ECLIPSE Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE which now is used by thousands of providers across the United States of America. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.

 

ECLIPSE - ECLIPSE Scheduler
 
  • ECLIPSE - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

113 Reviews of ECLIPSE

Showing 1-20 of 113

 

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Anna from Gregg-Ryan Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best billing program I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used Eclipse for over 15 years, and it is so easy to navigate

Pros

Great program to teach new employees. Easy and to the point. There tech support is wonderful they do not make you feel dumb for asking questions

Cons

none that I can think of

 
 

Susie from Foothills Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Operating System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Since using Eclipse, I have found that this operating system is very function able and easy to use.

Pros

Wonderful customer service

Cons

none

 
 

Linda from Yoder Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Linda billing co ordinator Yoder Chiropractic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We bought a new computer for the doctors office and I had to network to Eclipse....was having difficulty doing so....I called Eclipse and got a wonderful tech to help me through a very tedious job. It took a while but she went above and beyond to help me get it set up and running.....
Thanks Eclipse.....

Pros

The tech support is above and beyond. They are always so helpful and courteous. They are very knowledgeable also.

Cons

I have none

 
 

Maggie from GSHW
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Fantastic software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support

This software has helped our company tremendously. We've been able to customize the templates to our needs as a multidisciplinary clinic. The SOAP notes are now concise and easy to read, not to mention billing is a breeze! Our contact representative is always available to answer our questions in a timely manner--definitely worth the investment.

 
 

Colt from Level Spine Chiropractic PC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Easy to Used, All Inclusive EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

As the title says, this EHR program is really easy to understand and use. I use a first gen Surface Pro and it works great with it. The SOAP notes are really quick and are easily to customize to your liking. The customer support has been great so far in regards to training and learning how the system operates. There are also a lot of features built in to this software that are paid additions on other programs, such as email and text reminders to patients. The user interface is not the prettiest to look at but then again neither am I...

Pros

Easy to learn. Very customizable. Nice built in features. Scheduling, SOAP notes, Reports, Billing, all-in-one.

Cons

Not the best looking User Interface

 
 

Virginia L from Jurgens Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Yesterday I had a question on how to set up providers….. Called Eclipse after using this company for years, I have to say this one call was one of the best help and response call that we/I have received regarding speed, efficiency and help from ECLIPE. I do appreciate all the hard working folks that help us out with all our questions in the past. But I need to personally thank one really special person that kept me from tears the last two days. … See I hit the wrong button a lost data .I was overwhelmed had patients to deal with and patients in the waiting room called Eclipse got right through and talked to a very competent person by the name of M........... .She was wonderful. She helped me through a very bad day she stayed on the phone with me. Then promised to call the next morning and did just that. Then went above and beyond and stayed the phone with me until the problem was fixed. I thank GOD I had her there to help me. I t was a rough day..So thank you thank you .
She needs a raise!!!
Sincerely, Virginia

 
 

Lisa from Bates Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Fantastic!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Eclipse is the best Chiropractic software! I struggled with two other programs prior to getting Eclipse. It does everything you need elegantly and easily.

 
 

Kelly from Dr. Mel Youngs, D.C PA
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Best investment for your business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Galactek has created such a user friendly software that allows you to customize certain aspects to further accommodate your needs. Between the ease of the software and the awesome customer service, you could not do any better. They continue to make updates and keep improving what is already amazing.

 
 

John from Mcpt
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We just purchased two new surface pros for the office and we had a problem connecting to the server. The tech support was great and got us up and running!

 
 

Grace from Bareun Spine Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The software is easy to use and navigate.
They charge fee for the customer sevice but it's worth it. This one needs an improvement on acupuncture templates. This didn't have enough templates.

  Response: Dr. Karen Walters, D.C. , MPN Software Systems

Date: February 2017

February 2017

 

Thank you for your review. I understand you’re new to ECLIPSE. Please be aware that templates are provided for chiropractic & physical therapy. Existing templates can be customized easily; new templates can just as easily be created from scratch. Custom ECLIPSE templates are currently used in a variety of specialties. If you take the time to call the Help Desk (you haven’t called about this issue), I’m sure they’ll be happy to help you with your customization needs.

 
 

Douglas from Advanced Chiropractic & Wellness Clinic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great Functionality and Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have had the Eclipse Software program for 13 years. It is a program that is easy to work with and plenty of very helpful support. It has all the functionality to run a large multi-doctor clinic but is still easy to use for a small clinic like ours.

 
 

Melissa from Dr. Mark Jeter
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Galactek is AWESOME!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

They are so helpful with everything and make any questions easy.

Pros

They are filled with so many knowledgeable people.

Cons

None

 
 

Wendy from Susquehanna spien & Rehab
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I really like Eclipse. It is easy to use and billing is a snap.

