TherapyNotes Software


 

TherapyNotes is a Web-based mental/behavioral health software system that includes an electronic health record (EHR), client/patient portal, patient scheduling and billing. It is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside of the office.

Users have access to several types of specialty note templates designed for psychotherapy, psychiatry and behavioral health. Providers can create and customize treatment plans, progress notes, psychological evaluations and termination notes, to name a few. Notes come with dropdown menus and click boxes to allow for speedy input.

A billing module is also included, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions.

Calendars can be viewed in multiple modes, including by provider and by location. Users can create recurring appointments, set staff work schedules and send appointment reminders directly from this module.

 

TherapyNotes - Welcome Page/Dashboard
 
  • TherapyNotes - Welcome Page/Dashboard
    Welcome Page/Dashboard
  • TherapyNotes - Patient/Client Portal
    Patient/Client Portal
  • TherapyNotes - Scheduling/Calendar
    Scheduling/Calendar
  • TherapyNotes - Intake Note
    Intake Note
  • TherapyNotes - Treatment Plan
    Treatment Plan
  • TherapyNotes - Progress Note
    Progress Note
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

38 Reviews of TherapyNotes

Showing 1-20 of 38

 

from patsconsultants
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Grown out of it.

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Likes Best

Easy to use and largely intuitive. It is a better product that what i used in the past. I used Availity and MyClients Plus before.

Likes Least

Does not have an internal messaging or email function. If you have a comment or questions about something... you have to send it externally through a regular email account.

It also has very little financial reporting. I look for something that can provide me with productivity measures across clinicians and possibly some interface with quickbooks.

Recommendations

This is a good "starting" software. It was far better than the other two i had used before and hand's down better than paper documentation.

 

from Shumay Counseling Services
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Therapy Notes gets 2 Thumbs Up

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Likes Best

Therapy notes streamlines my paperwork from beginning to end in a user-friendly format.

Likes Least

One improvement that can be made to therapy notes is the ability to transfer notes from my old system to Therapy Notes.

Recommendations

I recommend giving Therapy Notes a try while shopping for software. Once you do so, you will be hooked!

 

from Gebhart Counseling Solutions, LLC
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Effective software

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Likes Best

Easy to navigate and use. We liked how there was a direct link between appointments, notes needing to be done, etc.

Likes Least

The documents lacked the ability to customize all areas to fit our changing needs.

Recommendations

Ensure that you have a clear idea of your needs when exploring options and ensure software can change as your needs change.

 

from AACA, LLC
Specialty: Mental & behavioral health
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Some major issues

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Likes Best

Great customer service, easy to use, intuitive, sleek

Likes Least

There are some major issues that business owners should be aware of. While the program itself is sleek, user friendly, intuitive, and encompassing. Some major issues include accounting inaccuracies. The most costly one for business owners is that any refund issued to a client, or a redacted payment by insurance, is only reflected on the actual date of service. So if you have already paid your therapist months ago for that session, and pull an income report for this current payperiod, in which you issued the refund, you will not find it. It gets deducted, on paper, from the therapists income at the date of service, not the date it was issued. So you can't easily deduct the refund back from the therapists pay using their accounting features.

Another major issue is diffulty navigating the calendar if you are scheduling for many therapists at once. We have 12 therapist and there is no way for the system to identify regular openings on a therapists scheduled without looking at them one by one on a week view of multiple therapists on a day view but you still must scroll through week to week to make sure it is a consistent opening if you like to schedule that way. Our previous system would allow us to search slots by selecting AM, Afternoon, PM and Morning, Day, Evening and it would present all the options available like "12 upcoming slots on wed. at 9AM with Sam, for example. This one is extremely cumbersome when locating slots. We made several attempts at working with TN to resolve these issues but after over a year they are still not even in the queue. They roll out lots of little stuff but the big things don't seem to ever make the list.

Recommendations

If you are a serious business owner consider that these things may cost you considerable time and money in the long run.

 

from Trisha Szymanski, MSW, LCSW
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Good so far

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N/A

Likes Best

The software is easy to use and has all the features necessary for a private practice.

Likes Least

I was not contacted by the company during the introductory offer.

Recommendations

Check out many sites if you can't get a free introductory month.

 

from Lisa Hanson MFT
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Therapy Notes

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Likes Best

It makes running my business so much easier!

Likes Least

The fact that I need a treatment study done prior to taking notes.

Recommendations

It takes a while to get used to it, but the more you use it the more it helps

 

from McKinney Behavioral Health, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

After working with a few different ones on the market, this is easiest

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Likes Best

Customer service and the ease of use. They consistently get better

Likes Least

I wish there was a method to disable To do list! They respond to your needs very quickly.

Recommendations

If you try it for the free 30 day period, you will stick with it.
It is not complicated.

 

from Core Recovery
Specialty: Mental & behavioral health
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

User Family

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Likes Best

This is an excellent system that is user friendly. The clinicians at my facility are usually able to get on and figure out the system within a short period of time. The workflow is perfect for independently licensed clinicians and clinicians that need to be supervised. The To Do List is amazing for reminders in the event you are back to back with patients. The system allows clinicians to focus primary on patient care.

Likes Least

They do not have UB04 billing for facilities. They do not provide a quality management program that measures treatment outcomes, productivity, and other metrics important for managing a facility.

Recommendations

Find something user friendly that has good work flow.

