TherapyAppointment Software


 

TherapyAppointment is a web-based HIPAA-compliant solution designed to serve small to midsize mental health practices. The solution allows professionals to create session documentation, file insurance claims electronically, record medical treatments, document client's protected health information and more.

TherapyAppointment enables paperless clinical procedure workflows, as well as online document storage. TherapyAppointment’s Autopilot feature provides real-time information about patient appointments (e.g., notes, reminders, copays) in sync with the flow of patients. It also allows for automated sharing of appointment reminders via phone call, email or text message.

TherapyAppointment allows physicians to set up a self-service portal for patients, where they can book appointments and pay fees online. Doctors and staff can upload images and documents, share records and also set restrictions for each file and folder.

The system also integrates with other modules, including electronic medical record (EMR), scheduling, billing, insurance claim management and mental health management.

 

TherapyAppointment - Appointment scheduler
 
  • TherapyAppointment - Appointment scheduler
    Appointment scheduler
  • TherapyAppointment - Client invoicing
    Client invoicing
  • TherapyAppointment - Electronic insurance billing
    Electronic insurance billing
  • TherapyAppointment - Online scheduling
    Online scheduling
  • TherapyAppointment - Sharing clinical notes
    Sharing clinical notes
  • TherapyAppointment - Login page
    Login page
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

34 Reviews of TherapyAppointment

 

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Software Advice Reviews (24)
More Reviews (10)

Showing 1-20 of 24

Sola from The Lifeworks Group
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User-friendly program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to use and understand. Learning curve is minimal. Tech support is helpful and responds in a timely fashion

Cons

The choice of colors is not very easy on the eyes. I understand the reason to have it color coded, but the choice of colors could be better

 
 

joey from LifeWorks Counseling Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Not meant for large practices

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I enjoy the customization of medical record notes and the separation from your psychotherapy notes.

Cons

Servers go down from time to time; minimal integration between providers of the same practice. messaging system not user friendly

 
 

Amy from CNP
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Expect Outages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am in the process of switching over to a different system.

Pros

Easy to use, you can make some very basic templates if you want.
No significant training needed to get started
Low cost

Cons

Frequent outages
Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system.
They have promised an update for a while now, and still no ETA.
Templates are very basic, you can only make a template with text, no check boxes, etc.

  Response: Denise, Psych Select Software LLC

Date: June 2017

June 2017

 

We have continued to test the software changes made in response to the recent service outages. and are convinced that the problem caused by by our new password encryption system using too many resources and crashing the system has been resolved.

We also have a compensation policy that you will likely not find from most software companies. Here is our policy: we consider any service outage that lasts for more than one hour to have a significant impact on the utility of our system. For this reason, we consider any day with outages totaling more than 60 minutes to be a "lost day of service" for which compensation is appropriate. We count four such days in the last month; therefore, we will be giving credit for four days of service. This is consistent with the End User License Agreement that you accepted as a precondition for use of our system.

We understand that you may rely upon TherapyAppointment as a locus of organization of your practice, and recognize that a system outage can disrupt the operations of your practice. We will continue to strive for consistent service delivery; we believe that the recent problems are resolved.

 
 

Sherry from Lifeworks Counseling Center
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

When it's up and running, it's good. Not great, but good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The system is good, there are many improvements that need to be done. It's better than doing everything manually.

Cons

The amount of time that the system is down, especially lately. You can't even get a hold of anyone, not even to leave a message. No customer service person when the system goes down, they don't answer the phone.

 
 

Lindsey from Self Employed
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Looking for a new software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My office of colleague are sadly looking elsewhere for our EMR.

Pros

user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients.

Cons

The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions.

 
 

Dennis from Attention to Wellness
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great system but keeps constantly crashing interrupting my practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get a back up system so that you do not have so many constant crashes.

Pros

Billing, accounting, scheduling, and note taking are integrated in a user friendly way. Customer support is somewhat responsive.

