Compulink Software


 

Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient scheduling, electronic billing, patient registration and reporting, as well as an HIPAA-compliant patient portal.

Compulink is a scalable solution and can be used by practices of all sizes and specialties. The electronic health records (EHR) application includes features like lab integration, E&M coding advice, iPad support, voice recognition, specialty-specific custom templates, and CPT/DX and ICD-10 codes. The EHR module can be sold on a stand-alone basis or as part of an integrated suite with billing and patient scheduling applications. The billing module comes complete with eligibility inquiries, credit card processing, EDI support, inventory control, and much more. The patient scheduling module optimizes practice operations and includes features like fee-based scheduling, appointment reminders and a patient portal.

Compulink can be sold as an on-premise or a web-based system. Pricing is customized based on each practice's unique requirements.

 

Compulink - Compulink Dermatology EHR
 
  • Compulink - Compulink Dermatology EHR
    Compulink Dermatology EHR
  • Compulink - Compulink Eye Care EHR
    Compulink Eye Care EHR
  • Compulink - Compulink Orthopaedic EHR
    Compulink Orthopaedic EHR
  • Compulink - Compulink Otolaryngology EHR
    Compulink Otolaryngology EHR
  • Compulink - Compulink Podiatry EHR
    Compulink Podiatry EHR
  • Compulink - Compulink Urology EHR
    Compulink Urology EHR
Supported Operating System(s):
Web browser (OS agnostic)

117 Reviews of Compulink

 

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Software Advice Reviews (99)
More Reviews (18)

Showing 1-20 of 99

Olumuyiwa from Pizzazz Hospital
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Value for Money

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good value for money.

Pros

It's easy to use plus it's cost effective. Customer support is top notch. I also love the fact that it's iPad enabled.

Cons

Customer support can sometimes be a nightmare when you are to get across to them. Not all customers can afford apple product. Android compatibility will be an added advantage.

 
 

Suzanne from Crown Point Optometry
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Overall happy I made my decision to go with Compulink

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I had a rocky start getting set up with them, but that is to be expected with any practice transitioning to EMR for the first time. Now I am up and running things are fairly smooth.

Pros

Good value for money, the trainers were very helpful. They have a lot of good features like accounts receivable and also I like how you can customize the EMR to a certain extent. They also can do an unsigned files report which is helpful to be sure no files get forgotten. I also like the option to integrate the billing and recalls right in the same software.

Cons

Very hard to get a hold of the support team sometimes, but to be fair they are easier to get a hold of than several competitors I have worker with. The accounting department did make several errors in my bills but I did get that straightened out.

 
 

Aimee from Life's Solutions Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Server based program requires a lot of training, is expensive up front, and crashes frequently

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish I had gone with a cloud based program in the 1st place. I stayed with Compulink for 9 years because of the initial investment and hours of training I had put into it, but it crashed on me (or my front desk staff) numerous times making it impossible to do notes, scheduling, billing, etc. for any given work day. I'm frustrated I stayed with the software for this long, now I need to transfer 900+ clients to a different software.

Pros

I can do scheduling, notes, and billing from the same software. It also has picture capabilities. Received over 40+ hours of training when 1st purchased.

Cons

Not user friendly and can't access without being in the office, or connecting remotely. It seems like any updates to Windows, or the server, or my computer all seem to lock the software, making it unopenable. The current support system didn't work for me. I'd have to call and leave a message, or send an email request, and expect a response when it's convenient for support...usually NOT convenient for me. I called when it was convenient for me. I needed help then. Lot's of clicking and opening different programs in order to send bills, process payment, etc. Lots of steps for a simple task.

 
 

Charlene from Beverly Hills Eye Clinic
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Knowledge is the key!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been very happy with Compulink! Once we started exploring all of the options that are available it has made our daily documentation easy. We continue to learn something new every day.

Pros

Availability within the EHR is endless!

Advice to Others

Educate your staff with all of Computing's online training, we were amazed!

 
 

Alvaro from Crystal Eyecare
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

I REALLY WANTED IT TO WORK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch on quicker than the average bear, but with each update, my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.

Pros

There isn't a lot that I like about this system. Generally, support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good.

