PIMSY EHR Software


 

PIMSY EHR is a fully certified electronic health record (EHR) system as well as practice management for midsize companies. The solution offers industry-specific features and the flexibility to customize the system to match each organization's unique requirements in regards to billing, scheduling, note taking, and authorizations.

PIMSY is both HIPAA compliant and ONC-ACB 2014 Edition/Stage 2 certified for Meaningful use. The application offers billing cycle management, as well as HR features such as staff renewal tracking and payroll calculations. The Q&A module allows users to generate forms, questionnaires and other documents to match their specific needs. The EHR system offers progress notes, treatment plan and track client medications.

PIMSY is best suited to mental and behavioral health service facilities in psyc8hology, counseling, and psychiatry. It can also support sub-industries like applied behavioral analysis, substance abuse facilities, sleep therapy, and nutrition counseling. The solution offers support website, training videos, help desk ticket, and email support.

 

PIMSY EHR - Client demographics
 
  • PIMSY EHR - Client demographics
    Client demographics
  • PIMSY EHR - Scheduling
    Scheduling
  • PIMSY EHR - Client diagnosis
    Client diagnosis
  • PIMSY EHR - ePrescribing
    ePrescribing
  • PIMSY EHR - Progress notes
    Progress notes
  • PIMSY EHR - Depression test graph
    Depression test graph
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

63 Reviews of PIMSY EHR

 

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Software Advice Reviews (20)
More Reviews (43)

Showing 1-20 of 20

tana from MWRS
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Pimsy Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer rep is amazing--she is always available to us--it feels like she is part of our team!

Pros

Ease of use--tons of functions--and the best ever customer support! And the team taught US how to build our system so we have knowledge about how it works and this reduces time when an issue does arise

 
 

Gus from Safe and Stable Families Wellness Center, P.C.
Specialty: Applied Behavior Analysis/Autism
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

New PIMSY User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before PIMSY I purchased an expensive competitor EHR that did not meet my needs and was overly complicated for my staff. PIMSY solved this in a matter of weeks I was up and billing using PIMSY

Pros

Ease of use and billing features.

Cons

None.

Advice to Others

See Demo and realistically see the benefit of PIMSY over the promises of other and usually more expensive EHR products.

 
 

Gayle from Therapy Services LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Not a Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them.

Pros

Price is good.

Cons

Not all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent.

Advice to Others

Run. Go elsewhere.

 
 

Leslie from Mohawk Valley Counseling Associates
Specialty: Mental & behavioral health

August 2016

August 2016

Pimsy Is Worth Every Penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Pimsy has been the key to efficiently managing our mental health counseling practice. It has been a huge time saver in that everything from documentation to billing can be completed in a fraction of the time.

Likes Least

The whole experience of transitioning to Pimsy has been a positive one. Of course there is a learning curve as you start to utilize the different features, however the excellent support staff and the extensive training make it all very manageable.

Recommendations

Give it enough time before evaluating because there is always a learning curve to anything new. When using new software that is so comprehensive, it may get worse before it gets better but hang in there because it is worth it.

 
 

Andrea from Mohawk Valley Counseling Associates
Specialty: Mental & behavioral health

August 2016

August 2016

Excellent Software for our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

When speaking with our rep at the start of the process we had 100% confidence that he understood what we needed and how to tailor the product to fit just for us. He was not trying to sell us what we didn't need. His understanding of the Health Care industry and all sides of the office gave us relief to know his guidance and support were a part of the plan. Each interaction we had from there was excellent. From the IT guys helping us understand what we needed in office to how to bill our first client was handled with patience and professionalism.

Likes Least

We are still learning all that PIMSY has to offer and we are looking forward to growing into this program.

Recommendations

We are a small private practice with a range of technical abilities and we would recommend giving yourself time to learn in stages because it can feel overwhelming at the start. Keep practicing and using it in order to learn what works best for your agency. Also, ask for help because the support staff is always willing to assist.

 
 

Brooke from Transition behavioral healthcare
Specialty: Mental & behavioral health

July 2016

July 2016

Great customer care and intelligent services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use, constantly updating software with new options to keep up with all that's out there

Likes Least

Simple little things like where phone call notes can or should be kept

Recommendations

Go through all their training and stay up to date to get the most from it

 
 

Angela from Motivational Services, Inc.
Specialty: Mental & behavioral health

June 2016

June 2016

Personalized and Professional Team Work!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I enjoy the personalized experience when requesting support. The PIMSY team works to support me and the needs of my organization when planning for suture upgrades and in every day support needs. In most areas, the product is easy to use, easy to train staff to use and allows for personalization to specific organizational requirements.

