From the outset, WRS Health was designed to enable doctors to run their whole Practice Enterprise, not just electronic health records (EHR), on one platform.
WRS Health was one of the early leaders in the market for web-based electronic health records (EHRs). While there were a number of web-based practice management systems early on, Waiting Room Solutions was one of the first to deliver a true EHR on a web-based architecture. This early mover status has situated the company in an envious position, from the standpoint of EHR vendors that want to move to a web-based model with strong database and connectivity built in.
Market dynamics aside, 2013 WRS Health is a powerful system for EHR, medical billing, patient scheduling, order management, e-prescribing, image management, secure faxing, and disease management, among other capabilities. The product has enough breadth and depth that it has already achieved 2011-2012 ONC-ATCB Certification and CCHIT 2011 Certification. Providers using this system will be eligible for meaningful use incentives.
WRS Health serves roughly 35 specialties, with specific templates, functionality and workflows developed for each. The system also has specific CPT and ICD codes for each specialty. One unique aspect of the company is that the CEO, Dr. Larry Gordon, is a practicing physician. Because WRS has been designed by a practicing physician, it has led to the development of the system's very intuitive, logical workflow.
WRS Health is priced based on the number of providers in the organization and consists of a low monthly subscription fee. Prices include support and upgrades. However, buyers will want to request a detailed price quote as there are discounts available for multi-provider organizations and bundled services.
Igor from FIM
Specialty: Internal medicine
Portfolio size: 2 to 5 users
Relatively few clicks are needed, and it has a simple interface. It's fully web-based, so there is no need to maintain it. But as they are adding users and functionality, system response time (e.g. time between adding a diagnosis and screen refreshing) is getting longer, sometimes unbearably so.
Some simple functionality such as ordering lab panels is not implemented. Electronic medication refills cannot be automatically routed to office staff unless they login as a prescriber.
Many features are and afterthought, and their implementation has errors.
We have found them to be unhelpful. Their classic response to us has been that it cannot be done.
It used to be a simple, intuitive, and fully web-based system.
We felt they were not listening to users.
The system suffers from haphazard development. The priority of developers is to achieve MU2, ONC, etc. certification. This is at the expense of system response time, longer screen refresh time, and ease of use. Make sure that you demo the system online. Do not fall in the trap of the fully-integrated practice management system; it only works if you use other WRS services (e.g. billing). Otherwise, practice management is a messy collection of features provided by contractors. The system used to be inexpensive to implement, but we felt we paid the price later.
Constance from Purser, Constance MD
Specialty: Internal medicine
Portfolio size: 2 to 5 users
WRS Health has helped my internal medicine practice by allowing me to keep my patients well-informed. During a visit, we can view their chart together. This allows the patient to keep track of their health history for the entire year.
I did my research before choosing WRS Health. I used an EMR at a previous practice, and as I worked through that system, I noted the things I thought were missing.
I was looking for a web-based program so I would have 24/7 access, and WRS Health provided this. I'm an organized person and WRS allows me to track the important things.
I only have good things to say about the customer support and training team at WRS Health. I'm currently continuing with training, and it's very informative. They are very patient with me and answer my questions in a timely fashion.
The feature I find to be most helpful is e-Prescribing because refills can be done electronically and accurately.
My patients love this feature! Not having to pull paper charts really improves workflow. I save time and get more done in a day.
I absolutely recommend WRS Health. The web-based system enables me to get the information I need when I need it, whether I'm at the office or at home.
Angela from Family Medicine
Date: October 2013
Compared to other EMRs which we looked at at, WRS has better methods of blending custom templates, multiple HPI, and easy-to-change ROS. It saves your favorite ICD9/ICD10 diagnoses into categories and can even save your favorite plans linked to your ICD9/ICD10 diagnosis codes. Also, you can view the entire Summary Page on the left-hand side of the screen while you write your Progress Note (WRS doesn't show this important ability in their demo videos but WRS's VP of Sales showed me that it can be done).
In addition, WRS can automatically link the Social History, Family History, Medication List, and Chronic Problem List into your Progress Note. This is an important feature because 50% of the EMR vendors require you to click each of these items individually in order to get them added into your note. As you know, if these items are reviewed and present in your progress note, this automatically increases your E/M billing code. Any lab orders that you order "in-house" using the WRS EMR automatically gets saved in billing so that you don't forget to charge for it.
