Greenway Health Prime Suite


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services.

More than 75,000 care providers use Prime Suite, Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and more than 30 specialties with hundreds of templates specific to the encounters those physicians see most often.

To support practice participation in quality care initiatives, Prime Suite is certified for meaningful use Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

 

Greenway Health Prime Suite - Prime Suite Patient Facesheet
 
  • Greenway Health Prime Suite - Prime Suite Patient Facesheet
    Prime Suite Patient Facesheet
  • Greenway Health Prime Suite - Greenway Mobile
    Greenway Mobile
  • Greenway Health Prime Suite - Greenway Mobile Facesheet
    Greenway Mobile Facesheet
  • Greenway Health Prime Suite - Greenway Patient Portal
    Greenway Patient Portal
  • Greenway Health Prime Suite - Population Health Management Tool
    Population Health Management Tool
  • Greenway Health Prime Suite - ICD-10 Modifier Search Tool
    ICD-10 Modifier Search Tool
Supported Operating System(s):
Web browser (OS agnostic)

74 Reviews of Greenway Health Prime Suite

Showing 1-20 of 74

 

from Harrisonburg OBGYN Associates
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been clients of Greenway since 3/5/2007. It is the most user friendly software I have used in 20+ years in the medical field. The functionality is always a step ahead. This is easily recognized in our community as there are many different types of software being utilized. It is awesome to have the same practice management system as the EHR which makes workflow seamless in every aspect. The staff and customer support are always so very helpful and nice. There was a time customer service was lacking, however, that is long gone and it is better than ever.

Pros

1. It's a practice management system & EHR all in one.
2. Extremely user friendly
3. Versatile in so many ways

Cons

As with all software companies I deal with (which are quite a few), the maintenance fees are a thorn in my side, but again, they are within normal range of every other company I deal with. This is just the ugly side of technology in every aspect.

Advice to Others

Be sure to do your homework and ask all the hard questions. Also be sure to ask for referrals from other practices as well as site visits. These were the things we did and so grateful we did so. Be sure to use every resource provided to you when making your decision and once you have signed on with Greenway, take advantage of every piece of training, knowledge, webinars and conferences as possible. It will only make your experiences even greater.

 
 

from AbsoluteCARE Medical Center & Pharmacy
Specialty: Infectious diseases
Number of employees: 51-200 employees Employees number: 51-200 employees

PrimeSuite from my Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My work weighs heavily in the clinical and reporting areas of PrimeSuite. While there is always an individual's wish list, realistically this product is a stand out. As with anything, you have to put some work into it to make it the best EHR for your practice (template tweaking, flowsheets, etc) but, the blood, sweat, and tears is all worth it in the end. You have a fabulous tool that will take your office to the next level.

Pros

Functionality ... Reminders, Clinical Decision Alerts, Updox, Portal, Greenway Community ... Greenway provides our practice with all the tools we need to be successful!

Cons

Things don't always work the way they should. Script errors can be really annoying when you are in the middle of work. As a Beta site, we get really excited about new functionality and it isn't always ready but, that's part of being Beta.

Advice to Others

Do not be swayed by a competitor who offers you a lower price or "free" this or that. The price is hidden in there somewhere. No EHR is perfect but this one is really one of the best for the ambulatory setting. As with most things, you get out of it, what you put into it. That will be the case with that other EHR as well, don't believe them when they tell you it is ready to go out of the box. None of them are. If you want an outstanding product at a good price, go with PrimeSuite.

 
 

from Women's Medical Associates of Nashville
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

Women's Medical Associates of Nashville

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The system is adequate but could use some improvements to make it more user friendly. As discussed below - too many clicks to accomplish things or get to where you need to be.

Pros

Customer service is great - the majority of the times I have called they teach me how to do something rather than do it themselves which helps me learn the system more.

Cons

Reports could use some improvements, meaning there isn't a lot of great "canned" reports. For the EMR and Billing - too many clicks to get to where you need or want to be - not very user friendly.

