Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track  supporter relationships, manage online and offline fundraising, and intelligently report on everything.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends triggered emails and automatically adds contacts to new lists based on their behavior or activity. With social media marketing tools, organizations can share updates, publish schedules or post messages on multiple social media platforms. The solution also offers social sharing options to allow supporters to share their contributions on their social media profiles.



211 Reviews of Salsa CRM

Overall rating

4.20 / 5 stars

Filters:

Showing 1 - 20 of 211 reviews

November 2018

Adrienne from social service agency

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Business Manager

Great training and very friendly customer service. It was very easy to make our transition from our old CRM system to the new system. We love that Salsa CRM is affordable and it meets our needs.

Pros

Quick system, easy to navigate, affordable, great training materials, syncs with Constant Contact

Cons

I wish that we could upload contacts and donations from an excel spreadsheet into the system.

November 2018

Karen from Population Research Institute

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A great CRM!

Our staff all agree it's easier to learn, easier to use, and we have all really liked our Customer Support, and Customer Success Coach. They have helped grow to really thrilled with this CRM! And the price is a wonder factor, also. Great ROI.

Pros

I initially looked at Salsa CRM because we were fed up with Raiser's Edge, and I had faith that better, and more affordable option exist! Salsa is that software for us. This CRM is user friendly, looks great, super intuitive, and the seals people were really kind and patient with my five zillion questions! This CRM has buit-in Analytics that are user friendly, the mail merge integrates with Google Docs, making our thank you process, simpler than ever! We have already grown our lists, and increased retention in the 6 months we've been using Salsa! The other HUGE factor for us, it integrates with Salsa Engage.

Cons

Change from one database to another. that's all.

November 2018

Ricci from Woodhull Freedom Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

SALSA is THE best!

I’ve been with SALSA now for several years. In the beginning I kept trying to make it Network for Good - which I left because they were so non-responsive, but they do have good interfaces and options, and their donation processing is a breeze. But the reality is, that I left NFG because I couldn’t get what I wanted. From my first day with SALSA, though, the team behind the product stood out and they jumped through hoops and turned somersaults to make me happy and get me the training I needed. I even got a call from the President of the company to talk about what I was experiencing and to make sure I was getting what I needed. I can’t imagine any other company with a “the customer comes first” culture that reaches all the way to the top. No matter what I come up with that I want to do, I find that there’s a way to do it in SALSA (except around the donations!). I would recommend this product to anyone and everyone without reservations!

Pros

Since 2003 we have purchased, leased, been granted and explored too many databases to count. Until we finally found our home with SALSA. The team is constantly upgrading and adding features, the customer support is absolutely unparalleled, and their dedication to the end-user is obvious in the features they have and those that they've added over the years we've been with them.

Every software CRM has issues. One of the things that sets SALSA apart from all of the others is their customer service team. They go the extra mile and then they just keep going even further to work with you, fix any issue you're having, suggest new features to the development team based on your needs....they are just the absolute best.

Cons

I'm not as fond of their donation processing partner. For example, if a donor wants to increase their giving amount you have to cancel their old donation and they have to go in and create a whole new donation.

Some of their training material leaves a lot out, but the responsiveness of their support team more than makes up for that.

November 2018

Kathy from Justice For Our Neighbors Houston

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Salsa review

As a small nonprofit organization, we have used Salsa from the beginning to organize and build our donor data base. We’ve used what we’ve needed but there is so much more to learn and optimize. We just don’t have the time to stop and review more videos regularly.

Pros

I’ve likes the functionality of the program. It fits our needs.

Cons

Wish they offered the option of in person training. Perhaps a regional training conference. The videos are thorough but extremely time consuming when first learning the programs and functions.

November 2018

Ellen from Pet Animal Welfare Society of Connecticut

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

I love Salsa

Inputting data. Earmarking donations. Following metrics. Pulling reports. Sending out timely thank you notes. Sending out monthly newsletters. And I am probably using a small percent of Salsa's capabilities.

Pros

The ease at which you can store and retrieve data. I love the reports! I love the help desk - they will answer any question and stay with you until the issue is solved. I particularly enjoy working with the executive - he is very knowledgeable plus he recognizes my voice which is a nice personal touch.

