Kareo Clinical EHR Software


 

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software.

Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.

 

Kareo Clinical EHR - Agenda
 
  • Kareo Clinical EHR - Agenda
    Agenda
  • Kareo Clinical EHR - Billing analytics
    Billing analytics
  • Kareo Clinical EHR - Calendar
    Calendar
  • Kareo Clinical EHR - Charges
    Charges
  • Kareo Clinical EHR - Insurance collections
    Insurance collections
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

406 Reviews of Kareo Clinical EHR

 

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Software Advice Reviews (293)
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Showing 1-20 of 293

Shirley from Complete Provider Resource
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Relatively easy transition after nightmare experience with previous vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Admittedly, we're still new, but we've been very pleased with the support we've been able to find through the help desk and the Facebook groups. We've encountered a number of practices who have already worked out many of the issues we've encountered and have taught us a lot in the process. We really like our success coach, and he's gone out of his way to help me work through some of the particular things my clients want.

Pros

It's easy to use, and cost-effective for us.

Cons

We wish they had a collections module. Right now it's a VERY manual process.

 
 

anusuya from windsor internal medicine
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using kareo for more than 5 years. Lately the waiting time to talk to a customer service rep is too long.
most of the time we don't get the answer and will say we will get a call back. we never get a call back .
If we ask for help with EHR and templates most of the time they don't have the answer.
Also we have to pay for training session other than the initial session

Pros

Nothing at this time

Cons

frustrating

 
 

Francis from Caring Partner Medical Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am currently using this EHR because my billing company recommended it since they use the Kareo practice management. It has been a nightmare for me having used a much better EHR - Athena. The onboarding process was a disaster and after 3 months, the lab integration has not been completed with labcorp and there is no follow-ups. I have to initiate every contact with my coach who should be reaching out to me to make sure that my transition to kareo is seamless.

There is no integration with Imaging centers so you have to order the tests and then manually fax to the imaging center unlike Athena.

When it comes to labs, you cannot find some of them like a common FIT test to screen for colon cancer.

How about e-prescribing? Forget about prescribing common diabetes supplies like test strips, lancet or OTC medications, they are not there. With Athena, once you start typing the name of the supply you need, it pulls everything up and you can transmit those to the pharmacy electronically. For those you now want to fax to the pharmacy manually, the pharmacy name, phone or fax # does not even show on the prescription so you have to go back to the patient's chart and go to somewhere in the demographics to find the fax # and then write it down or memorize before faxing.

When you place a referral, you cannot attach documents such as labs, radiology reports to the referral before efaxing. What is the point efaxing just a referral and then printing out other relevant records that should accompany the referral to manually fax....so dumb.

How about releasing a patient result to their portal, you are not able to comment on the results that you are releasing to the patient. You have to send a different message to the patient after you have already released the results. Now, I keeping getting an error sending a message to patients through the portal using Google chrome browser and Firefox with different computers and they don't have any clue what is going on. I can't get any help with the technical support or my coach. They created a case and that's it. I guess I need to be calling them and taking time from caring for the patients to be doing that before I can resolve any issues.

Pros

Frankly, I do not see any

Cons

Everything

 
 

sylvia from PT Solutions
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Customer Service lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I signed up for a one month free trial and gave my credit card info for same. They told me they required a card on file and would not charge it until after the first month and someone would confirm with me before I was charged.

I had trouble logging onto the website and it took three work days for anyone to get back to me to reset my password. So, I was not able to practice any of the over-the-phone training because I could not log into the account. A "success coach" arranged a training session for me, but it was not practicable because I could not log into Kareo in my own account. Finally, three weeks into the free one-month trial and unimpressed with customer service, I requested to cancel by sending an email to the training department, accounting department, a "success coach", and the individual who signed me up originally, and it has been two days and not one person has acknowledged my request to cancel the account. I am afraid that my credit card will be charged at any time because I have been unable to log into the account to remove my credit card information.

 
 

Elysia from Southern Wellness Services, Inc.
Specialty: Psychiatry & Psychology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Easy to set up and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

Support and training videos are available to walk you through the set up. Many facets of the software are highly configurable, so you can customize Kareo for your office needs.

Cons

I have been using this software for almost two months, and I haven't found any cons yet. I will keep looking....

 
 

Mia from Back To Life Health & Wellness
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Worst customer service and they do not have a system in place to transfer or download your ehr notes when you no longer want to use their service. You literally have to download all patient notes one by one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

They should not be in business

Pros

Absolutely nothing. They change service fees without any warning. They never answer the phone. When you do speak with customer service they really could care less.

Cons

Worst customer service and they do not have a system in place to transfer or download your ehr notes when you no longer want to use their service. You literally have to download all patient notes one by one.

 
 

Sandy from ClaimPro Medical Billing
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am new at this billing venture and I would not have made it through had it not been for the fantastic support at Kareo. This is a dedicated company and I am fortunate enough to have become a part of it. The entire package is very user friendly but the support you receive is the best in the field. I have told many, many people about Kareo and how pleased I am with what they provide, I know others are looking into switching.

Pros

support, ease of use

Cons

a bit pricey but if I made more money I would not find fault...they deserve to charge what they do!

 
 

Shahid from Liver Institute PLLC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Kareo EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Kareo EHR is very user friendly. Has all the basics elements in the face sheet of patient. Easy to record and keep track of prior appointments.

Pros

Easy to use
organized

Cons

Takes a lot of time to connect with e-prescribing and still waiting on labs to connect.
Cannot customize a lot.
Terrible customer service.

