ECLIPSE Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE. Today, ECLIPSE is used by thousands of providers in all 50 states. Routinely used by multi-disciplinary, multi-site practices with hundreds of users and 150,000+ patients, it’s also suitable for single provider practices.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are all standard. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.  

 

ECLIPSE - ECLIPSE Scheduler
 
  • ECLIPSE - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8

88 Reviews of ECLIPSE

Showing 1-20 of 88

 

from Kato Family Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Good EHR and excellent support!

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Likes Best

Pretty easy to learn to use. Excellent support and guidance w/ billing by my awesome trainer!
I also like the affordability of this product.

Likes Least

Nothing really comes to mind. My trainer is excellent...

Recommendations

None I can think of. Weigh the cost to value and decide on software...

 

from BAYSHORE FAMILY CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Happy with the product

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Likes Best

We are able to get tech support in a timely manner. The ease of use is very nice.

Likes Least

Sometimes it seems to delete certain things put in the schedule

Recommendations

Don't be afraid to ask for help. It is confusing to learn at first, but with a good teacher it's easy.

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: September 2016

September 2016

 

Hi Dr. Meyers! Thanks for your review! According to our records, you haven’t called us about any appointment issues. We just wanted to let you know that we’ve contacted your office to better familiarize you with our audit log. The audit log is tamper proof, was certified to government standards in 2011, has been used by prosecutors to pursue theft-related convictions, and can show you directly which user deleted an appointment from the scheduler (and when). Audit reports can be generated to your screen with a variety of information and have extensive sorting & filtering capabilities.

 

from Lake Country Health Center
Specialty: Chiropractic
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Ease of Eclipse Software

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Likes Best

Eclipse is very customizable to our clinic's specific needs. The advisor that we have worked with for the past 27 years has helped us make any changes or modifications that we needed to make easy. She made sure that everyone in the clinic was comfortable with the changes before she left. She has been wonderful to work with as we transitioned to EHR and came out to our clinic and met with us on several occasions to make sure our transition went as seamlessly as possible.

Likes Least

There are frequent updates that have to be done before/after hours.

Recommendations

Their representatives are fantastic to work with. From the most challenging to the easiest of questions they are patient and helpful and will work with you until your question or concern is resolved and you are comfortable with the solution. The software is also very customizable and adaptable for whatever specific needs your clinic may have. This office has used Eclipse for 27 years and and it has always been up to date throughout all of the coding changes.

  Response: Ryan Weaver, VP, MPN Software Systems

Date: September 2016

September 2016

 

Hi Kyrsten! Thanks for your kind words. I reached out to Laura Davis, your rep, and asked her to contact you about updates. We’re actually proud of the fact that we’re constantly updating ECLIPSE, but there’s certainly no requirement that you download updates as often as we make them available. Unless you have a specific & immediate need for a change or addition, checking for internet based updates weekly, monthly or less often is up to you. I’d suggest you consider monthly updates as a reasonable compromise to ensure you’re “up-to-date.”

 

from Pirkl Chiropractic
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Enjoying using Eclipse at our office!

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Likes Best

Actual work that the system does for you, and it is quick and efficient. I am absolutely using my computer less, and working on my patient's pain conditions more. I also have had excellent customer service from this company (Galactec) and several affiliates we use for training and as our clearinghouse. Within 3 months, I felt we had a very good grasp of Eclipse's capability. We are still learning how to use this software more efficiently every day. There is a lot of options depending on how you want to run your practice.

Likes Least

I was skeptical about back-ups, but they are easy and second nature now. It did take a while to get the system set up the way we wanted to use it...but this would have been the case with any other software also. I was also concerned about tracking claims and payments between Eclipse and Infinedi, but ever since we bought this software they have made a more seamless connection between the two products. All the things I was concerned about, customer service and support helped me through.

Recommendations

It is the competence and professionalism of the training and support staff, throughout our training period and even months after the purchase of this software for very specific questions that really have made this software the right fit for our busy chiropractic office.

