NueMD Medical Billing Software


 

NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution.

NueMD has robust medical billing capabilities. The product’s full feature set ensure claims are filed properly and reimbursed quickly. NueMD operates its own claims clearing house, which allows users to process an unlimited number of claims at any time.

NueMD EHR is ONC-ATCB certified and offers robust functionality for clinical workflows. In addition to charting, the EMR includes e-prescribing, laboratory report tracking, and secure fax management.

NueMD is priced on a monthly subscription basis, which includes an unlimited number of users and practice locations. NueMD offers a customer support instant messaging system to provide timely support to their users.

NueMD is cloud-based, and is delivered over a secure Internet connection. NueMD Mobile gives access to practices’ clinical and financial data on-the-go.

 

NueMD - Home screen
 
  • NueMD - Home screen
    Home screen
  • NueMD - Appointments
    Appointments
  • NueMD - Patient registration
    Patient registration
  • NueMD - Patient encounter
    Patient encounter
  • NueMD - iOS Appointments
    iOS Appointments
  • NueMD - Android EHR
    Android EHR
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Linux, Windows 2000

398 Reviews of NueMD

 

Start your review of NueMD

Click to start
http://www.softwareadvice.com/medical/nuesoft-nuemd-complete-review/
Software Advice Reviews (271)
More Reviews (127)

Showing 1-20 of 271

Kerry from Dr Angela Spencer
Specialty: Neurology / neurosurgery
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

NueMD the software of the future!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this product is very easy to use and learn. Customer service are always really helpful. They are always coming out with newsletters that are helpful guides or new things they have added to the software for an update.

Pros

I love how everything transfers over to the next screen as long as you have saved your information. I also like how you can stop in the middle of completing the patient information and if you have new insurance to add you can just save and go to top and automatically set up the new insurance information for the facility and then hit back and it will take you right back to the page you were on previously. Software is very easy to learn and they have great training sessions also they can set you up with some guides that take you step by step through the process of getting started.

Cons

The only thing I do not like is when looking up dx codes it doesn't always take you to the correct code if you are putting in partial information and you have to word the dx just right for it to pull up a code you don't have stored in your settings. It would be a lot easier to have a encoder that also helps you with edits.

 
 

Tiffanie from Medical Billing Solutions, Inc. (MBSCI)
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My favorite software to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used multiple different softwares since we are a billing service. Currently we move all of our clients on to Nuemd as it is our favorite software to use! I love that you always have the most current version and it is cloud based so no need to have specific computers. Every update they roll out improves the functionality and they are always open for suggestions on how to improve!

Pros

It is so easy to use! Simple and straight forward. I love that it is always improving and with every update new features are available. You don't make a one time purchase and then have to repurchase in the future, you always have the most up to date version.

Cons

There are times that not all of the bells and whistles of EHR/ billing combined are not there; but with every update it gets better and better.

 
 

David from ADT Medical Billing
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Terrible, No Follow-up with EDI Enrollment

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Their transfer of old data from a previous system is sparse and it is easier to save money and do it manually.

Pros

Sorta easy to use but why everything has to be refreshed even when it is the first time on a particular section makes no sense.

Cons

Absolutely no follow up with EDI enrollment. First they never sent the EDI enrollment for Medicare, we had to follow up with Medicare to find out what the status was. Once we found out that they never sent over the enrollment we had to have NueMD send over the enrollment and get everything set up. That was their job, not ours.

  Response: Jennifer, Nuesoft Technologies

Date: June 2017

June 2017

 

Hello, David. Thank you for taking the time to leave us feedback. I would love a chance to discuss this issue further. Please email jen@nuemd.com and we can arrange a call. I look forward to speaking with you.

 
 

Jason from Powers Recovery Medicine
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Customizable & Personal Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can design whichever templates you want they've got access to scores of public data and lists and up-to-date information which they can help you in a great and as you start to implement and discover small changes you want to make they are very responsive and quick at making them to make your life as easy as possible because even with a ton of preparation and reading you'd simply don't know what you don't know I think getting a product that isn't concretely structured is probably the best pro in addition they close second would be the staff at every level is responsive and great

Cons

There is no video telemedicine capacity at this time. Also some of the navigation at first is not as intuitive as I would've liked however it was easy to learn

 
 

Stephanie from Three in One Center
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

NUEMD Review

Ease-of-use

Functionality

Product Quality

Customer Support

I will totally recommend NUEMD to anyone who asks.
They are a phenomenal company.

