drchrono EHR Software


 

drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch.

Healthcare providers can utilize only the applications, technology and back-office functions they need. This platform automates patient check-ins, documentation, e-Prescribing, medical billing and more.

The patient personal health record app (PHR) and patient check-in apps guide patients through registration; at their next visit they simply confirm their information with a tap.

M*Modal lets providers tap, speak and document patient visits on the software's built-in forms, all of which can be customized.

FreeDraw is an available app that lets providers and office staff notate diagrams, X-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record.

Prescriptions can be sent electronically via iPhone, iPad, and the Internet; software can offers e-fax capabilities.

 

drchrono EHR - Patient information
 
  • drchrono EHR - Patient information
    Patient information
  • drchrono EHR - Face sheet
    Face sheet
  • drchrono EHR - Patient timeline
    Patient timeline
  • drchrono EHR - Mobile view
    Mobile view
  • drchrono EHR - Payment analysis
    Payment analysis
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

140 Reviews of drchrono EHR

 

Start your review of drchrono EHR

Click to start
http://www.softwareadvice.com/medical/drchrono-review/
Software Advice Reviews (122)
More Reviews (18)

Showing 1-20 of 122

Caylin from Alliance Integrative Medicine
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

EASIEST EMR

Ease-of-use

Functionality

Product Quality

Customer Support

We are a large office with a large amount of questionnaires and forms and work flow processes to upload into drchrono. We ended up needing at least 6 weeks to implement, and that was with a physician working on the system part-time (and seeing patients the other half of the time) and three managers working on it when available.

Pros

EXTREMELY customizable and the easiest EMR to use for the front office staff when it comes to scheduling, taking payments, and making new patient charts. We have heard from others that if you are transitioning from paper to EMR, this was the one to choose. We could see that even before the advice was given. Every step is very intuitive and the programmers and designers made every task only about 2-3 clicks away. EASY AND FAST chart noting

Cons

Our office has special needs which Drchrono can allow for better than any other EHR, but we sill require further specifications. We are a cash only practice, but it would be nice to have the option, help, or guidance towards what level exam was performed.

 
 

Shellyn from Counseling center
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

It can be tedious

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is most definitely is for the pros. I have not used it much but I am willing to learn. Could not get the billing down packed.

Cons

I needed to be taught instead of being thrown into it, like figure it out. I still need to be filled in on some of the software.

 
 

Roz from Roz Donovan Medical Services
Specialty: Other specialty
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

DrChrono EHR for Naturopathic Physicians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use and most especially the quick translation of clicks on the iPad into real sentences for beautiful charts.

Cons

Building the templates takes a lot of time, but I think that would be true regardless of the EHR, if you want well written charts as the end result.

 
 

Nathan from Team Elite Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to use and very organized.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the simplicity of being able to do SOAP notes, billing, and scheduling all in one software. Overall great product.

Cons

Not being able to use this software on my android phone. I would like to be able to schedule patients with my phone.

 
 

josh from downtown chiropractic clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good of you are tech savy and able to make your own forms

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Outside of the EHR this software had the best set up of the 10 or so I did demos on. The EHR is not set up well initially but the ability to create your own forms make it possible to maximize the efficiency by matching it exactly to your office and workflow. However if you aren't a tech savy person you may want to go with a chiro specific software that will be better set up out of the box.

Pros

I chose this software for many of the admin tools and a lot of the "extras" I was looking for such as patient portal, online scheduling (only software I found that fit my needs here) and liked the ipad / iphone compatibility. It is very customizable which suited what I as looking for as I am pretty particular.

Cons

It takes a lot of setting up on the EHR end of the software. The base forms are not really for chiros and they then rely on the library other users have submitted forms to. These I found to be out of date and not really suited to the level of documentation needed for todays compliance requirements. So in short it is not a software that will flow well "out of the box" but will need some up front work to create forms specific to your clinic. The good new is this is a pretty straight forward process.
The other con is that the "check in" is not really suited to repeat office visits in a chiro office but more suited as an initial visit on boarding.

 
 

Jennifer from Vital orthopedic and spine
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Simplicity of the software.

Cons

You can't print the appointment list from the iPad.

