommendations

Be clear as to what your practice wants the software to do. How extensive will your practice and your providers be using the product is important. One thing that escapes some practices is how are your providers limited? Are your provides computer savvy? Do they know how to or want to use the internet?

 

from Intentional Counseling Services
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

My interaction with AdvancedMD staff has been

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Likes Best

The wiliness to go the extra mile, user friendly and videos. This product offer several ways to learn the formate and/or how to setup the system. It allows for flexibility and room for growth within small practices.

Likes Least

The limited ability for Mac! All function of this product isn't avialble for use on a Mac, which make it challenging to access if there is not a PC available.

Recommendations

Carefully review all documents and ask lots of questions. When you are a small practices every penny counts! With that said every encounter, fee and unexcepted cost has an impact on the practice budget.

 

from ENT and Allergy Center
Specialty: Otolaryngology (ENT)
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Overall the system is easy to learn and use.

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Likes Best

We are able to save the patient's credit card information into the system since we have them on auto pay which is good. The appointment schedule is easy to use and to create blocks.

Likes Least

It is difficult to get some reports for specific time frames. We can't seem to get all we need.

Recommendations

Make sure you look at all aspects of the product. We found it worked well for us.

 

from digichart
Specialty: Ob Gyn / women's health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

AnvancedMD

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Likes Best

I really like the support staff who are always helpful when I have questions. I also love the help files.

Likes Least

I often get confused by some of the reports but help files and the support staff always clear the muddy water for me.

Recommendations

Use the help files and ask questions. The AMD staff know the app very well and will always help you.

 

from Berkshire Group Services Inc.
Specialty: Billing services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Terrific Product for Managing A Practice!

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Likes Best

With training, the product is easy to use and allows a practice to accurately trace a patient, claims, and the resultant revenue from intake to final posting.

Likes Least

At this point, nothing. The product has continued to evolve to the point that it has actively addressed any issues.

Recommendations

I would make certain that you have someone on staff who is astute in working with practice management software.

 

from Monty Shultz Counseling & Neurofeedback
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Too expensive for what you get

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There is nothing that I like about this vendor. It is difficult to use and costs way to much.

Likes Least

It is way to expensive. It is also more difficult to use than other programs.

Recommendations

keep looking as there are other software programs that offer more for your money.

 

from Nature Coast Surgical Associates, PA
Specialty: Surgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Not at all happy with the

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I loved the linear and intuitive use. I am really unhappy with the lack of support when you disconnect with them

Likes Least

I vetted them extensively and was assured that all the information we inputted into the EHR would belong to us and we would be able to access it even if we changed systems. That was not true. We began using AdvancedMD in 2009 and then closed the practice in 2015. We were told we would not have access to any of the medical records we created in AdvancedMD, only to documents that we had scanned in. I was unhappy with this, but AdvancedMD declined to offer me a solution and then stopped returning my calls.

Recommendations

Certainly get a demonstration of how your records would be transmitted to you if you choose to leave AdvancedMD, and get it in a signed agreement ( I had that but it wasn't helpful in our situation).

 
 
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