Regarding WRS's ePrescribe, the SIG is automatically saved for you when you choose the same medication in the future. So, the SIG is blank the first time, but then it is already filled out for you in the future. Very few ePrescribe programs will autofill the SIG for your meds.
WRS' team did a really great job of leading me around their eMR system. In addition, this system has Dragon Speech Recognition software (if you like voice recording your progress notes instead of typing/clicking a lot) built in along with Android Touch Computer capabilities. I don't know about Mac/iPad, but since this system is web-based, it shouldn't be an issue. You might ask anyway if you are a Mac person.
Amy from Comprehensive Women's Healthcare
Date: October 2013
Our OB/GYN practice, Comprehensive Women’s Healthcare is located in Grapevine, TX. We were founded in 1998, and we see about 100 patients a day.
We had been using WRS Health EMR. When our main biller resigned, we decided to outsource our billing to WRS Health Billing Services because they have expert billing knowledge. It was logical to have the company who designed the billing software perform the billing services.
Since we started using WRS Health Billing Services in July 2012, our revenue has increased. We have utmost confidence that the processes are working correctly. When you use in-house staff, you aren’t sure whether the employees are really knowledgeable.
Choosing WRS Health Billing Services helps us to make certain that reimbursement is in sync with contracted rates. Previously, our billing staffer was manually looking at the spreadsheets of the reimbursement of the contracted rates. The Eligibility Mismatch Report is built into the system, and that is fantastic.
WRS Health Billing Services has given us important information about our good/bad payers and those who may not be paying us accurately. One of our physicians didn’t have any confidence that the funds we were being paid was really a contracted rate. WRS Health Eligibility Mismatch Report and all of the Billing Services give him 100 percent assurance.
With WRS Health, it’s very easy to run reports on our in-office injections and procedures to glean which are profitable to do in the office vs. those that aren’t. For example, we stopped administering Depo Provera® birth control injections in the office and LEEP procedures for abnormal pap smears in the office. We started doing LEEP procedures in the hospital. The reimbursement was so low compared to our cost of actually performing it because we had to pay for many supplies.
WRS Health helped us see that because we were able to run reports by CPT code and look at the payers. It makes you more cognizant of your contracted rates.
WRS Health Billing Services has also helped our practice identify that Ablations and Essure Procedure are more profitable for us to do here than in the hospital. WRS Health has expert coding specialists who make sure that our doctors are coding more fully.
The advantages of WRS Health Monthly Billing Analysis Meetings cannot be underestimated. They show us where we fall short, what we are doing right, and what we can concentrate on. We are learning how we can improve to capture more revenue. They also point out if our denials are due to typos or certain health plans. We share that information with our employees so they can make improvements.
We’re also collecting more copays. We’re making certain that we collect the accurate copays and deductibles at the front desk. This gives us a better plan of action of the reports we need to run in order to follow that money whenever it reaches over 30 or over 60 days.
The burden of worrying about in-house billing staff calling in sick or taking a vacation has been lifted. We also don’t have to worry about providing continuing education or staying abreast of all the billing and coding.
Our doctors like having the access and control of their financial data that WRS Health Billings Services provides. The information is available 24/7.
We’ve been very satisfied with the input and communication we have from WRS Health. We can send e-tickets and email. I call the WRS Health staff by their names. It doesn’t feel like Billing Servings are offsite.
Finally, our doctors feel less stress because WRS Health Billing Services Team takes care of everything versus one person who works in-house. The WRS Health Billings Services Team knows how to run the system so that the physicians can concentrate on taking care of our patients.
Larry from Woman's Total Health Care
Date: October 2013
In 1993, I founded Woman’s Total Health Care, a solo OB/GYN practice. The practice is located in Angleton, TX. I specialize in OB/GYN, as well as urgent care, and I also offer a suboxone treatment program. I treat about 30 patients daily. I was previously doing billing in-house. I switched to WRS Health Billing Services in June, 2013. Since then, my revenue has increased about 25 to 30 percent. When we did our billing in-house, we had denials that were caused by untimely filings and postings. The practice has fewer denials now.