Likes Least

We have struggles with using the product to its fullest within our residential programs, in part, I believe, because the product was initially geared toward outpatient servicees (which we also provide), but PIMSY has made significant progress in helping us meet those needs.

Recommendations

Ask many questions. be sure to educate any vendor about the specific needs of your organization, staff and clients when it comes to keeping a client record, and billing for services.

 
 

tana from MWRS
Specialty: Mental & behavioral health

June 2016

June 2016

PIMSY has been wonderful--very affordable, a lot of support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

the Pimsy team is amazing--just like family! It is affordable and when I get stuck the solution is just always SO EASY!

Likes Least

n/a There is nothing that I don't like about Pimsy--it is a wonderful solution to fill our EHR needs

Recommendations

I have no recommendations--I just wanted to share our positive experience with PIMSY

 
 

JaKarynn from FaithBridge Psychological Servicees
Specialty: Mental & behavioral health

June 2016

June 2016

Challenging

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support for PIMSY is great (i.e. customer service).

Likes Least

The treatment plan set up, the glitches of it easing my data even after I saved it, the spell check function (especially when you have multiple boxes), the intake/assessment set-up (the way it eases your information on the left side of the field and save it to the right side of the field but then when you go back to complete it, you have to scroll on the right column to see what area on the left column is blank, it's just too much).

Recommendations

Continue to work on the product to make it better.

 
 

Shelly from FaithBridge
Specialty: Mental & behavioral health

June 2016

June 2016

Not a great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

That it is specific to behavioral health services.

Likes Least

Not user friendly or easy to navigate. Does not have an effective way to track referrals. Unable to utilize electronic signatures via client portal. Billing is a disaster.

Recommendations

Improve billing and reporting functions; allow user to be able to print reports

 
 

Roselynn from FaithBridge Psychological Services
Specialty: Mental & behavioral health

May 2016

May 2016

PIMSY review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The specificity of the product to behavioral health and the friendly customer service. Also the visual appeal of flowers scapes.

Likes Least

Cumbersome to utilize, poor backend billing flow, instability of platform and connection. Inconsistency of response to use.

Recommendations

Evaluate the backend billing features before deciding on a product.

 
 

Jennifer from Psychological Health Roanoke
Specialty: Billing services

May 2016

May 2016

PIMSY Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is much faster than our old computer program as far has selecting appointments.

Likes Least

It is not receptionist friendly and it takes to long to work and read the finance screen.

Recommendations

Make software like this more friendly to finance and receptionist staff.

 
 

John from Psychological Health Roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Daily work use for well over 1 year doing scheduling and note keeping

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Not much. The back-end billing function for 3rd party payers is OK - but any other billing process -like product sales, our EAP program services, worker's compensation clients and consulting services are needlessly cumbersome. - and have resulted in us using a different billing system altogether resulting in other inconveniences and inefficiencies. Other people using this for scheduling have a similar experience.

Likes Least

At purchase we were promised an electronic transfer of existing client base- then after told after it would create so many problems, it would be better to hand enter all existing clients which number in the 1,000s and cost us both time and money. Attempts to fix bugs of which there are many are typically ignored. Some bugs - occasionally the program tries to force scheduling of clients on a weekly basis; when entering more than one diagnostic code, much of the time one or more code does not enter on the first c try, requiring reopening of the function and starting over; the calendar change is slow and inconsistent often jumping over months. The program is very slow - often slower with each upgrade as they add code. Occasionally the changes limit functions requiring us to use work-around practices - for example, we are unable to schedule groups efficiently.

Recommendations

Find another vendor would be what i recommend... once locked in it is very difficult to change

 
 

Gwen from PSYCHOLOGICAL HEALTH ROANOKE
Specialty: Mental & behavioral health

April 2016

April 2016

Has been good and bad.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The team members at Pimsy are friendly and make a sincere effort to fix any issues and provide what we need. The issues are not with Pimsy staff, but with the product itself. We are a very large group, and it seems the product is just not as Reception friendly, and is missing key elements that the business office staff could really benefit from.

