2015 WRS Health


 

From the outset, WRS Health was designed to enable doctors to run their whole Practice Enterprise, not just electronic health records (EHR), on one platform.

WRS Health was one of the early leaders in the market for web-based electronic health records (EHRs). While there were a number of web-based practice management systems early on, Waiting Room Solutions was one of the first to deliver a true EHR on a web-based architecture. This early mover status has situated the company in an envious position, from the standpoint of EHR vendors that want to move to a web-based model with strong database and connectivity built in.

Market dynamics aside, 2013 WRS Health is a powerful system for EHR, medical billing, patient scheduling, order management, e-prescribing, image management, secure faxing, and disease management, among other capabilities. The product has enough breadth and depth that it has already achieved 2011-2012 ONC-ATCB Certification and CCHIT 2011 Certification. Providers using this system will be eligible for meaningful use incentives.

WRS Health serves roughly 35 specialties, with specific templates, functionality and workflows developed for each. The system also has specific CPT and ICD codes for each specialty. One unique aspect of the company is that the CEO, Dr. Larry Gordon, is a practicing physician. Because WRS has been designed by a practicing physician, it has led to the development of the system's very intuitive, logical workflow.

WRS Health is priced based on the number of providers in the organization and consists of a low monthly subscription fee. Prices include support and upgrades. However, buyers will want to request a detailed price quote as there are discounts available for multi-provider organizations and bundled services.

 

2014 WRS Health - Billing & Revenue Management
 
  • 2014 WRS Health - Billing & Revenue Management
    Billing & Revenue Management
  • 2014 WRS Health - Document Management
    Document Management
  • 2014 WRS Health - ERx
    ERx
  • 2014 WRS Health - Online EMR
    Online EMR
  • 2014 WRS Health - Personal Health Record
    Personal Health Record
  • 2014 WRS Health - Scheduling & Online Registration
    Scheduling & Online Registration
Supported Operating System(s):
Web browser (OS agnostic), Linux

104 Reviews of 2014 WRS Health

 

from Haynes Sports Medicine
Specialty: Orthopedics / sports medicine
Size of portfolio: Single user Portfolio size: Single user

Practice Manager-Sole Practitioner

Ease-of-use

We were up and going on the system very quickly. We found the process to be relatively easier than we anticipated.

Functionality

We were able to get going in less than a month with minimal disruption to our office.

Product Quality

The product seems to do everything that we need. It doesn't have all of the bells and whistles our old system had, but it allowed us to achieve our meaningful use goals, which our old system did not. The integrated platform is wonderful.

Customer Support

We found the messaging for problems frustrating, but now we can reach customer service by phone during business hours, which is helpful.

Likes Best

Start up is quick and easy. It has great value for the money.

Likes Least

It's missing some of the functionality of our previous system.

Recommendations

Have a good idea of what your needs are going into the selection process.

 

from Pinnacle Behavioral Healthcare
Specialty: Mental & behavioral health
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Easy to use, efficient system

Ease-of-use

It's easy to use by staff and patients. The integration with the billing module makes billing seamless and efficient. The system can be accessed on a compute, laptop or tablet. This allows providers catch up on notes offsite. It enables connections with labs, thereby allowing faster reception of lab results. The patient portal allows patients interact with their provider and access their chart easily.

Functionality

It's not quite geared to mental health at this time. Upgrades have been occurring.

Product Quality

Great quality. The templates are well done and professional.

Customer Support

Customer support's responses are usually prompt. Some issues may require a phone call.

Likes Best

The WRS system is easy to use. Staff can easily figure out how to use the system using the self-help training modules in the system. It allows for an efficient clinic flow. The integration with the billing module makes billing seamless and efficient. The system can be accessed on a computer, laptop, or tablet. This allows providers catch up on notes offsite. It enables connections with labs, thereby allowing faster reception of lab results. The patient portal allows patients to interact with their provider and access their chart. You can customize the patient portal using the provided templates to build a clean, attractive portal.

Likes Least

In some cases, it's not a perfect fit for mental health. That said, upgrades have been occurring, which does enhance the system.

