Greenway Health EMR Software


 

Greenway Health delivers smarter information solutions that improve the financial performance of healthcare providers and enable them to deliver smarter care. PrimeSUITE — Greenway’s single-database electronic health record, practice management and interoperability solution platform — is certified for both meaningful use Stages 1 and 2 and is complemented by an expanding array of integrated business and data services including clinically driven revenue cycle management (RCM).

Thousands of care providers across primary care and more than 30 specialties and sub-specialties use cloud-based or on-premise Greenway solutions to improve outcomes in healthcare enterprises, physician practices, retail and other ambulatory clinics, and alternate care venues nationwide.

PrimeSuite is well suited for a wide range of specialties and primary care providers. However, the company’s solutions are also well suited for integrated delivery networks, regional extension centers, health information exchanges, and independent practice associations.

Greenway has been on the forefront of the ARRA stimulus program and has already achieved 2011/2012 ONC-ATCB certification. Therefore, providers using the system are eligible to receive stage 1 stimulus funds when they achieve meaningful use.

PrimeSUITE is available as both an on-premise solutions, or hosted as an on-demand service whereby Greenway hosts the system for its customers.

 

Greenway Health - Comprehensive, Personalized Facesheet
 
  • Greenway Health - Comprehensive, Personalized Facesheet
    Comprehensive, Personalized Facesheet
  • Greenway Health - Integrated Speech-Understanding Documentation Functionality
    Integrated Speech-Understanding Documentation Functionality
  • Greenway Health - Unparalleled Clinical and Financial Insight
    Unparalleled Clinical and Financial Insight
  • Greenway Health - Navigate Pay for Performance With Ease
    Navigate Pay for Performance With Ease
  • Greenway Health - Mobile Solution Provides Anytime, Anywhere Access
    Mobile Solution Provides Anytime, Anywhere Access
  • Greenway Health - Integrate and Access Images Within Patient Records
    Integrate and Access Images Within Patient Records
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of Greenway Health

Showing 1-20 of 47

 

from St. Francis Urgent Care
Specialty: Emergency medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not efficient

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Likes Best

The only part of the system that I found semi decent was the facesheet, otherwise no redeeming qualities.

Likes Least

everything else, not efficient. not intuitive. I use multiple different EMR systems and this is by far the worse. One chart takes an extremely long time to create. Making your own template is next to impossible.

Recommendations

I do not recommend this software to other providers or clinics.

 

from Women's Health For Life
Specialty: Ob Gyn / women's health
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Do not like Greenway!

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Likes Best

I do like that you can block schedules easily when physicians are out for vacation.

Likes Least

The appointment scheduling is too time consuming and there are too many steps to simply reschedule an appointment. Also the view of the appointment scheduling and other windows is WAY TOO SMALL!! It needs to take up the entire screen, not just a small part of the screen. It is way too difficult to read and very annoying with all the scroll bars you have to use when they could simply make the boxes bigger!! I think there are many things that could be made to be easier with less steps and clicks!

Recommendations

Please carefully consider this software! Very time consuming to do simple tasks. Very disappointed!

 

from PMNG
Specialty: Neurology / neurosurgery
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Be Aware!!

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Likes Best

The music will on hold isn't that annoying during the first ten minutes. Terrible software and causes chaos.

Likes Least

Every possible product Greenway offers needs to be listed.

Recommendations

They redirect you to another department and then another department for the simplest answers. The will charge an excess to pull your own data when leaving. We left Greenway three months ago and the dark cloud that was covering the office has left. I can only recommend to never sign up with this company. I wish the best in selecting any other EHR solution.

 

from Central Florida Pulmonary Group
Specialty: Pulmonology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Greenway is a good thing

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Likes Best

I like Greenway because it is totally customizable. I can make any template I like or I can "borrow" one from another office or clinic. It works well with Dragon and my docs love to dictate. The vendor works with me and I can call my rep anytime for help and advice. I made most of my templates to mirror the hospital templates so that my docs felt at home and didn't need too much training. The reporting is great and I can track almost everything my employees do.

