Greenway Health Prime Suite


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

 

Greenway Health Prime Suite - Patient dashboard
 
  • Greenway Health Prime Suite - Patient dashboard
    Patient dashboard
  • Greenway Health Prime Suite - Reports dashboard
    Reports dashboard
  • Greenway Health Prime Suite - Mobile view
    Mobile view
  • Greenway Health Prime Suite - Patient factsheet
    Patient factsheet
  • Greenway Health Prime Suite - Diagnosis modifier search
    Diagnosis modifier search
Supported Operating System(s):
Web browser (OS agnostic)

149 Reviews of Greenway Health Prime Suite

 

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Software Advice Reviews (148)
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Showing 1-20 of 148

Tara from Oak Street Health
Specialty: Family medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

I find it very easy to learn and work through. I mainly use Greenway to review registration and superbills.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I liked how there are many ways to search a patient. This make it easy for times when you may have the wrong patient ID or spelling of a name.

Cons

I extremely dislike the diagnosis descriptions. I do not think a diagnosis should have multiple descriptions. There should be one description based on the ICD-10 description. This is something that should really be corrected to avoid misdiagnosing a patient.

 
 

Loretta from Clinic for Colon & Rectal Surgery
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Greenway is always improving our experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Greenway works to stay ahead of the changes in the medical industry. I have been on the PrimeSuite system for 14 years and it is always changing as needed. They offer a several user exchanges and conferences each year.

Cons

The only things I have been disappointed with was the quick initial training and quick deployment. Of course, that was 14 years ago. I hope it has improved.

 
 

Cyndi from Mississippi Ear, Nose & Throat Surgical Associates
Specialty: Otolaryngology (ENT)
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great quality and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenway Health is my preference in medical software.

Pros

The ease of understanding the use of the software and the ability to retrieve numerous different and useful reports.

Cons

Inability to print account numbers or names on printouts from the account screen. It would be beneficial to have the option to print either, if needed.

 
 

Janice from Mississippi Ear, Nose and Throat Surgical Associates
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

my great greenway experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

WE have been on Greenway since May 2004, we are all electronic, we love it....Janice

Pros

great functionality, audit trail helps streamline training (you know who made the mistake), wizard makes it easy to schedule, so many good features

Cons

printing from account screen is great from HIPAA standpoint, but no name and no account numbers makes it harder for employees

 
 

Tanesha from Pediatric Health Center
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The support team always goes above and beyond to resolve any issues . Great service from start to finish !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Customer Service & support team who work until resolution on any issues you may have. The end result is ALWAYS with us being a happy customer.
Thank You !

Pros

The dedication and team work from all that represent Greenway, always knowledgeable and helpful to us

Cons

No Cons regarding them. The necessary steps are always taken to make sure great service and resolution is provided

 
 

Regina from Mobile Ob Gyn, PC
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very convienient for the nurse and the patient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The patients are able to access, add to, and receive their medical information at the most convenient time for them.

Cons

At times, some patients tend to misread medical terminology and test results.

 
 

Brandi from Coastal Family Medicine
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Love/Hate relationship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely recommend doing extended training well AFTER go-live. It is much more helpful once you somewhat understand what you are doing!!

Pros

Love that you can track just about anything anyone does. It is very detailed and fairly easy once you get through the learning process.

Cons

Takes quite a while to really understand and get the hang of the software and there are several ways to do most things. Too many 'clicks' for some things.

 
 

WendySue from Wade Family Medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We purchased Greenway in 2011. I still feel we made the right decision.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very dynamic program and covers all needs of a busy family practice. All EMR's take time and effort to make them work right, but we still feel we made the right decision to go with Greenway.

Pros

I love the functionality of this robust program. We are still learning to use it more efficiently and it continues to grow with us.

Cons

Setting up this program has a lot of time and decision making which is not always understood when you start. This is also why it keeps getting better though as well. Just wish we knew then what we know now.

 
 

Gloria from Port City Pediatrics, PLC
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Best trainer in the world for great software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy for staff to use. Minimal interruption in service. Good customer service. Good resources on Greenway Community.

Cons

Getting set with secure faxing, emailing, etc. not clearly described and not easily accomplished. Physicians feel it is somewhat cumbersome.

