Greenway Health Prime Suite


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

 

Greenway Health Prime Suite - Patient dashboard
 
  • Greenway Health Prime Suite - Patient dashboard
    Patient dashboard
  • Greenway Health Prime Suite - Reports dashboard
    Reports dashboard
  • Greenway Health Prime Suite - Mobile view
    Mobile view
  • Greenway Health Prime Suite - Patient factsheet
    Patient factsheet
  • Greenway Health Prime Suite - Diagnosis modifier search
    Diagnosis modifier search
Supported Operating System(s):
Web browser (OS agnostic)

132 Reviews of Greenway Health Prime Suite

 

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Software Advice Reviews (131)
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Showing 1-20 of 131

Rachel from Commerce Primary Care
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

User friendly EMR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Cons

Wish we could adapt some features to the need of our practice, such as quality summary reports and creating patient forms.

 
 

Heather from McComb Children's Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program is one the easiest programs I have ever used. It is very user friendly and the customer care is great!

 
 

Joshua from HCMC
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

difficult software to master, but once comfortable with it, it can do many things for a multi specialty group

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

diversity, reporting, customer service. We have a multi speciality group, and we are able to use this product for the various provides to their general satisfaction

Cons

20th century appearance and layout. The screen size is small, the font is small, the buttons are not in obvious places. It looks like windows 95.

 
 

Robin from Square Medical Group
Specialty: Psychiatry & Psychology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Greenway Medical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Greenway for three years. I do the billing for a primary care and mental health practice. The program is user friendly. Support is excellent, call with any question and they have the answers or get them for you.

 
 

Shanitra from ENT and Voice Care of Atlanta
Specialty: Otolaryngology (ENT)
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Love this EHR Product!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep Up the Great Work!!!

Pros

Such a Great Product!!! I love the Customer Service Experience and the use of their Healthcare image to better the product!!

Cons

More Costly than others, but worth every penny!! This is an understandable trait, but it cost to be the best!!

 
 

Tiffany from Adult Gastroenterology Associates
Specialty: Gastroenterology
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

What's Great about Greenway - Prime Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was on the team responsible for reviewing and selecting the EHR system for our office. When we compared Greenway against several other leading EHR programs we found Prime Suite to be the most functional for all levels of computer capabilities. The cost was also competitive when compared to their competition and has remained so no matter what we've had to change or add over the past few years. Besides functionality we needed a customer support team that wouldn't abandon us and Greenway has not disappointed us in any way. They really appear to make customer service a priority by being prompt with their follow-ups, pleasant to work with when you feel completely inadequate and strive to provide a solution immediately.

Pros

I was on the team responsible for reviewing and selecting the EHR system for our office. When we compared Greenway against several other leading EHR programs we found Prime Suite to be the most functional for all levels of computer capabilities. The cost was also competitive when compared to their competition and has remained so no matter what we've had to change or add over the past few years. Besides functionality we needed a customer support team that wouldn't abandon us and Greenway has not disappointed us in any way. They really appear to make customer service a priority by being prompt with their follow-ups, pleasant to work with when you feel completely inadequate and strive to provide a solution immediately.

Cons

Occasionally the system gets a bug that can take longer than you'd like to be fixed. The cons are really nothing you can't expect from a computer program and occasionally it crashes but this happens very seldom.

 
 

Rachel from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wouldn't recommend this product because of the several issues.

Pros

It was fairly easy to learn to use it and navigate through the different areas. The facesheet showed everything you'd want to know about the patient and his/her history in one place.

Cons

It froze up constantly which really interferes with the workflow when you're trying to see patients. There were often times I'd get booted out and have to sign back in.

 
 

Ron from Huggins Hospital
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Huggins Hospital input

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we are pleased with the solution. We have been on it since Sept 2011 and have 10 practices including 7 primary care and 3 specialties up on it as well as our Hospitalists and ED. We also have a lab interface that obtains results from our inpatient system. Sometimes getting support responses on clinical items has been difficult though we do have a network of people at Greenway who make themselves available to pursue critical items for us (thanks!).

