DAQbilling by CompuGroup Medical (CGM) is a medical billing and patient scheduling system designed to streamline medical billing. The solution covers eligibility inquiries, claim submission, and payment posting. The system has an intuitive and user-friendly interface for office staff and physicians to learn the system quickly, ensuring that each practice is running at full capacity.
The claim entry process is simplified, and DAQbilling works to reduce errors and help doctors receive payment in a timely and accurate manner. All billing profiles are completely customizable, giving doctors and office staff maximum control of claim data, while also helping improve claim accuracy. The application has a built-in clearinghouse for automated referral, authorization tracking, and eligibility verification.
DAQbilling system is web-based, and features a virtual lobby to organize patients seen and automate the billing entry process. The system integrates with our EMR-solution CGM WebEHR, Lab Solution CGM LabDAQ and other 3rd party systems, providing maximum flexibility and cohesion within a medical practice.
J from TEN Healthcare
Specialty: Substance abuse
Employees number: 11-50 employees
This product is absolutely horrible. Seems like 2 or 3 times a year we find out we have claims that appear like they went through the software onto the insurance companies but in reality they did not. They always blame some kind of update or try to blame the client because we used a feature that apparently does not work. My advice is do not have the feature if it does not work. Or do not wait until the client finds out and then tell the client a certain feature does not work. Many of the reports do not have all the information you need on one sheet of paper. We always have to end up exporting multiple reports and then spending the time combining the reports in Excel. The management staff is absolutely useless. Sad part is that the employees that answer the phone are very nice and really try hard to help, but most problems have to be elevated to management. We have issues with ERAs not coming over to daqbilling at all. So we will receive the money in the bank, but not ERA to post the cash to. Then we have to call and wait a few hours to a couple of days to resolve. They are not current or up to date with Coding Changes at all. When the ICD-10 came out I had to personally call and scream at management because they were not at all prepared for the ICD-10 coding changes. It almost seem like they were not even aware. All of my claims that morning were rejected for diagnosis yet all of the diagnosis were correct. I had to call and tell them myself and then had to wait a few days for them to update their system. Only then was I able to release my claims. We are a lab and we do anywhere from 100-200 claims a day. It was a nightmare.
Integrates with Labdaq
Entire system has flaws. Does not work the way it should. Many features do not work correctly. Most reports are inaccurate.
Go another direction especially if you are going to use this for billing. The labdaq EHR system is not terrible according to our Chemist but it also is not at all that great. The daqbilling system however is terrible. Do not use it
Betty from Max Comp Billing
Specialty: Orthopedics / sports medicine
Easy to use and they are there for me every step of the way. I am able to switch between databases for my multiple companies and the reports are easy to generate. I love that I can be away from my office and still get work done if I need to.
Every person that I have dealt with has been so accommodating and an absolute pleasure! The people make the company as well as the product.
Some of the parts are a bit confusing if you are new to the business however I have the best team behind me.
Take your time and review as many companies as you can. I reviewed multiple companies and did online demos and took about 4 months to make up my mind. In the end CGM was the company for me and I have not regretted it.
CINDY from GULF STATES REHAB
Specialty: Pain management
EFFICIENTLY EASILY USER FRIENDLY SOFTWARE USER FRIENDLY
NOTHING AT ALL I SEEM TO HAVE NO PROBLEMS AT ALL, NO COMPLAINT
AWESOME EASILY EXCELLENT TRAINING HELP DESK IS ALWAYS READY TO HELP
Karri from Stonecreek Medical Associates
Specialty: Internal medicine
The product is very efficient and easy to navigate through.
Whenever there is a software update it seems to cause a few issues that take time to resolve. It is also expensive.
This system is best used in a large office with a separate billing office.
Shelley from Neuropsychology Consultants
The phone support from the call center is fantastic. The reps know the product and are more than willing to answer questions and trouble shoot.
It is not available to MAC users and the majority of our practitioners use MAC computers.
Make sure get adequate training on the product. It was not available to me and I am sure the product has a lot of features that I am not aware of. We had training that had not been used but my provider did not make it available to me.
Phillip from Neuropsychology Consultants
Specialty: Mental & behavioral health
Best quality of CGM DAQbilling is the price. Also, it is fairly easy to submit claims and manage the scheduler. Lastly, customer support is easy to reach and readily available and helpful.
The practice management is not user-friendly or intuitive. It is difficult to run reports that give the specific information you are looking for, ERA's don't fluidly integrate into the PM (we have to manually enter data and scan EOBs), and overall CGM DAQbilling seems geared for medical professions and less focused on mental health.
I don't know if electronic medical records are available with DAQbilling.
