drchrono EHR Software


 

drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch.

Healthcare providers can utilize only the applications, technology and back-office functions they need. This platform automates patient check-ins, documentation, e-Prescribing, medical billing and more.

The patient personal health record app (PHR) and patient check-in apps guide patients through registration; at their next visit they simply confirm their information with a tap.

M*Modal lets providers tap, speak and document patient visits on the software's built-in forms, all of which can be customized.

FreeDraw is an available app that lets providers and office staff notate diagrams, X-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record.

Prescriptions can be sent electronically via iPhone, iPad, and the Internet; software can offers e-fax capabilities.

 

drchrono EHR - Patient information
 
  • drchrono EHR - Patient information
    Patient information
  • drchrono EHR - Face sheet
    Face sheet
  • drchrono EHR - Patient timeline
    Patient timeline
  • drchrono EHR - Mobile view
    Mobile view
  • drchrono EHR - Payment analysis
    Payment analysis
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

137 Reviews of drchrono EHR

 

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Software Advice Reviews (119)
More Reviews (18)

Showing 1-20 of 119

josh from downtown chiropractic clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good of you are tech savy and able to make your own forms

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Outside of the EHR this software had the best set up of the 10 or so I did demos on. The EHR is not set up well initially but the ability to create your own forms make it possible to maximize the efficiency by matching it exactly to your office and workflow. However if you aren't a tech savy person you may want to go with a chiro specific software that will be better set up out of the box.

Pros

I chose this software for many of the admin tools and a lot of the "extras" I was looking for such as patient portal, online scheduling (only software I found that fit my needs here) and liked the ipad / iphone compatibility. It is very customizable which suited what I as looking for as I am pretty particular.

Cons

It takes a lot of setting up on the EHR end of the software. The base forms are not really for chiros and they then rely on the library other users have submitted forms to. These I found to be out of date and not really suited to the level of documentation needed for todays compliance requirements. So in short it is not a software that will flow well "out of the box" but will need some up front work to create forms specific to your clinic. The good new is this is a pretty straight forward process.
The other con is that the "check in" is not really suited to repeat office visits in a chiro office but more suited as an initial visit on boarding.

 
 

Jennifer from Vital orthopedic and spine
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Simplicity of the software.

Cons

You can't print the appointment list from the iPad.

 
 

CJ from Team Elite Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

DrChrono is the best, hands down!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

DrChrono combines my scheduling, EHR, and billing into one easy to use interface. It is cloud based so I can access patient records and billing from anywhere in the world. They are continuously adding features, like Stripe which allows you to save credit cards on file, or Physitrack, a web based exercise program, all of which help to improve the doctor's experience.

Cons

There have been a few minor flaws here and there but nothing to write home about. Any time I've had an issue, I let my account manager know and she takes care of it for me.

 
 

Angel from Puerto Rico Movement Disorders Clinic
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Initially very good lately very disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, a lot of useful features. Nice to have an app for the cell phone.

Cons

Very, very disappointed about customer support! Initially he was fantastic but in the last three months I have not been able to get a simple request attended. It has been a disaster

 
 

Robert from Northwest Indiana Chiropractic Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Customer Service and Ease of use are terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I credentialed new doctors and have been paying for them to use Dr. Chrono for almost 6 months now. I have had nothing but problems submitting and getting paid for their claims with NO HELP from Dr. Chrono.

Pros

The system is easy to change notes and re format. They have an app that you can write notes and dictate on.

Cons

Customer service is absolutely horrendous. I would never recommend this product just because of the poor quality of customer support alone. Also, the billing and credentialing of new doctors is made very confusing and they do not give you proper information because they want you to use their billing service.

 
 

Steve from Ankle & Foot Specialty Clinics, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Just finished my first year with Drchrono and feel that the apprehension is lifting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I bought into the whole program. EMR and billing. Good communication and weekly meetings with representative.

Pros

Ipad format has become a very helpful addition to my office. The mobility factor alone to avoid bulky laptops and computers is great. I have 3 different locations and rely on the internet for access. No problems so far.

Cons

Some of my patients reluctant to work with the billing service because they detect a language barrier.

 
 

Paula from CLASS, INC
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Customer since drchrono launched

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Overall ease of use; continued updates in response to feedback; useful reports and analytics, good price point

Cons

Miss the original, personalized customer service!! Lack of help-line can be annoying as one has to wait for an email reply or call back from drchrono along their timelines, not ours.

 
 

Aaron from Stamford Chiropractic & Rehab Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Would be hard to even consider switching to another platform...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Amazing ability to have all services in one program- billing, coding, scheduling, inter-practice messages and on top of that all, the customizable templates and assistance with such are invaluable. They too both increased insurance collections (through advice of billers on clinical documentation) as well as better time management.

Cons

I have had several ocassions where it was a challenge to get an individual on the phone due to the time zone change... They're based out of CA and I am in CT and I start early AM.

 
 

Shiroko from Heart To Heart Medical
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Dr Chrono gets the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Without DrChrono's patient checkout would take 10x longer!