Cons

As a nonprofit animal shelter, I would love for some kind of discount. However, I believe Salsa is a worthwhile CRM for all our needs.

November 2018

Stephany from Lucky Dog Animal Rescue

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Salsa is incredible!

Wonderful!

Pros

The customer support and ease of use is a dream. Such a great way for a small non-profit to streamline and maximize our resources.

Cons

None - they are always working to improve with constant updates!

November 2018

Mary Ann from DePaul School for Hearing and Speech

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

open office

I am very happy with the product.

Pros

Very easy to use and it has a lot of options.

Cons

I do not have any problems with the software.

October 2018

Andrea from National Eagle Center dba Eaglewatch Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Is Two Months Too Long To Wait For Resolution? (YES!)

Pros

Unfortunately, we have nothing positive to say about Salsa CRM. It's difficult to produce reports with queries, the CRM and Engage features do not synch effectively, and customer service is abysmal.

Cons

We have been two months without being able to print renewal letters. Countless phone calls, service tickets, and still no response to the issue. Our renewal rate is affected and it's hurting the bottom line. Completely unacceptable. Completely dissatisfied.

Response from Andrew of Salsa Labs

Replied October 2018

Dear Andrea, We do apologies for your experience with Salsa CRM. Your organization’s input is important and our product team worked hard to update the functionality based on that feedback. Last month we released an entirely new letter function in CRM, replacing our own word processing editor with Google docs. This makes the entire letter experience in CRM far more intuitive and flexible. I will follow up with you personally to make sure your team is fully aware of the new features and able to use CRM to meet your workflow needs. Thank you, Andrew Shoaff Director, Customer Success Salsa Labs ashoaff@salsalabs.com

September 2018

Suzanne from The Lupus Foundation of America, GOC

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Functionality

2 of 5

September 2018

Executive Director

It is a challenge and you have to put a ticket in for every problem. We are a small organization and wanted a simple program. This is a full time position.

Pros

Price, online data is transferred to the CRM. The Engage and CRM merge. We were able to get rid of Event Brite. We can all access the CRM and use it at one time. This is helpful.

Cons

Transfer of data was a problem. We would up with over 10,000 duplicates and it is taking us forever to delete them. Also the user experience was poor. Our constituents say it is too complicated. Membership is a challenge.

Response from Andrew of Salsa Labs

Replied October 2018

Dear Suzanne, Duplicates are a very serious issue for nonprofits and Salsa recently created a new utility to help resolve those without having to review each potential duplicate one by one. I will follow up with you personally to make sure your team is able to use this feature and is able to resolve your many duplicate records efficiently. Our team is also more than happy to work with you to ease any questions on the system user interface. Thank you, Andrew Shoaff Director, Customer Success Salsa Labs ashoaff@salsalabs.com

September 2018

Ashley from STARS

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Love Salsa!

Pros

Salsa Labs is by far my favorite CRM to use. It is very easy and extremely customizable! I would highly recommend.

Cons

When setting up the account, the sales team was a typical sales team but overall I was satisfied with the experience

July 2018

Melissa from Naval War College Foundation

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Strong and flexible CRM

Pros

Knowledgeable support team, responsive to enhancement requests, flexible conversions from prior software

Cons

Unfortunately, Salsa CRM does not work as well on Apple products as it does on Windows platforms; however, the support team does its best to provide solutions

July 2018

Randy from Mission Increase

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Salsa Labs was developed with the giver in mind.

Pros

Salsa Equips constituents with digital marketing, peer-to-peer fundraising and advocacy tools. Bottom line, there is no limit to how one can share an organization's cause! Also, the automated communications allow you to develop sets of tasks that help you engage with constituents. This is extremely helpful when developing relationships with our givers (who doesn't appreciate a timely response to a gift?).

Cons

Salsa CRM is expensive. That ceiling won't last long for many organizations.

July 2018

Erik from One Way Products

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

A newer merger makes the price more affordable than competitors!

