PIMSY EHR Software


 

PIMSY EHR is a fully certified electronic health record (EHR) system as well as practice management for midsize and . This solution offers industry-specific features right out of the box, but also the flexibility to customize the system to match each organization's unique requirements in regards to billing, scheduling, note taking, authorizations and more.

PIMSY is best suited to mental and behavioral health service facilities in psychology, counseling and psychiatry. It can also support sub-industries like applied behavioral analysis, substance abuse facilities, sleep therapy, nutrition counseling and more.

PIMSY is both HIPAA compliant and ONC-ACB 2014 Edition/Stage 2 certified for Meaningful Use. In addition to EHR functionality (which includes ePrescribing), PIMSY offers billing cycle management, as well as HR features such as staff renewal tracking and payroll calculations. The Q&A module allows users to generate forms, questionnaires and other documents to match their specific needs.

 

PIMSY EHR - Client demographics
 
  • PIMSY EHR - Client demographics
    Client demographics
  • PIMSY EHR - Scheduling
    Scheduling
  • PIMSY EHR - Client diagnosis
    Client diagnosis
  • PIMSY EHR - ePrescribing
    ePrescribing
  • PIMSY EHR - Progress notes
    Progress notes
  • PIMSY EHR - Depression test graph
    Depression test graph
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

62 Reviews of PIMSY EHR

 

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Software Advice Reviews (20)
More Reviews (42)

Showing 1-20 of 20

Gus from Safe and Stable Families Wellness Center, P.C.
Specialty: Applied Behavior Analysis/Autism
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

New PIMSY User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Before PIMSY I purchased an expensive competitor EHR that did not meet my needs and was overly complicated for my staff. PIMSY solved this in a matter of weeks I was up and billing using PIMSY

Pros

Ease of use and billing features.

Cons

None.

Advice to Others

See Demo and realistically see the benefit of PIMSY over the promises of other and usually more expensive EHR products.

 
 

Gayle from Therapy Services LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Not a Happy Customer

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Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Support

Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them.

Pros

Price is good.

Cons

Not all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent.

Advice to Others

Run. Go elsewhere.

 
 

Leslie from Mohawk Valley Counseling Associates
Specialty: Mental & behavioral health

August 2016

August 2016

Pimsy Is Worth Every Penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Pimsy has been the key to efficiently managing our mental health counseling practice. It has been a huge time saver in that everything from documentation to billing can be completed in a fraction of the time.

Likes Least

The whole experience of transitioning to Pimsy has been a positive one. Of course there is a learning curve as you start to utilize the different features, however the excellent support staff and the extensive training make it all very manageable.

Recommendations

Give it enough time before evaluating because there is always a learning curve to anything new. When using new software that is so comprehensive, it may get worse before it gets better but hang in there because it is worth it.

 
 

Andrea from Mohawk Valley Counseling Associates
Specialty: Mental & behavioral health

August 2016

August 2016

Excellent Software for our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support
Likes Best

When speaking with our rep at the start of the process we had 100% confidence that he understood what we needed and how to tailor the product to fit just for us. He was not trying to sell us what we didn't need. His understanding of the Health Care industry and all sides of the office gave us relief to know his guidance and support were a part of the plan. Each interaction we had from there was excellent. From the IT guys helping us understand what we needed in office to how to bill our first client was handled with patience and professionalism.

Likes Least

We are still learning all that PIMSY has to offer and we are looking forward to growing into this program.

Recommendations

We are a small private practice with a range of technical abilities and we would recommend giving yourself time to learn in stages because it can feel overwhelming at the start. Keep practicing and using it in order to learn what works best for your agency. Also, ask for help because the support staff is always willing to assist.

 
 

Brooke from Transition behavioral healthcare
Specialty: Mental & behavioral health

July 2016

July 2016

Great customer care and intelligent services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Support
Likes Best

Easy to use, constantly updating software with new options to keep up with all that's out there

Likes Least

Simple little things like where phone call notes can or should be kept

Recommendations

Go through all their training and stay up to date to get the most from it

 
 

Agustin from Safe and Stable Families Wellness Center, P.C.
Specialty: Mental & behavioral health

June 2016

June 2016

PIMSY saved my business

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Ease of use for my Counselors and the way it helped my company from a one man shop to 28 employees!

Likes Least

I don't really dislike anything about the product. It has truly been a life saver to me. I'd like it to be a little faster over the Internet, but that may be my slow connection.

Recommendations

I encourage any company that needs to use EHR consider PIMSY as their solution. It has helped me become 70-80 percent more efficient within the first month of my business relaunch

 
 

Angela from Motivational Services, Inc.
Specialty: Mental & behavioral health

June 2016

June 2016

Personalized and Professional Team Work!

