2014 WRS Health


 

From the outset, WRS Health was designed to enable doctors to run their whole Practice Enterprise, not just electronic health records (EHR), on one platform.

WRS Health was one of the early leaders in the market for web-based electronic health records (EHRs). While there were a number of web-based practice management systems early on, Waiting Room Solutions was one of the first to deliver a true EHR on a web-based architecture. This early mover status has situated the company in an envious position, from the standpoint of EHR vendors that want to move to a web-based model with strong database and connectivity built in.

Market dynamics aside, 2013 WRS Health is a powerful system for EHR, medical billing, patient scheduling, order management, e-prescribing, image management, secure faxing, and disease management, among other capabilities. The product has enough breadth and depth that it has already achieved 2011-2012 ONC-ATCB Certification and CCHIT 2011 Certification. Providers using this system will be eligible for meaningful use incentives.

WRS Health serves roughly 35 specialties, with specific templates, functionality and workflows developed for each. The system also has specific CPT and ICD codes for each specialty. One unique aspect of the company is that the CEO, Dr. Larry Gordon, is a practicing physician. Because WRS has been designed by a practicing physician, it has led to the development of the system's very intuitive, logical workflow.

WRS Health is priced based on the number of providers in the organization and consists of a low monthly subscription fee. Prices include support and upgrades. However, buyers will want to request a detailed price quote as there are discounts available for multi-provider organizations and bundled services.

 

2014 WRS Health - Billing & Revenue Management
 
  • 2014 WRS Health - Billing & Revenue Management
    Billing & Revenue Management
  • 2014 WRS Health - Document Management
    Document Management
  • 2014 WRS Health - ERx
    ERx
  • 2014 WRS Health - Online EMR
    Online EMR
  • 2014 WRS Health - Personal Health Record
    Personal Health Record
  • 2014 WRS Health - Scheduling & Online Registration
    Scheduling & Online Registration
Supported Operating System(s):
Web browser (OS agnostic), Linux

85 Reviews of 2014 WRS Health

 

from Advance Medical
Specialty: Surgery
Size of portfolio: Single user Portfolio size: Single user

Very disappointed in this system due to lack of continual improvement.

Ease-of-use

The system often erases what you type into the HPI. I often use Word and then copy and paste into WRS, as the spell check only applies for lowercase words. Also, I do not want to have to retype things, as this is a waste of time. I cannot easily add doctors for surgeries they did. The hospital field is limited in characters, which is another easy fix that has been ignored for multiple years. Surgeons deserve credit for their surgeries performed. It's not easy to change a surgery field, as this field is not editable. If you misspell a surgery, you have to delete it and start over.

Functionality

The needs not being met are customer service needs. Their staff has attitude when improvements are suggested. If I did not have to re-enter demographics and history on each of my patients, I would switch EMRs

Product Quality

I think this system's main flaws are that support staff only pretend to be responsive to end user's needs. Photos are not put into the progress note by date. As I do wound care and skin improvement with lasers, this a big downside. I want to show my referring doctor's improvement in wounds sequentially. This system does not allow for that easily. You can store your photos in the system. You can't put them into your notes well.

Customer Support

Customer support, in my opinion, leaves a lot to be desired. Instead of being helpful, suggestions for improvement are routinely ignored. The ticket system is a pain. I would prefer a direct email. This company makes me feel unwanted. Instead of helping me through a problem, they send me messages that say they are not going to work on the problem that I feel is important because it is not high priority for them. I want a system that wants to make my life easier. This system and this staff couldn't care less.

Likes Best

I demoed 10 programs before deciding on this EMR. It looks easy to use. It has tutorials. I liked that it had coding assistance. It is only good for coding assistance in an office setting. If you happen to practice outside an office setting, such as in a nursing home or in individual home, you are out of luck, as this feature is not functional, even after I have asked for this for five years.

However, it does have a professional look when you print out your progress note.

