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Salsa CRM software

202 reviews(4.0/5)
202 reviews(4.0/5)

Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track  supporter relationships, manage online and offline fundraising, and intelligently report on everything.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends triggered emails and automatically adds contacts to new lists based on their behavior or activity. With social media marketing tools, organizations can share updates, publish schedules or post messages on multiple social media platforms. The solution also offers social sharing options to allow supporters to share their contributions on their social media profiles.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 10

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202 Reviews of Salsa CRM

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  • Ashley from STARS

    Specialty: Human Services

    Number of employees: 201-500 employees

    September 2018

    Love Salsa!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salsa Labs is by far my favorite CRM to use. It is very easy and extremely customizable! I would highly recommend.

    Cons

    When setting up the account, the sales team was a typical sales team but overall I was satisfied with the experience

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Melissa from Naval War College Foundation

    Specialty: Philanthropic Foundations

    Number of employees: 11-50 employees

    July 2018

    Strong and flexible CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Knowledgeable support team, responsive to enhancement requests, flexible conversions from prior software

    Cons

    Unfortunately, Salsa CRM does not work as well on Apple products as it does on Windows platforms; however, the support team does its best to provide solutions

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Randy from Mission Increase

    Specialty: Faith-Based Ministries

    Number of employees: 11-50 employees

    July 2018

    Salsa Labs was developed with the giver in mind.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salsa Equips constituents with digital marketing, peer-to-peer fundraising and advocacy tools. Bottom line, there is no limit to how one can share an organization's cause! Also, the automated communications allow you to develop sets of tasks that help you engage with constituents. This is extremely helpful when developing relationships with our givers (who doesn't appreciate a timely response to a gift?).

    Cons

    Salsa CRM is expensive. That ceiling won't last long for many organizations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Erik from One Way Products

    Specialty: Faith-Based Ministries

    Number of employees: 11-50 employees

    July 2018

    A newer merger makes the price more affordable than competitors!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salsa has recently merged with donor pro making prices lower while offering more features than other options out there. This is great for cost-conscious organizations. Additionally, the fees are charged monthly per record, creating an incentive to keep your database clean.

    Cons

    Salsa CRM has a partner product for external marketin, engage, and the integration could use improvements. For example, the ticketing features from engage do not translate into CRM as clean as you would hope.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Shauna from Touchstone Center for Crafts

    June 2018

    Great experience, Salsa gave us the tools we needed to manage our donors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    With Salsa we were able to compile the information that lived on spreadsheets into one database that is very functional. The ability to look at the history of our donors and to pull reports has enabled us to make better decisions. We were able to implement a major gifts program after purchasing the software.

    Cons

    It took a few tries to figure out the word processor, but it was worth the effort. The individual letter editing saved lots of time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Salsa turned out to be way too complex for a small non-profit without a dedicated CRM person.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not much. It was too clunky and complex for us to learn and use. Please note, you should not be using my LinkedIn profile because the main LI profile is for a company I'm working with not for my non-profit. Using a LI profile simply doesn't work for people who have multiple roles at different organizations.

    Pros

    On the surface SALSA looked to have everything we needed in a modern user interface. Email program. It was relatively easy to create

    Cons

    Salsa, as it currently exists, is an integration of three separate solutions. The CRM and the Engage products actually use separate databases that need to sync with each other.

    The fundraising module was a completely different and much older interface.

    The support was friendly and knowledgeable but with no experienced IT/CRM person on staff Salsa was simple too complex to learn and remember, especially since we used it only one per month.

    We decided to cancel our contract and move to something simpler and more manageable for us. Salsa management declined to return the unused portion of our contract. I don't believe would have been a great sacrifice to return to our non-profit. But they chose not to.

    Similarly, the merchant services account we had to sign with Salsa was for a three-year period, even though our contract with Salsa was only annually. We're now paying a cancellation fee for that service.

    I'm certain that Salsa probably works well for larger organizations, but it was simply too complex for our small team.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Stacy from Health and Housing

    Specialty: Faith-Based Ministries

    Number of employees: 501-1,000 employees

    April 2018

    Everything You Need for Non-Profit CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the event management features. Highly customizable and integrates well with other fundraising software.

    Cons

    I do not love that you really need to combine it with their Engage software to get the most out of your investment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Our experience with Salsa was not favorable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We didn't find many benefits to this program, only disadvantages. We changed to a different CRM for our non profit.

    Pros

    Admittedly, Salsa is a robust program with lots of options and capabilities. The queries were details and you could typically find the information that you needed for a report.

    Cons

    The program was clunky and not user friendly at all. It was not intuitive and it took a great deal of time to figure out how to make it do what you wanted. Ultimately, we changed to another program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jacqueline from Lifestyle Medicine Foundation

    Specialty: Healthcare & Hospitals

    Number of employees: 2-10 employees

    February 2018

    Good CRM, a little cumbersome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would say it is an ok software. Haven't used many others so I don't have a lot to compare to. We continue to use it despite having some issues. Luckily support is very responsive.

    Pros

    Has many features and is a great all in one product to link with Salsa Engage, many custom data options and searches/reports

    Cons

    Cumbersome interface, some things are not intuitive, Some issues uploading existing lists and viewing groups

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Dan, Salsa Labs

    February 2018

    Hi Jacqueline - Thanks for your review. If you need any help uploading lists our Support team can assist you! Also, if the system doesn't seem intuitive, feel free to checkout Salsa Scholars eLearning resources which can help clear things up.

