WebPT Software


 

WebPT is a cloud-based electronic medical record (EMR) and practice management solution tailored specifically to rehab therapists. This cloud-based system allows therapists, directors and front-office staff to access medical records anywhere, anytime, from any Web-enabled device.

With its therapy-centric design, scalable architecture and online access model, WebPT allows users to document, schedule and bill without having to worry about hardware installations and upgrades. Other features include an integrated, multi-user scheduler; automated appointment reminders; an external document uploader and a suite of reporting tools to track everything from staff productivity and referral sources to appointment cancellations and lost patients. Lastly, the WebPT Billing Service—as well as integrated billing with a variety of certified partners—ensures that clinics experience reliable, accurate claims submission and processing as well as maximized reimbursements.

 

WebPT - WebPT Dashboard & Daily Agenda
 
  • WebPT - WebPT Dashboard & Daily Agenda
    WebPT Dashboard & Daily Agenda
  • WebPT - Patient Scheduling
    Patient Scheduling
  • WebPT - Billing Records & CPT Codes
    Billing Records & CPT Codes
  • WebPT - Physician Referral Tracking Report
    Physician Referral Tracking Report
  • WebPT - WebPT Outcomes Report
    WebPT Outcomes Report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

228 Reviews of WebPT

 

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Software Advice Reviews (135)
More Reviews (93)

Showing 1-20 of 135

Racheal from Speech Therapy Services
Specialty: Speech therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Ideal for PTs, requires more time for SLPs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to see improvements under assessment and goals. Goals should be seen that have been met or discharged during active treatment.

Pros

Easy to correct mistakes, Alerts you on mistakes, dashboard prompts you on incomplete documentation

Cons

Extremely slow loading time, billing procedures, geared highly towards one therapy discipline. requires you to make your own profile if other therapy disciplines

 
 

Uzma from Professional Care PT
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Efficiency of WebPT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, this is one of the better documentation software available. It has been around for a while and they seem to know what a PT and its office would need.

Pros

1. It is user friendly
2. It has many levels to it such as scheduling, and billing
3. It double checks all documents which helps especially with certain insurances
4. Options for patient to get reminders and paperwork via the web or text

Cons

It is expensive. Each item such as scheduling and billing is separate and each user is a separate cost as well.

 
 

Betty from South Kona Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Disappointing that they schedule down time when clinics in Hawaii are still open

Ease-of-use

Functionality

Product Quality

Customer Support

Promises made by sales, account reps and the owner were not kept.

Pros

Enough positive that we've used it since 2012. We have seen several good updates, but as with all updates they change other things in the program. They seem to have amateur IT staff.

Cons

Sold their product in Hawaii without support available. Promised they would never again schedule down time during Hawaii clinics hours. Then they did it again

 
 

Jody from Communication Development Center
Specialty: Speech therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

WebPT does not work for ST although they will tell you it does...it is very specific to PT

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

After transitioning over to WebPT, we ended up having to go back to Quickbooks. We are now using Clinic Source and it is amazing for ST. We are now very happy after the past 4 months of chaos.

Pros

Representative on Onboarding and on Therabill support are the stars of the team. There is not anything else positive to report

Cons

There is no versatility. Once something is entered there is no way to go back and change it; It requires the purchase of 2 programs to make it work both WebPT and Therabill; The cost is high and there is no coordination between the two programs. WebPT knows nothing about Therabill and vice versa. WebPT just bought out Therabill and they don't know how to run it, it was down for 2 days; They have poor customer service often taking a week or more to respond with help. Overall this program has been an absolute disaster for our company.

 
 

Tina from COPE Center for Colorectal and Pelvic Health
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Organized, easy to follow, supportive help when needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The documentation system is quick, with check boxes, but also allow the ability to type. You can upload your signature to your treatment notes and you can fax them via the EMR system.

Cons

Notes did tend to be long, and I wasn't sure if the physicians even read them due to this. It's on the expensive side for a small practice.

 
 

Rachel from Excel Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Web PT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is so user friendly! It was easy to implement and easy to figure out new things. The customer support is excellent.

Pros

easy to use and logical

 
 

Allison from C.U.E.
Specialty: Speech therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Raving about this software!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this product. I recommend it to all my colleagues who are starting private practices

Pros

Easy and efficient to use by detail oriented and specific

Cons

N/a

 
 

Jane from Joint Effort Rehab
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Good system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

WebPT is thorough, yet user-friendly. We have had very few issues or complaints from our staff after starting WebPT 4 months ago. I recommend it to anyone looking for a rehab documentation system.