Cons

It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen, the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately, the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep. Lastly, I can't tell you how many times I have had to run "Diagnostics" whenever compulink would crash. As we have migrated to other EHR systems, we have found that Compulink doesn't store/loses entire charts of information. Not good..not good at all!

Advice to Others

I would avoid this product. There are much better ones out there that do not cost so much money and time to set up. If you love running "Diagnostics" all the time then I suppose you may like this.

 
 

Chuck from Boulder Vision, LLC
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Nice interface !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So, like most ODs out there, I've evaluated all the usual suspects - EyeFinity, Revolution, Crystal, etc. I love the interface with Compulink. It is clean and a pleasure to interact with. Other products look they are based on software developed in the late nineties (think Windows XP or Vista).

Pros

Clean, happy interface which let's me document in a natural manner

Cons

A little learning curve - odd to customize.

Advice to Others

Try before you buy.

 
 

Michael from D'Ambrosio Eye Care
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Compulink Review

Ease-of-use

Functionality

Product Quality

Customer Support

We have used the Patient Demographics software since 2007 and the EHR software since 2008. We have been happy overall with the product. It is easily customized to any practice's needs. However, it takes some learning on the user end for customizing tabs and layouts, as well as programming templates for dictation and smart functions.

Pros

The ability to customize the tabs and layouts is one of the strongest features of this software. They are also up-to-date with government programs such as Meaningful Use and PQRS.

Cons

It can take a very long time to address problems with the software. For example, when trying to send a letter to a referral via electronic fax, I cannot view different tabs when the Open Office document is on the screen so I cannot properly reference data from the tabs in the letter. This is important to writing a detailed letter but it has not been fixed even though I requested a fix years ago. Also, if I pull up a letter in Open Office and decide that I no longer want to send the letter, there is no way I can cancel it- it is being faxed no matter what I do.

 
 

Beth from University of Alabama Birmingham
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

UABSO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Modifiable; keeps up well with incentive programs and other required

Pros

Training staff is awesome

Cons

Not always quick to make requested changes

 
 

Suzanne from UAB School of Optometry
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Comprehensive but cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Eyecare Advantage is a comprehensive system that meets most of our clinical needs. The system is cumbersome and reports are not as flexible as we would like. Consulting and training staff are knowledgeable. Support staff reads the help manual back to you in response to questions which I have found to be a complete waste of time.

 
 

Pamela from Child & Family Therapy Center, PC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Love the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Compulink PsychAdvantage for 9 months now. We have been very happy with it. It has all the features we need for our business.

Pros

Ease of use
Support is quickly available
Several options for learning available
Can always suggest changes help your business

Cons

Some changes with upgrades caused minor problems until we got used to them

 
 

Stephanie from Real Life Therapy
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

New to the EMR game

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just in the start-up phase of use. Customer care, communication, and support have been great so far and they have a great implementation process mapped out for me.

Pros

Cost, ease of use, functions how my mind works...which translates for me to user-friendly. I'll know more once I'm fully in it.

Cons

Nothing to date

Advice to Others

The process is overwhelming when picking what you need. Spend the extra time educating yourself about all of the different software and each of their pros and cons

 
 

Candy from Glendale Eye Medical Group
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Glendale Eye Medical Group

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with Compulink for over ten years! We have learned a lot from the friendly trainers and have always had excellent customer support!

 
 

Marleen from Golden Optometric Group
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Compulink Review

Ease-of-use

Functionality

Product Quality

Customer Support

As an administrator looking to go paperless for the first time, it was really important to be able to customize features to our office needs. Compulink is continuously improving their system and allows us to customize just about everything. They are accessible and return phone calls for support within the same day. We are also very excited to begin using their contact lens interface with ABB Concise to be able to order CL's directly through Compulink!

Cons

Reporting an issue gets prioritized according to how many requests they receive, some miniscule problems get thrown in the "back burner" and take much longer to get resolved.

 
 

Peggy from Eye Care Professionals of WNY
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Robust in features and great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had Compulink as our Practice Management software for over 5 years when we implemented an EHR system. The software is easy to use. Compulink has offered great support and timely response to every one of our requests. The staff is knowledgeable, professional and friendly. We are a large optometric practice with 4 locations and 7 doctors. For a practice as large as ours, Compulink has been able to handle all our requests. Compulink captured the data needed for successfully meeting the meaningful use requirements and offered very detailed assistance through their help manual, reports, and customer support staff.

