NueMD Medical Billing Software


 

NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution.

NueMD has robust medical billing capabilities. The product’s full feature set ensure claims are filed properly and reimbursed quickly. NueMD operates its own claims clearing house, which allows users to process an unlimited number of claims at any time.

NueMD EHR is ONC-ATCB certified and offers robust functionality for clinical workflows. In addition to charting, the EMR includes e-prescribing, laboratory report tracking, and secure fax management.

NueMD is priced on a monthly subscription basis, which includes an unlimited number of users and practice locations. NueMD offers a customer support instant messaging system to provide timely support to their users.

NueMD is cloud-based, and is delivered over a secure Internet connection. NueMD Mobile gives access to practices’ clinical and financial data on-the-go.

 

NueMD - Home screen
 
  • NueMD - Home screen
    Home screen
  • NueMD - Appointments
    Appointments
  • NueMD - Patient registration
    Patient registration
  • NueMD - Patient encounter
    Patient encounter
  • NueMD - iOS Appointments
    iOS Appointments
  • NueMD - Android EHR
    Android EHR
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Linux, Windows 2000

375 Reviews of NueMD

 

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Software Advice Reviews (253)
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Showing 1-20 of 253

Stephanie from JMH Physician Billing, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

User Friendly Software with Great Pricing Options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Pros

Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Cons

A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports.
Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting.
You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Advice to Others

If you are looking for a new software, this is a good product.They can answer all your questions and he takes the time to really understand your questions.

 
 

Nicole from RCWC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Limited Functionality Intended for a Medical Practice

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

It's not my favorite software. There are some things it does well. It is not intuitive or user friendly.

Pros

You can see other clinicians schedules which are helpful if you are sharing an office.

Cons

Hard to run reports. Feels like you are duplicating work when entering CPT code and then patient payment.

  Response: Jennifer, Nuesoft Technologies

Date: February 2017

February 2017

 

Thank you for your feedback, Nicole. I'd love a chance to discuss the issues you've mentioned further. Feel free to email me at jen@nuemd.com. I look forward to speaking with you!

 
 

Anthony from Medical Wellness Solutions
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Freezes too much!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have to reboot software several times a day due to software locking up. Customer support blames our Internet, yet every other Web page works while NueMD is frozen. Also, speed tests reveal no problems on our end. Happens on several workstations too, not just one.

Also, reports take way too long to run. We have several short reports that used to take 30 seconds to run but due to new update take up to 24 hours. Customer service stated this was due to upgrades to reporting module. Sounds like a downgrade to me.

Advice to Others

Look at other software options.

  Response: Jennifer, Nuesoft Technologies

Date: February 2017

February 2017

 

Thank you for your feedback, Anthony. I'm sorry to hear about your experience. I would love a chance to discuss this issue with you further. Please reach out to me directly at jen@nuemd.com.

 
 

Roger from Austin Drug & Alcohol Abuse Program
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Starting Over

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The ease of the software is getting better with the new updated version!

Pros

Sending claims and receiving EFT's are a breeze now

Cons

I would like to review the claims before submitting and not just relying on the scrubbing button

 
 

Annie from AMS Solutions Inc
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall not a bad software. The need for the software is limited in my office. Customer support is amazing.

 
 

Marvin from Hometown Care
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ther worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

NueMD was a mistake from the beginning but we kept trying to make it work. Inaccurate promises of thousands of documentation templates, poor customer service, inaccurate billing, poor scrubbing. Then we are blamed for inaccuracies!

Pros

We really did not see any positives at the end of the day.

Cons

Poor customer service. Always on hold or leaving messages. We are still waiting after months for billing to be corrected. May lose our business!

Advice to Others

Do not use NueMD if you are a therapy clinic.

  Response: Jennifer, Nuesoft Technologies

Date: February 2017

February 2017

 

Thank you for your feedback, Marvin. I'm sorry to hear about your experience. I'd love a chance to discuss this with you further. You can reach me anytime at jen@nuemd.com

 
 

Raymon from Greater Alabama Family Foot Care
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Dr Artopee Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Nue MD is easy to use. Templates are easy. Decent EHR.

Pros

Importing patients Demographics to Electronic Health Record is less frustrating and less time-consuming. Scheduling is easy and the appointment reminders reduce No-shows Drastically. Very User-Friendly. Allows easy intra-office communication.

Cons

Not very Podiatry friendly

Advice to Others

Decent

 
 

Stephanie from Family Hearing Center
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

HAPPY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I do all of the billing and computer work and NueMD has made my position here so much better.

 
 

yohana from Global health solutions
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Easy, fast, and affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I enjoyed the short experience I had with NueMD. Their system was really easy to learn. It didn't require any software downloads so it could be accessed anywhere. Customer service was excellent. They prices are very affordable.

Pros

easy to use, electronic filling, customer service, prices

Cons

Didn't get a chance to have a time on this product since I changed jobs.

