Salsa CRM Software


 

Salsa CRM is constituent management software that helps nonprofits build donor profiles, track every donation and interaction, create direct mail appeals and report on all development activities.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends triggered emails and automatically adds contacts to new lists based on their behavior or activity. With social media marketing tools, organizations can share updates, publish schedules or post messages on multiple social media platforms. The solution also offers social sharing options to allow supporters to share their contributions on their social media profiles.

 

Salsa CRM - Dashboard
 
  • Salsa CRM - Dashboard
    Dashboard
  • Salsa CRM - Constituent information
    Constituent information
  • Salsa CRM - Design preview
    Design preview
  • Salsa CRM - Email series
    Email series
  • Salsa CRM - Donate page
    Donate page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

156 Reviews of Salsa CRM

 

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Software Advice Reviews (75)
More Reviews (81)

Showing 1-20 of 75

Mary Elizabeth from Chattanooga Youth Network.
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very pleasant thus far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's worth the struggle.

Pros

I think their biggest pro would be their customer service. They are quick to respond and they are patient with my ignorance of the product.

Cons

The conversion is hard because you have to upload an excel sheet with a million fields. I think I would like for it to be more simple.

 
 

Maria from Lake County Haven
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great CRM for a small to medium non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For reference, our agency was using an old version of GiftWorks before we switched to Salsa.

Pros

Constituent records are easy to navigate and the CRM itself is east to work in (good search capability, easy to see relationships and prospect tasks). Engage email feature offers a lot of tools to cultivate donors more effectively. Support has been great, too. Conversion went very smoothly. All email/phone help as well as recorded/live webinars offer most things you need to know to get set up and running.

Cons

We haven't identified any major cons yet. We are really happy with the product! One area we don't know much about yet is reporting.

 
 

Katherine from Skin of Steel
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Salsa CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The overall product with Salsa Engage (I love this product!) was cheaper than our previous CRM without a P2P program, so it seems more economical and does more for us.

Pros

Good on-line tutorials, great customer support when you call (but don't send a "support ticket" and expect quick turn-around -it can take weeks!). Fairly intuitive to use.

Cons

It sometimes is glitchy, particularly when entering donations manually. Also, getting CRM to populate a customized acknowledgment letter has been difficult.

 
 

Linsay from Secular Coalition for Arizona
Specialty: Political Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overly Complex, Inadequate Search

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

For our needs (small non-profit with about 3000 supporter records), Salsa is both overly complex (i.e., too many features we don't use that makes it complicated) and not complex enough (search functionality is bad, doesn't support text campaigns, etc.)

Pros

Salsa supports tracking supporters by legislative district... but honestly, there's not much that stands out as a pro. It's OK. It does the job. That's about it.

Cons

The search functionality is seriously lacking. I cannot search by the first name - and sometimes, we'll get a supporter who signs up without providing their full name. I can only search by the last name; first name searches don't work, searches using portions of an address don't work, searches by phone number don't work. It's really frustrating and doesn't meet our needs. Doesn't support text campaigns, which is really where fundraising is going IMO.

 
 

Chanelle from The Child and Family Guidance Center
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Would not reccommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Agency just started using this product and it keeps track of contacts fairly well, better than previous software. The email automation features are also solid.

Cons

lack of customer service, if I need help there is no direct line I can call. The product is not very intuitive. Trying to run reports proved to be a challenge.

 
 

Amy from Pegasus Therapeutic Riding
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good for keeping all donor information and notes in one central and safe location

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to easily keep notes, documents, gift details and contact information in one easy-to-access cloud-based location. I had a wonderful experience recently with customer support agent he was Knowledgeable, patient (so very appreciated!!!), follows up, accessible. Thank you!

Cons

I inherited this software and we have some challenges with the ease and quality of reporting. This might be due to the way we set up our system. We are troubleshooting this and will reach out to customer support if we have continued questions.

There are some reports that I'd like to see as automated. For example, top gifts, top donors, etc.

 
 

Mallory from Minneapolis Urban League
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great Product for Small Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salsa Labs makes fundraising and communications easy for our organization. I am a one-woman marketing/fundraising/grants department and I love that Salsa makes it easy to create pages that match our branding. It makes for a seamless interface between the website, printed materials and online forms. The ability to make forms is key for us since it imports the information directly into our donor database. I would highly recommend this product to other nonprofits, especially those with a small staff.