 
 

from Florida Digestive Health Specialist
Specialty: Gastroenterology
Number of employees: 201-500 employees Employees number: 201-500 employees

Primesuite for large groups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We've been using Primesuite since 2013. We are a large (and growing) Gastro practice in Florida with about 250 users and 20 locations. We migrated every office over from their EMR/ paper onto Primesuite and just like any other EMR, we have had many ups and downs along the way. We have experienced growing pains on our end as well as growing pains on Greenway's end. No one is going to be 100% satisfied with their EMR company, but it's the nature of the beast. I like the flexibility we have with the system and the ability to customize so many different features for all our individual locations that it allows them to still practice as individuals. That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities. On the clinical side, there are many different ways you can tailor a workflows for each user in the office from set up, templates, orders, filters, tasks, etc.... I feel it is extremely user friendly and you can customize the system to fully utilize your time and streamline documentation in order to focus more on the patient. HOWEVER, you have to put the work into building it for YOURSELF.
On the other hand, I have heard it's a lot tougher than some of the previous systems on the practice/ billing side- especially since we need to keep everything separated by location. The larger we get the slower the system is in sending out claims or harder to run reports. I have heard a good bit of complaints from the billing side. I feel the clinical side of this software is better than the practice side, but I also mostly work on the clinical side. For larger practices there are a number of areas that need improvement, but you will find that in most systems as well.

Pros

I like the flexibility and customization for the providers/ staff in order to accommodate the individual roles in the office. I also enjoy the patient portal and having patients log in and fill out their paperwork on line so it populates the chart. That saves a lot of data entry time. I also appreciate the webinars they send out and the training they have online to keep everyone updated with the changes. They also have a large conference once a year to focus on continued education and training within the systems. They have very knowledgeable resources working these events and allow you to bounce ideas off of them or speak with them face to face about what you are experiencing. They are always very friendly and helpful. You can schedule one on one time with management or with an expert in Primesuite. It's also one of the greatest networking experiences to speak with other practices on the same system as you. You can ask how they utilize the system or what they would recommend for workflows if you are struggling. I find that conference is well worth attending for anyone who is starting out on the system or who has been on it for years. One last thing would be the people that work there. Everyone you talk to in support is very helpful and pleasant to speak with. We'd be lost without a few specific people that we work with on a weekly or quarterly basis.

Cons

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get. The staff have to sort through all the providers to find their own physician's documents. This is something that affects larger groups the most. I have not personally seen a solution yet, however they might have something to fix this- but I will believe it when I see it. Also the reporting for the CBO is getting to be an issue and we don't know if it's because of our size, our servers, the product version we upgraded to, ISP, etc.....

Advice to Others

If you are going to buy this system, please be willing to work to set it up exactly how you want to utilize it. If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money. It's so customizable and there is plenty of documentation and training videos on their customer community website. DON'T skim on the training. It will save you a lot of frustration in the end. Ask for references for groups your size and talk to them about their experiences and about their setup. The company has changed a lot since 2015 so there was a time when the customer service was far below par due to a company merge. It has climbed back up and I believe they are in a much better place than they were mid 2015 (if you see reviews from that time period). I believe in 2013 and 2014, they probably had the best customer service in the industry (but I'm biased). They are trying to get back to that point. Be sure to ask questions directly to people on the system and what their experiences are with down time, customer service, promptness, what to expect on road ahead, etc....

 
 

from Thomas Health System Physician Partners, Inc.
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

Recommendation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I like PrimeSuite EHR. It does most everything we need to do for our patients, the CMS quality initiatives and our management team. I think it is User Friendly.

Pros

I think it is fairly easy to learn. It's a very powerful system with depth. I've been responsible for setting up new employees, training, trouble-shooting, opening cases, being the middle-person between THSPP staff and Greenway Technical Support for a year and a half. I still learn something new every day.

Cons

I wish Greenway Help was more helpful. I'd rather look something up that I don't understand than call the Help Desk. Usually when I look something up the answer is outdated or it just doesn't make sense to me. Many times the answer isn't clear, doesn't make sense or I can't even find the answer. For example, yesterday I was looking for instructions on what you are supposed to do to pass the MU Measure of Patient Electronic Access. There are no step-by-step instructions. Also, the only other thing I do not like about it you have to pay for each and every thing including email addresses.

