TherapyNotes Software


 

TherapyNotes is a Web-based mental/behavioral health software system that includes an electronic health record (EHR), client/patient portal, patient scheduling and billing. It is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside of the office.

Users have access to several types of specialty note templates designed for psychotherapy, psychiatry and behavioral health. Providers can create and customize treatment plans, progress notes, psychological evaluations and termination notes, to name a few. Notes come with dropdown menus and click boxes to allow for speedy input.

A billing module is also included, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions.

Calendars can be viewed in multiple modes, including by provider and by location. Users can create recurring appointments, set staff work schedules and send appointment reminders directly from this module.

 

TherapyNotes - Welcome page
 
  • TherapyNotes - Welcome page
    Welcome page
  • TherapyNotes - Client portal
    Client portal
  • TherapyNotes - Scheduling calendar
    Scheduling calendar
  • TherapyNotes - Intake note
    Intake note
  • TherapyNotes - Treatment plan
    Treatment plan
  • TherapyNotes - Progress notes
    Progress notes
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

238 Reviews of TherapyNotes

 
Software Advice Reviews (45)
More Reviews (193)

Showing 1-20 of 45

from Mona Mentors
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

Life Saver Software!! Awesome.

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Value for Money

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I was unsure how I was going to start my practice and the direction for handling a heavy work load for a contracted position. Threapy notes save the day and I could produce really nice reports, fast.

Pros

The client intake report helps you to cover all areas of the clients' life that is needed for an accurate diagnosis.

Cons

The text reminders are a bit expensive but all worth it due to it limits now show clients and track if they have acutally read the text reminder.

Advice to Others

Purchasing this software allowed me to increase my revenue 60% and produce really neat reports for review.

 
 

from PROV 205 LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Frustrating System

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Working with a small practice, at first you would think that TN would be the perfect product for the solo provider. NOT SO. The system is not intuitive nor is it workflow minded. It seems that it was put together as different pieces to make a whole, instead of really thinking through how the workflow would affect the provider. For example, if you are on the Billing Page, you filter the list of claims you want to work, you click to go into a claim and it literally takes you to that page instead of bringing up a new page. This means that when you are done, you have go back to the beginning to find the other claims that you are working and refilter your list to find what you need.

Pros

The cost is minimal and you can get started right away.

Cons

No thought behind workflow. Appointment Scheduler is too basic, the Billing portion is not automated in any way and the patient statements look HORRIBLE!!! The patient statements do not give enough detail. Voiding or changing a transaction is a hassle.

Advice to Others

Go with another product.

 
 

from Dr. Gregory B Milbourne
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

A good product

Ease-of-use

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Value for Money

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Having just transferred from paper records, this is working well.

Pros

Ease of use

Cons

Not fully automated intake

Advice to Others

A good system

 
 

from Keys to Mindful Mending
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Awesome in Every Way!

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Value for Money

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Therapy Notes is the most Outstanding clinical documentation & billing software system I have ever used. It's "Ease of Use" is exceptional. But during times it may be difficult to solve your problem on your own, TN has a Rapid Customer Service Response Time (typically 24 or less via email), in addition to a vast array of Tutorials to access that are clearly written and easy to follow on just about every topic imaginable. I love having access to a knowledge-based library this comprehensive that I can utilize at times I need to look up a quick procedure I had forgotten or for when I need an answer quicker than it may take for TN to respond (NOTE: I'm referring to an email response!) You do have the option of calling the TN support team and receiving instant customer service from a friendly, patient TN support representative. One thing I love is that in the 4-5 short months I've been using TN, I've had to contact Support for a number of matters, as I am a new, first time practice owner. It's very comforting to be greeted by or responded to by the same set of people on staff to assist me. The consistent low turn over rate says a lot about the management of a company and the staff at TN genuinely make me feel as if they're getting to know me and my company/account personally. Some of the actual features that has made my job easier by switching to Therapy Notes is their multiple drop down menu features for Clinical Interventions, or the History drop down tap, which you can click on during a session with your Client to instantly review their status from their last session. Scheduling is a breeze, Billing is effortless and the Patient Portal is exceptional. The features are endless and I can't rave about it enough. Not to mention, they take ALL suggestions for improvement into consideration and actually respond to those requests with gratitude while providing you feedback on your request. IF YOU ARE LOOKING FOR A SIMPLE, YET THOROUGH AND COMPREHENSIVE SYSTEM DESIGNED SPECIFICALLY FOR THE MENTAL HEALTH PROFESSION, THEN THERAPY NOTES IS THE ONE TO CHOOSE. HANDS DOWN, IT HAS MADE MY JOB SIMPLER AND HAS FREED UP VALUABLE TIME IN MY LIFE THAT I CAN NOW ALLOCATE TO MY FAMILY OR OTHER AREAS OF INTEREST. STOP RESEARCHING NOW! I personally signed up for the 30 day free trial to 5 or 6 different systems simultaneously when trying to make my choice as to which company to use. THERAPY NOTES IS ALL YOU NEED. Enjoy!