Likes Least

I work in the business office doing denials, and I need to refile claims to paper for many different reasons all week long. I CAN NOT print a claim-HCFA-form. I have to type them by hand. This means, I have to look up the address for the Insurance company, toggle back and forth for patient info, ect....and one you go back and forth, the system will not allow you to continue typing on that line-you have to skip the line you are on and back to it, before it will allow you to continue typing. There were many things about our old system that automatically populated in....not with Pimsy....drives me nuts!

Recommendations

Personally, I wish we had the ease of use we had with our old system. It was easier to flag accounts, look up Insurance addresses and phone numbers on the actual system, so many items would auto populate, and I could PRINT a claim form. The account information was easier to read. It was easier to tell what someone owed, the true balance on account,ect. I have gotten use to Pimsy so not as hard for me, but I can see where others who are not on accounts everyday might have a more difficult time. Pimsy is very stream-lined, moves quickly, and usually does not freeze up like the old system....which is great!

 
 

STEPHANIA from psychological health roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Overall average

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

If a secondary insurance changes I only have to change that one, not the primary and secondary.

Likes Least

I think it takes too long when scheduling patients, there needs to be notification of some kind on the calendar side if there are important notes on the account. It doesn't track authorizations well at all. In some aspects it is great, but there are some areas that need work.

Recommendations

Evaluate it according to how it affects your specific job.

 
 

Max from Psychamerica Behavioral Services LLC
Specialty: Community health center / FQHC

April 2016

April 2016

PIMSY Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was specifically designed for behavioral health; great support.

Likes Least

It is not 100% able to be customized to our practice needs.

Recommendations

Review your own practice needs to figure out what features work well and which ones you need to adjust.

 
 

Erika from KEYS DEVELOPMENT, LLC
Specialty: Mental & behavioral health

April 2016

April 2016

I LOVE THIS SOFTWARE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is absolutely wonderful. Very hands on and attentive. PIMSY is a wonderful product. I love the way you can personalize the software to fit the needs of your agency.

Likes Least

It's not compatible with Apple products.. I wish it was web based..

Recommendations

You will love this software. The updates are awesome. The price is right!

 
 

Dorene from Psychological Health Roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Still not sure...

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

PIMSY has been readily available for technical support and trouble shooting. It is affordable.

Likes Least

PIMSY is very cumbersome and slow to work with. After we purchased it, it became more and more obvious it was a beta-product that still had many kinks and was not really designed for a large practice.

Recommendations

Take your time to evaluate the products and ask every imaginable question.

 
 

Manote from MTF Counseling Resources, LLC
Specialty: Mental & behavioral health

January 2016

January 2016

In Loving Memory of Judy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best thing about the product and the vendor is the team that makes up PIMSY. No software is perfect but, PIMSY and its' support staff sure makes great strides towards perfection. I can not say enough of how robust this EMR is and how this software grows as you grow. Our facility probably utilizes probably 10 percent of the software and just that 10 percent alone accommodates a facility of 296 clients, 17 clinicians, and 2 administrative staff members. As small as we are, the staff and the support team always treated us like a large corporation, what more can you say about that except for THANK YOU.

Likes Least

What do we like the least about the software is the speed (ie., page transitions) and that PIMSY is only Windows based (ie., must purchase parallel for in order for PIMSY to work on MACs)

Recommendations

Our recommendations would be:
1) get to know the support staff (ie., how willing are they to assist your needs, the length that it takes to resolve your issue(s)
2) how responsive and accepting is the company regarding implementation suggestions (ie., does the company listen to their users on how to better streamline/ or make updates that are beneficial for its' users)
3) is it cost effective
4) is the company willing to write a special script that you maybe required to implement by your accrediting body/ or a script that you want to implement in the software (ie., facility pays for the work order).

 
 

Catherine from 3-C Family Services, P.A.
Specialty: Mental & behavioral health

May 2015

May 2015

Robust, Customizable system, GREAT customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system is very robust with a lot of great features and has ability for customization (done internally or with PIMSY's help). System improvements from the company have made it even easier to use for any level of tech experience. The customer support is outstanding with great response times - they make you feel like one of the team!

Likes Least

The way the scanned documents are stored and organized isn't ideal. PIMSY suggested another vendor to work with for a program that can be integrated with the program. This add-on has the ability to OCR documents, search by keyword and other meta data, and has an easier coding process. They also have excellent customer support.

Recommendations

Think of all job titles that will use the software and do those activities. Notes, payments, claims, chart note information - the key information you will be storing - learn how they all connect together to make one cohesive chart. Think about future use as well. You might not think you need all of the features available in PIMSY, but is there a possibility in the future? It is a lot easier to add to your routine or have PIMSY help add what you need than it is to get a new EMR/EHR with everything you need.