We are also more profitable. We have money remaining after our bills are paid. I have learned from WRS Health Billing Services which of my payers are more profitable and which are not. For example, I offer suboxone treatment. One of the insurances does not reimburse very much for this, so these patients pay cash for this treatment.
WRS Health Billing Services also picks up on modifiers that we can easily miss. For instance, when I see a woman during a well exam, I may also treat her for a cold. WRS Health coding specialists are experts at catching modifiers that may have been missed, so that I get paid for both of the services that I rendered during that visit.
WRS Health Billing Services provides a monthly billing analysis meeting and they supply monthly RCM performance reports.
I feel less stress knowing that WRS Health is able to make sure that my money is accounted for. I don’t have to worry about money getting stolen from the practice or that mistakes have been made by my office and have gone unnoticed. When the payments come via EFT, WRS Health posts the information so that everything is accounted for.
WRS Health Billing Services enables me to have 24/7 control of my data. I can see my reports anytime and see what’s past due. I am also coding notes more fully, thanks to WRS Health Billing Services’ knowledgeable coding specialists. Having WRS Health Billing Services means that I also don’t have to worry about the cost of hiring and training an in-house biller or my billing coming to a halt if my biller calls in sick or goes on vacation for a week.
The WRS Health Billing Services Team provides information so that I can understand what improvements need to be made. It may seem simple, but if my staff enters a wrong insurance number, I don't get paid. Again, having the ability to have someone check eligibility means I will get paid. WRS Health Billing Team performs the difficult work. No other Billing Services offers such a complete service. I have fewer rejected claims because the Billing Team looks at each and every claim and they make certain that they are all accurate.
Finally, WRS Health Billing Services feels like it is really part of my practice. I’ve heard dreadful stories from colleagues who have outsourced their billing. WRS Health Billing Services has exceeded my expectations.
John from Optimal Health Physicians
Date: October 2013
Optimal Health Physicians is a 13-year-old integrative internal medicine practice in Rockville, MD. When we started looking for our first EMR, we knew that we needed a way to create an accessible database for the purpose of analyzing treatment and therapies. We were seeking an EMR system that would enable us to gather data about our patient care. We wanted to find out what happens to a patient over a period of time. Most of the EHR systems are created to gather information for the purpose of coding and reimbursement.
After evaluating about 12 EMR firms, I choose WRS Health EMR. Our patients can enter their history information in the WRS Health Patient Portal. We can send requests to patients asking them to log in and fill out questionnaires or encouraging them to give us more information about how they are doing between their visits. We are experiencing a closer relationship with patients via WRS Health Patient Portal.
Physicians benefit from having a database. With WRS Health EMR I am able to get a 100% download of database files for every single element in the system. WRS Health EHR system is valuable because it will enable us to get the data to inform other physicians about what’s wrong with patients and how you can take care of them, as well as how to communicate with patients so that they are compliant with their medications. WRS Health EMR permits me to export all of my data from their servers.
Another advantage of WRS Health EMR is that it is web-based. We want to be able to work from any place, 24/7. WRS Health EMR is cloud-based, so it’s secure. It’s not necessary to back up several servers in order not to lose our patient data. Yet another advantage of WRS Health EMR is that the system offers e-prescribing and connectivity to large laboratories. These features were also on my must-have EMR wish list.
In addition, WRS Health EMR system is integrated with Dragon Naturally Speaking, which allows our physicians to dictate information that turns up as text.
Finally, our staff is very pleased. WRS Health EMR is a very good system.
Debra from Quality Express Clinic Family Practice
Date: October 2013
I am the owner of Quality Express Clinic Family Practice in Texas. I previously used another EMR and didn’t have a good experience. When I started looking for a new EMR I asked for references from people who were using WRS Health's web-based EMR. Three of my colleagues were using WRS Health EMR, and they were very satisfied. I visited my colleagues’ clinics and viewed how WRS Health EMR works. The system is user-friendly. That’s what I wanted. The previous EMR I used was not user-friendly. It was very complex and time consuming. I wanted very much to cut my time using an EMR so I could devote more time to patients.