  Response: Mike Norworth, MPN Software Systems

Date: September 2016

September 2016

 

Dr. Pirkl, we appreciate your comments. After reading your review, we contacted your local trainer. She clarified for us that you attribute your time savings to both our SOAP (documentation) & billing as compared with your prior system.

 

from Meridian Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Used it in my office for 2 years

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Likes Best

The price is cheap and its basic functions are easy to use.

Likes Least

The ehr portion just never clicked for me well and every time we needed more training prepare to pay out the nose for it.

Recommendations

If you need simple schedule and books this is a great program.

  Response: Mike Norworth, MPN Software Systems

Date: September 2016

September 2016

 

Dr. Jessop, we’re sorry we weren’t able to meet your needs during the short time you used ECLIPSE, which apparently ended over a year ago. It’s unfortunate that though you called us several times monthly with billing questions, you never called us for any help [or to express your frustration] with what you describe as the “EHR portion” -- which includes a variety of features such as extensive document management & SOAP. The Help Desk staff would have spent as much time as necessary to guide you as you transitioned from your paper SOAP system.

You experienced significant staff turnover not too long after you purchased ECLIPSE. Your original [independent] trainer provided an additional hour of training free of charge followed by 2 hours for $100 ($50/hour). We’re sorry you viewed that as “pay out the nose for it.” Our Help Desk would have been equally available to help new staff with the essentials, and short online videos were [and are] available free of charge to get any new staff member started with basics such as patient entry.

 

from COMMUNITY CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Inexpensive software, will do the job.

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Likes Best

Affordable, customer support will always return calls. We already know how to use it so we are very familiar with the software

Likes Least

Not very EHR friendly, it has limitations on EHR notes and they only have one vendor they can work with as far as credit card processing and their rates are high.

Recommendations

I think it is important to keep overhead low, so eclipse will cover the basic needs for starting practice without breaking the bank however efficiency is important and they could have better updates to make it more EHR friendly

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: August 2016

August 2016

 

Dr. Rosas, your Lewisville, TX office has been using ECLIPSE for years & processing credit card transactions through OpenEdge since December, 2014. As a practicing chiropractor, you can imagine my surprise when I learned that you’ve never shared any of the above concerns with either us or OpenEdge. I was further surprised after management personnel from both OpenEdge & GalacTek reached out over a two week period and spoke with you, Dr. Estess, and Kassandra. You agreed to supply OpenEdge with the alternate rates you’d been quoted. Yet, after multiple follow-up calls, OpenEdge still hasn’t received anything from you!

With regard to your “EHR notes” comments… according to Dr. Estess, he was getting messages that his “computer wasn’t connected,” an apparent problem with your network, not ECLIPSE. Regardless, the GalacTek Help Desk has made multiple attempts to provide assistance with your computer system. It’s my understanding your office has been too busy to speak with the Help Desk technician thus far.

Finally, your office waived training on ECLIPSE. However it was apparent during a 30 minute training session with Dr. Estess on the phone last week that perhaps “very familiar with the software” was optimistic regarding the EHR – a situation we’d like to believe has now been rectified.

OpenEdge was originally referred to us by a chiropractor client in Washington, who pointed out that many of our competitors use their CC processing services. Over a period of years, we’ve received a great deal of feedback regarding rates from friends & colleagues; virtually all consider the rates competitive. In fact, GalacTek became an OpenEdge client as well. These days, chiropractic clients process millions of dollars monthly through OpenEdge and issues are rare.

 

from Whole Health Associates
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Enjoy much of the program - but there are things we do not like

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Likes Best

I like how customizable the calendar for making appointments is.

Likes Least

assorted oddities that create extra clicks - like when I open up a payment that has been applied to multiple bills - you have to click the down arrow to see them all - it doesn't automatically allow you to see the rest of the screen

Recommendations

I do not know what recommendations I would have - using the software is the best way - so a live trial is the best.

