Greenway Health EMR Software


 

Greenway Health delivers smarter information solutions that improve the financial performance of healthcare providers and enable them to deliver smarter care. PrimeSUITE — Greenway’s single-database electronic health record, practice management and interoperability solution platform — is certified for both meaningful use Stages 1 and 2 and is complemented by an expanding array of integrated business and data services including clinically driven revenue cycle management (RCM).

Thousands of care providers across primary care and more than 30 specialties and sub-specialties use cloud-based or on-premise Greenway solutions to improve outcomes in healthcare enterprises, physician practices, retail and other ambulatory clinics, and alternate care venues nationwide.

PrimeSuite is well suited for a wide range of specialties and primary care providers. However, the company’s solutions are also well suited for integrated delivery networks, regional extension centers, health information exchanges, and independent practice associations.

Greenway has been on the forefront of the ARRA stimulus program and has already achieved 2011/2012 ONC-ATCB certification. Therefore, providers using the system are eligible to receive stage 1 stimulus funds when they achieve meaningful use.

PrimeSUITE is available as both an on-premise solutions, or hosted as an on-demand service whereby Greenway hosts the system for its customers.

 

Greenway Health - Comprehensive, Personalized Facesheet
 
  • Greenway Health - Comprehensive, Personalized Facesheet
    Comprehensive, Personalized Facesheet
  • Greenway Health - Integrated Speech-Understanding Documentation Functionality
    Integrated Speech-Understanding Documentation Functionality
  • Greenway Health - Unparalleled Clinical and Financial Insight
    Unparalleled Clinical and Financial Insight
  • Greenway Health - Navigate Pay for Performance With Ease
    Navigate Pay for Performance With Ease
  • Greenway Health - Mobile Solution Provides Anytime, Anywhere Access
    Mobile Solution Provides Anytime, Anywhere Access
  • Greenway Health - Integrate and Access Images Within Patient Records
    Integrate and Access Images Within Patient Records
Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of Greenway Health

 

from General Practice Medicine
Specialty: General practitioner
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Technical support is terrible, software is poorly written

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Likes Best

The thought of moving to another solution. As of late, the updates, the performance issues, and the overall experience have been poor. Knowing what I know now after dealing with support and the feedback I get from speaking to general staff at this firm, it is clear that customer service is not a focal point. The merger/acquisition with SuccessEHS and Intergy has forked Greenway into a company that is difficult to work with.

Likes Least

Customer support is a joke. Wait times are always in excess of an hour or more. Uninformed management does not know the system. Major problem with the entire company being understaffed. Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications. Cumbersome and generic templates that are not intuitive. Training is essential. Prepare yourself for downtime and trouble day one. Get ready for "script errors," as this is something you will never forget.

Recommendations

Look carefully. This is not a small decision. System support is sub-par. No software is perfect, but this software is what defines that statement. Company recently merged/acquired with SuccessEHS and Intergy, so Greenway has three appendages to manage. This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company. The way they speak to you as the customer makes you feel like you have no right to touch or better yet understand their system. They are vague and short with you when you need assistance. They take over one business day to deal with an escalated issue. If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had. The way they speak to the customer is offensive and demeaning.

 

from San Diego Urology
Specialty: Urology
Size of portfolio: Single user Portfolio size: Single user

Urology solo practice

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Likes Best

When this complicated system works, it is smooth.

Likes Least

When the system is down, we are seeing patients without any access to charts, labs, past records, etc. It took a year for my office to use the system correctly. We lost more than six months of billing before we could get it working correctly. The system can go down with updates, hardware and software corruption or breakdown.

Recommendations

Use a web-based system. You need to hire office staff who have already worked with the system. Be prepared to have downtime without EHR, billing, labs, old records, etc.

 

from Stark County Physicians, LLC
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Attractive interface, but not very functional

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Likes Best

It's a good looking platform, but its overall performance drags down productivity in a big way.

