drchrono EHR Software


 

drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch.

Healthcare providers can utilize only the applications, technology and back-office functions they need. This platform automates patient check-ins, documentation, e-Prescribing, medical billing and more.

The patient personal health record app (PHR) and patient check-in apps guide patients through registration; at their next visit they simply confirm their information with a tap.

M*Modal lets providers tap, speak and document patient visits on the software's built-in forms, all of which can be customized.

FreeDraw is an available app that lets providers and office staff notate diagrams, X-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record.

Prescriptions can be sent electronically via iPhone, iPad, and the Internet; software can offers e-fax capabilities.

 

drchrono EHR - Patient information
 
  • drchrono EHR - Patient information
    Patient information
  • drchrono EHR - Face sheet
    Face sheet
  • drchrono EHR - Patient timeline
    Patient timeline
  • drchrono EHR - Mobile view
    Mobile view
  • drchrono EHR - Payment analysis
    Payment analysis
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

166 Reviews of drchrono EHR

 

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Software Advice Reviews (147)
More Reviews (19)

Showing 1-20 of 147

Shikha from OptiMed Hospitalists PLLC
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

WORST SOFTWARE I'VE EVER USED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.

Pros

It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Cons

Where do I start… first of all, this is the WORST software I’ve EVER used.

1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.

 
 

Audrey from ECPS
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Absolute regret choosing this EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely would not recommend this EMR. It has way too many problems, lack of common sense application overall. A major headache for those involved in building templates and using the software daily. Needs some major overhaul upgrades. They should really listen to the feedback they get and not just tell us that they are passing it to their development team. Very disappointed that we chose this EMR and I'm seriously considering the hassle of switching again rather than stick with this crap.

Pros

I can't believe I'm saying this, but I like almost nothing! There are only a few simple things that work well, and the rest is quite disastrous.
-Practice chat is convenient
-Patient portal is ok (silly name though- onpatient?)
-ability to use iPad/iPhone
-Patient profile photos are nice
-Pt flags work relatively well

Cons

Where to begin...
-the templates are NOT completely customizable, the techs who are supposed to make 20 "Free" templates for you have absolutely no clinical understanding and create absolute crap
-multiple instances where you can only do one thing from the ipad or the desktop but not from both (can only add problem codes to billing from ipad?)
-different names for the same features from ipad to desktop (reason for visit=chief complaint, history=documents...)
-no phone number or chat to call for support, they don't answer support tickets or emails very quickly
-integration with health gorilla is worthless- can't write a simple lab order without having to make a custom template for it if you're not fully integrated with your local labs/hospitals
-template builder doesn't have a preview function so you have to keep saving and looking at a sample note on another screen or the ipad in order to see how the spacing and everything looks
-opens a new tab for every little thing you do so you wind up with 15 tabs for just 1-3 patients
-the schedule is horrendous! so disorganized, scrambled, not easy to read, and you can't view it in calendar-week view from the ipad, only the desktop
-cancelled/rescheduled appointments stay slightly faded on your schedule so you can't actually see where you have gaps in the schedule to add new patients
-phone app almost completely useless- can't get/send messages, very limited
-settings turn themselves on and off freely such as onpatient messaging, sample data, which onpatient check in info shows up in note
-providers can switch back and forth between each other's accounts and sign each other's notes.. um WHAT?
-tables with medications, allergies, problems, billing in the note look unclean and disorganized
-all staff/providers get the same notifications when faxes/messages come in to certain provider
-ICD code search is unfriendly- you have to type almost exactly what the code description is in order to find the right code, may as well just google it instead
-import C-CDA files from previous EMR is a nightmare! all previous meds come through as active and in wrong format, have to individually delete or inactivate each one, ONE by ONE! and all our patient's problems imported as their ICD 10 codes but labeled as ICD 9, had to individually edit each one
-allergies have a weird D0034 code infront of them and it stays in the note
-they have a user voice website where you can post questions and enhancement ideas but it doesn't seem like they actually take any of it seriously and you have to wait for the very few users who actually take the time to go to the extra site to vote for your post before they even look at it
-audit log is very vague, doesn't show exactly where something was edited or changed, just says "Read chart" a million times
-overall, not intuitive, very time-consuming to set up, customer service is borderline ok during the implementation phase- if you can get them to understand what you're asking
-dictation software is a joke, hardly records and types out anything you say and what it does type is almost always very wrong

 
 

Jamie from Hunter Vision
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Dr. Chrono is easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how Dr. Chrono is so easy to use. It's simple to navigate through and has tons of helpful options.