 
 

Darcie from Joint Effort Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Darcie

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Have only been using WebPT for about 6 months. Easy to use but not enough features

Pros

It is fairly easy to use

Cons

Having to "add" address, phone numbers, emails etc for each item is cumbersum. Should be able to have all info in one screen . Very limited on the types of reports you can run for marketing and internal use.

 
 

Michael from Sen Chiropractic, Inc.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Just a emr

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

After using webpt for 3 months then putting it on hold for 3 months then canceling my account, pretty much tells you that I didn't like it. I was sold on the product by Webpt support stating that I would be able to generate superbills and submit claims to officially but then once I signed up there was no such thing. I had to purchase more options to do that when initially they told me I could with the package I had gone with

Pros

Honestly, can't think of one. I know some PTAs liked it because the ease or recreating a note, but every software has that now

Cons

It is not Chiro friendly. The told me it was but once going through it was just all typing and make my macros. Long process or initial notes and daily notes

Advice to Others

Chiros should stick with a Chiro software. Due to having a Pt within the practice, she wanted webpt so I was forced to use it but then she wasn't using the program at all and went back to paper notes

 
 

Dan from Agnesian
Specialty: Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

WebPT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used WebPT since it was first developed. Recently we were purchased by another larger organization, which wanted to utilize another EMR. We went through a formal evaluation of several EMRs and eventually decided to implement WebPT system wide.

Pros

Excellent product and great service.

Cons

None.

Advice to Others

Don't waste time with other products. WebPT is the best.

 
 

Eunice from CASTROVILLE PHYSICAL THERAPY & SPORTS MEDICINE REHAB
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

It's great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Works well, easy to understand. Not so terrible to transition to.

Pros

Not so terrible to transition to. I'm sure I would love it more if it's where I started

Cons

Transitioning is bothersome.

Advice to Others

It is the easiest compatible software you will find for the most decent of prices.

 
 

Chris from Joint Effort Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Good option for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the software is decent. I feel there are some areas they could improve, but based on the availability of other software (specific to rehabilitation) this is the best option for the price with no contract and unlimited free upgrades.

Pros

They have awesome customer service! They keep their software up to date and are constantly making changes to improving their system. They have awesome provider & biller education articles, keeping me up to date with current industry requirements.

Cons

WebPT's system takes forever to save, especially when doing documentation. Because you have to save any time you do anything it makes simple tasks take longer than necessary. A quick autosave feature would be nice. WebPT's system could be more user friendly. With data entry you're constantly clicking having to switch from keyboard to mouse several times. It would be nice if they had keyboard shortcuts (ie 'alt' 'tab'). A lot of the improvements that could be made in WebPT are small things, but things that would make it using the software more efficient.

Advice to Others

DO NOT USE THEIR BILLING SOFTWARE! The billing software (Therabill) that WebPT is contracted with is horrible and not user friendly. It lacks the ability to do basic functions any billing software should. Our previous billing software (from 2004) had more & better features then their current software, and it doesn't look like Therabill will be changing any time soon. Not to mention a lot of information doesn't even transfer from WebPT to Therabill, making double the work.

 
 

Katie from Arrow Speech Company
Specialty: Speech therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Too expensive for a small practice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This product is outrageously expensive for small or growing practices. There is a lack of customization on certain features.

Pros

The ability to fax and keep track of data easily are 2 pros.

Cons

Price and lack of customization (not peds or SLP friendly) for certain forms are downsides.

 
 

Alexandra from Lk Oconee Rehabilitation and Performance Center, LLC
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Love our WebPT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Used for a couple of years, jumped ship for a year, and now we're back!

Pros

Awesome customer service - always available and respond quickly. Prior to the new year, we were contacted by WebPT to see if we had challenges or any suggestions for improvements. It's nice to see software companies reach out to their subscribers for information in making their product better - (after all, we are the ones using it and can usually provide great feedback for improvements).

Cons

Would like to see more options for the agenda and reports; more sort/filter options

Advice to Others

Suggest others find out exactly what they need from the software.... the list of needs / wants, etc. and go from there. Not all software is created the same so do your homework before jumping in.