Cons

System crashes weekly at which time you cannot chart, schedule, or do anything. Very frustrating to waste time and lose clients because of constant crashes.

 
 

LaKeisha from Urgent Psychiatric Care
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

You definitely get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not like other systems which have a lot of drop down menus, exploding text, radio buttons etc. to decrease documentation time. The one included template that has drop down menus, is not customizable. Notes are pretty much free hand typing but can be used with dragon if you want to document after seeing your patient. This really is basic and when the system goes down, at least twice a month for the entire day, customer support is unreachable. I have lost entire notes from system glitches and failures that happen frequently. It appears that the up time is about 95%

Pros

This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.

Cons

Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down

 
 

Janet from Gibson Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Group Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use this software for a group practice, but it would be great for solo practice as well. All our therapists and manager loves it.

Pros

Ease of billing, patient portal
Incredible customer service

 
 

Nicole from RCWC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great user interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent customer support. Very knowledgeable and helpful staff. Easy to use billing software.

Pros

User interface

Cons

The only intergtated payment option is Cayan which I'm not jazzed about due to cost and the fact they bill quarterly which makes it harder to reconcile/track. Also no room assignment function is available but I've been told it will be available when the new software update rolls out soon in the spring.

 
 

Cheryl from Gravitas Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Changing my EHR from Therapy Appointment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Clunky and outdated. Looking for something that has more flexibility

Pros

Nothing more than what I see with other EHRs. Has scheduling and billing abilities along with calendar and client reminders

Cons

This platform has been down multiple times while they are apparently "updating" which has slowed down my work process and has cost money

 
 

Rita from Everyone's Counseling Center, Inc.
Specialty: Mental & behavioral health

August 2016

August 2016

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customer service is excellent along with ease of operation of the system

Likes Least

Updates are slow to come for product enhancements in a competitive market

Recommendations

Get at least 3 quotes with demonstrations and pricing.

 
 

Jessica from Wellspring Therapeutic Partners
Specialty: Mental & behavioral health

June 2016

June 2016

Great price, lots of good features, limited EMR options

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very affordable and easy to use. Great ERA electronic billing features. Offers appointment reminders for no additional cost. Very friendly customer support.

Great product for the price!

Likes Least

The EMR is very limited, has an older interface, not mobile friendly.

Recommendations

Therapy Appointments offers reduced rates for less than full time status, and does not charge extra for additional features. They also offer even further reduced rates for very part time people if you're operating in a group practice.

 
 

Lawrence from Wellspring Healthcare Associates
Specialty: Mental & behavioral health

August 2015

August 2015

So far.... thrilled!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

At the risk of sounding like a shill for the company, I can honestly say that the practical features of this program are exactly what we need for our 8 clinician office. We have used the various updates of The Therapist since they were MS DOS, until that product became so outdated and glitchy that we had to find something new. I only wish we had been forced to make this decision much sooner.

Likes Least

Not much to dislike other than a rather dated looking user interface.

Recommendations

As mentioned by others, use the trial version to get a glimpse of the available features. I was a little leery of cloud based products, but when someone mentioned that my online banking is also cloud based, I allowed myself to be dragged into this century.

 
 

Jackie from The Counseling Offices of Early, Newman, Peterson, & Rice
Specialty: Mental & behavioral health

May 2015

May 2015

Great product! Perfect for Private Practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amazing customer service! This product is very user-friendly, especially for one who is just starting private practice.

Likes Least

The presentation/look of the actual program is a little outdated.

Recommendations

It was incredibly helpful for me to watch the help videos online. Also, I've never been afraid to ask questions to customer service - they respond in a very professional and prompt fashion.

 
 

Gordon from Kingsport Counseling Associates, PLLC
Specialty: Mental & behavioral health

May 2015

May 2015

Highly recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There are numerous features and is very versatile in how you can use it. The appointment reminder, online scheduling and automatic claim filing make the running of my practice seamless and efficient. The tech support is excellent with prompt response time.

