The webinars and online classes are helpful. We are really please with our choice.

I love the dashboard features that give you a quick glance across the board, ease of targeting list members, and the new event functions.

TERRIBLE response from support team. Reports are flawed, have holes, there are more workarounds to make sure that the right things are included and excluded.

Great option for non-profits looking to save money but have a great program to use.

This software is customizable and has endless features to help manage all levels of operations.

I have repeatedly found that the text adds a return prior to completely filling a line. I have removed formatting, and it doesn't change this problem.

Consolidating multiple softwares into one was very nice. Also, we gained a more user friendly, useful software for managing our newsletter.

My biggest complaint (other than the alphebetical order issue) is that the person inputting the data should have more of an understanding as to the inner working and fields available in Salsa.

I like the ability to query data into custom reports of my liking or to automate tasks. I like the automatic sync to Salsa Engage.

Copying previous emails makes it very easy to create new ones. Once you learn the functions, it is simple and straight forward to create emails.

Can't log in and manage current year. No resolution of simple login problems.

The customer service is great. Problem is i was on the phone with them constantly.

Salsa is that software for us. This CRM is user friendly, looks great, super intuitive, and the seals people were really kind and patient with my five zillion questions.

Great customer service, very thorough in explaining overall product and package. Great price for all the functions needed to take our donor and volunteer management to the next level.

I have recommended DonorPro to many colleagues for its capabilities, ease of use, and reasonable cost.

Educational tools are improving but initially, we were on our own. Customer service was super helpful, and later in the process, Salsa CRM integrated a tutoring site which has also been helpful.

Pay the extra money and have someone help you unless, you don't have that many constituents. I was extremely disappointed.

Helpful and responsive customer service - Clay is wonderful. Reporting provides fantastic and detailed snapshot.

Quick system, easy to navigate, affordable, great training materials, syncs with Constant Contact.

Disjointed, kludgy, unintuitive, overly-complex, and outdated on the CRM side.

I love the new update to the donor detail report. I am able to get the information I need quickly and accurately.

It was very easy to make our transition from our old CRM system to the new system. We love that Salsa CRM is affordable and it meets our needs.

The Salsa Engage product had enough functionality to fill our needs but not too much so that we felt like we were wasting money for bells and whistles we weren't going to use.

Great helpdesk, ease of integration with credit card processor, ability to merge information from database to contact information for donors.

We moved on to a more powerful database with integrated organizing and website management tools, but overall Salsa was a good program.

The CRM does not work for Canadian organisations with regard to receipting - big fail. It also doesn't automatically process direct debit donations, big fail.

I imagine/hope it's just growing pains. Also the lack of integration with Microsoft is still a down side.

Salsa was great for helping us manage our growing database.

It's better and more intuitive than the Salsa Engage platform, but plenty of improvements need to be made.

This is extremely helpful when developing relationships with our givers (who doesn't appreciate a timely response to a gift?).

Sadly because of inaction by Salsa many of the graves in the cemetery of our military heroes will have no wreath.

We only use a fraction of its power for what we do, but I am thankful that as CCinc grows, our ability to use the same software will be there since there are more functions we can explore.

Excellent customers service, resources, communication, and ease of use.

The entire Donor engine team is remarkable to work with. The ability to create and customize and eliminate any barriers to succeed.

The software is very user friendly, we ran into some issues with pulling in our legacy data because it was in a very old desktop versioned program.

Best Donor Management/Fundraising Software On The Market.

We have successfully pulled together 2  of the 3 programs thanks to Donor Engine with one more to go in the future.

It has been a very good tool and any issues are resolved quickly.

The information we now have available is incredible. Driven is easy to use and works for our team and organization.

All features are in this one product, which has made it cost effective as well as efficient. Customer service is amazing with very fast response time.

They definitely went above and beyond with excellent customer service and knowledgeable input.

Ease of use and that it is fairly intuitive. We are a work in progress but the Team at Donor Driven has been great to work with.

They are all outstanding in their professionalism, customer service, and teamwork not only within their company but with the clientele as well.

The staff at Donor Engine, were super helpful, very patient, they went above and beyond to help us pull and view our data the way we wanted it to into their software.

Working with Donor Engine, Lifeline Designs has been an amazing experience.

The customer service has been wonderful and they have been very responsive. We are still learning and working out how best to utilize certain features but overall it has been a great experience.

There are small inconsistencies and issues that make it slightly annoying, but overall they are a minor problem.

We found everything we needed to solve not only our DB issues, but also an all in one hub for almost everything that we do. Loved the customization that we could have with this product.

I have never worked with a software team that was so interested in creating a product that met all our needs even if they required custom work.

The software works seamlessly with our website. The ease of use for our participants is a welcome change from the system we used before.

If something happens to come up we contact our rep immediately and he gets things sorted out and we no longer have an issue.

More than anything else, we appreciate the exceptional support and service provided by the Lifeline Design team.

I like all the features and that it is both very user friendly and efficient.

US Dollar

Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track  supporter relationships, manage online and offline fundraising, and intelligently report on everything.


Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.


The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends triggered emails and automatically adds contacts to new lists based on their behavior or activity. With social media marketing tools, organizations can share updates, publish schedules or post messages on multiple social media platforms. The solution also offers social sharing options to allow supporters to share their contributions on their social media profiles.



LongDescription

Real Time Analytics

Recurring Giving

Electronic Payments

Personalization

Online Giving

Committee Management

Payment Processing

Recurring/Subscription Billing

Customizable Reports

Access Controls/Permissions

Activity Tracking

Social Media Management

Ad hoc Reporting

Credit Card Processing

For Nonprofits

Communication Management

Customer Database

Customizable Fields

Member Database

Campaign Segmentation

QuickBooks Integration

Contact Management

Email Marketing

Mobile Access

Gift Matching Management

Grant Management

Mobile Giving

Membership Management

Fundraising Management

Social Media Integration

Real-Time Notifications

Forms Management

Event Ticketing

ACH Payment Processing

Email Management

Activity Dashboard

Volunteer Management

Event Management

Receipt Management

Accounting Integration

Interaction Tracking

Pledge Management

Web Forms

Real Time Reporting

Reporting/Analytics

Contact Database

Customizable Forms

Donation Tracking

Summary Reports

Drag & Drop

Donor Management

Campaign Management

Multi-Channel Communication

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 10

Please contact Bonterra for pricing details.

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Salsa CRM

In Person

Live Online

Webinars

Documentation

Driven, formerly Donor Engine, is a comprehensive nonprofit software platform that can be configured to meet a wide variety of nonprofit organizational needs with the goal of creating a single database for all data and providing a 360-degree view of donors, volunteers and members from a single page.


Driven offers features such as donation and purchase tracking, automated donor communication, donor relationship management, campaign management, fundraising, event management, volunteer management, membership management and more. Actions and actives are automated where possible, and manual processes are regularly adjusted based on actual customer feedback.


The solution’s configuration and pricing are based on organizational needs, with support for everything from donor management and online fundraising to association and volunteer management. Organizations only pay for the features that they need.



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