Cons

I wish the training materials could go more in-depth and offer more information on best practices and how their products help you achieve them.

 
 

Gwendolyn from ACHIEVA
Specialty: Human Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Great CRM, Even Better People!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's a great tool - easy to use and you have access to build just about any query imaginable. The best part about Salsa CRM, though, are the people. Their customer service is great! Whenever I've had an issue or a question they've provided personal attention within minutes.

Cons

I would like to see more training and tutorials about best practices and how to unlock the full potential of Salsa CRM. I know it's capable of doing so much more than what I'm currently using it for. I'm eager to learn more about mastering this tool!

 
 

Barb from Village Project
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Peer to peer review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The inability to add off-line donations to individual fundraising pages is our biggest concern at this time. This problem has been detrimental to our fundraising efforts.

Pros

Ability to link together pages with website and social media has been helpful.
Messaging tracking is helpful

Cons

Inability to add off-line donations to fundraising page
Inability to edit transactions
lack of compatibility with Donor pro

 
 

Kacie from First Coast no More Homeless Pets
Specialty: Animal Welfare
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Props to Donor Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Thank you for being such a great team to work with!

Pros

The straightforward ease of use and the fabulous help I receive from the support team. I have worked with other databases that are cumbersome and not user friendly.

Cons

Sometimes things are named wonky things.

 
 

zoya from Minnie's Food Pantry
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

ABSOLUTLEY HORRENDOUS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

PLEASE DO NOT WASTE YOUR MONEY

Pros

NOTHING at all. Waste of Money. Waste of Time. Waste of everything. They are horrible. Their service is horrible. They are misleading and negligent in their information they provide.

Cons

Customer service is horrible. They promise you if their system does not work with your data you can cancel. They say if you are unhappy with the customer service you can cancel at anytime. They are a pain to deal with. They say "there is no way for you to get out of your contract" despite what they tell you before you sign up. They do not work with the customer. They do not give you contact information for anyone else to help you. Save yourself the headache.

 
 

Lorelei from Age and Gender Equity in the Arts
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Salsa CRM is an Essential Tool for our NonProfit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salsa has helped us keep our donor database in order since we began in 2014. Starting with a powerful product like Salsa has given us room to grow as an organization without losing data.

Cons

Like any other product of this nature, the more time you commit to using it, the better you will be able to use it. It requires committing to training to better understand its value.

 
 

Becky from Pet Pal Rescue, Inc.
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Helps with our donor maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salsa has been an adventure. To get customer support, you have to send an email as far as I have been able to see. However, once you get someone to call you they are very knowledgeable, helpful and pleasant. They do follow-up emails to verify that everything is working for you. We have been able to set up lots of categories to make our donor database very specific. This is great when trying to determine how best to approach different groups for donations.

Pros

Lots of customization.

Cons

No phone number to call for help that I could find.

 
 

Ben from Eleonore Rocks Foundation
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great online fundraising platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We moved from simply accepting paypal payments 4 years ago to Givezooks. Salsa's acquisition and implementation of givezooks into their CRM gives us exactly what we need for our small 501 without paying for a lot we don't.

Pros

How easy it is to create annual campaign and new grassroots fundraising pages.

Cons

I wish my team members could reset their prior year pages without creating new ones, and i could just re-link them to the new annual campaign

 
 

Vivian from IVAS
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Salsa support is not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this software.

Pros

I do not like much of anything about this software since Salsa took it over. They are non-communicative and support is not good.

Cons

They keep updating the software but they tell the users nothing about what the update is. The user is forced to try and guess what is going on. Each update seems to make something about the software worse. Took 7 days to get a country code added. This took 2 hours when it was Tower Care. Spreadsheet views keep getting messed up. Says there is an error, then the spreadsheet opens and the software closes.

 
 

Margaret from Light of Hope Kenya
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Some pro's but very difficult & terrible at Events

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are some great features about this product, but it is a very difficult system learn and manage and the Event platform isn't fully integrated between DonorPro and Salsa (these 2 companies merged), making it VERY difficult.

Pros

Customer Service is great. Being able to call in and get a live person when I have a question is awesome. I also like the Salsa Engage platform for email blasts, posting on social media, and creating fundraising campaigns.

