Azalea Health Software


 

Azalea Health offers a collection of medical solutions for a variety of specialties. Providing a cloud-based EHR, practice management software, revenue cycle management, and more, Azalea products offer the ability to bring together a practice's medical and financial needs into a single system. 

Within the EHR application, Azalea Health offers an integrated telehealth feature. Physicians can interact with patients or other caregivers through live streaming video calls. This feature can be accessed from Internet-connected devices such as smartphones, and it’s fully HIPAA-compliant.

A data integrity validation feature will check various field entries (such as date of birth, insurance, and address) and then notify users of inaccuracies. Other features include pre-filled SOAP notes, including ICD and CPT codes.

Azalea solutions are cloud-based, allowing the software to grow with a practice. All data is encrypted and controlled by user permissions. Azalea products are compatible with all mobile devices, including iPads.

 

Azalea Health - Azalea Health EHR
 
  • Azalea Health - Azalea Health EHR
    Azalea Health EHR
  • Azalea Health - Azalea Health PM
    Azalea Health PM
  • Azalea Health - Azalea RCM Billing Services
    Azalea RCM Billing Services
  • Azalea Health - Azalea Health Patient Portal
    Azalea Health Patient Portal
  • Azalea Health - AzaleaM Mobile Health
    AzaleaM Mobile Health
  • Azalea Health - Azalea Telehealth
    Azalea Telehealth
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

17 Reviews of Azalea Health

Showing 1-17 of 17

 

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Joseph from DeKalb-Gwinnett OB/GYN PC
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

As usual, appropriate answers just when i need them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

Ease of use; flexibility to use my own forms. Good support when I need it. Good price. Good handling of the work flow.

Cons

Occasional parts that need to be tweaked, may not get done because the developers are very busy with more pressing issues.

 
 

Laurie from Ageless Men's Health
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Overall a well rounded product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

Pros

Easy to use-simple click and point process. Easy for a entry level employee to use. Azalea is willing to accept and implement user ideas for upgrades. Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with. Great support staff-tickets are handled quickly and efficiently.

Cons

So of the reports are time consuming to extract the data you are looking for. Agings for example-no aging report that gives a total overall account balance on one line. The combined aging is line by line. The primary insurance aging only gives insurance, pt. aging gives patient balances. Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

 
 

Felix from Swift Health Urgent Care
Specialty: Urgent care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best EMR Software for start up practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been only in practice for under 10 years, and I started with the free software that is on the market. However as our practice grew we required more than just patient demo graphics and charting. We needed software that would be able to optimize our entire front to back end office functions inclusive of charting. We reviewed other comparable software before making our final choice. Our practice manager consultant who assisted in this process really helped us in making the decision by demonstrating how Azalea Health platform would be able to meet our growing needs. This platform is truly the best software for start up practices and we wish Azalea Health all the best in the near future.

Pros

User Accountability, ease of use, and functions

Cons

Support portal, we prefer a phone call sometimes.

 
 

Mike from Ageless Men's Health
Specialty: General practitioner
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Finally! An EHR customized for any size practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates.

When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing).

There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues.
Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live.

Pros

I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

Cons

As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

 
 

richard from Celebration Orthopaedic & Sports Medicine Institute
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

I have worked on over 30 different EMR / EHR's and Azalea is by the far the easist one to transition to , by far...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I would highly recommend Azalea to anyone looking to transition to a new system.

Pros

Ease of use, hands down, as a Practice Administrator with little or no down time, I find their support team and learning videos to be one of the best. We also utilize Azalea's billing team and our aging has never been so clean, great job.

Cons

As I am always asking for upgrades, they have to prioritize all request based on the number of requests they receive, so your request may not get resolved timely.

 
 

Taylor from Athens Bone and Joint
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Review of Azalea Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been very pleased with the Azalea product and their customer service. We have a monthly check in call with our Account Manager, when we discuss new needs and receive updates about improvements on the horizon. The Azalea software has adapted to our clinic flow quite nicely.

Pros

easy

Cons

none

 
 

Shawn from Vandemark Plastic Surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best billing and EMR company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been with you health for 7-8 years. I have used not only their billing service but also there electronic medical records. Their EMR is very user-friendly. It has surpassed my needs and expectations. The billing portion has also been an asset to my practice. My revenues increased when they took over my billing practice. Their customer care is excellent. Any time I have had a problem or question, I have been able to talk to a person directly to work out and solve that problem. They go above and beyond what a normal company would do to help make things run better. They are also very open to suggestions to improve their billing and electronic medical records and encourage and implement your suggestions. I don't think you could find a better company to help manage your practice.