 
 

Erick from SpeechCom, Inc.
Specialty: Speech therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Early but happy thus far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We're only in the setup stage but everything seems to be working well & we're impressed with the support.

Pros

After researching at sitting through several demos this seems to be the most complete & user-friendly product for our specialty which is Speech Therapy.

Cons

None to mention yet.

Advice to Others

The fact that WebPT has a 99% retention rate should give you confidence.

 
 

John from The Answer Physical Therapy & Medically Integrated Fitness, LLC
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Generally a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

WebPT is very user friendly and has made my new practice launch much easier.

Pros

Very affordable, daily notes are simple to complete, and customer service is extremely good.

Cons

Initial evals take a long time to complete, but they end up being very thorough, so I guess it's worth the time.

Advice to Others

My practice is small, and I am the sole provider as well as office manager at this point. From this perspective, WebPT is very good, and I strongly recommend it.

 
 

Damon from Cawley Physical Therapy and Fitness, LLC
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

What WebPT has done right since it was created.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The interface was designed by a PT. From the start, they tried to make the graphical user interface as friendly as possible. It has always been the best product for the $ in the Outpatient PT realm that I have used. They understood early on that software is a service. When hospital systems were paying for poorly designed software systems with 1980's style templates that played well on the back-end with their existing systems, WebPT was constantly improving their interface to make the least important part of a clinician's jobless aggravating and faster.

Pros

The drop down, fully customizable GUI.

Cons

They failed to create an intuitive interface that learned from a therapist's interaction. Maybe I am expecting too much, but repetitiousness is inherent in patient care. That being said, the primary deficit I noticed over the years is that a goal template is lacking. I include 10-15 goals in each of my evaluations for a reason. I still have to select each goal via a slow, step-by-step process. Their billing service also gets a negative because they charge a percentage to process cash pay patients. Which means you are getting charged for service on an account that they are doing nothing with. This may not seem like a lot at first but ends up costing a clinic a great deal of money.

Advice to Others

The best software I have used for outpatient PT. It will improve when they add voice recognition capability.

 
 

Rachel from Dynamic Home Therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

WebPT dementia care OT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is straightforward and easy-to-use. The only concerns I have had with the product include that not all of the functions work properly on a tablet. I do home care, so tablet use is essential. Also, most of the assessments that I use are not listed in WebPT's database, requiring me to upload the information myself, which is not a problem, until it maxes out at 3 additional assessments. Other than those minor details, I have had a successful experience with WebPT.

Pros

Web-based, quality support.

Cons

Not all functions available from tablet, limited assessments.

 
 

Chelsa from Silver State Speech Therapy
Specialty: Speech therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good Overall Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a Speech-Language Pathologist, I find that WebPT is certainly geared towards PT, however, I have still enjoyed it as a system overall. I especially love how it links to Therabill, making billing a very easy experience. I find that there is a superfluous amount of information on each page that cannot be deleted or modified to personalize it, but if you can skip through that it is a good system.

Pros

The tech support is UNBELIEVABLE. Honestly, the support is the best I've ever received from any company. Ever. In my whole life.

Cons

I don't like how you can't gear the page more towards your discipline and I don't enjoy the incredible amount of unnecessary information that is present on each page.

Advice to Others

Do your research as an SLP when shopping for EMR systems to decide if this fits your needs, however, I am overall happy with my choice and don't plan on switching.

 
 
 
Showing 1-20 of 93

Alexandra from Malibu Rehabilitation Center
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We have always had a great experience with WebPT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of scheduling with the appointment reminders! Our patients love that feature! It would be great if you would set it up so that patients could respond to the text reminders. Ex: Respond "1" To confirm "2" To cancel.

Cons

There has been quite a few glitches lately or "RUH ROH" down time that has made our work days a little challenging.

Source: Capterra
 

Nolan from Sports & Wellness Physical Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
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its exactly what PT and OTs need!

Pros

Easy to use
Covers everything PT/OTs need
Customizable for the therapists to show only codes they actually use

Cons

Accessing patients info could be easier, but it's still not difficult.
When running reports you have to be sure to open a patient's chart from the report by "open in new window" if not you'll have to re-run the report.

Source: Capterra
 

Ashley from WW Physical Therapy

June 2017

June 2017

A great product could be better with more features and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's user-friendly. It's' easy to teach/train. Key features being added helps overall.

