Penelope by Athena Software


 

Penelope case management software is a mobile, web-based client information system trusted by nonprofits, governments, universities, and health and social services providers worldwide.

Based in Waterloo, Ontario in Canada, Athena Software has been providing case management software, professional services and secure data hosting to clients in North America, Australia, New Zealand, the UK and elsewhere since 2001.

Penelope is built specifically for human services organizations. Its features include: scheduling, notes, configurable smart forms, automated workflows, email and SMS reminders for clients, staff communication tools, referral and wait list management, a one-way push to MS Exchange and over 130 built-in reports.

Athena recently released Engage for Penelope, a mobile feature that allows clients to complete documents or have discussions with providers from their smartphones or mobile devices.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000

28 Reviews of Penelope by Athena

Showing 1-20 of 28

 

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Adam from Qualia Counselling Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

We use Penelope for scheduling, case noting, and financials. We've been very happy with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
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Support
Pros

The best thing about using this software is the reliability and the customer support. I've been using this software daily for almost two years and the site has only gone down once for about half of a day. Within moments, customer service sent me an email telling me how I could still access the site using a different method. Also, any questions that I've had have been answered with clear and concise instructions within hours. The help section of the software also contains very clear instructions for performing many tasks.

Source: Capterra
 

Maurice from SAGE Solutions INc.
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Was involved and led the requirements study to bring Penelope to the Family Service Canada network.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
Value
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Cons

not at all user-friendly, costly, unreliable for data compilations and billing processes, reports are bad and inflexible, can not be effectively or easily or cheaply customized and adapted to needs, I could go on. Would be pleased to talk to the CEO or senior directors to propose recommendations and provide more information

Source: Capterra
 

John from Otara Health Charitable Trust
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

PENELOPE offers much in the way of case management, and tracking informal workshops etc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

The ability to access and capture case management information securely, and the information from group meetings also both formal and informal.

Pros

The software is cloud based and has a wide application for use. We are happy with the software itself.

Cons

The software's wide application for use means lots of options, unfortunately the knowledge base doesn't provide the level of information required or is not easy to navigate. The availability of local technical support and expertise in New Zealand appears limited. It would be good to have face to face contact to talk about our ongoing set up (new programmes) and reporting needs.

Source: Capterra
 

Kim from Community Counselling & Resource Centre (CCRC)
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Best Case Management Software ever! Does everything we need it to and then some!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

It's all in one - we don't have to fool around with multiple software programs for various functions.

Pros

The flow of the product; user friendly (our placement students have no difficulty using this software); efficient; accounting portion; great customer service through the help tickets.

Source: Capterra
 

Jodee from Family Dynamics
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Our agency is transitioning from paper files to electronic doccumentation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

The ability to have running stats/evaluations which can be printed out and reported on with the click of a button!

Source: Capterra
 

Trish from Murdi Paaki Regional Enterprise Corporation Ltd

August 2017

August 2017

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.

Cons

Penelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

Source: Capterra
 

Grant from Relationships Australia (Qld)
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments

Cons

UI poor resulting in clunky data entry and more time spent entering data.
not mobile / tablet friendly
Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel.
Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice
Lack of technical support available in Australia

Source: Capterra
 

Kathy from New Orleans Baptist Theological Seminary
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Penelope has given us great flexibility with our student counselor population!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Value
Support

Our student counselors are learning great skills in using an electronic records system. Reports are much easier to run, supervisors can access the progress notes and other documents at any time, and can be alerted to situations like suicidal ideation or risk.

Pros

Students have access everywhere; outcome measures are great, and the ability to see visual score charts across time is especially effective for clients.

Cons

It is hard to delete some mistakes. Written instructions are still not as clear as I would like. I still find it complex when setting up new outcome measures.

Source: Capterra
 

Mark from Relationships Australia NSW
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Lack of modern functionality, lack of communicating to customers, broken promises with timing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Pros

The product is targeted to our industry. Its installed and we are used to it. We have little issues with it.

Cons

No portal functionality. No way of connecting external systems for resource management/bookings. No self help intake process (clients filling in their own information).

Source: Capterra
 

Raymond from Pasifika Futures
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent software, does what we need and in time may need to roll with changes of improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use

Pros

Understanding the software helps, once you do this and you can appreciate it more and what it does and becomes a very simple solution.

Cons

May need a redesign of the workflow but probably more so in training of navigators. Feedback from customers is essential in developing a catered solution for that market but keeping the same NGO concept of the original design and perhaps improving the use of the product based on your target market.

