ECLIPSE Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE. Today, ECLIPSE is used by thousands of providers in all 50 states. Routinely used by multi-disciplinary, multi-site practices with hundreds of users and 150,000+ patients, it’s also suitable for single provider practices.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are all standard. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.  

 

ECLIPSE - ECLIPSE Scheduler
 
  • ECLIPSE - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

98 Reviews of ECLIPSE

Showing 1-20 of 98

 

from Optimum Chiropractic Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Software you can depend on! It's Wonderful!

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Functionality

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Value for Money

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I was part of a practice which used Eclipse for many years before using Eclipse in my own practice. I found it simple to navigate and was able to learn the system quickly. As my needs changed in the practice I was able to modify Eclipse for accommodation. Recently I began utilizing the e-mail blast to send out pertinent messages to my patients. Long hours of making reminder phone calls special scheduled appointments are no longer necessary. A few clicks of the mouse and I am able to send a message out.

Pros

The customer service team is knowledgeable and professional. They listen and go the extra mile to ensure that the problem is rectified, or the issue addressed. I love that Eclipse is able to be customized to the ever-changing needs of our profession, in addition to the needs of my office. The schedule allows me to follow not only the Patient appointment visits, but also the special tests and consultations which the Patients are scheduled for.

Cons

None. Customer service has been able to fix any issue I have had.

Advice to Others

Request a demonstration. You will be pleasantly surprised.

 
 

from Sylvester Chiropractic Centre
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

SOAP Notes

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While an Eclipse user for over 20 years I have always used the SOAP notes within the program for charting my patients progress. Like anything else new it took a little bit of time to get used to the system, but once I did I found that writing complete comprehensive notes quick and efficient. Recently I have been approached to perform peer reviews. It's amazing what I have to try to decipher. Hand written notes, canned paragraphs describing every test performed and what they mean, fourteen paragraphs to describe the patients symptoms. Some notes are totally devoid of information others have too much. The most constent thing I have seen in reports generated by Eclipse is that all the data is concise and logically presented, I don't have to sift through pages of notes looking for postive orthopedics, VAS scores, DTRs, etc . . . It is just easier to find all the information necessary to make a determination.

Advice to Others

It may take a little time tot get used to the EHR tab Encounters, but it is well worth your time.

 
 

from Miller Sports & Wellness Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Good features but unstable and unpredictable

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I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless.


CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved.


I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive):


Multiple people in file.
We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency.


Save errors
Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be.


User errors
Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update.
This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day.


Inconsistent Reports
Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time.
I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more.
We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions.


Can’t view file types, deleted printers, scanners, etc
Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations.

OUR EFFORTS:
Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price.

SUMMARY:
After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system.

Advice to Others

I would not recommend. The cost to "fix" the problems would have bought me 2-3 more expensive software systems in the long-run.

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: November 2016

November 2016

 

Dr. Therese Miller, thank you for using examples in your review. It helped tremendously as I first researched your comments & then spoke to your Milwaukee, WI office. What’s most unfortunate here is that any of these items would have been easily resolved had you actually called us. As it turns out, you repeatedly called a 3rd party rather than our HELP Desk – especially during the period from 5/2015 through 9/2016 when you never spoke to the Help Desk at all. And of course, until a week ago, you’ve been running a 2+ year old version of the software. Most recently, your office personnel seem to have unintentionally deleted patient files as you attempted to handle the “user errors” you describe. As far as we can tell, that’s the sole reason you became angry enough to write this review. Perhaps, if you had followed our backup recommendations, this problem wouldn’t have become an issue. However, you use a vendor we do not recommend and weren’t able to restore the data you erased because no recent backup existed.

First, any & all software in current use has restrictions when multiple users attempt to edit the same data simultaneously. That’s why we created Real Time Data Flow (RTDF) several years ago. This could have been instantly & easily turned on for your office at any time – and would have eliminated any issues you describe regarding multiple users & saving data. But you never called the Help Desk. (It would have taken less than a minute to make this change.) The user error issues would have also been eliminated by speaking with the Help Desk and/or working through the problem with them.

