Compulink Software


 

With more than 30 years of experience, Compulink is a leading provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to easily adapt to a practice's specific needs, this completely integrated solution offers functionality to support patient scheduling, electronic billing, patient registration and reporting, as well as a HIPAA-compliant patient portal. 

The software is powerful, intuitive and can be used by practices of all sizes. The electronic health records (EHR) application includes features like lab integration, E&M coding advice, iPad support, voice recognition, specialty-specific custom templates, and CPT/DX and ICD-10 codes. The EHR module can be sold on a stand-alone basis or as part of an integrated suite with billing and patient scheduling applications. The billing module comes complete with eligibility inquiries, credit card processing, EDI support, inventory control, and much more. The patient scheduling module optimizes practice operations and includes features like fee-based scheduling, appointment reminders and a patient portal. 

Compulink can be sold as an on-premise or a web-based system. Pricing is customized based on each practice's unique requirements. 

 

Compulink - Compulink Dermatology EHR
 
  • Compulink - Compulink Dermatology EHR
    Compulink Dermatology EHR
  • Compulink - Compulink Eye Care EHR
    Compulink Eye Care EHR
  • Compulink - Compulink Orthopaedic EHR
    Compulink Orthopaedic EHR
  • Compulink - Compulink Otolaryngology EHR
    Compulink Otolaryngology EHR
  • Compulink - Compulink Podiatry EHR
    Compulink Podiatry EHR
  • Compulink - Compulink Urology EHR
    Compulink Urology EHR
Supported Operating System(s):
Web browser (OS agnostic)

112 Reviews of Compulink

 

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Software Advice Reviews (96)
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Showing 1-20 of 96

Charlene from Beverly Hills Eye Clinic
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Knowledge is the key!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Quality
Support

We have been very happy with Compulink! Once we started exploring all of the options that are available it has made our daily documentation easy. We continue to learn something new every day.

Advice to Others

Educate your staff with all of Computing's online training, we were amazed!

 
 

Alvaro from Crystal Eyecare
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

I REALLY WANTED IT TO WORK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch on quicker than the average bear, but with each update, my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.

Pros

There isn't a lot that I like about this system. Generally, support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good.

Cons

It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen, the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately, the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep. Lastly, I can't tell you how many times I have had to run "Diagnostics" whenever compulink would crash. As we have migrated to other EHR systems, we have found that Compulink doesn't store/loses entire charts of information. Not good..not good at all!

Advice to Others

I would avoid this product. There are much better ones out there that do not cost so much money and time to set up. If you love running "Diagnostics" all the time then I suppose you may like this.

 
 

Chuck from Boulder Vision, LLC
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Nice interface !

Ease-of-use

Functionality

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Value for Money

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So, like most ODs out there, I've evaluated all the usual suspects - EyeFinity, Revolution, Crystal, etc. I love the interface with Compulink. It is clean and a pleasure to interact with. Other products look they are based on software developed in the late nineties (think Windows XP or Vista).

Pros

Clean, happy interface which let's me document in a natural manner

Cons

A little learning curve - odd to customize.

Advice to Others

Try before you buy.

 
 

Michael from D'Ambrosio Eye Care
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Compulink Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Support

We have used the Patient Demographics software since 2007 and the EHR software since 2008. We have been happy overall with the product. It is easily customized to any practice's needs. However, it takes some learning on the user end for customizing tabs and layouts, as well as programming templates for dictation and smart functions.

Pros

The ability to customize the tabs and layouts is one of the strongest features of this software. They are also up-to-date with government programs such as Meaningful Use and PQRS.

Cons

It can take a very long time to address problems with the software. For example, when trying to send a letter to a referral via electronic fax, I cannot view different tabs when the Open Office document is on the screen so I cannot properly reference data from the tabs in the letter. This is important to writing a detailed letter but it has not been fixed even though I requested a fix years ago. Also, if I pull up a letter in Open Office and decide that I no longer want to send the letter, there is no way I can cancel it- it is being faxed no matter what I do.

 
 

Beth from University of Alabama Birmingham
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

UABSO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Support

Modifiable; keeps up well with incentive programs and other required

Pros

Training staff is awesome

Cons

Not always quick to make requested changes

 
 

Suzanne from UAB School of Optometry
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Comprehensive but cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Overall, Eyecare Advantage is a comprehensive system that meets most of our clinical needs. The system is cumbersome and reports are not as flexible as we would like. Consulting and training staff are knowledgeable. Support staff reads the help manual back to you in response to questions which I have found to be a complete waste of time.

