AdvancedMD EHR Software


 

AdvancedMD is an EHR and Practice Management solution that delivers scheduling, documentation, ePrescribing, revenue management, and financial reporting capabilities in a powerful all-in-one suite. Replacing five systems or more, AdvancedMD simply makes running a private practice easier. Users get an industrial-grade computing experience with renowned speed, secure access, and world-class support. There is no software to install or maintain; automated updates make managing regulatory changes such as ICD-10 and Meaningful Use effortless and free. 

This EHR platform provides access to patient data in seconds, automatically passes charges to billing staff, and populates lab results in patient charts for a seamless experience. Single sign-on from any location means immediate, secure access to patient data and records via the cloud, allowing users to stay connected anywhere. Sophisticated mobile technologies provide access to schedules, notes, and histories on the go; capture charges from anywhere for better accuracy. 

AdvancedMD allows staff to complete check-in in less than a minute, transfer patient data from any system, and customize scheduling to fit practice needs. AdvancedInsight Reporting provides tools to measure the financial performance of physicians and practice; drag and drop tools make running reports fast and accurate. 

AdvancedMD allows private practices to select the billing option to best fit their needs. In-house staff benefit from Claim Inspector, which scrubs each claim resulting in a 95% first-pass acceptance rate. Partnering with their Medical Billing Services mean the entire claim process is managed by billing specialist while maintaining oversight into practice finances. 

This solution is priced on a monthly subscription basis; there is no contract, and support is included. It is supported by Windows as well as iOS for the iPad and iPhone. 

 

Supported Operating System(s):
Windows 8, Windows 7, Web browser (OS agnostic)

39 Reviews of ADP AdvancedMD EHR and Practice Management Software

 

from North Idaho Neurosrugery & Spine
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Patient Coordinator

Ease-of-use

I don't use the program a lot in my position, but its ease of use makes it so I can help out when necessary in different departments.

Functionality

The scheduling is very functional, and I love the forms section where you can customize to fit your needs.

Product Quality

I like the great quality, the ease of use, and the great customer service.

Customer Support

Customer support is usually great about getting back to you and figuring out the problem in a timely manner.

Likes Best

I like the ease of scheduling and the form building.

Likes Least

There is nothing that I can think of that I like least about this product.

Recommendations

It is important to evaluate the customer service response time when considering software. AdvancedMD has great customer service and is timely in their responses.

 

from North Idaho Neurosurgery and Spine, PLLC
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Excellent practice management software! Love the billing!

Ease-of-use

Excellent! It's very intuitive. We love the scheduler, billing, and ease of use.

Functionality

AdvancedMD makes us more productive and efficient with our scheduling and billing.

Product Quality

Excellent! We never have down time, and the functionality is excellent!

Customer Support

Support is always willing to help, polite, and knowledgeable.

Likes Best

Claims processing is easy; the scheduler is excellent. I love the support; they are always there to answer our questions and are willing to do so.

Likes Least

I believe there is some room for improvement in Eligibility.

Recommendations

I believe that AdvancedMD is well-thought-out for the small office. It is exactly what we need to be more efficient.

 

from North Idaho Neurosurgery and Spine
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

The AdvancedMD Experience

Ease-of-use

The payment reversal will not let me divide the payment between multiple patients. Unless an offset or recoupment is on the same EOB, balancing at the end of day is difficult. I don't like that a debit is for a patient balance only. There is no way to zero out a credit balance without posting a charge against it or moving it to an account that it doesn't belong to and posting it against a charge.

Functionality

If it weren't for the issue listed above, I would rate the product a 10.

Product Quality

It's user-friendly and has a great Help feature from any screen. The online chat is also great.

Customer Support

Except for one time, my issue was resolved in a timely fashion, less than 10 minutes.

Likes Best

I like that it has features that will halt any further action if a mistake is made and won't let dirty claims be transmitted. It seems to do most of the work. I have had an A/R as low as 14 days and only 11.8% of claims over 120 days. As for the vendor, I find that they are extremely knowledgeable.

Likes Least

Some of the claim error messages do not give enough detail as to what the problem actually is, and I have to call support. I also don't feel that the offset/recoupment process is user-friendly. I don't know that I can really say anything bad or negative about the vendor at this time.