Next, based on your example, reports aren’t generating inconsistent data. On the contrary, if you had called the Help Desk, we would have explained how to properly run the report you describe. In your case, an additional filter might have been recommended. And we would have ensured you were more familiar with data filters, a concept used throughout ECLIPSE.

You also make a series of comments about your network, but never disclose the fact that your original network consisted of an old wireless home router and a few laptops that couldn’t provide the performance necessary for data throughput on your system.

Finally, we’re happy you renewed your subscription this past month & believe our annual subscription is quite reasonably priced. But it seems you saved hundreds of dollars at great expense to your practice. We invest a great deal of time & money into our technical support operations. We’re sorry you opted not to use those services to the extent you claim.

 
 

from Draughon chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Awful customer support. Not tier 2 certified

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Terrible customer service. They have been saying that they are working on tier 2 certification but nothing. Finally talked with the developer and he went on the attack, saying it is very costly. Well, it cost me thousands in lost bonuses. Run away.

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: November 2016

November 2016

 

Dr. Draughon-Preston, as an ECLIPSE user since 1996 who has personally received $26,460 from the MU incentive program, you’ve made a measurable profit on ECLIPSE over the 20 years you’ve used it as the backbone of your office. You paid nothing for the certified version in 2011 and waited 2 years to begin the incentive program while other ECLIPSE clients were receiving millions of dollars in incentive payments.

As you know, you’ve been able to discern our status at any time, even though you opted out of receiving email. You’re also aware that since roughly 7% of ECLIPSE users took part in the program (60% of whom dropped out after the first year), we didn’t pursue the next certification and focused our development efforts elsewhere.

Your sole contacts with the development team were via email in December, 2015. We reviewed those emails & found them to be diplomatic & devoid of any opinions regarding cost. Please feel free to publish them. And please pay special attention to the section where you were advised of an alternative that would have allowed you to continue to receive incentive payments w/o interruption.

Finally, as per myriad updates in our README & the most recent email sent to our clients on 10/17/2016, you’ll be happy to know that to address new CMS rules for the upcoming Merit Based Incentive System (MIPS), proposed in April 2016 as part of the Medicare Access and CHIP Reauthorization Act of 2015, it’s projected that ECLIPSE will be re-certified in February 2017 to meet upcoming MIPS reporting requirements.

 
 

from DR. MAZ
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

BEST SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I have had multiple billing software before. By far Eclipse is the best. I have been using it for the past 20 years. It is easy to use and adapt it to your office needs. The tech support is extremely friendly and more importantly they are available. You talk to a human as oppose to leaving a message and they call you 3 days after.

Advice to Others

For the price Eclipse is the best you can ever find.

 
 

from Chambul Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

I have used Eclipse at 2 clinics. It's great!

Ease-of-use

Functionality

Product Quality

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Value for Money

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I am used to switching software, as I have worked for a few doctors over the years. Eclipse is the friendliest, easiest one to work with, and the customer service is one billion times faster and more accomedating than Chiro Touch. Eclipse is way ahead of the curve on customizing their technology to your office's needs. It is also easy to navigate and updates regularly to the ever-changing medical requirements. I'd recommend it to any office looking to change. Support is free forever too!!!!! Other companies always charged us for updates and customer support, and if you really look at your bills thoroughly, it is kind of a rip off, full of hidden charges. Eclipse will not do that to you. It seems they really care about the happiness of their clients, rather than making money off of them. Check out a demo!

Pros

As stated above, the customization options.

Cons

None. Any issues had always been easy to fix.

Advice to Others

Check out a demo, (on go to meeting, I think) and write down any questions you have. You'd be surprised at what can be changed, for your needs.