Roxana from Smart Billing
Specialty: Billing services
The first thing you notice is that it's colorful so in a way it makes your work easier compared to other softwares that look dull.The best feature in my opinion is that you can open multiple windows at the same time( see patient info, update an insurance, add a visit, make a payment and so on, without having to close any of the others)I also like the ease of reviewing your work not to mention one of the most important aspects,that once you're used to,you tend to forget: the sense and simplicity of the setup process, staring with the database itself,everything is very smooth.
I can't say that I dislike something. The only thing I would probably change is the the scanning feature: it would be helpful to have a place where to save different types of documents for other users to see, not just on a patient by patient basis, but more like a notebook.
Pay attention when you do the training. In my experience is was while worth it.I had a great trainer, we were very flexible and efficient with our work so by the time I was done ( and I didn't even make use of all my hours) there where very few things I couldn't do by myself.
Barbara from Nada Zaknoun MD
Specialty: Internal medicine
I like the ease of using the DAQbilling, it is pretty straight forward to use the scheduler.
I dont like the way you need to look up a patients account you need to click the boxes on the left, that there isnt a single screen to look at a account when a Patient calls. Maybe it is because I found the training not to be the best. Every time something didnt work right it needed to be looked up and we would get back to it.
Look at all the costs and functions of a system before deciding.
Ann from James G. Ralston MD
DAQ billing is simple to use. It can be customized to your practice. The training on this software is easy to understand and follow.
I really have nothing negative to say about DAQ billing.
If you want a very user friendly software that even the least computer savvy person can use you need to use DAQ billing.
Bobbi from Mary Gail Kwiecinski DPM PC
Customer service is prompt, friendly, and will work on the problem until it is resolved.
At times DAQ will move so slowly it needs to be restarted. Any claim being worked on will be lost and need to be started over.
This software is a good choice for podiatrists. When we first started using DAQ there was a problem with getting certain podiatry specific claims to be accepted, but the problem has been completely resolved and now a user can be assured of a smooth transition with DAQ.
Lauren from Connellsville Chiropractic Center
What I like best is that DAQBilling is very user friendly. I was originally with a company for 15 years, but with all the healthcare changes that particular system I had could no longer be upgraded to meet all the standards of the changing healthcare industry. When I first found out I had to change my practice management system I was not happy, but with the help of my sales representative and the training support...I did it! After my training was completed, I still had to get comfortable with the change, especially going from and account based system to an encounter based system. Be patient in the change of systems, once you use it and make it your own...you will really like it.
I had to change training representatives right in the middle of the entire process. Apparently, the guy we had was leaving for a different position. That was very difficult, because my new rep had no idea where we left off. After trying to explain to a tech about a system I didn't understand myself I do not feel we were completely trained on the entire product. I am still trying to figure out certain sections; one being the scheduler Management.
Depends on what you want out of a product and what you want that product to do for your business, so make sure you do your homework. As far as pricing, I feel they are upfront with the cost, I have not had any hidden fees. I would recommend getting the Demo and going over it with one of the sales representatives who can really explain the product thoroughly.
Lisa from Visoth Chhiap, M.D. A Professional Corporation
What I like best about this product is the clean, simple, easy on the eyes and user friendly format. And the data import from visionary to DAQ was seamless.
Vendor support and training staff have been nothing less than friendly, patient and professional.
I cannot say there's anything i don't like about the vendor.
However, what I like least of this product is the lack of cross checking of patient names and/or dob when creating a new patient account. Without this, accounts can and are duplicated.
Call other medical offices and ask what software they use and what they like and don't like about it.
Call different vendors and ask to view a demonstration of their product as well as to speak to staff of a medical office currently using the product and get their comments.
Linda from steven w. wright, d.o., p.a.
Specialty: Family medicine
I like that I am always able to contact support and have my problem resolved right then. Everyone I have spoken to has been helpful and patient.
What I like least about the product is that I have an issue with a lot of error messages and then it logs out and I have to wait until it logs in and start the process all over. I have discussed this with every support person I have talked to, and they have seen it happen during Simple helps but there has been no solution as of yet.
Try out several and see what fits you best. Talk with people actually using the product.
Shavonne from Fred I. Rabow MD
Well from switching from Visionary Office, I love DAQ Billing. It was a nice change to be able to start new. Everything has a place in DAQ. I am able to easily keep track of referrals, color-coordinate the schedule, posting insurance payments is s breeze. The number one thing I love most is that correcting a error is super easy. I do the billing, and when I need to go back to another day and correct something, I don't have to adjust off and re-enter, I can simply just go back into the day, and re-open it and correct it. Also, our practice LOVED being able to make our own encounter forms (super bills). We were able to cut our doctor out from paying a copy service as he had been doing for many years. Also, we are able to edit the super bill whenever to suite the doctors needs. Also, tech support is superb!!!! If I do have a question on how to do something (hardly do but) I just make a call and get someone that knows what they are doing right from the start. No taking a message and getting back to you in 48 hours. NOTHING! Just ask and they answer. I haven't spoke to one of them that doesn't know a solution to my problem.I love that!
