ECLIPSE Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.

 

ECLIPSE - ECLIPSE Scheduler
 
  • ECLIPSE - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

139 Reviews of ECLIPSE

 

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Software Advice Reviews (131)
More Reviews (8)

Showing 1-20 of 131

Kandice from Integrity Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Learned the system in a couple month, but wish it was more integrated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Layout is easy to read. I love the fact you can color coordinate the appointment types.
Text reminder options.

Cons

It is not integrated. We have to use another program for billing and notes.
Entering EOB's takes a lot of time, and with other systems, it will automatically enter them in.

 
 

Kristen from Target
Specialty: Other specialty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Eclipse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N.a.

Pros

It's reviewed high and I need something that works. I wanna do well in school with a success rate of 100.

 
 

Gregory from Family Chiropractic & Natural Healing Center
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Eclipse Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I own the product. There is good customer support. I can send my claims out hassle free electronically through my clearing house.

Cons

I spent 4 weeks on Training and $800 and wasn't prepared to implement for another 6 weeks after that. I felt that the implementation of totally new way of doing my front office has not come easy. I've used the software since May and I am just feeling comfortable with the basics now. I haven't even thought about using the EHR system yet. I think any system takes a while. I don't have anything to compare to at this point, but I feel this is hard to make the transition.

 
 

Larnia from Louisburg Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Larnia

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

no, I like the system

Pros

I like the system very easy to mobile through, patient scheduler, rolodex, and making appts, deleting appointmes, or editing them seem to be easy to understand

Cons

only 1 con that I have noticed is trying to figure out how to take a patient off of the missing appointment list. spoke with support and they are working with me to solve the problem

 
 

Amanda from Beatrice Family Chiropractic.com
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Technical Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

User friendly and system is easy to learn and comprehend.

Pros

Very knowledgeable about system. We lost data after upgrading. Were able to restore data even though our back up was not up to date.

Cons

No cons. Helpful every time we have called. Only thing we do not like is the statement where it lists how old a bill is.

 
 

Natalie from Horine Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The Help Desk Techs make the software seem less intimidating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Pros

Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached).

In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly.

Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures.

I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

Cons

This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming.

Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

  Response: Mike, MPN Software Systems

Date: June 2017

June 2017

 

We’re happy to hear the Help Desk consistently provides what you need & shows you how to find anything you inquire about. Your practice purchased ECLIPSE in 2008; you joined the practice years later and never received standard training. So, I’m sure you’ll be excited to learn that over 50 training videos are available directly from your ECLIPSE Help menu. Please bear in mind that ECLIPSE is not an iPhone app. It’s a robust program that has evolved constantly over its lifespan to remain competitive, useful to doctors like you, and user friendly. As an ONC certified Complete EHR, ECLIPSE contains a variety of options that few chiropractors need or use. However, those options are required of all certified software – and if you don’t use the capabilities, you can simply ignore or hide them. Most ECLIPSE features are the result of requests from thousands of client offices across the USA -- offices like yours. The ECLIPSE user interface is absolutely current & fully supports Windows Desktop themes, cue banners, touch screen input capabilities and other features only available in recent Windows versions. We hope you’ll make use of available training videos so you can more fully utilize existing features.

 
 

Shannon from Money Tree Billing, LLC
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Eclipse software user since 1998

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the fact that so many features are customizable for each individual office, that Eclipse is very user-friendly and provides excellent customer service/technical support. As a billing company, it's imperative to our success that we use a billing software that is reliable, accurate and is always current with industry changes. We regularly demo other competitive software programs in the industry and continue to find that Eclipse is the absolute best option for all of our software needs!

 
 

Michael from ARCO, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Best software anywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The biggest pro about this system is there awesome tech support. They are very knowledgeable, professional and courteous. Would not run my office without them.

Cons

Would like to see more quick strokes on the appointment scheduler. Could be enhanced to be faster for the user.

 
 

Emanuel from Vito Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

My experience continues to be great !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program is easy to use, and works well (I'm not a tech-savvy person)I also like that their Tech support is easy to reach, I've never waited more than 5 min.to reach a tech.I can honestly say that the sales person (Ryan Weaver) continued to help, I and follow-up with me until I was able to fully transition to Eclipse.Ryan still checks in once in awhile!

 
 

Mary from Streblow Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to receive assistance when we need help with issues we have had in a very timely matter, easy to follow along.

Cons

Sometimes the updates have been a bit tricky. The updates may not always seem current as for as diagnosis codes.

 
 

Patrick from PRO Chiropractic and Performance
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best EHR software I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used Eclipse when I worked for a previous employer and when I started my own practice thought their product would be out of my price range, however, I was extremely surprised at how affordable their product is especially considering its capabilities. Customer service is the best I've experienced in the industry and the software is user friendly even if you're not tech savvy.