Likes Least

The market place is where you leave your problems. I log onto it and let them know what is not working for me. The problem is that is takes weeks before I hear back. After complaining to my rep about this, she gave me the email and number to the person that I should connect with if I need help ASAP. I feel that Greenway needs to hire more tech support so that they can get to the tickets quicker.

Recommendations

Make sure that you have a person on your team that can devote their time to building templates and adjusting them, especially in the first 3 months while your docs are changing their minds. Be sure that you understand how to fax out of Greenway. We got a third party fax software package (not from Greenway) and we don't like it. We are changing it because it was not easy to track. Be sure that you go to practices that use Greenway so that you can get ideas on clinic flow.

 

from Northern Ohio Family Practice
Specialty: Family medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Good experience - would recommend above others

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Likes Best

We have been with Greenway since 2006 and really love the software and it's capabilities. The templates are very easy to tweak to the provider's way of practicing. The online customer support panel and training are improving by the day. I used to train others on EHR's so I have several to compare it to and by far I recommend Greenway. No software is perfect but I believe that they are trying to stay in touch with what the customer needs and offer many alternatives.

Likes Least

Like I mentioned in previous comments, we have been with Greenway since 2006. But in the last 2 years, they have made some changes and problems occurring because of those changes. The changes are because of the mergers with other software vendors. But with that being said, since I have trained other on computer software, I expected hiccups with the merger. I do think that Greenway is hiring many people to try to rectify the situation and will come back out on top.

Recommendations

Speak to others who have worked with the software for over 2 years. They will have a better understanding of what the capabilities are and problems that can rise from it.

 

from Dunbar Medical Associates, PLLC
Specialty: Internal medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Matthew from Dunbar Medical Associates, PLLC

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Likes Best

The ability to customize the product to meet the needs of any sized practice or specialty. The product works out of the "box" but can easily be adjusted for more complex workflows and office needs. Intuitive layout - very similar to a paper chart. Vendor has had some growing pains but supports its product very well and listens to customers suggestions and complaints. Customer support through the Greenway Community and also through private User Groups allows users to help other users is another great benefit that Greenway provides its clients. The yearly Greenway conferences and local meetings are another great resource for practices.

We have attested for Meaningful Use for the last 3 years, PQRS for 4 years - all with the tools available from PrimeSUITE. The MU dashboard is the best in the business and gives your practice a daily accounting of how each provider is doing with his MU measures.

With Greenway's help we have a bidirectional lab interface with our own in house lab, and unidirectional (soon to be bidirectional) interfaces with Lab Corp and our local hospital. We have an exchange with our state Immunization Registry and state and local hospital HIE.

Likes Least

Rapid expansion of the product have caused some growing pains but things are definitely improving. Their last upgrade was a big improvement to the product and allows for a greater flexibility and functionality from the previous version. This upgrade had a steep relearning curve but well worth the time and effort to master the new functionality.

Recommendations

You must talk to similar practices that use the product to its fullest capacity. A demonstration from the company is ok but talking to users and seeing them interact with the system really allows you to see what it can do for you and your practice. Having a great rapport not only with the company but the other users in your community and specialty will allow for your practice to learn from others and thus make everyone in the community better users of the product.

 

from St Francis Urgentcare
Specialty: Urgent care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Don't waste your time and money on this product

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N/A

Likes Best

Nothing, I wish that I could come up with something.

Likes Least

This may be the worst EMR that I have ever used. It is hard to use, the templates are complicated and hard to import. It is almost impossible to put lab and Xray results in the patient's record.

Recommendations

Don't waste your time buying this software. It will lead to frustration among your providers.

 

from Arizona Center for Hand Surgery, P.C.
Specialty: Surgery
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Horrible Customer Service, Many Problems, Not meaningful use Friendly.

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Likes Best

There is NOTHING that I would say that I like "best" about this product. From Go Live to now it has been a constant disaster. Problem upon Problem and everything goes to the bottomless pit of "the development team" and never comes back corrected.