  Response: Dr. Karen Walters, DC, MPN Software Systems

Date: July 2016

July 2016

 

Your ECLIPSE subscription lapsed about 18 months ago (so your updates aren’t current), but I hope you’ll take the time to call the Help Desk. Your 6 provider multi-disciplinary facility has been using ECLIPSE since 2006. The issue you describe about a feature added in 2013 has always been configurable & instructions in your README detail how to change it. We also reviewed your call history, including dozens of calls made since 2012 -- many of which related to your network -- and found absolutely no issues that weren’t easily resolved in a timely manner (such as questions about the ICD-9 to ICD-10 transition & new CMS forms). We wish you had taken the time to communicate with us about the issue you describe in your review.

 

from Rider Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Really like the software

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N/A

Likes Best

I like the fact that it is a one stop shop. Get billing and Great easy to use EHR system. Support is great.

Likes Least

Can get a bit teadus entering all the EOBs in manually, but that lets you see what you still need to collect and follow up on.

Recommendations

I would recommend being very comfortable with billing, and make sure that if you don't understand something to call and have them show/explain it too you. There are lots of different ways to do the same thing.

  Response: Keith Ferry, GalacTek Help Desk Director, MPN Software Systems

Date: May 2016

May 2016

 

Thanks for your review. The Help Desk has reached out to explain how to automatically import & apply electronic EOB remittance information – which we’ve been handling for decades. Also, if your claims clearinghouse is Infinedi, ECLIPSE will find, download & prompt you for remittance & acknowledgements as you submit claims. EOB’s received as paper checks can be applied manually during a single bulk entry operation to multiple patients. Finally, paper EOB’s can easily be scanned to one or more patient files in a few steps.

 

from Whalen Chiropractic
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Long time Eclipse User

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Likes Best

It has been very reliable, and generally pretty easy for staff to learn.

Likes Least

I just cannot use the EHR/charting component. I do not find it user friendly and it takes forever to enter a complicated new patient. I treat a lot of work comp and PI patients, and I have never been happy with how long it takes to enter a new patient. Once all the data is in the encounter record subsequent visits are pretty quick. However, because of this issue I am now researching other EHR software for my practice.

Recommendations

Do your homework. Consider contacting other docs in your area to see how they like it. Include staff in your analysis. What is the likely learning curve? As I said, Eclipse has worked pretty well for us for more than a dozen years, but I think there are programs that offer more functionality. Make sure you know what is most important for you- most programs out there today do most things, but not everything well.

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: May 2016

May 2016

 

Dr. Whalen… as an ECLIPSE user since 1997, we appreciate that you’ve never received training on the Encounter, which was introduced 14 years later. In fact, you’ve called us about the Encounter a collective total of 3x in the past several years but never mentioned the issue noted in your review. We’ve reached out to your office several times in recent days in an attempt to help you speed up a process for which we’ve received extensive positive feedback in recent years -- specifically inclusive of the types of documentation you mention (e.g. Personal Injury).

We understand that user interfaces for clinical documentation can spark profound differences of opinion among providers. However, after five years of nationwide feedback, we’re confident that the extensive built-in customization abilities can help you create a process that’s reasonably efficient for your new patients as well as your existing patients. We hope you’ll give us a chance to get this working for you.

 

from Nonnenmacher Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Wow great software

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Likes Best

For the EHR aspect it is easy and fast. Stored phrases helps out when doing DTR WNL for example.

Likes Least

Would love have more of an anatomical body where I can point on area of patient concern. Which it would tell the EHR area of segment of adjustment.

Recommendations

Compare software prices w other companies. If you have to pay for the software per month, per year, updates.

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: May 2016

May 2016

 

We’re glad to hear you’re happy with the Encounter. You’ve been using ECLIPSE since 2010. Perhaps that’s why you’re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we’d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term “cut & paste” mentality before Congress.

The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It’s now 2016, and we’ve received a great deal of feedback from auditors & investigators, including comments that the Encounter “sets a new bar.”