  Response: Karen Walters, D.C., MPN Software Systems

Date: October 2016

October 2016

 

LouAnne. Thanks so much for your enthusiastic review! We just wanted to ensure readers were aware that ECLIPSE updates & Help Desk support are bundled into an annual subscription fee, which J.R., your office manager, is well aware of.

 
 

from Suffolk chiropractic Rehabilitation
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Best Chiropractic Billing/Managment Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Our offices have been using Eclipse practice Managment software for over 20 years. It has been used in our primary facility and numerous satellite offices. Eclipse is an intuitive program and user friendly, even for those lacking computer knowledge. It is able to track and create reports necessary for proper statistical Managment do any medical or chiropractic office. First rate support staff, always accessible, highly knowledgable, and very patient with all staff members. I would highly recommend this product for individual and multi Doctor facilities

Pros

Fantastic billing program. Fast efficient, easy to use. All statistics and data reports available with a few simple key strokes. Frequent upgrades keep the program current with coding and billing trends and forms. Great support.v

Cons

None that I can think of. Just love the program.

Advice to Others

If your considering computerizing your office or a new software system, this program is the one. Go with a well established company that takes great pride in their product. It works and it works well

 
 

from Spinecare Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

eclipse is great, easy to use and transition was a brief.

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Likes Best

I do billing myself and now it takes me less than two minutes what used to take up at least an hour of my time. Scheduling is really easy to do and my staff loves it. It has an option for reminders for us in individual charts which makes our day to day business run smoothly.

Likes Least

nothing

Recommendations

compare how much time this software will be saving you compared to any other. Daily SOAP notes would take more of my time in old software than whole new patient entry now takes in Eclipse.

 
 

from Kotkin Chiropractic Center PLC
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Implementation of the EMR with Eclipse

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Functionality

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Likes Best

I have been an Eclipse user since 2000 and was very comfortable with the software. I have put off the implementation of the EMR portion until I had the opportunity to sit down with a rep at a Chiropractic conference and he walked me through the process. His suggestion of bringing over 5 patients a day was a great strategy which worked well. We began in early January 2016 and we are 95% implemented.

Likes Least

The software limitations have to do with the templates that are not set up. For example, there did not exist any exams for the pediatric patient, from infancy to adolescence. I had to spend some time putting a template together because this is a large part of my practice. I would also comment that the software is unable to create a narrative or letter to include the notes. I hope this is something they work on in the future.

Recommendations

Ask for a demo, or better yet, visit an office that has implemented it to see how it works in real time.

  Response: Dr. Karen Walters, DC, MPN Software Systems

Date: September 2016

September 2016

 

Dr. Kotkin, what you consider a limitation… we consider a tremendous advantage! We recognize that every D.C. has learned to document visits differently based on school attended, clinical experience, etc. I’d be surprised if your clinical documentation looks just like mine. ECLIPSE contains extensive templates along with the ability to rapidly customize those templates and/or create your own. I think it’s great that you were able to create what you wanted!

You can embed your last Encounter, or just parts of it (e.g. Subjective) in any type of form letter template you create in ECLIPSE -- with or without other embedded patient information. And of course, Encounters can be printed on their own with headers that specifically meet CMS & insurer guidelines.

 
 

from ACHIEVE
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

A veteran user of Eclipse since the 90's

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Functionality

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Value for Money

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Likes Best

A no nonsense approach to practice management with a team of support that is top notch! AR management is one of the most important aspects to me in a practice management software and I have yet to see any other software handle it quite like Eclipse. From the reports, to tracking sales tax and inventory it is all in there. I am a reports kind of person, I like to know where money is and what I can expect to collect. The ability to set up individual "expected amount" fee schedules for our contract insurance companies is priceless. Scheduling clients/patients with ease.

Likes Least

As someone who has used this program for many years I really don't have any true "least likes" of the program.