Recommendations

Look at specific features that would make your clinic more efficient, and be satisfied with the level of support you are promised.

 

from George J Kupar, DPM
Specialty: Podiatry
Size of portfolio: Single user Portfolio size: Single user

For very specific needs

Ease-of-use

Although the system works well when you are rolling along, there are a very large number of options, mostly for very large practices. So, to learn them and then to navigate through them is quite an intellectual task. Also, there a couple of items I had not used before, such as using a "%" for a search to bring up all possible selections.

Functionality

I am able to use it. However, it is far too cumbersome for a small practice.

Product Quality

When you need to get around, even when you are guessing at where to go, it gets there quickly.

Customer Support

The one specific trainer for my one-on-one was very good. The management above her is lacking. Sales will not be helpful after you sign.

Likes Best

The product is put together very well, with a huge array of capabilities. One can easily get from one field to another. The vendor has a nice woman who was helpful to me in one-on-one training. Their iPad app was ahead of others at the time I signed.

Likes Least

This product is for very large practices only, although they sold it to me, a solo practitioner. My practice was stressed multiple times while researching their product. Still, they were more interested in a sale than an appropriate fit.
I find the vendor not to be concerned with the personal aspect of the relationship. There were strict timelines on training (even when the ADP staff was unavailable because of ADP scheduled training, my time was not extended). The person overseeing my training was to call to me and decided on her own that she would email every week instead, and then she went two to three weeks being out of touch. They have a lack of respect for my needs and abilities, as well as trying to pass over things that large practices will miss because of large staff.

Recommendations

Be patient! I had unexpectedly lost my previous billing software and wanted a replacement ASAP. I did look at several over several weeks. I wish I had given more time to the others, even though I am in need of a portable system (i.e., iPad). I would have not spent as much monthly, and I would not have been overwhelmed and lost revenue because of this system.

 

from DQS Healthcare Group
Specialty: Mental & behavioral health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great software system to use for any medical practice.

Ease-of-use

It is easy to use once you have taken the tutorials.

Functionality

It meets the needs of the services offered here. It enables the company to schedule appointments and look at the schedule in daily and weekly form without difficulty. The program tracks costs and keeps up with missed appointments as well as those who came.

Product Quality

It would have more quality if there were reminders of appointments for clients.

Customer Support

They are always there for support and guidance when needed.

Likes Best

The appointment screen is easy to read, and the tabs make the program easy to navigate. Customer service is available when needed. They guide you and support you when the system is having issues or one may not be knowledgeable about the product. The program offers services that are beneficial to my agency. It helps administration keep up with charges and missed appointments.

Likes Least

The monthly view of appointments is not easy to read due to the bulging of the dates. It would be better in monthly calendar form.

Recommendations

Take the tutorials to learn the system before giving the evaluation.

 

from New England Telemedicine
Specialty: Other specialty
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Close to One-Stop Shopping!

Ease-of-use

Even after watching the ilearn videos and the live sessions with our instructors, we're still learning our way around. Thank goodness for their knowledgeable support staff. If I have a question or need a reminder on how to find or do something, I don't feel lost for long; and the help function is way better than any I've needed to utilize in any other medical industry software.

Functionality

I do wish it could do a few things more, like linking up with a few more verification sites or other quirky things that might be practice specific. We'll probably see updates along the way with things we've suggested in the past, which means they really listen, and the product evolves to be better and better.

Product Quality

We are a brand new start-up practice and still learning both sides (practice management and EMR). We are sure we haven't discovered all of AdvanceMD's potential but so far, so good.

Customer Support

The best part of all. After an instructive session or a support conversation, we are given the option to do a quick survey. I know sometimes I'm too busy to bother but AdvancedMD's implementation staff, instructors, and support staff are absolutely stellar. Every day I've found poor or nonexistent customer service to be the norm everywhere, and it has been this way for years. From other web-based products to even a Walmart or a local movie theater, I expect to be disappointed, and unfortunately, my expectations are usually met. Not at AdvancedMD. How unusual and refreshing to experience what real customer service used to mean. How pleasant (or less distressing) our lives would be if we all took a lesson from that chapter in their handbook.