Advice to Others

Greenway is a terrific company. Their Support staff is great, knowledgeable and very responsive. You'll have a great CEM that will take care of you. You'll get to know the support staff and become friends with them over the phone. PrimeSuite is a terrific EHR system. It's not perfect but there's not a perfect system out there.

 
 

from ANHC
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have achieved optimal levels of performance and accomplishment with Greenway!

Advice to Others

I suggest a read!
http://www.greenwayhealth.com/wp-content/uploads/2013/03/EHR-Implementation-Best-Practices-Greenway-WHITE-PAPER.pdf

 
 

from Providea Health Partners
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

Greenway Primesuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My practice has been on Greenway Primesuite for 10 years. We have merged with several other multispecialty groups during that time. Having implemented the Greenway PrimeSuite integrated PM/EMR solution in several other multi-location practices (including switching from other legacy EMR/PM systems), the Greenway products have always been well received, with new users quite frequently commenting that their "old system couldn't do that" or "wow, that functionality is so much better/easier in Greenway than it was in XXX EMR".

Pros

Ease of use, very intuitive. Extremely customizable to most specialties. As a result, there are often several ways to accomplish the same task. This allows for workflows customizable to practice needs.

Cons

Cost/licensing has become outdated as more and more web based EMR/PM vendors are offering a subscription pricing model.

Advice to Others

Definitely recommend a demo to see all of the features Greenway PrimeSuite offers. If implementing this product in your practice, due to the heightened customizability of the product, I highly recommend investing significant time prior to go live to build the product to suit the unique needs of your practice/provider and/or invest in a Greenway expert consultant to assist with implementation.

 
 

from Ringgold County Hospital
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

Greenway-PrimeSuite-Positive all around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Being a Greenway-PrimeSuite customer for close to 5 years, has been a very positive experience for our facility. We are a rural health clinic in southern Iowa and Greenway has provided us the ability to stay current in the market and the healthcare IT industry. The transformation from paper to our electronic systems has been wonderful for patient care and operations. We truly feel that we are a partner with Greenway. We have went through the merger process with Greenway as they are looking out for our best interests and delivering quality in many ways. The healthcare industry is changing rapidly and Greenway helps to keep us informed and delivers a product that consistently meets the needs of our providers as well as regulatory needs in a proactive fashion.

Pros

Usability for the providers/clinicians. The forward facing application is intuitive and easy to learn.
The interoperability/interface teams have been flawless and wonderful to work with. They also provide a fair price, which is very much appreciated.

Cons

Reporting- The canned reports are okay, but the ability to build custom reports is lacking and cumbersome.

Advice to Others

If you are looking for an ambulatory EMR, you will not be disappointed with Greenway-PrimeSuite

 
 

from Pacific Medical Group
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It would be great if the software allow customization of some functionality at the practice level.
Practice Analytics - have available in PA all the data that are in Intergy and EHR.

 
 

from Atlanta Gastroenterology Associates
Specialty: Gastroenterology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Happy and hopeful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Greenway as a whole has developed into an amazing product with great support and feature content. As a large company with over 500 active users, our experience has been very good overall. There has been very little downtime, and our specific needs and wants have been addressed timely. I look forward to the new challenges that MIPS/MACRA offers our providers with Greenway as a partner to help us reach our company goals.

Pros

I like that it can be customized to each user, based on things like job role, payer preferences, and personal habits.

Cons

Enterprise level functionality needs to be enhanced, though it has come a long way in the past couple of years.

Advice to Others

Consider the company you choose as well as the product. In my experience, they are equally valuable.

 
 

from Floyd Primary Care
Specialty: Multi-specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

If service matched software...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Prime Suite is a good EHR software by all measures. The functionality is decent; however, the development life-cycle is too long and the customer support needs to continue to improve.

Pros

The GUI is great. Software looks good. Functionality is provider friendly if used according to the Best Practices workflows.

Cons

With complex Enterprise level workflows, the system is lacking. It is too difficult to track PCMH and ACO measures. Reporting is not sufficient for Enterprise level needs. Customer Support has historically been slow to respond, but has improved as of late.

Advice to Others

Be certain to define expectations of service and timeliness during the sales cycle and be diligent about holding the vendor accountable for living up to expectations.

