Penelope by Athena Software


 

Penelope case management software is a mobile, web-based client information system trusted by nonprofits, governments, universities, and health and social services providers worldwide.

Based in Waterloo, Ontario in Canada, Athena Software has been providing case management software, professional services and secure data hosting to clients in North America, Australia, New Zealand, the UK and elsewhere since 2001.

Penelope is built specifically for human services organizations. Its features include: scheduling, notes, configurable smart forms, automated workflows, email and SMS reminders for clients, staff communication tools, referral and wait list management, a one-way push to MS Exchange and over 130 built-in reports.

Athena recently released Engage for Penelope, a mobile feature that allows clients to complete documents or have discussions with providers from their smartphones or mobile devices.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000

18 Reviews of Penelope by Athena

Showing 1-18 of 18

 

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Konrad from ACCESS Programs
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

It's clunky, appears to be on a platform from the 90s, not intuitive, convoluted, expensive support.

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Maybe better than nothing

Pros

Case management is OK
Initial costs cheap

Cons

Doesn't work at all for EAPs in Australia.
Reporting is hopeless.
Schedule is as user friendly as a brick.

Source: Capterra
 

Nicole from Brighter, Stronger Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

We love the staff response/feedback

Ease-of-use

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Save time, money and easy access to client files and staff schedules. More efficient with documentation and effective client planning within systems. Access to quick reports and better billing processes.

Pros

The fact that it's mobile friendly makes introducing the database a little more exciting to staff and executives.

Cons

The lack of application or mobile software for worker use. I always get the weird look when workers ask "is there an app?" and I say "No" I'd certainly like to change that response.

Source: Capterra
 

Cristina from CHS
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great system for tracking and billing.

Ease-of-use

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Pros

I like the versatility within the site. We have numerous programs in our company that we run out of this system.

Cons

When pulling specific reports can be hard because we don't have all the reports built in that we need.

Source: Capterra
 

Delia from Te Hauora o Ngati Haua Trust
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Penelope is a game changer for us

Ease-of-use

Functionality

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Real time access to our data therefore our reports are accurate and up to date

Pros

24/7 access.
Security and support from Athena
Reporting feature allows us to see our organisation
Real time results

Cons

Moving from laptop to tablet the forms don't resize well.
Would like ability to sort and filter my home page more..perhaps a search function

Source: Capterra
 

FELICIA from bsf

May 2017

May 2017

iTS GREAT

Ease-of-use

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Pros

I really like the reports feature. I am able to run a report on almost everything that I have to discuss and report on on a weekly basis.

Cons

I not really fond of the date range on the reports feature. If it is possible can it include the setting "last week" or "previous week".

Source: Capterra
 

Diamond from Brighter Stronger Foundation

May 2017

May 2017

Awesome easy to use

Ease-of-use

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Pros

It makes everything a lot easier to find regarding clients and workers. It helps programs run smoothly on the paperwork side.

Source: Capterra
 

Courtney from A Precious Child

May 2017

May 2017

Penelope has allowed our staff to work more cohesively by providing a user friendly database.

Ease-of-use

Functionality

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Pros

For the first time our organization has been able to capture better client and partner data that has allowed our multiple departments to work more cohesively. The ease of use of the Smart Documents and Forms has enhanced the way we gather demographic and program information for grants and funding purposes. While the overall functionality of the database has been very helpful to capturing client and partner data, we hope further updates with the Search function and Calendar will better serve our organizational needs, for example searching by Event Description (specifically Indirect Events). Both the launch support and technical support team have been wonderful to work with and respond quickly to our inquiries.

Overall: Cloud Based, Easy to create Forms, and Smart Docs are great features. Reports within Penelope are great for capturing basic information. Easy for most staff to use.

Cons

It'd be helpful if more fields were more customizable and if reports could be more specific (more Breakdown options) in Penelope instead of having to utilize the Open Database Connectivity. Search function includes many fields to filter by, but not all the fields that we need- would like better customizable search options.

Source: Capterra
 

Kelsey from Community Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Excellent customer service! Very easy to use the site!

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Functionality

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This program is primarily used for reporting on our cliental. This software coincides with what we are looking for as we can build it around our company!

Pros

It is nice that you can build the site around your company. When you have questions, a support staff member is very quick in response.
We have 6 programs running out this program, which makes it easy to gather demographic data for all of them, in one place!

Cons

The only negative was fixed. I had trouble trying to run cross reports for all our programs, but with granted access, I am now able to pull from an Excel spreadsheet for any report.

Source: Capterra
 

Nicole from Brighter, Stronger Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Going Paperless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We are happy we decided to go with the penelope emr system. It takes some getting used to in the begging but our staff can certainly say that it has made our lives easier. What I love most is the upgrades, constant changes, and updates. In the future, penelope will probably upload docs on its own, lol.