Pros

Easy to use, quick and fast.
Support Team for Nue MD is wonderful.
we love this program.
we are keeping nuemd for sure.

 
 

Daniel from Advanced Rehab Technologies, Inc.
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Not suitable for DME providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Software seemed to be easy to use. It had a nice look and feel about it. The demo made it look very simple to use.

Cons

We needed a new Medicare Portal. They had a good looking software, and they assured us it would be a breeze. We wanted to use our own staff to do the billing vs. using their people. They insisted that was fine. But when we were training to bill using their programs, it was clear they were not as skilled doing DME as they made out. My guys complained they were training their people more than they were training us. We submitted out first 10 claims, then another 10, then another 10 claims. Every single claim got rejected. They seemed to be baffled as to why. To date, I have not a single claim paid, and it has been two months.

  Response: Jennifer, Nuesoft Technologies

Date: June 2017

June 2017

 

Hello, Daniel. Thank you for taking the time to leave us feedback. I would love a chance to speak with you about this issue further. Please email jen@nuemd.com and we can arrange a call. Thanks for your time.

 
 

Paul from Gulf Coast Men's Health
Specialty: Urology
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

NueMD is great software with many features to make organization simplified.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The ease of use is the first positive. Working with customer rep made setting everything up simple. We were able to use our own forms to build templates making record keeping user friendly.

Cons

I haven't had any to report at this time. If there was one thing I would call a con is the slight delay it takes to sign in each time.

 
 

Abbe from Perinatal Associates
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Enrollment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Representative was exceptionally helpful with my issues when I called regarding enrolling a new physician in our practice. She worked with me, I did not feel rushed and she was very knowledgeable on all subjects. Hopefully, all is resolved but if I have any problems down the road, hope I get her for my customer support representative. Also, another representative in the EDI Department is great to work with.

representative.

Cons

Getting reports on certain criteria was an issue, but improvements have been made and works better for our practice.

 
 

Megain from Marietta Podiatry Group
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

My practice has no problems with NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very user friendly and easy to understand. We have no complaints out of this software. We would recommend it to anyone.

 
 

Pam from Kathy Karamlou,MD inc
Specialty: Rheumatology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

So Happy with NueMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NueMd has taken the stress out of our claims and payment cycles. Our previous biller was holding claims for 2 weeks before sending them out and then never followed up on the transmissions that didn't go through. We rarely have errors with NueMD and if something gets kicked out by the Clearing House it is easy to identify and correct. We are able to send our claims out in 1 day and receive payments in 3-21 days.

Pros

We brought our billing in-house, and the training and support offered really eased the transition. NueMD made sure we had our accounts set up correctly and walked us through all the steps. I highly encourage purchasing the training if you are nervous about doing this yourself. They provided a workbook and weekly training sessions to make sure we would succeed.

Cons

There are some reports that would be nice features as we are facing QPP. I would love to have a report to print address labels for my patients, and a report that links encounters, dx codes, patient name and our Practice Fusion chart number. We are working with a Qualified Registry and this is something they need to pull data for the quality measures.

 
 

Jennifer from VeinCare Experts
Specialty: Vascular / phlebology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The easiest PM software to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used other PM software in the past, as a different practice, but this one by far is the best.

Pros

Ease of use, great customer service. We were using paper charts before, this is our first system using ER, and it has been so easy to pick up.

Cons

not really anything, other than the training for the nurses and doctors could have been a little more in depth

 
 

Cori from Medical
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Amazing service and product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent customer service and wonderful training available! Started the billing on my own, but my practice started to grow, so I switched to their billing service. Wow, is it ever easy now! I have perfect communication with my new team and feel even more confident in my growing practice to keep adding more patients since I know I can handle the volume on the business side.

Pros

I like the ease in which it is to use! I am an individual provider learning the ropes of billing! When I expressed that I was getting overwhelmed with the volume of bills I was putting through I was given the option of moving towards having their service do the submitting for me. Very inexpensive!

Cons

Wish it was cloud based. I am on the go, and don't always have my lap top with me. I travel to different practice locations so a cloud based solution would be wonderful.