Pros

It is user friendly
The appointment recovery is very useful because sometimes our computers accidentally delete appointments
ERx is convenient

Cons

No customer support number.
We are unable to easily print a list of supplements (under custom codes) they have bought

 
 

Lisa from North State Pain Management, Inc.
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Long time user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to change templates fairly easily is a nice feature. They constantly are upgrading the software features.

Cons

When you need a question answered it is by email most of the time. We have scheduled a call which is helpful

 
 

Larry from Healthcare 360, Inc.
Specialty: Billing services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great Product After 1 Year of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our use was primarily for billing, so we can't comment on the EHR part of the system, but it appears as friendly.

Pros

Intuitive user interface
Consistently fast response
iPAD/iPhone Friendly
Export of data is easy and fast
Easy statement management

Cons

Price is higher than others. Compared to a Kareo/Practice Fusion combination the price difference is $/month more.

 
 

Thomas from Benchmark Psychiatric Services, Ltd.
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great EHR compatible with mobile technology

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- A fully integrated EHR system that can be used as efficiently on a tablet as the PC.
- Great customer service called 'health checks.'
- Constantly updating software.

Cons

- Would like to see more customization and a revamp of the patient groups feature. Patient groups is a nice feature but it is not fully fleshed out. Please integrate custom column headers like a spread sheet.

 
 

Ryan from Muller Chiropractic LLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Dr Chrono Review 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great EMR for my profession, Chiropractic. A couple features I'd like to see implemented like the ability to set up reoccurring payments for clients who are cash only but in general I've enjoyed it.

Pros

The learning curve is pretty hefty but once you get past that and start understanding the terminology of various features it becomes fairly seamless and the e-billing aspect is amazing! The interface for reviewing claims in the

Cons

The online Scheduler seems ancient and feature less compared to the Vcita.com I am currently using. Hopeing it gets a massive update in the near future so I can begin using it instead. The billing rejection details are often confusing forcing me to still call the insurance company to ID the problems.

 
 

Kim from Axis Healthcare
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use, allows me to send medications quickly, built in templates makes charting quick and easy

Cons

issues with setting up controlled substance e-prescribing, can't get someone on the phone for support issues but they do respond quickly in email

 
 

Peggy from Heartstem, Inc.
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great way to keep track of your patients

Pros

How easy it is to enter patient information, making appointments, follow through, reminders; the customer service training and support is outstanding

Cons

It's a little confusing on how to create templates; I am going to require a more thorough walk through of the process

 
 

Max from The Doctor
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not Quite What It Promises To Be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If things don't change soon - we change the EMR.

Pros

The fact that it can be used on iPads, iPhones and mac computers. We like the fact that other software can incorporate into it.

Cons

Lacking major features that other vendors are already heavily using from Prior Auths to decent marketing and/or patient communication modules. Patient portal and scheduling are horrible. Support is beyond horrible.

 
 

Maureen from MedZed
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Customizable, but lacks richness of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This still feels like a relatively young product with great potential. The price is very appealing. There are lots of bugs in the system and kinks that need to get worked out. It can be a challenge to get through to folks who know what they are talking about. The basic support is only good for incredibly simple things. If a bug in the software is detected, it can be a nightmare to get through to the right person to actually correct the problem.

Pros

-Ease of changing documentation templates on the fly- I can update the way my practice documents quickly and easily
-Cheap
-Relatively intuitive user interface
-Simple platform does not require extensive training for new users
-Growing and developing product: drchrono has made consistent updates and improvements in the last year, and I expect them to continue to improve over time.

Cons

-It is difficult as an administrator to "push" customizations such as medication favorites or folder structures for tasks being worked by back office staff to users. You have to log in as the user to make these kinds of updates for each staff member.
-There is limited ability to link and report on data inside of the clinical note.
-There is no calculating of scores (such as PHQ9 or other screening tests). You must manually calculate and enter scores.
-The workflows of practice staff have not really been well considered. It is a challenge to audit which data has been entered for a clinic visit by the nurse or by the prescriber. Back office tasks such as referrals, prior auths, etc are not well supported.
-Too many "clicks"; too much screen shifting: You often end up with 3-4tabs open at a time and have to click back and forth between screens to get the information you need for a single patient.

 
 

Michael from Neurospine LLC
Specialty: Neurology / neurosurgery
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Very positive, lots of support from Dr. Chrono staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple, easy to learn, neat, and tidy. Great for small practices. Very straight forward and logically laid out.

Cons

Not tailored to larger practices with multiple specialists and multiple facilities. Appointment templates need to be structured differently to accommodate larger practices that utilize multiple buildings.

 
 

Don from OrthoCare Surgical
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Ortho doc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking for an EMR system that is easy to use with a pleasant interface that lets you customize each note to each patient situation in a very efficient manner, then give Dr. Chrono a try.

Pros

The accessibility and portability of the product are the greatest features. I can find any information about any current patient instantly. The templates are also extremely useful and if you put time into developing them as you like, you will definitely reap the benefits.

Cons

I do wish the software came with a feature that could convert CPT to ICD 10 codes and perhaps vice versa.

 
 

Amanda from Dr. Amanda Paull & Associates
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Better than any other EHR I have ever tried

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can.
The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.

Pros

To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.

Cons

There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.

 
 
 
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