Likes Least

I do wish that there was a way to sync the calendar with my Google calendar. HIPAA compliance prevents this.

Recommendations

I would recommend taking advantage of the trial period to give it a try.

 
 

Crystal from Crystal D. Newton, LCSW
Specialty: Mental & behavioral health

May 2015

May 2015

Makes work so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is so much that I like about this product. It made my life so much easier. Insurance billing is seamless and customizing is great too.

Likes Least

I wish you could link the calendar app to my mobile calendar. Wish I didn't have to synchronize two calendars.

Recommendations

I would choose this product over all others. The customer service is worth it.

 
 

Rob from Rob Embry, LPCC, CADC
Specialty: Mental & behavioral health

May 2015

May 2015

Software that makes my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

This program is very easy to use and very easy to understand with any new updates or changes that are made. Truly user-friendly.

Likes Least

I dislike how when a claim is rejected there is not what I would consider an easily understandable way to fix it if you are not familiar with whatever code is displayed.

Recommendations

Give it a good try and practice with a fake client before you decide this program is not for you or your business.

 
 

Ivory from Ivory Howell Counseling, LLC
Specialty: Mental & behavioral health

May 2015

May 2015

Therapyappointment.com Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I am impressed with the customer service and tech support.

Likes Least

I would like this program better if I could lock progress notes individually instead of locking notes for an entire day.

Recommendations

I think that if you wish to have an all-inclusive software for your practice, therapyappointment.com is a great choice.

 
 

Russ from Hulen Heights Counseling Center
Specialty: Mental & behavioral health

April 2015

April 2015

Excellent product with excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software is just what I need to effectively manage my private practice. It is intuitive, easy to set up new clients, manage statement accounts, and clients like the ability to set their own appointment schedules.

Likes Least

Although I really like the application being web-based, those few times we've lost power (due to storms or construction) we were unable to log on.

Recommendations

The software is highly intuitive and very user-friendly, so the learning curve is really short.

 
 

Janet from Janet Holt, LPC
Specialty: Mental & behavioral health

April 2015

April 2015

Therapy Appointment is Indispensable

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Therapy Appointment is like having a personal assistant. The program was designed by a therapist for therapists so it has all the features a private practitioner needs with no fluff. It allows me to maintain my schedule, chart, file claims, bill and monitor statistics and income. It sends appointment reminders and even sends birthday greetings. My clients like being able to schedule their own appointments (no more phone tag) and the customer service is amazing. I could not operate a private practice without it.

Likes Least

I have been using Therapy Appointment for almost 3 years with absolutely no complaints.

Recommendations

Talk to someone who uses it! After reviewing a pile of expensive medical software that had tons of features I would never use, I found the refreshingly simple demo of Therapy Appointment. I called a few therapists who were using it to ask about their experiences and they all raved about it. I signed up that day and have never been disappointed.

 
 
 
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Showing 1-10 of 10

Kristi from Stepping Stone Friendswood

December 2016

December 2016

It's okay, but there are better programs out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Therapy Appointment when I first started my practice. It worked well enough, but I switched to Simple Practice and am much happier with that. I found that Therapy Appointment didn't have enough of the features I needed and that it's interface needs updating.

Source: Capterra
 

Mark from crossroads

November 2016

November 2016

One stop shop, here it is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For a small business solution, this is perfect. This software is amazing and will make your life so much less stressful to manage your business.

Source: Capterra
 

L. Gordon from Kingsport Counseling Associates, PLLC

February 2016

February 2016

Love using TherapyAppointment!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used TherapyAppointment for the last 5 years in my practice, Kingsport Counseling Associates, PLLC. I can say that I have had few if any problems with this system. I do like the integrated appointment reminders and also the integration it has with claims clearinghouse and makes it absolutely seamless in filing insurance claims. The other big feature is the ability to integrate the online scheduler with my website. My patients love that feature too. They can just go online and schedule. The only down side might be that it has so many features that it can be somewhat daunting to learn. But there is a lot of video tutorial support which is very helpful. The other thing is when I have needed support help, they are very quick to respond. They developers have been very proactive in staying ahead of the curve with updates and expanding servers. I just say I love the system and depend on it heavily! It's also reasonably priced and a great value as far as I am concerned (about $57 a month).