 
 

from Simplicity Wellness, LLC
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

Intuitive, Easy

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Value for Money

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An excellent practice management app. I have been using this in my private practice for months and it is much more intuitive and seamless than any other system I have used my 2 previous practices. TherapyNotes consistently pushes updates for issues that arise in the software as well as overall site improvement. The billing is much less complicated than other systems. Intakes, treatment plans, an therapy progress notes are all intuitive with easy prompts. All notes may be easily accessed after upload to the secure cloud. The system is extremely helpful with the all new ICD-10 codes as well. There are too many features to note everything about TherapyNotes, not to mention the outstanding customer service and technical support. I highly recommend!

 
 

from McLeod Counseling
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Awesome and time-saving software.

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N/A

This is a great practice management tool that helps me stay organized and efficient.

Pros

Ease of use.
To-do list.
Billing is a breeze.
Client portal.

Cons

Researching ERAs is a little cumbersome and I'm not sure I have been able to efficiently do it yet. I am still going to availability for researching ERAs at this point.

Advice to Others

Give yourself a short learning period ... and then it's a breeze.

 
 

from Jerry E Butler, Mental Health Counselor
Specialty: Mental & behavioral health

Makes record keeping and billing very easy

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Value for Money

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Likes Best

Prompts and reminders to make sure I complete tasks in timely manner. Ease of billing. Has complete list of diagnose, so makes it easy to find the correct code. Can easily print out a billing statement.

Likes Least

I am not able to think of any major or significant flaws

Recommendations

Wait until you have used the software for at least six months before you evaluate it.

 
 

from patsconsultants
Specialty: Mental & behavioral health

Grown out of it.

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Value for Money

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Likes Best

Easy to use and largely intuitive. It is a better product that what i used in the past. I used Availity and MyClients Plus before.

Likes Least

Does not have an internal messaging or email function. If you have a comment or questions about something... you have to send it externally through a regular email account.

It also has very little financial reporting. I look for something that can provide me with productivity measures across clinicians and possibly some interface with quickbooks.

Recommendations

This is a good "starting" software. It was far better than the other two i had used before and hand's down better than paper documentation.

 
 

from Shumay Counseling Services
Specialty: Mental & behavioral health

Therapy Notes gets 2 Thumbs Up

Ease-of-use

Functionality

Product Quality

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Likes Best

Therapy notes streamlines my paperwork from beginning to end in a user-friendly format.

Likes Least

One improvement that can be made to therapy notes is the ability to transfer notes from my old system to Therapy Notes.

Recommendations

I recommend giving Therapy Notes a try while shopping for software. Once you do so, you will be hooked!

 
 

from Gebhart Counseling Solutions, LLC
Specialty: Mental & behavioral health

Effective software

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Easy to navigate and use. We liked how there was a direct link between appointments, notes needing to be done, etc.

Likes Least

The documents lacked the ability to customize all areas to fit our changing needs.

Recommendations

Ensure that you have a clear idea of your needs when exploring options and ensure software can change as your needs change.

 
 

from AACA, LLC
Specialty: Mental & behavioral health

Some major issues

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Likes Best

Great customer service, easy to use, intuitive, sleek

Likes Least

There are some major issues that business owners should be aware of. While the program itself is sleek, user friendly, intuitive, and encompassing. Some major issues include accounting inaccuracies. The most costly one for business owners is that any refund issued to a client, or a redacted payment by insurance, is only reflected on the actual date of service. So if you have already paid your therapist months ago for that session, and pull an income report for this current payperiod, in which you issued the refund, you will not find it. It gets deducted, on paper, from the therapists income at the date of service, not the date it was issued. So you can't easily deduct the refund back from the therapists pay using their accounting features.

Another major issue is diffulty navigating the calendar if you are scheduling for many therapists at once. We have 12 therapist and there is no way for the system to identify regular openings on a therapists scheduled without looking at them one by one on a week view of multiple therapists on a day view but you still must scroll through week to week to make sure it is a consistent opening if you like to schedule that way. Our previous system would allow us to search slots by selecting AM, Afternoon, PM and Morning, Day, Evening and it would present all the options available like "12 upcoming slots on wed. at 9AM with Sam, for example. This one is extremely cumbersome when locating slots. We made several attempts at working with TN to resolve these issues but after over a year they are still not even in the queue. They roll out lots of little stuff but the big things don't seem to ever make the list.

