NextGen Software


 

NextGen is one of the nation's largest providers of medical software and is used by over 60,000 providers. They offer several different products to help practices and hospitals manage the financial, administrative, and clinical components of their businesses. NextGen has won many awards since their start in 1973, including repeated rankings on Forbes and BusinessWeek "top companies" lists. For example, in 2010 they were ranked #22 on Forbes Best 200 Small Companies in America.

NextGen Ambulatory EHR has received 2011/2012 CCHIT certification, as well as the important ONC-ATCB certification. This is required for physicians that want to receive Meaningful Use incentives outlined in the American Recovery and Reinvestment Act (ARRA). EHR software companies must meet a long list of feature and functional requirements to receive these certifications. So, pardon the jargon, but NextGen's Ambulatory EHR is a feature-rich system. It provides coding optimization and compliance (i.e. E&M coding advice), ePrescribing, lab integration, image management, and more.

NextGen Practice Management helps providers manage the financial and administrative aspects of their offices. It helps practices manage patient appointments, submit claims to payers and clearinghouses, verify patient eligibility, and more.

NextGen is designed for medium and large practices with 2 or more physicians, and is ideal for a few specialties, namely cardiology, ophthalmology and community health centers. In addition to their EHR and practice management system, NextGen offers revenue cycle management, health information exchange, and patient portal applications. They also provide EDI services and offer off-site data protection.

 

NextGen - Cardio Cat
 
  • NextGen - Cardio Cat
    Cardio Cat
  • NextGen - Clinical Dashboard
    Clinical Dashboard
  • NextGen - Financial Dashboard
    Financial Dashboard
  • NextGen - Health Maint v8
    Health Maint v8
  • NextGen - Orders 6
    Orders 6
  • NextGen - Final Note
    Final Note
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

85 Reviews of NextGen

Showing 1-20 of 85

 

from iPN
Specialty: Multi-specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Direcor of IT Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Using the software since 2000. They are usually in the 1st wave of EMR software companies that are certified to the latest standards. You get out of it what you put into it. There is so much it can do but you need to make sure your staff is trained and continues to train as rules and regulations change that require software changes. They have a robust community of existing clients who share best practices. Internal reporting is good however the database is open so if you have staff that know SQL you can pretty much get what you want.

Pros

Interoperability - Very easy to send and receive clinical data from other healthcare systems.

Cons

Initial price point is off putting however unlike other EMR products they don't nickle and dime for every little "feature"

Advice to Others

Ask other folks what they are using. Get on their user forums to see what issues other clients are having.

 
 

from Elic heath centers
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

Next-gen software rating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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The software for the most is pretty nice system. I don't have much experience with it but when I do use it it's pretty straight forward.

Pros

It's fairly easy to use once you know what you are doing.

Cons

Takes a little while to learn all the features that it can do.

 
 

from Elica Health Centers
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

NextGen For Real?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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I love it. It works great with Qsi Dental. It gets the job done. Cant do everything we want to do because of our hosted provider but thats no fault to dell or anything.

Pros

Great plug ins.

Cons

Wished it was more robust.

Advice to Others

Its fuctional.

 
 

from EARH
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

NextGen Flexibility

Ease-of-use

Functionality

Product Quality

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N/A

NextGen has the flexibility to customize without losing the functionality of software.

Pros

Easy to use!

Cons

Can Feel like a lot of clicking and providers would like more characters allowances in some of the text boxes.

 
 

from Family Health Center
Specialty: Dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

EDR PM EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I really like the way that the software works together. It makes patient care work smoothly.

 
 

from ft bend gastro
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

Love hate relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Love the end result, but the install and training and white paper becomes overwhelming at times.

 
 

from Lone Star Circle of Care
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

Overall Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

There are pros and cons with any PM/EHR system on the market today. There is no one perfect solution but NextGen has made great strides to begin listening to their clients and developing their product around client needs. This did not appear to be their methodology in previous years so this shift was most welcomed. The PM side of NextGen has been fairly strong from the beginning and has wide reporting capabilities. The core application side of the EHR is intact. The KBM side of the EHR still needs overhaul in some areas, but the current items in the works show the shift in the right direction.

Pros

Reporting

Cons

KBM for Behavioral Health is still way behind the current needs.

Advice to Others

Take a look at NextGen. If you purchase, don't get carried away with customizing early on as it can become a very deep rabbit hole that is hard to climb out of. Try to use the out-of-the-box versions first.

 
 

from Premise Health
Specialty: Occupational medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Support sets NextGen apart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support

We use this application in a large enterprise environment along with EHR software from other vendors. While features and functionality are similar across each of our EHRs, NextGen has significantly raised the bar with their Support. Their support team is incredibly responsive and consistently finds solutions and then works with our internal IT teams to implement those solutions.