Pros

For small-medium size offices/implementations like ours, we find it is a good fit and works well. Navigation is easy and intuitive. We are also finding that currently, the application has been at its most stable point since we've been on it. The v17.30 release improved things substantially.

Cons

It would be helpful if some items in the build could be customized by users. Such as the Clinical summaries and being able to pull lab results directly into a correspondence to name a few. The Wizard is also coming with ICD9 and not ICD10 codes.

 
 

Greg from Myrtle Avenue Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Scared like every other practicing physician about beginning EHR, but Greenway Health has

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We looked around for a long time to find the right company to help implement an EHR system into our busy pediatric practice. Greenway Health was a great choice and they have shown us that they keep their promises after the "sale." Training options are plentiful and understandable with no hint of condescension. I give them my highest recommendation.

Pros

As pediatricians, we know that most software is written with other kinds of physicians in mind but Greenway Health says they care about us and have the perfect training regiment to help us assimilate into the future.

Cons

I've been practicing pediatrics for more than 26 years and have the usual trepidation regarding a move into EHR... The only negative features of Greenway Heath are the same as any other software based system: it slows you down but you can learn it and Taylor the templates to your needs so that productivity loss is at a minimum

 
 

Paula from Tier 1 Orthopedic & Neurosurgical Institute
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Pros

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Cons

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

Advice to Others

Go to ENGAGE and check out the awesome resources available when you become a Greenway customer.

 
 

Pam from Farmington Hills ObGyn
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Straightforward System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been billing for 30 years and this is the best system I have used. It is clear and concise. Easy to learn and makes my job easier.
The trainers are great and don't leave your side until you're comfortable. A lot of systems employ many screens to do one thing. This system does not make you do that. You always know what patient you're working and where you are. Appointment scheduling is also simple........especially if you have to reschedule an appointment.

 
 

Kristin from PCCA
Specialty: Pulmonology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

PrimeSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have been live on PrimeSuite since 2012, coming from a paper system, after extensive research of several other EMRs. Launched front and back office at the same time at 5 different offices. Reporting capabilities and ease of creating Excel and Word files that everyone could read were a real draw.

Pros

Working most in the clinical applications side, I find the ease of documenting patient visits and the ability to track an order from start to completion a real asset.

Cons

The medication module takes patience. It is the area I hear the most about from providers and clinical staff. Improvements could be made here.

Advice to Others

Great product and customer service. Check it out!

 
 

Heather from Comprehensive Healthcare for Women
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great EMR and PM system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing! Customer service is great, friendly and helpful.

Pros

Easy to use, great flowsheets for OB care.

Cons

Reporting.

 
 

Lisa from Wellness First PC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Small

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenway has been awesome for us!

Greenway is efficient, easy to use and a great tool to keep your patient flow up to date and organized.

Pros

The one thing I like most about Greenway is that it is user friendly.

Cons

Not knowing everything that Greenway can do!!, I would like for Greenway to turn on all features that the system can do then let that site have a 30 day trial period or so to see if this is something they need or don't need. A lot of the things you add to Greenway requires a charge and sometimes for small practices its hard to add so many charges onto one system, especially if you don't need or wouldn't use the feature you are paying for. Then some things the system will do and I run up on it by accidently clicking, so it's nice to find those sweet surprises, but it would be helpful if I knew they were there to begin with!!

Advice to Others

Mine advise to others is to keep one thing for your office or practice in mind. How efficient do you want the staff to work? By adding a system like Greenway, your staff will be able to work efficiently. It is a completely easy system to learn, its very user friendly, the clinical side of it is the "BOMB", Everything you need, you have a Complete Face sheet that is full of anything that you need or wants to put on there~

 
 

Robbin from Ocala Infectious Disease
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall Greenway Prime Suite is a good solid product with a lot to offer. It will take a little effort and training to get familiar with the system but once you do it is easy. We are very satisfied with how it helps us in our business.