Likes Least

I would not purchase this again. I requested a drop-down scheduling system and was told this would cost me a considerable fee. I asked for the company to coordinate with my phlebotomist so I could get labs uploaded automatically. This was another fee. The company has not strived to continually improve itself. These are simple programming issues that have not been implemented although they could make my life easier. Customer service has been slow to respond to 90% of my needs. Spellcheck was added after several years of me asking for it. Spell check still does not work for capitalized words or titles. They need additional programmers to fix problems as they are noted by every doctor. Years is a long time to wait for improvements.

Recommendations

Choose a system where the customer service is responsive to your needs. If you want the system to improve with you, this system only slowly improves. I have been patient for years. I have given multiple tickets for improvement of this system. Every request for improvement has proven to be a battle. I'm very disappointed at the customer service here. I'm disappointed most with staff reactions to improvement requests. Instead of trying to implement improvements steadily, I feel ignored.

 

from Preferred Gynecology
Specialty: Ob Gyn / women's health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Adequate and works fine

Ease-of-use

It's hard to figure out without carefully reviewing the tutorials.

Functionality

The meaningful use component is currently not functional.

Product Quality

It's adequate. There aren't any bells and whistles. It could be a lot more user-friendly.

Customer Support

They are always eager to help if you call the sales rep. Otherwise, they can take forever and are somewhat rude.

Likes Best

The technical support is pretty quick.

Likes Least

The people will try to make your practice change to fit the software.

Recommendations

See if you like the workflow and if its user friendly.

 

from Eric Delman, DO
Specialty: Surgery
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Most user-friendly EHR

Ease-of-use

Everything is a click away. There is even a sidebar that shows the most recent charts you were in, so if you forget something, the list is right there.

Functionality

It is fast and keeps up with everything we need. We are a busy practice, and we don't have the time to wait for documents to load or to wait for eligibility to be verified. WRS is real-time and so fast; we just love it.

Product Quality

There are so many features that are included with the our service that were add-ons everywhere else. I love the auto-appointment confirmation.

Customer Support

In the beginning, we called a lot; every time they were there to help and explain to us why we were having these problems. We are very happy with the customer support.

Likes Best

I like the ease of use. We use WRS for our scheduling, billing, and EMR charting; everything works great. There are so many features that we didn't even know were available until we switched over. We are in California and tried programs that are based out here just so we would not have to deal with a time difference, but they were way off from what we needed. Switching over was great and easy. We have not looked at other programs since.

Likes Least

No complaints. Seriously, I do not have even one. WRS confirms our appointments for us. How easy is that?! Plus, every person I have spoke to has been wonderful every time. I love them.

Recommendations

Schedule a demo and give them a shot. Their customer service is better than most. They strive for perfection and are always there to help.

 

from Medical Assistant
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

WRS: easy and professional

Ease-of-use

It's very easy to learn, and everything pretty much is self-explanatory.

Functionality

Everything I really need to input in the computer has a certain spot for me to enter the information.

Product Quality

It is professional, and all tabs are easy to locate and information is easy to input.

Customer Support

I think it's good, but I've never really had any trouble with this program!

Likes Best

It is very well-organized.

Likes Least

Entering injections one at a time, I usually can only put in different injections with the same date, and when new child/teen patients come in, they usually have a long record that I need to input, so it takes a while.

Recommendations

It's pretty much very simple. Once someone teaches you, you get the hang of it.

 

from S.M. Hammad Rizvi MD
Specialty: General practitioner
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Front Office Review

Ease-of-use

It's very self-explanatory and easy to navigate through the site. The tabs are clearly labeled.

Functionality

There do not seem to be any issues, and it seems to function well with our office needs.

Product Quality

The quality of the program is good. There are many tabs that help us be in depth with our patients.

Customer Support

It's kind of difficult since this is online, but we do not seem to have many issues. When we do have an issue, customer support is prompt with a response.

Likes Best

I like that the product is easy to navigate through and simple to input information. I also like that we can upload pictures of our patients.

Likes Least

The only issue I have with this product is that sometimes I am not able to find a specialist when I am entering a referral into the referral tab.

Recommendations

Make sure that the layout will work best for your office, but I think overall it is simple and good for all offices.