Pros

Easy of use. Integration of insurances for billing. Time-saving capabilities within the exam module such as forwarding previous exam information, drop down menus and encounter favorites.

Cons

Reports: Although there are a myriad of reports, not all are helpful. Production reports are worthwhile but the Practice management/financial reports lack the ability to customize according to our practice needs. The queries are difficult to use and have limited capabilities. As an example, the most problematic is that we are unable to pull up a specific insurance and determine the exact number of patients with that insurance and the actual dollar amount collected by insurance and patients.

Advice to Others

Pay for on-site training when implementing Compulink in the office. Trainers were knowledgeable, professional and worked well with all our staff. Training videos are extremely helpful but a hands-on trainer is worth every penny. No practice management software is perfect, but Compulink deserves your consideration.

 
 

Ryan from Marion Eye Center
Specialty: Ophthalmology
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Compulink Admin's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Compulink for many years with great success. They have many features other software platforms don't include or would sell for "an additional fee". The ability to customize the software to our practice is one of the key reasons we purchased.

 
 

Shannon from VisionFirst
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Compulink

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a Compulink client for over 12 years and have seen the healthcare industry change a great deal. It is critical to have a software vendor that is committed to staying up-to-date on healthcare rules and restrictions. Compulink exceeds my expectations in this arena. They are on the forefront of the next phase in healthcare and I have been very happy knowing I have a partner looking out for my practice.

Compulink allows me to either use the software in it's default format or to customize the software as much I want to meet the demands of patient flow and doctors' needs. I like being able to control certain modules within the software. I like the fact I can choose how "cookie cutter" or customized I want it to be.

Compulink's training and support is phenomenal. They offer pre-recorded online courses as well as live webinars on every aspect of the software. This has been a great training tool for new employees. Their support department is very prompt in assisting me with whatever needs I have and are very knowledgeable about their product.

Compulink offers various interfaces and third party programs for their software that makes our jobs easier. I personally take advantage of several of those features and they work very efficiently. The interfaces I utilize are for my autorefractor, visual field and online patient registration. The third party programs I use are Demand Force (e-mail/text software) and CLx (online contact lens ordering). Again, I have the choice of choosing what added interfaces would supplement patient care.

I also maximize every module in the software. These modules include electronic health records, line item posting, electronic claims billing, direct billing for a couple of our major insurance plans as well as the inventory and lab modules. Compulink has found a way to nicely tie in every aspect of the software with each other.

Pros

Customer support, very detailed EHR system, electronic billing capabilities, ability to customize software.

Cons

Customization can be labor intensive if you choose to go that route.

Advice to Others

Think about what aspects of practice is most important to you and compare various vendors. Ask for a representative to help evaluate your practice needs. Have someone in your office to be your software champion.

 
 

Heather from MyEyes Optometry
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Comprehensive Product to meet your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with Compulink for 10 years. The product is comprehensive in meeting our needs.

Pros

Automated Insurance posting; scheduler function; available reports.

Cons

Communicating with patients; integrations with other software are difficult to get correct.

 
 

Jennifer from Insight Vision Group
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, it is a good system that is user friendly. Some of the upgrades are not necessarily great for how our business is designed, but the ability to customize is helpful with quite a bit of that.

 
 

Savannah from Firm Foundations Counseling & Wellness
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

great!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This product is amazingly easy to work with! It made our switch from other software great! All of the features that come with it are amazing. Great way to keep our office organized!

Pros

Everything kept in one place

 
 

Megan from Firm foundations counseling
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

New employee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just started working with the software a couple of months ago. I started off feeling overwhelmed but quickly got use to the software.

Pros

It has a lot of great safeguards (e.g., putting in the date to delete files).

Cons

I wish it could be used on an iPhone.

 
 
 
Showing 1-18 of 18

Shelbie from Unleashing Hope Counseling
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Overall good product for a large agency, but not very easy to use and expensive for solo practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a good product for large agency and supervisor work. It was also good for highly detailed treatment plans and progress notes.

Pros

I liked the ability to be very detailed in treatment planning and progress notes if I needed. I also liked the 'load previous note' so that I only had to update changes from session to session and could write progress notes fairly quickly. Psych Advantage was also easy to use as a supervisor, as I could view interns notes for feedback.