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I enjoy the personalized experience when requesting support. The PIMSY team works to support me and the needs of my organization when planning for suture upgrades and in every day support needs. In most areas, the product is easy to use, easy to train staff to use and allows for personalization to specific organizational requirements.

Likes Least

We have struggles with using the product to its fullest within our residential programs, in part, I believe, because the product was initially geared toward outpatient servicees (which we also provide), but PIMSY has made significant progress in helping us meet those needs.

Recommendations

Ask many questions. be sure to educate any vendor about the specific needs of your organization, staff and clients when it comes to keeping a client record, and billing for services.

 
 

tana from MWRS
Specialty: Mental & behavioral health

June 2016

June 2016

PIMSY has been wonderful--very affordable, a lot of support

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

the Pimsy team is amazing--just like family! It is affordable and when I get stuck the solution is just always SO EASY!

Likes Least

n/a There is nothing that I don't like about Pimsy--it is a wonderful solution to fill our EHR needs

Recommendations

I have no recommendations--I just wanted to share our positive experience with PIMSY

 
 

JaKarynn from FaithBridge Psychological Servicees
Specialty: Mental & behavioral health

June 2016

June 2016

Challenging

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Functionality
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Support
Likes Best

The support for PIMSY is great (i.e. customer service).

Likes Least

The treatment plan set up, the glitches of it easing my data even after I saved it, the spell check function (especially when you have multiple boxes), the intake/assessment set-up (the way it eases your information on the left side of the field and save it to the right side of the field but then when you go back to complete it, you have to scroll on the right column to see what area on the left column is blank, it's just too much).

Recommendations

Continue to work on the product to make it better.

 
 

Shelly from FaithBridge
Specialty: Mental & behavioral health

June 2016

June 2016

Not a great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Likes Best

That it is specific to behavioral health services.

Likes Least

Not user friendly or easy to navigate. Does not have an effective way to track referrals. Unable to utilize electronic signatures via client portal. Billing is a disaster.

Recommendations

Improve billing and reporting functions; allow user to be able to print reports

 
 

Roselynn from FaithBridge Psychological Services
Specialty: Mental & behavioral health

May 2016

May 2016

PIMSY review

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Likes Best

The specificity of the product to behavioral health and the friendly customer service. Also the visual appeal of flowers scapes.

Likes Least

Cumbersome to utilize, poor backend billing flow, instability of platform and connection. Inconsistency of response to use.

Recommendations

Evaluate the backend billing features before deciding on a product.

 
 

Jennifer from Psychological Health Roanoke
Specialty: Billing services

May 2016

May 2016

PIMSY Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Functionality
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Support

N/A

Likes Best

It is much faster than our old computer program as far has selecting appointments.

Likes Least

It is not receptionist friendly and it takes to long to work and read the finance screen.

Recommendations

Make software like this more friendly to finance and receptionist staff.

 
 

John from Psychological Health Roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Daily work use for well over 1 year doing scheduling and note keeping

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Not much. The back-end billing function for 3rd party payers is OK - but any other billing process -like product sales, our EAP program services, worker's compensation clients and consulting services are needlessly cumbersome. - and have resulted in us using a different billing system altogether resulting in other inconveniences and inefficiencies. Other people using this for scheduling have a similar experience.

Likes Least

At purchase we were promised an electronic transfer of existing client base- then after told after it would create so many problems, it would be better to hand enter all existing clients which number in the 1,000s and cost us both time and money. Attempts to fix bugs of which there are many are typically ignored. Some bugs - occasionally the program tries to force scheduling of clients on a weekly basis; when entering more than one diagnostic code, much of the time one or more code does not enter on the first c try, requiring reopening of the function and starting over; the calendar change is slow and inconsistent often jumping over months. The program is very slow - often slower with each upgrade as they add code. Occasionally the changes limit functions requiring us to use work-around practices - for example, we are unable to schedule groups efficiently.

Recommendations

Find another vendor would be what i recommend... once locked in it is very difficult to change

 
 

Gwen from PSYCHOLOGICAL HEALTH ROANOKE
Specialty: Mental & behavioral health

April 2016

April 2016

Has been good and bad.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The team members at Pimsy are friendly and make a sincere effort to fix any issues and provide what we need. The issues are not with Pimsy staff, but with the product itself. We are a very large group, and it seems the product is just not as Reception friendly, and is missing key elements that the business office staff could really benefit from.

Likes Least

I work in the business office doing denials, and I need to refile claims to paper for many different reasons all week long. I CAN NOT print a claim-HCFA-form. I have to type them by hand. This means, I have to look up the address for the Insurance company, toggle back and forth for patient info, ect....and one you go back and forth, the system will not allow you to continue typing on that line-you have to skip the line you are on and back to it, before it will allow you to continue typing. There were many things about our old system that automatically populated in....not with Pimsy....drives me nuts!