Cons

It lags, not as fast and clean as far as transitions within the software. Need a lot of more tools, some features should be free, exa outcomes.

Source: Capterra
 

Annette from Schultz Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great software for Physical and Occupational Therapy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Ease of use, scheduler, sends email , text or phone reminders for appointments. Ability to upload documents directly to patient chart, email medical documentation to referring Doctor from patient charts.

Cons

only one dislike about software is unable to link family members to each other; parent to children, and spouses to one another .

Source: Capterra
 

Trent from Impact Physical Therapy

May 2017

May 2017

Easy to use with great customer service. Plenty of options to perform outcome measures.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about WebPT is the overall ease starting this service as a new graduate. Plenty of options to pick from for outcome measure and customization of templets.

Cons

I wish there was more customizable options for the home exercise component. Also having more exercises to pick from. The current list is limited.

Source: Capterra
 

Robin from Impact Physical Therapy

May 2017

May 2017

Easy to use and customer support is very responsive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used the software for one year and have found it to be very user friendly for a beginner like myself.

Cons

Sometimes the integration with Therabill doesn't seem to work as seamlessly as it should but for the most part it works very well.

Source: Capterra
 

Leanne from Strive Physical Therapy Sports & Wellness

May 2017

May 2017

Great EMR/Scheduling software with amazing customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All encompassing, continues to update and improve, amazing customer service/support, allow opportunities for customer growth and continued learning opportunities.

Source: Capterra
 

Randy from East Valley Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I have used WebPT for 4 years and am very happy with its reliability and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to remain compliant with all documentation requirements

Pros

Availability of outcome forms, large selection of tests and measurements to select from, and a fairly quick and easy method for selecting proper ICD-10 codes. Quick and easy method of selecting properICD-10 codes

Cons

Would like to see a discharge form that is less complex that can be easily and quickly read and understood by the physicians that we send it to. Physicians receiving the WebPT EMR D/C are not necessarily familiar with the WebPT format, and have occasional difficulty with determining the patient's status

Source: Capterra
 

Randy from East Valley Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I have used WebPT for 4 years and am very happy with its reliability and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Compliance with documentation requirements

Pros

Availability of outcome forms, large selection of tests and measurements to select from, and a fairly quick and easy method for selecting proper ICD-10 codes.

Cons

Would like to see a discharge form that is less complex that can be easily and quickly read and understood by the physicians that we send it to. Physicians receiving the WebPT EMR D/C are not necessarily familiar with the WebPT format, and have occasional difficulty with determining the patient's status

Source: Capterra
 

Laura from HARTZ Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I dreaded learning WebPT but was pleased to find it extremely easy to use. I can document quickly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy and efficient documentation cutting down on documentation time. Easy process to enter charges in daily notes. Easy access to notes spanning different office locations which is convenient for therapists working in multiple locations.

Pros

It is very intuitive. Easy to learn and access information. SOAP notes are very quick and efficient. Customer service has been prompt and helpful.

Cons

The HEP program is clunky and difficult to use. We work around it by scanning in paper copies of TEs.

Source: Capterra
 

Ashly from HARTZ Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

WebPT is so user friendly and as a front desk worker it is the number one thing I look for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An all inclusive program that is user friendly and allows me to do my job in a timely yet professional manner.

Pros

It is extremely user friendly. Everything I need to use is easily accessible or in a logical spot. With the new update I also like the addition of the blue i's for short cuts to useful information. I use this program at least 8 hours a day and sometimes even 12 hours. If a program isn't user friendly it effects my entire job and therefore patient interaction. With WebPT it makes patient interaction timely, and therefore impresses patients, and makes them trust that we know how to help them.

Cons

If I would have to answer this question, the only thing I can think of is that when I need to call tech support it is usually due to wrong visit counts or used authorized visits. This is extremely important so that I can keep the patient informed if we are running out of insurance visits, and authorized visits ensures we get paid for our services. We have a very caring staff, but we can't give away all our services for free or we won't make it as an office.

Source: Capterra
 

Michelle from Northern Colorado Therapy Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I started using WebPT when I started my private ST/OT practice. I needed a Medicare compliant EHR.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Value for Money
Value
Support

Sanity, simplicity, assurance.

Pros

WebPT does the heavy lifting for me. They submit information to Medicare on my behalf, send my charges to my billing software, allow me to fax directly from the system, and so much more!