Pros

Ease of use
Integrated system handles scheduling, patient charting and billing
Quality of tech support
Completely customizable templates
Ability to be used by not only multiple providers but at multiple locations
Affordability

Cons

I have yet to find anything with which to be dissatisfied or disappointed. I only wish I had started off with Eclipse rather than one of their competitors.

 
 

Wanda from Brandon Chiropractic and Massage
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent Practice Management software and Fantastic Tech support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We had a bad IT incident and the representative from the tech support team took the time to walked us through all the necessary steps to get us up and running again. Thank you so much!!!

Pros

Easy to use and extremely comprehensive. All the necessary information in practice management is available in one place.

Cons

I don't have any cons at the moment. I am still learning how to use the note taking option, which is a little bit overwhelming at the time, but I'm sure will get easier to use.

 
 

Lisa from Bates Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Outstanding Practice Management Software and Customer Service!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Buy Eclipse!
Eclipse is one of the best things we did for our clinic.

Pros

Eclipse gives you exactly what we need to run a successful practice! Insurance filing is made simple and integration with our clearinghouse is seamless. Unlimited help is available Monday through Friday. Eclipse gives you everything you need without the unnecessary bells and whistles that jam things up. I had one software program prior to Eclipse that was overly fancy and hard to use and kept breaking down with poor customer service. Eclipse invented the wheel when it comes to Chiropractic Software!
Eclipse is the BEST!!!

Cons

There is only one con. The trainer we had initially was not a good match. I would make sure to recognize your learning style and get someone who will go at your speed and be a good communicator and a people person. I learned more through calling the help center Monday through Friday then I did with hiring one of their trainers.

 
 

davin from Northport Natural Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

tech support is great today I spent hours on the phone with tech and he was fantastic! I thought I was going to loose my mind, now I am whole again!

Pros

Ease of billing

 
 

Leonard from Leonard V Deleasa, DC / Carlstadt Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Had a poblem w/ software and handled well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had a software problem and called and got great tech support on this recent issue from the technician. The tech called back a few times until the issue was fully resolved. Recommend him to anyone and everyone.

Pros

Ease of use. Can add custom lines to the templates. The program is very easy to use and understand.

Cons

If you are in a condition and have billed out visits in this condition and if you want to change the diagnosis or adjust it, it will change the diagnosis on any future bills / visits but it also changes the diagnosis on previous billed visits if they need to be re-billed. Sometimes you want to remove portions of a multiple diagnosis as the patient improves.

  Response: Dr. Karen Walters, D.C, MPN Software Systems

Date: April 2017

April 2017

 

Dr. Deleasa, you’ve been a client for almost 30 years. After reading about your recent interaction with the Help Desk, I requested they contact you immediately to help you with diagnosis entry. ECLIPSE has always allowed you to create an unlimited # of conditions for any patient case – each of which allows you to manage all the information generally associated with a patient condition (diagnoses, dates, etc.). You’re not expected to edit existing conditions for billed data. Instead, you simply create a new condition, copy the data and make whatever small or large changes may be required – a process which generally takes seconds.

 
 

Lillian from AVC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Software with great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Eclipse gets the job done and I can always reach someone in customer service to help if I have an issue.

Cons

The only thing that has been a little challenging are the itemized statements. Patients have a hard time understanding and reading them.

 
 

Philip from life
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

exceelent professional help and program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would refer people and have done it
I have , excellent advise and gooe customer servive along all

Pros

All facets are easy , I have 5 offices with program, the program is very user freindly and all billing functions are great

Cons

There are no bad program functions , all are excellent and there are no problems, The staff is great and very helpful

 
 

Alexis from Iowa Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

It was great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

My rep was great to work with!

Pros

With the update and training provided the system can be very beneficial to our company, it was great working with margerat

Cons

updating the system my self when not being tech savy was frustrating, but the team was able to help me the best they could

 
 

Jeffrey from Glenmont Chiropractic Office
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Eclipse Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have been using this product for 23 years and have never considered another program

Pros

The day to day features and EHR are great and very user friendly. Anytime we have a technical issue, their support staff is outstanding!

Cons

I really do not have any dislikes or "cons" regarding this program. I would not be interested in using any other program

 
 

Anna from Gregg-Ryan Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best billing program I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Eclipse for over 15 years, and it is so easy to navigate

Pros

Great program to teach new employees. Easy and to the point. There tech support is wonderful they do not make you feel dumb for asking questions

Cons

none that I can think of

 
 
 
Showing 1-8 of 8

Janet from Willis Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Eclipse User for 12 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began using Eclipse practice management software for electronic billing in 2005. We are still using it now in 2017 and it works yearly flawlessly. Every time I have a problem or a question I am able to call and have assistance that is both conscientious and professional. We do not use the electronic health records components of Eclipse so I cannot speak to the efficacy or efficiency of use in that arena.