Cons

Difficult CRM to use and learn, and not that great once it's up and running. Also, Event Platform is not fully integrated between the DonorPro side and the Salsa Engage side. It is easy to set up the fundraising landing page and registration in Salsa Engage, but after that you are left to figure out how to bring those registrations back over to the CRM side, where you supposedly would assign them seats, bidder number and check them in. It was so difficult trying to find a person that could answer my questions, (they admitted that it didn't work properly), that I finally downloaded the info to an Excel Spreadsheet and highlighted 400+ people with a yellow highlighter! Also at check-in, we pre-authorized credit cards in the CRM, and used the recommended cc sliders, but it took forever as they wouldn't pre-authorize unless the address was exactly perfect. (Our old Event Platform would gather that CC info at check-in and pre-authorize with out having to type in an address, or much of anything.) This made registration so slow that we received numerous complaints and it was very stressful.

 
 

Libby from St. Anthony School Programs
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Do not go with this product

Ease-of-use

Functionality

Product Quality

Customer Support

I have worked with this product for 2 years now and it does not have the ease of use and capabilities that I was told it does when I first started. We pay for husbands and wives as separate records even though most of them donate as a family unit, not as an individual which messes up our accounting. Pulling reports is like pulling teeth, very difficult and when I call or email for help I am told the solution is an easy one; but after a half hour on the line I am told that what I need cannot be done; which in my book is unacceptable for someone to tell their consumer. I would not recommend this product to anyone ever.

 
 

Maude from Wellness Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Perfect for Us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salsa CRM, also known as DonorPro has been the perfect solution for our non-profit. I love the way I can customize field and create detailed reports.

 
 

Kem from Institute for Justice & Democracy in Haiti
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Simple enough but not too unique

Ease-of-use

Functionality

Product Quality

Customer Support

Salsa has an attractive interface and it is simple enough to figure out how to do most things, especially by searching the Salsa Commons. However, I have some of the same problems in writing emails as I did with eTapestry: There is a very limited number of things I can do with formatting. I actually had to learn a small amount of html in order to get around some of the problems, like being able to attach a link to an inserted image. There should also be more formatting options in terms of things like text wrapping around an image.

Pros

It's pretty user-friendly and the email blast archives are a great way to share past emails.

Cons

Some of the features are very basic and require knowledge of html or paying for an expert to make a unique product (e.g. email, donation page)

 
 

Debra from Northwoodcare Inc
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have found Salsa CRM to be a great choice for our small organization. We have more features than with our previous product and the customer service is fantastic! We have had a few issues with the design of Salsa CRM and some of the features but nothing some tweaking to our procedures won't fix.

Pros

More value for your money. Ease of use

Cons

There are a few features we had before that do not exist in Salsa CRM. Nothing major.

Advice to Others

Thoroughly investigate the product and be willing to give up some features you may have had before.

 
 
 
Showing 1-20 of 81

Rebecca from Immaculate Heart of Mary Seminary
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

straightforward database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An updated, easy to use database system.

Pros

I like the ease of the software. It is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very easy to work with.

Cons

Our database system prior to conversion was subpar. I new the conversion would take work on both parts (salsa conversion team and my own). There was little to be done about some data, however one request made was only partially completed. I requested additional work to be done on it and was told that the system went live and there was nothing they could do about it. I don't there is an easy way of fixing it without starting from scratch with an excel spreadsheet.

Source: Capterra
 

Laura from Bolder Options

July 2017

July 2017

Salsa is light years ahead of what we were using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It can do practically anything you want it to. We chose it over others in part because of the event management functions. Also because of the Salsa Engage

Cons

The learning curve - but this would be the case with any new software. It takes time to learn - you have to build in time to learn the software incrementally over a period of many months.

Source: Capterra
 

Cynthia from Ädelbrook, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

As a new user, I am finding Salsa CRM to be fairly intuitive. There is a lot of data clean-up to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is too early to tell.

Pros

The intersections of email, word processing, data entry, and other functions appear to be easy to use. But remember, I am VERY new to this and haven't tried any difficult functions, and haven't created anything in Engage, so cannot really comment on that part yet.

Cons

It is not totally clear to me what the Engage vs CRM functions are as yet. The conversion process from Raiser's Edge to this is glitchy and we had to track down pieces of information in Raiser's Edge that were not converted. For example if there was no date of death for a donor or spouse, the fact that they are deceased was not converted automatically. The training path was not clearly laid out. It would be helpful to have a flow chart of critical training and the order in which it would be best to receive that. For us linear thinkers, it feels like the training options came at us from different directions and we became confused on what to do next.