 
 
 
Showing 1-20 of 43

Rachelle from Samaritan Counseling Center Hawaii

June 2017

June 2017

The customer service team is wonderful. They are knowledgeable, helpful, and patient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is full-featured - it has all the tools we need to manage records and submit claims electronically, so we don't have to worry about back-ups or paper files. I like the different permissions for different users, the built-in reports, and the document storage.

Cons

The fact that you can access the same screen/information from multiple places makes it both easy to use and a little cluttered.

Source: Capterra
 

Dan from Dan Silverman, LCSWR
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

AN AMAZING PRODUCT WITH AMAZING CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PIMSY has been everything I've wanted and more all under "one roof". From client scheduling, billing, tracking, statistics and even sending client reminders. I am so much more efficient in my private practice now and wish I had discovered PIMSY sooner. I love how this product is so customizable and tailored to your specific business needs. This product has SO many options it's almost limitless.

There is a learning curve, but the PIMSY staff's knowledge of the product, hands on approach and patience make learning the product much easier. They are with you every step of the way and very responsive when issues arise. The trainers are so personal and attentive, its like white glove service. They even have tutorial videos for additional help!

For the last 20 years, I have tracked client payments using cumbersome Excel spreadsheets. Those days are gone, as PIMSY does that and more for me with the click of a mouse. PIMSY provides very detailed reports such as client payments, income for the month, insurance payments yet to be paid etc. as fast as you can click a mouse. One of my favorites is the ability to print a very professional receipt for a client within seconds.

Progress notes, treatment plans, reminders of when your License expires or to walk your dog, PIMSY is a Clinician's dream. The fact that it's cloud based means I don't worry about losing my information and I run it off my Surface Book and Desktop computers.

If you're searching for a product that does it all, stop and reach out to them, you wont' be disappointed.

Pros

How its completely tailored to what you need and want. Its designed to make you efficient in your day to day activities.

Cons

The learning curve. But, there's no way to have such a product with all of the options and customization without a learning curve.

Advice to Others

Just get it. I researched many, many similar products but kept coming back to PIMSY and so glad I did. Whether you're a solo practitioner like me or a large Behavioral Health organization like I've been employed in the past, PIMSY will make your life so much easier and your business more successful.

Source: Capterra
 

Brian from North Springs Counseling Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

PIMSY is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a therapist, records are critical. PIMSY makes inputting, archiving, and retrieving my notes easy and seamless. Customer Support has always been able to help us and rectify any little issues that come up unexpectedly.

Pros

Ease of use, organization, calendar, reminders if I forget to write a note, and accessibility.

Cons

Other than errors that pop up every once in a while, there is not a lot of negative to say about it. What system doesn't have an error every once in a while?!

Advice to Others

Not at this time.

Source: Capterra
 

Mary from Mohawk Valley Counseling Assoc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Pimsy Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not a pro on the computer but the training was awesome and got me going. The staff was easily accessible and explained things well.

Pros

Once I got more familiar, it made my job SO much easier and less time consuming.

Cons

It probably has features I will never need.

Advice to Others

These people are great to work with. They go at your own pace and are always available to answer questions. Thank You Pimsy!

Source: Capterra
 

Julie from KARE, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Makes reporting and documentation so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PIMSY has allowed us to have such more complete records for our clients and provides us with the ease to pull information and reports in a very timely manner. Our documentation process has become substantially more standardized so that for any client we can be sure we have consistent information.

Pros

The fact that we can customize and dial in the software to fit our needs is the best part of PIMSY. We appreciate that help is a quick email away when we have questions and that we can always get the answers we need.

Cons

As we do not need some of the functions, we have had to find "work arounds" for a few items but the support team has always found solutions for us.

Source: Capterra
 

Katie from Counseling Resource Services, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

PIMSY in my opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

Pros

being able to add documents, one place to keep track of everything, being able to add/build reports

Cons

not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back

Advice to Others

It was much easier to train our brand new employees on this software then the ones we had to move over from our previous software, Theranest.

Source: Capterra
 

Emily from MAS Community Health

January 2016

January 2016

EHR Admin and Project Manager for PIMSY Roll Out

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Working with Adam Lowell of Maine Technology Group and with all the amazing people at PIMSY has been a life changing experience. If you are considering an EHR system and are a little nervous, PIMSY¿s support team is second to none.

