Kareo Clinical EHR Software


 

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software.

Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.

 

Kareo Clinical EHR - Agenda
 
  • Kareo Clinical EHR - Agenda
    Agenda
  • Kareo Clinical EHR - Billing analytics
    Billing analytics
  • Kareo Clinical EHR - Calendar
    Calendar
  • Kareo Clinical EHR - Charges
    Charges
  • Kareo Clinical EHR - Insurance collections
    Insurance collections
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

400 Reviews of Kareo Clinical EHR

 

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Software Advice Reviews (288)
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Showing 1-20 of 288

Sandy from ClaimPro Medical Billing
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am new at this billing venture and I would not have made it through had it not been for the fantastic support at Kareo. This is a dedicated company and I am fortunate enough to have become a part of it. The entire package is very user friendly but the support you receive is the best in the field. I have told many, many people about Kareo and how pleased I am with what they provide, I know others are looking into switching.

Pros

support, ease of use

Cons

a bit pricey but if I made more money I would not find fault...they deserve to charge what they do!

 
 

Shahid from Liver Institute PLLC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Kareo EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
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Quality
Support

Kareo EHR is very user friendly. Has all the basics elements in the face sheet of patient. Easy to record and keep track of prior appointments.

Pros

Easy to use
organized

Cons

Takes a lot of time to connect with e-prescribing and still waiting on labs to connect.
Cannot customize a lot.
Terrible customer service.

 
 

huma from Liver Institute PLLC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Kareo PM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is a good scheduling software. Hard to get all insurances for e billing and eligibility. Still need to do file paper claims.

Pros

Easy to use.

Cons

Cannot change or add things

 
 

Leah from REOH
Specialty: Occupational medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have an unusual practice and although Kareo is more robust than we need it to be, we have found that it is easy to modify and tweak the process to be really helpful for our business.

 
 

sheila from Daniel Heart & Vascular Ctr
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Have had worse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It's ok, there is a lot still to approve on. Customer service is bad but the product is fairly user-friendly

Pros

The ease of billing and reporting

Cons

EHR side is note flexible enough, I know more than the support group they have

Advice to Others

If its your 1st her a good one to start

 
 

Bevin from Inner Peace Behavioral Health
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

not for mental health practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

the program seemed to have great reports about income, revenue, A/R, etc.. however not the best for scheduling and managing the practice
It was difficult to see clearly what had been done, what needed to be done and what payments were missing; it was difficult to tailor to my practice, since the way private practice runs, you never get the full payment; but I would still need to know what wasn't paid by insurances in a clearer manner

Pros

the report generation was good

Cons

not flexible enough to fulfill the needs of a mental health practice

Advice to Others

may be ok for strictly medical practice - but also not the greatest with scheduling/had several issues

 
 

Crystal from C&M Business Professionals, LLC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Unethical practices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been with Kareo since 2011. There have been some growing pains with the EHR. The support used to be outstanding but now it is very poor. Unanswered help tickets. Losing clients in cue for a help tickets or transfers.

Pros

The Practice Management portion is very user friendly.

Cons

They steal your clients by telling them to use Kareo's billing service so that your client can get all the training and support they need for EHR and Meaningful Use. Support lacks training in helping your clients resolve issues. They are most likely to tell you that there is an issue on your side. I think the most horrifying part of this is they will not provider your client's support but are more than welcome to take your client from your business and supposedly provides them with outstanding support. I have had first hand experience with Kareo's in house billing. They are another company that only providers data entry and fails to tell the providers that they need an in house biller anyway.

Advice to Others

Be cautious right now about Kareo.

 
 

Linus from North Shore Physicians Group
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

simple, intuitive but needs some updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
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Support

Very nice software, nicely designed but need some updates especially medication.

Pros

Simple, easy connection, no needs maintenance

Cons

Nonformulary drug, non-custom drug order is tough

 
 

Cara from Craft Behavioral
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good Value for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Started small with just the billing platform and have expanded to billing support, EHR, and marketing. The EHR and billing work seamlessly and accounts can be viewed in EHR. Pt reminders are via phone, text and email. Most insurance verification can be done on the platform. Labs and other ancillary services can download results into the EHR.