Likes Least

The remote servers we use through Greenway seem to be less and less reliable. A significant amount of time is lost each day waiting for pages to load. There are insufferable lags when moving from link to link within a patient's chart. Initial training is very sparse, and the system overall is not intuitive. That leaves me feeling as if there may be much more the system is capable of. The E-prescribing (Doctor's First E-Rx) is linked to a completely different platform that does not share information with the main EHR.

Recommendations

I suspect there are better products or better values out there.

 

from Casa San Pio
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Greenway Review

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Likes Best

There is nothing I like about the product.

Likes Least

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task. It does not give me lab values in a trend view at all. The e-prescribing takes too long. Ordering procedures is dreadfully and painfully slow and awkward. The patient portal seems meaningless. It is too easy to enter data into the wrong chart. It is not intuitive.

Recommendations

If it is like this, stick to paper. If you must use this program, prepare to get a lot less work done in the same amount of time.

 

from Valley View Health Centers
Specialty: Community health center / FQHC
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Move on to another product

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Likes Best

There is nothing I like about this product.

Likes Least

My facility has been waiting since December 2013 for a server swap and upgrade to 17.0. Without 17.0, we are unable to attest for MU.

Recommendations

Look elsewhere. We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

 

from Renaissance Women's Center, P.A.
Specialty: Ob Gyn / women's health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

We purchased Greenway as a new clinic in 2011

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Likes Best

I think they are keeping up with technology and have a lot to offer.

Likes Least

I think they put too much into each upgrade. It's too hard to keep up with the changes

Recommendations

Crosstrain someone besides your physicians to set up templates and orders so when there are changes you don't have to depend on them to make those changes.

 

from West GA Urology
Specialty: Urology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Phone nurse

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Likes Best

It is just your basic EMR provider. Nothing special.

Likes Least

It is not user-friendly. The prescription side of it doesn't work half the time as far as pulling from the patient's formulary and sending prescriptions electronically.

Recommendations

Do your research and make sure that it does exactly what all you want it to do.

 

from Douglas Pediatrics
Specialty: Pediatrics
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

2.5 Years Using PrimeSuite On-Demand in a Pediatric Practice

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Likes Best

The customer support is what I like best about PrimeSUITE. Tracking patient visits for entering charges is also very good.

Likes Least

While it can be done, using the program when seeing patients is tedious and frustrating, even on a slow day. There will be a dramatic decline in the number of patients you will be able to see. The whole process is template-driven, and you will need to customize every template you use if you expect to get anything done. The best method to customize your templates will vary from trainer to trainer. The templates are not smart; there is little linkage between them. If you need to use more than one template while seeing a patient, you have to enter all the introductory information twice, unless you save pieces of templates to use.

Recommendations

Have one of their sales reps bring the software to your office on a laptop and try to use it to see a patient. Time the visit. Expect to get a little faster with use, but try to see where you will be able to get faster and where you will not. Expect to see fewer patients or increase office hours and expect to have to hire more staff.

 

from Grant A Craig, MD
Specialty: Family medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Bad EHR for high price

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Likes Best

The medication functionality was the only reasonable aspect of this program.

Likes Least

It's a very poorly written program and almost non-functional. I have spent a month trying to learn this program and have found it to be completely counterintuitive and somewhat detrimental to patient care.

Recommendations

I would recommending looking elsewhere. It is both difficult to use and expensive! My previous EHR was far superior at a fraction of the cost.

 

from Hilltop Pediatrics
Specialty: Pediatrics
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Poor customer service

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Likes Best

There were a lot of pediatric templates to choose from. These did require quite a bit of revision, but they were a good starting point. I like the drop down menu in the HPI.

Likes Least

Poor customer service. This will be detailed below.

Recommendations

Check to see how this product helps or harms your workflow.

 

from Conway Women's Health Center, PA

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We are an OB/GYN clinic and Med Spa operating with 4 physicians, 2 mid-levels and approximately 20 plus employees. Greenway has been our EMR system for 2 1/2 years now and we love it. Implementation and Go-Live went very smooth. Customer support is excellent. I love the fact that Greenway has went above and beyond to establish partnerships with other vendors to enable their users to customize their individual systems to meet their personal needs. I also love the fact that Greenway listens to their users by allowing us to request enhancements to their system. Greenway's dedication to their customers shows in their regional conferences and annual PrimeLEADER event. I would recommend Greenway to any medical practice.