 
 

CJ from Team Elite Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

DrChrono is the best, hands down!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

DrChrono combines my scheduling, EHR, and billing into one easy to use interface. It is cloud based so I can access patient records and billing from anywhere in the world. They are continuously adding features, like Stripe which allows you to save credit cards on file, or Physitrack, a web based exercise program, all of which help to improve the doctor's experience.

Cons

There have been a few minor flaws here and there but nothing to write home about. Any time I've had an issue, I let my account manager know and she takes care of it for me.

 
 

Angel from Puerto Rico Movement Disorders Clinic
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Initially very good lately very disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, a lot of useful features. Nice to have an app for the cell phone.

Cons

Very, very disappointed about customer support! Initially he was fantastic but in the last three months I have not been able to get a simple request attended. It has been a disaster

 
 

Robert from Northwest Indiana Chiropractic Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Customer Service and Ease of use are terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I credentialed new doctors and have been paying for them to use Dr. Chrono for almost 6 months now. I have had nothing but problems submitting and getting paid for their claims with NO HELP from Dr. Chrono.

Pros

The system is easy to change notes and re format. They have an app that you can write notes and dictate on.

Cons

Customer service is absolutely horrendous. I would never recommend this product just because of the poor quality of customer support alone. Also, the billing and credentialing of new doctors is made very confusing and they do not give you proper information because they want you to use their billing service.

  Response: drchrono, drchrono

Date: May 2017

May 2017

 

Our sincerest apologies for the poor experience you have encountered with billing for your new doctors.

We are actively improving our customer experience and appreciate the feedback.

Your dedicated account manager will give you a follow-up email and call to help address this issue, but please feel free to also email the account management team at accountmanager@drchrono.com for any further assistance as this is always an available avenue for you.

 
 

Steve from Ankle & Foot Specialty Clinics, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Just finished my first year with Drchrono and feel that the apprehension is lifting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I bought into the whole program. EMR and billing. Good communication and weekly meetings with representative.

Pros

Ipad format has become a very helpful addition to my office. The mobility factor alone to avoid bulky laptops and computers is great. I have 3 different locations and rely on the internet for access. No problems so far.

Cons

Some of my patients reluctant to work with the billing service because they detect a language barrier.

 
 

Paula from CLASS, INC
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Customer since drchrono launched

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Overall ease of use; continued updates in response to feedback; useful reports and analytics, good price point

Cons

Miss the original, personalized customer service!! Lack of help-line can be annoying as one has to wait for an email reply or call back from drchrono along their timelines, not ours.

 
 

Aaron from Stamford Chiropractic & Rehab Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Would be hard to even consider switching to another platform...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Amazing ability to have all services in one program- billing, coding, scheduling, inter-practice messages and on top of that all, the customizable templates and assistance with such are invaluable. They too both increased insurance collections (through advice of billers on clinical documentation) as well as better time management.

Cons

I have had several ocassions where it was a challenge to get an individual on the phone due to the time zone change... They're based out of CA and I am in CT and I start early AM.

 
 

Shiroko from Heart To Heart Medical
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Dr Chrono gets the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Without DrChrono's patient checkout would take 10x longer!

Pros

It is user friendly
The appointment recovery is very useful because sometimes our computers accidentally delete appointments
ERx is convenient

Cons

No customer support number.
We are unable to easily print a list of supplements (under custom codes) they have bought

 
 

Lisa from North State Pain Management, Inc.
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Long time user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to change templates fairly easily is a nice feature. They constantly are upgrading the software features.

Cons

When you need a question answered it is by email most of the time. We have scheduled a call which is helpful

 
 

Larry from Healthcare 360, Inc.
Specialty: Billing services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great Product After 1 Year of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our use was primarily for billing, so we can't comment on the EHR part of the system, but it appears as friendly.

Pros

Intuitive user interface
Consistently fast response
iPAD/iPhone Friendly
Export of data is easy and fast
Easy statement management

Cons

Price is higher than others. Compared to a Kareo/Practice Fusion combination the price difference is $/month more.