Pros

It works consistently and we have never had a database problem.

Cons

I wish there were more flexibility in report writing.

Source: Capterra
 

Mark from River Hills Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Eclipse for Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eclipse software was OK. Being a small Chiropractic office, there were many parts of the software that we didn't need to use. This software would be best for a multi-disciplinary practice with many practitioners and staff. It was somewhat difficult getting customer service to help us when problems would arise. There were always updates needed and ongoing training. Overall just OK, but maybe too much for a small physicians office with under 5 staff members. Best for larger practice or clinic.

Pros

Very in-depth tabs, documents, resources, etc

Cons

Difficult for get customer service

Source: Capterra
 

Luana from New School University

January 2017

January 2017

Loved this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Notating in accts was easy and readable. Billing out claims was a breeze. Access within the system was great. Ease of use is phenomenal. Recommended to anyone to use this software.

Source: Capterra
 

Dave from Sunston
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Do Not Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need.

CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs.

RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options.

Pros

Price. The software does what you need it to.

Cons

Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell).

Advice to Others

Other software has developed time saving (i.e., money saving) features, so I would look elsewhere.

Source: Capterra
 

Robert from Sylvester Chiropractic Centre

June 2016

June 2016

It saves us more money than we spend on it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After all is said & done, ECLIPSE has saved my practice far more money than we spend on it. I look at colleagues who equate high prices to better software & just laugh. We use ECLIPSE for billing, SOAP/EHR, scheduling, document storage, creating & running custom payer forms, patient contact, etc. It basically runs the entire practice & has certainly saved money on staff. Downtime is non-existent; staff members have never had difficulty learning or using it. The software has been around since 1985, yet still routinely gets facelifts & new features that keep it looking like a brand new product ¿ rather than a clunker. At this point, there are offices that have gone from "new practice" to retirement with it ¿ even as we look at all the new toys that come along. What else can I say?

Source: Capterra
 

Karen from LFCC

March 2016

March 2016

Growing my practice was a breeze with ECLIPSE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In 1985, after carefully reviewing all the practice management software available for chiropractic & medical professionals, I was unable to find anything that provided report functions I felt I needed for my rapidly growing practice. ECLIPSE provided a solution, first for billing, then for appointment scheduling, that could handle our volume on the limited hardware of the 1980¿s. By the 1990's, SOAP was integrated. Each & every time insurers made us jump through new hoops to get paid - such as filling out myriad new forms to pre-certify visits. ECLIPSE provided new solutions to minimize paperwork and maximize time savings.

In fact, custom form creation was one of my favorite features of the last decade and allowed me to integrate custom BC/BS forms (without any programmers) so we could print them in seconds instead of filling them out by hand in 20 minutes. In addition to the tremendous time savings, the forms were now much more accurate and helped us cut down on payment problems resulting from simple typos!

And since many of my staff members were terrified of computers, it's a testament to its ease of use that they've managed so well. Of course, the electronic billing alone probably saved me from having to hire additional staff.

Now, the latest SOAP technology seems to make it even easier to record accurate notes. During my 25+ years in practice, I've performed IME's and reviewed documentation for payers. This has provided an opportunity to review S.O.A.P. from a variety of our colleagues. Documentation differs drastically from one physician to another. We use different techniques, went to different schools, attended different seminars and have been taught a variety of viewpoints. ECLIPSE allows for customization - especially in those areas where chiropractors may differ extensively from one another. Auditors seem to love it. And it's fast.

Source: Capterra
 

Daisy from WM&R

December 2015

December 2015

Oldie but Goodie

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Eclipse software for about 16 years. I think it is easy to use and handles many aspects of the practice such as billing, scheduling, EMR and reports. Usually when you call for customer service you don't get anyone on the line and you have to leave a voicemail with your call back number and you have to wait for them to call you. The wait varies. I've waited between 15 minutes to 24 hours for a call back.
Our practice has been searching for other practice softwares and doing training and demos for other software I do realize Eclipse, although user friendly, isn't keeping up with the times.
Eclipse isn't cloud accessible, and as far as the SOAP notes, the set up can be better as well as the way it generates the note.
Also, the patient statements aren't the best nor any other statements that are printed. It sucks that we cannot put our logo in any of the print outs.
We've been told by many, that the software is very archaic .
I'm satisfied overall. Just wish, more updates would occur to keep up with healthcare changes and technological changes in society.

Source: Capterra
 

Beth from Total Health Chiropractic PC

August 2013

August 2013

Love this software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is the easiest program of all I have used, including MediSoft, Lytec, and ChiroTouch. I would recommend this to anyone and in fact have. We recommended an office and we received 4 months of software maintenance free!

Source: Capterra