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Greenway PrimeSUITE 2011 EMR Software
 | 27 Reviews (4.1/5) |
Greenway Medical Technologies was founded in 1998. Since then, it has emerged as one of the leaders in ambulatory care and clinical research software systems. The company’s flagship product, Greenway PrimeSUITE 2011 offers a complete suite of applications, which the company refers to as “physician infrastructure.” That phrase captures the fact that the company has built functionality that goes far beyond electronic health records (EHR) and practice management. For example, the company offers its own interoperability solutions.
PrimeSuite 2011 is well suited for a wide range of specialties and primary care providers. However, the company’s solutions are also well suited for integrated delivery networks, regional extension centers, health information exchanges, and independent practice associations.
Greenway has been on the forefront of the ARRA stimulus program and has already achieved 2011/2012 ONC-ATCB certification. Therefore, providers using the system are eligible to receive stage 1 stimulus funds when they achieve meaningful use.
PrimeSUITE 2011 is available as both an on-premise solutions, or hosted as an on-demand service whereby Greenway hosts the system for its customers.
27 Reviews of Greenway PrimeSUITE 2011
Overall rating
We are an OB/GYN clinic and Med Spa operating with 4 physicians, 2 mid-levels and approximately 20 plus employees. Greenway has been our EMR system for 2 1/2 years now and we love it. Implementation and Go-Live went very smooth. Customer support is excellent. I love the fact that Greenway has went above and beyond to establish partnerships with other vendors to enable their users to customize their individual systems to meet their personal needs. I also love the fact that Greenway listens to their users by allowing us to request enhancements to their system. Greenway's dedication to their customers shows in their regional conferences and annual PrimeLEADER event. I would recommend Greenway to any medical practice.
Overall rating
We are a six physician owned OB/GYN clinic located in central Arkansas. I have been with the clinic a little over two years and in practice management for a total of eleven years.
The clinic was using POMS software which was dreadfully out of date and I knew the entire system needed an overhaul. I was taking it one issue at a time, when our CEO told me he thought we should pursue this "EMR thing". That was all I needed. After researching several systems, I narrowed it down to two choices for my doctors to look at. Hands down, they chose Greenway for its flexibilty and ease of use.
We bought our system directly through Greenway and were pleased with the installation. Our implementation was sort of rough, because even though our doctors wanted the change, they were not willing to listen to the Greenway staff (or me) and slow down their schedule in order to train properly. That was a big mistake on our part, however, we were told what we needed to do.
Our front office and billing staff caught onto the system almost immediately. We are utilizing lots of the functionality but have not tapped into all that is available. One of our nurses and I attended Primeleader 2012 and are signed up again for Primeleader 2013. That was extremely helpful and gave me lots of opportunities to network with other users.
We do receive good customer support - better than other systems I have used, but occasionaly have to wait longer than we want to for some questions. I think that is just the mentality of "I want what I want, when I want it!!" that most of us have.
The meaningful use dashboard has made it so easy to get our meaningful use money! That was a life saver for me.
Overall I am very pleased with our selection and how Greenway works with us.
They are very easy to deal with and the support staff is always kind; never treating you as a dummy even though you may really be slow to understand.
The clinic was using POMS software which was dreadfully out of date and I knew the entire system needed an overhaul. I was taking it one issue at a time, when our CEO told me he thought we should pursue this "EMR thing". That was all I needed. After researching several systems, I narrowed it down to two choices for my doctors to look at. Hands down, they chose Greenway for its flexibilty and ease of use.
We bought our system directly through Greenway and were pleased with the installation. Our implementation was sort of rough, because even though our doctors wanted the change, they were not willing to listen to the Greenway staff (or me) and slow down their schedule in order to train properly. That was a big mistake on our part, however, we were told what we needed to do.
Our front office and billing staff caught onto the system almost immediately. We are utilizing lots of the functionality but have not tapped into all that is available. One of our nurses and I attended Primeleader 2012 and are signed up again for Primeleader 2013. That was extremely helpful and gave me lots of opportunities to network with other users.
We do receive good customer support - better than other systems I have used, but occasionaly have to wait longer than we want to for some questions. I think that is just the mentality of "I want what I want, when I want it!!" that most of us have.
The meaningful use dashboard has made it so easy to get our meaningful use money! That was a life saver for me.
Overall I am very pleased with our selection and how Greenway works with us.
They are very easy to deal with and the support staff is always kind; never treating you as a dummy even though you may really be slow to understand.
Overall rating
We have been very pleased with Greenway. We have been through three other software programs prior to Greenway and this program far exceeds the others hands down. The customer support is exceptional which I have found to be a critical component.