One of the greatest elements about PIMSY¿s EHR system is the ability to customize. My company has made countless special requests and Adam and the PIMSY team have listened to our needs and have worked through to find solutions with us every step of the way.

Taking a moment to speak about Maine Technology Group; Adam gave up the use of his conference room for 3 days out of the week for our team to meet in a centralized location, and he did this for months. Adam was amazingly attentive, always available, and often came early and stayed late for any special meetings or requests. During our trainings for internal staff he was there to help set-up, take down, and acted as helping resource for people who were struggling. Adam even set-up catering at a local restaurant for our entire staff!

Kim Gordon did a fantastic job training our Champions and Superusers and actually stayed on the phone as a resource all during the times we trained our internal staff. I also personally met with Marisa Thompson also from PIMSY on a weekly basis; the individual attention really made trouble shooting issues so much easier.

To Adam and everyone at PIMSY, thank you from the bottom of my heart!

Source: Capterra
 

Max from Alcohol and Drug Services

November 2015

November 2015

PIMSY is an Excellent EHR Option

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

When we began searching for an EHR, we wanted one that was logical in its layout and visually easy to navigate. PIMSY really stood out in this area as well as having more features than any other EHR in its price range. We explored many EHR options over the course of a year and confidently selected PIMSY at the end of our vetting process.

Integration: PIMSY is very well integrated bringing together the essential modules & components of a diverse practice into one streamlined interface. Our agency researched our options for over a year. After serious deliberation, we chose PIMSY and are very pleased with our choice. I want to emphasize that not only is the product a superior value, but the staff and customer support have been truly outstanding.

The company is also committed to constant improvement and they periodically offer software updates based on user feedback. Their willingness to listen to customers' needs and to craft solutions based on that input is a real asset.

Source: Capterra
 

Donald from Wyoming County Special Needs Association

November 2015

November 2015

Exceptional Quality // Amazing Support & Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The team at PIMSY has been amazing during the entire process. Our implementation and sales team has gone above and beyond to make sure that our needs have been met. The functionality of PIMSY is far above the competition, our agency as looked at multiple EHR's but PIMSY is by far the leader in Mental Health EHR. If you are looking for an EHR for your Mental Health Center, I would highly recommend PIMSY!

Source: Capterra
 

Kevin from Spectrum Behavioral Health LLC

October 2015

October 2015

Would recommend that you keep looking at other software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Nice people on the staff. Product is very time consuming, clumsy going between screens, nurses hated the med prescription section, terrible accounting integration. We had a dedicated IT team and seasoned clinicians and nurses, the system was universally disliked. We had to cut our losses with this system and move to another vendor. Very happy with the move, light years ahead of where we were.

Source: Capterra
 

Erin from The FOcus Center Counseling & Psychiatric Services

May 2015

May 2015

A complete EMR at an affordable price for any size practice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

PIMSY offers a complete EMR and practice management system that is sufficiently customizable, easy to use and affordable for both the individual practitioner and large practice. The customer service team is always responsive and helpful and adapts the goals for future upgrades to the needs of the user. When looking for a new EMR, I was looking for something I could grow into and was affordable for my start-up practice, but complete enough to meet my needs for addressing both medical records management and practice management. PIMSY fit that bill and I never regretted my choice.

Source: Capterra
 

Angela from Motivational Services

April 2015

April 2015

From an IT Perspective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our agency moved from another provider to PIMSY in April of 2014. While change is always traumatic for end users, and the time investment in training is unavoidable, the ease of the PIMSY interface was a great benefit. Set up was simple, and the team at PIMSY walked me through every aspect. Data was transferred from the prior EHR, so we were able to really hit the ground running with current information.

What I have appreciated most has been the stellar customer service I have recieved from not only the support desk, but from the developer as well. As things change, they update the software, providing us with changes and additions we, or others, have requested.

We are completely implemented, after less than a year. This may sounds like along time, but we had our other EHR for 10 years, and were still not doing treatment plans in it. To me, this implementation has had it's usual stressors, but was significantly easier than the two others I have worked on in the past. Training end users has been quick, and most have picked up this new tool easily.

Billing has been challenging, as we had some interesting billing goals, and they have worked with us, diligently, to accomplish those. We have a one person billing department, so having Ian and Kori available, and able, to work with us to insure our needs are met has been invaluable.

