NueMD Medical Billing Software


 

NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution.

NueMD has robust medical billing capabilities. The product’s full feature set ensure claims are filed properly and reimbursed quickly. NueMD operates its own claims clearing house, which allows users to process an unlimited number of claims at any time.

NueMD EHR is ONC-ATCB certified and offers robust functionality for clinical workflows. In addition to charting, the EMR includes e-prescribing, laboratory report tracking, and secure fax management.

NueMD is priced on a monthly subscription basis, which includes an unlimited number of users and practice locations. NueMD offers a customer support instant messaging system to provide timely support to their users.

NueMD is cloud-based, and is delivered over a secure Internet connection. NueMD Mobile gives access to practices’ clinical and financial data on-the-go.

 

NueMD - Home screen
 
  • NueMD - Home screen
    Home screen
  • NueMD - Appointments
    Appointments
  • NueMD - Patient registration
    Patient registration
  • NueMD - Patient encounter
    Patient encounter
  • NueMD - iOS Appointments
    iOS Appointments
  • NueMD - Android EHR
    Android EHR
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Linux, Windows 2000

380 Reviews of NueMD

 

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Software Advice Reviews (259)
More Reviews (121)

Showing 1-20 of 259

Roger from Austin Drug & Alcohol Abuse Program
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Need NueMD Changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ease is nice but I need more features for the claims; such as a preview before they get sent off and get denied for some small reason.

Pros

The submission of the claims in real time helps a lot!!

Cons

Simple changes to the UB04 form for corrected claims takes too long to finish up and then send out.

  Response: Jennifer, Nuesoft Technologies

Date: April 2017

April 2017

 

Hello, Roger. Thank you for taking the time to leave us feedback. I would love a chance to speak with you about this further. Please email me at jen@nuemd.com and we can arrange a call. I look forward to speaking with you!

 
 

Melissa from Allergy Free Labs
Specialty: Allergy & immunology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Product and Pricing structure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We signed up with NUEMD a few months ago, great product and price, we are a bit different and use the EMR in a totally different way. My company has several Dr. Offices we work under so having an EMR that I can customize and set up to our liking is great. The staff has been awesome in helping with the implementation of the product. If they make mistakes on your account they are quick to fix and refund if necessary. We would recommend this EMR to any Dr. Office that wants to save money from the higher end expensive EMR systems

 
 

Christine from Blackstone Billing LLC
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great software - great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you NueMD for providing awesome billing software that is helping me to grow my business!!

Pros

This is a very easy system to learn , use ,and navigate around. We use it for our billing company and our doctors are able to sign in and check the status of their accounts at any time. It saves time for everyone! It also is great that there is a support link that you can instantly chat with them if there are any questions or issues.

Cons

to create specialized reports is a little confusing, but the support staff is awesome and always there to help!

 
 

John from Lucy Daniels Center
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

I sought customer service when the Nue MD application I use multiple times per day on my MAC laptop stopped working unexpectedly. After first seeking assistance from our group's external IT contractors - their response was not as timely as I needed, nor did they have sufficient knowledge of the software to immediately diagnose the problem - our organization's billing specialist suggested I call Nue MD directly. She had used the web based and telephone support options successfully in the past and was optimistic Nue MD would be the logical place to find assistance. A wise suggestion. Although it took two separate calls to actually resolve the problem completely, both calls were answered in a timely way, one immediately, and the second call with less than a two minute wait. In both cases, the Nue MD representative was friendly, efficient, and knowledgeable. In both cases she used a join.me application to gain access to my computer to diagnose and resolve the problem. The solution involved downloading a recent update to Java from the internet. The representative was able to create a new short cut icon on my desktop for ease and conveneince of use. When future interferences arise, Nue MD will be my first call. I can highly recommend their professionalism and responsiveness.

 
 

Kathryn from Medical Management Concepts, Inc.
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best Billing Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used NueMD for about 10 years with several different specialties - OBGYN, Family Practice, Urgent Care, Psych. It has worked extremely well for all practices. I have a small medical billing company, but I also do a lot of training for billing and coding. Using NueMD makes training easy! All of NueMD's support staff - from Sales to Technical Suport - are quick to respond and help! NueMD is definitely my preferred vendor! They make me look good!!

Pros

Ease of setting up new practice and getting both Front Desk and Billing Staff working quickly.

Cons

I do not like having to wait for reports - especially since most of my clients are pretty small practices, but not all reports are set up that way.

 
 

Joshua from Joshua Singer, L.Ac.
Specialty: Alternative & holistic medicine
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great Product for Practice Flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using NueMD for around five months and it has created a very smooth daily practice flow for me. My main use is for billing, as I'm integrating with Practice Fusion for scheduling and EHR. These two programs very easily connect without any problems for me. The training and customer service team has been very attentive and helpful.

 
 

Kami from Snoring & Sleep Apnea Center
Specialty: Sleep medicine / center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Overall Program is great & Support is AMAZING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NueMD is very user-friendly and any time I've had a question or issue it has been addressed right away. The support staff are very attentive and helpful. Overall our experience with NueMD has been great and we'll be using this program for a very long time.