Cons

The patient transactions and balances are a bit confusing to read. Also, sometimes I get an error message when trying to save forms.

 
 

Ciandra from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great EHR system!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This EHR system is really easy to use. There are many customizable features within the templates that allow you to tailor it to your specific practice needs.

Cons

The reports feature should allow more customizable filters when generating reports. The amount of tabs open is sometimes excessive because each click opens the page in a new tab. There is no notification when more than one person is editing the same clinical note at the same time.

 
 

Jeanine from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

So much easier than other options!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The cloud based EHR makes it so convenient. The app works really well for on the go. Very intuitive.

Cons

The template can be a little messy when you have patients that cancelled and they remain visible on the schedule.

 
 

Michelle from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to figure out

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Self explanatory and easy access to help when needed. Patient search pulls up every sensible option and alerts you when there is missing info or any issues with the patients details.

Cons

Can not navigate throughout different windows prior to saving patients information. If you go to another window everything is erased when you get back to the page in Dr. Chrono.

 
 

Caroline from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I really enjoy DrChrono for our practice

Ease-of-use

Functionality

Product Quality

Customer Support

Still new to the system, but as I get to know it better I like it better

Pros

Love that it's iCloud based.
The template builder is awesome
Scheduling appointments and moving them around is very simple and easy

Cons

Don't like that I have to download the reports to sort as I would like.
Would like to be able to edit the appointment templates

 
 

Wil from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Absolutely game changing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Chrono makes it simple to schedule appointments and keep track of all records needed. It smooth and easy to use which is a plus when you need the job done quick and efficiently!

Cons

That it took so long for me to find out it existed! Honestly there are no complaints here on my end.

 
 

Mathew from Hunter Vision
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great EHR for all devices. Build very fast for iPhone and iPad. Having everything in the cloud and not on our servers makes working from anywhere possible.

Cons

There are a lot of clicks to learn in the beginning. On the laptop is is a bit frustrating to start off, but as time goes on every day it gets nicer.

 
 

Mariam from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great system and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The EHR system is really easy to use. It has great features that allows a practice to fun more efficiently.

Cons

There are too many tabs that open up when using on a desktop or laptop. Some things can be more condensed.

 
 

Brian from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great for keeping data organized, along with extra steps to get exact info you need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DrChrono has some great benefits and has the ability to collect/gather all the data we need, but sometimes the navigation takes a couple extra steps to get to the final page we're looking for. Time is money, and every time I have to add extra steps navigating through the pages, it's taking away from time that can be productive.

Pros

Ability to collect all the important demographics needed to maintain accurate data for each patient. Easy access while working remotely from the office. Convenient way to change dates and times for appts that need changed, or altered.

Cons

Seems to be a couple "extra steps" needed to get to the exact page I'm looking for. Having to actually click on the "All appointments" tab in order to get the other features such as demographics, documents, tasks, etc.
The biggest con for me is when dragging the mouse icon across the screen, all the "pop-ups" or the "drop down" options that come up are more of nuisance than a benefit. Once you have opened up a patient's "appointment" tab, we don't have a full calendar on that page that can also demonstrate what other dates/times are available in the future.

 
 

Barrett from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great integrative solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

iPad app works very well with rest of software. Each function is well thought out to provide a good experience

Cons

Has a little learning curve to get fully integrated. Once past the learning curve than things go quicker

 
 

Vanessa from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

DrChrono has been an okay experience so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service department is great, rapid reply. Payment setting is great as well, I love how you can email the patient receipt directly off of Chrono.

Cons

The schedule templates is quite confusing. I also wish it was compatible with our scanner. Unaware that someone is in the chart as you and you don't realize until the end when it doesn't save any of the information that was added.

 
 

Josh from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

They saved us from a crappy system that was server based

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

These guys are a world class team. You'd think I was related to them or something the way this review reads. However, I am not. I run a medical practice and it's challenging to find people who will bend over backward for you and give good and reliable info. This team does it reliably and it doesn't matter who I am talking to, the answers I get are consistent and helpful.

