Greenway Health Prime Suite


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

 

Greenway Health Prime Suite - Patient dashboard
 
  • Greenway Health Prime Suite - Patient dashboard
    Patient dashboard
  • Greenway Health Prime Suite - Reports dashboard
    Reports dashboard
  • Greenway Health Prime Suite - Mobile view
    Mobile view
  • Greenway Health Prime Suite - Patient factsheet
    Patient factsheet
  • Greenway Health Prime Suite - Diagnosis modifier search
    Diagnosis modifier search
Supported Operating System(s):
Web browser (OS agnostic)

142 Reviews of Greenway Health Prime Suite

 

Start your review of Greenway Health Prime Suite

Click to start
http://www.softwareadvice.com/medical/primesuite-electronic-health-record-review/
Software Advice Reviews (141)
More Reviews (1)

Showing 1-20 of 141

Gloria from Port City Pediatrics, PLC
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Best trainer in the world for great software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy for staff to use. Minimal interruption in service. Good customer service. Good resources on Greenway Community.

Cons

Getting set with secure faxing, emailing, etc. not clearly described and not easily accomplished. Physicians feel it is somewhat cumbersome.

 
 

Mindy from Central Ohio Surgical Associates
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Solid product at competitive price point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Standard reporting is not robust.
No step by step process or manuals.

Pros

The product is very easy to learn. It is intuitive and easy to navigate.
Providers are easily added and it has solid interoperability.

Cons

The standard reports could be more robust.
The "Help" is not easily searchable or a step by step.

 
 

Karen from Consolidated Medical of Memphis
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we have had good experiences with this company.

Pros

You can either call or enter a support ticket online. The staff are always pleasant and helpful staying on the phone with you till they find the solutions or finding someone who can help you.

Cons

The report writer needs improvement it would could be more user friendly and more training for the report writing would be helpful.

 
 

Shawn from Family Medical Associates of Raleigh
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

My General Thoughts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Greenway is very eager to hear comments on their software. Usually their customer support is very helpful; however, our customer experience manager is the true gem that we have in our relationship with Greenway.

Cons

Upgrades that come out are sometimes not fully tested for bugs prior to their release. Some attention needs to be spent on Greenway's part to be more of an "industry leader" rather than "industry follower"

 
 

Tara from CEENTA
Specialty: Otolaryngology (ENT)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Great EHR - easy to manipulate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It seemed easy for our team to manipulate the foundation system to our needs.
I think it would be ideal for small to medium size medical practices looking for an all in one solution.

Cons

It seems that because the software was able to be configured to allow for a variety of methods to complete tasks it made tough from a training perspective. To prevent any inconsistency, I would recommend setting procedures and policies and building training from there.

 
 

Amanda from CEENTA
Specialty: Otolaryngology (ENT)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Primesuite is user friendly. The patient flags are helpful and diverse enough to cover every need.

Cons

It is limited in how it can adapt to other specialties which is a problem for multi-specialty practices

 
 

Dean from Alabama Orthopaedic Clinic
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Greenway is a comprehensive practice management and Electronic Medical Record solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenway is a great product to help independent physician practices manage their patient care.

Pros

Robust in features, very flexible on medical record documentation, reasonably priced, revenue cycle management module works very well, and their is innovation with the software and features

Cons

Have had some customer support issues, but they are improving, senior management team has seen a lot of turnover, needs to have a compatible acute care solution for hospitals

 
 

Kelle from Adamas Healthcare Consulting, Credentialing and Billing
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Muliple Practice User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I manage 5 practices that utilize Prime Suite, both housed and hosted. I have worked with Greenway for over 5 years and although there have been a few bumps in the road, Greenway always steps up and improves the software and customer experience. I have worked with every major software in the current market, as well as providing training on many of them, Greenway is always my #1 choice.

Pros

Effective training material
Superior customer support
Clear and well defined work flows
Integrated clearinghouse

Cons

Cloud based version is a bit challenging
Invoicing and changes to invoicing is difficult to facilitate

 
 

Marilyn from Candlewood Valley Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Greenway Prime Suite satisfies all of our needs. Clinical/Practice Management etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the customer service! I have never had an issue go unresolved or unaddressed. They are constantly improving on an already wonderful product.

Cons

No knowing when the next upgrade is being released, until it's already out. It would be helpful if we got an e-mail telling us that is available so we can get on the list.

 
 

Dena from Pediatric Associates of Westfield
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Could not have made a better choice in EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support that you receive from this company you will never find anywhere else.

Pros

Team Members and Customer Service at all levels are top notch!
Ease of Use
Excellent training and implementation plans

Cons

There really is not much that I can come up with as far as Cons go, I guess the one and only thing that I can think of is that when you enter a patient info the system you cannot remove them, I know that this is the same in many systems.

 
 

Rachel from Commerce Primary Care
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

User friendly EMR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Cons

Wish we could adapt some features to the need of our practice, such as quality summary reports and creating patient forms.