Likes Best

Of the EHRs I've worked with throughout the years, AdvancedMD seems to be able to do more.

Likes Least

The Forum seemed like a great idea, but it doesn't seem to be very popular so I didn't find it useful at all. Nota single topic I looked up presented any content during my searches. I was told on one of my support calls that it wasn't very successful, and since no one really used it, they suggested skipping it altogether and going right to the help function, which proved to be a better tool for sure.

Recommendations

If you're not sure AdvancedMD can perform a particular function, just ask; there's probably a way to do what you need, it's just not always obvious. AdvancedMD's potential is great. With releases of new modules and updates, AdvancedMD is almost like one-stop shopping for all your practice management needs.

 

from DQS Communications Healthcare Group LLC
Specialty: Mental & behavioral health
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

AdvancedMD: An easy to use solution to medical administration

Ease-of-use

Once you get the hang of the color-coded categories, it is so easy to navigate.

Functionality

It does everything we need it to. We are not using all the system has to offer as yet, as it is taking time to get part-time staff through the training. However, we look forward to transitioning completely in the near future. It has also allowed us to take control of the financial aspect of providing counseling services, rather than relying on an external party. This has negated the impact that communication issues can have when dealing with outside sources.

Product Quality

No problems with the service or product to date. It fits all of our needs.

Customer Support

I haven't had to deal with customer support myself, but my colleagues tell me they are pleasant, efficient, and eager to please.

Likes Best

The product is easy to use. The trainings are easy to follow, but they could benefit from a full manual to have at the office covering all aspects of the system.

Likes Least

Nothing. It fits my needs perfectly. We have not experienced any issues with the system or the vendor since we started using it!

Recommendations

Take notes while doing the training! There are some workbooks that are printable, provided that your office has the ability to do so. To save money, have one person print the materials and keep them in a central binder.

 

from Radiation Oncology of the South Plains
Specialty: Oncology / hematology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

It's okay

Ease-of-use

The ease of switching from PM to EHR needs some work; it's not as smooth as we would like; EOBs lack some order, and it's hard to search for them (for example, you cannot search for all EOBs for a particular patient)

Functionality

It gets almost everything done; however, it's not as easily functional as we originally hoped that it would be.

Product Quality

It's "okay", but it could be much better. Any company who would take the ideas of the customers, work on them, and make regular improvements would go far in this field; however, AMD is NOT one of those companies so far.

Customer Support

I love the idea of the live chatting; however, good luck getting any answers if the live chat operators cannot help you. If you submit a trouble/support ticket, you will more than likely never receive help.

Likes Best

I like the ability to do auto-posting. However, this is offered with other software. I like the way that the schedule looks, but it could use some work to make it more user-friendly. The EHR has several quirks that need to be worked on. This is not a transcriptionist-friendly software (it needs hot keys that are actually functional) We were initially told that the EOB would automatically attach to the patient's charts/charges. This is halfway true. What actually attaches to the chart/charges is a "reinvention" of the EOB that is sent over from RelayHealth and not the EOB (the "reinvention" does not look like a typical EOB and does not list the reason/denial code verbiage on it).

Likes Least

It is not very customer-friendly. They seem to forget about issues easily. They don't have working relationships with other clearinghouses.

Recommendations

Shop around! There are several things that we like about this software; however, it does have several shortcomings as well.

 

from Addiction Treatment Facility
Specialty: Mental & behavioral health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not at all what was promised by their salesperson.

Ease-of-use

The video presentations don't cover much of the implementation process.

Functionality

Expect to figure much of this EHR/PM out on your own.

Product Quality

Questions and issues will be handled very slowly if at all.

Customer Support

The implementation team is very unhelpful. We had multiple scheduled meetings with them canceled, and we received no response to phone or email inquires.

Likes Best

I liked the training material.

Likes Least

Implementation takes 1 year, and not the promised 6 weeks (although you will pay for each month in the meantime).

Recommendations

The customer service is very sub par, so we have had to solve any questions we have had about implementation that are not covered in their "video presentations" on our own.

