Salsa CRM Software


 

Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track  supporter relationships, manage online and offline fundraising, and intelligently report on everything.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends triggered emails and automatically adds contacts to new lists based on their behavior or activity. With social media marketing tools, organizations can share updates, publish schedules or post messages on multiple social media platforms. The solution also offers social sharing options to allow supporters to share their contributions on their social media profiles.

 

Salsa CRM - Dashboard
 
  • Salsa CRM - Dashboard
    Dashboard
  • Salsa CRM - Constituent information
    Constituent information
  • Salsa CRM - Design preview
    Design preview
  • Salsa CRM - Email series
    Email series
  • Salsa CRM - Donate page
    Donate page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

183 Reviews of Salsa CRM

 

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Software Advice Reviews (100)
More Reviews (83)

Showing 1-20 of 100

Valeria from Ponle Cerebro
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa CRM is very conducive to our non-profit and the product works well with my needs and expectations. I highly recommend to any organization looking to make a change

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great team to work with, always willing to help I am the only development person in my office, though I don't feel alone because Salsa is just a phone call or email away

Pros

Designed for small to medium size non-profits with the end user in mind. It's been very good for me in my new role

Review Source
 
 

Heather from Greater Boston Chapter of United Spinal
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Clay was extremely helpful and went above and beyond my expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Variety of uses, easy to use basic functions, wonderful experiences with customer service, essential to my job everyday

Cons

Not knowing all the ways to use it, challenging to produce reports that require multiple steps, difficult because I do not know a lot about the program or Excel

Review Source
 
 

Rebecca from Pinelands Preservation Alliance
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

SalsaCRM is a great tool for nonprofits.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are still learning how to best use SalsaCRM

Pros

The big advantage of SalsaCRM is the link between your customer database and the online tools they provide. You can easily launch online initiatives and have that information flow into your database making it easier to cultivate your new supporters in a timely fashion. You can fairly easily eliminate duplicate records which is a huge plus. Their support is tops - great support on the phone, online and via email.

Review Source
 
 

Lisa from Winn Feline Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overall Salsa CRM is a good system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Feel they could use more support. Though their support team is always friendly and helpful, don't always receive answers in a timely manner. A lot of back and fourth with email when picking up the phone would be faster and easier.

Pros

For the most part Salsa CRM is user friendly, the cost is reasonably priced and works well for our foundation.

Cons

Some features were misleading, did not offer certain things needed for our foundation. Always room for improvement.s

Review Source
 
 

Michelle from The CLEO Institute
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great and user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

The salsa start program was phenomenal. From the weekly calls to the ongoing webinars, I’ve never had a question that salsa couldn’t answer!

Pros

The salsa system streamlines everything. For a small nonprofit, we needed a system that would detail everything: from donors to social media followers, this thing does it all.

Cons

There’s not a lot of fonts to pick from on the salsa labs social aspect. But that’s about the only con.

Review Source
 
 

Debra from Amman Imman: Water is Life
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great onboarding experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our organization used the Salsa classic platform for many years. We found it difficult, and never made full use of it's many features. We wanted a CRM that would be intuitive, especially since we often rely on volunteers who stay for short periods of time. We also wanted to be able to create beautiful forms that we could integrate into our website. Salsa CRM integrates nicely with the Salsa Engage platform. We are still in the process of moving our data from the old classic platform to the new Salsa CRM; so far the process has been fairly smooth especially because the customer service team has been great! Based on my experience thus far, I'm hopeful that Salsa CRM will be an asset to our organization.

Pros

We are just getting started with the new Salsa CRM. So far my customer service experience has been fantastic. They are very responsive. The onboarding and training has been very good so far.

Review Source
 
 

Katherine from Skin of Steel
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa Engage - Peer to Peer and CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

CRM less intuitive than Engage, and harder to get constituents back into Engage from CRM - automatic the other direction. De-duplication is getting easier to use.

Pros

There are good on-line tutorials and if you call for help, they are very attentive. Easy to use social messaging and email newsletters. Design Templates very intuitive. Peer-to-Peer has increased our fundraising goals. For a small non-profit like ours, the fees are reasonable, but still hard to digest.

Cons

If you send a request for help on-line it takes too long to be helpful, but see above, I use other methods for support instead.

Review Source
 
 

Leah from ChangeLab Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Salsa CRM & Engage Rating

Ease-of-use

Functionality

Product Quality

Customer Support

Definitely an improvement over our last system, takes some time to learn but worth it

Pros

Powerful, lots of options to customize, improvements keep rolling out, great training materials and staff

Cons

Documentation is in transition with new features, some of the CRM interface could be simplified and/or decluttered

Review Source
 
 

Tora from Lemur Conservation Foundation
Specialty: Animal Welfare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa CRM supports strategic fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The variety and ease of generating reports, online help, Salsa Labs Scholars, and excellent customer service.