The training and implementation process was very thorough and responsive to our specialty. Our billing process has been streamlined thanks to Greenway. We have been able to be more efficient and timely with our billing process. Greenway is very dedicated to the particular needs and requests of its customers. I love the reporting capability.
The training and implementation process was very thorough and responsive to our specialty. Our billing process has been streamlined thanks to Greenway. We have been able to be more efficient and timely with our billing process. Greenway is very dedicated to the particular needs and requests of its customers. I love the reporting capability.
Overall rating
We are an extremely busy Urology practice that has been using Greenway for over 6 years. We have three physicians, two mid-levels, and 19 additional staff members who all use either Prime Management or PrimeSuite verision 2011. With that said, we are generally happy with the easy-to-use functions that Greenway has created, and their eagerness to add additional options that will only help our practice become more efficient.
Customer service has always been one of their greatest strengths. The owners truly believe in helping not only big practices, but also small practices. We are excited to be using Greenway, and we look forward to continue to grow with them.
Customer service has always been one of their greatest strengths. The owners truly believe in helping not only big practices, but also small practices. We are excited to be using Greenway, and we look forward to continue to grow with them.
Overall rating
We are a multi site 21 provider primary care pediatric practice. We were looking for a replacement to our 100% paper medical record. Our approach to implementation was to proceed in two phases. Phase One incorporated the conversion our of demographics and A/R. Phase Two comprised our Go Live to the EMR. The applications are very user friendly, and PrimeSuite had the fewest amount of 'clicks' to complete functions of any system we evaluated. The most important benefit we have received is the increased accessibility of patient data. Information can be accessed from any office, or outside of the office, at any time. This has led to improved patient care.
Overall rating
We have been on Greenway for many years now, and the system is very easy to navigate and learn. The claims module and insurance posting is very easy to navigate around.
The charge posting is very user friendly.
I will say one of the issues we seem to run across more than any other is with the eprescribe functions. It is normally something that we can call to customer service and get resolved but it is just time consuming.
The charge posting is very user friendly.
I will say one of the issues we seem to run across more than any other is with the eprescribe functions. It is normally something that we can call to customer service and get resolved but it is just time consuming.
Overall rating
We are Lakeland Surgical Clinic and we consist of 8 board certified general surgeons located in Jackson Ms. We offer the latest surgical techniques in Robotic, Bariatric, Laparoscopic, Breast and General Surgery in 7 different facilities in the greater Jackson area.
We have been with Greenway Medical Technologies since January 1st, 2005. We were with Companion Technologies, which at that time they were trying to go EHR and never could get there. Our new, younger physicians had wanted to look at a more user friendly computer system and they wanted something that would take us into the future.
We are currently on the latest version of PrimeSuite and the capabilites are endless. I actually went through the implementation process in 2004 and went to Carrollton for training. They actually sat down with us one-on-one and what they helped us build, we are still using in our office today. When it came time for the office as a whole to train, Greenway sent four trainers (two for chart and two for administrative) and they made the transition as smooth as possible. They made sure that everyone, including the physicians, were comfortable using the system before they left.
The support that we get from them is like no other. They pride themselves on really helping the consumer. I remember before we actually hired ICS as our IT company we were trying to do it ourselves. Well, one of the network switches went down so half of our office was not able to work. I did not really know what to do except to call Greenway Support. I was in a panic and Al who works in support and Greenway diagnosed my problem, he then called Best Buy to get them to hold the piece of equipment that I would need to replace and then he walked me through getting those users back online again. Now if that is not customer service then I am not sure what is.
We currently have implemented PrimeMobile, PrimePatient, PrimeSpeech and parts of PrimeDataCloud. Each of these Primes are awesome in their own right.
PrimeMobile is great becasue the physician can actually in put a picture or free text a note directly into the patients chart from the hospital while they are making their rounds. They can also check their schedule, view the full patients chart and create a charge from their phone/ipad.
PrimePatient is a very nice feature because the patient can communicate with us through this portal without having to make a phone call. The Patient forms and Health History forms that the patient fills out online directly imports into our system. The patient can also pay their bill on line as well as request prescriptions, medical records, ask a question to our nurses/doctors and even make their own appointment.
PrimeSpeech, which our doctor LOVES gives him the capability to dictate directly into the chart, which improves time savings and accuracy.
PrimeDataCloud is where we go to visit our dashboards. This holds our PQRS measures and it is very user friendly when you go to fill out the information and submit it all to CMS. You have the ability the send patient records for a single visit to other providers/hospitals.
With the help of Greenway Medical Technologies and their Primes we have been able to achieve meaninful use Stage 1 Year 2. We have attested and recieved 266,500.00 in Incenitive money. So if we had it to do all over again, well you bet your bottom dollar we would do things exactly the same.
