Greenway Health Prime Suite


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services.

More than 75,000 care providers use Prime Suite, Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and more than 30 specialties with hundreds of templates specific to the encounters those physicians see most often.

To support practice participation in quality care initiatives, Prime Suite is certified for meaningful use Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

 

Greenway Health Prime Suite - Prime Suite Patient Facesheet
 
  • Greenway Health Prime Suite - Prime Suite Patient Facesheet
    Prime Suite Patient Facesheet
  • Greenway Health Prime Suite - Greenway Mobile
    Greenway Mobile
  • Greenway Health Prime Suite - Greenway Mobile Facesheet
    Greenway Mobile Facesheet
  • Greenway Health Prime Suite - Greenway Patient Portal
    Greenway Patient Portal
  • Greenway Health Prime Suite - Population Health Management Tool
    Population Health Management Tool
  • Greenway Health Prime Suite - ICD-10 Modifier Search Tool
    ICD-10 Modifier Search Tool
Supported Operating System(s):
Web browser (OS agnostic)

98 Reviews of Greenway Health Prime Suite

 
Software Advice Reviews (96)
More Reviews (1)

Showing 1-20 of 96

from Mississippi Ear, Nose and Throat Surgical Associates
Specialty: Otolaryngology (ENT)
Number of employees: 11-50 employees Employees number: 11-50 employees

Site 130 Review

Ease-of-use

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We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

Pros

Support is good, the audit trail is great for managers. We like the reporting features....so many pros, easy scheduling, employees love it

Cons

my employees dread the upgrades

Advice to Others

Try to do a site visit (in your specialty) if possible. Greenway is a great way to go, you won't be sorry.

 
 

from Childs Medical Clinic
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

We love Greenway.

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Functionality

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Value for Money

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We bought our Greenway system in 2004 before we built our building. We went looking for the best EHR system and found in Greenway. We have never regretted our decision to go with Prime Suite - It is still the best EHR. We feel that Greenway is our partner in business and that our relationship is important to both of us. Everything in Greenway is dedicated to making our jobs in healthcare easier and our patients' records more accurate and complete. Greenway is also focused on the future of healthcare, keeping us up to date with innovative changes so that our system stays current.

Pros

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message. The technical service is available 24/7 for emergency problems. The Greenway employees are knowledgeable, well-trained, polite, and truly my best friends. I also love the Greenway Clearinghouse.

Cons

I can't think of any.

Advice to Others

Pick an EHR that never needs replacing - Greenway.

 
 

from Family Medical Specialty Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Greenway provides great service

Ease-of-use

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Greenway Prime Suite is easy to use. They provide great service. The staff is very knowledgeable.

Pros

Greenway provides whatever we need.

Cons

None

Advice to Others

We are satisfied and suggest that you would be too.

 
 

from Daytona Heart Group
Specialty: Cardiology
Number of employees: 51-200 employees Employees number: 51-200 employees

Greenway Health

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The overall rate is an 8. All in all, Greenway Health is a good company. Easy system to operate. Nice personal to deal with.

 
 

from PHLI
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

Pediatric Practice

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On board since 2007. Continues to evolve and keep up with the changing times.

 
 

from Focus Solutions
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

Great EHR System

Ease-of-use

Functionality

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Value for Money

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We are a consulting company that works with clients using a number of different EHR solutions and PrimeSUITE is one of the best. It is a very flexible and robust system that can be customized to support very unique workflows. API is one of the most robust in the industry and has a very well developed and mature third-party application marketplace. If PrimeSUITE does not meet your needs there is a third party app that can do it.

Pros

Robust EHR to support flexible workflows
Mature API and third party support/app marketplace
Customer Support

Cons

Although not a deal breaker the user interface is a little long in the tooth and lacks the 'cool' factor.
It is a robust EHR which means proper setup and workflow design are critical. It is not a plug int in and use it type of application.

 
 

from InnovAge
Specialty: Internal medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

Garbage

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I have used a half dozen different EMR platforms so far in my young career, including residency (which I completed in 2012). Primesuite is by far and away the absolute worst of the worst. I am actually leaving my current practice for a new job in large part because of this EMR system, which makes my job much more difficult.

Pros

None

Cons

Worthless

Advice to Others

If you are thinking about purchasing this EMR or joining a group that uses it, don't walk, but RUN in the other direction.

 
 

from General Vascular Specialists
Specialty: Vascular / phlebology
Number of employees: 2-10 employees Employees number: 2-10 employees

user friendly

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Value for Money

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User-friendly for those new to EMR or with previous experience

Pros

User friendly

Cons

Nothing so far

 
 

from El Paso Orthopaedic Surgery Group
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

Primesuite is Great Addition to our Company

Ease-of-use

Functionality

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Value for Money

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Primesuite has been a great addition to our company. We have been using it for a couple of years now and we enjoy using it. Primsuite offers a variety of areas within the product that keep us using one product for EMR, scheduling, and billing. They are also associated with many helpful companies that are fully integrated making our workflow much better. The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

 
 

from John A Haugen Associates, PA
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

Prime Suite/Greenway

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Prime Suite/Greenway has a lot of reporting functions which I really like.