Recommendations

If you are a serious business owner consider that these things may cost you considerable time and money in the long run.

 
 

from Trisha Szymanski, MSW, LCSW
Specialty: Mental & behavioral health

Good so far

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N/A

Likes Best

The software is easy to use and has all the features necessary for a private practice.

Likes Least

I was not contacted by the company during the introductory offer.

Recommendations

Check out many sites if you can't get a free introductory month.

 
 

from Lisa Hanson MFT
Specialty: Mental & behavioral health

Therapy Notes

Ease-of-use

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N/A

Likes Best

It makes running my business so much easier!

Likes Least

The fact that I need a treatment study done prior to taking notes.

Recommendations

It takes a while to get used to it, but the more you use it the more it helps

 
 

from McKinney Behavioral Health, LLC
Specialty: Mental & behavioral health

After working with a few different ones on the market, this is easiest

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Likes Best

Customer service and the ease of use. They consistently get better

Likes Least

I wish there was a method to disable To do list! They respond to your needs very quickly.

Recommendations

If you try it for the free 30 day period, you will stick with it.
It is not complicated.

 
 

from Core Recovery
Specialty: Mental & behavioral health

User Family

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

This is an excellent system that is user friendly. The clinicians at my facility are usually able to get on and figure out the system within a short period of time. The workflow is perfect for independently licensed clinicians and clinicians that need to be supervised. The To Do List is amazing for reminders in the event you are back to back with patients. The system allows clinicians to focus primary on patient care.

Likes Least

They do not have UB04 billing for facilities. They do not provide a quality management program that measures treatment outcomes, productivity, and other metrics important for managing a facility.

Recommendations

Find something user friendly that has good work flow.

 
 

from Hope Tree
Specialty: Mental & behavioral health

Therapy Notes Review

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Likes Best

Overall we like Therapy Notes. We have used therapy notes since 2011. There are many aspects that we love. Especially the ability to complete a diagnosis and have that information populate into a tx plan and then have that information populate into our progress notes. That streamline is efficient and helpful for our clinic. In addition that streamline allows us to comply our notes with Medicaid/Medicare regulations/rules.

Likes Least

We have noticed more bugs in the past year as Therapy Notes adds more updates and accommodates needs of more practices. And as they have added more tools, they have done away with some of our favorites.

Recommendations

We like how user friendly Therapy Notes is and how cost efficient it is. We would recommend this for any mental health practice.

 
 

from ATAC consulting
Specialty: Other specialty

Therapy Notes....so far so good!

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Likes Best

Simplicity and setup. Tech support is easy to get in touch with

Likes Least

as yet there is nothing to dislike. Everything seems to be working fine

Recommendations

look at everything you put in and make sure you have everything in the correct places like your provider numbers.

 
 

from The Act of Healing
Specialty: Mental & behavioral health

Simple, Keeps me on Task, and the Client Portal Scheduling is Awesome

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Likes Best

I really enjoy the to-do-list function. It saves me a lot of time.

Likes Least

I wish it was more mobile friendly. You can schedule and use it from your phone, but it still has a few kinks to workout. I wish viewing your schedule was easier from your phone specifically.

Recommendations

Switching from one EHR to the next was easy with Therapy Notes. Representatives were quick to respond and had me up and running quickly.

 
 

from Bell Mental Health Associates
Specialty: Mental & behavioral health

Horrible EHR

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N/A

Likes Best

Somewhat pleasing design, which is quickly overshadowed by slow performance and feature failures.

Likes Least

Broken features (since 2012 that I have written to them about and they never fixed), invasive software that will LOCK USERS OUT if your system doesn't meet their requirements, constant and confusing changes that slows down entire reception staff while they attempt to learn new features and changes, expensive and cost ineffective pricing, lousy support, tons of downtime.

Recommendations

Stop whatever you're doing and look for a different product.

 
 

from Aspire Counseling
Specialty: Mental & behavioral health

I use it daily to create and update case notes.

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Likes Best

Easy to use. Great personal customer service. It always seems to be up and running when I need it.

Likes Least

Nothing except it could add a few more 'drop downs'.

Recommendations

Get a free month trial. Try other products. Call and contact to evaluate response time.

 
 
 
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