 
 

Pamela from Child & Family Therapy Center, PC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Love the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using Compulink PsychAdvantage for 9 months now. We have been very happy with it. It has all the features we need for our business.

Pros

Ease of use
Support is quickly available
Several options for learning available
Can always suggest changes help your business

Cons

Some changes with upgrades caused minor problems until we got used to them

 
 

Stephanie from Real Life Therapy
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

New to the EMR game

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Just in the start-up phase of use. Customer care, communication, and support have been great so far and they have a great implementation process mapped out for me.

Pros

Cost, ease of use, functions how my mind works...which translates for me to user-friendly. I'll know more once I'm fully in it.

Cons

Nothing to date

Advice to Others

The process is overwhelming when picking what you need. Spend the extra time educating yourself about all of the different software and each of their pros and cons

 
 

Candy from Glendale Eye Medical Group
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Glendale Eye Medical Group

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been with Compulink for over ten years! We have learned a lot from the friendly trainers and have always had excellent customer support!

 
 

Marleen from Golden Optometric Group
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Compulink Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

As an administrator looking to go paperless for the first time, it was really important to be able to customize features to our office needs. Compulink is continuously improving their system and allows us to customize just about everything. They are accessible and return phone calls for support within the same day. We are also very excited to begin using their contact lens interface with ABB Concise to be able to order CL's directly through Compulink!

 
 

Peggy from Eye Care Professionals of WNY
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Robust in features and great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have had Compulink as our Practice Management software for over 5 years when we implemented an EHR system. The software is easy to use. Compulink has offered great support and timely response to every one of our requests. The staff is knowledgeable, professional and friendly. We are a large optometric practice with 4 locations and 7 doctors. For a practice as large as ours, Compulink has been able to handle all our requests. Compulink captured the data needed for successfully meeting the meaningful use requirements and offered very detailed assistance through their help manual, reports, and customer support staff.

Pros

Easy of use. Integration of insurances for billing. Time-saving capabilities within the exam module such as forwarding previous exam information, drop down menus and encounter favorites.

Cons

Reports: Although there are a myriad of reports, not all are helpful. Production reports are worthwhile but the Practice management/financial reports lack the ability to customize according to our practice needs. The queries are difficult to use and have limited capabilities. As an example, the most problematic is that we are unable to pull up a specific insurance and determine the exact number of patients with that insurance and the actual dollar amount collected by insurance and patients.

Advice to Others

Pay for on-site training when implementing Compulink in the office. Trainers were knowledgeable, professional and worked well with all our staff. Training videos are extremely helpful but a hands-on trainer is worth every penny. No practice management software is perfect, but Compulink deserves your consideration.

 
 

Ryan from Marion Eye Center
Specialty: Ophthalmology
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Compulink Admin's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have used Compulink for many years with great success. They have many features other software platforms don't include or would sell for "an additional fee". The ability to customize the software to our practice is one of the key reasons we purchased.

 
 

Shannon from VisionFirst
Specialty: Optometry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Compulink

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been a Compulink client for over 12 years and have seen the healthcare industry change a great deal. It is critical to have a software vendor that is committed to staying up-to-date on healthcare rules and restrictions. Compulink exceeds my expectations in this arena. They are on the forefront of the next phase in healthcare and I have been very happy knowing I have a partner looking out for my practice.

Compulink allows me to either use the software in it's default format or to customize the software as much I want to meet the demands of patient flow and doctors' needs. I like being able to control certain modules within the software. I like the fact I can choose how "cookie cutter" or customized I want it to be.

Compulink's training and support is phenomenal. They offer pre-recorded online courses as well as live webinars on every aspect of the software. This has been a great training tool for new employees. Their support department is very prompt in assisting me with whatever needs I have and are very knowledgeable about their product.

Compulink offers various interfaces and third party programs for their software that makes our jobs easier. I personally take advantage of several of those features and they work very efficiently. The interfaces I utilize are for my autorefractor, visual field and online patient registration. The third party programs I use are Demand Force (e-mail/text software) and CLx (online contact lens ordering). Again, I have the choice of choosing what added interfaces would supplement patient care.

