Donately Software


 

Donately is a cloud-based fundraising tool for small to midsize nonprofit organizations of all types. It offers customizable donation forms, peer-to-peer fundraising pages, reporting tools and a mobile-friendly interface.

Users can create custom donation forms and embed them in existing websites, as well as create campaign pages. A donor dashboard allows donors can manage their donations, download receipts and build peer fundraising pages. Automatic email receipts are sent for each donation.

Reporting tools allow users to view donation amounts and other campaign data displayed in graphs and charts. Account administrators can give fundraisers access to their metrics and overall campaign performance. The Donately API also allows users to integrate with other software such as Intercom, MailChimp and SalesForce.

Pricing is a percentage of funds raised. Email support and an online knowledge base are available.

 

Donately - Settings
 
  • Donately - Settings
    Settings
  • Donately - User dashboard
    User dashboard
  • Donately - Charts and graphs
    Charts and graphs
  • Donately - Campaign page
    Campaign page
  • Donately - Embed donation form
    Embed donation form
  • Donately - Mobile campaign page
    Mobile campaign page
Supported Operating System(s):
Web browser (OS agnostic)

97 Reviews of Donately

Showing 1-20 of 97

 

Start your review of Donately

Click to start
http://www.softwareadvice.com/nonprofit/donately-review/

Sylvia from Sylvia Parker Design

July 2017

July 2017

Excellent solution for medium sized non-profit, support is spectacular!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to implement a great looking donation form. Most features we needed were included out of the box, and we were able to customize other functions with help from support to get exactly what we wanted. Customer support is just outstanding!

Cons

It would be great to have more options built into the form editor. I think this will happen with time; the development team seems to be working on improvements consistently.

Source: Capterra
 

Rami from Rescuers Without Borders
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Andrew was an excellent support. We couldn't have done it without him!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

helps us track our donations from our website and enables us to sync with our salesforce.

Pros

The ease of use and EXCELLENT customer support set Donately apart from the rest. We wouldn't have been able to do our job without the help of their support team.

Cons

Would rather have a system that lets me edit the structure of the donate page. Would love to be able to add more features on my own.

Source: Capterra
 

Jennifer from SEAT Center

February 2017

February 2017

Great value and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We reviewed several systems and found that donately hit all of our needs and for a good value. Volunteer management, donor management, interfaces with constant contact, and event management. Very user friendly!

Source: Capterra
 

Camilo from The Real Movement

February 2017

February 2017

The Real Movement NonProfit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using Donately a couple years ago as a way to track, manage, and accept online donations. It's worked, been easy, and operates as a historical record with helpful insights.

Source: Capterra
 

Lauren from Songs Against Slavery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The thing we like best about Donate.ly is how great their customer service is! They answer our questions the same day that we ask them. Being a small nonprofit, this is extremely helpful as we grow.

Pros

Great customer service. Looks great on our website. Easy for users to sign up.

Cons

Some limitations on software. Cannot personalize reciepts. Cannot merge contacts. Users who send in checks cannot see their donations online.

Source: Capterra
 

Jordan from Rivers of the World

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donately isn't perfect, but it's a great tool at a great price. Plus, any experience I've had with their customer service has been incredible... that alone would make me continue using it.

Source: Capterra
 

Kristen from Extended Hands of Hope

February 2017

February 2017

Donation software for small nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched from Anedot to Donatly because of the additional feature of peer to peer fundraising. We haven't really utilized that feature yet but hopefully will in the future. Other than that, the setup isn't much different from Anedot but it is more expensive. It's pretty user friendly. We will keep it for now.

Source: Capterra
 

Tim from thelyonsfam.com
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Simple Setup - Helpful Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Donately on a Squarespace site to receive donations for a year-long fundraising campaign. Integration with Squarespace was a breeze. The form looks great out of the box and had all the styling customizations needed to make look like it was a part of the site. We had zero issues during setup and have had zero issues with both one-time and recurring payments. The application has many features to suit our needs and their support response time has been less than 24 hours, and often within a couple of hours. Combination of setup ease, overall feel of the application, and helpful support make this a no brainer.

Pros

Look and feel, ease of use and install, customer support

Cons

Nothing I can think of

Advice to Others

Familiarity with Stripe is a huge advantage as far managing payments and types of payments (one-time, recurring)

Source: Capterra
 

Patrick from J. Patrick Kennedy Consulting
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

A great fundraising platform at a great price that scales with you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've worked with several start-up organizations over the past couple years and found that Donately fits the goal every time for those org's that need a professional and functional platform that is priced to scale with you. It seems that the creators of Donately get what most nonprofits need with easy-to-create donation forms that are responsive, embed into Wordpress, and equipped with peer-to-peer campaign functionality. Thank you for a great platform at a great price!