 

from Caring Chiropracitc
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Fantastic!

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Likes Best

HD was more than able to just help us get our data back, he very patiently waited and walked me through all the steps needed to correct our problem. He is the one we always try to talk with, he is very patient and does not make you feel computer illiterate when you have a problem. On this same day I had talked with another person who had told me there was nothing they could do and I would have to contact Carbonite to retrieve our lost information. When I called Carbonite they told me they had to have specific file numbers. I then called Galactek again and asked for HD who was able to solve my problem and even called me back while the information was downloading to see if everything was going okay. I would recommend this company to anyone who is looking for software with good customer service skills!

Likes Least

Occasionally you have wait time on the phone due to high call volume and have to leave a message.

Recommendations

Definitely get this software, easy to use and great help from Customer Service!

 

from Dr. Anne FitzPatrick, D.C.
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Understands what Customer Service is!!!

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Likes Best

The software is very user friendly, constantly updating new features to help the program run smoothly. Eclipse calls the customer to make sure everything is going smoothly and if there is anything they can do to help us.

Likes Least

I have to say that I am very please have nothing negative to say about either.

Recommendations

If you need a quick easy to learn program for your chiropractic office, this is the software for you. Have used this program for years and it just gets better and easier to use.

 

from Ackley Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Greatful Tech Help

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Likes Best

The support team and the details it covers. The customization.

Likes Least

We do not have any complaints about this program. When it works, it works well.

Recommendations

Be sure you really review all the options, tabs, etc. Make sure you ask lots of questions!

 

from Health Goals Chiropractic
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Tried and true

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Likes Best

The back office aspect of this software was excellent. My staff easily could generate reports for just about any parameter we wanted. It was easy to switch between cases in patient files (from cash to different insurances, etc.) and this made tracking things such as patient balances very easy.

Likes Least

It didn't integrate as well with emails, social media, patient reminders, etc., as other products.

Recommendations

Make sure your staff can easily use the back end of the software to generate the reports you will need, and make sure you can integrate easily with your email/newsletter generator, or that the software itself has that capability, since email marketing is so important these days.

  Response: Mike, MPN Software Systems

Date: June 2016

June 2016

 

We appreciate your review, but admit we’re somewhat puzzled. As of your May 2016 review, you haven’t updated ECLIPSE for the past 8 years! ECLIPSE has extensive capabilities to contact patients via their preferred method of text message, email or via the patient portal, as well as extensive integration with third party products that interact with patients directly via social media. ECLIPSE also has dedicated reminder capabilities which have been in widespread use for years. In fact, over 70 pages of documented README changes have been made to ECLIPSE since your last update.

 

from Chiropractic Partners
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great Customer Support!!

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Likes Best

The easy transition to ICD-10 as well as the extremely delightful attitude of the techs at Galactek. The tech we spoke with was a god-send, and could not have been more pleasant and helpful. He went way above and beyond to get my office up and running, and even if he was not available when I called he would return my call very quickly. Galactek will do well to keep him on staff!

Likes Least

I have yet to encounter anything that is really bothersome.

Recommendations

I would recommend seeking the assistance of Galactek prior to beginning any work on your systems because they are so well informed and honestly thought of everything to make sure our transition was smooth.

 

from Kurtz Chiropractic Office, LLC
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I'm VERY PLEASED with Eclipse's EHR

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Likes Best

Since the implementation of ICD-10 on October 1, 2015, I often missed my lunch hours to complete my morning notes using another (WritePad) EHR software. I used to have to stay late into the evening to complete my afternoon notes. That has not happened since switching to the Encounter software.

When I need to call support (which I have done a lot during the transition from our 'old' software) I have always been able to talk with a live person AND get a resolution to my problem.

Likes Least

Whats not to like...? Accurate notes, fast notes, excellent support and it comes free with the Eclipse practice management software and subsequent support... I haven't seen anything comparable out there.