Well there isn't much not to like. The only thing I can think of, because it made a big issue for me, is when you are entering encounters, you must must must make sure you are entering the correct date of service. It populates the last day you entered. I have entered a whole days worth with the wrong date of service and had to do corrected claims for all of them.
We are a one provider office with only two employees running the whole office. We only see patients in the office 4 days of the weeks all after 1:00 pm. (no mornings) This program, I'm sure could handle twenty providers in one. The scheduling system is great. You can create different schedule screens and color code the appointment types. In office billing is a breeze. I do the billing as well as make appointments, take messages, etc. Having DAQ, makes for an easy transition between screens if I have to switch around. Try it out- you won't be disappointed.
Kristin from Physical Therapy Solutions
Specialty: Physical therapy / rehab
I love the ease of use of DAQBilling. It is easy to navigate, to change the schedule, appointment types, or billing codes to meet to your own practice's needs. The tech support is responsive and you get to know them because you are not calling some large company in another country!
There is no tracking of referrals. There are a couple of screen-switching issues I would like to see fixed, but maybe it is me not knowing the breadth of the product, as this product has a lot to offer. I have been able to have it do what I want it to do without needing to bother with a lot more of the options, reports, etc.
Test drive lots of software options, narrow it down, and then retest two or three. I did this and wanted to be the person who says, "I love my billing software," and I do. Five years later I am still in love with DAQBilling. Think about the costs associated with the product. I like the fact the DAQBilling does not charge for a lot of things like add-ons, users, etc. I do not ever feel like my software is costing me money.
Janet from MediHelp Inc
Specialty: Family medicine
The best thing about DAQbilling is how user-friendly it is. And it has everything I need to run an efficient medical office.
If I had to say something negative about this product, it would probably be the ongoing monthly charges.
If you need a medical billing program, this is the one to pick. I looked at so many others before choosing this one, and this one is by far the best.
Ute from UL Billing
Specialty: Billing services
This software is very user-friendly and efficient, and the customer service is outstanding.
It is very unfortunate that the software doesn't run on Apple/Mac.
The functionality is very easy to learn, and a new user can be up and running in one training session. Compared to other software programs I've used in the past that take weeks of training in order to use them in live time, this is great. They are very reasonably priced/a great value for money.
David from HTI Medical Billing
Specialty: Billing services
The software is designed to work like other programs we use on a daily basis. There is very little learning curve associated with the product. It usually takes one training session for my clients to start using the program with ease. Customer service is unmatched. What other software company with a similar history in the industry answers almost every time you call? DAQbilling does!
It would be nice to be able to use tablets/iPads to replace paper superbills.
I compare similar software on a monthly basis to stay on top of how we can most benefit our clients. First, compare the ease of use and the learning curve. There are similar systems that require multiple training sessions on the scheduling module alone. With DAQbilling, once you understand the software layout, everything makes logical sense. Second, compare how receivable management is handled. Successful practices know how to handle A/R right. And in most cases, the complicated software limits the practice from efficiently managing A/R. DAQbilling allows for simple but complete A/R management.
Cindy from Physical Therapist
Specialty: Physical therapy / rehab
Product - Very easy to learn and customizable.
Vendor- Always helpful, regardless if I call sales or the technical service department! The technical staff is knowledgeable and super friendly, as well as attentive. The sales department will still take calls after the sale and help when needed! It's refreshing to speak with people who understand medical billing!
I would like to be able to have late hours to reach technical support, or on weekends. Though I don't think I would ever need it, it would be nice to have the option.
This product has been great for our office. I recommend it to other medical colleagues, too, because we have never had issues with it, and my staff really likes it. The pricing is great, and they take care of mailing our paper claims. This is a huge plus, as we do a lot of workers' comp claims and no longer need to mail them on our own. It's a nice cost savings, and no other vendor offered this service for free!
Leslie from Porite Clinical Laboratory
Specialty: Other specialty
I had LabDAQ way before I had DAQbilling, so having the communication between both programs saves time with demographics and insurance information as well as other data. There are still some issues where I believe the two programs can talk better. Vendor support is excellent.
When putting in the dx codes manually, the codes apply themselves to each CPT that is in the requisition. I have to delete them, as I do not want this to occur.
How much time do you want to save in billing? I had other programs, but nothing saved me the time in sending claims and not having to resend as DAQbilling. That means more time for you.