 

from AG Pain Management
Specialty: Other specialty
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great, but it also has its flaws

Ease-of-use

It's not hard, but it has some flaw. The more you use it, the more you become familiar with it quickly.

Functionality

It has its moments where I will save something, and then when I go back, it's erased.

Product Quality

For the most part, it does what we need it to do.

Customer Support

When we do need something important, it takes time to get a hold of someone. But when we do, they do try their best to help.

Likes Best

You can save documents, and it's really easy to locate. For example, when scanning a patient's insurance card, you can save it to the system, and it is easy to access. Most importantly, it is saving the trees because it's paperless.

Likes Least

To put in a request for any change, you must submit a ticket. It would be better if you could call someone and make the change.

Recommendations

Make sure the system really saves the information that is put in. We are not a primary doctor's office. We don't really use all the other categories, but for the ones we use, we always have to double-click save because it doesn't save the info all the time.

 

from Ohio Pain Center
Specialty: Pain management
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

No More Waiting on Other Software

Ease-of-use

At first, it looked harder, but it became more user-friendly and easier. After one week, your work will go faster and you'll be able to finish tasks on time.

Functionality

WRS' software is very good. Whatever your specialty, they give you options.

Product Quality

Quality-wise, it is awesome. I've used this software for four years now, and it gets easier and faster. It saves me a lot of time.

Customer Support

They respond quickly. I am very happy overall.

Likes Best

It's faster and friendly. It's also very doctor-friendly. The doctor does well-organized charting, and then billers do their own work. If you like, you can do your own posting or WRS biller is also available, which can help you

Likes Least

When we saw it the first time, it looked like it was harder, but whenever we started to work with it, it was easy. It's user-friendly, and the billing is very doctor-friendly.

Recommendations

No other software is as good. Some have a few good things, but they also have things that are harder than WRS.

 

from Mark H. Montgomery MD PA
Specialty: Otolaryngology (ENT)
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Practice Management Review

Ease-of-use

The basic office note is very easy to use. We have been able to create three templates that work for us.

Functionality

We can create and fax a note. E-prescribe is a standard function and works well. We would like to interface with labs and radiology centers.

Product Quality

We have no problem with the quality of the product. However we cannot say the same about Tech Support or Customer Service.

Customer Support

We have not had many good experiences with customer service and have not actually spoken with any reps in over two years. Too much time is spent typing with tech support. It would be so much easier to speak with someone or have remote accessibility.

Likes Best

WRS is web-based and has virtually 0% downtime. Start-up is quick.

Likes Least

We were told that the product was highly customizable. We found that customizing is not that user-friendly. Technical support requires opening a ticket and spending a lot of time typing back and forth.

Recommendations

We have found we are basically on our own with this product.

 

from Augusta Ear Nose & Throat and Facial Plastics
Specialty: Otolaryngology (ENT)
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Administrator - Everyday Use

Ease-of-use

I like that almost everything can be accessed from more than one place, whether it be clicking through the different tabs, hovering over a patient name, or right clicking.

Functionality

Everything is all in one place! I have been in other practices that use an EMR for scheduling and a separate EMR for patient records. I find this time-consuming and difficult. I love that within three clicks, I can schedule an appointment and print an EMR note from a patient visit.

Product Quality

I do not have any complaints regarding the quality of this product. It is reliable and efficient, and our office is happy with the purchase of this software.

Customer Support

Any time we have a problem, we receive excellent customer service and speedy responses.

Likes Best

This product is very user-friendly, which is helpful when training new staff or trying to get information quickly for a patient. We always have someone to help us when putting in a ticket with a question or issue, and it gets solved quickly. The navigational tabs are organized and easy to click through to find what information we need. We are not a huge practice, but this product serves as our communication line and does it well.

Likes Least

The thing that I like least about this product is that sometimes there tends to be tabs that would fit better under another category. Also, any time there are updates or new features added to the program, it would helpful for all the staff to receive a task or message with this information.

Recommendations

This is software that really needs to be used to learn everything, as it is easy to catch on.