Pros

I like that we can make it do anything in any way. Having an open API that gives us the ability to find apps to integrate or build what we need gives us everything possible. Combine that with a really responsive team and a sales crew that really worked with us and I'm not sure I could have asked for much more.

Cons

Some of the native fields are not quite customizable. However, being able to have access to the data to pull it to other places makes it not really matter all that much.

 
 

Erika from Hunter Vision
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

My experience has been pretty good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel the program would be much better in time, it just needs improvements all around that hopefully will eventually be implemented.

Pros

The program is slightly better than our previous program in that it does not freeze ALL of the time.

Cons

There are times it does not load quickly. Too many screens open at one time. If someone else is in a chart at the same time it does not update what you are updating and will delete the information. The schedule template can be confusing. The city and zip codes for addresses do not match up. A swiper for the credit cards would be more helpful.

 
 

Hana from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Much easier than what we're are used to

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This site is really user friendly and makes it really easy to look back and access the form you're looking for

Cons

This site opens too many tabs making it very confusing to keep up with where you left off. Also, not too quick to navigate

 
 

David from Hunter Vision
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great EHR!

Ease-of-use

Functionality

Product Quality

Customer Support

Overall very good. Always easy to get ahold of customer care, in case you need a question answered!

Pros

I like the ease of use. Its able to integrate with a lot of other programs, that really streamlines the processes for our practice.

Cons

So far I don't any cons about the product. It is easy to use and navigate. But the first time, was a little difficult. Much like any other platform, so its hard to call that a con.

 
 

Lauren from Hunter Vision
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like how you can navigate through the multipule tabs and you are not limited to just one area to navigate through.

Cons

I would like to see the schedule a bit more clean. There are alot of lines and also when a patient cancels, I feel like it should be moved off the screen and not just transparent.

 
 

Eric from Hunter Vision
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Efficient and Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The EHR system is really great and super easy to navigate. It is very self explanatory and comes with multiple windows to get to the same place.

Cons

The buttons seem to be isolated to one point. It would be nice to navigate there different areas through different tabs.

 
 

Alexis from Ballentyne Medical Aesthetics
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best EHR system we could have hoped for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything we could have asked for! Online scheduling and patient communication tools are great, ease of charting and editing/creating templates is extremely helpful, customer support is amazing.

Cons

Only complaint is that everything we do is cosmetic so there is no need for insurance billing and I wish we could eliminate the insurance fields as there is just way too much information that we will never use. But oh well, overall we've been SO happy.

 
 
 
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Showing 1-19 of 19


June 2017

June 2017

WORST SOFTWARE I'VE EVER USED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nothing. I am pissed as hell. I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend for groups with more than 5 providers.

Cons

Where do I start… first of all, this is the WORST software I’ve EVER used.

1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.

Source: GetApp
 

Kit from Kit Ko ARNP, PLLC
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Solid system, especially if you're doing your own billing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dr Chrono is a full featured EHR with available practice management tools. Customizable note templates, patient portal, EPCS, integrated lab ordering/results, efax, patient online self scheduling, patient flags, integrated billing insurance platform with realtime eligibility information, and straightforward claims tracking...

We've been using the system, including the billing software, since March 2016 and continue to be pleased. There are a few quirks and frustrations. For example it's not set up perfectly well to pass tasks back and forth between office assistants who may not be in the office every day.

It's a little expensive, but sometimes you get what you pay for. Dr Chrono billing software is so easy to use, I don't have to pay an outside biller. So that offsets the cost quite a lot.

Pros

Comprehensive features, customizable, easy to use billing

Cons

Servers are sometimes slow, no cost differential for low volume providers, only one integrated credit card proecessing vendor, with higher than average fees.

Source: Capterra
 

Stephanie from Avalon Medical Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Needs a lot of improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While this program is fairly easy to use we have had lots of continued problems with it. We've frequently submitted help tickets and often I'll get an email asking me to rate my customer support without ever actually getting any help at all. Documentation sometimes deletes itself which is extremely problematic. There has been a whole other host of issues.

Pros

Fairly easy to learn and use

Cons

So many problems

Source: Capterra
 

Andrew from PhysioWorks, Sports and Wellness, Inc.