I also maximize every module in the software. These modules include electronic health records, line item posting, electronic claims billing, direct billing for a couple of our major insurance plans as well as the inventory and lab modules. Compulink has found a way to nicely tie in every aspect of the software with each other.

Pros

Customer support, very detailed EHR system, electronic billing capabilities, ability to customize software.

Cons

Customization can be labor intensive if you choose to go that route.

Advice to Others

Think about what aspects of practice is most important to you and compare various vendors. Ask for a representative to help evaluate your practice needs. Have someone in your office to be your software champion.

 
 

Heather from MyEyes Optometry
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Comprehensive Product to meet your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been with Compulink for 10 years. The product is comprehensive in meeting our needs.

Pros

Automated Insurance posting; scheduler function; available reports.

Cons

Communicating with patients; integrations with other software are difficult to get correct.

 
 

Jennifer from Insight Vision Group
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, it is a good system that is user friendly. Some of the upgrades are not necessarily great for how our business is designed, but the ability to customize is helpful with quite a bit of that.

 
 

Savannah from Firm Foundations Counseling & Wellness
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

great!!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

This product is amazingly easy to work with! It made our switch from other software great! All of the features that come with it are amazing. Great way to keep our office organized!

 
 

Megan from Firm foundations counseling
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

New employee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I just started working with the software a couple of months ago. I started off feeling overwhelmed but quickly got use to the software.

Pros

It has a lot of great safeguards (e.g., putting in the date to delete files).

Cons

I wish it could be used on an iPhone.

 
 

Louis from Trinity Mental Health Service
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Major disappointment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Cumbersome software, very buggy, disconnects from the server frequently. We have complained about this issue multiple times, and we are always told its the internet provider. Six disconnections from the cloud while simultaneously streaming Pandora in the waiting flawlessly is not a connectivity issue, sorry. Difficult, if not impossible, to figure out without help. Billing is a nightmare, since it does not properly track deductibles, and assigns money owed by patients to the insurance companies. Overall, a big disappointment.

Pros

Templates are very thorough and comprehensive, although many of the choices are redundant.

Cons

Issues with connectivity, difficulty of use, problems with tracking reimbursements. Training costs a fortune.

Advice to Others

Avoid this mess if possible, but go into it with your eyes open.

 
 

Stacy from Looking Glass Eye Center
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Looking Glass Eye Center

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Overall, this is a good product and would recommend it. Does have some issues off and on but is usually handled in an upgrade pretty quickly.

Pros

Easy to learn for most employees.

Cons

We were told we could customize our EHR layouts but as the years past and more upgrades happened, we had a lot of trouble. Would have liked to been told to keep Compulink screens and not to do too much customization.

 
 

Mike from Georgia Eye Partners
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Advanced, Comprehensive, and Highly-Customizable EHR/Practice Management Platform with Excellent Service and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Support

Over the past 15 years I have been responsible for implementing or converting several practices' EMR/practice management systems and I can tell you that, by far, my experience with Compulink ranks them at the top level. Since migrating to Compulink Advantage four years ago, we have seen improvements in clinical capabilities, quality of patient care, and effectiveness in all areas of our practice. What's more, Compulink has been an excellent business partner. They listen to their customers to understand what improvements or changes we need. The software improves in reliability and new features with successive software updates. I have not had that experience with all medical software vendors in the past.

Pros

Feature-Rich: It's hard for any software to be everything to everyone, but Compulink has proven to have what we need to run our practice.

Highly Customizable: The software comes with common-use templates that allow you to be up and running quickly, but the real power of the software is in how easily customized it is to fit how your practice works; not the other way around. Many integrations with third-party software are available as well.

World-Class Support: Dedicated and knowledgeable staff are there to guide you every step of the way when you get started. Their technical and customer support are very helpful and responsive to keep things running properly as well.

Cons

Software Customizations: The ability to customize is one of the best features of Compulink, but that also requires that you have a well thought-out plan for how you will use your system.

Update bugs: Like most software packages, you might experience some issues with the "latest and greatest" versions. Fortunately when this has happened to us, Compulink has been there to remedy the issues promptly and keep our practice running pretty smooth.

Advice to Others

Include all of your "stakeholders" in planning and discussions while you assess EMR vendors. No software can overcome poor planning or a lack of understanding of your goals and priorities for implementing an EMR or practice management software. The devil is in the details, as they say. If you decide to go with Compulink, make sure you avail yourself to all the experience and advice they can offer you to help avoid bad days in the future.