I really like the speed of WRS Health EMR. I never have to wait any length of time for things to load or download. It’s amazingly fast. The lab interface has also been very helpful. With WRS Health EMR I have the ability to create templates so that the EMR looks the way that I want it to look.
I had many billing issues with my previous EMR. WRS Health offers training, so from the beginning, I was sure that billing issues were not going to be a problem. WRS Health provides many choices for training. There is online training on the phone with an expert person in your field. A provider, who works at WRS Health taught me the EMR. A billing expert from WRS Health trained our biller. Our front office person receiving training from a front office staffer. That’s a major plus. There is also self-guided training available online. That is advantageous if you forget something. You also don’t have to call someone and wait for a call back. You can look at the module and learn. WRS Health Team is responsive to all of our questions and they take you through everything. This training experience exceeded the training that we had with our previous EMR.
Our practice workflow is smoother with WRS Health EHR. It enables me to concentrate on providing patient care. I don’t have to write things and that saves me a lot of time. WRS Health Family Practice templates are great. I only have to point and click. Instead of being tied up with the medical records and documenting everything, I am free to respond to more questions from patients, and that improves patient care.
Cathy from Okeechobee Family Practice
Date: October 2013
Our practice is called Okeechobee Family Practice. We are located in Florida. We had used an outside billing services firm since 2007. They didn’t have the knowledge to help us get paid what we were supposed to get paid for. At the beginning of 2013, we choose WRS Health Billing Services.
Now our revenue is on the upswing. Our rejection rate is 1.34 percent. WRS Health Billing Team holds Billing Analysis Meetings with us every month. We review what we have done, and they suggest ways that we can improve. We are collecting more copays now that WRS Health informs us exactly what the patient’s copay is several hours prior to their visit.
WRS Health offers checks and balances so that we know that money is coming into the practice. We have control of our finances 24/7. We can view our finances whenever we want. We don’t have to worry about money being siphoned from the practice without our knowledge.
One of the stresses that WRS Health has lifted is having to hire and train billing staffers. If an in-house biller gets sick, your billing is put on hold. With WRS Health Billing Services, I don’t have to worry about our billing coming to a halt.
WRS Health helps us to get paid fast for all of the services we provide. If the doctor performs an office visit and simultaneously does a screening, WRS Health reminds us that we can bill for both services.
Finally, WRS Health provides us with enormous communication and input. Billing is a breeze since WRS Health is doing the billing. When I have any questions, they are very responsive. Furthermore, the doctor has more time to concentrate on providing care to his patients.
Paul from Rheumatology Associates of South Florida
Date: October 2013
My practice is called Rheumatology Associates of South Florida. I see 12 to 16 patients daily. I offer non-interventional pain management, including conservative measures to control pain, pain Rxs, muscle relaxants, and injections.
I evaluated several EMRs, including Epic and eClinicalWorks, before choosing WRS Health EMR. I learned about WRS Health EMR via a referral and I’ve been very pleased since.
WRS Health acommodated all of our requests to modify the template to suit my needs. The template is above any others that I’ve looked at. WRS Health is willing to alter things if you have suggestions.
For my practice, the Physical Examination is key. I was able to include joint anatomy, muscle anatomy and service anatomy (drawings) to the Physical Exam. This is unique to the system. The template I have is very complete. I needed my neurological template to have a motor responses and a sensory component.
I can modify my templates on the spot, and having that freedom is great. I can add any components under a category to my template. For instance, for muscular skeletal for head and neck, spine, pelvis, etc., I can open up the window and add different parts. For head and neck, I can add if there are trigger points. I can also add certain tests and discuss the post elements.
WRS Health Billing Team was very instrumental in speeding up my reimbursement. We previously relied on paper drops and mail. Now, when we code, we get guidance as to whether we are under-billing or over-billing. This is very beneficial. I can do the claims smoothly. When I see the patient, I submit the codes into the system on the procedure and system template. My staff pulls it up and they view that the form is populated. They ascertain that it is correct. They scrub the claim and submit it. I’m getting paid much more rapidly. My claim denials places us in the top 1%, which is above the national practice average.