 
 

Thomas from Benchmark Psychiatric Services, Ltd.
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great EHR compatible with mobile technology

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- A fully integrated EHR system that can be used as efficiently on a tablet as the PC.
- Great customer service called 'health checks.'
- Constantly updating software.

Cons

- Would like to see more customization and a revamp of the patient groups feature. Patient groups is a nice feature but it is not fully fleshed out. Please integrate custom column headers like a spread sheet.

 
 

Ryan from Muller Chiropractic LLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Dr Chrono Review 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great EMR for my profession, Chiropractic. A couple features I'd like to see implemented like the ability to set up reoccurring payments for clients who are cash only but in general I've enjoyed it.

Pros

The learning curve is pretty hefty but once you get past that and start understanding the terminology of various features it becomes fairly seamless and the e-billing aspect is amazing! The interface for reviewing claims in the

Cons

The online Scheduler seems ancient and feature less compared to the Vcita.com I am currently using. Hopeing it gets a massive update in the near future so I can begin using it instead. The billing rejection details are often confusing forcing me to still call the insurance company to ID the problems.

 
 

Kim from Axis Healthcare
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use, allows me to send medications quickly, built in templates makes charting quick and easy

Cons

issues with setting up controlled substance e-prescribing, can't get someone on the phone for support issues but they do respond quickly in email

 
 

Peggy from Heartstem, Inc.
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great way to keep track of your patients

Pros

How easy it is to enter patient information, making appointments, follow through, reminders; the customer service training and support is outstanding

Cons

It's a little confusing on how to create templates; I am going to require a more thorough walk through of the process

 
 

Max from The Doctor
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not Quite What It Promises To Be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If things don't change soon - we change the EMR.

Pros

The fact that it can be used on iPads, iPhones and mac computers. We like the fact that other software can incorporate into it.

Cons

Lacking major features that other vendors are already heavily using from Prior Auths to decent marketing and/or patient communication modules. Patient portal and scheduling are horrible. Support is beyond horrible.

  Response: drchrono, drchrono

Date: May 2017

May 2017

 

Our sincerest apologies for the poor experience you have encountered with the feature set.

We are actively improving our EHR platform and appreciate the feedback.

Your dedicated account manager will give you a follow up email and call to help address this issue, but please feel free to also email the account management team at accountmanager@drchrono.com for any further assistance as this is always an available avenue for you.

 
 
 
Write a Review
Showing 1-18 of 18

Kit from Kit Ko ARNP, PLLC
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Solid system, especially if you're doing your own billing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dr Chrono is a full featured EHR with available practice management tools. Customizable note templates, patient portal, EPCS, integrated lab ordering/results, efax, patient online self scheduling, patient flags, integrated billing insurance platform with realtime eligibility information, and straightforward claims tracking...

We've been using the system, including the billing software, since March 2016 and continue to be pleased. There are a few quirks and frustrations. For example it's not set up perfectly well to pass tasks back and forth between office assistants who may not be in the office every day.

It's a little expensive, but sometimes you get what you pay for. Dr Chrono billing software is so easy to use, I don't have to pay an outside biller. So that offsets the cost quite a lot.

Pros

Comprehensive features, customizable, easy to use billing

Cons

Servers are sometimes slow, no cost differential for low volume providers, only one integrated credit card proecessing vendor, with higher than average fees.

Source: Capterra
 

Stephanie from Avalon Medical Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Needs a lot of improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While this program is fairly easy to use we have had lots of continued problems with it. We've frequently submitted help tickets and often I'll get an email asking me to rate my customer support without ever actually getting any help at all. Documentation sometimes deletes itself which is extremely problematic. There has been a whole other host of issues.

Pros

Fairly easy to learn and use

Cons

So many problems

Source: Capterra
 

Andrew from PhysioWorks, Sports and Wellness, Inc.

January 2017

January 2017

Good software, but not the right fit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was very impressed with the feature set and ease of use. If I had been in-network I would have considered using it, but as an out-of-network provider, I do not need the billing side of the software which made the economics less favorable. Otherwise, it is an excellent product.

Source: Capterra
 

Richard from Greenville Foot and Ankle

February 2016

February 2016

Refreshing change to EHR systems, great system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

i have been very happy with my decision to use drchrono . I joined about a year ago, and initially the learning curve was hard but then I spent some time with my training gal (forgot her name but she was really helpful), and was able to overcome this.