 
 

Roger from Austin Drug & Alcohol Abuse Program
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Need NueMD Changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ease is nice but I need more features for the claims; such as a preview before they get sent off and get denied for some small reason.

Pros

The submission of the claims in real time helps a lot!!

Cons

Simple changes to the UB04 form for corrected claims takes too long to finish up and then send out.

  Response: Jennifer, Nuesoft Technologies

Date: April 2017

April 2017

 

Hello, Roger. Thank you for taking the time to leave us feedback. I would love a chance to speak with you about this further. Please email me at jen@nuemd.com and we can arrange a call. I look forward to speaking with you!

 
 

Melissa from Allergy Free Labs
Specialty: Allergy & immunology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Product and Pricing structure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We signed up with NUEMD a few months ago, great product and price, we are a bit different and use the EMR in a totally different way. My company has several Dr. Offices we work under so having an EMR that I can customize and set up to our liking is great. The staff has been awesome in helping with the implementation of the product. If they make mistakes on your account they are quick to fix and refund if necessary. We would recommend this EMR to any Dr. Office that wants to save money from the higher end expensive EMR systems

Pros

The reports are amazing on how we can track our patients and funds.

 
 

Christine from Blackstone Billing LLC
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great software - great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you NueMD for providing awesome billing software that is helping me to grow my business!!

Pros

This is a very easy system to learn , use ,and navigate around. We use it for our billing company and our doctors are able to sign in and check the status of their accounts at any time. It saves time for everyone! It also is great that there is a support link that you can instantly chat with them if there are any questions or issues.

Cons

to create specialized reports is a little confusing, but the support staff is awesome and always there to help!

 
 

John from Lucy Daniels Center
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

I sought customer service when the Nue MD application I use multiple times per day on my MAC laptop stopped working unexpectedly. After first seeking assistance from our group's external IT contractors - their response was not as timely as I needed, nor did they have sufficient knowledge of the software to immediately diagnose the problem - our organization's billing specialist suggested I call Nue MD directly. She had used the web based and telephone support options successfully in the past and was optimistic Nue MD would be the logical place to find assistance. A wise suggestion. Although it took two separate calls to actually resolve the problem completely, both calls were answered in a timely way, one immediately, and the second call with less than a two minute wait. In both cases, the Nue MD representative was friendly, efficient, and knowledgeable. In both cases she used a join.me application to gain access to my computer to diagnose and resolve the problem. The solution involved downloading a recent update to Java from the internet. The representative was able to create a new short cut icon on my desktop for ease and conveneince of use. When future interferences arise, Nue MD will be my first call. I can highly recommend their professionalism and responsiveness.

 
 

Kathryn from Medical Management Concepts, Inc.
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best Billing Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used NueMD for about 10 years with several different specialties - OBGYN, Family Practice, Urgent Care, Psych. It has worked extremely well for all practices. I have a small medical billing company, but I also do a lot of training for billing and coding. Using NueMD makes training easy! All of NueMD's support staff - from Sales to Technical Suport - are quick to respond and help! NueMD is definitely my preferred vendor! They make me look good!!

Pros

Ease of setting up new practice and getting both Front Desk and Billing Staff working quickly.

Cons

I do not like having to wait for reports - especially since most of my clients are pretty small practices, but not all reports are set up that way.

 
 

Joshua from Joshua Singer, L.Ac.
Specialty: Alternative & holistic medicine
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great Product for Practice Flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using NueMD for around five months and it has created a very smooth daily practice flow for me. My main use is for billing, as I'm integrating with Practice Fusion for scheduling and EHR. These two programs very easily connect without any problems for me. The training and customer service team has been very attentive and helpful.

 
 

Kami from Snoring & Sleep Apnea Center
Specialty: Sleep medicine / center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Overall Program is great & Support is AMAZING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NueMD is very user-friendly and any time I've had a question or issue it has been addressed right away. The support staff are very attentive and helpful. Overall our experience with NueMD has been great and we'll be using this program for a very long time.

 
 

RANDY from DR. RHEINCHARD REYES
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

AWESOME PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NUEMD IS AN AWESOME EMR PROGRAM, VERY EASY TO USE!!!

 
 
 
Showing 1-20 of 127

Christina from Child Therapy and Rehabilitation LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Our pediatric clinic has become much more efficient. Intake is faster and more accurate than ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

efficiency improvement in intake process and provide her access to online schedule .