Recommendations

Personally, I wish we had the ease of use we had with our old system. It was easier to flag accounts, look up Insurance addresses and phone numbers on the actual system, so many items would auto populate, and I could PRINT a claim form. The account information was easier to read. It was easier to tell what someone owed, the true balance on account,ect. I have gotten use to Pimsy so not as hard for me, but I can see where others who are not on accounts everyday might have a more difficult time. Pimsy is very stream-lined, moves quickly, and usually does not freeze up like the old system....which is great!

 
 

STEPHANIA from psychological health roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Overall average

Ease-of-use

Functionality

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Customer Support

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Quality
Support
Likes Best

If a secondary insurance changes I only have to change that one, not the primary and secondary.

Likes Least

I think it takes too long when scheduling patients, there needs to be notification of some kind on the calendar side if there are important notes on the account. It doesn't track authorizations well at all. In some aspects it is great, but there are some areas that need work.

Recommendations

Evaluate it according to how it affects your specific job.

 
 

Max from Psychamerica Behavioral Services LLC
Specialty: Community health center / FQHC

April 2016

April 2016

PIMSY Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It was specifically designed for behavioral health; great support.

Likes Least

It is not 100% able to be customized to our practice needs.

Recommendations

Review your own practice needs to figure out what features work well and which ones you need to adjust.

 
 

Erika from KEYS DEVELOPMENT, LLC
Specialty: Mental & behavioral health

April 2016

April 2016

I LOVE THIS SOFTWARE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

The vendor is absolutely wonderful. Very hands on and attentive. PIMSY is a wonderful product. I love the way you can personalize the software to fit the needs of your agency.

Likes Least

It's not compatible with Apple products.. I wish it was web based..

Recommendations

You will love this software. The updates are awesome. The price is right!

 
 

Dorene from Psychological Health Roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Still not sure...

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Functionality
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Support
Likes Best

PIMSY has been readily available for technical support and trouble shooting. It is affordable.

Likes Least

PIMSY is very cumbersome and slow to work with. After we purchased it, it became more and more obvious it was a beta-product that still had many kinks and was not really designed for a large practice.

Recommendations

Take your time to evaluate the products and ask every imaginable question.

 
 

Manote from MTF Counseling Resources, LLC
Specialty: Mental & behavioral health

January 2016

January 2016

In Loving Memory of Judy

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The best thing about the product and the vendor is the team that makes up PIMSY. No software is perfect but, PIMSY and its' support staff sure makes great strides towards perfection. I can not say enough of how robust this EMR is and how this software grows as you grow. Our facility probably utilizes probably 10 percent of the software and just that 10 percent alone accommodates a facility of 296 clients, 17 clinicians, and 2 administrative staff members. As small as we are, the staff and the support team always treated us like a large corporation, what more can you say about that except for THANK YOU.

Likes Least

What do we like the least about the software is the speed (ie., page transitions) and that PIMSY is only Windows based (ie., must purchase parallel for in order for PIMSY to work on MACs)

Recommendations

Our recommendations would be:
1) get to know the support staff (ie., how willing are they to assist your needs, the length that it takes to resolve your issue(s)
2) how responsive and accepting is the company regarding implementation suggestions (ie., does the company listen to their users on how to better streamline/ or make updates that are beneficial for its' users)
3) is it cost effective
4) is the company willing to write a special script that you maybe required to implement by your accrediting body/ or a script that you want to implement in the software (ie., facility pays for the work order).

 
 

Catherine from 3-C Family Services, P.A.
Specialty: Mental & behavioral health

May 2015

May 2015

Robust, Customizable system, GREAT customer support

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
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Support
Likes Best

The system is very robust with a lot of great features and has ability for customization (done internally or with PIMSY's help). System improvements from the company have made it even easier to use for any level of tech experience. The customer support is outstanding with great response times - they make you feel like one of the team!

Likes Least

The way the scanned documents are stored and organized isn't ideal. PIMSY suggested another vendor to work with for a program that can be integrated with the program. This add-on has the ability to OCR documents, search by keyword and other meta data, and has an easier coding process. They also have excellent customer support.

Recommendations

Think of all job titles that will use the software and do those activities. Notes, payments, claims, chart note information - the key information you will be storing - learn how they all connect together to make one cohesive chart. Think about future use as well. You might not think you need all of the features available in PIMSY, but is there a possibility in the future? It is a lot easier to add to your routine or have PIMSY help add what you need than it is to get a new EMR/EHR with everything you need.

 
 
 
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