Recommendations

Consider your clinic flow, records maintenance, ease of use, billing integration, and patient portal usability and attractiveness.

 

from Midwest Vascular and Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Pretty Decent System.

Ease-of-use

It's pretty easy to use and is self-explanatory. We have no problems or issues.

Functionality

It works for what the practice needs, and it's easy to help the doctor work on the system.

Product Quality

It's pretty good quality, and it doesn't have many flaws. It just needs some glitches fixed.

Customer Support

They'll talk to you and help you work through the issues.

Likes Best

It's very easy to use and maneuver through without any issues.

Likes Least

The system freezes up, and there are some glitches that need to be worked on.

Recommendations

Fix the glitches, and work on all of the tweaking that needs to be done.

 

from Midwest Vascular & Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

WRS Review

Ease-of-use

It is easy to navigate through all the tabs while with patients.

Functionality

There is a spot for everything that we use on a daily basis.

Product Quality

It would be better if some things were easier to find and had a certain place.

Customer Support

The guy we have been working with has been very understanding and very helpful with us transitioning systems.

Likes Best

I like seeing everything separated in the EMR under different categories, and it is easy to check patients in and out.

Likes Least

Scheduling is hard sometimes; it gives too many options.

Recommendations

Fix it so it stops freezing and kicking us off. Also, make a spot for notes and a spot for nicknames or what the patient likes to be referred to as.

 

from Midwest Vascular and Varicose Vein Center LLC
Specialty: Vascular / phlebology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

WRS Review

Ease-of-use

There's no onsite training. It's all through webinars and videos, which can be sort of frustrating at times.

Functionality

It's fine for office visits, but it's lacking in outpatient surgery charting. We're still using quite a bit of paper.

Product Quality

It seems to lock up from time to time. That might be on our end, but if so, we should have been counseled to have the power to handle the system before startup.

Customer Support

They are very helpful, and we're always able to talk to a human.

Likes Best

The software was relatively easy to learn. It meets most of our office's needs, and the vendor was very willing to help with the learning curve and customizing it to meet our needs.

Likes Least

I wish it worked as well for our outpatient surgery charting as it does for office visit charting. The vendor is still trying to work this out.

Recommendations

Know exactly what all your needs are, not just one or two specific areas.

 

from Midwest Vascular
Specialty: Vascular / phlebology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

WRS review

Ease-of-use

Searching is easy. Having the upper tabs makes things more easily accessible.

Functionality

I really wish we could delete tasks after they have been open.

Product Quality

We are still learning with WRS, but our office really likes it. And in time, we will know much more.

Customer Support

When we put in a support ticket, WRS usually gets back to us in a timely manner.

Likes Best

It's easy to schedule appointments and look up patient information. Also, the customer service is great.

Likes Least

I'm not able to delete things off of my tasks. The other difficulties entail learning a new system. That's nothing against the system; it just takes time to learn.

Recommendations

I really don't have any more recommendations at this time.

 

from MIDWEST VASCULAR
Specialty: Vascular / phlebology
Size of portfolio: Single user Portfolio size: Single user

WRS Review

Ease-of-use

The system is very user-friendly and easy to learn.

Functionality

When looking up a patient, if the mouse moves just a little, it can change to a different patient.

Product Quality

One a scale from 1-10, the system would be a 5 due to the issues with scheduling.

Customer Support

The support seems to be fine for the most part.

Likes Best

The system calls a patient at home after the office has scheduled them for an appointment. It calls them back to register them, which is redundant.

Likes Least

When searching for particular appointment types (e.g., a slot for an r-wave), it will pull up all 15-minute appointments when I am looking for a 45-minute slot.

Recommendations

Look for something that has easy-to-use scheduling.

 

from Midwest Vascular and Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great EMR Software

Ease-of-use

This program is much easier to use than our last program. It took a while to understand how to use it, but once you do, it is worth it.

Functionality

As a medical practice, this meets our needs clinically and for our billing staff as well.

Product Quality

Overall, I am very happy with the program and am glad our medical office made the switch!

Customer Support

Customer support has been great, I have worked with clinical trainers and IT support, and everyone I have come into contact with has been extremely helpful.