 
 

from Valley OB-Gyn Clinic
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

Valley Ob-Gyn Clinic, P.C. - Greenway has been our partner in transforming our practice

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Overall we have had an excellent experience with Greenway and Prime Suite both the software side and the customer service side. Given the complexity of implementing any large scale IT project, we have had issues arise along the way; but the customer service response in addressing the issues has been very good. Compared to our first EMR- Prime Suite is a Ferrari.

We are consistently impressed with how easy it is to add on features, either directly from the Greenway suite of products or through the marketplace. The only downside, if you could call it that, is that the system is so robust and customizable. it is difficult sometimes to feel like you know how to fully utilize all of the features.

That being said, in 2.5 years being on Greenway we have transformed our practice to a modern, digital practice capable of keeping pace with all of the growing market demands in healthcare. The products, training and support for Meaningful Use, MACRA, population health have been pivotal in our ongoing viability. Since going live with Greenway, we have increased our patient volume by 14%, decreased our operating costs by 3%, and we have maintained a 94% patient satisfaction rating.

Our experience with Greenway has been excellent.

Pros

Stability of the platform
Ease of adding features and functions to address our needs
Ability to customize and automate so many workflows
Reporting and Analytics
Customer Service support

Cons

Inability to route prenatal flowsheets for review and signatures
Difficulty keeping up with Vocabulary Reconciliation
Level of IT knowledge or understanding necessary to maintain the system

Advice to Others

1. Have Suzie Hazelton as your Greenway Rep.
2. Identify your IT / EMR champion in the practice and fully support them so they do not get burned out
3. Forget everything you know about paper chart workflows - embrace the change
4. Don't skimp of training - you'll pay for it in the short and long run

 
 

from SVWHC
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

Mona Engle

Ease-of-use

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Value for Money

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There are of course things that need work but this product works great for us.

 
 

from OSwego County OB GYN
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

Greenway Prime Suite Is an Awesome EHR

Ease-of-use

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Value for Money

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Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

Advice to Others

Very intuitive , easy to learn , customizable.

 
 

from Oak Street Health
Specialty: Family medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

The usefulness of Greenway Primesuite

Ease-of-use

Functionality

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Value for Money

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This product is very helpful in the healthcare industry. It allows us to track and care for our patients way beyond our scheduled appointments. It also allows us to create our own useful templates to better assist our patients.

 
 

from North Pointe OB/GYN of Cumming, LLC
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

Ideal for the Ob/Gyn Practice

Ease-of-use

Functionality

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Value for Money

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Ease-of-use
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Functionality
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We have been customers since 2011. Greenway was the clear choice for us as it was the most user-friendly for the Ob/Gyn practice.

Pros

Practice Management

Cons

Creating Templates-only because it requires a lot of time.

 
 

from Regional Obstetrical Consultants
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

Site 1116 Review

Ease-of-use

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Value for Money

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PrimeSUITE offers a highly functional product that provides ease
The Greenway library and it’s import features make management of the templates easier and more user friendly.
E-scribe offer a better usability than Dr. First, and it works better with PrimeSUITE.
I’ve watched the support evolve over the past few years, and am very pleased with the direction Greenway has taken, and am encouraged to see the suggestions from users be implemented into PrimeSUITE.
It has been a pleasure to work with Blair Stickley, my CEM. She has mediated and resolved several issues in a short amount of time, and has proven the value of this type of position.
The experiences provided at the Engage and User Exchange conferences are invaluable. I always walk away with an abundance of specified information and am thankful for such events. They truly provide an “individualized” touch and interactive setting on a private level.

 
 

from Charlotte Eye Ear Nose & Throat
Specialty: Otolaryngology (ENT)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Easy to Use

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Value for Money

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Software is easy to use. Release notes are detailed. Customization for each provider is nice but limited. Customer Support could be better.

 
 

from SouthEast Eye Speicalists, PLLC
Specialty: Ophthalmology
Number of employees: 201-500 employees Employees number: 201-500 employees

A good EHR that continues to improve...

Ease-of-use

Functionality

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Value for Money

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We have used this product since August of 2011. Since then, we have seen this EHR go through it’s growing pains, but ultimately, continues to improve and build on a platform that is more user-friendly and customizable (by non-techinical personnel which ultimately lowers overall cost of ownership) than many others out there in the market. No EHR is perfect and anyone touting such is not providing a realistic assessment of the current state of EHRs. There are definite pros and cons of each and ultimately, decisions need to be made with systems that have more pros than cons. As with any EHR system, you will only see maximum efficiency if the proper time is taken to perform the right set-up and then continuous process evaluation to tweak and adjust as the practice moves forward.

