NueMD Medical Billing Software


 

NueMD® offers a comprehensive suite of software and services for practices of all sizes. Choose from appointment scheduling, practice management/medical billing software, electronic health records and medical billing services.

NueMD has robust medical billing capabilities. The product’s full feature set ensure claims are filed properly and reimbursed quickly. NueMD operates its own claims clearinghouse, which handles over 3.5 million claims each year; users can process an unlimited number of claims.

NueMD billing services offers the expertise of Certified Professional Coders and the transparency of constant communication about claims statuses; users report recouping lost revenue and increasing reimbursements between 5 and 10 percent within 60 days.

NueMD EHR is ONC-ATCB certified and offers robust functionality for clinical workflows. In addition to charting, the EMR includes e-prescribing, laboratory report tracking and secure fax management.

NueMD is priced on a monthly subscription basis, which includes an unlimited number of users and practice locations. Upgrades and support are also included. NueMD offers a customer support instant messaging system; responses are typically within 30 seconds or less. 

NueMD is cloud-based, and is delivered over a secure Internet connection. NueMD claims over 7,000 providers representing nearly 100 specialties as customers. Practices that favor Apple computers can run NueMD on the Mac OS; of course, it also supports Windows environments. NueMD Mobile gives access to practices’ clinical and financial data on-the-go.

 

NueMD - Home screen
 
  • NueMD - Home screen
    Home screen
  • NueMD - Appointments
    Appointments
  • NueMD - Patient registration
    Patient registration
  • NueMD - Patient encounter
    Patient encounter
  • NueMD - iOS Appointments
    iOS Appointments
  • NueMD - Android EHR
    Android EHR
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Linux, Windows 2000

299 Reviews of NueMD

Showing 1-20 of 299

 

from Diagnostic Medical Testing
Specialty: Pulmonology
Number of employees: 2-10 employees Employees number: 2-10 employees

Look No Further

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NueMD is a great software, they have free tutorials, customer support is just a click away.

 
 

from Franciscan University of Steubenville
Specialty: Other specialty
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

softward user

Ease-of-use

Functionality

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This is my first experience using an electronic health record system. It is easy to use and the options that we have are working well for us. Our department has learned much about this program in a self taught setting in addition to the initial training. My recommendation to new buyers is to include in your contract one or two follow up training sessions. There are many applications that are useful but at first you're not aware of them and when you do become aware that's the time to have the follow up training session. I personally utilize the "help" button often, but there are times when it's necessary to talk to a live person who is knowledgeable about the usage of the program.

Pros

This product is easy to use especially if you're a first time user.

Cons

could use more training sessions within the first year of the contract

Advice to Others

ask about the customer service portion of it

 
 

from Walk In Chiropractic
Specialty: Chiropractic
Number of employees: 51-200 employees Employees number: 51-200 employees

NueMD review

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I was setting up our practice with NueMD and we had problems the whole way. The functionality, speed, and customer service as less than desired.

Advice to Others

I would elect to go month-to-month instead of being stuck in a yearly contract. Customer service is horrible. Trainers are unprofessional and annoyed.

  Response: Jennifer, Nuesoft Technologies

Date: November 2016

November 2016

 

Thank you for your feedback, Blake. I’m sorry to hear about your experience. If there is anything I can help you with please email me at jen@nuemd.com

 
 

from LMB
Specialty: Billing services
Number of employees: 1 employee Employees number: 1 employee

NueMD

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Functionality

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Easy to use but functionality is limited. Requires allot of screen changes to get all the infirmation you need.

Pros

Very good clearinghouse. Easy to learn and to document.

Cons

No easy function to print receipts for patients. Requires multiple screens to post payments from ERA. Very bad customer service.

Advice to Others

Is OK for the price.

  Response: Jennifer, Nuesoft Technologies

Date: November 2016

November 2016

 

Thank you for your feedback, Oana. I’m glad to hear you’re having a positive experience with our clearinghouse. Our team will be reaching out to you shortly to assist with the issues that you’ve mentioned, or you can always email me directly at jen@nuemd.com with any questions or concerns.

 
 

from Dr Roza Gurarye
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

NeuMD Software

Ease-of-use

Functionality

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Value for Money

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Very un-intuitive design, but once it's set up, it works

Pros

It's reliable, it connects electronically with some insurance companies, receives ERAs and updates claims very fast. The support is decent.

Cons

Very badly designed interface, one cannot copy-and -paste information, the "logs" are hard to read.

Advice to Others

Take on-line training course. The software is not intuitive, unless you know exactly what to do, you wdill not figure it out.

  Response: Jennifer, Nuesoft Technologies

Date: November 2016

November 2016

 

Thanks for your feedback, Iren. I’m glad to hear you’re having a good experience with our support team! We’re always looking for ways to improve! Please email me at jen@nuemd.com so we can discuss your suggestions further.