Recommendations

The decision to use any given EHR software encompasses a lot of things. At the end of the day, for me at least, it boils down to accuracy of the information stored in the patient record and your ability to record the visit in a very timely manner. Without either, it fails. The 'Encounter' in Eclipse has allowed me to produce better notes in less time than what I could do in WritePad, getting me home to my family much sooner than what I used to.

 

from Sunstone Health Associates
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Review by receptionist who also bills insurance

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Likes Best

The price is right, it provides electronic billing capabilities, you can download ERA and EOB information from your clearinghouse, and GalacTek Help Desk can usually help you solve a problem

Likes Least

Since Eclipse is a stand-alone system, it’s very helpful that it allows practitioners to view the calendar via Google. Two problems. First, a practitioner may be forced to change their Google password to comply with Eclipse requirements. Out of four practitioners, three had to change their passwords. Second, when I enter an appointment on the calendar, it will sync to Google. If I edit that same appointment to change the time frame or to cut and paste it to another date, that does not always sync to Google, greatly compromising the accuracy of the calendar viewed in Google.

It’s easy to enter new patient information into Eclipse. However, phone numbers and email addresses are entered under a separate demographic tab. Cumbersome. Also, there are programming inconsistencies. When indicating “race” you must click in a tiny box beside the choice. But when indicating “ethnicity” you may simply click on the choice, without having to carefully aim for a tiny box. I have found these programming inconsistencies elsewhere in Eclipse.

One of the worst programming inconsistencies is the use of the date cells. When entering a patient’s date of birth, you must click on the calendar, then the cell is populated with today’s date. (We have no patients who were born today!) You then click on month, change it, tab to day, change it, tab to year, change it. But when using a date cell in the patient’s ledger, after the month is entered, the cursor will automatically move to the next cell, and so on. Because of the difference in programming for these date cells, I cannot confidently enter dates without watching carefully what I am doing.

To save newly entered information in a patient folder, you must click a red “X” which is labeled “Close”. When new to Eclipse, this is an uncomfortable concept. The word “SAVE” would be helpful or even “SAVE and CLOSE.” The big red “X” just doesn’t compute.

Issues with using the calendar to schedule appointments include:
1. There is no “TODAY” button. You must click the tiny calendar and then click the tiny option “Today.” A 2-click process. Doesn’t seem very ominous until you realize that you are on different dates all day and then your 2 clicks turn into 200 clicks.
2. Recurring appointments are cumbersome to set. The best option I have found is to set the first, then copy and paste it to each succeeding date and time. It works, but is very time consuming. If there is a more efficient way to create recurring appointments, Eclipse has made it difficult to discover.
3. After setting a patient appointment, you must return to “Views” to ensure that you have indeed set the appointment! Skipping this skip is very dangerous. A real confidence buster.

Eclipse offers a “preview” of bills and documents you have scanned and saved to the patient’s file. However, scrolling to view more than one page of documents is so cumbersome that you often need to print the documents in order to see everything. The pages jump in such a way as to indicate that Eclipse is old-school technology.

Eclipse will send “automatic” appointment reminders. There is nothing automatic about it. You must remember to send the reminders and go through the 19-step process to send the reminders. Even trying to use the Eclipse templates to set this process up took a couple of weeks, many phone calls to the GalacTek Help Desk, and many failed attempts. If you can endure that, then it works fine. With this process, however, a stand-alone system is a liability. You must send Monday reminders out on Friday or Saturday. This often necessitates a trip into the office, especially if there has been a holiday, since it cannot be done through the web.

Eclipse makes their stand-alone system a selling point, citing instances when other web-based programs have been hacked. With medical records this is a valid concern. (However, countless companies use web-based payroll systems without any concerns.) In hindsight, we would purchase a web-based system.