Cons

It is not as tailored to and customizable for SLPs as I would like, and changes to that are slow in processing.

Source: Capterra
 

Samantha from PNWPT

April 2017

April 2017

WebPT sales team is great but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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WebPT is good, but it does slow down our PT's a lot more than our older system. The sales team pitched it out to be a greater software system with everything integrated together (webpt and therabill) whereas they are two different websites. Overall, its a good product.

Source: Capterra
 

rebecca from Catholic Health and Rehabilitation
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Very efficient system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WebPT was an amazing system I used at the rehabilitation facility I worked at. The staff has said WebPT has helped them remain compliant, as it makes sure you follow all guidelines for documentation and you have to do that in order to stay compliant. This level of compliance security has helped incredibly. In two separate audits (one for Medicare and one for Medicaid), representatives asked the team to provide their documentation for review. However, once I informed the reps that we used WebPT, the representatives automatically assumed they were compliant. The Medicaid rep even went so far as to say, Oh, if you use WebPT, we know your paperwork is in order.
Additionally, Doctors love the reports we send them. He said. The level of credibility helped us built close bonds with local physicians has even led to opportunities to join those providers networks. Very great systems I had no complaints.

Pros

Reducing time and paper costs

Cons

None

Source: Capterra
 

Colleen from Hilltop Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Compliance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WebPT has opened our eyes to lots of policies and procedures we might not always know about without them requiring them to be done. They customer service is always soooooo nice, helpful, and knowledgeable.

Pros

The ease of entering all the info through the patients account and the reports that WebPT generates.

Cons

there are some reports that we had with our old software that were very helpful and could use. Doctor referral list for all users, appointment list (includes all future appts for all patients), etc.

Advice to Others

Overall I think it's great. User friendly and easy to tech new employees how to use.

Source: Capterra
 

Joy from Hartz Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Our first EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

When I started working in this office, we were still using paper charts and a had written scheduling book. When we moved into the electronic age and joined up with WebPT, we were a little nervous - but were quickly surprised and very pleased how easy it was to use WebPT and now I can't imagine not having it! I love that there are always new things added and improvements made that aid in the ease of use. My experience with the customer service/support staff has always been positive - everyone is always very helpful.

Pros

Ease of Use

Cons

since it is internet based, if we lose our internet connection, we are at a standstill.

Source: Capterra
 

Drew from HARTZ Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

First EMR experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we experienced a smooth rollout with WebPT. I have appreciated the prompt customer support as well as the constant updates to changes in medicine WePT provides!

Pros

Customer support has been phenomenal!

Cons

Difficult to add outcome measures.

Advice to Others

Great experience for a first time EMR user.

Source: Capterra
 

Missy from HARTZ Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

WebPT Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, for the front desk use I think it's great with scheduling and everything. The only thing I wish was better was how it keeps track of scripts and auths. I wish it would also keep track of how many visits have been used AND expiration date - as far as I know- and can see it- it only keeps track of expiration dates.

Pros

Ease of scheduling

Cons

How it tracks auths and scripts

Advice to Others

n/a

Source: Capterra
 

Peggy from Above & Beyond Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

WebPT- Best PT/OT/SP software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using WebPT for over 5years. When I switched jobs, over 1 1/2 years ago, the company I interviewed with, was looking for new software. I told them I would take the job if they changed their software to WebPT. They did! They are extremely happy they changed to WebPT.

Pros

The flow of the software. Very easy to understand. The many alerts that keep track of insurance requirements. The knowledge of the company, when it comes to changes in the Rehab world. They seem to always have some who is trained/schooled in the latest updates.

Cons

I can't think of any at this time.

Advice to Others

I would differently recommend it to all Rehab Companies.

Source: Capterra
 

Justin from Impact Physical Therapy LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

The best service you will get

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Every time I call for Web PT they have been very helpful and have figured out my issue. Thera bill on the other hand could use some help with customer service from Web PT.

Pros

It is easy to use and navigate. It allows you to fax and find doctors easily. The customer service is excellent. Web PT works hard on progressing and improving there product so it is easier for us as Physical Therapists.

Cons

The home exercise program is hard to find the right exercise. It would be good if you could add your own because either I can't find them or the one I want are not there.

Advice to Others

Have Thera bill learn customer service from your Web PT guys. If thera bill and Web PT talked back and forth better it would also help

Source: Capterra