 
 

Matthew from Gruber Medical Group
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Quality and value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using this software for the last seven years. I have received nothing but professional quality help from Azalea Health. Our income went up six and a half percent over the previous billing company period and our EMR is a lot more efficient than our previous server-based EMR. Anytime I have a question about the EMR there is always someone to answer quickly and accurately. I would highly recommend the Azalea Health products.

Pros

The ease-of-use. The quality of product for the price.

Cons

Dependence on an internet provider.

 
 

Hitham from Azalea Neuro and Spine Clinic
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A peace of mind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Pros

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Customer Service is great and very responsive.

Cons

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

 
 

Bonnie from Alabama Colon and Rectal Institute
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

Pros

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Cons

The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.

 
 

Rose from Klamath Family Practice Center
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Adminstrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have had this company for just under one year and another company for 1 year prior using this software. I would not recommend you let them do your billing. There is incompetent staff, it will never be their fault or responsibility. You will never get a person in charge and remember you are screwed as soon as you sign. The fact is they will hold you hostage and they have all your information in a closed system so when there is a conflict you are the one with no leverage. We have had contract documents changed and terms inserted that were/are not part of our contract but they will try and pass them off to you otherwise. This has cost us a great deal of money as they do not check the auto post and your visits will be written off, items posted backward and therefore a loss of income. When you call you most likely will rarely reach anyone. Horrible experience and almost done, at lease you have been warned.

Pros

NONE

Cons

Family's cannot be connected and seen at one time.... no real way of seeing quickly who is connected, and other wise see above.

 
 

Elizabeth from Union General Hospital The Clinic at Wal-Mart
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Azalea Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Azalea's EMR is the third I have used and I believe it is the best! It is very user friendly, adaptable, and the support team is amazing!

Pros

What's not to like?!
Since it is web-based, I can chart at home if I so choose.
Stock templates are fantastic but I can add and modify as desired.
The lay out of the chart notes are seamless and very pleasing to the eye when printed.

Cons

Can't think of any!

Advice to Others

Run, don't walk, to get onboard with Azalea!

 
 

Joe from Gulf Coast Professional Billing
Specialty: Radiology / imaging

December 2015

December 2015

Unbelievably easy to use, great interface with EMR system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact that the customer service has a small town feel/personable level to it, however the Azalea product is cutting edge/state of the art system.

Likes Least

Not enough custom options on the system for individual users.

Recommendations

Compare this product to other billing systems, and for the price/customer service/overall ease of use you will most definitely choose Azalea over other products.

 
 

David from Candler County Hospital
Specialty: Other specialty

December 2015

December 2015

Candler Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very good customer service. Very easy to use Electronic Medical Record.

Likes Least

The online provider training at start up can be challenging. On site would be better!

Recommendations

Compare several vendors and check references! Be sure you have a good internet connection for the cloud based EHR.

 
 

Elizabeth from Union General Hospital The Clinic at Wal-Mart
Specialty: Family medicine

December 2015

December 2015

I love Azalea!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The system is very user friendly and almost intuitive! Azalea Health has supplied our clinic with a wonderful EMR which I am so happy with; Azalea makes my work life so much easier!

Likes Least

It is very hard to come up with something that I am not happy about as far as the product and the service team goes.
The only thing that I can come up with is that I wish it were a little easier to review a chart without accidentally starting a new chart or the worry of importing old data into a new chart when I am reviewing an old chart.

Recommendations

Keep an open mind, don't be afraid to tinker a little, ask questions, and have fun!

 
 

Michael from Neurology Outreach Clinics
Specialty: Neurology / neurosurgery

December 2015

December 2015

Great Experience and always trying to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Azalea is very user friendly and everything you need to run a smooth and efficient clinic is in one program. They are constantly working to improve the software and listen to their customers about what is needed.

Likes Least

The faxing system and filing center could use some improvements

Recommendations

everything you need from scheduling to billing is in one place and is easily customizable to fit each clinic needs.

 
 

John from Lowndes County Partnership for Health
Specialty: Community health center / FQHC

October 2015

October 2015

Very intuitive Electronic Health Record; super customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of navigation; great customer service; respond quickly to problems and needs; constantly improving product

Likes Least

Can't think of any negatives. I am going to have to start making up things if this won't let me finish it.

Recommendations

Best company I've ever dealt with! Their customer service reps go out of their way to make sure your questions are answered quickly. Once you see a demo you will be sold.

 
 
 
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