The layout is easy to use and manageable, love the appt reminders. My staff is all about the color coding too...

Ipad app---AMAZING. I have been searching for a mobile solution and there is nothing like it. You can click boxes, drop down menus and full note is generate for you. love it! also picture taking capability is huge...

can take HIPPA photos and draw on them. Also e-faxing is an udnerrated feature, all patient referrals can be assigned directly.

Source: Capterra
 

Mark from Mark Berger

September 2015

September 2015

I have enough time to write a review on this product now

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm an Orthopedic Surgeon with my own practice here in Chicago and my wife is an RN over at Northwestern. Earlier on when I was at the hospital, she and I would spend many of our evenings working on our documentation. But since then she had moved into administration and I started my own practice. She began leaving her work at the office and I was still working with paper notes.

I decided to get an EMR system and the system I went with allowed me to type up all of my notes, just like with Epic, but I was still spending time late at work or at home taking care of my notes. Recently, however, a colleague of mine in LA mentioned that he started using drchrono. I had never seen drchrono at any of our conferences and none of the EMR ads or emails mentioned them either. My IT guy didn't even mention that I could be using a cloud based system. But he mentioned their templates and that they had a great iPad application helped him save time on his documentation. So I had one of my staff take a look at one of their demos.

My staff was sold on it for them and said that the templates looked like something that could really help. A demo, a couple of training sessions over the computer, and some effort on creating my medical forms I'm actually having a great experience using this EMR.

As I mentioned at the title, I have a lot of time on my hands now that we have everything implemented and I'm able to go out and spend time with my wife now. Happy wife, happy life.

Source: Capterra
 

David from Chiropractor

August 2015

August 2015

Great EHR and excellent support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using DrChrono for two years and love it. Their people have been very helpful who train my staff and built our custom templates. We used several other programs and without a doubt DrChrono is the best. I use an iPad for charting and the office has two laptops, we also have an iPad in reception to check in patients.

Source: Capterra
 

Kevin from Dr. K. Lin

July 2015

July 2015

Great improvements over the last few years

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been a drchrono customer for the last four years (really since the beginning of their time) so this review is my honest opinion of the previous years with drchrono. drchrono has really stepped up their game - I am happy I stayed with them.

I use to wait days before someone would get back to me when I had an issue. I have been blown away that within the last year I haven't had to worry about waiting days to weeks to get answers and I just really realized that as I sent in my last few tickets. The support people were so helpful, I got an answer in less than an hour and they actually addressed my concerns. Such an improvement.

I use to have a lot of downtime with drchrono which made the "efficiency of an EHR" non-existent. I haven't had downtime in I don't know how long which has been great for my practice. I spoke with a few drchrono members who said they were fixing the issue, building out infrastructure (whatever that means) but I am really happy I didn't switch during that time. I can now work throughout the day on my EHR and no longer need to chart my notes at home.

For a period of time I used drchrono with a biller I had on staff. She use to complain that the system was slowing her down because it took a ton of clicks in order to run the report she was looking for or post a payment or whatever. After being assigned an Account Manager I was able to talk with them about this pain point my biller was experiencing; within the next day or so there was a new button added so she didn't have to click around as much as she was having to. She said this has saved her hours every week. I don't think our account would get that service anywhere else.

On another note, my biller had to take a leave of absence because she was having a baby. I didn't know how to follow up on the billing and didn't have anyone else in the office that could help so again I called my Account Manager. She mentioned that drchrono could help me in the meantime or permanently by becoming my biller while she is out. She has been out for two months now and I have to say, the transition was very easy and I am actually making more money since they have stepped up doing the billing services.

As you can see, I am very happy I didn't switch EHR's.

Good luck in your EHR decisions but save yourself the hassle and join drchrono. They listen to you, they are helpful and they are always updating their software (at no additional cost).

Best of luck with your practices.
Dr. Lin

Source: Capterra
 

Mallory from National Sleep Solutions, Inc.