Cons

Navigating from one feature to another could be more user-friendly, and the search function has some limitations.

Review Source
 
 

Ronalis from Exceptional Minds
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Time Consuming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best thing so far is just customer service

Pros

It can be flexible at times, good customer service, transition team was not the best. Lots of information left missing.

Cons

Salsa still needs a lot of clean and needs to be more user-friendly. Training videos aren't up to date.

Review Source
 
 

Steve from Quality Home Exteriors
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Admin/Development Assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is user-friendly. It is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very accommodating.

Cons

The overall type is very small. This might be something I'm doing or not doing but I often get different donation amounts depending on how I pull the data, I would like to be able to add fields to a set query. There may be a way and I just don't know about it.

Review Source
 
 

Sr. Jeanne from Benedictine Sisters of Pittsburgh
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Started with no experience of Donor Pro, got some lessons, and much, much assistance from the Help Desk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Is it possible to choose programs rather than the whole setup?

Pros

I like the things I can do - like go into a file and have a wealth of info. Again, the Help Desk -- that I like best..

Cons

That there are many, many things on it that we do not need or use. If we could just have our needs, it would probably be more cost efficient.

Review Source
 
 

Chrsitine from Westchester Parks Foundation
Specialty: Environmental
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

We like Salsa CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Salsa CRM support staff is great - we are very happy with them.

Pros

There is a lot of functionality. We seem to be able to do a lot of different things with it. It seems to integrate well with our other platforms.

Cons

It's a little complicated. Short training was sufficient to get us going but I think in order to use it in a more in-depth way, we would need more time on training.

Review Source
 
 

Liesl from Port Townsend Marine Science Center
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good support. Friendly staff with lots of enthusiasm. Nice tools for self-paced training (Salsa Scholars).

Pros

Structured introduction to the features of the Salsa Engage platform (web forms, email appeals, e-news, website integration). System allows new users to immediately start using these tools even before data migration is complete (just starts saving info and syncs up with your existing data once migration is complete).

Cons

Data migration is always a pain, but Salsa has made is much smoother than I imagined. All time lags were our own fault, Salsa staff turned things around very quickly and was very very helpful.

Review Source
 
 

Derek from Arthritis National Research Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa is the best software for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ilona and Andrew on were great at walking us through the process. It is always cumbersome when starting a new CRM solution, but between them and Joe, our onboarding specialist, the people at Salsa were great. We're still getting use to all the available tools, but have found great benefit in everything so far!

Pros

Lots of tools (Email, Events, P2P, Social Media, etc.) Great options for communicating to donors and receiving donations. A lot of customization for marketing and accounting.

Cons

Merging the two solutions (Engage and the CRM) has proven clunky, but the team is committed to fixing any issues.

Review Source
 
 

Jimmy from Aurora Mental Health Center
Specialty: Healthcare & Hospitals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Very good product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, even for a novice. Lots of great features. Good integration with email programs and Salsa Engage.

Cons

The internal word processor needs improvement. It has formatting issues that can make creating and editing copy difficult.

Review Source
 
 

Diana from White Ribbon Alliance
Specialty: International Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great support staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support team that are extremely helpful and quick with ideas and suggestions.

Pros

My non-profit is new to using a CRM and the support staff at Salsa has been extremely helpful in getting us up to speed.

Cons

Lots of updates (good!) make the product more and more relevant to our needs, but means there's more for our small non-profit to keep up with and learn.

Review Source
 
 

Amanda from Penguins Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Fantastic customer service for a beneficial product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

*Helpful and responsive customer service - Clay is wonderful!
*Reporting provides fantastic and detailed snapshot

Cons

*Need training to understand how to use product; Not extremely user-friendly initially
*Rather dull display

Review Source
 
 

CeCe from IRF
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa Engage very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support for Salsa Engage is great.

Pros

It combines several other programs (we used to use mail chimp and regular email) but those weren't connected to our CRM. Like the email series and being able to segment based on supporters.

Cons

Would be great if it could also incorporate all the functionality of Sprout Social, which we're still paying for.

Review Source
 
 

DeNese from Surgicorps International
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent training prior to launch of database and ongoing support via email or phone. Easy to use for all levels of technical skills. The support staff are so helpful, friendly and extremely knowledgeable about their product!

Cons

I have experienced a longer wait time when I call for support since we joined. I believe this is something that Salsa is working to remedy.

Review Source
 
 
 
Showing 1-20 of 83

Rebecca from Immaculate Heart of Mary Seminary
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

straightforward database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An updated, easy to use database system.

Pros

I like the ease of the software. It is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very easy to work with.