January 2017

January 2017

Good software, but not the right fit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was very impressed with the feature set and ease of use. If I had been in-network I would have considered using it, but as an out-of-network provider, I do not need the billing side of the software which made the economics less favorable. Otherwise, it is an excellent product.

Source: Capterra
 

Richard from Greenville Foot and Ankle

February 2016

February 2016

Refreshing change to EHR systems, great system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

i have been very happy with my decision to use drchrono . I joined about a year ago, and initially the learning curve was hard but then I spent some time with my training gal (forgot her name but she was really helpful), and was able to overcome this.

The layout is easy to use and manageable, love the appt reminders. My staff is all about the color coding too...

Ipad app---AMAZING. I have been searching for a mobile solution and there is nothing like it. You can click boxes, drop down menus and full note is generate for you. love it! also picture taking capability is huge...

can take HIPPA photos and draw on them. Also e-faxing is an udnerrated feature, all patient referrals can be assigned directly.

Source: Capterra
 

Mark from Mark Berger

September 2015

September 2015

I have enough time to write a review on this product now

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm an Orthopedic Surgeon with my own practice here in Chicago and my wife is an RN over at Northwestern. Earlier on when I was at the hospital, she and I would spend many of our evenings working on our documentation. But since then she had moved into administration and I started my own practice. She began leaving her work at the office and I was still working with paper notes.

I decided to get an EMR system and the system I went with allowed me to type up all of my notes, just like with Epic, but I was still spending time late at work or at home taking care of my notes. Recently, however, a colleague of mine in LA mentioned that he started using drchrono. I had never seen drchrono at any of our conferences and none of the EMR ads or emails mentioned them either. My IT guy didn't even mention that I could be using a cloud based system. But he mentioned their templates and that they had a great iPad application helped him save time on his documentation. So I had one of my staff take a look at one of their demos.

My staff was sold on it for them and said that the templates looked like something that could really help. A demo, a couple of training sessions over the computer, and some effort on creating my medical forms I'm actually having a great experience using this EMR.

As I mentioned at the title, I have a lot of time on my hands now that we have everything implemented and I'm able to go out and spend time with my wife now. Happy wife, happy life.

Source: Capterra
 

David from Chiropractor

August 2015

August 2015

Great EHR and excellent support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using DrChrono for two years and love it. Their people have been very helpful who train my staff and built our custom templates. We used several other programs and without a doubt DrChrono is the best. I use an iPad for charting and the office has two laptops, we also have an iPad in reception to check in patients.

Source: Capterra
 

Kevin from Dr. K. Lin

July 2015

July 2015

Great improvements over the last few years

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been a drchrono customer for the last four years (really since the beginning of their time) so this review is my honest opinion of the previous years with drchrono. drchrono has really stepped up their game - I am happy I stayed with them.

I use to wait days before someone would get back to me when I had an issue. I have been blown away that within the last year I haven't had to worry about waiting days to weeks to get answers and I just really realized that as I sent in my last few tickets. The support people were so helpful, I got an answer in less than an hour and they actually addressed my concerns. Such an improvement.

I use to have a lot of downtime with drchrono which made the "efficiency of an EHR" non-existent. I haven't had downtime in I don't know how long which has been great for my practice. I spoke with a few drchrono members who said they were fixing the issue, building out infrastructure (whatever that means) but I am really happy I didn't switch during that time. I can now work throughout the day on my EHR and no longer need to chart my notes at home.

For a period of time I used drchrono with a biller I had on staff. She use to complain that the system was slowing her down because it took a ton of clicks in order to run the report she was looking for or post a payment or whatever. After being assigned an Account Manager I was able to talk with them about this pain point my biller was experiencing; within the next day or so there was a new button added so she didn't have to click around as much as she was having to. She said this has saved her hours every week. I don't think our account would get that service anywhere else.

On another note, my biller had to take a leave of absence because she was having a baby. I didn't know how to follow up on the billing and didn't have anyone else in the office that could help so again I called my Account Manager. She mentioned that drchrono could help me in the meantime or permanently by becoming my biller while she is out. She has been out for two months now and I have to say, the transition was very easy and I am actually making more money since they have stepped up doing the billing services.

As you can see, I am very happy I didn't switch EHR's.

Good luck in your EHR decisions but save yourself the hassle and join drchrono. They listen to you, they are helpful and they are always updating their software (at no additional cost).