 

from Conway OB/GYN

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We are a six physician owned OB/GYN clinic located in central Arkansas. I have been with the clinic a little over two years and in practice management for a total of eleven years.

The clinic was using POMS software which was dreadfully out of date and I knew the entire system needed an overhaul. I was taking it one issue at a time, when our CEO told me he thought we should pursue this "EMR thing". That was all I needed. After researching several systems, I narrowed it down to two choices for my doctors to look at. Hands down, they chose Greenway for its flexibilty and ease of use.

We bought our system directly through Greenway and were pleased with the installation. Our implementation was sort of rough, because even though our doctors wanted the change, they were not willing to listen to the Greenway staff (or me) and slow down their schedule in order to train properly. That was a big mistake on our part, however, we were told what we needed to do.

Our front office and billing staff caught onto the system almost immediately. We are utilizing lots of the functionality but have not tapped into all that is available. One of our nurses and I attended Primeleader 2012 and are signed up again for Primeleader 2013. That was extremely helpful and gave me lots of opportunities to network with other users.

We do receive good customer support - better than other systems I have used, but occasionaly have to wait longer than we want to for some questions. I think that is just the mentality of "I want what I want, when I want it!!" that most of us have.

The meaningful use dashboard has made it so easy to get our meaningful use money! That was a life saver for me.

Overall I am very pleased with our selection and how Greenway works with us.

They are very easy to deal with and the support staff is always kind; never treating you as a dummy even though you may really be slow to understand.

 

from Kenneth E. Goolsby MD &Assoc., PC

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We have been very pleased with Greenway. We have been through three other software programs prior to Greenway and this program far exceeds the others hands down. The customer support is exceptional which I have found to be a critical component.

The training and implementation process was very thorough and responsive to our specialty. Our billing process has been streamlined thanks to Greenway. We have been able to be more efficient and timely with our billing process. Greenway is very dedicated to the particular needs and requests of its customers. I love the reporting capability.

 

from West Georgia Urolgoy

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We are an extremely busy Urology practice that has been using Greenway for over 6 years. We have three physicians, two mid-levels, and 19 additional staff members who all use either Prime Management or PrimeSuite verision 2011. With that said, we are generally happy with the easy-to-use functions that Greenway has created, and their eagerness to add additional options that will only help our practice become more efficient.

Customer service has always been one of their greatest strengths. The owners truly believe in helping not only big practices, but also small practices. We are excited to be using Greenway, and we look forward to continue to grow with them.

 

from Greenvale Pediatrics

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We are a multi site 21 provider primary care pediatric practice. We were looking for a replacement to our 100% paper medical record. Our approach to implementation was to proceed in two phases. Phase One incorporated the conversion our of demographics and A/R. Phase Two comprised our Go Live to the EMR. The applications are very user friendly, and PrimeSuite had the fewest amount of 'clicks' to complete functions of any system we evaluated. The most important benefit we have received is the increased accessibility of patient data. Information can be accessed from any office, or outside of the office, at any time. This has led to improved patient care.

 

from Villa Rica Ear Nose & Throat

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We have been on Greenway for many years now, and the system is very easy to navigate and learn. The claims module and insurance posting is very easy to navigate around.

The charge posting is very user friendly.

I will say one of the issues we seem to run across more than any other is with the eprescribe functions. It is normally something that we can call to customer service and get resolved but it is just time consuming.

 

from Lakeland Surgical Clinic, PLLC

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We are Lakeland Surgical Clinic and we consist of 8 board certified general surgeons located in Jackson Ms. We offer the latest surgical techniques in Robotic, Bariatric, Laparoscopic, Breast and General Surgery in 7 different facilities in the greater Jackson area.

