Greenway Health Prime Suite


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services.

More than 75,000 care providers use Prime Suite, Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and more than 30 specialties with hundreds of templates specific to the encounters those physicians see most often.

To support practice participation in quality care initiatives, Prime Suite is certified for meaningful use Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

 

Greenway Health Prime Suite - Prime Suite Patient Facesheet
 
  • Greenway Health Prime Suite - Prime Suite Patient Facesheet
    Prime Suite Patient Facesheet
  • Greenway Health Prime Suite - Greenway Mobile
    Greenway Mobile
  • Greenway Health Prime Suite - Greenway Mobile Facesheet
    Greenway Mobile Facesheet
  • Greenway Health Prime Suite - Greenway Patient Portal
    Greenway Patient Portal
  • Greenway Health Prime Suite - Population Health Management Tool
    Population Health Management Tool
  • Greenway Health Prime Suite - ICD-10 Modifier Search Tool
    ICD-10 Modifier Search Tool
Supported Operating System(s):
Web browser (OS agnostic)

126 Reviews of Greenway Health Prime Suite

 

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Software Advice Reviews (125)
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Showing 1-20 of 125

Eric from Tampa Obstetrics
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Greenway Intergy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Expensive and cumbersome for work flow, local servers crash daily and stop work when they do

Pros

comprehensive

Cons

too much typing, needs expensive local server(s)

Advice to Others

try less expensive, web based point and click

 
 

Paula from Tier 1 Orthopedic & Neurosurgical Institute
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Pros

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Cons

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

Advice to Others

Go to ENGAGE and check out the awesome resources available when you become a Greenway customer.

 
 

Pam from Farmington Hills ObGyn
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Straightforward System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been billing for 30 years and this is the best system I have used. It is clear and concise. Easy to learn and makes my job easier.
The trainers are great and don't leave your side until you're comfortable. A lot of systems employ many screens to do one thing. This system does not make you do that. You always know what patient you're working and where you are. Appointment scheduling is also simple........especially if you have to reschedule an appointment.

 
 

Kristin from PCCA
Specialty: Pulmonology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

PrimeSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Have been live on PrimeSuite since 2012, coming from a paper system, after extensive research of several other EMRs. Launched front and back office at the same time at 5 different offices. Reporting capabilities and ease of creating Excel and Word files that everyone could read were a real draw.

Pros

Working most in the clinical applications side, I find the ease of documenting patient visits and the ability to track an order from start to completion a real asset.

Cons

The medication module takes patience. It is the area I hear the most about from providers and clinical staff. Improvements could be made here.

Advice to Others

Great product and customer service. Check it out!

 
 

Heather from Comprehensive Healthcare for Women
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great EMR and PM system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing! Customer service is great, friendly and helpful.

Pros

Easy to use, great flowsheets for OB care.

Cons

Reporting.

 
 

Lisa from Wellness First PC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Small

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Greenway has been awesome for us!

Greenway is efficient, easy to use and a great tool to keep your patient flow up to date and organized.

Pros

The one thing I like most about Greenway is that it is user friendly.

Cons

Not knowing everything that Greenway can do!!, I would like for Greenway to turn on all features that the system can do then let that site have a 30 day trial period or so to see if this is something they need or don't need. A lot of the things you add to Greenway requires a charge and sometimes for small practices its hard to add so many charges onto one system, especially if you don't need or wouldn't use the feature you are paying for. Then some things the system will do and I run up on it by accidently clicking, so it's nice to find those sweet surprises, but it would be helpful if I knew they were there to begin with!!

Advice to Others

Mine advise to others is to keep one thing for your office or practice in mind. How efficient do you want the staff to work? By adding a system like Greenway, your staff will be able to work efficiently. It is a completely easy system to learn, its very user friendly, the clinical side of it is the "BOMB", Everything you need, you have a Complete Face sheet that is full of anything that you need or wants to put on there~

 
 

Robbin from Ocala Infectious Disease
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall Greenway Prime Suite is a good solid product with a lot to offer. It will take a little effort and training to get familiar with the system but once you do it is easy. We are very satisfied with how it helps us in our business.