 
 

from Walnut Street Health and Wellness
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

NueMD

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Functionality

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Value for Money

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I took over managing and billing for a departing employee. With only the book to guide me, I got thru NueMD without too many blunders! It is intuitive. There are things I think they could change, but I always see they are working on items. In addition to live support, there are plenty of videos to watch.

Pros

Layout is very nice, easy to follow thru. Many steps will fill in for you, and you can customize.

Cons

I enter charge tickets a day or two behind, it would be really nice if it kept the date in place so I would not have to remember to keep changing it! Reports take a long time to generate.

Advice to Others

Small offices - this is a nice way to go! It does not matter if you are a new clinic or established, this program will help you meet goals.

 
 

from Elite billing advisors inc
Specialty: Pediatrics
Number of employees: 1 employee Employees number: 1 employee

Happy

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Functionality

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Value for Money

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I purchased this program months ago and been completely satisfied with the performance of the software. It does exactly what I need this program to do.

Pros

Online base, asscesable through any portable device.

Cons

Customer and support not very good

 
 

from AMS Solutions, Inc
Specialty: Surgery center
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

NueMD Reveiw

Ease-of-use

Functionality

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Likes Best

Customer support has been extremely helpful. Easy to log into.

Likes Least

The fact that you have to repeat every step with each claim processed.

Recommendations

I'm not sure what you are asking me to tell someone.

 
 

from Private Practice
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

Best to offer for beginning Private Practice

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Functionality

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Value for Money

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N/A

Likes Best

Ease of software use and integration of payment of services was the 2 main reasons I have decided to use this product.

Likes Least

None. All experiences have been positive. Training was easy and those reviewing the product were very knowledgeable.

Recommendations

Expense is reasonable. This is the product for those wanting less cost and more services.

 
 

from Personal Visiting Physician
Specialty: General practitioner
Number of employees: 1 employee Employees number: 1 employee

Terrible Experience

Ease-of-use

Functionality

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N/A

Likes Best

Cloud based makes it convenient. It is one of the least expense options.

Likes Least

Very little assistance with setup. The amount of training time provided (without additional fees) was insufficient even for someone who is computer savvy. Troubleshooting with customer service (if you're available to call them during business hours M-F 8-5) is a dead-end much of the time.

Recommendations

Ask how much is involved with setup (NueMD requires the user to input a lot of data which is very time consuming). Ask about training - how much is included and what hours are available.

  Response: JH, Nuesoft Technologies

Date: September 2016

September 2016

 

Thank you for your feedback, Dr. Shara. We’re sorry to hear about your experience. If there is anything we can help you with moving forward, please don’t hesitate to email us at repmgmt@nuesoft.com.

 
 

from Elite Physical Medicine
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

NueMD Review

Ease-of-use

Functionality

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Value for Money

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Likes Best

Ease of use, Billing Features, and associated cost!

Likes Least

Timeliness of training and setup! Scheduling one block of training at a time, then scheduling the next weeks out is frustrating.

Recommendations

Training modules should be cooridinated more efficiently and not span from week to week!

  Response: JH, Nuesoft Technologies

Date: September 2016

September 2016

 

Thanks for your feedback, Brad! I’ll be sure to share your comments with our Media department. Thanks for choosing NueMD!

 
 

from Hometown Care
Specialty: Physical therapy / rehab
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Awesome service

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

Personalized service and good response to problems and questions. Willingness to work with small clinics.

Likes Least

Slow to get all the training completed for launch.

Recommendations

Compare your needs to services and especially final costs

  Response: JH, Nuesoft Technologies

Date: September 2016

September 2016

 

We greatly appreciate your feedback, Marvin. I’m so happy to hear about your positive customer service experience. Thank you for taking the time to let us know what you think!

 
 

from Austin Drug & Alcohol Abuse Program
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Not bad but I would like better support

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Functionality

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Value for Money

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Likes Best

Easy filing but I would like better live help with I contact that service

Likes Least

That I can't preview my claims before sending them out!!

Recommendations

I would like to test updates to give feed back to let you know if the update is worth keeping or to go in another direction

  Response: JH, Nuesoft Technologies

Date: September 2016

September 2016

 

Thanks for your valuable feedback, Roger. I’m glad you’re enjoying using NueMD and will be sure to share your thoughts with our Product team. Thank you for your business!

 
 

from J MORGAN LLOYD III MD
Specialty: Ob Gyn / women's health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great Medical Office Software

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Value for Money

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Likes Best

When I was searching for new software for my office, I was told to try Nuesoft. I did and did not try any other product. The initial training from them was spot on. We have used this software for approximately 8 years and have never had a problem. If we have any questions, they are always available and if I want to customize and reports, they are happy to assist.

Likes Least

I cannot say that I have any issues with the product or vendor.

Recommendations

Talk to them, review their website and try their product, you won't be disappointed.