 
 

Heather from McComb Children's Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program is one the easiest programs I have ever used. It is very user friendly and the customer care is great!

 
 

Joshua from HCMC
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

difficult software to master, but once comfortable with it, it can do many things for a multi specialty group

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

diversity, reporting, customer service. We have a multi speciality group, and we are able to use this product for the various provides to their general satisfaction

Cons

20th century appearance and layout. The screen size is small, the font is small, the buttons are not in obvious places. It looks like windows 95.

 
 

Robin from Square Medical Group
Specialty: Psychiatry & Psychology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Greenway Medical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Greenway for three years. I do the billing for a primary care and mental health practice. The program is user friendly. Support is excellent, call with any question and they have the answers or get them for you.

 
 

Shanitra from ENT and Voice Care of Atlanta
Specialty: Otolaryngology (ENT)
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Love this EHR Product!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep Up the Great Work!!!

Pros

Such a Great Product!!! I love the Customer Service Experience and the use of their Healthcare image to better the product!!

Cons

More Costly than others, but worth every penny!! This is an understandable trait, but it cost to be the best!!

 
 

Tiffany from Adult Gastroenterology Associates
Specialty: Gastroenterology
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

What's Great about Greenway - Prime Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was on the team responsible for reviewing and selecting the EHR system for our office. When we compared Greenway against several other leading EHR programs we found Prime Suite to be the most functional for all levels of computer capabilities. The cost was also competitive when compared to their competition and has remained so no matter what we've had to change or add over the past few years. Besides functionality we needed a customer support team that wouldn't abandon us and Greenway has not disappointed us in any way. They really appear to make customer service a priority by being prompt with their follow-ups, pleasant to work with when you feel completely inadequate and strive to provide a solution immediately.

Pros

I was on the team responsible for reviewing and selecting the EHR system for our office. When we compared Greenway against several other leading EHR programs we found Prime Suite to be the most functional for all levels of computer capabilities. The cost was also competitive when compared to their competition and has remained so no matter what we've had to change or add over the past few years. Besides functionality we needed a customer support team that wouldn't abandon us and Greenway has not disappointed us in any way. They really appear to make customer service a priority by being prompt with their follow-ups, pleasant to work with when you feel completely inadequate and strive to provide a solution immediately.

Cons

Occasionally the system gets a bug that can take longer than you'd like to be fixed. The cons are really nothing you can't expect from a computer program and occasionally it crashes but this happens very seldom.

 
 

Rachel from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wouldn't recommend this product because of the several issues.

Pros

It was fairly easy to learn to use it and navigate through the different areas. The facesheet showed everything you'd want to know about the patient and his/her history in one place.

Cons

It froze up constantly which really interferes with the workflow when you're trying to see patients. There were often times I'd get booted out and have to sign back in.

 
 

Ron from Huggins Hospital
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Huggins Hospital input

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we are pleased with the solution. We have been on it since Sept 2011 and have 10 practices including 7 primary care and 3 specialties up on it as well as our Hospitalists and ED. We also have a lab interface that obtains results from our inpatient system. Sometimes getting support responses on clinical items has been difficult though we do have a network of people at Greenway who make themselves available to pursue critical items for us (thanks!).

Pros

For small-medium size offices/implementations like ours, we find it is a good fit and works well. Navigation is easy and intuitive. We are also finding that currently, the application has been at its most stable point since we've been on it. The v17.30 release improved things substantially.

Cons

It would be helpful if some items in the build could be customized by users. Such as the Clinical summaries and being able to pull lab results directly into a correspondence to name a few. The Wizard is also coming with ICD9 and not ICD10 codes.

 
 

Greg from Myrtle Avenue Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Scared like every other practicing physician about beginning EHR, but Greenway Health has

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We looked around for a long time to find the right company to help implement an EHR system into our busy pediatric practice. Greenway Health was a great choice and they have shown us that they keep their promises after the "sale." Training options are plentiful and understandable with no hint of condescension. I give them my highest recommendation.

Pros

As pediatricians, we know that most software is written with other kinds of physicians in mind but Greenway Health says they care about us and have the perfect training regiment to help us assimilate into the future.

Cons

I've been practicing pediatrics for more than 26 years and have the usual trepidation regarding a move into EHR... The only negative features of Greenway Heath are the same as any other software based system: it slows you down but you can learn it and Taylor the templates to your needs so that productivity loss is at a minimum

 
 

Paula from Tier 1 Orthopedic & Neurosurgical Institute
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Pros

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Cons

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

Advice to Others

Go to ENGAGE and check out the awesome resources available when you become a Greenway customer.

 
 
 
Write a Review
Showing 1-1 of 1

Peter from CNC Co. Ltd.

January 2017

January 2017

It was very sincere to listen to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use.
And this was lucky me, very good to use.
I hope I can use it always for our Hospital.

Source: Capterra