NextGen Healthcare


 

NextGen Healthcare offer range of healthcare products to help practices and hospitals manage patient's records, financial, administrative, and clinical components of their businesses. NextGen Ambulatory EHR is their flagship product which offers the tool for integrated care management.

NextGen Ambulatory EHR has received 2011/2012 CCHIT certification, as well as the ONC-ATCB certification which is required for physicians to receive Meaningful Use incentives outlined in the American Recovery and Reinvestment Act (ARRA). Ambulatory EHR is a feature-rich system providing coding optimization and compliance (i.e. E&M coding advice), ePrescribing, lab integration, image management, and more.

NextGen Practice Management helps providers manage the financial and administrative aspects of their offices. It helps practices manage patient appointments, submit insurance claims and verify patient eligibility among others.

NextGen Healthcare is designed for medium and large practices with 2 or more physicians and is ideal for a few specialties, namely cardiology, ophthalmology and community health centers. In addition to their EHR and practice management system, NextGen Healthcare offers revenue cycle management, health information exchange, and patient portal applications. They also provide EDI services and offer off-site data protection.

 

NextGen Healthcare - Graphical exam tool
 
  • NextGen Healthcare - Graphical exam tool
    Graphical exam tool
  • NextGen Healthcare - Provider approval queue
    Provider approval queue
  • NextGen Healthcare - Practice management appointments
    Practice management appointments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

130 Reviews of NextGen Healthcare

 

Start your review of NextGen Healthcare

Click to start
http://www.softwareadvice.com/medical/nextgen-review/
Software Advice Reviews (84)
More Reviews (46)

Showing 1-20 of 84

Taylor from Grace Health
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Perfect for our multi-specialty practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support
Client Care rep works to help us find solutions
Great value for the money
RCM helps with managing revenue

Cons

We've had some turnover with our account manager in recent months and this has made some things very difficult.

 
 

Angela from School Health Clinics of Santa Clara County
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

No good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with multiple EMRs and this is one of the worst. Do not buy this product.

Pros

Billing and childhood vaccines are probably the best designed parts of the EMR.

Cons

Difficult to use, poorly designed. Way too many clicks, unable to run useful reports on the simplest measures. Hard to search for old notes, lab interface is glitchy, can't follow a problem list over time, absolutely no help for chronic care management or preventative care. Did they get any physician input when creating this product? It seems to be designed completely for billing, not for charting.

 
 

Todd from Prairie Clinic
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

NextGen helps us comply

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NextGen helps us with our regulatory and quality performance compliance. It is fairly intuitive and customizable, although too much customization requires additional considerations when upgrading.

Pros

Customization is good. Workflow is fairly good and improving.

Cons

Some things still take extra clicks.

 
 

Ako from iPN
Specialty: Multi-specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Direcor of IT Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Using the software since 2000. They are usually in the 1st wave of EMR software companies that are certified to the latest standards. You get out of it what you put into it. There is so much it can do but you need to make sure your staff is trained and continues to train as rules and regulations change that require software changes. They have a robust community of existing clients who share best practices. Internal reporting is good however the database is open so if you have staff that know SQL you can pretty much get what you want.

Pros

Interoperability - Very easy to send and receive clinical data from other healthcare systems.

Cons

Initial price point is off putting however unlike other EMR products they don't nickle and dime for every little "feature"

Advice to Others

Ask other folks what they are using. Get on their user forums to see what issues other clients are having.

 
 

Shari from Elic heath centers
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Next-gen software rating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software for the most is pretty nice system. I don't have much experience with it but when I do use it it's pretty straight forward.

Pros

It's fairly easy to use once you know what you are doing.

Cons

Takes a little while to learn all the features that it can do.

 
 

Tony from Elica Health Centers
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NextGen For Real?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love it. It works great with Qsi Dental. It gets the job done. Cant do everything we want to do because of our hosted provider but thats no fault to dell or anything.

Pros

Great plug ins.

Cons

Wished it was more robust.

Advice to Others

Its fuctional.

 
 

Kellie from EARH
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NextGen Flexibility

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

NextGen has the flexibility to customize without losing the functionality of software.

Pros

Easy to use!

Cons

Can Feel like a lot of clicking and providers would like more characters allowances in some of the text boxes.