Source: Capterra
 

Donna from The Education & Employment Ministry (TEEM)
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great customer service, but conversion is a time-consuming pain.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At this time, we haven't been using Salsa CRM long enough to record any marked benefit. We're still in the problem-solving phase of post-conversion. As the Development Director, I did receive an immense benefit from sifting through the 2.5 million data fields from our conversion templates, however. I now have intimate knowledge of our constituents and our data that I didn't have before. It's given me a better view of our donor base which has allowed for the placement of fundraising strategies. If CRM and Engage would ever interphase properly, Salsa could probably make my life a lot easier. But right now, it makes it more difficult.

Pros

Customer service is awesome. I appreciate that I can call and get help instead of wading through hours of online instruction videos. Everyone I've encountered has been helpful and knowledgeable. I appreciate the ability to categorize constituents into groups. It's proven very helpful on directing messaging to appropriate constituents.

Cons

Frequently used items, such as notes and address and phone edits, aren't where one would think they would be. When learning the system, it causes a lot of frustration trying to find things. Also, there are lots of drop down menus without explanations on how each category affects the larger picture. For example, under "Edit Address," there is place to check is the address is "Home," "Business," or "Primary." (You can check more than one.) Then across from that, there's a drop down menu titled "Reason." No explanation of what this category means. The choices are "All Correspondence," "Bad Address," "Non-Solicitations Only," "Primary Address," or "Solicitations Only." How does this relate to the "Preferred Contact" drop down found under "Constituent Information" which also features "Solicitations Only" and "Non-Solicitations Only"? Isn't that overkill? What's the logic behind that? It would be nice if there was a printed user's guide. Sure, there's all sorts of information online to sift through, but who has time to watch videos? Give me a searchable .PDF with general instructions that include an overview of the drop down menu choices and their best uses. Finally, conversion is NOT easy. You get what you pay for. We paid for the basic conversion, and I had to manually process over 2.5 million data fields from our previous software to Salsa's templates. It took me 6 weeks. We're still waiting for Salsa CRM and Engage to interphase properly 2 months later.

Source: Capterra
 

Angie from Conard House, Inc.

July 2017

July 2017

My experience with SalsaLabs has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, lower cost.

Pros

The ease of use is what I like most about the SalsaLabs software. The software is very, very intuitive.

Cons

I've experienced a few glitches with the software. The upside is I called customer service and the problems were addressed immediately.

Source: Capterra
 

Martha from Kageno
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's fairly intuitive and integrates a wide variety of tasks into one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the CRM and Engage work so well together making my work easier - It integrates everything.

Cons

There are some functionalities, mostly around events, that I want that Salsa doesn't have- particularly the fact that there's no way to jump to a ticket purchase page without going through the event page..

Source: Capterra
 

Joshua from Teens for Food Justice
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

it has been a journey of confusion and clarity that makes me regret that i was confused so long.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really intuitive once you get the hang of it. it also has many more feature than i will be able to use for a long time. I really feel that my organization can grow in to this software.

Cons

It's really hard to get all of my data transferred to the CRM. Also, salsa engage and donor pro need to be better merged into one system. it is really confusing to navigate at first.

Source: Capterra
 

Esai from Nomad Walking Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great product!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Is super easy to learn how to use. Great registration pages for events that promote individual fundraising.

Cons

Not many options for social media marketing. I wish it allowed for more cross promotion across different social platforms.

Source: Capterra
 

Cherrie from ALS Double Play
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

We are a very small new charity - I set up all registrations, peer-to-peer events, email blasts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is somewhat easy to use - after you play with it a while, you can usually figure it out.

Cons

I have been told our platform looks cheap and almost to the point where people are unsure whether it's "legitimate".
It does not have all the capabilities that Donor Pro's peer-to-peer software had so we are unhappy that it feels like we are getting less for our money this year. (e.g. participants were unable to track off-line donations)

Source: Capterra
 

Christina from Lighthouse Vocational Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This software has enormous capabilities - I'm still learning. Customer support is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Confidence in a state of the art system that can do so much of what we want, providing extremely useful information about our constituent base and fundraising activities.

Pros

The many things we can do with it. I feel like it could take us years to fully tap the potential of the CRM and Engage.

Cons

Figuring out the best way to have the software work with our equipment not as straightforward as I thought it would be.