Likes Best

WRS is a vast improvement over the last program we used. This program is simple, easy to use and understand, and fairly simple to learn. I would definitely recommend this product to anyone looking for EMR software.

Likes Least

The only problem I have had is that the software will often freeze, and if I am in the middle of charting, I lose my data and have to re-enter it when I close and open the program back up.

Recommendations

EMR programs are very complex and need need to document everything, so make sure you take advantage of all this software can do. Take the training, listen to tips and tricks of super-users, and have time to play around with test patients in the system.

 

from Midwest Vascular & Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Product Review

Ease-of-use

It's easy to use and quick to find health records on patients.

Functionality

So far, this meets all of my needs. It seems to be better than our last EMR and offers everything in one place.

Product Quality

Waiting Room Solutions is a quality program and has excellent customer support when needed.

Customer Support

Waiting Room Solutions has excellent customer support when needed. I have reached out a few times and have had all my questions answered.

Likes Best

Our medical office has been using this EMR software for a few months now, after switching from a previous EMR. Compared to our last software, this seems easier to use. I'm able to find medical records, labs, and reports quicker. Also, the patient portal on the website that ties in with the software has been great.

Likes Least

I'm not sure if this is a WRS problem or a network problem, but this software does freeze up and need to be closed and re-opened more than occasionally.

Recommendations

Take a while before your office goes live, and make sure you fully understand how to use this software. Ask for help if anything is unclear.

 

from Midwest Vascular & Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Waiting Room Solutions Review

Ease-of-use

So far, this software seems pretty straightforward and easy to use. With any new program, the longer we use it, the easier it becomes to use it.

Functionality

As a surgical RN, this does not currently meet all of our needs for charting. We are working with WRS for a solution.

Product Quality

Overall, this is a quality software program, minus a few glitches.

Customer Support

Everyone I have worked with has bee great, any problems I've had were addressed, and I'm pleased with the help offered.

Likes Best

This software is relatively easy to use. There are a few glitches here and there, but generally all issues are addressed from the support team in a timely manner.

Likes Least

The ease of use and navigating through different areas could be better. Our office has been using this for a few months, so there's still more to learn.

Recommendations

Take the online training and utilize the training offered from support staff at WRS.

 

from Midwest Vascular & Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Still learning the bells and whistles

Ease-of-use

Charge entry is easy and quick. Getting around from screen to screen is easy. You can change or update insurance on an existing claim and easily re-bill it.

Functionality

It has flexibility for special practice for both clinical and medical staff. You can check records while entering charges without getting out of your screen change.

Product Quality

It has flexibility for special practice for both clinical and medical staff. You can check records while entering charges without getting out of your screen change.

Customer Support

Some departments were better than others in helping with the transition from our old software and training.

Likes Best

It's easy to navigate. It's easy to bill, to change the insurance on a claim, and to bill secondary insurances

Likes Least

Viewing claims history cannot be done easily at a glance.

Recommendations

If you can, allow more time for a conversation from another software. It takes a while to get the software and the clearing house set up.

 

from Midwest Vascular & Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Still learning all the bells and whistles.

Ease-of-use

Charge entry is easy and quick. Getting around from screen to screen is easy. You can change or update insurance on an existing claim and easily re-bill it.

Functionality

It has flexibility for specialty practices both for clinical and medical staff.

Product Quality

You can check medical records while entering charges without getting out of your charge screen.

Customer Support

Some departments were better than others in helping with the changeover and training.

Likes Best

It's easy to get around. It's easy to bill, change insurance on a claim, and bill secondary insurances.

Likes Least

Viewing a claims history can't be done easily at a glance.

Recommendations

If you can, allow more time for a conversion from other software. It takes a while to set up and get the clearing house set up.

 

from Midwest Vascular
Specialty: Vascular / phlebology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

So far, we have experienced fairly positive feedback.

Ease-of-use

It's self-explanatory and easy to maneuver through. However, when rolling it out, the company may want to put a person in the practice for a few days.

Functionality

It pretty much covers everything we need. I can't think of anything else now.