Advice to Others

try it out!

 
 

Diana from Professinal Records Review LLC
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Nuemd system come with a working manual to help you work through issues or learn something about it. If you can't figure out the system by reading the manual customer service is always on hand to answer and help problem solve. The initial set up for your office can be program with all of your referral sources, billing codes etc...

Pros

the system is easy to navigate and customer service is easy to connect with. The system will allow you to register a patient, schedule, check in/out and billing in a few easy steps.

Cons

At this time I am not finding any cons to report.

Advice to Others

If you're considering trying this system don't waste your time with other complicated programs.

 
 

AMANDA from DIAGNOSTIC MEDICAL TESTING
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Billing Specialist/ BIlling Supervisor view of theNuemd

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My experience with NueMD has been an easy and friendly user software. The billing portion of the program is extremely easy to do all the billing in a matter of minutes, also when I call for tech support there's always a live person to speak to and tell them your problems and they explain to you as well help you along the way in navigating the software to better understand it.

Advice to Others

my advice does look into this product and you will find you can do a lot with this program. very easy friendly user

 
 

Penny from William Coleman MD
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

NueMD Best So Far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been in the medical world for 20 years. I have used many different computer programs in this time. This program does not have as many bells and whistles as many programs but do we really use all of that. When I started looking to make a change I wanted very easy and self explanatory, NueMd is that product. I can train someone how to use this program in 20 minutes. Now I hope they don't start adding bells and whistles so my training time is short.

Pros

The ease of adding, looking up and changing things.

Cons

There are a couple of things on the billing page I would change but not much.

Advice to Others

If you want easy, this is your program. It is web based and you can not beat this program for the price.

 
 

Heather from Recovery Care
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awesome EHR system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This EHRsystem is very user-friendly. It has a lot of unique options that make charting for physicians very easy.

Advice to Others

Take advantage of their trial offers.

 
 

beth from Pinnacle Chiropractic Health & Wellness
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Review of NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I absolutely love this software company. They are amazing to deal with. They are very efficient.

 
 

Kari from Family Practice Walk-In Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Best Billing software I have used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

So far this is the best billing software that I have used. I was using Lytec prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations with out confusion!

Pros

Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also I LOVE that it is web based that way you can access it anywhere with internet. That makes a big difference with multiple locations.

Cons

There is not much that I do not like!! This really is a great product.

Advice to Others

You should definitely try this out before you try another billing software. Nuemd will really impress you with the quality and ease of the product.

 
 

Darcy from Harvest Consulting Co, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Review of NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are pleased with the practice management and EHR functions of NueSoft. Would like it even better if it had voice recognition software.

 
 

Tina from Diagnostic Medical Testing
Specialty: Pulmonology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Look No Further

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

NueMD is a great software, they have free tutorials, customer support is just a click away.

 
 

Diann from Franciscan University of Steubenville
Specialty: Other specialty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

softward user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is my first experience using an electronic health record system. It is easy to use and the options that we have are working well for us. Our department has learned much about this program in a self taught setting in addition to the initial training. My recommendation to new buyers is to include in your contract one or two follow up training sessions. There are many applications that are useful but at first you're not aware of them and when you do become aware that's the time to have the follow up training session. I personally utilize the "help" button often, but there are times when it's necessary to talk to a live person who is knowledgeable about the usage of the program.

Pros

This product is easy to use especially if you're a first time user.

Cons

could use more training sessions within the first year of the contract

Advice to Others

ask about the customer service portion of it

 
 

Oana from LMB
Specialty: Billing services
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Easy to use but functionality is limited. Requires allot of screen changes to get all the infirmation you need.

Pros

Very good clearinghouse. Easy to learn and to document.

Cons

No easy function to print receipts for patients. Requires multiple screens to post payments from ERA. Very bad customer service.

Advice to Others

Is OK for the price.

  Response: Jennifer, Nuesoft Technologies

Date: November 2016

November 2016

 

Thank you for your feedback, Oana. I’m glad to hear you’re having a positive experience with our clearinghouse. Our team will be reaching out to you shortly to assist with the issues that you’ve mentioned, or you can always email me directly at jen@nuemd.com with any questions or concerns.

 
 

Iren from Dr Roza Gurarye
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

NeuMD Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very un-intuitive design, but once it's set up, it works

Pros

It's reliable, it connects electronically with some insurance companies, receives ERAs and updates claims very fast. The support is decent.

Cons

Very badly designed interface, one cannot copy-and -paste information, the "logs" are hard to read.

Advice to Others

Take on-line training course. The software is not intuitive, unless you know exactly what to do, you wdill not figure it out.

  Response: Jennifer, Nuesoft Technologies

Date: November 2016

November 2016

 

Thanks for your feedback, Iren. I’m glad to hear you’re having a good experience with our support team! We’re always looking for ways to improve! Please email me at jen@nuemd.com so we can discuss your suggestions further.