Cons

Our database system prior to conversion was subpar. I new the conversion would take work on both parts (salsa conversion team and my own). There was little to be done about some data, however one request made was only partially completed. I requested additional work to be done on it and was told that the system went live and there was nothing they could do about it. I don't there is an easy way of fixing it without starting from scratch with an excel spreadsheet.

Review Source: Capterra
 

Laura from Bolder Options

July 2017

July 2017

Salsa is light years ahead of what we were using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It can do practically anything you want it to. We chose it over others in part because of the event management functions. Also because of the Salsa Engage

Cons

The learning curve - but this would be the case with any new software. It takes time to learn - you have to build in time to learn the software incrementally over a period of many months.

Review Source: Capterra
 

Cynthia from Ädelbrook, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

As a new user, I am finding Salsa CRM to be fairly intuitive. There is a lot of data clean-up to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is too early to tell.

Pros

The intersections of email, word processing, data entry, and other functions appear to be easy to use. But remember, I am VERY new to this and haven't tried any difficult functions, and haven't created anything in Engage, so cannot really comment on that part yet.

Cons

It is not totally clear to me what the Engage vs CRM functions are as yet. The conversion process from Raiser's Edge to this is glitchy and we had to track down pieces of information in Raiser's Edge that were not converted. For example if there was no date of death for a donor or spouse, the fact that they are deceased was not converted automatically. The training path was not clearly laid out. It would be helpful to have a flow chart of critical training and the order in which it would be best to receive that. For us linear thinkers, it feels like the training options came at us from different directions and we became confused on what to do next.

Review Source: Capterra
 

Donna from The Education & Employment Ministry (TEEM)
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great customer service, but conversion is a time-consuming pain.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At this time, we haven't been using Salsa CRM long enough to record any marked benefit. We're still in the problem-solving phase of post-conversion. As the Development Director, I did receive an immense benefit from sifting through the 2.5 million data fields from our conversion templates, however. I now have intimate knowledge of our constituents and our data that I didn't have before. It's given me a better view of our donor base which has allowed for the placement of fundraising strategies. If CRM and Engage would ever interphase properly, Salsa could probably make my life a lot easier. But right now, it makes it more difficult.

Pros

Customer service is awesome. I appreciate that I can call and get help instead of wading through hours of online instruction videos. Everyone I've encountered has been helpful and knowledgeable. I appreciate the ability to categorize constituents into groups. It's proven very helpful on directing messaging to appropriate constituents.

Cons

Frequently used items, such as notes and address and phone edits, aren't where one would think they would be. When learning the system, it causes a lot of frustration trying to find things. Also, there are lots of drop down menus without explanations on how each category affects the larger picture. For example, under "Edit Address," there is place to check is the address is "Home," "Business," or "Primary." (You can check more than one.) Then across from that, there's a drop down menu titled "Reason." No explanation of what this category means. The choices are "All Correspondence," "Bad Address," "Non-Solicitations Only," "Primary Address," or "Solicitations Only." How does this relate to the "Preferred Contact" drop down found under "Constituent Information" which also features "Solicitations Only" and "Non-Solicitations Only"? Isn't that overkill? What's the logic behind that? It would be nice if there was a printed user's guide. Sure, there's all sorts of information online to sift through, but who has time to watch videos? Give me a searchable .PDF with general instructions that include an overview of the drop down menu choices and their best uses. Finally, conversion is NOT easy. You get what you pay for. We paid for the basic conversion, and I had to manually process over 2.5 million data fields from our previous software to Salsa's templates. It took me 6 weeks. We're still waiting for Salsa CRM and Engage to interphase properly 2 months later.

Review Source: Capterra
 

Angie from Conard House, Inc.

July 2017

July 2017

My experience with SalsaLabs has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, lower cost.

Pros

The ease of use is what I like most about the SalsaLabs software. The software is very, very intuitive.

Cons

I've experienced a few glitches with the software. The upside is I called customer service and the problems were addressed immediately.

Review Source: Capterra
 

Martha from Kageno
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's fairly intuitive and integrates a wide variety of tasks into one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the CRM and Engage work so well together making my work easier - It integrates everything.

Cons

There are some functionalities, mostly around events, that I want that Salsa doesn't have- particularly the fact that there's no way to jump to a ticket purchase page without going through the event page..

Review Source: Capterra
 

Joshua from Teens for Food Justice
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

it has been a journey of confusion and clarity that makes me regret that i was confused so long.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really intuitive once you get the hang of it. it also has many more feature than i will be able to use for a long time. I really feel that my organization can grow in to this software.

Cons

It's really hard to get all of my data transferred to the CRM. Also, salsa engage and donor pro need to be better merged into one system. it is really confusing to navigate at first.

Review Source: Capterra
 

Mitchell from Flathead Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Its a solid CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The data base management and report generating are both well designed. It makes it easy to keep leads up-to-date

Cons

The templates for mailings leave a little bit to be desired. They are not very customizable and the end product does not usually match what is in the design stage.