 

from DQS Communications Healthcare Group
Specialty: Mental & behavioral health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

It has made scheduling and billing efficient for our small business

Ease-of-use

The training and implementation with the trainers make it useful.

Functionality

It meets my needs as a therapist in mental health in every way for scheduling and billing. Its not functional for making progress notes.

Product Quality

I think the product is great; it needs to have more templates or access to clinicians being able to do charts for mental health.

Customer Support

They are always available and will to go through hoops to give you an answer to your questions.

Likes Best

I like the customer service and the productivity of the product.

Likes Least

There are too many third parties to make the system efficient in all aspects.

Recommendations

Ask all necessary questions to know what you are getting involved with regarding the software.

 

from DQS Communications & Healthcare Group LLC.
Specialty: Mental & behavioral health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Saving Grace

Ease-of-use

I am an old hound dog. It's my job to find the money that others have forgotten or did not have time to get back too. I have found this program is easy to use, even for this old dog.

Functionality

I can tell you that it seems overbearing at first; however, it is easy, and the work is very efficient.

Product Quality

I feel that this program is great. I wish we would have found this program two years ago. Our office had six graduate students, and I could have had a much easier to juggle.

Customer Support

I have always found that the customer support is great.

Likes Best

I find that working with ADP AdvancedMD extremely efficient. I am not a young manager who just graduated; I am a retired social worker who worked with a group when I was younger. I want to give my honest opinion of this product; I think it's great. Their staff is acceptable, they answer all questions, and the training we get is great. Just a tidbit, I have recommended this already.

Likes Least

I am only six months into it. I really don't think there are any negatives for the product we have put in place for our company. The staff is great!

Recommendations

I would encourage watching the demo and thinking about how much time and energy you are currently spending in making corrections. I can tell you that you will free up time in all areas of your billing and recording. I see this as an advantage to help you and increase the bottom line.

 

from Psychology Associates of the Fox Cities
Specialty: Other specialty
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ADP AdvancedMD has met our demanding expectaions.

Ease-of-use

The system is so extensive (a good thing) that it does take a serious investment of time to learn it. Once learned, it is very easy.

Functionality

It meets the needs of PM and EHR both. It is quite amazing how quickly work can be completed once the initial learning is completed.

Product Quality

It is the best of any of the systems demoed for us during our search for a new system.

Customer Support

The one-on-one trainers during startup are excellent. The support staff who converted files from our old system to AMD and the staff who completed enrollments for electronic submissions with insurance companies were responsive to our needs.

Likes Best

The integration of PM and EHR including electronic claims submission and insurance eligibility verification makes ADP AdvancedMD a 10 out of 10. When a patient makes an appointment, insurance eligibility can be checked in a few seconds. The claims scrubber gets claims accepted and paid quickly by insurance companies. The PM reports are fantastic, and the customized invoices and other documents are easy to set up. The system startup training and support staff are available, knowledgeable, dedicated, and pleasant to work with. We are confident that they have the extensive resources necessary to keep up with demands of the future government requirements and industry standards.

Likes Least

The training videos would be better if they were divided into smaller segments and searchable for a specific activity the user would like to study, review, or complete.

Recommendations

Make sure the system you are considering is completely integrated, including electronic claims submission. Make sure the developers are skilled in both EHR and Practice Management. Make sure the company has the programmers, etc. to can be prepared in advance of required industry changes.

 

from MDFirst Health Care
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Good and Bad

Ease-of-use

It's user-friendly. It can generate templates easily. It's easy to log in but not easy to use. I'm not happy about using this product, and I wouldn't recommend it to anyone.

Functionality

It's a hassle to use this software; it freezes so much that you have to log in several times. I cannot open several tabs at the same time. It only works with Internet Explorer. It crashes a lot. It doesn't work on iPad or Mac.

Product Quality

There are a lot of bugs in the system. It freezes a lot and slows down. It's difficult to use e-prescribing. To get a summary, it uses Word merge document, so you have to buy that as well, and it is difficult to customize that. They don't train you on it.

Customer Support

They could have fixed the bugs. There's no weekend or after-hours support.

Likes Best

The product is cheap. You talk to live person every time you call customer service. Can build templates with ease.