Best of luck with your practices.
Dr. Lin

Source: Capterra
 

Mallory from National Sleep Solutions, Inc.

July 2015

July 2015

Great first experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

There are several pros for the use of this program. It is very easy to use! There are a couple of suggestions that would be extremely helpful for our practice. As we make many phone calls for our patients, it would be much easier to use if it was totally electronic with our notes. A phone book section for doctors or on-call numbers would be great. Also, If there was a specific note section for phone calls to patients it would make it much easier for communication purposes. Like the recurring appointments section, it would be nice to have an option have reminders to setup appointments for each pt. For example: John Doe came in and had his initial visit, he needs a 1 month, 6 month, and 1 year follow-up visit. It would be nice to have a reminder pop-up for that patient that he needs to be scheduled a few weeks prior to those dates. Also, it would be helpful if there was a section for a call list (patients that need to be called or cannot get a hold of), as well as a personal note section for each team member (for self reminders, notes, etc.) Just a thought!

Source: Capterra
 

Kevin from Smart Wellness Now

June 2015

June 2015

Customer Service Lacking Features Lacking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been a user for 4 years and have consistently battled a total lack of documentation (short of a variety of brief videos) constantly changing features without warning (unlike most packages that roll out well tested updates) and no communication about the changes. It is up to the end user to seek out the info on their blog or elsewhere. No email updates. I hope they pull it together as they have the basis for a good platform.

Source: Capterra
 

Neil from Clarus Dermatology, PA

June 2015

June 2015

Excellent EMR for Dermatology

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use this software in our high-volume dermatology clinic. Having used other EMRs (Nexgen, AdvancedMD, EMA, eClinicalWorks and EPIC) I can definitively say that Chrono is the best. It is easy to customize, easy to use, has the best ipad functionality, excellent customer support, fair pricing and is fast. We invested the time up front to customize the templates to our workflow; this has resulted in very fast and precise documentation that lacks the other 'junk' that EMRs tend to include - our referring doctors appreciate this. I would highly recommend DrChrono.

Source: Capterra
 

Karen from BrakeYour Back

June 2015

June 2015

drchrono my search for an EHR is over!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As many of us can relate, the thought of switching out of an EHR system that I am currently unhappy with seems daunting. I wanted to stick with my dysfunctional EHR rather than taking even more time to move onto another EHR with no guarantee it would be better - but my search is over!
Some cons to start off with: I would like a drop down menu as I go through my notes that is pre-built.
Pros: after working with the Drchrono team, they re-created my notes exactly how I would like to save me time during my examinations, and really make my life so much easier. I do not have to spend my nights doing my charting - it is now completed during my exam with my patient!!
Drchrono and their team have been amazing and they worked with my practice to set up the software on my schedule.
Overall, I am VERY happy I switched over to drchrono.

Source: Capterra
 

Elizabeth from Premier chiropractic

June 2015

June 2015

Amazing and Intuitive EHR System!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used many EHR systems In various offices and have been extremely frustrated with them all.

Drchrono is simple and not only is the EHR amazing, but the billing software is a life saver too. I don't have to double enter our information anymore into 2 or 3 different systems and I can keep track of where exactly all my money is actually going or not going.

I know our doctors also really like that it's on the iPad so they can take a clinical photo and draw directly on it to document the patients pain points.

Overall, it's a great system and I know our office will be using it for years to come.

Source: Capterra
 

Dr. Michael J. from $20 Chiropractic Clinics

June 2015

June 2015

Excellent Software for our multiple offices

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have five clinics and each of them use Dr. Chrono. This is an amazing software and their support is wonderful as well.

Source: Capterra
 

Maggie from Gateway Medical

June 2015

June 2015

Great First Impression

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

First Impressions of the product:
- nice, clear-cut interface, looks & works great on iOS
- decreased redundant work by creating appointment/billing profiles
- impressive ability to make customized templates pertaining to practice

Pros:
- amazing charting/scheduling tools (reminders for patients are my favorite feature)
- eRX makes prescribing very convenient for both provider and patient
- clickable phone numbers to contact patients
- customized appointment profiles saves a lot of time
- integration/implementation phase is very simple and support is helpful and quick
- ability to take pictures and add to clinical note (another favorite)
- helpful support videos/articles

Cons:
- make the iPad app a bit more user-friendly for first-time users

Overall, this app is spearheading optimal mobility for busy health professionals. There is a nice try before you buy option. I highly recommend this product to anyone who is looking for efficiency and satisfaction.