Cons

Its complicated to use, as many of our therapists needed hours of training. We had many part time therapists and it seemed cumbersome for them to remember all the steps when they weren't using it every day.

I also didn't like that there are so many individual tabs/pages for each client note. Going to private solo practice I decided to use another product, as psych advantage is more cumbersome and expensive than other EHR.

Source: Capterra
 

Melly from Vision Pro

March 2017

March 2017

Compulink and CLX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Is anyone else using CLX to place contact lens orders through Compulink? We started using the integration a couple of years ago and it's really helped save our team time since we only have to enter CL order details once in Compulink and has reduced human error. We've also used the reports it provides to really get a good look at our contact lens business and how we can improve. They invited us to a session at VEE on using your practice data to better compete with online contact lens reorders. Here's the link in the invite - thought other Compulink users might find interesting as well http://www.clxsystem.com/vision-expo-east.html

Source: Capterra
 

D from Ultimate Vision

October 2016

October 2016

a one trick pony

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've had this system for almost a year, but had it in another office 15 yrs ago. It was terrible then and it hasn't gotten any better. Support can take days to call you back. The ridiculous thing about this software is that it's extremely complex, yet you can still only do one thing at a time. So if you're trying to make an appointment and someone needs to get something dispensed, you have to close out of the scheduler and dispense, then come back to the scheduler. Or vice versa, you can be dispensing, need to make an appointment, but can't do it, because you're in the scheduler. We're typically working with multiple patients with limited staff, and this software is NOT up to handling multi tasking. Data entry is all over the place, as some places have pull down menus, while others have type in entry boxes. There's like 30 different premade exam setups that come with it, but you really only need 4 or 5, yet you can't get rid of all the others from that drop down screen, so you're always having to search for what you want. It can't properly add, so when you're checking somebody out, you have to manually add up what the patient owes, because the system will overcharge them by some odd and varying amount. Don't waste your time with this software.

Pros

None

Cons

It's not able to multitask in any way shape or form. It's stupidly complicated for everything you try to do. Even basic stuff is not user friendly.

Advice to Others

Don't waste your time with it.

Source: Capterra
 

Carrie from Regal Oak Counseling, LLC

March 2016

March 2016

Powerful Software with Ever-Improving Functionality

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We reviewed numerous practice management solutions but were unable to settle on any one, as there was always a missing part or feature we needed. As a new business, balancing considerations related to cost and access proved more difficult than anticipated - at least until we found Compulink Psych Advantage! The robust and versatile nature of Compulink Psych Advantage was a complete surprise, providing everything we needed in an affordable solution that addressed functionality concerns while allowing for projected growth. While it is not required, we are able to run a virtually paper-free business using Psych Advantage and that is exciting!
Additionally, the continual improvements and openness to client feedback is refreshing and appreciated. They are constantly improving functionality and ease of use with every update.
The Compulink Team is extremely professional, offering guidance and assistance through every step of the implementation process. Their attention to detail and obvious care to ensure every need is addressed and handled quickly makes them an invaluable asset to Compulink, and our business as well. Even more important, they do not disappear after they have your business - they continue to provide outstanding service and support.
There is not anything I can say we dislike about the software or the team. If you are willing to commit the time and effort to train on the software, use the training tools, and communicate with your implementation team, you will find the software is powerful and saves time and energy in every aspect of running your business.
Compulink Psych Advantage offers the ability to customize fields within data screens, addresses meaningful use, group scheduling and session posting, HIPAA compliance, treatment plans, testing and assessment, web registration, patient portal, practice management tools, and reporting at every level. Whether you are a single-practitioner or a large group, If you want a company you can depend on, we recommend Compulink. We love the team and the Psych Advantage software, and we are confident you will too!

Source: Capterra
 

Erin from CFS

January 2016

January 2016

Have used this in practice for 4 years

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This program is a nightmare. It is not user friendly, the interface is archaic, it has weird bugs, it is NOT intuitive at all. All the clinicians I work with hate this program but my boss isn't savvy enough to look into new options. We have had a complete meltdown this week of the program, which is why I am on this site desperately hunting for new software I can try to talk my boss into. We had the program freeze up this week and probably spent 16 hours on the phone w their tech support trying to fix it. After multiple attempts, the tech guy told our secretary he's have to quit trying because he couldn't figure out what the problem was- and that he'd have to take it to the team to work on before he could fix it. So I left work yesterday having not completed a single therapy note. Grrrrr....