Pros

It's the total package. You can purchase as much support or as little as you feel you need. Marketing made a big difference for us. The pt reminders have made a huge difference also.

Cons

Sometimes your team gets changed and there is a getting to know you stage.

Advice to Others

Do the EHR and billing platform together. Some EHRs claim they can work 100% with a billing platform but once you've experienced it, and experienced lost data that didn't translate over, you won't go back.

 
 

Jim from JB, Llc
Specialty: Applied Behavior Analysis/Autism
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Kareo customer service sucks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Prefer the ease of use and superior customer service of therapy notes.

Pros

Pot customer service undoes any good this software can provide.

Cons

Will hold your notes hostage when you decide their service is inferior.

Advice to Others

Get therapy notes.

 
 

Alexandra from Lk Oconee Rehabilitation and Performance Center, LLC
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Exactly what we need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have a small practice and weren't happy with the current software we were using. We were looking for a software that wouldn't break the bank but would offer some good options and a great product. Well, we found that with Kareo.

Pros

The software is user-friendly, a lot of reports are available - Kareo also has an 'add-in' for Excel where users can build their own reports with the data ( a time consuming great option for us!). Setting up the company and some of the time-consuming - but most set-ups can be. Online chat support, quick response to emails, etc.

Cons

A 'coach' was assigned during the onboarding process to assist with the general set-up and questions; the support wasn't the best (initially). However, - we are now completely satisfied with the support received and someone is always available to answer our questions.

Advice to Others

Suggest others find out exactly what they need from the software.... the list of needs / wants, etc. and go from there. Not all software is created the same so do your homework before jumping in.

 
 

Alice from SOUTHEAST CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

BEST MOVE

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The move to use Kareo was the best thing we have done for this company in years. This product is very user-friendly. If you have a question you can go to their online help videos or you can call/email support(the response time is within 24 hours) The functionality is awesome. I am able to keep track of claims so much better than our old PMS. Researching paid claims is also very easy and not time-consuming at all. We are only 6 months into this program and it has improved our billing issues. I know there is more to learn and I am excited to do so.

Pros

Posting ERA payments....Hands down!

Cons

nothing yet

Advice to Others

There is a cost involved. Make sure you are aware of all charges before signing on.

 
 

Reena from Sun Physical Therapy
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Do Not Use Kareos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our Company had full package from Kareos which included them doing billing for us. It was hard to get to customer service, it would take more than a week to fix a problem, We have to call back to follow up and every time we called they were still working on the problem. Customer Services very slow and not helpful.

 
 

Amber from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Mixed bag.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

A lot of things were great about this product, however, they do not allow dual signatures so if you have supervisees there is no way for both the supervisees and supervisor to sign a note. For that reason, we had to look elsewhere.

I do love their mobile app, however!

 
 

Dan from Roaring Fork Christian Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

For mental health professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Kareo's EHR system is relatively easy to use and quite comprehensive. While there are components that are not needed within the mental health profession, it's fairly easy to figure out what is needed.

Pros

Entering client demographics is easy and useful. Finding what you need does not take long at all, as the navigation is very user-friendly.

Cons

I do not understand why the practice clients cannot be deleted in the EHR. They are not real clients. Also, it is not set-up to be Mac-friendly, at least from my perspective. Everything works fine on a Mac, but scrolling and getting to what you need can be cumbersome at times.

Advice to Others

Call Kareo and ask for a tour of the program. You'll see that it's easy to use, secure and user-friendly.

 
 

al from Santee family dentistry
Specialty: Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

try another company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Took a month to transition us from doctorbase to their kareo software. Here never seems to be a single person that can solve the transition. We were told software was ready to use then told I had to call my dental software company to unlock my data and did not offer sign a business agreement to protect my dental database.

Pros

Nothing positive to say after one month.

Cons

I can not adjust the email and text time frames to what I want. Poor customer support.

Advice to Others

If you are looking for customer service look elsewhere for it.