 

from Red Rocks Foot and Ankle Center
Specialty: Podiatry
Size of portfolio: Single user Portfolio size: Single user

Great EHR system

Ease-of-use

It is easy to use once you become familiar with it.

Functionality

It has an easy layout, as it looks like a patient's chart.

Product Quality

It's very good quality, and the company keeps improving.

Customer Support

They are very helpful and they get the job done. They are prompt.

Likes Best

They are easy to work with and have excellent support.

Likes Least

It can take some time to feel comfortable with. It could benefit from templates.

Recommendations

It is a great EHR. The support made a specific form for me that I asked for.

 

from Private Practice
Specialty: Otolaryngology (ENT)
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Acceptabe Front-Office Product

Ease-of-use

It works well out of the box. However, we we've needed to change something, we've basically been on our own.

Functionality

The front office works okay. The back office (billing, etc.) was unusable, and we went back to our old system.

Product Quality

It works well. We haven't had any downtime, but the support has been lacking.

Customer Support

They tell us to write support tickets, but when we have, they have gone unanswered.

Likes Best

The software is very customizable. I like the individual notes which can be generated on each patient. Also, it is possible to add multiple types of data: clinic notes, allergy tests, shot records, audiograms, etc. The vendor has some special adaptions for ENT which has helped our practice. The notes are very professional-looking. It is easy to send notes to referral MDs with the click of a button. E-prescribe is also quite easy and reliable.

Likes Least

The support can be unresponsive. We have called to indicate that a feature was not working, the response has been to write a support ticket. However, when we did, the support ticket was never answered.

Recommendations

Overall, it's a good system for the front office. We haven't been able to use the back office.

 

from Audrey Spencer MD
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Two years in, and very happy

Ease-of-use

It can be used easily with voice recognition. If you don't like that, it has lots of customized drop-down lists for check boxes. You can create templates for everything.

Functionality

It is very easy to customize preventive care reminders. I have about 50 things that we track, everything from pap tests to immunizations to laboratory.

Product Quality

They're constantly improving this product to make it better and more user-friendly. The patient portal is proving very useful to us and our patients.

Customer Support

They have the best customer support I have encountered in any business. Within reach on the phone, they can always assist with our EMR, or we can email them. Their people are always very friendly and helpful.

Likes Best

I spent two months researching EMRs and picked this one as the best one for the price. I have been very happy with it. Their support people are top-notch. It is very customizable. They continue to improve it all the time.

Likes Least

I can't generate an INR flowsheet. There is a workaround. Systems that would do this cost a lot more.

Recommendations

Take your time to understand how an EMR is going to work in your practice. View demonstrations of multiple systems and try to think about patients you see every day and how that EMR would work in your practice.

 

from FIM
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Adding complexity slowing it down

Ease-of-use

Relatively few clicks are needed, and it has a simple interface. It's fully web-based, so there is no need to maintain it. But as they are adding users and functionality, system response time (e.g. time between adding a diagnosis and screen refreshing) is getting longer, sometimes unbearably so.

Functionality

Some simple functionality such as ordering lab panels is not implemented. Electronic medication refills cannot be automatically routed to office staff unless they login as a prescriber.

Product Quality

Many features are and afterthought, and their implementation has errors.

Customer Support

We have found them to be unhelpful. Their classic response to us has been that it cannot be done.

Likes Best

It used to be a simple, intuitive, and fully web-based system.

Likes Least

We felt they were not listening to users.

Recommendations

The system suffers from haphazard development. The priority of developers is to achieve MU2, ONC, etc. certification. This is at the expense of system response time, longer screen refresh time, and ease of use. Make sure that you demo the system online. Do not fall in the trap of the fully-integrated practice management system; it only works if you use other WRS services (e.g. billing). Otherwise, practice management is a messy collection of features provided by contractors. The system used to be inexpensive to implement, but we felt we paid the price later.

 

from Purser, Constance MD
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I absolutely recommend WRS Health.

Ease-of-use

WRS Health has helped my internal medicine practice by allowing me to keep my patients well-informed. During a visit, we can view their chart together. This allows the patient to keep track of their health history for the entire year.