WRS Health EMR e-prescribing helps patients get their medications quickly and has also helped me to attest for Meaningful Use government incentives. When I e-prescribe, that information is recorded. I’ve already been the recipient of the first MU payment.
WRS Health EMR Appointment Reminders and Scheduling as well as WRS Health Fax Queue enable my staff to be more efficient. The Fax Queue also helps us keep a record of faxes that have been sent.
Finally, WRS Health EMR is comprehensive and it is very easy to use. The WRS Health staff responds very quickly. I’m very pleased with the service.
Kartik from Southern California Pain Consultants
Date: October 2013
My practice is Southern California Pain Consultants. We are located in Torrance, CA. I have a partner, who is an anesthesiologist and pain specialist. My credentials include double boarded in pain and psychiatry. We are experiencing growth. We serve a total of 60 patients a day.
One of the things that most impresses me about WRS Heath is the superb customer service they provide. These days, customer service has been on a downward spiral in all areas. We’re always on alert when it comes to technology, so I was really awed by WRS Health Team. Melissa, our WRS Health account representative was attentive from the first day we did business with WRS Health.
I previously had a solo practice, where I used WRS Health EHR. The cloud system aided me in quickly attesting for Meaningful Use funds. We were able to send all of the information that was required in order to obtain the funds.
It is a pleasure dealing with WRS Health. There are several features of WRS Health EHR that really stand apart from competitors. WRS Health EMR is web-based. The unlimited access that WRS Health EMR affords is really awesome. It enables you to access the system at any time, from any place. That’s fantastic. Another capability that is very commendable is WRS Health e-prescribing. There are many benefits of using this capability, including the increase in office efficiency.
When it comes to the cost of an EMR system, WRS Health can’t be beat. These days, the cost of an EHR can be exorbitant. But WRS Health is offered at a great price that is not prohibitive. The price is especially good for a small or mid-sized practice. WRS Health EMR possesses all of the features that are crucial to ensure a smooth and efficient practice workflow. That’s one of the impressive things about WRS EMR. In addition, WRS Health EMR is a very organized system.
Greggory from Family First Medical Clinic
Date: October 2013
I am the office manager at Family First Medical Clinic in Plaquemine, LA. Dr. Antonio Edwards started his solo family practice in a mobile unit. We built our current facility and moved into it in 2006 and now employ two medical assistants. Although we do see both children and adults, most of our patients are over 45 and experience problems such as COPD, diabetes, and high blood pressure.
Dr. Edward used an EHR at his previous practice, and he choose MEDTRON for our clinic. When I arrived, I realized the practice needed a more modern system.
We looked at seven EMR systems and talked to three EMR software firms before we selected WRS Health EMR. We wanted a simple, user-friendly EMR since our staff is not very computer savvy. We also wanted a reasonably priced system, and WRS Health EMR was affordable. One of the crucial features that impressed me was that WRS Health EMR allows us to bill electronically, to track payments, follow up, and post payments directly into the patient’s account so that we don’t have to go in and intervene manually.
When we did billing in-house we had trouble with the quality of reimbursement. The process wasn’t effective. We implemented WRS Health EHR in Fall 2010 and started using WRS Health Billing Services in Spring 2012. There were previously many outstanding claims. We are very pleased that WRS Health is bringing money into the practice.
WRS Health’s e-prescribing makes it very easy for the patients. They ask for a paper Rx, but we tell them that their Rx is already at their pharmacy. Dr. Edwards also treats patients at Baton Rouge General, so a web-based EMR is important. With WRS Health Billing Services, Dr. Edwards takes the sheet that the hospital gives him for the patient, we fax it to WRS Health, and our billing is complete.
WRS Health training modules and videos are great. Our staff can watch them if they have questions. If we ever have a problem, the WRS Health Team is responsive. You can go on the website, type in your question or issue, and within 24 hours your ticket gets assigned to someone. Within 48 hours, you have a solution.
Finally, certifications were vital in our EMR selection in order to qualify for Meaningful Use. We have applied for and received funds. WRS Health was instrumental in that process.
I highly recommend you evaluate WRS. We’re very pleased with our decision.