Recommendations

Really give this software a look at. I have yet to find a system that is this customizable, user friendly with a support staff that is really willing to dig into your issues (if you have them).

 
 

from Kato Family Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Good EHR and excellent support!

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Likes Best

Pretty easy to learn to use. Excellent support and guidance w/ billing by my awesome trainer!
I also like the affordability of this product.

Likes Least

Nothing really comes to mind. My trainer is excellent...

Recommendations

None I can think of. Weigh the cost to value and decide on software...

 
 

from BAYSHORE FAMILY CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Happy with the product

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Functionality

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Value for Money

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Likes Best

We are able to get tech support in a timely manner. The ease of use is very nice.

Likes Least

Sometimes it seems to delete certain things put in the schedule

Recommendations

Don't be afraid to ask for help. It is confusing to learn at first, but with a good teacher it's easy.

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: September 2016

September 2016

 

Hi Dr. Meyers! Thanks for your review! According to our records, you haven’t called us about any appointment issues. We just wanted to let you know that we’ve contacted your office to better familiarize you with our audit log. The audit log is tamper proof, was certified to government standards in 2011, has been used by prosecutors to pursue theft-related convictions, and can show you directly which user deleted an appointment from the scheduler (and when). Audit reports can be generated to your screen with a variety of information and have extensive sorting & filtering capabilities.

 
 

from Lake Country Health Center
Specialty: Chiropractic
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Ease of Eclipse Software

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Likes Best

Eclipse is very customizable to our clinic's specific needs. The advisor that we have worked with for the past 27 years has helped us make any changes or modifications that we needed to make easy. She made sure that everyone in the clinic was comfortable with the changes before she left. She has been wonderful to work with as we transitioned to EHR and came out to our clinic and met with us on several occasions to make sure our transition went as seamlessly as possible.

Likes Least

There are frequent updates that have to be done before/after hours.

Recommendations

Their representatives are fantastic to work with. From the most challenging to the easiest of questions they are patient and helpful and will work with you until your question or concern is resolved and you are comfortable with the solution. The software is also very customizable and adaptable for whatever specific needs your clinic may have. This office has used Eclipse for 27 years and and it has always been up to date throughout all of the coding changes.

  Response: Ryan Weaver, VP, MPN Software Systems

Date: September 2016

September 2016

 

Hi Kyrsten! Thanks for your kind words. I reached out to Laura Davis, your rep, and asked her to contact you about updates. We’re actually proud of the fact that we’re constantly updating ECLIPSE, but there’s certainly no requirement that you download updates as often as we make them available. Unless you have a specific & immediate need for a change or addition, checking for internet based updates weekly, monthly or less often is up to you. I’d suggest you consider monthly updates as a reasonable compromise to ensure you’re “up-to-date.”

 
 

from Pirkl Chiropractic
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Enjoying using Eclipse at our office!

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Likes Best

Actual work that the system does for you, and it is quick and efficient. I am absolutely using my computer less, and working on my patient's pain conditions more. I also have had excellent customer service from this company (Galactec) and several affiliates we use for training and as our clearinghouse. Within 3 months, I felt we had a very good grasp of Eclipse's capability. We are still learning how to use this software more efficiently every day. There is a lot of options depending on how you want to run your practice.

Likes Least

I was skeptical about back-ups, but they are easy and second nature now. It did take a while to get the system set up the way we wanted to use it...but this would have been the case with any other software also. I was also concerned about tracking claims and payments between Eclipse and Infinedi, but ever since we bought this software they have made a more seamless connection between the two products. All the things I was concerned about, customer service and support helped me through.

Recommendations

It is the competence and professionalism of the training and support staff, throughout our training period and even months after the purchase of this software for very specific questions that really have made this software the right fit for our busy chiropractic office.

  Response: Mike Norworth, MPN Software Systems

Date: September 2016

September 2016

 

Dr. Pirkl, we appreciate your comments. After reading your review, we contacted your local trainer. She clarified for us that you attribute your time savings to both our SOAP (documentation) & billing as compared with your prior system.