 
 

Deana from Family Health Center
Specialty: Dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

EDR PM EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like the way that the software works together. It makes patient care work smoothly.

Pros

Everything working together

 
 

Yvonne from ft bend gastro
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Love hate relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the end result, but the install and training and white paper becomes overwhelming at times.

 
 

Kachina from Lone Star Circle of Care
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Overall Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are pros and cons with any PM/EHR system on the market today. There is no one perfect solution but NextGen has made great strides to begin listening to their clients and developing their product around client needs. This did not appear to be their methodology in previous years so this shift was most welcomed. The PM side of NextGen has been fairly strong from the beginning and has wide reporting capabilities. The core application side of the EHR is intact. The KBM side of the EHR still needs overhaul in some areas, but the current items in the works show the shift in the right direction.

Pros

Reporting

Cons

KBM for Behavioral Health is still way behind the current needs.

Advice to Others

Take a look at NextGen. If you purchase, don't get carried away with customizing early on as it can become a very deep rabbit hole that is hard to climb out of. Try to use the out-of-the-box versions first.

 
 

Marsha from Fort Bend Gastroenterology
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Cant live without it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Being a solo practice in in Gastroenterology, we could not survive without the support we receive from our Nextgen relationship. We have an account manager that makes our experience more personal and the additional webinars for educating our staff on all topices are espcecially helpful.

Pros

Constant upgrading to make life easier

Cons

Sometimes the costs of new items or abilities is too expensive for solo practitioners but is improving!

Advice to Others

Contact NextGen to tell you how they can optimize your life

 
 

sarah from rhchc
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Next Gen is an innovative company that allows us to provide our clients with the best care and quality EMR can provide

Pros

Easy to navigate,easy to use.

 
 

Gurneet from Monarch HealthCare
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Good and improving

Ease-of-use

Functionality

Product Quality

Customer Support

The support and response time from Nextgen is great.

 
 

Benjamin from Adelante Healthcare
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

bens review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nextgen is an great application east to use is to configure , Support is fast and reliable
i would tell everyone to get this total package

 
 

Miguel from Arroyo Vista
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Nextgen Patient Portal Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Patient portal is easy to setup. Definitely recommend for most Nextgen implementations weather your trying to reach MU2 status or just patient engagement. How ever your appointment scheduler is setup it translates to your patient portal. The majority of setup involves routing communication.

Pros

Having several options to integrate credit card and patient chart are great as it makes the portal much more functional.
You can change all the default text to your own brand. Additional charge for customizing with logo of your own brand. Patients see a nice intuitive portal where its easy to identify upcoming appointment and email received.

Cons

The additional customization and monthly charges could be lower.

 
 

Heather from Erie County Community Health Center
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NextGen Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NextGen is easy to navigate through. We are a FQHC/Multi-Specialty Practice utilizing EPM, EHR and EDR. The software is easy to learn for new users.

Pros

User friendly. Continuously improving and bringing new templates to EHR.

Cons

Currently working in Beta-Testing or 8.3.11 and there seems to be more clicks than the current version.

Advice to Others

The more you utilize NextGen the better outcomes you will have.

 
 

shreya from Dr. Stanley Stein
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

nextgen ehr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

using EHR since 2011 and I have seen how it is improving with all the updates & keeping us informed.

Pros

get your next update in test enviornment first

Cons

needing to have fixes after next version has been released

Advice to Others

get your next upgrade in test enviorment first

 
 

jenna from stephenville medical & surgical clinic
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NextGen

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Using NG for 5 years, both EPM and EHR. Overall, good product.

Pros

Sophisticated product for accurate billing.

Cons

Lots of check boxes, take more time to chart than free texting, but must use click boxes in order to get accurate coding.

 
 

Susie from Friona Rural Health Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Thoughts on NextGen

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We are family practice and it fits all our needs. Reporting is a great feature.

Pros

NextGen continually is improving. "Less clicks" is awesome. Updates don't cost us unlike other softwears.

Cons

We are rural and occasionally or web goes down. We are cloud based and our providers go nuts. It usually only lasts a few minutes.

Advice to Others

Ask a lot of questions. Get to know your support staff, they are critical to success. Come to UGM and take advantage of the hands on lab.