Product Quality

Quality is good. We don't have problems with any particular module.

Customer Support

They have been good to us, and we appreciate it. They get back to us quickly.

Likes Best

We like the WRS' willingness to develop new systems to meet the practice needs.

Likes Least

Just implementing any new product is a pain. It takes time to get used to WRS.

Recommendations

Truly, the tech service is good. WRS is willing to develop new uses for our practice.

 

from Midwest Vascular
Specialty: Vascular / phlebology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great program that is easy to use!

Ease-of-use

The tabbed EMR chart setup is great! You can navigate easily through the patient chart and find your way back to the starting point without losing any data.

Functionality

The functionality is great with this product. All modules work together, and it is easy to navigate through the system.

Product Quality

Attention to detail was used when putting this system together.

Customer Support

The support ticket system works well. It helps a lot to be able to route your problem to the correct department, and you also receive prompt responses.

Likes Best

The vendor is always looking for feedback to improve the workflow and system.

Likes Least

I wish the payment posting had more options for capturing denial remark codes from insurance.

Recommendations

Ask lots of questions! If the vendor doesn't understand your workflow, they can't find a solution for you. This vendor has been very accommodating in finding solutions and improving workflow for our office.

 

from Midwest Vascular and Varicose Vein Center LLC
Specialty: Vascular / phlebology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Fairly easy to learn and use EMR system

Ease-of-use

It's easy to learn. The web sessions help with learning. it addressed most of the needs of our office.

Functionality

So far, it does everything the front of the office needs.

Product Quality

It addresses all areas of EMR, charting notes, scrips, orders, labs, and testing.

Customer Support

They always answer our questions or get right back to us.

Likes Best

It's easy to locate faxes and chart notes. The help techs were polite and eager to solve problems.

Likes Least

At present, it's running slow, but apparently, that problem is in the works of being fixed.

Recommendations

Onsite, office-specific training would have been helpful.

 

from Midwest Vascular & Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

My thoughts and comments

Ease-of-use

It flows pretty well with the way we work with patients and how our workflow in the office is.

Functionality

It works pretty well. I just wish some things were in tabs with others, but besides that, the flow is pretty good.

Product Quality

It glitches a lot, freezes, and kicks us out frequently.

Customer Support

Everyone has been very helpful and understanding with us while trying to learn this new system.

Likes Best

It is easy to navigate through. I like the hover function the best because it shows everything that we use on a daily basis.

Likes Least

It does not have everything in the same area. You have to jump back and forth between tabs and pages to find the things you need.

Recommendations

Keep an open mind. Everything has its own ease and difficulties.

 

from Midwest Vascular and Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: Single user Portfolio size: Single user

Review of WRS System

Ease-of-use

It's easy to use. There are just a few glitches that need to be resolved.

Functionality

It works well when the system doesn't freeze or experience glitches.

Product Quality

The glitches and system freezes need work.

Customer Support

They have great customer support! They are always able to help and walk you through the necessary steps.

Likes Best

It is easy to use and to navigate.

Likes Least

The system constantly freezes and makes it hard to move on to the next patient quickly.

Recommendations

Have patience while trying to get to know this system.

 

from Midwest Vascular and Varicose Vein Center
Specialty: Vascular / phlebology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

User-Friendly EMR System

Ease-of-use

The straightforward options make this easy to use and navigate.

Functionality

Our office combines a typical clinic setting with a surgical center. WRS works great with the clinic procedures, but we are still working out the bugs to make it fully operational for our surgical center.

Product Quality

So far, so good. The quality seems to be top-notch; it's much better than previous EMR programs I've used.

Customer Support

This may be the best part of all. I have reached out numerous times to IT support and have been overly impressed with the help I've received.

Likes Best

Although new to this program in the last 6 months, it already is much easier to use, and it streamlines many functions compared to our old EMR software. Navigation is simple, and customer service is fantastic. I have reached out multiple times for assistance and have been very pleased with the help I have received.

Likes Least

The only complaint I have at this time would be with building templates. It seems a bit more difficult than with our last software, and doesn't it have the same options as what I am used to.