 
 

Phillip from Neuropsychology Consultants
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Easy to use and great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've been using Kareo for about 4 months now with my mental health practice. It is a great value given the price compared to others and is easy to use and user-friendly. I use the billing, scheduling, and marketing modules. I do not currently use the EMR module.

Pros

Price, ease of use, and ability to access the fundamental features from both PC and Apple products including tables.

Cons

Periodically appointments on my schedules will disappear after the patient has been "checked out". Also, there are problems when you switch back and forth between the PC application and the web-based functions. Lastly, customer service has not yet fixed these errors, despite me emailing and calling for months.

Advice to Others

If you are looking for something cheap, easy to use, and that can be used across PC and Apple products this is a good product. But it's not perfect and they have several glitches that need to be worked out.

 
 

Larry from Larry Antosz, PhD
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Kareo Billing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was looking for a billing software for my relatively new part-time private practice (licensed clinical psychologist/psychotherapy). At the time I got the referrals from Software Advice, I was looking primarily at the moment to get started billing Medicare for an increasing client caseload with Medicare coverage. I contacted my three of the four companies provided to me and Kareo was the first to be able to set me up with billing Medicare, While now I can expand to use it for billing other insurances, I still have not set up another insurance to bill. So I will have to see how that goes. However, by consistently billing Medicare now with this software, I am familiar with many of the features of the software and billing is relatively quick and simple. I did sign up for Kareo's clinical software and while I am currently paying for it, I still have not used it.

Pros

Once client and insurance info is set up, It is very quick and easy to bill online for each claim. Thus I am more likely to bill for each session soon after the session rather than waiting to bill a few sessions in a batch. Also, the software allows for printing out 1500 paper Forms. I have not tried this feature yet but it could save me time and hassles refiling if I can fill out the form through the software. I also think some of the online tutorials are very helpful and thus make getting information more convenient than have to sign up for a phone or video training session. I have had contact with a number of the training coaches and in general, they have all been very helpful and easy to access. The billing software is also set up to record payments, running balances, etc. I have not utilized that feature yet but it is nice to know that it is there.

Cons

I really do not have a specific complaint about the software or the staff support.

Advice to Others

I was very busy when I initially got started with this software. I think I could have become more quickly proficient with it by setting aside time for the various tutorials and maybe using the various training coaches more effectively.

 
 

Diane from Tabletop Consulting
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Kareo Clinical EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

First time user, installed for a single-practitioner clinic, NP who requires a collaborating physician. I believe that the software is a very good value for the cost, and the other modules I used, Marketing and Billing were also easy. Key to success with Kareo (or any EHR) is getting the practitioner to complete the training and properly use the program. It doesn't have the bells and whistles of the very high-priced, server-based EHR's, but then again it also doesn't have the high price. I stay away from the so-called "free" EHR's, because of advertising and information harvesting concerns. I would recommend this software to others.

Pros

Customer service is excellent! We had an issue with the collaborating not being able to log on as a provider, and Kareo resolved the situation to our satisfaction. Our rep extended every bit of assistance he could as well.

Cons

Some limitations to the patient portal, which are being addressed, as I was informed by Kareo. Knowing when to use the desktop app and when to use the online app was a bit confusing for new staff.

Advice to Others

Talk to your rep, take advantage of the 30-day free trial, and REALLY USE the program during that time before you decide.

 
 

Raymon from Greater Alabama Family Foot Care
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Dr Artopee Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have had a Solo Podiatry practice with 3 locations all in different cities. I originally used an expensive EMR software in an unsuccessful attempt to organize, have global access to pts charts, labs,etc.. Despite lots of $$ and time spent the software did not completely meet my needs. I later tried KAREO which made:
#1- transitioning from paper to EHR less frustrating and less time-consuming.
#2)- Interoffice communication was easier in both EHR & EMR.
#3)- Scheduling was easier and the appt reminders reduced No-shows Drastically.

Pros

It is very User-friendly. The SOAP Notes generated look very professional. Scheduling is easy and the appt reminders reduced No-shows Drastically.

Cons

Customized Template Creation is complicated and time consuming

Advice to Others

Overall Good EHR

 
 
 
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