David from Franks Wellness Clinic
Date: October 2013
I am the Office Manager of Franks Wellness Clinic in Seminole and Tampa, Florida. The practice was founded in 2000. We offer pain management and primary care services and treat about 25 patients a day.
We previously used a couple of Practice Management systems (one for one office and a different one for our other office). After evaluating a few EMRs, I selected WRS Health EMR.
I was impressed that WRS Health representatives answered all of my questions immediately. When I have questions, I dislike having to wait for a response. WRS Health doesn’t make you wait. Their feedback was very positive.
I was searching for a web-based system because I didn’t want to be concerned with maintaining servers and hiring IT personnel.
We are using the WRS Health Billing Services and Module, which allows us to post payments and send claims to the insurance companies immediately. Since implementing WRS Health EMR, our revenue has increased by about 40%.
With WRS Health Fax Queue, it only takes a few minutes for us to fax patients’ records to their other physicians. WRS Health patient reminders are also very beneficial. Our staff is more efficient and productive because if they are not on the phone, they are free to do other tasks.
Desiree from Park Medical Center
Date: September 2013
Park Medical Center is a family practice that was founded in 1972 in Orange Park, FL. We have 3 physicians and 12 administrative staffers and Medical Assistants who use the EMR. We evaluated several EMR systems before selecting Waiting Room Solutions. We have been using Waiting Room Solutions for three years.
One of the beneficial features of Waiting Room Solutions is the Billing Module and its auto-posting. It saves us a considerable amount of time. In fact, in ten minutes we accomplished what previously took an hour. Electronic filing facilitates a daily cash flow instead of on a weekly or twice weekly basis.
Having an EMR that is always accessible is a big advantage. This is especially critical if one of our three physicians is on call and is treating a patient that has been seen by the other physician.
Waiting Room Solutions e-prescribing capability is also an advantage to the practice and to our patients. Physicians can review medications before prescribing and all medications can be viewed before prescribing.
Finally, the flow of the medical information in the EMR enables the Medical Assistant to capture the patient’s medical history.
Veerappan from Sundar Internal Medicine Associates
Date: September 2013
My wife and I opened Sundar Internal Medicine Associates 13 years ago in Henderson, NC. My wife specializes in geriatrics and is the medical director of three nursing homes. We had a previous EMR for four years before we switched to WRS. I evaluated almost a dozen EMRs and also demoed several of the systems.
WRS is a truly affordable, integrated EMR that enables me to do billing with ease. My revenues have increased and my claim rejection rate is extremely low.
The Patient Reminders have increased my staff’s efficiency. They don’t have to spend time on the phone calling patients. This capability also reduces no shows and helps my staff to concentrate more on caring for patients.
WRS customer service is exceptional. I know everybody’s name because they have been very supportive. The training is excellent. We had one-on-one training and it was very beneficial. WRS also offers excellent webinars.
This system provides unparalleled accessibility. I can access the system when I am not in the office. I can see patients in the hospital and access their list of medications in the emergency room in the evening. If a doctor calls me from the ER, I can tell him about the patient’s problems and medications.
WRS Fax Queue has many advantages for me and my staff, especially when it comes to referrals. My staff can send the note and referrals to another doctor with just one click. We are saving time and cutting down on paper.
The Templates are another time saving feature, especially when it comes to my diabetes and hypertension patients. Many times I ask the same questions and the templates eliminate having to repeatedly type things.
Finally, I highly recommend WRS. My wife is also very satisfied that her workflow is smooth.
Denton from Denton Combs, CNP
Date: July 2013
I opened Denton Combs, CNP; a solo ENT and allergy practice in Sioux Falls, SD. After using a free EMR for several months, I decided to look for a new system because I was having difficulty with billing. The system wasn’t integrated and that was a problem.
I looked at almost a dozen EMRs. I wanted a system that was customized for my type of practice. WRS can be customized to ENT, but I also care for patients with diabetes and cholesterol issues. WRS is also beneficial when I treat these patients.
WRS is a completely integrated EMR, meaning that everything is connected, which is very convenient. I am extremely impressed with WRS Billing Services and Billing Module, which are also integrated in the EMR. I have very few claims rejections. WRS informs me if I have missed any elements of the exam, which is beneficial when entering codes.
