Salsa CRM

RATING:

4.1

(236)

About Salsa CRM

Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track supporter relationships, manage online and offline fundraising, and intelligently report on everything. Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance. The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends trigge...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Salsa CRM Pricing

Please contact Bonterra for pricing details.

Starting price: 

$0.01 

Free trial: 

Not Available

Free version: 

Not Available

Dashboard

Salsa CRM Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Salsa CRM

1 - 5 of 235 Reviews

Blake

Non-Profit Organization Management, 11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2022

Newbie and committed

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Newbie and committed

They were so patient with our org from the start, made the entire process to onboard easy, and we're already seeing a difference in time management simply by having an effective, user-friendly CRM.

PROS

My nonprofit just started to use this software last week, and we're already in heaven. Our account rep is stupendous, and they're making the transfer from our previous donor management software to this CRM platform extremely easy. The UX is stellar, its donor management capabilities are unmatched, and reporting is made super easy. I'm looking forward to learning this software more and its sister, Salsa Engage.

CONS

I haven't found any cons yet, although I'm curious to see just how smoothly their social media capabilities function.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2017

Happy Customer

This is the best CRM software I've ever used. Easy to pull reports, do batching, and get information. Is a great tool for gathering information about your donors.

PROS

Very easy to use as compared with other CRMs that I've tried. Friendly customer service. Very happy to have cloud based option to check when I'm out of the office.

CONS

More help with instruction and maybe a reference manual. Sometimes it feels hard to get a handle on the very many add on features, which is a good thing.

Douglas

Non-Profit Organization Management, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed November 2020

Disjointed, kludgy, unintuitive, overly-complex, and outdated on the CRM side

We gave it our best shot. We spent days and days trying to import people - without ever really succeeding. I worked for DAYS trying to master the reporting interface. Which looks (and probably is????) extremely and outlandishly powerful. The only trouble is - its SOOOO powerful (and complicated), nobody even uses it. I finally contacted the company to ask if there were any training videos on it - and they (literally) told me that virtually nobody writes their own report definitions. "Most of their customers hire consultants to do that," they said. When I finally DID succeed in writing a couple that worked, they seemed somewhat surprised. Lots of little things just didn't seem to make sense. For example, even -- if I was logged in, and two hours pass, it logs me out, providing the log-in credentials to log back in again - which is fairly common. But if one tries to put in credentials on that page and log back in, it says, in tiny print on an otherwise-white screen upper left, "Forbidden." The one thing NOT to do to a customer who has just paid $4500 for a year's worth of use of a software platform is log him out - and when he tries to use the log-in page to log back in again, tell him it's forbidden.

PROS

Salsa Engage is a new product. If they had built a CRM from the ground up, incorporating Salsa CRM components, I have a hunch it would have been better. Salsa Engage, for its part, allows one to do online forms, email groups (in a matter of speaking), and some social media integration. (But wow - they didn't.) It will indeed do those automated sequence emails (though not dependably; and strangely, when I informed their customer service that the 'drip' sequence wasn't always working, they literally said, "Yes, if

CONS

For the CRM side (Salsa CRM), they just bought an off-the-shelf product from another vendor. (DonorPro.) It's a dated interface. (Like - 1965 maybe?) (I jest. But not by much.) Then they tried to figure out a way to cobble it together with their [better] efforts in Salsa Engage. The trouble is, if a person doesn't buy access to Salsa CRM, there really is ZERO CRM. For example, one can generate a group email, of sorts, from directly in Salsa Engage. But there's really no way to jot down a mailing address with a phone number in Salsa Engage, solely. (It only accepts contacts with emails.) The whole thing seemd Kludgy, actually.

Reason for choosing Salsa CRM

One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again.

Reasons for switching to Salsa CRM

One of our workers had become so convinced that Salsa would help us move to the next level. Why in the world I listened without evaluating more deeply, I'll never know. Never again.

Anonymous

Used daily for less than 12 months

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2017

Great features

Our experience with salsa has been great overall! The biggest challenge was the transition process. We were moving from google drive and several other platforms for ticket sales, emails, etc. so we didn't have any experience with this. It eventually all worked out and the Salsa team really stepped up to accommodate our needs.

PROS

Salsa is constantly updating the system which really helps nonprofits stay current in the technical trends also helping us make the best use of our time and funds.

CONS

There are a few glitches from time to time, as there is with any technical updates. They work to fix them quickly and the customer support staff is very helpful!