Advice to Others

Perhaps an email sign-up check box in the donation form for Mail Chimp would be useful?

Source: Capterra
 

Alex from 600 Million Stray Dogs Need You
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Not bad, just wish it was integrated ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just wish there was a pre-prepared package that allowed for immediate integration with the top 10 crs programs such as Donor Perfect.

Pros

stats

Cons

not integrated with CRS data bases

Advice to Others

Not at the moment.

Source: Capterra
 

Andrew from Give A Day Global
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Donately for Integrative Crowdfunding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donately provides an intuitive and easy to use platform that integrates well with our website. I've rarely contacted their customer service which is a testament to the ease of their product, but when I have my questions have been answered swiftly. Their backend is organized well and it is easy to find the information that you need. The one downside we have found so far is the financial reporting when connecting through third party apps like Stripe to Xero is less organized but not difficult to figure out. Overall we are really happy with our experiences with Donately!

Source: Capterra
 

Jennifer from Jardin de Amor

February 2017

February 2017

Great way to raise money for a non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Donately for about two years. I chose Donately as a way for my sponsors to donate online because it was easy and straight forward about the admin fee. It has been a great site that continues to become even more user friendly. I would recommend Donately to anyone who runs a non-profit and is in need of a way for people to donate online.

Source: Capterra
 

Grace from Songs Against Slavery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Overall very satisfied!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Coming into using Donately, we didn't really have anything else to compare it to as this is our first go at an online donor database.

There are a lot of positives of Doantely (including the automatic receipts, it is so easy to use, our donors seem to like it so far!) and a few things our team has found challenging. (isn¿t really clear on how donors can log-in on their own and change information, can¿t easy merge contacts..etc.)

But anything we haven't liked, your team has been so willing to try and implement the changes as quick as possible. We LOVE that you all are so easy to get ahold of.

Pros

Easy to use and easy to communicate!

Cons

Not as clear on how donors can re-access their log-in. We have had donors accidentally create multiple accounts which then can't be merged into one.

Source: Capterra
 

Jason from Charity Defense Council
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Simple & Easy - Super Refreshing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donate.ly is the most user-friendly donation software I've used. It's very affordable (no fixed fees!), which was a big consideration in our startup phase. We also get top-notch customer service - The support staff is super responsive and always gets me the answers I need. I was excited to learn about some of the new features planned for 2017, especially the more robust campaign functionality. They've built a quality team behind this product and it shows. Two thumbs up. Thanks, Donate.ly!

Pros

Easy to use
Affordable
Great customer service

Cons

Had a couple issues embedding a form on HubSpot, but the support staff was super responsive and helpful. Got it figured out right away.

Source: Capterra
 

Yvette from Pittsburgh Parks Conservancy

January 2017

January 2017

Helpful customer service but not robust enough.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Right now, we are unable to accept ACH payments, which is something we'd love to have the capability to do. Also, having only an option of "on behalf of" and a comment box doesn't always meet our needs for gifts, which are often given "in memory of." We end up with many customers putting their own name in that box, so it's clearly confusing.

Customer service responds promptly and helps us when they can, but if feels like we spend a lot of time and money working with other vendors to help us do things that Donately doesn't.

Source: Capterra
 

Edward from Rivers of the World
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great product with much potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donately has transformed our tracking of donations and online giving capabilities! There is so much more to offer from Donately that we have even yet to explore!

Pros

Ease of donation forms

Cons

Better peer to peer capabilities.

Source: Capterra
 

patrick from Pants Off Racing
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Annual Donations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy and minimal amount of work to do on our end. Like the summary downloads we can call when we want to review all donations.

Pros

It's just easy and we don't really need to think about if our money will get to us. Cheaper than paypal, too.

Cons

Nothing, we only use for the basics

Source: Capterra
 

Nicholas from COLL
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy integration, powerful features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used this as the donations platform for several clients and they all love the ease of use and feature set.

Pros

Integration and powerful feature set.

Cons

Difficulty plugging in API.

Source: Capterra
 

Kaitlin from Kids Across Cultures
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Good For Our Non-Profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really enjoy using Donately as a way for our supporters to donate directly to our cause. I love being able to see a list of people who have donated. I never have had any supporters complain about difficulty or anything of that nature!

Pros

It is easy

Source: Capterra
 

Victor from Learners Chess

November 2016

November 2016

great team fundraising options!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We really like how we can plug in individuals to have their own fundraising page and that their totals can be counted in our team page.

Source: Capterra