Likes Least

Customer Service and the functionality of Greenway (on the Clinical Side and for meaningful use).

Recommendations

Don't only go off of reviews, talk to others that have the product. If you are trying to meet meaningful use, Greenway is NOT for you! You wont be told about what the system *can't* do until it is too late. On the Clinical Side every task in Greenway is 4+ clicks (very complicated, NOT simple) and we all know that providers DO NOT like that, they want simple!! In assisting the providers we are looking for simplicity as well and Greenway will NOT give that to you.

 

from Physicians to Women, Inc
Specialty: Ob Gyn / women's health
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Physicians To Women, Roanoke VA

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Likes Best

Printouts are functional and readable. It doesn't actively try to hurt you, physically.

Likes Least

Poor, poor, poor support! I often have staff members running around trying to be productive while they wait an hour on hold each time they call. They have to use their own cellphones, then put it on speakerphone and put it in their pocket so that I'm not just paying them to sit on the phone for an hour. My nurse often walks around with Greenway On-Hold waiting music emanating from her pocket. It'd be funny if it wasn't so infuriating.

I get a nervous tic every time someone says the words "Seamless upgrade" to me. A recent example of our latest "Seamless upgrade" was the search function for diagnoses was just crippled. Now, I have to memorize the exact wording of the descriptor for the ICD-9 code I need. I can't just search for a keyword, I have to know how the sentence begins exactly. So now I have to pull out my iPhone, perform a ICD9 keyword search on a free app, then enter the ICD9 into greenway. Greenway's response, after listening to Greenway music for an hour, was I could send in an email requesting that the ability to search for ICD9's. I have little faith such an email would ever be read by anyone who'd give a care.

Recommendations

Avoid it. Figure countless non-productive hours on the phone.

 

from Rubino OBGYN Group
Specialty: Ob Gyn / women's health
Size of portfolio:  Portfolio size: 

Greenway survey

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Likes Best

Good billing system. Fair to good clinical system. Vendor has good vision for future. Customer support is easy to deal with.

Likes Least

They don't fix problems on a timely basis. They place too much development emphasis on EHR and not enough on PMR. Too many clicks.

Recommendations

Vendor demos are not enough. Spend as much time as possible with someone who already uses the system, in person.

 

from General Practice Medicine
Specialty: General practitioner
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Technical support is terrible, software is poorly written

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Likes Best

The thought of moving to another solution. As of late, the updates, the performance issues, and the overall experience have been poor. Knowing what I know now after dealing with support and the feedback I get from speaking to general staff at this firm, it is clear that customer service is not a focal point. The merger/acquisition with SuccessEHS and Intergy has forked Greenway into a company that is difficult to work with.

Likes Least

Customer support is a joke. Wait times are always in excess of an hour or more. Uninformed management does not know the system. Major problem with the entire company being understaffed. Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications. Cumbersome and generic templates that are not intuitive. Training is essential. Prepare yourself for downtime and trouble day one. Get ready for "script errors," as this is something you will never forget.

Recommendations

Look carefully. This is not a small decision. System support is sub-par. No software is perfect, but this software is what defines that statement. Company recently merged/acquired with SuccessEHS and Intergy, so Greenway has three appendages to manage. This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company. The way they speak to you as the customer makes you feel like you have no right to touch or better yet understand their system. They are vague and short with you when you need assistance. They take over one business day to deal with an escalated issue. If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had. The way they speak to the customer is offensive and demeaning.

 

from San Diego Urology
Specialty: Urology
Size of portfolio: Single user Portfolio size: Single user

Urology solo practice

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Likes Best

When this complicated system works, it is smooth.

Likes Least

When the system is down, we are seeing patients without any access to charts, labs, past records, etc. It took a year for my office to use the system correctly. We lost more than six months of billing before we could get it working correctly. The system can go down with updates, hardware and software corruption or breakdown.

Recommendations

Use a web-based system. You need to hire office staff who have already worked with the system. Be prepared to have downtime without EHR, billing, labs, old records, etc.