Recommendations

This is an all-in-one software. It combines everything we need, even our website. Have the billing incorporated also saves our office time. It takes a bit to get used to, but once you learn the software, it is an easy, user-friendly program.

 

from Concord treatment center
Specialty: Mental & behavioral health
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

It's the best EMR on the market

Ease-of-use

This product is super easy to use. Tons of educational videos and seminars are a phone call or email away.

Functionality

I'm 100 % satisfied. This product does pretty much everything we need in our practice and then some. It's very user-friendly.

Product Quality

This product is 100% satisfying. We have been using it for over three years, and it's the best one on the market. It meets all our expectations, from scheduling appointments to billing to patient portal. It's super easy to use.

Customer Support

Support is amazing, especially our rep, who is very helpful in every aspect.

Likes Best

I like pretty much everything about this product and vendor: how easy WRS is to use, how fast you learn it, and how help is always a phone call away.

Likes Least

There is not much I don't like about this EMR. The only thing I would add is some kind of flag for emergency messages.

Recommendations

I really like the speed of WRS Health EMR. I never have to wait any length of time for things to load or download. With WRS Health EMR, I have the ability to create templates so that the EMR looks the way that I want it to look.

 

from Advance Medical
Specialty: Surgery
Size of portfolio: Single user Portfolio size: Single user

Very disappointed in this system due to lack of continual improvement.

Ease-of-use

The system often erases what you type into the HPI. I often use Word and then copy and paste into WRS, as the spell check only applies for lowercase words. Also, I do not want to have to retype things, as this is a waste of time. I cannot easily add doctors for surgeries they did. The hospital field is limited in characters, which is another easy fix that has been ignored for multiple years. Surgeons deserve credit for their surgeries performed. It's not easy to change a surgery field, as this field is not editable. If you misspell a surgery, you have to delete it and start over.

Functionality

The needs not being met are customer service needs. Their staff has attitude when improvements are suggested. If I did not have to re-enter demographics and history on each of my patients, I would switch EMRs

Product Quality

I think this system's main flaws are that support staff only pretend to be responsive to end user's needs. Photos are not put into the progress note by date. As I do wound care and skin improvement with lasers, this a big downside. I want to show my referring doctor's improvement in wounds sequentially. This system does not allow for that easily. You can store your photos in the system. You can't put them into your notes well.

Customer Support

Customer support, in my opinion, leaves a lot to be desired. Instead of being helpful, suggestions for improvement are routinely ignored. The ticket system is a pain. I would prefer a direct email. This company makes me feel unwanted. Instead of helping me through a problem, they send me messages that say they are not going to work on the problem that I feel is important because it is not high priority for them. I want a system that wants to make my life easier. This system and this staff couldn't care less.

Likes Best

I demoed 10 programs before deciding on this EMR. It looks easy to use. It has tutorials. I liked that it had coding assistance. It is only good for coding assistance in an office setting. If you happen to practice outside an office setting, such as in a nursing home or in individual home, you are out of luck, as this feature is not functional, even after I have asked for this for five years.

However, it does have a professional look when you print out your progress note.

Likes Least

I would not purchase this again. I requested a drop-down scheduling system and was told this would cost me a considerable fee. I asked for the company to coordinate with my phlebotomist so I could get labs uploaded automatically. This was another fee. The company has not strived to continually improve itself. These are simple programming issues that have not been implemented although they could make my life easier. Customer service has been slow to respond to 90% of my needs. Spellcheck was added after several years of me asking for it. Spell check still does not work for capitalized words or titles. They need additional programmers to fix problems as they are noted by every doctor. Years is a long time to wait for improvements.

Recommendations

Choose a system where the customer service is responsive to your needs. If you want the system to improve with you, this system only slowly improves. I have been patient for years. I have given multiple tickets for improvement of this system. Every request for improvement has proven to be a battle. I'm very disappointed at the customer service here. I'm disappointed most with staff reactions to improvement requests. Instead of trying to implement improvements steadily, I feel ignored.

 
 
Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (888) 918-2745
Call us for a Free FastStart Consultation: (888) 918-2745