Likes Least

This product has a lot of bugs and is not stable. It freezes a lot. It is not compatible with Dragon dictation software. The dashboard that is supposed to show the business performance analysis does not work. There are a lot of issues with Practice Management software. It automatically posts the charges incorrectly every single time by splitting the payments. I called tech support many times; they can not fix it. I have a lot of issues with training; they rush you through the free training hours which is not enough.

Recommendations

Know that it is not compatible with Dragon dictation software. Practice management support is awful. I cannot generate self-pay reports. It may sound cheap to buy, but once you start using it, it may become difficult to switch. You get what you pay for.

 

from Total Rehab, Inc.
Specialty: Physical therapy / rehab
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AdvancedMD Software Review

Ease-of-use

I think the training and support services make it user-friendly. They go out of their way to make sure you understand the system.

Functionality

This clinic has been open about three years now, and we purchased a basic simple accounting system. Upgrading to this system makes it possible to work from home if I need to, and the reporting available makes it very easy to access what we need.

Product Quality

Compared with other software I looked at, the design made it easy to get around the system without a lot of hassle.

Customer Support

I have only had one rep that I contacted that I felt didn't know the system well enough, but overall, the people know what to do and how to help.

Likes Best

The software is easy to use, and the setup and training are excellent. The staff has been with me every step of the way. They are courteous and friendly. I was sad when I completed my weekly training because the relationship with my trainer was so good, I looked forward to each session.

Likes Least

I can't think of anything that I don't like at the moment.

Recommendations

Make sure to do an online presentation with each software you are looking to use. Think about your needs before making a decision.

 

from CFWI
Specialty: Mental & behavioral health
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Over Promised and Under Delivered

Ease-of-use

Being limited to Internet Explorer is an issue. The workflow in the EHR side is quite efficient once you get logged in, though.

Functionality

Billing functionality still looked good, but other elements in the PM side are outdated. The EHR was designed well but was overpriced.

Product Quality

The integration with other services, such as Relay Health and credit card vendors, is good. The billing component works well.

Customer Support

Customer service was friendly on all but one call; however, their proposed solutions fell far short of expectations.

Likes Best

The integrated workflow included a PM platform that would have worked well for the billers and the EHR note templates were intuitive to the clinicians. The IT team seems very knowledgeable and helpful.

Likes Least

First, it only works in Internet Explorer. Not only does this limit you, but it causes problems as well. For example, each workstation has to be configured with specific internet settings before the program will even let you log into it. This is rather cumbersome for our practice given that there are ten office locations throughout the state. It became problematic when IE released a new version, though. Settings had to be reconfigured. Since certain functionality is not built into IE, downloads were required, and even then, certain links would not launch. ADP customer service informed me that it was a software issue on my end, and gave no assistance beyond repeating the steps I had followed.

Second, implementations do not go quickly. At nearly every step, I had to wait three to four weeks for the next step. It wasn't because I didn't have the necessary data, but because that was when the next meeting time was available. Also, the configuration IT groups were not on the same page. Configuration was trying to give me a live date when IT had not even begun the conversion work.

Finally, although willing to deal with the troubleshooting that was required to keep 25 clinicians and ten office staff configured correctly and to coordinate the implementation myself, I was not willing to sacrifice the efficiencies the sales team had promised. In the sales pitch, the cost for EHR was beyond our price point, and we declined to sign. The ADP sales lead suggested "EHR lite," which meant purchasing just the PM platform and using the templates and electronic notes available in the PM side. Since we have no MD, we do not need high dollar add-on functionality like eRx, so it sounded like a great option. I asked and the team verified that all the functionality I did need would be available in the PM platform, and it would just work a bit differently. Not so. As I got into the implementation phase, I was unable to create templates in the PM platform because my 2010 word processor was not an old enough version to work with the software. I manually created custom templates that customer service agreed should have worked, but which would not function as forms for clinicians unless they completed every note or report in a single sitting. As a solution, customer service proposed our clinicians finish all documents in a single sitting. No edits allowed. This is actually impossible for some evaluations. So no templates for us, and, honestly, even if they had worked, sales forgot to mention that prior note data and significant data like Dx would not be available to populate future templates. There was also no trackable workflow. Billers would not know if there were outstanding notes or when a note was completed unless they manually checked, which would have been possible because there was no way to limit access to the PM notes. You either have access to all notes (including office-related documents) or none.