 

from Stark County Physicians, LLC
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Attractive interface, but not very functional

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Likes Best

It's a good looking platform, but its overall performance drags down productivity in a big way.

Likes Least

The remote servers we use through Greenway seem to be less and less reliable. A significant amount of time is lost each day waiting for pages to load. There are insufferable lags when moving from link to link within a patient's chart. Initial training is very sparse, and the system overall is not intuitive. That leaves me feeling as if there may be much more the system is capable of. The E-prescribing (Doctor's First E-Rx) is linked to a completely different platform that does not share information with the main EHR.

Recommendations

I suspect there are better products or better values out there.

 

from Casa San Pio
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Greenway Review

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Likes Best

There is nothing I like about the product.

Likes Least

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task. It does not give me lab values in a trend view at all. The e-prescribing takes too long. Ordering procedures is dreadfully and painfully slow and awkward. The patient portal seems meaningless. It is too easy to enter data into the wrong chart. It is not intuitive.

Recommendations

If it is like this, stick to paper. If you must use this program, prepare to get a lot less work done in the same amount of time.

 

from Valley View Health Centers
Specialty: Community health center / FQHC
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Move on to another product

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Likes Best

There is nothing I like about this product.

Likes Least

My facility has been waiting since December 2013 for a server swap and upgrade to 17.0. Without 17.0, we are unable to attest for MU.

Recommendations

Look elsewhere. We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

 

from Renaissance Women's Center, P.A.
Specialty: Ob Gyn / women's health
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

We purchased Greenway as a new clinic in 2011

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Likes Best

I think they are keeping up with technology and have a lot to offer.

Likes Least

I think they put too much into each upgrade. It's too hard to keep up with the changes

Recommendations

Crosstrain someone besides your physicians to set up templates and orders so when there are changes you don't have to depend on them to make those changes.

 

from West GA Urology
Specialty: Urology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Phone nurse

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Likes Best

It is just your basic EMR provider. Nothing special.

Likes Least

It is not user-friendly. The prescription side of it doesn't work half the time as far as pulling from the patient's formulary and sending prescriptions electronically.

Recommendations

Do your research and make sure that it does exactly what all you want it to do.

 

from Douglas Pediatrics
Specialty: Pediatrics
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

2.5 Years Using PrimeSuite On-Demand in a Pediatric Practice

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Likes Best

The customer support is what I like best about PrimeSUITE. Tracking patient visits for entering charges is also very good.

Likes Least

While it can be done, using the program when seeing patients is tedious and frustrating, even on a slow day. There will be a dramatic decline in the number of patients you will be able to see. The whole process is template-driven, and you will need to customize every template you use if you expect to get anything done. The best method to customize your templates will vary from trainer to trainer. The templates are not smart; there is little linkage between them. If you need to use more than one template while seeing a patient, you have to enter all the introductory information twice, unless you save pieces of templates to use.

Recommendations

Have one of their sales reps bring the software to your office on a laptop and try to use it to see a patient. Time the visit. Expect to get a little faster with use, but try to see where you will be able to get faster and where you will not. Expect to see fewer patients or increase office hours and expect to have to hire more staff.

 

from Grant A Craig, MD
Specialty: Family medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Bad EHR for high price

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Likes Best

The medication functionality was the only reasonable aspect of this program.

Likes Least

It's a very poorly written program and almost non-functional. I have spent a month trying to learn this program and have found it to be completely counterintuitive and somewhat detrimental to patient care.

Recommendations

I would recommending looking elsewhere. It is both difficult to use and expensive! My previous EHR was far superior at a fraction of the cost.

 

from Hilltop Pediatrics
Specialty: Pediatrics
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Poor customer service

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Likes Best

There were a lot of pediatric templates to choose from. These did require quite a bit of revision, but they were a good starting point. I like the drop down menu in the HPI.

Likes Least

Poor customer service. This will be detailed below.

Recommendations

Check to see how this product helps or harms your workflow.

 
 
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