Harris CareTracker Software


 

Harris CareTracker, a cloud-based EMR and PM system, serves a wide range of specialties, such as internal medicine, gastroenterology, pulmonology, and orthopedics. The software suite includes an online patient portal, a Meaningful Use dashboard, and outsourced revenue cycle management.  Third-party billing services have the ability to manage their own clients via the channel partner portal.

In addition to core charting, e-prescribing and lab tracking, Harris CareTracker EMR offers many other features, including quick tasks and clinical decision support to alert physicians about overdue follow-ups based on diagnosis and procedure history. And, the continuity of care and messaging functions help support information sharing with other providers.

Harris CareTracker PM provides an interactive billing management dashboard, customizable front-end claims scrubbing, overnight and real-time eligibility, automated reminder calls and text messages, and many other electronic work lists that advance efficiency. Users can implement the PM module as a standalone, alongside Harris CareTracker EMR, or with another EMR system of choice via HL7 interfaces.

 

Harris CareTracker - Dashboard Summary
 
  • Harris CareTracker - Dashboard Summary
    Dashboard Summary
  • Harris CareTracker - Problem Claims work list
    Problem Claims work list
  • Harris CareTracker - Denied Claims work list
    Denied Claims work list
  • Harris CareTracker - Meaningful Use Dashboard
    Meaningful Use Dashboard
  • Harris CareTracker - Clinical Today work list
    Clinical Today work list
  • Harris CareTracker - EMR module; Medications list
    EMR module; Medications list
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8

6 Reviews of Harris CareTracker

Showing 1-6 of 6

 

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Barb from APC
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Terrible customer service; extreme delays in getting replies to questions/concerns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend looking at different options

Pros

NONE = there is nothing outstanding about this software or the services provided
They have their scheduling module is as good as everyone else.

Cons

Customer support is TERRIBLE! It took 68 days to get pricing (just pricing) on a request for an interface and another 15 days to know if the software was capable of printing barcodes. There are EXTREME delays in obtaining information, support especially if McKesson is your middleman.

 
 

Tina from Western Pa behavioral health resources
Specialty: Mental & behavioral health

February 2016

February 2016

Frustration at best ..,

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Clinical today is easy to follow flow and the correspondence is easy and quick to document.

Likes Least

The system does down 2-3 times weekly and this is awful when one is seeing about 5 patients per hour. Any new meds written shows in retroactive notes so medication changes are difficult to track. The med history option was a life saver to aid in the medication tracking, but now gives frequent error messages. The Rx software is not use friendly, often sends to the wrong pharmacy and results in so many calls from the patient because escript ks not received - so it has to be called in anyway. Auto signature often prints on controlled substances. Lastly - this is not a software for a psych practice and is maybe
More intended for and useful for a medical practice.

Recommendations

Fix the above issues. The minute that system goes down there is no back up to know nig medication doses. Lack of ability to easily trend med changes is essential in psych.

 
 

Dee Ann from Medical Billing Solutions, Inc.
Specialty: Billing services

December 2015

December 2015

Practice Management and EMR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been using Harris CareTracker (formerly known as Optum PM & Physician EMR) since 2009 for our billing RCM software and PM and EMR software for our clients. It has helped us to drastically increase the collections of our clients and has tremendously helped us to reduce our front end denials to below 1%. The ease of use of the system for our staff and clients is unparalleled to other software. When switching over our RCM system and finding a new PM and EMR system to offer to our clients, we researched several software systems including NextGen, AthenaHealth, Epoch, eClinicalWorks, AdvancedMD and Kareo. We found that there was nothing comparable to the ease of use, productivity, and competitive pricing that Harris CareTracker offers.

Likes Least

I would like to see a faster turn around time on building interfaces with other EMR softwares for our clients that wish to remain with their current EMRs and interface with our PM system for billing. We have seen some recent improvements with this, so we are hopeful for the future that we will be seeing a faster turn around time.

Recommendations

I would highly recommend having a demonstration of the software and comparing what Harris CareTracker has to offer compared to other PM and EMR systems, because I have not been able to find anything out there that is more user friendly and creates the same amount of value and ROI that Harris CareTracker has given us.

 
 

Terrie from Morgan Memorial Foundation, Inc. dba Gil-Mor Manor and Gil-Mor Haven
Specialty: Other specialty

May 2015

May 2015

Gil-Mor Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Having it web-based allows us to continue to work off site or when our server goes down.

Likes Least

The recent change is a bit confusing and will take a little while to get acquainted where to locate everything

Recommendations

Reports could be a little easier to use. For example:
Resident or Tenant History Report
Revenue Report
Expense Report
Profit/Loss Report
Cash Receipts Report
Accounts Receivable Aging Report
Ancillary Report History

 
 

Jon from Mendota Lutheran Home
Specialty: Other specialty

April 2015

April 2015

CareTracker

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use, fingerprint technology,versatility, great dashboard, reporting, will work when internet is down.

Likes Least

Hardware can be costly, specialty enhancements to system can add up.

Recommendations

Look at dashboard and reliability, reporting is incredible. All managers see the same dashboard when evaluating residents. It is also an accountability tool for staff.

 
 

Julie from Rocky Mountain Health Center-South

October 2011

Date: October 2011