Functionality

I did my research before choosing WRS Health. I used an EMR at a previous practice, and as I worked through that system, I noted the things I thought were missing.

Product Quality

I was looking for a web-based program so I would have 24/7 access, and WRS Health provided this. I'm an organized person and WRS allows me to track the important things.

Customer Support

I only have good things to say about the customer support and training team at WRS Health. I'm currently continuing with training, and it's very informative. They are very patient with me and answer my questions in a timely fashion.

Likes Best

The feature I find to be most helpful is e-Prescribing because refills can be done electronically and accurately.

Likes Least

My patients love this feature! Not having to pull paper charts really improves workflow. I save time and get more done in a day.

Recommendations

I absolutely recommend WRS Health. The web-based system enables me to get the information I need when I need it, whether I'm at the office or at home.

 

from Family Medicine

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Compared to other EMRs which we looked at at, WRS has better methods of blending custom templates, multiple HPI, and easy-to-change ROS. It saves your favorite ICD9/ICD10 diagnoses into categories and can even save your favorite plans linked to your ICD9/ICD10 diagnosis codes. Also, you can view the entire Summary Page on the left-hand side of the screen while you write your Progress Note (WRS doesn't show this important ability in their demo videos but WRS's VP of Sales showed me that it can be done).

In addition, WRS can automatically link the Social History, Family History, Medication List, and Chronic Problem List into your Progress Note. This is an important feature because 50% of the EMR vendors require you to click each of these items individually in order to get them added into your note. As you know, if these items are reviewed and present in your progress note, this automatically increases your E/M billing code. Any lab orders that you order "in-house" using the WRS EMR automatically gets saved in billing so that you don't forget to charge for it.

Regarding WRS's ePrescribe, the SIG is automatically saved for you when you choose the same medication in the future. So, the SIG is blank the first time, but then it is already filled out for you in the future. Very few ePrescribe programs will autofill the SIG for your meds.

WRS' team did a really great job of leading me around their eMR system. In addition, this system has Dragon Speech Recognition software (if you like voice recording your progress notes instead of typing/clicking a lot) built in along with Android Touch Computer capabilities. I don't know about Mac/iPad, but since this system is web-based, it shouldn't be an issue. You might ask anyway if you are a Mac person.

 

from Comprehensive Women's Healthcare

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Our OB/GYN practice, Comprehensive Women’s Healthcare is located in Grapevine, TX. We were founded in 1998, and we see about 100 patients a day.

We had been using WRS Health EMR. When our main biller resigned, we decided to outsource our billing to WRS Health Billing Services because they have expert billing knowledge. It was logical to have the company who designed the billing software perform the billing services.

Since we started using WRS Health Billing Services in July 2012, our revenue has increased. We have utmost confidence that the processes are working correctly. When you use in-house staff, you aren’t sure whether the employees are really knowledgeable.

Choosing WRS Health Billing Services helps us to make certain that reimbursement is in sync with contracted rates. Previously, our billing staffer was manually looking at the spreadsheets of the reimbursement of the contracted rates. The Eligibility Mismatch Report is built into the system, and that is fantastic.

WRS Health Billing Services has given us important information about our good/bad payers and those who may not be paying us accurately. One of our physicians didn’t have any confidence that the funds we were being paid was really a contracted rate. WRS Health Eligibility Mismatch Report and all of the Billing Services give him 100 percent assurance.

With WRS Health, it’s very easy to run reports on our in-office injections and procedures to glean which are profitable to do in the office vs. those that aren’t. For example, we stopped administering Depo Provera® birth control injections in the office and LEEP procedures for abnormal pap smears in the office. We started doing LEEP procedures in the hospital. The reimbursement was so low compared to our cost of actually performing it because we had to pay for many supplies.

WRS Health helped us see that because we were able to run reports by CPT code and look at the payers. It makes you more cognizant of your contracted rates.

WRS Health Billing Services has also helped our practice identify that Ablations and Essure Procedure are more profitable for us to do here than in the hospital. WRS Health has expert coding specialists who make sure that our doctors are coding more fully.