Initially setting up to bill insurance companies is daunting, difficult, and confusing. Eclipse helps by providing error messages and a 12 page document in the hope that you might find the error message and somehow decipher computer speak and discover your error. This is fun if you like to receive messages such as “Missing or invalid provider ID#: Loop 2420A ID Loop: 2420A Segment: Segment: NM1*82*1Name*Provider****34*.” This might be helpful if you are a programmer. If you are a receptionist or billing expert, you may not have taken a DOS class 30 years ago. If you don’t think that’s fun, you have the option to call the GalacTek Help Desk for ANSI issues. If you haven’t been made to feel like a fool recently, please call.

Once you know how to bill insurance companies and all your information has been entered correctly (including the impossible-to-notice “Patient’s relationship to guarantor” cell), you are now ready to complete the 19-step process, if you want to bill an individual patient visit. One difficulty with this process is that after you click “EDI Processing” and identify the codes to submit, that particular dialog box just sits there. No indication that you are done, that you selected anything, or that you need to now close the box to go to the next step. This is a huge issue when you are interrupted by a phone call, a patient, a practitioner, a sneeze. You may need to redo the EDI Processing step to ensure you identified the codes.

From our chiropractic physician: “The kiosk is terrible.” We have worked with GalacTek for four months to get the kiosk running to no avail. We are still using hard copy intake documents in spite of the fact that we have two computer-savvy people working on this issue with GalacTek. To their credit, GalacTek has offered to have a third-party come to our location to get the kiosk working. Aside from the fact that the kiosk does not work for us, the intake template is absurdly difficult and time-consuming to use. If we do get the kiosk working, we will need to tweak the template to a massive degree.

Adding a “new guarantor” in Eclipse is relatively simple since it allows you to “copy from patient” or “copy from guarantor.” However, Eclipse technology relies on a “home phone.” 99 percent of our patients do not have a “home phone.” You must enter 10 zeros in the home phone cell anyway. This was sold to me during training as “it makes things cleaner.” That is a falsehood. It is a requirement and if you don’t enter all those zeros in the home phone cell, you will be sorry later. So the “copy from patient or guarantor” works but only populates the “home phone” cell. If you want things to be clean, you must find the patient’s cell phone number and reenter it in the “alternate phone” cell. A serious danger in “copying from guarantor,” is when you have a family. Dad or Mom may be the primary insured. Each family member may have a different digit on the member id, e.g., Dad may end in 1, Mom may end in 2, Child may end in 3, etc. If you have relied on simply copying from guarantor without checking each individual’s member id, the claims will not be successful.

Alerts may be set on Eclipse to remind you of things like “collect payment from last visit,” etc. Those “alerts” pop up only when you click on the scheduler to indicate the patient has arrived. The alert is a teeny tiny box that pops on at the bottom right of the screen and is in black and white. It is not enough to draw your eye to the alert and it was several weeks before I even noticed the alert pop-up.

We have four different types of practitioners and different “cases” need to be set up for each practitioner. Switching between cases is cumbersome and time-consuming. When there are cross-over patients this becomes a real issue. The ledgers must also be kept separately in order to avoid serious issues when billing that cross-over patient.

Recommendations

We would not recommend Eclipse due to the issues identified above and many other issues not covered here. I didn't discuss issues encountered by the practitioners in their note-taking. We would also recommend purchasing a web-based system rather than a stand-alone.

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: December 2015

December 2015

 

With over 71 prior ECLIPSE reviews on this site, some from offices that are over 40 times your size, we wondered why yours was such an outlier, so we appreciate your attention to detail. Reviewing your calls, it’s apparent you’ve been unhappy because you’re unable to get our free KIOSK software running properly on your network, despite all the time & effort both you & our Help Desk have spent on the situation.

You acquired ECLIPSE this past June when an existing ECLIPSE client sold you a satellite office and I have some suggestions based on your comments. First, it’s unnecessary to enter phone numbers as “10 zeros.” We’re not sure why anyone would suggest this, and I know for a certainty we’ve never used ECLIPSE this way in our multi-disciplinary practice. When we don’t have contact info, we leave related fields blank. I hope you’ll call our Help Desk to discuss this further. But let’s move on.