Source: Capterra
 

Jessica from EAC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Better than we had, but funtionality, training and best practices not nearly robust enough.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, reports robust, ability to ask donor to cover fees, custom fields in various areas to cover what the database doesn't.

Cons

Cost per person instead of range, no user forum or place to add suggestions for improvment in an easy and transparent way, password functionality misfunctions, would like to see Salsa Engage more user friendly like Constant Contact in terms of creating a newsletter or fundraising page from template, linking membership to gifts, no automatic save function, or reminder to save;

Source: Capterra
 

Edie from National Ag Science Center

June 2017

June 2017

Social posting, emails, donation and fundraising creation easy within the given parameters.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. I like that Salsa Engage and CRM sync with each other. Card Pointe is easy to use on the backend to pull reports etc.

Cons

The event module. Creating an event is easy, but loading that event into the CRM is frustrating and does not have the adaptability to events. Better training would be appreciated on this, the modules only go to a certain point and I feel like they don't really address how a non-profit implements an event. The tech support is helpful with regards to questions and assisting with work-arounds. With that said, I still like the event module, it just needs some refinement (or honestly I need more training)

Source: Capterra
 

Theresa from Deutsches Haus
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Somewhat satisfied but not meeting all expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to move from Excel to a true database.

Pros

Nothing in particular that you wouldn't expect from a standard CRM package. ability to add pictures.

Cons

The letter/mail merging is too complicated. Even after speaking with your rep who showed me step-by-step. It's an arduous process and she agreed.

Source: Capterra
 

John from Beyond Toxics
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

CRM is powerful, but has a steep learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is an extremely powerful package of CRM tools. Great integration with Engage. Customer support is terrific!

Cons

The user interface is a little confusing and learning it takes quite a bit of time. Also, the process for entering new constituents and finding them is not very intuitive at all.

Source: Capterra
 

Jennifer from Humane Society of North Texas
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Overall very satisfied with Salsa and know we will increase our revenue because of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of creating donation forms and emails, the drag and drop feature makes it really simple especially for people that don't have a lot of design experience.

Cons

There isn't a way for donors to give donations anonymously. This is important for peer to peer fundraising when larger donors don't want their name displayed on a fundraising page.

Source: Capterra
 

Michelle from Liberty Prairie Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great experience with support thus far. They have been very helpful getting us started with Salsa.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to share constituent data much more easily among our staff.

Pros

Allows us the ability to store all of our constituents in one place, without the hefty price tag of some other software.

Cons

The only con we felt thus far was that we found it a little confusing understanding the integration of the CRM system with Engage.

Source: Capterra
 

Gabi from Goodwill of Southwestern PA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Does just what you need it to do, without all of those unnecessary "bells and whistles" other have.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Web based and beta platforms.

Pros

I love that you can store queries and easily edit them to run a completely different report in just a few clicks. Queries are easy to create once you get the hang of it.

Cons

I'm not too keen on the event module. It's just never been something that has worked for our organization. I know many others who love it, but it's just never really worked for us.

Source: Capterra
 

Christopher from Christian Brothers Conference.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We moved from the giant database provider to Salsa DonorPro. overall we are glad we moved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use. I the learning curve was short so it is a plug and play program. I like copy address function. I like to screen layout.

Cons

There are limits in the design I don't like. We have a lot of important data in forms and it is hard to use that info with donation data. Fix that. We did not get the kind of support I was expecting. We were contracted for a product that didn't exist. We needed P2P in August 2016 and that was a mess. It was hard to find someone honest about mistake as well. We are having a hard time with forms because we have a lot of people filling out forms and paying for others. This is an ongoing problem.

Source: Capterra
 

Mindy from ECS Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great CRM, terrible customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our donors are finally all in once place where we can keep track of them and reach out to them.

Pros

I love everything about this product. We can do so many more things now than we could before using Quickbooks.

Cons

Customer service has been awful. Weeks have gone by without tickets being answered or resolved. If the product wasn't so great, we would have moved on.

Source: Capterra
 

Doris from PMD Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great intuitive software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As an ED/DD role, this tool is instrumental in my day to day operations. It is a great go to every day.

Pros

I feel like this software is very easy to use. I have personally performed training for personal referrals and they fell in love with the product. I use Engage primarily for fundraising events, email blasts, fundraising pages and event participation. It is great to be able to share a link easily.

Cons

The real only drawback for me is the lack of an app on my smartphone. I have found workarounds, but an app would make this over the top!

Source: Capterra