WRS e-prescribing capability enables my staff to save time. They can send Rxs without having to make phone calls to the pharmacy. Patients are happy with getting their prescriptions fast.
Because we are located in South Dakota, where inclement weather is a given, having accessibility to patients records when we are out of the office was crucial. WRS offers unlimited accessibility. My Nurse and Medical Assistant access WRS from home even when the weather isn’t bad. They are able to log onto WRS Patient Portal to see if patients have any questions or messages. Another advantage of using WRS is that in the evening, I can prepare for the patients I will be seeing the next day. When I am at home, I can look at their lab reports and charts and be ready for patients.
WRS automatic Patient Reminders are advantageous. Patients receive calls or emails prior to their appointment. This capability also gets the staff away from being on the phone so they can provide more care to patients and answer their questions. This is helpful since I add a lot of new patients every month.
WRS is very user friendly. It was simple to learn how to use the system, and it's also a very affordable EMR; not to mention the WRS Team is very responsive.
Melissa from Northwest Naturopathy & Acupuncture
Date: July 2013
I started Northwest Naturopathy & Acupuncture in Seattle, WA in 2004. After evaluating several EMRs, I found WRS web-based EMR to be the most intuitive, user-friendly system. I was most impressed with WRS customized templates. Because my services are unique, I was able to customize WRS to the exact way that I practice. The templates enable me to chart quickly and efficiently.
I was also impressed by WRS e-prescribing capability. I often recommend patients take botanicals for UTI or sinus infections. If their condition doesn’t improve within 24 hours I instruct them to contact me. I can then send Rxs to their pharmacy immediately at any time, even when I am at home or during the evening or weekends.
WRS Patient Reminders are beneficial to my practice and my patients. I have very little "no shows" because patients get an email telling them they have an appointment. Since they book their appointments in advance, many patients forget the day or time. With WRS, they don’t forget.
WRS offers a plethora of training options. You can watch online videos and also opt for one-on-one training. WRS customer service is very good. The team is responsive to my needs.
WRS Fax Queue also offers many benefits. I can send all of my faxes, including referrals, in an instant. Finally, it was also an advantage that WRS was created by an ENT physician who utilizes the EMR, rather than a technical person who has never used an EMR.
Eugene from Southwest Sports and Spine
Date: July 2013
My practice, Southwest Sports and Spine, was founded in 2010. It is situated in Tucson, Arizona. I specialize in interventional pain. The number of patients I treat each week ranges anywhere from 80 to 100. I treat patients who are over 18 years of age who have sports injuries as well as worker comp injuries and automobile injuries. Many of my patients have osteoarthritis.
I evaluated several EMRs. Some of them were very expensive. WRS was extremely affordable, and was very easy for my staff and I to master.
I spend a lot of time with my patients. I have customized my templates for the exams I do - such as neck, head, knee and shoulder. The templates are beneficial because they enable me to perform my exams and procedures more completely and efficiently.
WRS e-prescribing feature is also helping me to practice more efficiently, and my patients are very satisfied with the speed in which they can get their medications. I also like the warnings the system provides, which alert me to potential drug/drug interactions.
I was very impressed with the fact that WRS was created by a physician who can empathize with my challenges. WRS also has the certifications which enabled me to successfully attest for Meaningful Use incentive money. I received MU funds and that was very helpful because I had many expenses starting a new practice.
I recommend WRS to my colleagues. I haven’t encountered any problems with the cloud-based system. Prior to opening my own practice, I used an EMR that was server-based. That system crashed and we couldn’t work for a day. With WRS web-based EMR I don’t have to worry about the system shutting down.
WRS also has Dragon Dictation integrated in the EMR which has been a huge benefit. It hastens my workflow. I don’t have to take work home with me. I’m able to do a faster and more complete exam and can complete everything when I’m in the office.
Emily from Vital Signs Medical Associates
Date: July 2013
I opened Vital Signs Medical Associates in Middletown, NY with another physician almost three years ago. I specialize in preventive medicine and nutrition. We knew that we were going to use an EMR in our practice. We didn’t want to use paper charts, because we didn’t want lost and misfiled charts to decrease our practice’s efficiency.