 
 

RANDY from DR. RHEINCHARD REYES
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

AWESOME PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NUEMD IS AN AWESOME EMR PROGRAM, VERY EASY TO USE!!!

 
 

Stephanie from JMH Physician Billing, Inc
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

User Friendly Software with Great Pricing Options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Pros

Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Cons

A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports.
Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting.
You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Advice to Others

If you are looking for a new software, this is a good product.They can answer all your questions and he takes the time to really understand your questions.

 
 

Nicole from RCWC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Limited Functionality Intended for a Medical Practice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's not my favorite software. There are some things it does well. It is not intuitive or user friendly.

Pros

You can see other clinicians schedules which are helpful if you are sharing an office.

Cons

Hard to run reports. Feels like you are duplicating work when entering CPT code and then patient payment.

  Response: Jennifer, Nuesoft Technologies

Date: February 2017

February 2017

 

Thank you for your feedback, Nicole. I'd love a chance to discuss the issues you've mentioned further. Feel free to email me at jen@nuemd.com. I look forward to speaking with you!

 
 

Anthony from Medical Wellness Solutions
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Freezes too much!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have to reboot software several times a day due to software locking up. Customer support blames our Internet, yet every other Web page works while NueMD is frozen. Also, speed tests reveal no problems on our end. Happens on several workstations too, not just one.

Also, reports take way too long to run. We have several short reports that used to take 30 seconds to run but due to new update take up to 24 hours. Customer service stated this was due to upgrades to reporting module. Sounds like a downgrade to me.

Advice to Others

Look at other software options.

  Response: Jennifer, Nuesoft Technologies

Date: February 2017

February 2017

 

Thank you for your feedback, Anthony. I'm sorry to hear about your experience. I would love a chance to discuss this issue with you further. Please reach out to me directly at jen@nuemd.com.

 
 

Annie from AMS Solutions Inc
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall not a bad software. The need for the software is limited in my office. Customer support is amazing.

 
 

Marvin from Hometown Care
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ther worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NueMD was a mistake from the beginning but we kept trying to make it work. Inaccurate promises of thousands of documentation templates, poor customer service, inaccurate billing, poor scrubbing. Then we are blamed for inaccuracies!

Pros

We really did not see any positives at the end of the day.

Cons

Poor customer service. Always on hold or leaving messages. We are still waiting after months for billing to be corrected. May lose our business!

Advice to Others

Do not use NueMD if you are a therapy clinic.

  Response: Jennifer, Nuesoft Technologies

Date: February 2017

February 2017

 

Thank you for your feedback, Marvin. I'm sorry to hear about your experience. I'd love a chance to discuss this with you further. You can reach me anytime at jen@nuemd.com

 
 

Stephanie from Family Hearing Center
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

HAPPY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do all of the billing and computer work and NueMD has made my position here so much better.

 
 

yohana from Global health solutions
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Easy, fast, and affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I enjoyed the short experience I had with NueMD. Their system was really easy to learn. It didn't require any software downloads so it could be accessed anywhere. Customer service was excellent. They prices are very affordable.

Pros

easy to use, electronic filling, customer service, prices

Cons

Didn't get a chance to have a time on this product since I changed jobs.

Advice to Others

try it out!

 
 

Diana from Professinal Records Review LLC
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nuemd system come with a working manual to help you work through issues or learn something about it. If you can't figure out the system by reading the manual customer service is always on hand to answer and help problem solve. The initial set up for your office can be program with all of your referral sources, billing codes etc...

Pros

the system is easy to navigate and customer service is easy to connect with. The system will allow you to register a patient, schedule, check in/out and billing in a few easy steps.

Cons

At this time I am not finding any cons to report.

Advice to Others

If you're considering trying this system don't waste your time with other complicated programs.

 
 

AMANDA from DIAGNOSTIC MEDICAL TESTING
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Billing Specialist/ BIlling Supervisor view of theNuemd

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with NueMD has been an easy and friendly user software. The billing portion of the program is extremely easy to do all the billing in a matter of minutes, also when I call for tech support there's always a live person to speak to and tell them your problems and they explain to you as well help you along the way in navigating the software to better understand it.

Advice to Others

my advice does look into this product and you will find you can do a lot with this program. very easy friendly user

 
 

Penny from William Coleman MD
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

NueMD Best So Far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been in the medical world for 20 years. I have used many different computer programs in this time. This program does not have as many bells and whistles as many programs but do we really use all of that. When I started looking to make a change I wanted very easy and self explanatory, NueMd is that product. I can train someone how to use this program in 20 minutes. Now I hope they don't start adding bells and whistles so my training time is short.

Pros

The ease of adding, looking up and changing things.

Cons

There are a couple of things on the billing page I would change but not much.

Advice to Others

If you want easy, this is your program. It is web based and you can not beat this program for the price.

 
 

Heather from Recovery Care
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awesome EHR system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This EHRsystem is very user-friendly. It has a lot of unique options that make charting for physicians very easy.

Advice to Others

Take advantage of their trial offers.

 
 

beth from Pinnacle Chiropractic Health & Wellness
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Review of NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I absolutely love this software company. They are amazing to deal with. They are very efficient.