Aprima EHR Software


 

Aprima EHR is part of the complete Aprima system, including Practice Management and Revenue Cycle Management solutions.

Aprima EHR’s Intelligent Navigation presents clinically relevant findings based on presenting symptoms, diagnosis code, and preferred treatments. Built on a single database, the Aprima EHR and PM systems are fully integrated. It features unique, patent-pending Replication technology to let users work anywhere, anytime, with or without an Internet connection. It was specifically designed to take advantage of mobile hardware including the Aprima Mobile smartphone app, allowing users to make the most of tablets, touchscreens, and smart phones.

It includes a built-in and expandable knowledge base covering over fifty specialties and is one of the first EHRs to achieve complete Certification for Meaningful Use Stage 2 in 2013.

Aprima EHR allows users to choose the deployment option to suit the unique needs of their particular practice – either web-based or on-premise. Aprima Financing offers users one-stop shopping for the software, support and technology financing needs of medical practices of many sizes in a wide range of specialties.

 

Aprima EHR - Single Application
 
  • Aprima EHR - Single Application
    Single Application
  • Aprima EHR - Past Notes
    Past Notes
  • Aprima EHR - Results
    Results
  • Aprima EHR - Document Management
    Document Management
  • Aprima EHR - Device Integration
    Device Integration
  • Aprima EHR - Scheduling
    Scheduling
Supported Operating System(s):
Windows 7, Windows Vista, Mac OS, Windows 2000

16 Reviews of Aprima EHR

Showing 1-16 of 16

 

from Haven Home Physicians
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I used this product on a daily basis

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Likes Best

I really dont find much I like about this product. It was a good sale when pitched, but most of what was told to us was not true. I do would not ever purchase this again.

Likes Least

You cant do the simplest of things on this system. Cant even run a good patient list.

Recommendations

The recommendation is make sure your salesman gives you some thing in writing or they will only give you 1/2 the story to make the sale. They give a good pitch.

 

from Surgical Associates of Myrtle Beach
Specialty: Surgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Aprima for you

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Likes Best

It is easy to use, and there are training videos. You can easily customize to you own practice.

Likes Least

There isn't enough support when something new comes out. Only one person can be in the note at a time.

Recommendations

Make sure your vendor has all the support you need

 

from Eagle Pass Pediatric Health Clinic
Specialty: Pediatrics
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

We signed up for the RCM

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Likes Best

The support given during the implementation period.

Likes Least

The EMR is difficult to maneuver for both providers and health support staff. The system crashes constantly and there has never been enough response from support to fix the situation. The verification process did not work most of the time. On the PM side our staff did all of the work to prepare for claim filing. RCM virtually did nothing to earn the percentage charged. Unfriendly response from RCM managers regarding the billing errors and invoicing errors. Never issued credit for copays and self pay accounts.

Recommendations

Check all reviews on all available search engines prior to evaluating the product. Speak to more than one client prior to evaluating. Stay away from this product at all costs.

 

from Access Now Urgent Care
Specialty: Urgent care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Honest Aprima Review

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N/A

Likes Best

I like that the system is not so complicated in the sense that anyone can learn to use the system with no problems.

Likes Least

At times the system does slow down. Taking a bit of time to open up certain pages. But it is nothing that cannot be fixed.

Recommendations

I honestly recommend trying the system out. I guarantee this is one of the easiest systems to work with, you will not be disappointed.

 

from Central Oklahoma Family Medical Center
Specialty: Community health center / FQHC
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great product and always improving!

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Likes Best

The software is easy to use and is easily customized for individual providers. I love that Aprima listens to their customers regarding enhancement ideas and implements those that are important to the users. Aprima is always improving their product for it's customers!

Likes Least

I would like for the vendor to be a little more knowledgeable of our state's Medicaid billing requirements, however, they have done an AMAZING job at taking the time to listen to our needs, research and make changes needed to improve the functionality to meet our needs.

Recommendations

Call and schedule a Demonstration. Ask for references from the sales team. Aprima customers are very satisfied customers!

 

from Access Now Urgent Care
Specialty: Urgent care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Mediocre EHR

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Likes Best

Relatively inexpensive compared to competition. PM is relatively straight-forward to use.

Likes Least

The EHR is not very intuitive, is very click-heavy, and exceedingly difficult to customize.

Recommendations

In general, I would recommend staying away from this product. If you must use it, spend a good amount of time up front customizing for your needs.

 

from The Center for Neurology and Neurophysiology, PA
Specialty: Neurology / neurosurgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great product with many customization tools for a proactive clinic

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Likes Best

Providers are able to complete tasks and send directions to staff once the system is setup correctly. There are many ways based on the flow of your clinic to execute billing, orders, and referrals. You can throw something to together quickly to get started or spend the time to take full advantage of the features that improve work flow and efficiency. You can migrate most of your existing materials and automate things that once were done on paper.