 
 

from Meridian Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Used it in my office for 2 years

Ease-of-use

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Value for Money

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Likes Best

The price is cheap and its basic functions are easy to use.

Likes Least

The ehr portion just never clicked for me well and every time we needed more training prepare to pay out the nose for it.

Recommendations

If you need simple schedule and books this is a great program.

  Response: Mike Norworth, MPN Software Systems

Date: September 2016

September 2016

 

Dr. Jessop, we’re sorry we weren’t able to meet your needs during the short time you used ECLIPSE, which apparently ended over a year ago. It’s unfortunate that though you called us several times monthly with billing questions, you never called us for any help [or to express your frustration] with what you describe as the “EHR portion” -- which includes a variety of features such as extensive document management & SOAP. The Help Desk staff would have spent as much time as necessary to guide you as you transitioned from your paper SOAP system.

You experienced significant staff turnover not too long after you purchased ECLIPSE. Your original [independent] trainer provided an additional hour of training free of charge followed by 2 hours for $100 ($50/hour). We’re sorry you viewed that as “pay out the nose for it.” Our Help Desk would have been equally available to help new staff with the essentials, and short online videos were [and are] available free of charge to get any new staff member started with basics such as patient entry.

 
 

from COMMUNITY CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Inexpensive software, will do the job.

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Likes Best

Affordable, customer support will always return calls. We already know how to use it so we are very familiar with the software

Likes Least

Not very EHR friendly, it has limitations on EHR notes and they only have one vendor they can work with as far as credit card processing and their rates are high.

Recommendations

I think it is important to keep overhead low, so eclipse will cover the basic needs for starting practice without breaking the bank however efficiency is important and they could have better updates to make it more EHR friendly

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: August 2016

August 2016

 

Dr. Rosas, your Lewisville, TX office has been using ECLIPSE for years & processing credit card transactions through OpenEdge since December, 2014. As a practicing chiropractor, you can imagine my surprise when I learned that you’ve never shared any of the above concerns with either us or OpenEdge. I was further surprised after management personnel from both OpenEdge & GalacTek reached out over a two week period and spoke with you, Dr. Estess, and Kassandra. You agreed to supply OpenEdge with the alternate rates you’d been quoted. Yet, after multiple follow-up calls, OpenEdge still hasn’t received anything from you!

With regard to your “EHR notes” comments… according to Dr. Estess, he was getting messages that his “computer wasn’t connected,” an apparent problem with your network, not ECLIPSE. Regardless, the GalacTek Help Desk has made multiple attempts to provide assistance with your computer system. It’s my understanding your office has been too busy to speak with the Help Desk technician thus far.

Finally, your office waived training on ECLIPSE. However it was apparent during a 30 minute training session with Dr. Estess on the phone last week that perhaps “very familiar with the software” was optimistic regarding the EHR – a situation we’d like to believe has now been rectified.

OpenEdge was originally referred to us by a chiropractor client in Washington, who pointed out that many of our competitors use their CC processing services. Over a period of years, we’ve received a great deal of feedback regarding rates from friends & colleagues; virtually all consider the rates competitive. In fact, GalacTek became an OpenEdge client as well. These days, chiropractic clients process millions of dollars monthly through OpenEdge and issues are rare.

 
 

from Whole Health Associates
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Enjoy much of the program - but there are things we do not like

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Likes Best

I like how customizable the calendar for making appointments is.

Likes Least

assorted oddities that create extra clicks - like when I open up a payment that has been applied to multiple bills - you have to click the down arrow to see them all - it doesn't automatically allow you to see the rest of the screen

Recommendations

I do not know what recommendations I would have - using the software is the best way - so a live trial is the best.