Source: Capterra
 

Lowell from Dr. Lowell C. Ware Eye Care

December 2015

December 2015

I had a very helpful tutorial with Rachel Nelson assisting me with meaningful use objectives.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Meaningful use is very complex, but Rachel explained it to me in a very helpful way and assisted me in meeting the new objectives for stage 2 meaningful use. I can now report that I will met all the objectives for 2015 and I am able to track my progress every day. Thank you Rachel Nelson!

Source: Capterra
 

Mark from Vision Health Institute

August 2015

August 2015

After 15 years with Compulink - I made the right decision

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have had Compulink now for over 15 years and have enjoyed the flexibility and ease of the software.
The high points are numerous, from the EHR to the optical inventory management, from the patient web registration to the EOB posting, not to mention the response time for call backs to our office.

We have been using the EHR component for 8 years and have enjoyed the ability to design our own custom tabs and exam forms. We also integrated all of our diagnostic instruments into compulink which has saved the staff a lot of time. We have the A/R, OCT, retinal camera, topographer, visual field and anterior segment cameras all linked into our EHR so that after a couple clicks of the mouse this information is downloaded into the patients medical record. The viewing software in compulink (to view the diagnostic images) is so comprehensive that we did not need to go to a third party platform such as FORUM or Synergy.

Optical inventory goes by very quickly with the use of a handheld scanner. This scanner is also used for checking out products from inventory on retail sales.

One of the most outstanding features of compulink is their web-registration. The patients are directed to go to our website to complete their online paperwork ie demographics, family and health information including meds and allergies along with all of their medical and vision plan information. Once the patient arrives in the office all of this data is transferred to the medical record. Talk about saving time! New patients can be taken back to pretesting within 5 minutes of their arrival to the office.

One of the major problems that I see on these review sites is the slow response time for the software companies to get back to you concerning an issue. I can honestly say that this has never been a issue with compulink. Although if I had one issue it would be for them to have the call center open on weekends.

The opticians have an easy time with the spectacle Rx screen. We limit the choices they have to choose from based upon what we want them to sell and we are able to incorporate packages such as ie Recreational sunglasses that will have highend AR, Polarized and UV treatment all at the click of one button.

I have not had any real issues while with compulink, they do update their software every 2-3 months which I feel is an advantage. Overall I would grade them 9.5/10

Source: Capterra
 

Elsa from Golden Optometric

August 2015

August 2015

Compulink was the only practice management software that met all of our complicated needs!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have multiple offices that are all linked. We needed a system that could treat each office as an individual practice, while still being able to group all of them together as one. Because Compulink is so customizable, it is able to do this with ease. Customer support is great. I can send an email (instead of waiting on the phone) and they respond promptly. Cole, in the IT department, is super knowledgeable and is always willing to assist me (or my IT team) with whatever questions we may have. Compulink continues to meet, and exceeds, all of our software needs.

Source: Capterra
 

Melissa from Firm Foundations Counseling & Wellness

August 2015

August 2015

Psych Advantage is the EHR system for Mental Health Professionals!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using Psych Advantage by Compulink since April. We are thrilled with what it has done for the flow of business operations and chart compliance. It took quite a bit of admin (myself the Executive Director and our CBO) time to set up and customize and we continue to make modification to meet our clinical and research needs. I would say, if your practice has 4 or more clinicians, this product should definitely be on your list to try out. It is expensive but worth every $ we have spent so far. Our staff say that after minimal training (less than 3 hrs each) they can work the system without much issue. They also say that it has decreased their paperwork time significantly. Would be happy to share more information with anyone interested.

Source: Capterra
 

LeAnn from Larry J Bonderud OD

August 2015

August 2015

Compulink has the best customer service reps around!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Compulink is easy to use, updates are frequent and keep you up to date on changes with EHR technology and requirements. Training is always available. The best part of this software is their customer service. They are quick to return calls and go above and beyond to solve issues.