Pros

Ability of non-technical users to update and adjust templates without requiring the assistance of highly-paid consultants or users with advanced “technical” expertise. The new orders module helps tremendously for many different areas and can be used to help with PQRS, in-office lab testing or imaging (and has helped us with many audits to provide evidence of ordering and interpretation of said tests), and many other areas (including questionnaires). The new mobile version is one of the best I’ve seen and the interface continues to improve. It’ll really be a game-changer once the ability to chart form mobile is released. I think this will expand the ability to chart from an iPad (or iPhone if a doc chooses) compared to a clunky computer or laptop. The additional modules (while they do cost extra, but at a reasonable rate), integrate well for a patient portal, messaging system, PQRS registry, population health management, and clearinghouse. Finally, the Meaningful Use reporting system is one of the best I’ve seen. It makes it easy to track how physicians are performing throughout the year and make adjustments to help meet MU criteria. While it is already good, a future update should make it even better. I best not forget that have a dedicated Client Experience Manager and dedicated account executive helps to keep a personal touch with how we are performing as a practice and act as a liaison with the company executives.

Cons

The correspondence module for referral letters is really weak and needs a major overall. We still have to resort to transcription for more customized and stream-lined correspondence (versus sending the entire note). We know things are trying to move to a more electronic medium in communication, however, some docs will never abandon their fax machines and still really on paper charts. As such, we must maintain a quick and efficient method for communicating with these referring physicians.

Direct messaging is good, but currently feels more like an after-thought. It will be nice when this is truly and fully incorporated into the software.

The interface does seem a little dated, however, we have been told there are plans to overhaul the user experience and interface in the coming year to give it a “fresher” appearance more in line with the current mobile offering.

 
 

from Kearney Clinic, P.C.
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

Greenway meets our needs

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

We are a privately owned clinic with 29 (currently) providers. We had paper charts until 2013 when we went with Greenway. We chose Greenway because our providers decided that they wanted to still do as much dictation as they could, which Greenway allowed us to do. Through the past couple of years and learning to build the templates we need, this dictation hasn't been such a priority for the providers, but the ones that want to do this, can still do it with a Nuance product and PrimeMobile solutions. In 2014 we outsourced our billing with Greenway's Revenue Management. This was a challenge to get everyone on the same page, but persistence and sticking with it we are now happy with the choice to do this. We ended up downsizing about 15 of our billing personnel when we did this, so we knew we HAD to make it work and we did. We do not use the Greenway Patient Portal, when we began with Greenway the only option to us was to use the Medfusion portal and now that the Greenway Patient portal exists, it would not be beneficial to switch over. Greenway and MedFusion do not currently have a way to seamlessly transfer our patients from one portal to the other. The staff at Greenway has been VERY helpful. If we have an issue and it isn't resolved, i have been known to go up the chain to get some solution to a problem and that has not been a problem for Greenway staff. The training was exceptional when we went live on both practice and chart. We do have several interfaces with Greenway: lab, radiology, portal, etc and that have been an issue that our IT department has been working with Greenway on. The API's don't seem to be stable for some reason, it seems to be an issue that upgrades and hot-fixes cause the interfaces to have issues. Our nursing and doctors have gotten good at using Greenway and there are so many ways to do things within the software, which makes it flexible for different types of users and workflows.

Pros

Ease of use and the intuitiveness in using it.

We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you need a report and you can't figure out how to create it, call support, they will set it up for you. Tons of reports.

Cons

Sometimes when calling support, you will get someone on the phone that tells you to do something, that you KNOW you shouldn't do. Greenway has promised that they would get a better support solution and they have delivered. It is alot better than it was in the past.

Sometimes the billing invoices are not to be trusted and convoluted. They are hard to read, not logical in any sense, do not indicate what exactly the charges are for and the same charge will appear in numerous places on the statement. We have to review the statement every time before payment is made.

Advice to Others

Greenway has a yearly conference that has MANY training/sessions that help you to understand the software and things that can be done with it that you didn't even think of. This is a great time to meet the personnel and collaborate on ideas, problems, etc.. We have gone for several years and have benefited each year in doing so. We have several "super users", 2 nurses, 2 IT staff, 2 billing staff and 2 doctors and we all go to these meetings each year.

Don't expect it all to be ready for you to go on Go-Live, it is a constant change to get things the way you want them, as i would guess it would be with ANY EMR system. Patience and eventually you will get it to where it is smooth and you can see your patients and get out of the office at a decent time every day.

At Go-live, for the first week, have the providers cut their schedules back a little bit, about 1/2 and give time between patients so you can get your new workflows worked out.

Get to know your "go to" people within Greenway. They can be helpful to you when you need it.

 
 

from Columbus Obstetricians-Gynecologists, Inc.
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

Greenway PrimeSuite after the first year

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Ease-of-use
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Quality
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The first several months was a real bear when we converted from one system to PrimeSuite. It was very difficult to avoid comparing PrimeSuite with the previous system. Since the conversion operations have smoothed out tremendously. I am positive that many efficiencies could be gained with some tweaking by GW.

Pros

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Cons

The product could be more user friendly for our specialty. But let's face it, there will never be a perfect EMR system. Support is slow at times, not unusual for this industry.

 
 
 
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