Source: Capterra
 

Richard from Spag Podiatry

June 2015

June 2015

2+ year using EHR, 1 year using billing services, and 16 years as podiatrist

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In my time as a doctor and a business owner, I was switching between programs and billers trying to make my practice successful. I have been dissapointed to say the least in terms of having a program that has been easy for both my staff and me to use. I believe I am going to be a life long user of DrChrono. I had put way too much effort in trying to learn how to use other programs and not enough time in developing the quality of my practice. It has been tough to spend time with my family and deliver the best level of patient care that I can. There are a couple things that I need to say that I'm thankful that DrChrono's team has been able to do to help me.

1st, Documentation. DrChrono was the first program that I've been able to use that has actually been better than my paper documentation in actually being faster. I am extremely grateful that they have been able to give me time back with my patients and family. I've been able to actually be a doctor again and also develop the quality of my services that my practice is also growing. Their team has helped me to the extent that I'm hiring other doctors and move into a larger office here in Chicago.

2nd, My Staff. Some of the programs that I've used have been tough for my staff to actually used the full capacity of. I really believe that their appointment and billing profiles have helped my staff in managing all of their tasks. Bringing in the new doctors has also been great because they've been able to intuitively learn the program.

3rd, Billing. It took me a while to realize that the way I was doing my billing wasn't bringing in the cashflow that I needed. When I moved over my billing services to DrChrono, I was finally able to hire another Podiatrist and not worry about him getting the paperwork right since they don't teach EMRs and billing in school well enough to prepare them for our world. After around 6 months DrChrono had started to raise my collections by around 15% and I barely have any outstanding bills from the payers outside of 60 days. Before I had around 40% of my claims beyond 120 days outstanding. I was collecting enough for myself and my practice, but not enough to start growing and hiring.

I highly recommend all of DrChrono's services to any doctor.

Source: Capterra
 

Jenny from Jenny Nirro

June 2015

June 2015

Great customer service & an exceptional product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Transitioning to Drchrono has been a very positive experience. The staff are exceptionally nice, and support you through learning how to get on board with their EHR. I love the iPad features. Being able to take a picture and upload it directly in to my clinical notes has added a dimension to my documentation that I never thought would be possible. It has been so great to use the iPad while talking to my patients and it puts my patients at ease, as I am able to talk with them easily as I do my assessments. Their billing has been easy to use and has improved my practice tremendously. I would highly recommend this product to anyone looking for a cutting edge EHR that is always improving and rolling out provider-focused features.

Source: Capterra
 

Robert S. from Dr. Robert S. Popkin D.M.D., M.A.G.D.

December 2009

December 2009

Economically priced and simple to use! No more 48 clicks to book a patient, it's down to 3!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I strongly advice all of my dental colleagues to try out their service and forget about going with one of the so-called big guys.

Pros

When I started my own practice I was overwhelmed with all of the decisions I had to make, but using Dr. Chrono made scheduling and insurance billing easy. The Dr. Chrono guys are gems that should be shared with other doctors! They personally helped me setup my practice and get patients in the door!

Cons

There were some dental features their software didn't have at first that was really needed by my practice. Such as showing a weekly and monthly view of all patients coming in so I could see where I could fit in new patients on the days I was in my office. But after speaking with the guys at Dr. Chrono they listened to my feedback and started working on implementing my suggestions.

Source: Capterra
 

Gregory from Werner Chiropractic

December 2009

December 2009

Thank you for making mine and my patient's lives easier!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

DrChrono.com is the kind of practice management system I have been dreaming of for my entire 15 years of practice!

Pros

DrChrono.com allowed me to replace 3 different software systems with this one web based system. I can access my schedule and patient information from anywhere using their safe and secure site. I do not have to perform anymore tedious backups, DrChrono.com does if for me. My patients love receiving the email and text reminders and, as a result, I have seen a tremendous improvement with compliance!

Cons

The development team spends a lot of time listening to my suggestions and has improved their program based on my feedback. Any problems and suggestions I have about their product are quickly reacted to and implemented.

Source: Capterra