July 2015

July 2015

Great first experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

There are several pros for the use of this program. It is very easy to use! There are a couple of suggestions that would be extremely helpful for our practice. As we make many phone calls for our patients, it would be much easier to use if it was totally electronic with our notes. A phone book section for doctors or on-call numbers would be great. Also, If there was a specific note section for phone calls to patients it would make it much easier for communication purposes. Like the recurring appointments section, it would be nice to have an option have reminders to setup appointments for each pt. For example: John Doe came in and had his initial visit, he needs a 1 month, 6 month, and 1 year follow-up visit. It would be nice to have a reminder pop-up for that patient that he needs to be scheduled a few weeks prior to those dates. Also, it would be helpful if there was a section for a call list (patients that need to be called or cannot get a hold of), as well as a personal note section for each team member (for self reminders, notes, etc.) Just a thought!

Source: Capterra
 

Kevin from Smart Wellness Now

June 2015

June 2015

Customer Service Lacking Features Lacking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been a user for 4 years and have consistently battled a total lack of documentation (short of a variety of brief videos) constantly changing features without warning (unlike most packages that roll out well tested updates) and no communication about the changes. It is up to the end user to seek out the info on their blog or elsewhere. No email updates. I hope they pull it together as they have the basis for a good platform.

Source: Capterra
 

Neil from Clarus Dermatology, PA

June 2015

June 2015

Excellent EMR for Dermatology

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use this software in our high-volume dermatology clinic. Having used other EMRs (Nexgen, AdvancedMD, EMA, eClinicalWorks and EPIC) I can definitively say that Chrono is the best. It is easy to customize, easy to use, has the best ipad functionality, excellent customer support, fair pricing and is fast. We invested the time up front to customize the templates to our workflow; this has resulted in very fast and precise documentation that lacks the other 'junk' that EMRs tend to include - our referring doctors appreciate this. I would highly recommend DrChrono.

Source: Capterra
 

Karen from BrakeYour Back

June 2015

June 2015

drchrono my search for an EHR is over!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As many of us can relate, the thought of switching out of an EHR system that I am currently unhappy with seems daunting. I wanted to stick with my dysfunctional EHR rather than taking even more time to move onto another EHR with no guarantee it would be better - but my search is over!
Some cons to start off with: I would like a drop down menu as I go through my notes that is pre-built.
Pros: after working with the Drchrono team, they re-created my notes exactly how I would like to save me time during my examinations, and really make my life so much easier. I do not have to spend my nights doing my charting - it is now completed during my exam with my patient!!
Drchrono and their team have been amazing and they worked with my practice to set up the software on my schedule.
Overall, I am VERY happy I switched over to drchrono.

Source: Capterra
 

Elizabeth from Premier chiropractic

June 2015

June 2015

Amazing and Intuitive EHR System!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used many EHR systems In various offices and have been extremely frustrated with them all.

Drchrono is simple and not only is the EHR amazing, but the billing software is a life saver too. I don't have to double enter our information anymore into 2 or 3 different systems and I can keep track of where exactly all my money is actually going or not going.

I know our doctors also really like that it's on the iPad so they can take a clinical photo and draw directly on it to document the patients pain points.

Overall, it's a great system and I know our office will be using it for years to come.

Source: Capterra
 

Dr. Michael J. from $20 Chiropractic Clinics

June 2015

June 2015

Excellent Software for our multiple offices

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have five clinics and each of them use Dr. Chrono. This is an amazing software and their support is wonderful as well.

Source: Capterra
 

Maggie from Gateway Medical

June 2015

June 2015

Great First Impression

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

First Impressions of the product:
- nice, clear-cut interface, looks & works great on iOS
- decreased redundant work by creating appointment/billing profiles
- impressive ability to make customized templates pertaining to practice

Pros:
- amazing charting/scheduling tools (reminders for patients are my favorite feature)
- eRX makes prescribing very convenient for both provider and patient
- clickable phone numbers to contact patients
- customized appointment profiles saves a lot of time
- integration/implementation phase is very simple and support is helpful and quick
- ability to take pictures and add to clinical note (another favorite)
- helpful support videos/articles

Cons:
- make the iPad app a bit more user-friendly for first-time users

Overall, this app is spearheading optimal mobility for busy health professionals. There is a nice try before you buy option. I highly recommend this product to anyone who is looking for efficiency and satisfaction.