Pros

Salsa has recently merged with donor pro making prices lower while offering more features than other options out there. This is great for cost-conscious organizations. Additionally, the fees are charged monthly per record, creating an incentive to keep your database clean.

Cons

Salsa CRM has a partner product for external marketin, engage, and the integration could use improvements. For example, the ticketing features from engage do not translate into CRM as clean as you would hope.

June 2018

Shauna from Touchstone Center for Crafts

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great experience, Salsa gave us the tools we needed to manage our donors.

Pros

With Salsa we were able to compile the information that lived on spreadsheets into one database that is very functional. The ability to look at the history of our donors and to pull reports has enabled us to make better decisions. We were able to implement a major gifts program after purchasing the software.

Cons

It took a few tries to figure out the word processor, but it was worth the effort. The individual letter editing saved lots of time.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

2 of 5

April 2018

Salsa turned out to be way too complex for a small non-profit without a dedicated CRM person.

Not much. It was too clunky and complex for us to learn and use. Please note, you should not be using my LinkedIn profile because the main LI profile is for a company I'm working with not for my non-profit. Using a LI profile simply doesn't work for people who have multiple roles at different organizations.

Pros

On the surface SALSA looked to have everything we needed in a modern user interface. Email program. It was relatively easy to create

Cons

Salsa, as it currently exists, is an integration of three separate solutions. The CRM and the Engage products actually use separate databases that need to sync with each other.

The fundraising module was a completely different and much older interface.

The support was friendly and knowledgeable but with no experienced IT/CRM person on staff Salsa was simple too complex to learn and remember, especially since we used it only one per month.

We decided to cancel our contract and move to something simpler and more manageable for us. Salsa management declined to return the unused portion of our contract. I don't believe would have been a great sacrifice to return to our non-profit. But they chose not to.

Similarly, the merchant services account we had to sign with Salsa was for a three-year period, even though our contract with Salsa was only annually. We're now paying a cancellation fee for that service.

I'm certain that Salsa probably works well for larger organizations, but it was simply too complex for our small team.

April 2018

Stacy from Health and Housing

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Everything You Need for Non-Profit CRM

Pros

Love the event management features. Highly customizable and integrates well with other fundraising software.

Cons

I do not love that you really need to combine it with their Engage software to get the most out of your investment.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

April 2018

Our experience with Salsa was not favorable.

We didn't find many benefits to this program, only disadvantages. We changed to a different CRM for our non profit.

Pros

Admittedly, Salsa is a robust program with lots of options and capabilities. The queries were details and you could typically find the information that you needed for a report.

Cons

The program was clunky and not user friendly at all. It was not intuitive and it took a great deal of time to figure out how to make it do what you wanted. Ultimately, we changed to another program.

February 2018

Jacqueline from Lifestyle Medicine Foundation

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Good CRM, a little cumbersome

Would say it is an ok software. Haven't used many others so I don't have a lot to compare to. We continue to use it despite having some issues. Luckily support is very responsive.

Pros

Has many features and is a great all in one product to link with Salsa Engage, many custom data options and searches/reports

Cons

Cumbersome interface, some things are not intuitive, Some issues uploading existing lists and viewing groups

Response from Dan of Salsa Labs

Replied February 2018

Hi Jacqueline - Thanks for your review. If you need any help uploading lists our Support team can assist you! Also, if the system doesn't seem intuitive, feel free to checkout Salsa Scholars eLearning resources which can help clear things up.

February 2018

kalyn from Jericho Foundation

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

great customer service!

We are managing our database and fundraising. It has been amazing to streamline the two! We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record!

Pros

The diverse features available and they are always updating to stay current with trends! I am grateful for the constant updates and the variety of options available.

Cons

The implementation was a bit rocky but customer service worked with us a lot and we got through it! We were moving from google drive and several other platforms for ticket sales, emails, etc. so we didn't have any experience with this. It eventually all worked out and the Salsa team really stepped up to accommodate our needs.

February 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

I helped a medium sized nonprofit to start using Salsa CRM.

Easy to set up.

Pros

Very easy to get set up. We were getting on the platform after using only excel sheets. Canned reports are also helpful.

Cons

I think it would be great if there was a user group or community of users available to exchange ideas.