Likes Least

Customer service responds to problems based on their designation of criticalness. You might get a fix the same day or the next but you can always long on to review the status of your problem. You need someone on staff that can translate your office flow with Aprima's capabilities if the person you designate does not know why something is done you won't get the full use of Aprima's tools. You'll have to wait for a trainer to observe your clinic to translate your workflow into Aprima.

Recommendations

Evaluate each software as two separate systems. First and foremost will it help your providers with completing notes quicker and accurately? Second what is the ease of billing and scheduling does the system do what your clinic does in some fashion. Do you want something out of the box working on day one, a cookie cutter system, or a customized system to match you workflow? You need to invest in the time before you evaluate any system to understand your clinic flow, practitioners thought process, and understand the best use of time for staff and providers. Review the products and use your allocated time for EHR first narrow your list to the systems you like best, then use the second meeting with a narrower group to show how your must have tools work like documenting a visit, sending prescriptions, or sending orders. Then narrow the list to showcase the PMS and see which system from you narrow choices help tract patients and throughout the clinic visit from registration and scheduling to checkout.

 

from Mount Dora Podiatry
Specialty: Podiatry
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Updated review

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Likes Best

We were able to customize it to our specialty, Also the ICD10 conversion was seamless. All of the issues we had have been resolved thanks to the dedication of our vendor.

Likes Least

We honestly have no complaints at this time all issues have been resolved.

Recommendations

Take your time choosing a software and also make sure you have a good understanding of electronic medical records. It is a lot to learn.

 

from Kennebec Internal Medicine Associates
Specialty: Internal medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

2 years since instituting Aprima as our EHR

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Likes Best

It is easy to put in templates (but then, it was easy to template dictated notes when I was simply using microsoft word)

Likes Least

Not even slightly intuitive. Requires a trained expert to demonstrate all the most very basic functions. Bills itself as being easy to customize, but that has certainly not been my experience. The entire program seems to me to have been designed to keep the IT department in business.

Recommendations

Make sure you are happy with how all of the basic functions work right out of the box, because it is unlikely he will be able to make any significant changes to the way the program flows.

 

from Rocky Mountain Spine Clinic
Specialty: Surgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Very disappointed !!

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Likes Best

It is user friendly. Easy to move around in after setting templates up for scheduling, with the correct training ( we had to pay additional for).

Likes Least

The customer support is the worst of any company we have ever used.
Also your pretty much on your own to learn the system, they don't train and never help.

Recommendations

Choose another EHR...............run fast!!! This could be an EHR that practices could use but with no training and no support it rates one of the worst. Also they charge you for every thing you do or add.

 

from Lakeshore Surgical
Specialty: Surgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Highly disappointed so far!

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Likes Best

Nothing yet. The system is very cumbersome. It does help calculate the level of service, which is helpful.

Likes Least

Nearly everything. Everything takes a millions clicks, and then the text that comes out is horrible. It looks and feels like a point and click system. The history has no flow when reading it. I am currently finishing my training with Aprima. My partner has used it for several years, and I really had no other options in this practice for my EMR. So far I find it cumbersome and fairly difficult to customize. I just found out that for the simplest task (to modify a medication for a patient), it actually cannot be done. If the sig is entered incorrectly, you actually have to delete it then re-enter it. I have never heard of something so ridiculous in all my life. It requires being perfect with data entry, which is just not humanly possible. Not recommended.

Recommendations

Keep looking. I have looked at several systems and wished that the practice had chosen Praxis instead.

 

from Avenel- Iselin Medical Group
Specialty: Multi-specialty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

After 8 years, we're still smiling!!

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Likes Best

Aprima is very flexible. The fact that it is chief complaint driven allows easy documentation in primary care.

Likes Least

Honestly, any issues we've had over the years have been addressed and corrected by the support staff via hot fixes or upgrades.

Recommendations

Get 5-6 vendors to give you presentations. Then narrow it down to 2-3. and go to a practice that is using the product to see it in real time use.

 

from IRA A SCHWARTZ, MD, PC
Specialty: Cardiology

aprima EHR

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Likes Best

Ease in finding notes once entered into the EHR display is nice.

Likes Least

Not intuitive, very difficult to customize, limited help menus and teaching.

Recommendations

Don't just do a demo of it, try to set up customizations including templates for P.E., ROS, letters, referrals and scanning.

 

from Mount Dora Podiatry
Specialty: Podiatry
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Aprima needs better to increase speed and reliability of EMR.

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Likes Best

I have learned to use the software despite having to adopt it to my specialty. My front office likes the software.

Likes Least

The offsite server is extremely slow most of the time, and I am unable to wait for it to finish my note between patients. Recently, the server has been down for hours preventing us from finishing our work. It's very frustrating. Of course, Aprima always says it is our fault. We have upgraded all computers and internet without much improvement.