Recommendations

I highly recommend options that are web-based, which work in any browser on any device, and that have stability statistics shared by the vendor.

Also, request access to experiment with the software beforehand, access to training demos, and/or multiple live demonstrations that thoroughly cover all areas of your needs so that you can truly see how well it will operate. On other demonstrations, I have seen products crash, or found so many issues with workflow and functionality that it was easy to decline.

 

from Clayton Family Practice
Specialty: Family medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

I am so happy we switched to ADP!

Ease-of-use

First of all, ADP sets up all the major information for you, so you start out smooth. Then, they teach you how to use the system and how to customize it to what you want. I customize notes to suit each of my practitioners all the time. It is also so easy to find all kinds of reports.

Functionality

This system has Practice Management and EHR all in one. It is easy to flip back and forth to find information that you need.

Product Quality

This product quality is great. It is well-thought-out and functional.

Customer Support

Customer support is great. You can get help online or by calling. My experience has been great, and they have walked me through things right there on the phone.

Likes Best

ADP is very user-friendly. It is easy to access reports, the EHR is easily customizable, and even the most unexperienced EHR user learns to use ADP very quickly. The initial person I spoke with has stayed in contact with me through the whole process and still stays in contact to make sure everything is running smoothly. Tech support is also great and timely.

Likes Least

The one thing I like the least is that when billing out claims, there is a certain process you have to do and make sure you click a certain button. At first, my staff failed to click this button, and all are claims were not going out the door. But after I called support and figured out what we were doing wrong, we fixed it, and everything has gone smooth ever since.

Recommendations

This system has so many great features. Make sure when you are evaluating that the other products you are looking at do not piece things on to the system. ADP comes with most the features already included rather than paying to add additional features to make the product functional.

 

from Miller Family Dermatology
Specialty: Dermatology
Size of portfolio: Single user Portfolio size: Single user

Product is very good. Implementation was a major failure.

Ease-of-use

The interface is complex, but it does have a natural layout to it, and once you get used to it, it makes sense.

Functionality

AdvancedMD is powerful. There doesn't seem to be a lot that it cannot do.

Product Quality

The product is mature and clearly the result of lots of refinement.

Customer Support

Our implementation process was a disaster.

Our conversion was scheduled for the beginning of February. We were told that we would be able to spend the week before entering our appointments, new patients, etc, into AdvancedMD and CareCloud (doing double work, but also practicing with the new system). Instead, we found out that we would not have access to the system to enter all the new patients and appointment changes during that week until after conversion. To top it all off, I confirmed our conversion date (Friday after the end of our day) on Thursday morning with the conversion specialist. That afternoon, he had our implementation coordinator call us to tell us that, because the conversion specialist forgot to send a decryption key to India (where our data was apparently being converted), they were unable to complete our conversion at the scheduled time and it would have to wait several days to a week. We had already lightened our schedule considerably the first week of February to accommodate our learning curve, and we would not be able to do so again for at least a month, so our practice manager worked with the conversion specialist all weekend on the conversion. This meant, of course, that we had no opportunity to update the then week-old schedule with the new appointments and patients before our patients started showing up on Monday morning.

AdvancedMD did not tell Modernizing Medicine (our EMR) that our conversion was going through, so no bridge to AdvancedMD was put in place, and even after it was, our bridge to CareCloud was still up for days, creating duplicate patients, rerouting charges back into CareCloud, and creating general havoc. We had to contact Modernizing Medicine to have them help us fix the mess; there were >200 duplicate patients in the system after all was said and done. We were never provided a list of these patients, and we are still finding them.

Our tax ID was input incorrectly, even though the one we provided was correct. We had to talk to two people to figure out all the places that this incorrect information was stored, meaning we had to resend all our claims twice. This resulted in hundreds of denials and duplicate claim errors (they are still arriving almost two months after our go-live date).