Source: Capterra
 

Richard from Spag Podiatry

June 2015

June 2015

2+ year using EHR, 1 year using billing services, and 16 years as podiatrist

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In my time as a doctor and a business owner, I was switching between programs and billers trying to make my practice successful. I have been dissapointed to say the least in terms of having a program that has been easy for both my staff and me to use. I believe I am going to be a life long user of DrChrono. I had put way too much effort in trying to learn how to use other programs and not enough time in developing the quality of my practice. It has been tough to spend time with my family and deliver the best level of patient care that I can. There are a couple things that I need to say that I'm thankful that DrChrono's team has been able to do to help me.

1st, Documentation. DrChrono was the first program that I've been able to use that has actually been better than my paper documentation in actually being faster. I am extremely grateful that they have been able to give me time back with my patients and family. I've been able to actually be a doctor again and also develop the quality of my services that my practice is also growing. Their team has helped me to the extent that I'm hiring other doctors and move into a larger office here in Chicago.

2nd, My Staff. Some of the programs that I've used have been tough for my staff to actually used the full capacity of. I really believe that their appointment and billing profiles have helped my staff in managing all of their tasks. Bringing in the new doctors has also been great because they've been able to intuitively learn the program.

3rd, Billing. It took me a while to realize that the way I was doing my billing wasn't bringing in the cashflow that I needed. When I moved over my billing services to DrChrono, I was finally able to hire another Podiatrist and not worry about him getting the paperwork right since they don't teach EMRs and billing in school well enough to prepare them for our world. After around 6 months DrChrono had started to raise my collections by around 15% and I barely have any outstanding bills from the payers outside of 60 days. Before I had around 40% of my claims beyond 120 days outstanding. I was collecting enough for myself and my practice, but not enough to start growing and hiring.

I highly recommend all of DrChrono's services to any doctor.

Source: Capterra
 

Jenny from Jenny Nirro

June 2015

June 2015

Great customer service & an exceptional product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Transitioning to Drchrono has been a very positive experience. The staff are exceptionally nice, and support you through learning how to get on board with their EHR. I love the iPad features. Being able to take a picture and upload it directly in to my clinical notes has added a dimension to my documentation that I never thought would be possible. It has been so great to use the iPad while talking to my patients and it puts my patients at ease, as I am able to talk with them easily as I do my assessments. Their billing has been easy to use and has improved my practice tremendously. I would highly recommend this product to anyone looking for a cutting edge EHR that is always improving and rolling out provider-focused features.

Source: Capterra
 

Robert S. from Dr. Robert S. Popkin D.M.D., M.A.G.D.

December 2009

December 2009

Economically priced and simple to use! No more 48 clicks to book a patient, it's down to 3!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I strongly advice all of my dental colleagues to try out their service and forget about going with one of the so-called big guys.

Pros

When I started my own practice I was overwhelmed with all of the decisions I had to make, but using Dr. Chrono made scheduling and insurance billing easy. The Dr. Chrono guys are gems that should be shared with other doctors! They personally helped me setup my practice and get patients in the door!

Cons

There were some dental features their software didn't have at first that was really needed by my practice. Such as showing a weekly and monthly view of all patients coming in so I could see where I could fit in new patients on the days I was in my office. But after speaking with the guys at Dr. Chrono they listened to my feedback and started working on implementing my suggestions.

Source: Capterra
 

Gregory from Werner Chiropractic

December 2009

December 2009

Thank you for making mine and my patient's lives easier!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

DrChrono.com is the kind of practice management system I have been dreaming of for my entire 15 years of practice!

Pros

DrChrono.com allowed me to replace 3 different software systems with this one web based system. I can access my schedule and patient information from anywhere using their safe and secure site. I do not have to perform anymore tedious backups, DrChrono.com does if for me. My patients love receiving the email and text reminders and, as a result, I have seen a tremendous improvement with compliance!

Cons

The development team spends a lot of time listening to my suggestions and has improved their program based on my feedback. Any problems and suggestions I have about their product are quickly reacted to and implemented.

Source: Capterra