Penelope by Athena Software


Penelope case management software is a mobile, web-based client information system trusted by nonprofits, governments, universities, and health and social services providers worldwide.

Based in Waterloo, Ontario in Canada, Athena Software has been providing case management software, professional services and secure data hosting to clients in North America, Australia, New Zealand, the UK and elsewhere since 2001.

Penelope is built specifically for human services organizations. Its features include: scheduling, notes, configurable smart forms, automated workflows, email and SMS reminders for clients, staff communication tools, referral and wait list management, a one-way push to MS Exchange and over 130 built-in reports.

Athena recently released Engage for Penelope, a mobile feature that allows clients to complete documents or have discussions with providers from their smartphones or mobile devices.


Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000

2 Reviews of Penelope by Athena

Software Advice Reviews (1)
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from The Family Conservancy
Specialty: Mental & behavioral health

We have used this software since 2003



Product Quality

Customer Support

Value for Money

Product Quality
Likes Best

The versatility of this product is great. We have used it for several different types of programs and with the amount user defined fields available it is easy to track all the data elements we need for each program. The ability to create our own customized document for use in our case files is extremely useful. We can change those as needed without paying for re-programing. Our clinicians find them easy to use. Our funders and accounting department find the reports that I can generate from the data in Penelope very useful in managing the financial side of the Clinical department.

Likes Least

We would like to see the ability to capture client signatures and clinician signatures expanded so we can use usb signature pads with our existing computers. Report writing for customized reports could be a little easier.


The technical staff at Athena have a wealth of knowledge and can give good solid advice on how to organize your database to get the most out of it. So be sure to ask questions about all aspects of the data and how best use Penelope.

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