The advantages of WRS Health Monthly Billing Analysis Meetings cannot be underestimated. They show us where we fall short, what we are doing right, and what we can concentrate on. We are learning how we can improve to capture more revenue. They also point out if our denials are due to typos or certain health plans. We share that information with our employees so they can make improvements.

We’re also collecting more copays. We’re making certain that we collect the accurate copays and deductibles at the front desk. This gives us a better plan of action of the reports we need to run in order to follow that money whenever it reaches over 30 or over 60 days.

The burden of worrying about in-house billing staff calling in sick or taking a vacation has been lifted. We also don’t have to worry about providing continuing education or staying abreast of all the billing and coding.

Our doctors like having the access and control of their financial data that WRS Health Billings Services provides. The information is available 24/7.

We’ve been very satisfied with the input and communication we have from WRS Health. We can send e-tickets and email. I call the WRS Health staff by their names. It doesn’t feel like Billing Servings are offsite.

Finally, our doctors feel less stress because WRS Health Billing Services Team takes care of everything versus one person who works in-house. The WRS Health Billings Services Team knows how to run the system so that the physicians can concentrate on taking care of our patients.

 

from Woman's Total Health Care

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

In 1993, I founded Woman’s Total Health Care, a solo OB/GYN practice. The practice is located in Angleton, TX. I specialize in OB/GYN, as well as urgent care, and I also offer a suboxone treatment program. I treat about 30 patients daily. I was previously doing billing in-house. I switched to WRS Health Billing Services in June, 2013. Since then, my revenue has increased about 25 to 30 percent. When we did our billing in-house, we had denials that were caused by untimely filings and postings. The practice has fewer denials now.

We are also more profitable. We have money remaining after our bills are paid. I have learned from WRS Health Billing Services which of my payers are more profitable and which are not. For example, I offer suboxone treatment. One of the insurances does not reimburse very much for this, so these patients pay cash for this treatment.

WRS Health Billing Services also picks up on modifiers that we can easily miss. For instance, when I see a woman during a well exam, I may also treat her for a cold. WRS Health coding specialists are experts at catching modifiers that may have been missed, so that I get paid for both of the services that I rendered during that visit.

WRS Health Billing Services provides a monthly billing analysis meeting and they supply monthly RCM performance reports.

I feel less stress knowing that WRS Health is able to make sure that my money is accounted for. I don’t have to worry about money getting stolen from the practice or that mistakes have been made by my office and have gone unnoticed. When the payments come via EFT, WRS Health posts the information so that everything is accounted for.

WRS Health Billing Services enables me to have 24/7 control of my data. I can see my reports anytime and see what’s past due. I am also coding notes more fully, thanks to WRS Health Billing Services’ knowledgeable coding specialists. Having WRS Health Billing Services means that I also don’t have to worry about the cost of hiring and training an in-house biller or my billing coming to a halt if my biller calls in sick or goes on vacation for a week.

The WRS Health Billing Services Team provides information so that I can understand what improvements need to be made. It may seem simple, but if my staff enters a wrong insurance number, I don't get paid. Again, having the ability to have someone check eligibility means I will get paid. WRS Health Billing Team performs the difficult work. No other Billing Services offers such a complete service. I have fewer rejected claims because the Billing Team looks at each and every claim and they make certain that they are all accurate.

Finally, WRS Health Billing Services feels like it is really part of my practice. I’ve heard dreadful stories from colleagues who have outsourced their billing. WRS Health Billing Services has exceeded my expectations.

 

from Optimal Health Physicians

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Optimal Health Physicians is a 13-year-old integrative internal medicine practice in Rockville, MD. When we started looking for our first EMR, we knew that we needed a way to create an accessible database for the purpose of analyzing treatment and therapies. We were seeking an EMR system that would enable us to gather data about our patient care. We wanted to find out what happens to a patient over a period of time. Most of the EHR systems are created to gather information for the purpose of coding and reimbursement.

After evaluating about 12 EMR firms, I choose WRS Health EMR. Our patients can enter their history information in the WRS Health Patient Portal. We can send requests to patients asking them to log in and fill out questionnaires or encouraging them to give us more information about how they are doing between their visits. We are experiencing a closer relationship with patients via WRS Health Patient Portal.