Source: Capterra
 

Beverly from Red Dun Ranch

January 2016

January 2016

Love my virtual office assistant!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Therapyappointment.com does everything I need and more. Clients are able to schedule, reschedule, check their appointments. I have a link to scheduling on my website for new clients. Clients get an appointment reminder email or text (their preference). Emails I send are encrypted. Online, HIPAA compliant, notes. I can check my schedule and notes from anywhere (I don't have to be in the office). After I write my note, a reimbursement request is sent to insurance. I could go and and on. Oh, whenever I have a question, they get back to me well within 24 hours. I think I've been using therapyappoint.com for over 4 years.

Source: Capterra
 

Susan from TSCE Systems

January 2015

January 2015

HIPAA Concerns

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've used this software program for 4 years and was pleased..... UNTIL they agreed to turn over medical records based on an attorney letter, not the law. Susan Whitehead told us "we are just a software company" and do not have the capability to discern what to do with records when an EMPLOYEE leaves a practice and decides to take their records with them. When an employee leaves a practice, the records remain with their employing company--and this should additionally be apparent when the intake paperwork says the records will remain with the employing practice. We had an employee attain an attorney to say she wanted and deserved them, and was granted them by TP, despite case law, intake paperwork signed by clients and client verbalized understanding. The software is great, BUT if they will violate law and ethics and will turn over your files, blocking your own access to client information for HIPAA compliance, insurance billing and reconciliation, this is a BAD company.

Source: Capterra
 

James from Life With Hope, LLC

April 2014

April 2014

Not for multiple therapist groups

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is a fine piece of work for an individual therapist. But then the designers decided it hawk it out as a tool for therapist groups. They tweaked it a little, but it falls short by making it hard for an Administrator to use.

Source: Capterra
 

Gordon from Kingsport Counseling Associates

February 2014

February 2014

Very satisfied!

Product Quality

Product Quality
Quality

I have been using TherapyAppointment for the last three years. I have been very satisfied with what it allows me to do. It has made my billing and documentation so much easier! The only drawback about this software is that it is cloud-based and sometimes the servers and internet connections are a bit slow. But I do like being able to access things from anywhere. Technical support is excellent and fast! The cost I think is reasonable and worth the $57 a month. There are a lot of features and options. Credit card integration,etc. Would highly recommend this service!

Source: Capterra
 

Eric from Adolescent Consulting and Treatment Services

October 2013

October 2013

It's all you need to run a 21st century private practice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used this product for the past 4 years. It's wonderful. The designer has thought of everything you need to run a 21st century private practice. Price for me is very affordable, at $57 per month. It send reminders, clients can schedule online, the note templates are great, electronic billing with integrated credit card support is wonderful. My EOB's come back through the system so I have almost no posting to do.

Source: Capterra
 

Sharon from Private Practice Center of NY

October 2012

October 2012

Extremely Satisfied with this EMR

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Yes, it has so many wonderful features and very reasonable monthly fee.

Pros

Many intuitive, convenient features.
Simply the best product I have used, and I have tried several.

Cons

Would love it if I could e prescribe within the system. I understand it was not originally developed for use by psychiatrists / nurse practitioners - who see clients primarily for medication management.

Source: Capterra
 

Dana from Dana Bernstein, MS, PhD

July 2010

July 2010

Excellent Product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Definite investment.

Pros

This product is easy-to-use and learn. The creator is open to suggestions for betterment. I'm incredibly happy that I incorporated this product into my practice, as it has made my life so much easier. Electronic billing is now a piece of cake, and I can keep up with my EOBs with such ease. Having everything in one place that is also HIPPA compliant is amazing!

Cons

None so far!

Source: Capterra