 

from Hope Tree
Specialty: Mental & behavioral health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Therapy Notes Review

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Likes Best

Overall we like Therapy Notes. We have used therapy notes since 2011. There are many aspects that we love. Especially the ability to complete a diagnosis and have that information populate into a tx plan and then have that information populate into our progress notes. That streamline is efficient and helpful for our clinic. In addition that streamline allows us to comply our notes with Medicaid/Medicare regulations/rules.

Likes Least

We have noticed more bugs in the past year as Therapy Notes adds more updates and accommodates needs of more practices. And as they have added more tools, they have done away with some of our favorites.

Recommendations

We like how user friendly Therapy Notes is and how cost efficient it is. We would recommend this for any mental health practice.

 

from ATAC consulting
Specialty: Other specialty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Therapy Notes....so far so good!

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Likes Best

Simplicity and setup. Tech support is easy to get in touch with

Likes Least

as yet there is nothing to dislike. Everything seems to be working fine

Recommendations

look at everything you put in and make sure you have everything in the correct places like your provider numbers.

 

from The Act of Healing
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Simple, Keeps me on Task, and the Client Portal Scheduling is Awesome

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Likes Best

I really enjoy the to-do-list function. It saves me a lot of time.

Likes Least

I wish it was more mobile friendly. You can schedule and use it from your phone, but it still has a few kinks to workout. I wish viewing your schedule was easier from your phone specifically.

Recommendations

Switching from one EHR to the next was easy with Therapy Notes. Representatives were quick to respond and had me up and running quickly.

 

from Bell Mental Health Associates
Specialty: Mental & behavioral health
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Horrible EHR

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Likes Best

Somewhat pleasing design, which is quickly overshadowed by slow performance and feature failures.

Likes Least

Broken features (since 2012 that I have written to them about and they never fixed), invasive software that will LOCK USERS OUT if your system doesn't meet their requirements, constant and confusing changes that slows down entire reception staff while they attempt to learn new features and changes, expensive and cost ineffective pricing, lousy support, tons of downtime.

Recommendations

Stop whatever you're doing and look for a different product.

 

from Aspire Counseling
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

I use it daily to create and update case notes.

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Likes Best

Easy to use. Great personal customer service. It always seems to be up and running when I need it.

Likes Least

Nothing except it could add a few more 'drop downs'.

Recommendations

Get a free month trial. Try other products. Call and contact to evaluate response time.

 

from Aspire Counseling Group
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Figuring it out

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Likes Best

I really like how there are drop down boxes with answers to choose from. I also really like that I can click a box for autofill answers.

Likes Least

The financial reporting could be more robust. There aren't enough options for financial reports.

Recommendations

I recommend that others take into consideration what they are looking for in a product. I recommend they talk at length to the people who made the product to see if it will meet their agency's needs.

 

from Conscious Healing Therapies LLC
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Ease of use and great customer support

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Functionality

Product Quality

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Likes Best

The customer support. People talk to you, not automated functions.

Likes Least

It does have a few limitations, but the company does listen to input.

Recommendations

Look at the number of therapists you can add versus the cost. Color coding is helpful, methods of payment which can be added, etc.

 

from Aspire Counseling Group
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Very good. I have already recommended it to a couple of clinicians.

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N/A

Likes Best

Easy to navigate. Nice layout. Very user-friendly.

Likes Least

Wish the statements showed exactly what and when payments were posted to make it easier to clients to follow payments they have made. Make it easy to see where balances that are there are from.

Recommendations

Change the format of client statements.

 

from Aspire Counseling Group
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use

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N/A

Likes Best

The program is easy to use, intuitive, which is very helpful for me.

Likes Least

I cannot think of anything in particular that I don't like about the software.

Recommendations

Make sure that scheduling and billing all work correctly.

 

from AC&CS, A Professional LCSW Corporation
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

User friendly and simplified

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Likes Best

The product provides simply and easy to use platform for inexperienced mental health therapist to go ahead and utilize electronic system.

Likes Least

Ease of advancing and utilizing additional features, such as, client portal, billing details, support in such areas, etc.

Recommendations

if you are begginer and not in managed care this is the best application by far.

 

from Darcie R Clark LPCC LLC
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy Peasy

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Likes Best

Ease of Use. Practical, smart and accessible. I would highly recommend it for anyone involved in Private Practice.

Likes Least

The customization is somewhat limiting. It would be nice to be able to color code cancellations and change colors depending on the type of session. So that at a glance you know what service you will be providing next or if the client cancelled.

Recommendations

Take time to learn the system, before making a decision.

 

from Jennifer Liles LCSW (soon to be Responsive Psychotherapy LLC)
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

I recommend it to everyone in the field

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Likes Best

TherapyNotes is easy to use, has great pre-formatted intake, progress and treatment plan notes, and makes it simple to set up my billing for almost all of my insurances and payers. I love the automated reminders feature, and so do my therapy participants. I can port my calendar to Google calendar, and it does so without violating HIPAA. There are lots of different financial and billing reports to help me keep track of things. And honestly I haven't even used all of the features yet. Also, they have *great* customer service.

I am planning to incorporate and expand within the next year and I will continue to use TherapyNotes as I do so.

Likes Least

Compared to some on the market, it's a bit pricy. I wish they had an affiliate program so I could get paid for advertising them on my website. I wish they had a couple of additional EFT clearinghouses, as a couple of my payers don't use Emdeon. I wish it had an offline mode for outages.

Recommendations

Call and ask. Read the forums. Create a test patient and try things out.

 
 
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