Source: Capterra
 

Konrad from ACCESS Programs
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

It's clunky, appears to be on a platform from the 90s, not intuitive, convoluted, expensive support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

Maybe better than nothing

Pros

Case management is OK
Initial costs cheap

Cons

Doesn't work at all for EAPs in Australia.
Reporting is hopeless.
Schedule is as user friendly as a brick.

Source: Capterra
 

Nicole from Brighter, Stronger Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

We love the staff response/feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Save time, money and easy access to client files and staff schedules. More efficient with documentation and effective client planning within systems. Access to quick reports and better billing processes.

Pros

The fact that it's mobile friendly makes introducing the database a little more exciting to staff and executives.

Cons

The lack of application or mobile software for worker use. I always get the weird look when workers ask "is there an app?" and I say "No" I'd certainly like to change that response.

Source: Capterra
 

Cristina from CHS
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great system for tracking and billing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the versatility within the site. We have numerous programs in our company that we run out of this system.

Cons

When pulling specific reports can be hard because we don't have all the reports built in that we need.

Source: Capterra
 

Delia from Te Hauora o Ngati Haua Trust
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Penelope is a game changer for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Real time access to our data therefore our reports are accurate and up to date

Pros

24/7 access.
Security and support from Athena
Reporting feature allows us to see our organisation
Real time results

Cons

Moving from laptop to tablet the forms don't resize well.
Would like ability to sort and filter my home page more..perhaps a search function

Source: Capterra
 

FELICIA from bsf

May 2017

May 2017

iTS GREAT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the reports feature. I am able to run a report on almost everything that I have to discuss and report on on a weekly basis.

Cons

I not really fond of the date range on the reports feature. If it is possible can it include the setting "last week" or "previous week".

Source: Capterra
 

Diamond from Brighter Stronger Foundation

May 2017

May 2017

Awesome easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It makes everything a lot easier to find regarding clients and workers. It helps programs run smoothly on the paperwork side.

Source: Capterra
 

Courtney from A Precious Child

May 2017

May 2017

Penelope has allowed our staff to work more cohesively by providing a user friendly database.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For the first time our organization has been able to capture better client and partner data that has allowed our multiple departments to work more cohesively. The ease of use of the Smart Documents and Forms has enhanced the way we gather demographic and program information for grants and funding purposes. While the overall functionality of the database has been very helpful to capturing client and partner data, we hope further updates with the Search function and Calendar will better serve our organizational needs, for example searching by Event Description (specifically Indirect Events). Both the launch support and technical support team have been wonderful to work with and respond quickly to our inquiries.

Overall: Cloud Based, Easy to create Forms, and Smart Docs are great features. Reports within Penelope are great for capturing basic information. Easy for most staff to use.

Cons

It'd be helpful if more fields were more customizable and if reports could be more specific (more Breakdown options) in Penelope instead of having to utilize the Open Database Connectivity. Search function includes many fields to filter by, but not all the fields that we need- would like better customizable search options.

Source: Capterra
 

Kelsey from Community Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Excellent customer service! Very easy to use the site!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is primarily used for reporting on our cliental. This software coincides with what we are looking for as we can build it around our company!

Pros

It is nice that you can build the site around your company. When you have questions, a support staff member is very quick in response.
We have 6 programs running out this program, which makes it easy to gather demographic data for all of them, in one place!

Cons

The only negative was fixed. I had trouble trying to run cross reports for all our programs, but with granted access, I am now able to pull from an Excel spreadsheet for any report.

Source: Capterra
 

Nicole from Brighter, Stronger Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Going Paperless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are happy we decided to go with the penelope emr system. It takes some getting used to in the begging but our staff can certainly say that it has made our lives easier. What I love most is the upgrades, constant changes, and updates. In the future, penelope will probably upload docs on its own, lol.

Pros

Features

Cons

Lack of functionality

Advice to Others

Keep upgrading, it makes all the difference.

Source: Capterra
 

Sheryll from Christian Counseling Service of East Valley

February 2017

February 2017

Penelope Review

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Penelope is a robust case management software that has numerous flexible areas to meet the demands of differing social service agencies. Our agency, consisting of 50 clinicians, has mental health contracts with state, county and insurances -- all of which Penelope can manage quite well.
Service and support are usually responsive. Although we are struggling to get Athena software to add some new features that most health care software has already incorporated, such as integrated client sign ins.
There are some innovative features such as incorporate the ORS and field to add other outcomes measures.
Canned reports meet basic needs, but custom reports are not only possible, but are utilized by us on a routine basis.
Overall we are satisfied with Penelope.

Source: Capterra
 
 
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