Pros

Their support staff is superior to any customer support I have ever encountered. They are trained well and if they don't know the answer they get you directly to someone who does.

Cons

I can be a little difficult to learn in the beginning but once you get the basics of the system you are fine.

Advice to Others

At least get a demo and see what Greenway has to offer if looking for a new company or changing from paper to EHR/EMR.

 
 

Nancy from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

From a pediatric standpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Greenway was obviously for multi-specialist offices. It seemed much more geared towards adults and I did not find it to be user-friendly at all with pediatrics. The immunization feature was my biggest problem.

Pros

I did like being able to see the most recent charts opened as far as keeping in mind all patients seen in one day.

Cons

The immunization grid and inputting vaccine info.

 
 

Peg from New York Cardiovascular Associates
Specialty: Cardiology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

EHR staff

Ease-of-use

Functionality

Product Quality

Customer Support

I work in data mining and preparation for MU and PQRS.

Pros

Tech support is excellent. Response time is usually quick. Support personnel are knowledgeable and friendly.
The system is stable.

Cons

The report generator is antiquated and limited. Users should be able to link tables in the database through the report generator and not have to go through a SQL server.
Users should be able to change an appointment by dragging the object from one resource to another instead of 'rescheduling' or canceling and remaking the appointment. Rescheduling a dual appointment also needs to be improved.

 
 

Kristin from KO Consulting, Inc.
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Comprehensive & Customizable

Ease-of-use

Functionality

Product Quality

Customer Support

I have gone from end-user to trainer to consultant with Greenway's PrimeSuite. It is very easy to use and can be customized to fit any clinical workflow. This software not only makes it easy for a provider to document encounters but also enables its users to fully complete each visit with practice management tools, from follow up to billing out the visit.

Pros

Ability to customize. Users can build custom reports, flowsheets, results, document types, etc. The "Orders Tracking" module can greatly reduce the amount of time a provider spends reconciling incoming results.

Cons

Hoping to see updated abilities concerning data share with other software.

 
 

Michael from New York Cardiovascular Associates
Specialty: Cardiology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

NYCVA and Primesuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Greenway Primesuite for 4 years and have had an overall professional and very good experience. They have been very accommodating to our needs for service and advice.
Two and 1/2 years ago, they merged with another EHR company which created problems for service and overall response. However, they have greatly improved over the past 1 1/2 years in their overall service response. Their Customer Experience Manager (CEM) service has been fantastic.

Pros

Their overall service response especially coupled with the CEM. They have done a great job for us. The system is fairly easy to use and quite intuitive. My staff is comfortable with the scheduling and task (messaging) system.

Cons

I am disappointed in many of the reports and the ability to combine data together. We have also been frustrated by the implementation of the HIE back in 2012. The attempts have been better but should have been running already. I also hope they come up with a better accounting of clinical information to report in the MIPS system.

Advice to Others

No physician 'loves' their EHR and each one has limitations. I have worked with 3 software and find Primesuite is to be the best one. I strongly recommend Primesuite.

 
 

Susanna from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Greenway

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Very difficult to use for pediatrics. Vaccine entry is very time consuming. Would take 1 hour per day for my nurse to enter the vaccines properly. The process to make templates is ok, but not great. Used this EMR in my previous practice and definitely did not consider it in my new practice.

Pros

Billing codes link with certain procedures once programmed. Help determining the coding level for office visits is helpful. ICD 10 codes are easy to find.

Cons

Vaccine entry is difficult. The system cannot remember lot numbers and always asks for which manufacturer in a long list even though each vaccine is only made by one manufacturer. No barcode scanner for vaccines available. Not easy to enter point of care tests such as urinalysis and strep tests. Portal system that links with it is not good either. A parent has to have a separate login for each child. My parents did not use the portal system at all.

Advice to Others

It is not an efficient EMR for a pediatric doctor and nurse. Maybe better for specialties that do not need to input vaccines.

 
 
 
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