  Response: Dr. Karen Walters, DC, MPN Software Systems

Date: July 2016

July 2016

 

Your ECLIPSE subscription lapsed about 18 months ago (so your updates aren’t current), but I hope you’ll take the time to call the Help Desk. Your 6 provider multi-disciplinary facility has been using ECLIPSE since 2006. The issue you describe about a feature added in 2013 has always been configurable & instructions in your README detail how to change it. We also reviewed your call history, including dozens of calls made since 2012 -- many of which related to your network -- and found absolutely no issues that weren’t easily resolved in a timely manner (such as questions about the ICD-9 to ICD-10 transition & new CMS forms). We wish you had taken the time to communicate with us about the issue you describe in your review.

 
 

from Rider Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Really like the software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the fact that it is a one stop shop. Get billing and Great easy to use EHR system. Support is great.

Likes Least

Can get a bit teadus entering all the EOBs in manually, but that lets you see what you still need to collect and follow up on.

Recommendations

I would recommend being very comfortable with billing, and make sure that if you don't understand something to call and have them show/explain it too you. There are lots of different ways to do the same thing.

  Response: Keith Ferry, GalacTek Help Desk Director, MPN Software Systems

Date: May 2016

May 2016

 

Thanks for your review. The Help Desk has reached out to explain how to automatically import & apply electronic EOB remittance information – which we’ve been handling for decades. Also, if your claims clearinghouse is Infinedi, ECLIPSE will find, download & prompt you for remittance & acknowledgements as you submit claims. EOB’s received as paper checks can be applied manually during a single bulk entry operation to multiple patients. Finally, paper EOB’s can easily be scanned to one or more patient files in a few steps.

 
 

from Whalen Chiropractic
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Long time Eclipse User

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
Quality
Support
Likes Best

It has been very reliable, and generally pretty easy for staff to learn.

Likes Least

I just cannot use the EHR/charting component. I do not find it user friendly and it takes forever to enter a complicated new patient. I treat a lot of work comp and PI patients, and I have never been happy with how long it takes to enter a new patient. Once all the data is in the encounter record subsequent visits are pretty quick. However, because of this issue I am now researching other EHR software for my practice.

Recommendations

Do your homework. Consider contacting other docs in your area to see how they like it. Include staff in your analysis. What is the likely learning curve? As I said, Eclipse has worked pretty well for us for more than a dozen years, but I think there are programs that offer more functionality. Make sure you know what is most important for you- most programs out there today do most things, but not everything well.

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: May 2016

May 2016

 

Dr. Whalen… as an ECLIPSE user since 1997, we appreciate that you’ve never received training on the Encounter, which was introduced 14 years later. In fact, you’ve called us about the Encounter a collective total of 3x in the past several years but never mentioned the issue noted in your review. We’ve reached out to your office several times in recent days in an attempt to help you speed up a process for which we’ve received extensive positive feedback in recent years -- specifically inclusive of the types of documentation you mention (e.g. Personal Injury).

We understand that user interfaces for clinical documentation can spark profound differences of opinion among providers. However, after five years of nationwide feedback, we’re confident that the extensive built-in customization abilities can help you create a process that’s reasonably efficient for your new patients as well as your existing patients. We hope you’ll give us a chance to get this working for you.

 
 

from Nonnenmacher Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Wow great software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

For the EHR aspect it is easy and fast. Stored phrases helps out when doing DTR WNL for example.

Likes Least

Would love have more of an anatomical body where I can point on area of patient concern. Which it would tell the EHR area of segment of adjustment.

Recommendations

Compare software prices w other companies. If you have to pay for the software per month, per year, updates.

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: May 2016

May 2016

 

We’re glad to hear you’re happy with the Encounter. You’ve been using ECLIPSE since 2010. Perhaps that’s why you’re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we’d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term “cut & paste” mentality before Congress.

The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It’s now 2016, and we’ve received a great deal of feedback from auditors & investigators, including comments that the Encounter “sets a new bar.”

 
 
 
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