Source: Capterra
 

Terry from Cranberry Counseling PC

August 2015

August 2015

Awesome software with every feature a psychologist would ever need, fully integrated!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love this software. It integrates features I previously had to have separate programs for. The billing component is comprehensive, the EDI feature speeds claims, electronic health records section that has all sorts of highly useful features (like client education resources, assessment tools for clients, even help deciding CPT and diagnosis codes), and the practice management has more reports that you'd ever need! Plus screens are customizable. Drawbacks include the heavy initial time to implement and learn the program (setting up many database tables so that future use will be easy. Free training and support are very helpful and pleasant.

Source: Capterra
 

Chester from Visionarium Optometry

August 2015

August 2015

Complete and Comprehensive Practice Management Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Had this software for more than 20 years and have seen it evolve from a DOS system to a Windows system. EMR part of the software is very good. Like the equipment interface. Billing, Recall, and Inventory functions are good.
Software support is good, but response time can take a while. Problems always get fixed. I like the online seminars. There is a lot of functions that I have not used.
Difficult to customize the software. It can be done, but too complicated for me to figure out.

Source: Capterra
 

Gwen from Community Eyecare Inc

August 2015

August 2015

Compulink stays current on the constant changes in healthcare.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like that Compulink is always updating and staying current with the forever changing world of healthcare. The ease of emailing support is a plus, I just wish they would call back and not have me restate what my issue is that I put in the email.
If there is any suggestions, they make a note of what we would like to see and when that happens they notify us. I think this is great customer service-thinking about what would make our days easier and then trying to make that happen.
All the reports that we can run at any given time is a huge help at the end of the month.
I would recommend Compulink to all our colleagues.

Source: Capterra
 

john from family eyecare center

July 2015

July 2015

have used since 1992, offers everything: inventory, EHR, appts, ledger, recall, written communicatio

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

have used since 1992, offers everything: inventory, EHR, appts, ledger, recall, written communication via open office . Has free tutorials for staff and doctor, free classes at Vision Expo. Restored from a backup to a new computer. My only negative is the drawing capability in the exam screen is not as good as it used to be. I customized my exam screens via screenwriter and use a lot of drop downs because I type slow.

Source: Capterra
 

Shannon from VisionFirst

June 2015

June 2015

I am an Eyecare Advantage with 10+ years experience in a multi-doctor multi-location practice.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Eyecare Advantage is geared for the optical industry and customization of the software makes our jobs much easier. Compulink offers excellent support six days a week which puts my mind at ease that help is only a phone call away. I like the fact Compulink offers various support departments depending on my question or issue and I do not get a random CSR. If I have a meaningful use question, I get directed to a meaningful use expert. If I have a billing question, I get routed to the EDI department, etc. Compulink offers a wide variety of training opportunities from live webinars to pre-recorded courses on every aspect of the software so companies can train as they see necessary and the training is available 24/7. As milestones happen in our industry such as implementation of ICD-10, Compulink keeps clients updated with resources continually available. Compulink offers a variety of a la carte features in addition to their software product such as Demand Force for automated texts and e-mail reminders to patients, etc. The software is overall user friendly and easy to program on the back-end. I do wish I had the capability to customize reports from within the software that was much more specific to the information I want to be on one report but having said that, I can pull the information needed from the built-in reports, I may just have to run two reports instead of just one. Overall very happy with this product and the functionality of it.

Source: Capterra
 

Curtis from Shasta Professional Eyecare Center

April 2015

April 2015

Expensive with Horrible customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have had this software since 2008 and feel handcuffed to it. The support fees are very expensive and we have had to hire an IT company on retainer as well to deal with the system crashes. Most updates fix existing "bugs" in the software, but often come with new ones. The customer service often argues with my local IT or with departments within Compulink. I have a 2 OD practice and the first year cost me over $80k to implement this software....thus handcuffed. Iam on this comparison site to look for something new. There has got to be better software out there.

Source: Capterra
 

Casey from McGee Pickard and Robinson

April 2015

April 2015

Easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love this system for ophthalmology. Easy to use, seamless workflows, and built with business analogy. This is great for a small doctor shop to a 50 provider clinic. This system is at least 10 years ahead of other EMR/ EHR vendors on technology. It's worth look at and defiantly worth you time.

Source: Capterra
 

Chris from Inclima eye care

December 2014

December 2014

Look elsewhere

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall the software is extremely outdated and not intuitive. Updates generally lead to lost days and interfere with patient care. The only positive has been the scheduler.

Source: Capterra