Pros

Ease of use and reporting. Account manager is excellent and on top of things, and knows the priorities.

Cons

The phone app has very limited use - for example can't modify the schedule or capture payment for more than one unit

Source: Capterra
 

Stacy from Oregon Mental Health Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

My experiences been good very accommodating and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned a lot

Pros

The customer support is top-notch. Easy navigation from screen to screen, easy to set up new codes, very easy to use for a new beginner

Cons

Comments on the patient page info example it could use another email section. Also more room for comments when a client has multiple contacts

Source: Capterra
 

Misty from Christopher Medical Billing LLC

May 2017

May 2017

THEY DON'T CARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the user friendly function of the system. The billing portion ins great to use. The tickets are easy to get out. I really dont have anything else to add

Cons

The customer service is horrible. I've called and emailed many times with no response. When I first started using Nuemed they were amazing and actually cared about helping a new client. I guess because I'm a small business owner and only have four provider with them, I'm no longer a priority. When my contracts are up I will find another company.

Source: Capterra
 

Teresa from David Kurtz M.D., P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I am extremely happy with my total experience overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its easy to use therefore I have more time to focus on other office duties than billing. It also keep things organized and tracked more efficiently

Pros

It is so easy to learn and is user friendly. We were able to start transmitting claims in just a few days, and Medicare which can take up to 30days was approved to transmit in less than 10days. We started receiving ERA payments within 10days of billing out. I have been in the business for 30 years and I have to say that this has been the easiest transition of setting up and billing without any problems whatsoever that I have ever experienced. The training was easy and friendly. I was really impressed with each department specializing in their own field, and the introduction and welcoming was awesome as well as the user friendly Nuebie Notes to refer to if you forgot anything during training.

Cons

I haven't experienced any cons yet, I am very happy with everything so far. I guess I would have to say the only Con that comes to mind is that I wish I had found your business a long time ago.

Source: Capterra
 

Stacy from Oregon Mental Health services LLC

April 2017

April 2017

Nue MD for Mental Health clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

working with NueMD has been for the most part very easy to use. I only have 2 concerns or requests. I would love to see and additional Email line for a second email address on the patient profile, and also an additional line or bigger space for the Memo section. many times we have divorced parents of clients and we like to get additional contact info for each of them and be able to see it on the first section of the patient profile this would help me so so much. thank you

Source: Capterra
 

Stephanie from lacroix family chiropractic

April 2017

April 2017

Great team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Way to get ahold of your billing and support team. Program needs Java script to work but other than that it's easy to figure out. If you use them as your EHR it's easier, you can even verify the insurance from the program vs going online or calling.

Source: Capterra
 

Marta from Pnuero
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Nue MD is easy and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nue MD is easy and effective to use. They are always quick on any support issues, and their system is not hard to use. It is easy to upload into their online filing system, to find patients, and to cross reference patient appointments.

Pros

That you are able to quickly upload your files, and the ease of use.

Cons

N?A

Advice to Others

N/A

Source: Capterra
 

Calvin from Clientfit Technology Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Simple and Easy to Use Billing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When i decided to start a billing company 5 years ago i must have Demo'd about 10 different platforms. They ALL did pretty much did the same thing but what stood out about NueMD is that it was a clean ,SIMPLE, and intuitive interface. The learning curve was low and getting staff up to speed on the software takes days instead of weeks. Highly recommend this software!

Pros

Easy to Use - Works and MAC and PC

Source: Capterra
 

Charice from Kai Shin Clinic / HBR

March 2017

March 2017

Medical Biller

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent with my Trainer Amy very supportive , quick to answer questions, via phone , email or go to online chat

Source: Capterra
 

Marlene from Key Advantage Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Finally, a Software that Works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are so happy with NueMD. Their Fantastic Training is KEY to efficiently using it's attributes!

Pros

How the claims section is user friendly and so helpful for a billing company

Cons

Appointment Reports

Advice to Others

No

Source: Capterra
 

Carol from Total Nutrition Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Good for those of us who are not "computer" people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When our office switched to paperless it was with much fear I began using NueMD. After about 2 weeks of use, I can now see the benefit. I can chart much more quickly and have all my notes in one convenient place. This is both a time, space, and money saver.