Pros

Their support staff is superior to any customer support I have ever encountered. They are trained well and if they don't know the answer they get you directly to someone who does.

Cons

I can be a little difficult to learn in the beginning but once you get the basics of the system you are fine.

Advice to Others

At least get a demo and see what Greenway has to offer if looking for a new company or changing from paper to EHR/EMR.

 
 

Jennifer from Coastal Pediatric Group, LLC.
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

EMR Greenway Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I worked with Greenway when we switched from paper to EMR. The training staff is friendly and hands-on in the beginning and they send out a trainer for the staff, but the trainer's entire visit is on your own dime. After the trainer left we were pretty set but did feel like online training portals would work just as well.

Pros

Easy to use and the front and back office staff learned quickly on every angle.

Cons

Front office and Back Office are 2 different systems and sometimes don't "communicate" efficiently. I already have a wedge between the front and back office and don't need the EMR to jump in the same boat.

Advice to Others

This software is great for a primary care doctor but doesn't cater much to urgent care or pediatrics.

 
 

Nancy from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

From a pediatric standpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Greenway was obviously for multi-specialist offices. It seemed much more geared towards adults and I did not find it to be user-friendly at all with pediatrics. The immunization feature was my biggest problem.

Pros

I did like being able to see the most recent charts opened as far as keeping in mind all patients seen in one day.

Cons

The immunization grid and inputting vaccine info.

 
 

Peg from New York Cardiovascular Associates
Specialty: Cardiology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

EHR staff

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I work in data mining and preparation for MU and PQRS.

Pros

Tech support is excellent. Response time is usually quick. Support personnel are knowledgeable and friendly.
The system is stable.

Cons

The report generator is antiquated and limited. Users should be able to link tables in the database through the report generator and not have to go through a SQL server.
Users should be able to change an appointment by dragging the object from one resource to another instead of 'rescheduling' or canceling and remaking the appointment. Rescheduling a dual appointment also needs to be improved.

 
 

Kristin from KO Consulting, Inc.
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Comprehensive & Customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have gone from end-user to trainer to consultant with Greenway's PrimeSuite. It is very easy to use and can be customized to fit any clinical workflow. This software not only makes it easy for a provider to document encounters but also enables its users to fully complete each visit with practice management tools, from follow up to billing out the visit.

Pros

Ability to customize. Users can build custom reports, flowsheets, results, document types, etc. The "Orders Tracking" module can greatly reduce the amount of time a provider spends reconciling incoming results.

Cons

Hoping to see updated abilities concerning data share with other software.

 
 

Michael from New York Cardiovascular Associates
Specialty: Cardiology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

NYCVA and Primesuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have used Greenway Primesuite for 4 years and have had an overall professional and very good experience. They have been very accommodating to our needs for service and advice.
Two and 1/2 years ago, they merged with another EHR company which created problems for service and overall response. However, they have greatly improved over the past 1 1/2 years in their overall service response. Their Customer Experience Manager (CEM) service has been fantastic.

Pros

Their overall service response especially coupled with the CEM. They have done a great job for us. The system is fairly easy to use and quite intuitive. My staff is comfortable with the scheduling and task (messaging) system.

Cons

I am disappointed in many of the reports and the ability to combine data together. We have also been frustrated by the implementation of the HIE back in 2012. The attempts have been better but should have been running already. I also hope they come up with a better accounting of clinical information to report in the MIPS system.

Advice to Others

No physician 'loves' their EHR and each one has limitations. I have worked with 3 software and find Primesuite is to be the best one. I strongly recommend Primesuite.

 
 

Susanna from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Greenway

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Very difficult to use for pediatrics. Vaccine entry is very time consuming. Would take 1 hour per day for my nurse to enter the vaccines properly. The process to make templates is ok, but not great. Used this EMR in my previous practice and definitely did not consider it in my new practice.