  Response: JH, Nuesoft Technologies

Date: September 2016

September 2016

 

Thanks for your feedback, Peggy. Here’s to another 8 years! :)

 
 

from Advanced Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Best Medical Billing Software

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

I love how simple it is to enter EOB details in to each ticket. Monthly billing to our patients is made very simple as well and the invoices look very professional.

Likes Least

Our Chiropractic doctor is not fond of the SOAP note options. Since he sees so many patients often times more than once per week, it is hard for him to use the SOAP notes in this program. He prefers that the notes be transferable with all information from one visit to another because visits tend to be rather similar. He was unable to do that with this program.

Recommendations

Absolutely do the training, it is totally worth it. It helps navigate the program with much ease.

  Response: JH, Nuesoft Technologies

Date: September 2016

September 2016

 

Thanks for your feedback, Carrie! I'm happy to hear you’re enjoying using NueMD and about your positive experience with our training program. Thank you for taking the time to share your thoughts with us!

 
 

from BRHC
Specialty: Other specialty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Practice Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

The response time from the customer service team. I also like the ease of the billing management system from the time the ticket is started to completion.

Likes Least

The training, the book and videos don't always match the instructions or feedback that we receive from the customer service.

Recommendations

Make the book more accurate and user friendly. The steps in the book and the video are not always easy to follow.

  Response: JH, Nuesoft Technologies

Date: September 2016

September 2016

 

Thanks for your feedback, Erin. I’m delighted to hear about your positive experience with customer service and I’ll be sure to share your thoughts with our Media team about the training materials. Thanks for choosing NueMD!

 
 

from MD Billing Associates
Specialty: Multi-specialty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Nue MD excellent progrM

Ease-of-use

Functionality

Product Quality

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Value for Money

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Ease-of-use
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Likes Best

The ease of the program. It is very user friendly.

Likes Least

Sometimes you don't get a response right back from customer service.

Recommendations

It is a great software. Not much training needed. The program is pretty much explanatory and I had very little difficulty setting this up.

  Response: KM, Nuesoft Technologies

Date: September 2016

September 2016

 

Hi, Nicole! Thanks for your kind words. We greatly appreciate your feedback and I’m so happy to hear you’re enjoying NueMD!

 
 

from Hamilton Professional Counseling
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Amazing Ease of Use

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

The vendor was quick to get back with us from start to finish. If we had a question or an issue the response time was quick and problems were fixed. The product itself is very easy to navigate. I love how you can easily transition between tasks. The ability to utilize tech support at the click of a button is a great function. This is hands down the most user friendly software I have seen.

Likes Least

I do not like how when typing in a diagnosis/CPT code the program starts to auto populate. We have claim denied because we did not catch the fact it was populated with the wrong code.

Recommendations

Have each department manager sit through a demo and ask questions pertinent to their field.

  Response: KM, Nuesoft Technologies

Date: September 2016

September 2016

 

Thanks for your feedback, Kelly! I’m pleased to hear about your positive experience implementing NueMD in your practice and thank you for sharing your recommendations.

 
 

from St. john's College
Specialty: Other specialty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

NueMD Review

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Functionality

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Value for Money

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Likes Best

We find the customer service is 10/10. Creating a ticket and billing are simplified. The EMR overall is user friendly.
The company continues to update and mprove to the EMR.

Likes Least

The downsides have been the difficulty with setting up the templates for documentation, students reporting difficulties with signing in to the on-line portal.

Recommendations

Compare charting/templates with other companies, cost benefit, and ease of billing service.

  Response: KM, Nuesoft Technologies

Date: September 2016

September 2016

 

Hi, Lynda! I’m so happy to hear about your outstanding experience with our customer service team and can’t wait to share your thoughts with them. We greatly appreciate your feedback and thank you for your business!

 
 

from Gold Cross Urgent Care
Specialty: Urgent care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I Like this Product Very Much

Ease-of-use

Functionality

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Value for Money

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Likes Best

Our sales rep was very thorough in helping us understand the software and it's fees. We had a couple of hiccups at first but he assisted us in fixing them. I like fact that it is cloud based product and I can work from anywhere. I also use Practice Fusion as our EMR, and they work beautifully together. My superbills are easily sent to NueMD and our insurance denials are down to a minimum.

Likes Least

Sometimes posting payments is a little tedious, but with all the training and our user manual; the job gets done timely.

Recommendations

Make sure if you do some direct billing on an insurance website, the support staff take you step by step on the posting process. It's doable but sometimes confusing. Please call Michael Palmer for your sales rep. He is awesome and will help you in anyway possible.

  Response: KM, Nuesoft Technologies

Date: September 2016

September 2016

 

Thanks for sharing your thoughts, Aimee! I’m glad to hear you’ve had such a positive experience with NueMD and look forward to sharing your feedback with Michael.

 
 
 
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