 
 

Renee from Lake County Health department
Specialty: Ob Gyn / women's health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Positive work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

i am an RN and have been working with NG for the last 7 years. I feel over the years the forward motion has greatly impacted my clinic in a positive manner by enabling the workflow to benefit both the clinical staff and patient with better time constraints.
I am looking forward to the changes made in UD3 to further enhance our clinical floa.
Thank you NG staff!!

Pros

The support staff is always willing to help in a timely manner.

Cons

Clicking!! Although this has been a work in progress and much improved... thank you!

Advice to Others

Develop a relationship with your NG reps to further help customize yourNG

 
 
 
Write a Review
Showing 1-20 of 46

Kaitlynn from New Vision Laser Center

December 2016

December 2016

First EMR Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Converting to electronic medical records in general is a long and tedious process. I can't say NextGen is a bad system to start with, it just still has a ways to go until it's as efficient as it needs to be for checking in patients, etc. Admittedly, most of the difficulty of using the software was just getting used to a completely new procedure. However, my biggest pet peeve was that there were multiple ways to perform certain tasks and only some of them worked correctly. For example, when adding medications to a patients' chart, there is a button that says "add medication" but when you click it, it tells you not to use that button because it won't be able to alert you of allergic reactions, rx interactions, etc. Instead, you need to click another link to view their medication list and then add afterward.

Source: Capterra
 

Steven from Orange Park Medical Center

December 2016

December 2016

Poorly designed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Requires alot of studying to use. Very difficult to navigate and requires alot of clicks to reach your desired info and to document your medical records.

Source: Capterra
 

William from IPC

December 2016

December 2016

Years of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Design dramatically wastes your time with extra clicks. Features don't work properly. We had to hire a programmer to fix many features. Poor at producing clinical reports

Pros

Screen looks nice. Erx ok. Can link summary info to chronic problem

Cons

Poor design leads to many unnecessary clicks. Very poor customer service. For a year we had to enter our specialty every time we entered a chart. Endless more complaints about the design. Was not able to correctly generate simple quality reports for meaningful use.

Advice to Others

Avoid it!

Source: Capterra
 

David from Premise Health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Enterprise Flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have deployed NextGen in our Enterprise environment and frequently run into situations where the standard technical implementation is insufficient. In those cases we are able to work very closely with NextGen support to customize the implementation to make it better accommodate our scaling and support needs. This flexibility, and the willingness to continue to provide support for our "non-standard" implementation is unique among our third-party software vendors. NextGen is a fantastic technology partner

Source: Capterra
 

Cathryn from Dayton Physicians

November 2016

November 2016

NextGen Ancillary Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use and LOVE the NextPen product from NextGen. Allows easy direct integration of our most common forms that the patient fills out. This product is really an overlooked hidden gem with NextGen. Would love to see more time and development put into this.

Pros

Ability to customize templates, customer service is excellent

Cons

Tend to concentrate on specific specialties.

Source: Capterra
 

Kerri from Syracuse Community Health Center
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

EHR trainer and system analyst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the past year I have used the success community so much. This was great improvement. It is so user friendly now for support tickets. The response time is so fast now. Also love the feature that we can reach out to other users for user questions.

Pros

many ways to do one thing.

Cons

many ways to do one thing makes it hard to train.

Advice to Others

Be sure to use the e learning.

Source: Capterra
 

Conley from CRSAL
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NextGen Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I appreciate the ability the expanded capacity of the system practice templates and their ability to control the content of the templates without customizing the templates. I was very excited to see the Medical, Surgical and Family history we are now able to customize to our specialty.

Source: Capterra
 

Tina from Colon and Rectal Surgery Associates
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

My experience with EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we find the system to be klunky and not user friendly when we go through upgrades. The flow is not always intuitive in how you flow to click.

Source: Capterra
 

Eric from Altura Centers For Health

November 2016

November 2016

New ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm really happy with the new ticketing system its a major improvement . Success community Make life much better.

Source: Capterra
 

Kimberly from Vidalia Medical Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

New to Nextgen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a RN i have been using Nextgen for one year. I have had wonderful experience with Community Success and all the help they provide.