It can't all be perfect, right? The only con comes in the form of complaints from users about how the Surveys (forms, basically) are presented. Only active information populates front and center, and they often want to see historical information, and dates, for auditing purposes. Once shown how to see that information, however, most are content.

Source: Capterra
 

Rilwan from Maine Immigarnt & Refugee Services

April 2015

April 2015

Easy, affordable and great customer support team!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We had billing agent who used to do our billing and had separate system for our documentation. Our billing staff used to spend hours of billing and PIMSY made it easy for both our billing staff, case managers, and counselors. We do both our billing and documentation in PIMSY which made our work easier. PIMSY is not a complicated software, once you set up and do the training, you will be good to go.
Customer support team are great, they will work with you anytime, evenings, and even weekends.

Source: Capterra
 

Elizabeth from Private Practice

March 2015

March 2015

Love These Guys!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The one thing I love about PIMSY is the awesome Support Team. They hold your hand all the way through your setup and beyond. Any time we have a problem or just don't know what to do, the support folks at PIMSY are right there ready to help. Kudos to the team!

Source: Capterra
 

Leigh-Ann from PIMSY EHR

March 2015

March 2015

Great product, excellent customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Disclaimer: although I am an employee of PIMSY, I am also a user of the system: we utilize PIMSY for our in-house company management. This means that I interact with the product - and our support department - like any other client.

Pros: PIMSY is a great product: it reduces time-consuming tasks to a few button clicks - it keeps our company information organized and integrated - and it keeps all of our data safe & secure on the Cloud, fully HIPAA compliant.

One of PIMSY's greatest strengths is the customer service team: they go above and beyond to train and support you. They make sure that you're using PIMSY to its fullest capacity - and they go the extra mile to answers questions, provide high-level support, and address any concerns you might have.

Cons: PIMSY is an enterprise-level EHR + practice management software integrated into one system. This means that it's big and can do a LOT - and is therefore not the best fit for small practices (1-5 users).

Like any powerful software tool (and any other enterprise-level EHR) PIMSY requires an initial investment of training and set-up before it can be fully calibrated for your practice. This initial learning curve is not the best fit for smaller organizations that typically don't have the volume of data and intricate demands on the system that larger agencies do.

Source: Capterra
 

Manote from MTF Counseling Resources, LLC

March 2014

March 2014

Small business owner

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have researched various EHR software over the past two years to manage our small outpatient mental health practice and found various issues with most of them (i.e.., cost, being hostage to a particular Clearinghouse, poor support/ or customer service, unable to customize software to our particular needs, wants, and accreditation requirements) until now. This program appeared to have been created by someone who shared our similar experiences . PIMSY met and exceeded our expectations, flat out they nailed it. It is appropriately priced, with the functions that are needed to manage our practice. If you are looking for a software that will grow as you grow and cater to your business needs, PIMSY is it. The only issue that I had, was with myself. I became overwhelmed with the software at first because of how comprehensive it is but, don't fret. PIMSY will hold your hand every step of the way.

Source: Capterra
 

Cheyenne from Assistance Plus

October 2013

October 2013

Review of PIMSY

Product Quality

Product Quality
Quality

Pros-It is nice to no longer have to print multiple documents and the system allows for more efficent means of accessing clients records. The system seems fairly easy to use with the support of our training manual.
Cons-Difficult to get use to having multiple tabs to complete a document, such as the comprehensive assessment, treatment plan. The process of completing these documents take longer to complete than they did with the old system.

Source: Capterra
 

Denise from Assistance Plus

October 2013

October 2013

Pimsy: A Good Choice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My role in using Pimsy has been in assisting with customization for our company's use of the system and in teaching employees how to use the system. In the future I will use the system 's quality assurance reporting capacity on a daily basis. So far I feel that this system:
* allows for significant customization
* is easy to navigate
* offers outstanding customer service that is friendly and accommodating
* produces a thorough and professional record

Source: Capterra
 

Doreen from Assistance Plus

October 2013

October 2013

What a Find!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pimsy is a great access to our company. This programs gives us the capability of seeing the clients chart without having to get a paper file. Everything is right there at your fingertips, assessments, diagnosis, medication, lab, treatment plans, notes, and much, much more. The support staff is warm, friendly and is willing to work with each and every clients in order to improve the system for your practice.

Source: Capterra
 

Alisha from Assistance Plus

October 2013

October 2013

Pimsy Mental Health EMR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is very efficient. I think once it is used to full capacity it will be even better.

Source: Capterra