Recommendations

How do you really know about this type of software until you are actually using it? Aprima boasts about the speed of their server and makes us feel like we are the only ones experiencing this problem. Right now, I have the internet, but Aprima says I've lost the connection. We are trying to attest, but these interruptions are preventing us from filing in timely fashion. I would think twice about this EMR.

 

from Huntsville Family Medicine
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Aprima saved our practice.

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Likes Best

We were an Allscripts MyWay user. After 18 months on the product Allscripts decided to discontinue support for MyWay and offered us a "free" upgrade to their very busy Professional product. After putting a pencil to it the "free" upgrade was going to cost us considerably. Aprima to the rescue!

Because they wrote the MyWay product, their EHR was exactly what my physicians were used to using so the transition for them was seamless. The product is user friendly and not too busy. The PM product is wonderful! The applications are also user-friendly and easy to maneuver. We are getting paid within days of filing claims. We are very pleased with both aspects of this product and learning more each day as we use it. Also, the support is wonderful. You actually get an English-speaking American. That is worth its weight in gold to me.

Likes Least

Sometimes the turnaround time on logged cases is not as quick as I'd like.

Recommendations

For the EMR, if you have providers who are not too tech-savvy, this product is for you. However, my tech-savvy physicians are very pleased as well. The product is very user-friendly. Everyone will have that initial 2-3 months of chaos, but after the transition is done, you will find this product beneficial to your practice. The PM product is better than I imagined, and I look forward to seeing what all this thing can do for my practice.

 

from Associates in Medicine, P.A.

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Customer Support

 

We have used Aprima since 2011. We moved from paper to electronic format using a staged process that I spearheaded as project manager. In November 2011, we implemented the PM system. In February 2012, we moved. I became Aprima PRM 2011 certified and began training physicians in May for a July and August implementation. I met with each of the physicians who were participating in the first of the three waves of go-lives beginning in May and started exposing them to the product. I began meeting with the second wave physicians in June. By July, three physicians were already using Aprima, even though their official Go Live date hadn't arrived. Five physicians were using it by the end of July. We ran a part-electronic/part-paper schedule, which we ramped up as the physicians felt comfortable. It took six months before all of our physicians were 100% electronic.

While the process of converting was difficult, we had almost no loss of patient volume. We did not cancel appointments or block off vast swaths of the schedule due to the implementation. The software was relatively easy to pick up for our physicians once it was configured administratively and once the physicians and staff became accustomed to the program's layout. Customer support has been pretty good and has only gotten better since we began with them. There were a lot of crashes early on, but those have been 99% fixed. We have submitted dozens of tickets and almost all of them were completely resolved within 24-48 business hours. Any emergencies were handled within a couple hours. If you do have a more complex issue that has to be passed on to a developer, though, you may be waiting.

We've actually seen an improvement in our patient flow and our ability to measure the practice's performance has vastly improved. We now have a number of fixed quantitative measures that we can follow for clinical, financial, and operational performance such as no show %, revenue per procedure, E&M coding averages, lab/task/phone message completion rates, etc. which we can map by provider, site, CPT, date, or whatever other dimension we wish. It's really crazy how flexible reporting can be with 3rd party software. I estimated the number of linear inches for a file rack for our existing chart storage before we moved them to their new home in the new medical records suite by retrieving the first letter of the last name of each patient that was seen since Aprima began and dividing it by the total number of patients, then multiplying it by the number of available inches to get the amount that should be allocated to the A's, B's, C's, etc.

We were able to reduce the medical records department from 4.6 FTE employees to 3.25 FTE employees. Our clinic is now distributed in separate offices. We were able to move our business office outside of the clinic into another suite in the building and our medical records department was moved out as well. This was not possible without Aprima. This made room for an additional physician who we onboarded just two months ago, and it positions us to expand even more. Our no-show rate has reduced from 4.5% in May 2012 to 0.9% in October 2013 due to appointment confirmation e-mails, calls, and text messages that were not possible before our conversion. We are saving thousands on paper, folders, inserts, envelopes, postage, and other materials. We have begun tapering off our off-site storage, which is a $1,000/month expense that will be reducing by $200/month every year for the next 5 years. Patients love being able to log on to our patient portal to look at their lab results, which has saved our staff from having to call or mail results when patient labs are normal.

Our physicians are seeing more patients per day on average than they ever have before. We are on our way to our highest-ever year when judged by total revenue. The physicians love being able to go home and remote into the office to do work. Our physicians are generally happier and more relaxed than they were when we were using paper. Staff are happier and more relaxed. The administrator and HR manager is able to focus on side projects because there are fewer conflicts.

All-in-all, Aprima has been a huge success, although it could use a number of improvements to speed and the overall design of the product.

 
 
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