Salsa CRM
About Salsa CRM
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Salsa CRM Pricing
Please contact Bonterra for pricing details.
Starting price:
$0.01
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Salsa CRM
1 - 5 of 235 Reviews
Blake
Non-Profit Organization Management, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed February 2022
Newbie and committed
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
I helped a medium sized nonprofit to start using Salsa CRM.
Easy to set up.
PROSVery easy to get set up. We were getting on the platform after using only excel sheets. Canned reports are also helpful.
CONSI think it would be great if there was a user group or community of users available to exchange ideas.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Happy Customer
This is the best CRM software I've ever used. Easy to pull reports, do batching, and get information. Is a great tool for gathering information about your donors.
PROSVery easy to use as compared with other CRMs that I've tried. Friendly customer service. Very happy to have cloud based option to check when I'm out of the office.
CONSMore help with instruction and maybe a reference manual. Sometimes it feels hard to get a handle on the very many add on features, which is a good thing.
Douglas
Non-Profit Organization Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2020
Disjointed, kludgy, unintuitive, overly-complex, and outdated on the CRM side
We gave it our best shot. We spent days and days trying to import people - without ever really succeeding. I worked for DAYS trying to master the reporting interface. Which looks (and probably is????) extremely and outlandishly powerful. The only trouble is - its SOOOO powerful (and complicated), nobody even uses it. I finally contacted the company to ask if there were any training videos on it - and they (literally) told me that virtually nobody writes their own report definitions. "Most of their customers hire consultants to do that," they said. When I finally DID succeed in writing a couple that worked, they seemed somewhat surprised. Lots of little things just didn't seem to make sense. For example, even -- if I was logged in, and two hours pass, it logs me out, providing the log-in credentials to log back in again - which is fairly common. But if one tries to put in credentials on that page and log back in, it says, in tiny print on an otherwise-white screen upper left, "Forbidden." The one thing NOT to do to a customer who has just paid $4500 for a year's worth of use of a software platform is log him out - and when he tries to use the log-in page to log back in again, tell him it's forbidden.
PROSSalsa Engage is a new product. If they had built a CRM from the ground up, incorporating Salsa CRM components, I have a hunch it would have been better. Salsa Engage, for its part, allows one to do online forms, email groups (in a matter of speaking), and some social media integration. (But wow - they didn't.) It will indeed do those automated sequence emails (though not dependably; and strangely, when I informed their customer service that the 'drip' sequence wasn't always working, they literally said, "Yes, if
CONSFor the CRM side (Salsa CRM), they just bought an off-the-shelf product from another vendor. (DonorPro.) It's a dated interface. (Like - 1965 maybe?) (I jest. But not by much.) Then they tried to figure out a way to cobble it together with their [better] efforts in Salsa Engage. The trouble is, if a person doesn't buy access to Salsa CRM, there really is ZERO CRM. For example, one can generate a group email, of sorts, from directly in Salsa Engage. But there's really no way to jot down a mailing address with a phone number in Salsa Engage, solely. (It only accepts contacts with emails.) The whole thing seemd Kludgy, actually.
Reason for choosing Salsa CRM
One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again.
Reasons for switching to Salsa CRM
One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2017
Great features
Our experience with salsa has been great overall! The biggest challenge was the transition process. We were moving from google drive and several other platforms for ticket sales, emails, etc. so we didn't have any experience with this. It eventually all worked out and the Salsa team really stepped up to accommodate our needs.
PROSSalsa is constantly updating the system which really helps nonprofits stay current in the technical trends also helping us make the best use of our time and funds.
CONSThere are a few glitches from time to time, as there is with any technical updates. They work to fix them quickly and the customer support staff is very helpful!