 
 

from Peterson Health
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Providers say the navigation within the chart is fantastic compared to other EMR they have used. Support is always working to improve and you will be able to get answers that actually help with what you are doing.

Pros

Vocab Admin allows for fully customizable interfaces.
Clinical driven notes that have coding built in.
PrimeMobile is the future of this product.

Cons

Invoicing could be better.

Advice to Others

I would recommend over other EMR in the field based on using about 4.

 
 

from BVMA
Specialty: Internal medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

Better than Nothing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Greenway is a fairly basic EMR system. Data entry in Greenway is pretty easy to learn. Some of the pre programed items don't offer enough choices. If you want to be able to communicate with other systems, be prepared to pay extra. The initial training provided by Greenway was lacking. They had people training who didn't know how to use all aspects of the system.

Pros

Easy data entry

Cons

Charges for communicating with other systems

Advice to Others

See it in action in a setting similar to yours before you purchase.

 
 

from BVHS
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

Care Navigator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I use Greenway for work. It's okay but would be better to have the alerts work correctly for pt needs.

 
 

from Little River Physicians' Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

One week into our forced change from Care360 and I am pulling my hair out. S-L-O-W! Not user-friendly, important info like vitals you have to dig for, and not even a basic spell check in the system. My patient volume is cut in half, patients are frustrated because they can't get seen, and I'm pretty sure I'm losing three patients for every one I see in clinic. Have my hand on the door when I walk in the room because I'm worried about the extra fifteen to twenty minutes of charting it will take to get paid for the visit when the visit is over. Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad. Considering working somewhere else to get away from this garbage.

Pros

Able to see notes from other practices

Cons

SLOW, no Mac support, SLOW, not user-friendly, difficulty with sending Rx, no lab integration, too much to list!

Advice to Others

Visit another office using it. A specialty practice doing the same thing over and over might do fine with building templates for routine visits/procedures, but if you have a lot of variety you are in for trouble.

 
 

from Florida Gulf Coast ENT
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

Greenway review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

This product was forced on me to use after practice change.
The product is not compatible well with Dragon Medically speaking and the software wants to utilize its own dictation system.
There is no support for a patient portal.
The product is onerous to use more so than other health records.

Pros

Not much

Cons

Lack of the ability to increase the size of the record on the screen.
Difficult to set up the program.
No patient portal.
No way to easily send out consults to referring physicians.
Inability to import photos or pics of patient problems.
Not user friendly

Advice to Others

Look at other options

 
 

from Urology Associates
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

EMR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Any EMR system has pro's and con's but it is hard to rate when you don't know another system's capabilities with hands on experience. I just based my opinion on what I know.

Pros

Customer service response has improved
Representatives are very nice

Cons

Hard to get customization or changes to issues in the system
Every update has system error that may take until the next update to get fixed, even though it is a system wide productivity problem.
Very expensive to get a new user added, especially being a small group practice
Being charged a lot of money for monthly maintenance
Have had better reporting capabilities
Patient portal needs improvement quickly
Very costly for interfaces

Advice to Others

Make a checklist of must haves and try to get as many features on that list as you can.
Negotiate, negotiate, negotiate implementation and ongoing additional costs.

 
 

from BVMA
Specialty: Endocrinology
Number of employees: 51-200 employees Employees number: 51-200 employees

Greenway Primesuite

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

This product was marketed to our group as something we could in multiple ways - however this as yet to happen. Of course, also every extra feature requires a fee.
This product is not intuitive at all - making charting difficult.

 
 

from Nilssen Orthopedics
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Update

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Use this daily in our practice. Overall great product. It needs updating for ease of use especially with scheduling, should be able to click and drag. Customized time slots.

Pros

Can't mix up patients
Other software like Updox or Phreesia can be used.

Cons

Scheduling

 
 

from PrimaryPlus
Specialty: Multi-specialty
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Primesuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The vendor I love their connection to the customer. The product though has suffered over the past coulple of years in the service dept.

Likes Least

Their RCM service for FQHC's has been a little lacking in both support and knowledge.

Recommendations

Be sure to speak with as many customers as possible. Also do site visits to actually see the product in action.

 
 
 
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