 
 

huma from Liver Institute PLLC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Kareo PM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is a good scheduling software. Hard to get all insurances for e billing and eligibility. Still need to do file paper claims.

Pros

Easy to use.

Cons

Cannot change or add things

 
 

Leah from REOH
Specialty: Occupational medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have an unusual practice and although Kareo is more robust than we need it to be, we have found that it is easy to modify and tweak the process to be really helpful for our business.

 
 

sheila from Daniel Heart & Vascular Ctr
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Have had worse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It's ok, there is a lot still to approve on. Customer service is bad but the product is fairly user-friendly

Pros

The ease of billing and reporting

Cons

EHR side is note flexible enough, I know more than the support group they have

Advice to Others

If its your 1st her a good one to start

 
 

Bevin from Inner Peace Behavioral Health
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

not for mental health practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

the program seemed to have great reports about income, revenue, A/R, etc.. however not the best for scheduling and managing the practice
It was difficult to see clearly what had been done, what needed to be done and what payments were missing; it was difficult to tailor to my practice, since the way private practice runs, you never get the full payment; but I would still need to know what wasn't paid by insurances in a clearer manner

Pros

the report generation was good

Cons

not flexible enough to fulfill the needs of a mental health practice

Advice to Others

may be ok for strictly medical practice - but also not the greatest with scheduling/had several issues

 
 

Crystal from C&M Business Professionals, LLC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Unethical practices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been with Kareo since 2011. There have been some growing pains with the EHR. The support used to be outstanding but now it is very poor. Unanswered help tickets. Losing clients in cue for a help tickets or transfers.

Pros

The Practice Management portion is very user friendly.

Cons

They steal your clients by telling them to use Kareo's billing service so that your client can get all the training and support they need for EHR and Meaningful Use. Support lacks training in helping your clients resolve issues. They are most likely to tell you that there is an issue on your side. I think the most horrifying part of this is they will not provider your client's support but are more than welcome to take your client from your business and supposedly provides them with outstanding support. I have had first hand experience with Kareo's in house billing. They are another company that only providers data entry and fails to tell the providers that they need an in house biller anyway.

Advice to Others

Be cautious right now about Kareo.

 
 

Linus from North Shore Physicians Group
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

simple, intuitive but needs some updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very nice software, nicely designed but need some updates especially medication.

Pros

Simple, easy connection, no needs maintenance

Cons

Nonformulary drug, non-custom drug order is tough

 
 

Cara from Craft Behavioral
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good Value for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Started small with just the billing platform and have expanded to billing support, EHR, and marketing. The EHR and billing work seamlessly and accounts can be viewed in EHR. Pt reminders are via phone, text and email. Most insurance verification can be done on the platform. Labs and other ancillary services can download results into the EHR.

Pros

It's the total package. You can purchase as much support or as little as you feel you need. Marketing made a big difference for us. The pt reminders have made a huge difference also.

Cons

Sometimes your team gets changed and there is a getting to know you stage.

Advice to Others

Do the EHR and billing platform together. Some EHRs claim they can work 100% with a billing platform but once you've experienced it, and experienced lost data that didn't translate over, you won't go back.

 
 

Jim from JB, Llc
Specialty: Applied Behavior Analysis/Autism
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Kareo customer service sucks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Prefer the ease of use and superior customer service of therapy notes.

Pros

Pot customer service undoes any good this software can provide.

Cons

Will hold your notes hostage when you decide their service is inferior.

Advice to Others

Get therapy notes.

 
 

Alexandra from Lk Oconee Rehabilitation and Performance Center, LLC
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Exactly what we need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have a small practice and weren't happy with the current software we were using. We were looking for a software that wouldn't break the bank but would offer some good options and a great product. Well, we found that with Kareo.

Pros

The software is user-friendly, a lot of reports are available - Kareo also has an 'add-in' for Excel where users can build their own reports with the data ( a time consuming great option for us!). Setting up the company and some of the time-consuming - but most set-ups can be. Online chat support, quick response to emails, etc.

Cons

A 'coach' was assigned during the onboarding process to assist with the general set-up and questions; the support wasn't the best (initially). However, - we are now completely satisfied with the support received and someone is always available to answer our questions.

Advice to Others

Suggest others find out exactly what they need from the software.... the list of needs / wants, etc. and go from there. Not all software is created the same so do your homework before jumping in.

 
 

Alice from SOUTHEAST CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

BEST MOVE

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The move to use Kareo was the best thing we have done for this company in years. This product is very user-friendly. If you have a question you can go to their online help videos or you can call/email support(the response time is within 24 hours) The functionality is awesome. I am able to keep track of claims so much better than our old PMS. Researching paid claims is also very easy and not time-consuming at all. We are only 6 months into this program and it has improved our billing issues. I know there is more to learn and I am excited to do so.

Pros

Posting ERA payments....Hands down!

Cons

nothing yet

Advice to Others

There is a cost involved. Make sure you are aware of all charges before signing on.

 
 

Reena from Sun Physical Therapy
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Do Not Use Kareos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our Company had full package from Kareos which included them doing billing for us. It was hard to get to customer service, it would take more than a week to fix a problem, We have to call back to follow up and every time we called they were still working on the problem. Customer Services very slow and not helpful.

 
 

Amber from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Mixed bag.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

A lot of things were great about this product, however, they do not allow dual signatures so if you have supervisees there is no way for both the supervisees and supervisor to sign a note. For that reason, we had to look elsewhere.

I do love their mobile app, however!

 
 
 
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