Advice to Others

Train train train. The more you know the better the product is. Eclipse is constantly getting better. Each time there is an update they provide an outline describing the new features. Read this document as it will let you know all the new stuff the program can do.

 
 

Seiichiro from Ando Chiropractic, LLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Former Eclipse user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used to use this software for over 8 years. I switched to a different EHR because my practice required more detail chart system. Overall I was satisfied with the software.

Pros

A stable system with very few bugs.
Easy ledger.

Cons

Not cloud software--you need to back up the data frequently. I heard it provide the cloud backup now.
Medical chart is not easy to use and hard to customize.
Customer service is slow and often unavailable.

Advice to Others

If you run a simple practice, this software is very affordable, simple-to-use system that you will enjoy.

  Response: Mike Norworth, MPN Software Systems

Date: February 2017

February 2017

 

Thanks for your comments. As far as we can determine, you stopped using ECLIPSE in 2014. When you purchased ECLIPSE in 2009, you refused training. Over the years that followed, we received a single call from you regarding our SOAP documentation. It’s unfortunate you didn’t communicate your frustration. Reviewers here & elsewhere have raved about our Encounter technology. We wish we’d had an opportunity to help you.
ECLIPSE has received 5 star reviews on this site from multi-disciplinary offices with hundreds of employees and dozens of providers (e.g. “Reina from Southland Spine and Rehab Med Ctr” in March 2015). In fact, the office that created that review has used ECLIPSE exclusively in the “cloud” since before the term “cloud” became popular. And you are indeed correct that we offer URAC HIPAA Security Accredited cloud backup services.
Finally, after extensive review of your call history dating back to 2009, we’re unsure where we went wrong providing customer support. For example, we researched the 7 calls you made to us in 2014. 4 were answered live with hold times under 1 minute; 2 calls were returned within 60 seconds; 1 was returned within 30 minutes. To the best of our knowledge, we resolved your issue during each call. We’re sorry we disappointed you.

 
 

Dr. Michelle from Kotkin Chiropractic Center PLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Eclipse customer for 16 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have found Eclipse to be user-friendly. We implemented the EHR portion one year ago and have become more versed with the tabs and selections.

Pros

User-friendly, easy to navigate. Good training online is available.

Cons

Inability to create a referral letter to another physician using exam findings, we often have to rebuild an index file on the server, we get kicked out of the program when we have had too many staff sign in/out even though we have licensure for 12 users, and have up to 6 users per day.

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: February 2017

February 2017

 

After reading your review, I immediately called your office to let you know how to resolve the issues you mentioned. I’m puzzled that you chose to discuss these issues in an online review -- yet never called us about them. I’m sure we could have saved you a great deal of frustration. A simple update would have handled the user problem you refer to. Finally, you can easily place SOAP information, in whole, in part, or via custom copy/paste into form letters that can be printed or emailed to referring providers (and simultaneously added directly to the patient’s list of “Documents”).

 
 

Heather from Heather Sweet Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good but missing a few things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used this software for 3 years and although it is a definite step up from the previous software I had there are a few things I definitely wish was there. As an example I wish there were ways and places to quickly pop ups on the screen key items about the patient (levels of fusion, problems with certain adjustments, etc). Drop down menus are nice but don't quite including de enough and I constantly need to add to it to meet my needs.

Advice to Others

Do your research and see what meets your needs for the long and short term regarding your practice. Often times you get what you pay for.

 
 

Christine from Optimum Chiropractic Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Software you can depend on! It's Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was part of a practice which used Eclipse for many years before using Eclipse in my own practice. I found it simple to navigate and was able to learn the system quickly. As my needs changed in the practice I was able to modify Eclipse for accommodation. Recently I began utilizing the e-mail blast to send out pertinent messages to my patients. Long hours of making reminder phone calls special scheduled appointments are no longer necessary. A few clicks of the mouse and I am able to send a message out.

Pros

The customer service team is knowledgeable and professional. They listen and go the extra mile to ensure that the problem is rectified, or the issue addressed. I love that Eclipse is able to be customized to the ever-changing needs of our profession, in addition to the needs of my office. The schedule allows me to follow not only the Patient appointment visits, but also the special tests and consultations which the Patients are scheduled for.

Cons

None. Customer service has been able to fix any issue I have had.

Advice to Others

Request a demonstration. You will be pleasantly surprised.