Physicians benefit from having a database. With WRS Health EMR I am able to get a 100% download of database files for every single element in the system. WRS Health EHR system is valuable because it will enable us to get the data to inform other physicians about what’s wrong with patients and how you can take care of them, as well as how to communicate with patients so that they are compliant with their medications. WRS Health EMR permits me to export all of my data from their servers.

Another advantage of WRS Health EMR is that it is web-based. We want to be able to work from any place, 24/7. WRS Health EMR is cloud-based, so it’s secure. It’s not necessary to back up several servers in order not to lose our patient data. Yet another advantage of WRS Health EMR is that the system offers e-prescribing and connectivity to large laboratories. These features were also on my must-have EMR wish list.

In addition, WRS Health EMR system is integrated with Dragon Naturally Speaking, which allows our physicians to dictate information that turns up as text.

Finally, our staff is very pleased. WRS Health EMR is a very good system.

 

from Quality Express Clinic Family Practice

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am the owner of Quality Express Clinic Family Practice in Texas. I previously used another EMR and didn’t have a good experience. When I started looking for a new EMR I asked for references from people who were using WRS Health's web-based EMR. Three of my colleagues were using WRS Health EMR, and they were very satisfied. I visited my colleagues’ clinics and viewed how WRS Health EMR works. The system is user-friendly. That’s what I wanted. The previous EMR I used was not user-friendly. It was very complex and time consuming. I wanted very much to cut my time using an EMR so I could devote more time to patients.

I really like the speed of WRS Health EMR. I never have to wait any length of time for things to load or download. It’s amazingly fast. The lab interface has also been very helpful. With WRS Health EMR I have the ability to create templates so that the EMR looks the way that I want it to look.

I had many billing issues with my previous EMR. WRS Health offers training, so from the beginning, I was sure that billing issues were not going to be a problem. WRS Health provides many choices for training. There is online training on the phone with an expert person in your field. A provider, who works at WRS Health taught me the EMR. A billing expert from WRS Health trained our biller. Our front office person receiving training from a front office staffer. That’s a major plus. There is also self-guided training available online. That is advantageous if you forget something. You also don’t have to call someone and wait for a call back. You can look at the module and learn. WRS Health Team is responsive to all of our questions and they take you through everything. This training experience exceeded the training that we had with our previous EMR.

Our practice workflow is smoother with WRS Health EHR. It enables me to concentrate on providing patient care. I don’t have to write things and that saves me a lot of time. WRS Health Family Practice templates are great. I only have to point and click. Instead of being tied up with the medical records and documenting everything, I am free to respond to more questions from patients, and that improves patient care.

 

from Okeechobee Family Practice

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Our practice is called Okeechobee Family Practice. We are located in Florida. We had used an outside billing services firm since 2007. They didn’t have the knowledge to help us get paid what we were supposed to get paid for. At the beginning of 2013, we choose WRS Health Billing Services.

Now our revenue is on the upswing. Our rejection rate is 1.34 percent. WRS Health Billing Team holds Billing Analysis Meetings with us every month. We review what we have done, and they suggest ways that we can improve. We are collecting more copays now that WRS Health informs us exactly what the patient’s copay is several hours prior to their visit.

WRS Health offers checks and balances so that we know that money is coming into the practice. We have control of our finances 24/7. We can view our finances whenever we want. We don’t have to worry about money being siphoned from the practice without our knowledge.

One of the stresses that WRS Health has lifted is having to hire and train billing staffers. If an in-house biller gets sick, your billing is put on hold. With WRS Health Billing Services, I don’t have to worry about our billing coming to a halt.

WRS Health helps us to get paid fast for all of the services we provide. If the doctor performs an office visit and simultaneously does a screening, WRS Health reminds us that we can bill for both services.

Finally, WRS Health provides us with enormous communication and input. Billing is a breeze since WRS Health is doing the billing. When I have any questions, they are very responsive. Furthermore, the doctor has more time to concentrate on providing care to his patients.

 
 
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