We have been with Greenway Medical Technologies since January 1st, 2005. We were with Companion Technologies, which at that time they were trying to go EHR and never could get there. Our new, younger physicians had wanted to look at a more user friendly computer system and they wanted something that would take us into the future.
We are currently on the latest version of PrimeSuite and the capabilites are endless. I actually went through the implementation process in 2004 and went to Carrollton for training. They actually sat down with us one-on-one and what they helped us build, we are still using in our office today. When it came time for the office as a whole to train, Greenway sent four trainers (two for chart and two for administrative) and they made the transition as smooth as possible. They made sure that everyone, including the physicians, were comfortable using the system before they left.
The support that we get from them is like no other. They pride themselves on really helping the consumer. I remember before we actually hired ICS as our IT company we were trying to do it ourselves. Well, one of the network switches went down so half of our office was not able to work. I did not really know what to do except to call Greenway Support. I was in a panic and Al who works in support and Greenway diagnosed my problem, he then called Best Buy to get them to hold the piece of equipment that I would need to replace and then he walked me through getting those users back online again. Now if that is not customer service then I am not sure what is.
We currently have implemented PrimeMobile, PrimePatient, PrimeSpeech and parts of PrimeDataCloud. Each of these Primes are awesome in their own right.
PrimeMobile is great becasue the physician can actually in put a picture or free text a note directly into the patients chart from the hospital while they are making their rounds. They can also check their schedule, view the full patients chart and create a charge from their phone/ipad.
PrimePatient is a very nice feature because the patient can communicate with us through this portal without having to make a phone call. The Patient forms and Health History forms that the patient fills out online directly imports into our system. The patient can also pay their bill on line as well as request prescriptions, medical records, ask a question to our nurses/doctors and even make their own appointment.
PrimeSpeech, which our doctor LOVES gives him the capability to dictate directly into the chart, which improves time savings and accuracy.
PrimeDataCloud is where we go to visit our dashboards. This holds our PQRS measures and it is very user friendly when you go to fill out the information and submit it all to CMS. You have the ability the send patient records for a single visit to other providers/hospitals.
With the help of Greenway Medical Technologies and their Primes we have been able to achieve meaninful use Stage 1 Year 2. We have attested and recieved 266,500.00 in Incenitive money. So if we had it to do all over again, well you bet your bottom dollar we would do things exactly the same.
Overall rating
We are an Ob/Gyn practice who has been using Greenway since Jan 2011. We chose Greenway when we were making the transition to electronic medical records. The training and transition process went smooth and customer support has been awesome. Greenway account managers and other support staff are always prompt, knowledgeable and helpful. Greenway also stays on top of all the latest requirements, making it easy to comply with meaningful use so that our practice received the incentive money from Medicaid.
The reporting and personal customization features are invaluable. We have been very pleased with this software and highly recommend it.
The reporting and personal customization features are invaluable. We have been very pleased with this software and highly recommend it.
Overall rating
We are brand new users to Greenway, and are at the present time in the tough stage of dealing with all the implementation changes and issues that are to be expected with any major change. However, the reason we decided to go with Greenway was that we perceived and had been told by other users that they would be there for us. They sure have!
They are a growing corporation with a fantastic product, yet a small company feel that results in great customer service. Our relationship with Greenway is very new and we hope it's a lasting one. Given our limited experience and that of others we have talked to, we are confident that we have made the right choice for our office.
They are a growing corporation with a fantastic product, yet a small company feel that results in great customer service. Our relationship with Greenway is very new and we hope it's a lasting one. Given our limited experience and that of others we have talked to, we are confident that we have made the right choice for our office.
Overall rating
Love, love love...
We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted. We are a 3 Physician Group with 4 mid-levels.
We actually purchased greenway after a merger of two physicians and two different software programs. Greenway was the only software that completely impressed us and that we jumped on, without hesitation. We currently us Prime Suite Version 16.0.14.22 and will be updating again shortly.
Our implementation, as I recall was a positive transition. We have great in office support and we felt that we were properly prepared to "go live' when the time came. The customer support team was superb and helped us every step of the way.
Our team was extremely excited and eager to learn the software. We found it interesting that our least tech savvy physicians excelled in the learning process.
We know without a doubt that l we have the best medical software to date.
We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted. We are a 3 Physician Group with 4 mid-levels.
We actually purchased greenway after a merger of two physicians and two different software programs. Greenway was the only software that completely impressed us and that we jumped on, without hesitation. We currently us Prime Suite Version 16.0.14.22 and will be updating again shortly.
Our implementation, as I recall was a positive transition. We have great in office support and we felt that we were properly prepared to "go live' when the time came. The customer support team was superb and helped us every step of the way.
Our team was extremely excited and eager to learn the software. We found it interesting that our least tech savvy physicians excelled in the learning process.
We know without a doubt that l we have the best medical software to date.
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