Pros

It keeps me organized

Cons

I wish it had a window for the previous notes, that I could open at the same time I am charting in real time. (for reference)

Source: Capterra
 

Robert from Comprehensive Counselling
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

NueMD Great for the small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NueMD is easy to use. Its has an a great deal of resources for big and small practices. Its customer service is fast, friendly and extremely knowledgeable.

Pros

Great resources available for the small practice. A lot of automated features that enables a small practice to keep up with the fast paced ever changing health industry.

Source: Capterra
 

Laurene from PMBHomemedical

February 2017

February 2017

Easy Peasy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I just started using this software as thus far it really is user friendly. And if I can't figure it out the help section is a great tool to reference back to. I have used many softwares over my 23 years in the medical field and this truly has been the easiest to move around in. Love that I can change the color scheme when I have two open and can tell which product I am on without having to read the top line!

Source: Capterra
 

Carlos from Family Care Center

January 2017

January 2017

This product is horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had nothing but issues with this system. Every time we call customer support, when they decide to respond, they tell me it's our internet bandwidth so nothing they can do. We're dropping this company as soon as the contract is over.

Source: Capterra
 

Christina from Child Therapy and Rehabilitation, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

NueMD = Efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our pediatric therapy clinic implemented NueMD 3 months ago. We were impressed with the personalized support through the implementation phase. Months later we are quite pleased with how standardized and easy the software is to use. NueMD has thought of everything when it comes to software features and user needs. Our therapists are enjoying the cloud based scheduling module and, as the clinic owner, I am more efficient than ever! NueMD has enabled me to focus on the critical few instead of the critical many!

Pros

The many time-saving features and reporting.

Cons

I would like to see the app updated with more of the web based features.

Advice to Others

We really enjoy using NueMD! Our biller is extremely knowledgeable and accessible.

Source: Capterra
 

Michele from Tucker Medical Consulting, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Nue MD is the one for any small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Setup was fast and easy- we started submitting electronically within 7 days which sped up claims processing by weeks for us! Easy to learn and use, training is available when you need it and the online help sections are easy to navigate

Source: Capterra
 

Valerie from Franciscan University of Steubenville
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I have had a great experience with NueMD. The system is easy to learn and understand. I have used other systems in the past for documentation, but prefer the ease of NueMD. I have had an issue with a glitch in the system, but customer service was willing to work with me to figure out what happened and to resolve the issue. I would recommend NueMD to anyone who asks.

Source: Capterra
 

Kari from Family Practice Walk in Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great billing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far this is the best billing software that I have used. I was using a different software prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations without confusion! Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also, I LOVE that it is web based that way you can access it anywhere with the internet. That makes a big difference with multiple locations.

Pros

It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!

Cons

There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.

Advice to Others

I really think that any office looking for medical billing software with a scheduler to try out Nuemd before any other. You will be very happy with the results. By far the best software company out there.

Source: Capterra
 

Brandi from Sulphur Urology, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Customer service is atrocious

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used this software since 2013. We purchased the EHR portion over a year ago and were REQUIRED to receive the training that came with it - for an additional cost. The trainer was never aware of what was discussed in previous meetings and to date has never completed the requirements to access e-prescribing or e- lab results. Numerous follow ups and we are told the paperwork was never received. Each time it is resubmitted, 15 months later...still nothing...
In addition, the many issues that arise with billing submission are rarely resolved by customer service. They send back a generic suggestion that is apparent they do not even thoroughly read the email. The building of the EHR is so time consuming and confusing (even after the $500) that we have STILL not had the time to complete the encounters.
We are currently shopping for something with good customer service and pre-built encounters. The amount of money we are sending them monthly to not even have use is a waste.

Pros

data entry for demographics

Cons

the customer support, the EHR encounter building

Advice to Others

Get some customer service and technical support that actually follow through with the customer. I have my own job to do and do not have time to be the one to follow up over and over for a resolution.

Source: Capterra
 

PEGGY from J.MORGAN LLOYD III MD
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

GREAT MEDICAL OFFICE SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My office has used NueMD for approxmately 8 years and I can honestly say the transition in to the program from our old software was seamless. It is the best software I have every used and would recommend it to anyone looking to update.

Pros

Their support system is always available if you have any questions, whether it be a representative on the phone or online assistance, I have never had an issued contacting them.

Cons

I cannot say we have ever had any issues with this product.

Advice to Others

Try it, you will never use another product.

Source: Capterra