WRS Billing Services enables me to keep track of all my billing and it’s very convenient to view it. In addition, it is not expensive. Everything works in sync so that we achieve the maximum coding. WRS ensures that I have the right codes. Our practice is running seamlessly because of WRS.
WRS Fax Queue is also very beneficial in keeping the practice organized. It eliminates the problem of lost faxes and charts that may be misfiled.
Having a web-based EMR is advantageous. When I am home or if I’m away on vacation, I can log in and view my patients’ charts. Patients express that they feel confident that their information is secure and that it won’t be lost.
Another great benefit is WRS e-prescribing capability. It definitely increases my efficiency. I am able to see what medications I’ve prescribed and to quickly send prescriptions to patients’ pharmacies. I never spend time searching for dosages because the system provides a list of dosages and I can see what’s available. This prevents me from making a dosage error.
WRS also helped me achieve MU incentive funds. If I have a question, the WRS Team is very responsive. WRS automated Patient Reminders free our staff from making calls to patients. They also reduce our no shows.
Finally, WRS EMR system is very easy to learn and to use. Our practice is thriving, thanks to WRS.
Mark from Kuraoka Clinic
Date: July 2013
I am the president of Kuraoka Clinic, an Internal Medicine and Family Medicine practice. We looked at a few EMRs, but we selected WRS because we liked the fact that it is web-based and that billing is integrated into the EMR.
WRS cloud EMR is very easy to use and WRS offers training videos that you can view online. That made it very convenient for me to learn about the system.
I am an interventional radiologist. I was doing the billing until the Office Manager took over that responsibility. She was able to use WRS after I provided the training because the system is so easy to master. I don’t believe that with any other system she would have been able to handle the billing so effortlessly. The Office Manager finds it very easy to use WRS Billing Module. Based on the note, the system automatically populates the (CMS) 1500 claim form. WRS performs the work for you.
WRS provides alerts when you do your notes, informing you about any issues that may have arisen. It will supply the information for the CPT codes. This helps to keep the claim rejection rate low.
I am also very satisfied with the numerous reports that WRS generates. I can find out how my company is faring versus previous years. I get the information instantly. It’s crucial to see how you are doing financially versus previous years. Our A/R is very good and we’ve shown improvement.
WRS has reports that help us to keep track of claims that are pending and find out the reason why they are still unpaid. For example, whether it’s because the patient didn’t pay or the insurance company hasn’t paid yet.
Finally, we are very satisfied. WRS EMR works very well. WRS offers ease of use and it’s fast!
Maki from Kuraoka Clinic
Date: July 2013
I opened my practice, Kuraoka Clinic in Atlanta, GA in March 2010 and six months ago I expanded to a second location in Columbus, OH. I specialize in Internal Medicine and Family Care. I treat mainly Japanese patients. My staff speaks Japanese and English. Many of my patients come for yearly physicals and children’s immunizations. I treat about 70 patients a week.
My husband, who is President of the company, was involved in the EMR search. After looking at several EMR's, we chose WRS because it is web-based and it offers us unlimited access. This is crucial since we have two offices in two separate states. I can also access WRS when I am on vacation, or at home. WRS is user-friendly. The physicians who cover for me, agree that it is very easy to use.
Another great benefit of WRS is that billing is integrated in the EMR. This helps us keep track of both locations’ revenue.
WRS e-prescribing capability is advantageous because it increases my efficiency. It also enhances patient satisfaction. I am able to quickly send prescriptions electronically and that saves me valuable time. My patients are happy that they don’t have to wait for their prescriptions. Their Rxs are ready when they arrive at the pharmacy.
WRS templates are very helpful. I conduct many physicals for company executives and their families. I have a customized template that includes some of the common questions that I pose during physicals, such as asking whether or not patients have chest pain, or shortness of breath, and when they came to the U.S.
WRS has an immunization report that increases my efficiency when it comes to providing certificates that are required when I give children their immunizations.
Finally, I commend the WRS Team for being very friendly, helpful and responsive to our needs. If I have a question or issue, I send an e-ticket and I receive a prompt response. I’m very happy with my decision to use WRS.