Our test statement message was input by someone at AdvancedMD as "THE BLC SHWN WILLBE CHARGED 2 UR CARD ON FILE 7 DYS FROM THE DATE OF THIS STMT (ON FRIDAY). IF U WLD LIKE 2 MAKE OTHER AR", but no one can figure out who had done this. I told our trainer in no uncertain terms that this was unacceptable, and that if my staff wrote this to a patient, I would fire them. More than a week later, our implementation coordinator sent us the same statement for approval. When I told her I had already told our trainer it was unacceptable and inappropriate for a professional office, she asked me what was wrong with it.

We asked for access to RelayHealth to allow the consultant we hired to work on setting up EFT/ERA agreements. She discovered that another doctor, a podiatrist in Chicago, was set up under our submitter ID, and indeed we had even started receiving a couple ERAs for her. This is a HIPAA breach. When I contacted AdvancedMD to let them know, the head of the Enrollments Department, Zach, admitted that it had happened before and blamed it on new hires making data entry errors.

Likes Best

AdvancedMD has excellent support for credit card on file, building forms and letters for patients, and good reporting. The scheduling component is easy to use and is smartly done. The interface is snappy.

Likes Least

Despite being a cloud-hosted product, they have managed to make it incompatible with MacOS.

Recommendations

Under no circumstances should you choose an EHR or PM without being given access to a fully functioning version for your office to test for a minimum of 1 week. If the company won't provide that (AdvancedMD did), you should be 100% sure that they are hiding something.

 

from Dermatology Clinic, PA
Specialty: Dermatology
Size of portfolio: Single user Portfolio size: Single user

Terrible uptime, design, and service experiences!

Ease-of-use

Setup and training take a long time. Be prepared to spend 40+ hours doing setup and training.

Functionality

Great functionality; it's the only reason this software still exists, despite all of the other issues.

Product Quality

The design is unintuitive. The use of ActiveX causes memory leaks in the software, which drain RAM as the day goes on, causing the program to run slower and slower.

Customer Support

They have been slow to respond and unable to help. I feel like I'm own with this software.

Likes Best

Their software has extremely good functionality.

Likes Least

Customer service is lacking, as is the uptime.

Recommendations

Avoid it if you can. The PM side is very good but hard to set up. The EMR is similarly hard to use due to the design. The software runs slow due to programing and use of ActiveX. The worst part is customer the service who are, in my experience, neither competent nor responsive. If you're willing to struggle through to get a functionally good EMR/PM, then this is the choice. For most users, I would recommend avoidance.

 

review detail from Austin Power LLC
Specialty: Other specialty
Size of portfolio: Single user Portfolio size: Single user

ADP, PM & ME

Ease-of-use

It is billing software, when is it ever easy? Plus, the setup is taking way too long.

Functionality

I have done the classes for it. It appears to function great.

Product Quality

Seems like high quality, again for the practical use I do not have that experience.

Customer Support

Everyone on their team communicates; it would be great to have the classes not as long. And to have hands-on training happen.

Likes Best

98% claims paid in their terms of conditions. If it is possible to get the whole practice using it, then by all means, do it! Very professional, and built in a business structure with high-end quality!

Likes Least

The messed up on our schedule fees, and I feel very distanced on the implementation process. I would like to have them push for faster setups; it has been 2 months.

Recommendations

They are expensive, so if you can get them cheaper, do it!

 

from Resolutions Billing & Consulting

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Resolutions Billing is a nation wide billing company that has used several web-based systems during our 10 years of operations. ADP AdvancedMD is one of the easiest ones to use and to train our providers on. The implementation of a new practice is pretty much done for you by AdvancedMD which helps my team keep our cost down.

Within the Practice Management, they have what is called a collection module, which is very helpful for our collectors to track and work on their collections. We have not seen another system have such a module actually within the system rather than an add-on to the cost.

As a billing company, we need to be able to fix and help our clients with any issue that might come up within AdvancedMD, because our clients don't see issues as an AdvancedMD problem; they see it as a Resolutions Billing problem. This is were ADP's customer support comes in, and we have not found a better or more helpful customer support system then AdvancedMD.

If you are wanting a system that is always connected and updating (at no extra cost), and if you are looking for ways to better your company or practice, then I would say you need ADP AdvancedMD.

 
 
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