 
 

from Fort Bend Gastroenterology
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

Cant live without it!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

N/A

Being a solo practice in in Gastroenterology, we could not survive without the support we receive from our Nextgen relationship. We have an account manager that makes our experience more personal and the additional webinars for educating our staff on all topices are espcecially helpful.

Pros

Constant upgrading to make life easier

Cons

Sometimes the costs of new items or abilities is too expensive for solo practitioners but is improving!

Advice to Others

Contact NextGen to tell you how they can optimize your life

 
 

from rhchc
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Next Gen is an innovative company that allows us to provide our clients with the best care and quality EMR can provide

 
 

from Monarch HealthCare
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

Good and improving

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The support and response time from Nextgen is great.

 
 

from Adelante Healthcare
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

bens review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Nextgen is an great application east to use is to configure , Support is fast and reliable
i would tell everyone to get this total package

 
 

from Arroyo Vista
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

Nextgen Patient Portal Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

Patient portal is easy to setup. Definitely recommend for most Nextgen implementations weather your trying to reach MU2 status or just patient engagement. How ever your appointment scheduler is setup it translates to your patient portal. The majority of setup involves routing communication.

Pros

Having several options to integrate credit card and patient chart are great as it makes the portal much more functional.
You can change all the default text to your own brand. Additional charge for customizing with logo of your own brand. Patients see a nice intuitive portal where its easy to identify upcoming appointment and email received.

Cons

The additional customization and monthly charges could be lower.

 
 

from Erie County Community Health Center
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

NextGen Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

NextGen is easy to navigate through. We are a FQHC/Multi-Specialty Practice utilizing EPM, EHR and EDR. The software is easy to learn for new users.

Pros

User friendly. Continuously improving and bringing new templates to EHR.

Cons

Currently working in Beta-Testing or 8.3.11 and there seems to be more clicks than the current version.

Advice to Others

The more you utilize NextGen the better outcomes you will have.

 
 

from Dr. Stanley Stein
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

nextgen ehr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

using EHR since 2011 and I have seen how it is improving with all the updates & keeping us informed.

Pros

get your next update in test enviornment first

Cons

needing to have fixes after next version has been released

Advice to Others

get your next upgrade in test enviorment first

 
 

from stephenville medical & surgical clinic
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

NextGen

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Using NG for 5 years, both EPM and EHR. Overall, good product.

Pros

Sophisticated product for accurate billing.

Cons

Lots of check boxes, take more time to chart than free texting, but must use click boxes in order to get accurate coding.

 
 

from Friona Rural Health Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Thoughts on NextGen

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

We are family practice and it fits all our needs. Reporting is a great feature.

Pros

NextGen continually is improving. "Less clicks" is awesome. Updates don't cost us unlike other softwears.

Cons

We are rural and occasionally or web goes down. We are cloud based and our providers go nuts. It usually only lasts a few minutes.

Advice to Others

Ask a lot of questions. Get to know your support staff, they are critical to success. Come to UGM and take advantage of the hands on lab.

 
 

from Lake County Health department
Specialty: Ob Gyn / women's health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Positive work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

i am an RN and have been working with NG for the last 7 years. I feel over the years the forward motion has greatly impacted my clinic in a positive manner by enabling the workflow to benefit both the clinical staff and patient with better time constraints.
I am looking forward to the changes made in UD3 to further enhance our clinical floa.
Thank you NG staff!!

Pros

The support staff is always willing to help in a timely manner.

Cons

Clicking!! Although this has been a work in progress and much improved... thank you!

Advice to Others

Develop a relationship with your NG reps to further help customize yourNG

 
 

from Hanger
Specialty: Other specialty
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Review from an enterprise account

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, the NG Ambulatory product meets our needs

Pros

The EHR template developer tool has allowed us to create our evals, etc.. to meet our business needs. I do however have a team of template developers on staff and manage a regular template release development lifecycle.

Cons

Data integrity issues cause our GL to not reconcile.

Advice to Others

If this product is used out of the box it is wonderful. Be careful when you start adding your own features to meet your needs. Make sure you have a test environment that matches your production environment and each upgrade is fully tested. Nextgen may not have the same environmental set up as your practice so you have to be proactive in letting NG know when something doesnt work for you.

 
 

from communicare health center
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

ugm review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We been on Nextgen for the last 7 years and I have to say that at the beginning we felt like 'What did we get into?" we felt totally lost. 7 years later I can honestly say that this is the best decision we made. Next gen has everything you need to help you. Web-ex, one one training, the best documentation you can find with step by step how to guides.

Pros

Awesome customer support!!!

Cons

To many known issues

Advice to Others

Best EMR services out there!!!!