Pros

I am learning the system but have found that support tickets are answered very timely

Cons

Working with patients during the day, its hard to attend training sessions. I would like more on demand learning module. This way I could share during nursing meetings

Advice to Others

none

Source: Capterra
 

siobhan from PediPlace
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Wonderful EHR program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using NextGen since 2011 and have been very satisfied. The newest improvements have been great

Pros

ease of use

Advice to Others

great product

Source: Capterra
 

Tammy from Planned Parenthood California Central Coast
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

NextGen Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have found NextGen to be much more responsive to our problems and much easier to communicate with over this last year. I appreciate the focus on patient engagement that we are seeing, it is very relevant to our current medical practice.

Pros

Ability to meet our needs

Cons

Difficulty in the past with getting assistance.

Source: Capterra
 

raju from southwestern eye center
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

NextGen is a highly customizable product that allows clients to modify the templates to suit them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy the vast amount of customizations that can be made with the templates and allow us to use the application as we need it to work today. With the right staff in place to manage, enhance, and support the NextGen environment, it can prove to be a strong asset to your team.

The biggest issue with NextGen is the size of the company and how large their scope is--meaning the customer service is usually tougher to deal with than the application. Poorly trained tech support agents paint a very bad picture and make me feel like not reporting or getting involved with reporting issues and trying to explain why the application as a break. It appears as agents are encouraged to push everything to IDEAS and avoid reporting a break in the application.

It is a great product from my perspective, I am a Developer and can manage the environment efficiently.

Pros

highly customizable

Cons

poor tech support and response to Known Issues and reporting Known Issues

Advice to Others

1) Have a better response to broken, known issues and train tech support at NextGen to understand Breaks.

2) Grade client support and recognize when clients know more about the application than the off-shore or newly, less experienced tech support--automatically bypass tier 1 support for these clients.

Source: Capterra
 

Roman from Southwestern Eye Center

November 2016

November 2016

NextGen EHR Template Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NextGen is a very flexible product when it comes to modifying workflows to fit your practice needs. With the proper staff there is no end on how the product can be modified.

Source: Capterra
 

Toni from LCHD
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Much Improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Each additional version improves on the provider interface. The company is listening to it's customers - making version less click heavy and more user friendly. Great job NextGen - keep it up!

Source: Capterra
 

Shawn from Fusion Sleep
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My business has been using Nextgen since April 2014. Recently we found that we needed to perform several upgrades that required the help of Nextgen Support. Every one was very respnsive and helpful. They helped walk us thru the steps and followed up with us after to make sure everything was working properly.

Pros

ease of use and scalibility

Cons

Reporting component can be a bit complicated

Source: Capterra
 

fasme from fbenitez@lungdoctors.com
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

perfect ready to used with any staff ,revenue is there , overall is value is good for patient and st

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great software , hand on. great for patient care and quality, for med tech and patient interaction as well as physician care of quality and patient care. overall are patients, staff s and physicians team are happy of what they came provide the patient. as for medical notes and history as well for requisition of diagnostic order for any diagnotic test as for Sleep Studies, PET ct and EKG . as lab and continue confirmation of order with patient and staffs.

Pros

very self explanatory hand on

Cons

everything it to like

Advice to Others

continue with update doing good

Source: Capterra
 

barbara from P

November 2016

November 2016

soft ware is user friendly the clicking to the various screens makes it easy for the doctors to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the doctors and staff did well with learning the various screens the quality provided by next gen is beyond expectations. Customer service is quick and very helpful. If they do not find the answer they get back to us within a resonable time frame

Source: Capterra
 

Art from Castle Family Health

November 2016

November 2016

Productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support has increased like NextGen CEO said it would to bring value to our staffers and patients. We are looking for enhance solutions to the system and partnering with NG and certified vendors to help our clinical support team which in turn helps our patients. The tools to increase patient engagement is a great value and we look forward to implementing many of these new tools in order to have less clicks for my providers.

Source: Capterra
 

ashley from Cascade Surgical Oncology

November 2016

November 2016

Nextgen is always improving!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I not only love how this software is so user friendly, but also the steady improvements. They take their clients requests and comments to heart and implement continuous updates to better our experience. I also appreciate their client support. It's easy to get into contact with support. They're ready to answer all of my questions and help guide me towards helpful tips too!

Source: Capterra
 
 
Write a Review