  • kalyn from Jericho Foundation

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    February 2018

    great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are managing our database and fundraising. It has been amazing to streamline the two! We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record!

    Pros

    The diverse features available and they are always updating to stay current with trends! I am grateful for the constant updates and the variety of options available.

    Cons

    The implementation was a bit rocky but customer service worked with us a lot and we got through it! We were moving from google drive and several other platforms for ticket sales, emails, etc. so we didn't have any experience with this. It eventually all worked out and the Salsa team really stepped up to accommodate our needs.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    February 2018

    I helped a medium sized nonprofit to start using Salsa CRM.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to set up.

    Pros

    Very easy to get set up. We were getting on the platform after using only excel sheets. Canned reports are also helpful.

    Cons

    I think it would be great if there was a user group or community of users available to exchange ideas.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Keyanna from SEEC

    Specialty: Human Services

    Number of employees: 201-500 employees

    February 2018

    Easy to use system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall, It is a great software to use for our fundraising needs

    Pros

    The software is user friendly, easy to add in info into software, integration with Salsa Engage, cost efficient

    Cons

    The reports are not as easy to access unless you have saved another report, continuous saving of info

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    January 2018

    Amazing tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is night and day vs. the software we used to use. I think we're only using half the features we probably should be using, so we can grow into this.

    Pros

    I love that I can customize so much. This software has ALL the features I was looking for and then some

    Cons

    Because it has so much functionality, there is a learning curve, just like any CRM. Just plan for time to learn the software and take it in stages.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jodie from Partners For Quality Foundation, Inc.

    December 2017

    We use Salsa for all CRM functions and utilize the Events module

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The program is easy to use. I like the browser interface versus the desk top version as it is more modern and you can work off site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Rachael from Roaring Fork Outdoor Volunteers

    Specialty: Environmental

    Number of employees: 2-10 employees

    December 2017

    Salsa CRM Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Responsiveness of customer service and attention to detail on what changes needed to be fixed from Salsa Classic

    Cons

    Lack of ease of use...the user interface from Salsa Classic was not intuitive, especially considering new staff members using the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Ken from Carolina Honduras Health Foundation

    Number of employees: 2-10 employees

    December 2017

    Importing data went very smoothly with the help of Salsa Lab personnel. Not a single glitch.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Accuracy of information. Able to research donors to determine how often they give, amount of gift, etc. Most important support from Salsa staff.

    Pros

    Salsa is much better than our previous experience with another vendor who will remain un-named. Generating reports is easy and the database is easy to work with.

    Most important to us is the support provided by Salsa. I am able to reach them during business hours and they spend the time needed to solve any issues. They are clearly customer oriented. Many others I researched charged extra for this level of service. With Salsa it is included.

    Cons

    Does not link to other email providers. It would be nice to be able to use Constant Contact or another email provider and have it link directly to the program. Engage is nice, but is some cases not as easy to use as are the other email service providers.

    Having said that we are very satisfied with our use of Salsa overall and have no plans to go looking for anyone else.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Amanda from GenOn Ministries

    Specialty: Churches

    Number of employees: 11-50 employees

    December 2017

    Reviewed Salsa for a company

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like how integrated the software was, love the various options for not only donor use, for event registrations, shopping components and more.

    Cons

    Unfortunately were were unable to choose Salsa due to the price, we are a small non-profit company that while we would have seriously considered Salsa more had to look at other options due to cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Jonathan from Schoke Jewish Family Service

    Specialty: Human Services

    Number of employees: 11-50 employees

    November 2017

    Salsa Engage Does the Job!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salsa CRM/Engage is an simple to use platform that has streamlined our marketing and fundraising efforts.

    Cons

    It would be helpful if Salsa CRM/Engage would be able to accommodate organizations that want to use a text-to-give system.

    This review was submitted organically. No incentive was offered
    Review Source

  • Ken from ARVC Foundation

    Specialty: Other

    Number of employees: 2-10 employees

    November 2017

    Salsa CRM is very conducive to our non-profit and the product works well with my needs and expectations. I highly recommend to any organization looking to make a change

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great team to work with, always willing to help I am the only development person in my office, though I don't feel alone because Salsa is just a phone call or email away

    Pros

    Designed for small to medium size non-profits with the end user in mind. It's been very good for me in my new role

    This review was submitted organically. No incentive was offered
    Review Source

  • Heather from Greater Boston Chapter of United Spinal

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    November 2017

    Clay was extremely helpful and went above and beyond my expectations.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Variety of uses, easy to use basic functions, wonderful experiences with customer service, essential to my job everyday

    Cons

    Not knowing all the ways to use it, challenging to produce reports that require multiple steps, difficult because I do not know a lot about the program or Excel

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Dan, Salsa Labs

    November 2017

    Hi Heather, don't forget to check out Salsa Scholars. The eLearning platform contains a series of interactive courses so you can learn and practice how to produce more complex, custom reports. If you haven't requested access to Salsa Scholars yet, you can do so by emailing educationdirector@salsalabs.com.

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