You label numerous features as “programming inconsistencies,” such as a patient’s ethnicity vs. race. According to federal EHR mandates, ethnicity is a single choice, whereas race may account for multiple simultaneous possibilities (e.g. “White” and “Asian”). Certainly you’re aware that people may identify as bi or multi-racial? Thus, of course the interfaces for these two items differ.

And we think the most widely used date/calendar for data entry in Windows applications worldwide is also the most versatile way to enter & select dates. Which is why we use it in ECLIPSE. Data entry varies for obvious reasons. For instance, you may not have or know a patient’s birthdate, whereas you would never enter a service such as an office visit without a corresponding date. Given your stated discomfort, please review your Help, where the calendar’s versatility & user interface are explained in detail.

Thousands of offices nationwide have used our Google Calendar interface since 2010 without incident. If you had called to discuss this, you might have learned that any appointments that concern you had been created before you turned the interface on.

Some of your other comments seem to be attempts to use ECLIPSE in unintended ways. For example, it seems you’re using the form letter reporting section of ECLIPSE to generate reminders, rather than the built-in “Appointment Recalls” feature, which takes half as many steps and about 20 seconds to setup & launch.

Given your repeated use of the word “tiny,” please realize that you can scale both ECLIPSE & fonts. Also, you can likely scale your display through Windows as well. Once again, perhaps you should discuss this with our Help Desk.

Finally, rather than address any remaining issues here, I’d like to reiterate that we’re sorry you’ve been frustrated in your attempts to use the KIOSK on your network. Even this past week, we were remotely logging into your system in an attempt to help address your problem. In the future, we hope you’ll use all the forums we’ve made available to directly discuss any concerns you have.

 

from River Hills Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Eclipse software for chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customer service is great. They can usually get our questions and problems answered as soon as we call. And even if they don't know the answer, they call us back within 24 hrs with a solution.

Likes Least

We operate a small chiropractic clinic, and this software is probably best for a multi-disciplinary practice. We feel the software is underutilized by us, but only becase we don't have a medical doctor, nurse, physical therapist, etc., on staff.

Recommendations

Make sure you are going to get stellar customer support and training after the purchase of your software. You will need every bit of training to make sure you are comfortable using the software with daily patient flow

  Response: Dr. Karen Walters, D.C, MPN Software Systems

Date: October 2015

October 2015

 

Dr. Murphy, thanks for your review. We just wanted to remind you that ECLIPSE was designed for a chiropractic office that still uses it almost 30 years later, that a large percentage of chiropractors nationwide use the software, and that everything from documentation templates to the customized ICD-10 databases that went live yesterday have been designed by & for chiropractors. Certainly, some very large medical, PT & multi-disciplinary practices now use it as well. However, it was our chiropractic client base that moved us in that direction. And we accommodated them.

 

from Goldstein Family Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Eclipse user since 1998

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats.

Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills.

Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date.

Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error.

Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here.

ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse.

Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution.

Likes Least

I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad.

Recommendations

I was going to change software because of the SOAP notes aspect of Eclipse. I looked at several, and after trying the patient management and billing aspect of the others, I came right back to eclipse. I have found it relatively easy to train new employees on the Eclipse software.
Regarding the SOAP part of eclipse, it is just my personal preference, but as I said, there are many Eclipse users that are very happy with it.

My advice: if you are looking at other software programs, really "play" with the demo for a while. Enter patients, enter insurance companies, enter patient and insurance payments, adjust balances. Look at how easy (or not) it is to read all the information on the screen. You will not find one that flows as smooth as Eclipse.

 

from Merritt Family Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Help after software wiped due to virus!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I think that this product and vendor spend most of their time attempting to help people in need during sticky situations. I think that this shows excellent customer service and the hopes to overall serve practices in their data storage usage, and to make it easier for them.

Likes Least

I think that the program can sometimes be slow, which in a fast pace environment can be difficult.

Recommendations

I would recommend to be patient and do not be afraid of making mistakes, it helps you to better learn the system!

 
 
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