We have been with Greenway Medical Technologies since January 1st, 2005. We were with Companion Technologies, which at that time they were trying to go EHR and never could get there. Our new, younger physicians had wanted to look at a more user friendly computer system and they wanted something that would take us into the future.

We are currently on the latest version of PrimeSuite and the capabilites are endless. I actually went through the implementation process in 2004 and went to Carrollton for training. They actually sat down with us one-on-one and what they helped us build, we are still using in our office today. When it came time for the office as a whole to train, Greenway sent four trainers (two for chart and two for administrative) and they made the transition as smooth as possible. They made sure that everyone, including the physicians, were comfortable using the system before they left.

The support that we get from them is like no other. They pride themselves on really helping the consumer. I remember before we actually hired ICS as our IT company we were trying to do it ourselves. Well, one of the network switches went down so half of our office was not able to work. I did not really know what to do except to call Greenway Support. I was in a panic and Al who works in support and Greenway diagnosed my problem, he then called Best Buy to get them to hold the piece of equipment that I would need to replace and then he walked me through getting those users back online again. Now if that is not customer service then I am not sure what is.

We currently have implemented PrimeMobile, PrimePatient, PrimeSpeech and parts of PrimeDataCloud. Each of these Primes are awesome in their own right.

PrimeMobile is great becasue the physician can actually in put a picture or free text a note directly into the patients chart from the hospital while they are making their rounds. They can also check their schedule, view the full patients chart and create a charge from their phone/ipad.

PrimePatient is a very nice feature because the patient can communicate with us through this portal without having to make a phone call. The Patient forms and Health History forms that the patient fills out online directly imports into our system. The patient can also pay their bill on line as well as request prescriptions, medical records, ask a question to our nurses/doctors and even make their own appointment.

PrimeSpeech, which our doctor LOVES gives him the capability to dictate directly into the chart, which improves time savings and accuracy.

PrimeDataCloud is where we go to visit our dashboards. This holds our PQRS measures and it is very user friendly when you go to fill out the information and submit it all to CMS. You have the ability the send patient records for a single visit to other providers/hospitals.

With the help of Greenway Medical Technologies and their Primes we have been able to achieve meaninful use Stage 1 Year 2. We have attested and recieved 266,500.00 in Incenitive money. So if we had it to do all over again, well you bet your bottom dollar we would do things exactly the same.

 

from Statesboro Ob/Gyn Specialists

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We are an Ob/Gyn practice who has been using Greenway since Jan 2011. We chose Greenway when we were making the transition to electronic medical records. The training and transition process went smooth and customer support has been awesome. Greenway account managers and other support staff are always prompt, knowledgeable and helpful. Greenway also stays on top of all the latest requirements, making it easy to comply with meaningful use so that our practice received the incentive money from Medicaid.

The reporting and personal customization features are invaluable. We have been very pleased with this software and highly recommend it.

 

from Your Clinic

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We are brand new users to Greenway, and are at the present time in the tough stage of dealing with all the implementation changes and issues that are to be expected with any major change. However, the reason we decided to go with Greenway was that we perceived and had been told by other users that they would be there for us. They sure have!

They are a growing corporation with a fantastic product, yet a small company feel that results in great customer service. Our relationship with Greenway is very new and we hope it's a lasting one. Given our limited experience and that of others we have talked to, we are confident that we have made the right choice for our office.

 

from New Millennium Obstetrics & Gynecology, LLC

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Love, love love...

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted. We are a 3 Physician Group with 4 mid-levels.

We actually purchased greenway after a merger of two physicians and two different software programs. Greenway was the only software that completely impressed us and that we jumped on, without hesitation. We currently us Prime Suite Version 16.0.14.22 and will be updating again shortly.

Our implementation, as I recall was a positive transition. We have great in office support and we felt that we were properly prepared to "go live' when the time came. The customer support team was superb and helped us every step of the way.

Our team was extremely excited and eager to learn the software. We found it interesting that our least tech savvy physicians excelled in the learning process.

We know without a doubt that l we have the best medical software to date.

 
 
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