 
 

Dr. Robert from Sylvester Chiropractic Centre
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

SOAP Notes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

While an Eclipse user for over 20 years I have always used the SOAP notes within the program for charting my patients progress. Like anything else new it took a little bit of time to get used to the system, but once I did I found that writing complete comprehensive notes quick and efficient. Recently I have been approached to perform peer reviews. It's amazing what I have to try to decipher. Hand written notes, canned paragraphs describing every test performed and what they mean, fourteen paragraphs to describe the patients symptoms. Some notes are totally devoid of information others have too much. The most constent thing I have seen in reports generated by Eclipse is that all the data is concise and logically presented, I don't have to sift through pages of notes looking for postive orthopedics, VAS scores, DTRs, etc . . . It is just easier to find all the information necessary to make a determination.

Advice to Others

It may take a little time tot get used to the EHR tab Encounters, but it is well worth your time.

 
 

Therese from Miller Sports & Wellness Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Good features but unstable and unpredictable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless.


CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved.


I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive):


Multiple people in file.
We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency.


Save errors
Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be.


User errors
Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update.
This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day.


Inconsistent Reports
Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time.
I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more.
We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions.


Can’t view file types, deleted printers, scanners, etc
Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations.

OUR EFFORTS:
Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price.

SUMMARY:
After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system.

Advice to Others

I would not recommend. The cost to "fix" the problems would have bought me 2-3 more expensive software systems in the long-run.

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: November 2016

November 2016

 

Dr. Therese Miller, thank you for using examples in your review. It helped tremendously as I first researched your comments & then spoke to your Milwaukee, WI office. What’s most unfortunate here is that any of these items would have been easily resolved had you actually called us. As it turns out, you repeatedly called a 3rd party rather than our HELP Desk – especially during the period from 5/2015 through 9/2016 when you never spoke to the Help Desk at all. And of course, until a week ago, you’ve been running a 2+ year old version of the software. Most recently, your office personnel seem to have unintentionally deleted patient files as you attempted to handle the “user errors” you describe. As far as we can tell, that’s the sole reason you became angry enough to write this review. Perhaps, if you had followed our backup recommendations, this problem wouldn’t have become an issue. However, you use a vendor we do not recommend and weren’t able to restore the data you erased because no recent backup existed.

First, any & all software in current use has restrictions when multiple users attempt to edit the same data simultaneously. That’s why we created Real Time Data Flow (RTDF) several years ago. This could have been instantly & easily turned on for your office at any time – and would have eliminated any issues you describe regarding multiple users & saving data. But you never called the Help Desk. (It would have taken less than a minute to make this change.) The user error issues would have also been eliminated by speaking with the Help Desk and/or working through the problem with them.

Next, based on your example, reports aren’t generating inconsistent data. On the contrary, if you had called the Help Desk, we would have explained how to properly run the report you describe. In your case, an additional filter might have been recommended. And we would have ensured you were more familiar with data filters, a concept used throughout ECLIPSE.

You also make a series of comments about your network, but never disclose the fact that your original network consisted of an old wireless home router and a few laptops that couldn’t provide the performance necessary for data throughput on your system.

Finally, we’re happy you renewed your subscription this past month & believe our annual subscription is quite reasonably priced. But it seems you saved hundreds of dollars at great expense to your practice. We invest a great deal of time & money into our technical support operations. We’re sorry you opted not to use those services to the extent you claim.

 
 

Angela from Draughon chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Awful customer support. Not tier 2 certified

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Terrible customer service. They have been saying that they are working on tier 2 certification but nothing. Finally talked with the developer and he went on the attack, saying it is very costly. Well, it cost me thousands in lost bonuses. Run away.

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: November 2016

November 2016

 

Dr. Draughon-Preston, as an ECLIPSE user since 1996 who has personally received $26,460 from the MU incentive program, you’ve made a measurable profit on ECLIPSE over the 20 years you’ve used it as the backbone of your office. You paid nothing for the certified version in 2011 and waited 2 years to begin the incentive program while other ECLIPSE clients were receiving millions of dollars in incentive payments.

As you know, you’ve been able to discern our status at any time, even though you opted out of receiving email. You’re also aware that since roughly 7% of ECLIPSE users took part in the program (60% of whom dropped out after the first year), we didn’t pursue the next certification and focused our development efforts elsewhere.

Your sole contacts with the development team were via email in December, 2015. We reviewed those emails & found them to be diplomatic & devoid of any opinions regarding cost. Please feel free to publish them. And please pay special attention to the section where you were advised of an alternative that would have allowed you to continue to receive incentive payments w/o interruption.

Finally, as per myriad updates in our README & the most recent email sent to our clients on 10/17/2016, you’ll be happy to know that to address new CMS rules for the upcoming Merit Based Incentive System (MIPS), proposed in April 2016 as part of the Medicare Access and CHIP Reauthorization Act of 2015, it’s projected that ECLIPSE will be re-certified in February 2017 to meet upcoming MIPS reporting requirements.