Review Source: Capterra
 

Rebecca from Community Shelter Services

July 2017

July 2017

The Salsa CRM software is just the right fit for my sized agency. Great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I selected this software because of how user friendly it is as well and the donor engagement platform. Communicating with our donors across many methods is made so easy with the Salsa CRM. The pricing was very fair and competitive with the market.

Review Source: Capterra
 

Judy from Iowa Environmental Council

July 2017

July 2017

Affordable and comprehensive database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use. The Engage platform is intuitive and includes some helpful tools such as A/B testing and valuable insights.

Cons

There are a few features missing in my opinion. The ability to add discount codes to events and receive email notifications of contributions would be most helpful.

Review Source: Capterra
 

Kara from Friends for an Earlier Breast Cancer Test
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to learn and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Much easier to use than our old software.

Pros

Ease of use and understanding. It has all the categories and applications that we need in a donor software system.

Cons

We haven't found anything yet! We are working on the conversion and I hope that goes well..

Review Source: Capterra
 

Esai from Nomad Walking Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great product!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Is super easy to learn how to use. Great registration pages for events that promote individual fundraising.

Cons

Not many options for social media marketing. I wish it allowed for more cross promotion across different social platforms.

Review Source: Capterra
 

Cherrie from ALS Double Play
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

We are a very small new charity - I set up all registrations, peer-to-peer events, email blasts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is somewhat easy to use - after you play with it a while, you can usually figure it out.

Cons

I have been told our platform looks cheap and almost to the point where people are unsure whether it's "legitimate".
It does not have all the capabilities that Donor Pro's peer-to-peer software had so we are unhappy that it feels like we are getting less for our money this year. (e.g. participants were unable to track off-line donations)

Review Source: Capterra
 

Christina from Lighthouse Vocational Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This software has enormous capabilities - I'm still learning. Customer support is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Confidence in a state of the art system that can do so much of what we want, providing extremely useful information about our constituent base and fundraising activities.

Pros

The many things we can do with it. I feel like it could take us years to fully tap the potential of the CRM and Engage.

Cons

Figuring out the best way to have the software work with our equipment not as straightforward as I thought it would be.

Review Source: Capterra
 

Jessica from EAC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Better than we had, but funtionality, training and best practices not nearly robust enough.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, reports robust, ability to ask donor to cover fees, custom fields in various areas to cover what the database doesn't.

Cons

Cost per person instead of range, no user forum or place to add suggestions for improvment in an easy and transparent way, password functionality misfunctions, would like to see Salsa Engage more user friendly like Constant Contact in terms of creating a newsletter or fundraising page from template, linking membership to gifts, no automatic save function, or reminder to save;

Review Source: Capterra
 

Edie from National Ag Science Center

June 2017

June 2017

Social posting, emails, donation and fundraising creation easy within the given parameters.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. I like that Salsa Engage and CRM sync with each other. Card Pointe is easy to use on the backend to pull reports etc.

Cons

The event module. Creating an event is easy, but loading that event into the CRM is frustrating and does not have the adaptability to events. Better training would be appreciated on this, the modules only go to a certain point and I feel like they don't really address how a non-profit implements an event. The tech support is helpful with regards to questions and assisting with work-arounds. With that said, I still like the event module, it just needs some refinement (or honestly I need more training)

Review Source: Capterra
 

Theresa from Deutsches Haus
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Somewhat satisfied but not meeting all expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to move from Excel to a true database.

Pros

Nothing in particular that you wouldn't expect from a standard CRM package. ability to add pictures.

Cons

The letter/mail merging is too complicated. Even after speaking with your rep who showed me step-by-step. It's an arduous process and she agreed.

Review Source: Capterra
 

John from Beyond Toxics
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

CRM is powerful, but has a steep learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is an extremely powerful package of CRM tools. Great integration with Engage. Customer support is terrific!

Cons

The user interface is a little confusing and learning it takes quite a bit of time. Also, the process for entering new constituents and finding them is not very intuitive at all.

Review Source: Capterra
 

Jennifer from Humane Society of North Texas
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Overall very satisfied with Salsa and know we will increase our revenue because of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of creating donation forms and emails, the drag and drop feature makes it really simple especially for people that don't have a lot of design experience.

Cons

There isn't a way for donors to give donations anonymously. This is important for peer to peer fundraising when larger donors don't want their name displayed on a fundraising page.

Review Source: Capterra
 

Michelle from Liberty Prairie Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great experience with support thus far. They have been very helpful getting us started with Salsa.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to share constituent data much more easily among our staff.

Pros

Allows us the ability to store all of our constituents in one place, without the hefty price tag of some other software.

Cons

The only con we felt thus far was that we found it a little confusing understanding the integration of the CRM system with Engage.

Review Source: Capterra