Pros

Billing codes link with certain procedures once programmed. Help determining the coding level for office visits is helpful. ICD 10 codes are easy to find.

Cons

Vaccine entry is difficult. The system cannot remember lot numbers and always asks for which manufacturer in a long list even though each vaccine is only made by one manufacturer. No barcode scanner for vaccines available. Not easy to enter point of care tests such as urinalysis and strep tests. Portal system that links with it is not good either. A parent has to have a separate login for each child. My parents did not use the portal system at all.

Advice to Others

It is not an efficient EMR for a pediatric doctor and nurse. Maybe better for specialties that do not need to input vaccines.

 
 

Lisa from Retina Associates
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The Customer Service with Greenway is the best I have ever experienced. If you ever have a question or issue they help you resolve it as soon as possible. I only wish I got the same customer service everywhere!

Pros

Easy to learn and customer service is great

Cons

Some of the reports could be better

Advice to Others

Definitely take a look at Greenway. You will not be disappointed!

 
 

Leslie from Georgetown Pediatrics, P.C.
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Les, Georgetown Pediatrics, PC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been clients since October 2011 and it has been a good journey to date utilizing the clinical and practice manager solutions.

Pros

The application is very user-friendly and for the most part easy to navigate. The functionality and capabilities are endless!

Cons

During some upgrades to add new and advanced functions, some of the existing solutions are impacted and in a few instances eliminated. As a consequence, more careful reviews prior to integration of enhancements should be done at the Beta testing stage. New pricing strategy is to a la carte driven.

Advice to Others

I would recommend the software.

 
 

Greg from Allcarehealth
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Greenway Primesuite

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Great product. Easy to use. The billing component is simple to understand. The company strives to provide new options and solutions.

 
 

Donna from Allcare Health
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Prime Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have worked with Prime Suite and Greenway since 2006. It is a great company and the software is easy to use.

Pros

Cons

 
 

Matthew from Thomas Health
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

MU from Thomas Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using PrimeSuite for over 5 years. We looked at several different EHR's prior to purchasing PrimeSuite and it has lived up to all of our expectations in regards to ease of use, value and reporting capabilities. We are a multi-specialty group with over 60 providers in multiple locations.

Pros

Ease of use, ability to customize to meet our many different specialty needs, reporting capabilities (especially CQM and MU measures), service and support

Cons

The system works well "out of the box" but to really optimize it requires someone in the office who is computer savvy and can tweak it and instruct others in the tweaked functionality. The beauty of Primesuite is its customizability but that requires someone locally to do that for the practice.

Advice to Others

Identify a super user or two to fully learn the system and develop it to its fullest.
Embrace the idea of new workflows - use any EHR as it was intended initially and do not try to change it to mirror your current workflow. Often that is an inefficient workflow.
Greenway support is very good but also join a Greenway User Group - they are a great source of knowledge from your peers that have often already solved any issue that you may have encountered.

 
 

Ed from CMPM
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The excellent billing system, when connected to Navicure.

 
 

Mark from CT Orthopaedic Specialists
Specialty: Orthopedics / sports medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

PrimeSuite for Managing the overall Process or Charting and Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We invested with Greenway PrimeSuite a little over two years ago and can honestly say after the transition we settled nicely into a good routine. The clinic environment is likely not much different from EMR to EMR so the product is functional and accomplishes the goal. Our providers are able to navigate easily and rely on clinical assistants to do the heavy lifting in the clinical setting. The ability to dictate utilizing Dragon in the Cloud or products such as Entrada has offered a wide degree of flexibility. Document types that could be easily template are built and become a tremendous time saver. From a billing perspective, we continue to evolve and deal in the process. Our claims get out quickly and mostly cleanly allowing a payment return to happen consistently.

Pros

We like the flexibility of utilizing the integrated API calls for integrating external applications.

Cons

We have more problems that we would like to have the public facing API transactions so if we were to do it again we likely would build it differently.

Advice to Others

Know the answers to the questions before you ask the question; easier said then done. PrimeSuite is a good overall product that likely will do the job very nicely.

 
 
 
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