Pros

Features

Cons

Lack of functionality

Advice to Others

Keep upgrading, it makes all the difference.

Source: Capterra
 

Sheryll from Christian Counseling Service of East Valley

February 2017

February 2017

Penelope Review

Ease-of-use

Functionality

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Penelope is a robust case management software that has numerous flexible areas to meet the demands of differing social service agencies. Our agency, consisting of 50 clinicians, has mental health contracts with state, county and insurances -- all of which Penelope can manage quite well.
Service and support are usually responsive. Although we are struggling to get Athena software to add some new features that most health care software has already incorporated, such as integrated client sign ins.
There are some innovative features such as incorporate the ORS and field to add other outcomes measures.
Canned reports meet basic needs, but custom reports are not only possible, but are utilized by us on a routine basis.
Overall we are satisfied with Penelope.

Source: Capterra
 

Cassie from ANEW Place

February 2017

February 2017

We love Penelope!

Ease-of-use

Functionality

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We have been using Penelope at our organization for about 6 months now. We find that it is easy to use and also easy to teach others how to use. It is good to be able to collect our data in such an accessible spot!

Source: Capterra
 

NICOLE from BRIGHTER, STRONGER FOUNDATION
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Org Went Paperless

Ease-of-use

Functionality

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I love penelope, as the person who built out our shell. I've trained over 200 ppl in 6 months. Savvy users find easy, others need additional sessions. As far as implementing the system to fit our needs, most options works for us, other items we may need to pay the additional fees in order to implement. Overall, it has a life saver.

Signed- NOT A COMPUTER PROGRAMMER, BASIC PC/DATABASE/COMPUTER SKILLS.

Pros

MOST FEATURES HELPFUL

Cons

FEATURES WE MAY NEED TO PAY FOR, WHICH SEEM TO BE A PART OF DATABASE.

Advice to Others

Provide and send more detailed updated tutorials and workflows as the systems update and change.

Be aware of system features that need to implemented/escalated which may hold a company back from moving forward, stay in contact with the person who demanded the change and let them follow the status of escalated events.

Source: Capterra
 

Rebecca from Sendero Therapies, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

We love our "Penny"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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In our company we refer to the Penelope Software familiarly as Penny. She is our friend in so many ways! She makes documentation, scheduling, reporting, payroll, invoicing easy! So much time is saved. She is User friendly as well making auditing for accountability and accuracy a breeze. I would recommend the software to anyone.

Pros

User friendly

Cons

Would like easier use of documents

Source: Capterra
 

Sarah from ARC Administrators, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

We love Penelope!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a care coordination division of a TPA, providing case management, utilization management, care transitions, and chronic condition management services to 80,000 members. Penelope has been so easy for us to use. The nurses love it, because they can communicate with other team, have our MD remotely look at notes, and we can easily pull case reports for underwriters.
I used Penelope in my former job, and when we did this start up, it was the first thing I thought of to use. The support staff are friendly and understanding, and are great with training. I would highly recommend.

Pros

The reports are easy to to understand - especially to non-user stakeholders and our clients. The forms are easy to create and adjust, and the billing/ cart system is easy for my staff to use for their billable hours.

Source: Capterra
 

Maureen from Ventura Counseling Center
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent for group psychotherapy practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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We have used Penelope for a few years now. We are able to log, bill, schedule, remind for appointments. It is easy once you get the hang of it. The customer support couldn't be kinder and more patient.

Pros

All inclusive

Cons

So much to learn in the beginning

Source: Capterra
 

Richard from Headway (Ireland) Brain Injury Services and Support
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Flexible, configurable and reliable (so far)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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I've been using Athena's Penelope Case Management Tool in our Community Acquired Brain Injury service for over 8 years. In that time it's proven itself a valuable and reliable source of organisational data as well as an essential tool for sharing person-centred information within a multi-d team.

It's powerful out of the box, but can be configured to many different kinds of interaction. Being cloud based, it makes accessing the records you need easy, whether you're working onsite or off.

Athena have managed to evolve the system impressively, and it has more than kept pace with changes in the way we work and use technology.

Pros

Powerful feature set and configurability. Cloud based.

Cons

Interface could do with some tweaks to improve navigability

Source: Capterra
 

Linda from The Family Conservancy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Penelope User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful.
I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.

Pros

The versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist.

Cons

I would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports.

Advice to Others

No

Source: Capterra
 

Emma from International Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Layers Upon Layers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Penelope is used at my workplace to document client interactions. In many ways, the system is complex and integrated. It allows our 110-member staff to record information in the correct categories. We are able to source the data collected from Penelope and integrate it into our excel spreadsheets. There are some bugs that create mild frustration, but overall, it was programmed by a specialist here to suit our needs. I am grateful we have the program.

Pros

Integrated data

Cons

Not overly intuitive

Advice to Others

When someone closes out of the software, it should log them out as well

Source: Capterra