 
 

Mindy from Central Ohio Surgical Associates
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Solid product at competitive price point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Standard reporting is not robust.
No step by step process or manuals.

Pros

The product is very easy to learn. It is intuitive and easy to navigate.
Providers are easily added and it has solid interoperability.

Cons

The standard reports could be more robust.
The "Help" is not easily searchable or a step by step.

 
 

Karen from Consolidated Medical of Memphis
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we have had good experiences with this company.

Pros

You can either call or enter a support ticket online. The staff are always pleasant and helpful staying on the phone with you till they find the solutions or finding someone who can help you.

Cons

The report writer needs improvement it would could be more user friendly and more training for the report writing would be helpful.

 
 

Shawn from Family Medical Associates of Raleigh
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

My General Thoughts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Greenway is very eager to hear comments on their software. Usually their customer support is very helpful; however, our customer experience manager is the true gem that we have in our relationship with Greenway.

Cons

Upgrades that come out are sometimes not fully tested for bugs prior to their release. Some attention needs to be spent on Greenway's part to be more of an "industry leader" rather than "industry follower"

 
 

Tara from CEENTA
Specialty: Otolaryngology (ENT)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Great EHR - easy to manipulate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It seemed easy for our team to manipulate the foundation system to our needs.
I think it would be ideal for small to medium size medical practices looking for an all in one solution.

Cons

It seems that because the software was able to be configured to allow for a variety of methods to complete tasks it made tough from a training perspective. To prevent any inconsistency, I would recommend setting procedures and policies and building training from there.

 
 

Amanda from CEENTA
Specialty: Otolaryngology (ENT)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Primesuite is user friendly. The patient flags are helpful and diverse enough to cover every need.

Cons

It is limited in how it can adapt to other specialties which is a problem for multi-specialty practices

 
 

Dean from Alabama Orthopaedic Clinic
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Greenway is a comprehensive practice management and Electronic Medical Record solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenway is a great product to help independent physician practices manage their patient care.

Pros

Robust in features, very flexible on medical record documentation, reasonably priced, revenue cycle management module works very well, and their is innovation with the software and features

Cons

Have had some customer support issues, but they are improving, senior management team has seen a lot of turnover, needs to have a compatible acute care solution for hospitals

 
 

Kelle from Adamas Healthcare Consulting, Credentialing and Billing
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Muliple Practice User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I manage 5 practices that utilize Prime Suite, both housed and hosted. I have worked with Greenway for over 5 years and although there have been a few bumps in the road, Greenway always steps up and improves the software and customer experience. I have worked with every major software in the current market, as well as providing training on many of them, Greenway is always my #1 choice.

Pros

Effective training material
Superior customer support
Clear and well defined work flows
Integrated clearinghouse

Cons

Cloud based version is a bit challenging
Invoicing and changes to invoicing is difficult to facilitate

 
 

Marilyn from Candlewood Valley Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Greenway Prime Suite satisfies all of our needs. Clinical/Practice Management etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the customer service! I have never had an issue go unresolved or unaddressed. They are constantly improving on an already wonderful product.

Cons

No knowing when the next upgrade is being released, until it's already out. It would be helpful if we got an e-mail telling us that is available so we can get on the list.

 
 

Dena from Pediatric Associates of Westfield
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Could not have made a better choice in EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support that you receive from this company you will never find anywhere else.

Pros

Team Members and Customer Service at all levels are top notch!
Ease of Use
Excellent training and implementation plans

Cons

There really is not much that I can come up with as far as Cons go, I guess the one and only thing that I can think of is that when you enter a patient info the system you cannot remove them, I know that this is the same in many systems.

 
 

Rachel from Commerce Primary Care
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

User friendly EMR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Cons

Wish we could adapt some features to the need of our practice, such as quality summary reports and creating patient forms.

 
 

Heather from McComb Children's Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program is one the easiest programs I have ever used. It is very user friendly and the customer care is great!

 
 
 
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Peter from CNC Co. Ltd.

January 2017

January 2017

It was very sincere to listen to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use.
And this was lucky me, very good to use.
I hope I can use it always for our Hospital.

Source: Capterra