Salsa CRM Software


 

Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track  supporter relationships, manage online and offline fundraising, and intelligently report on everything.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends triggered emails and automatically adds contacts to new lists based on their behavior or activity. With social media marketing tools, organizations can share updates, publish schedules or post messages on multiple social media platforms. The solution also offers social sharing options to allow supporters to share their contributions on their social media profiles.

 

Salsa CRM - Dashboard
 
  • Salsa CRM - Dashboard
    Dashboard
  • Salsa CRM - Constituent information
    Constituent information
  • Salsa CRM - Design preview
    Design preview
  • Salsa CRM - Email series
    Email series
  • Salsa CRM - Donate page
    Donate page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

199 Reviews of Salsa CRM

 

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Software Advice Reviews (109)
More Reviews (90)

Showing 1-20 of 109

Randy from Mission Increase
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Salsa Labs was developed with the giver in mind.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salsa Equips constituents with digital marketing, peer-to-peer fundraising and advocacy tools. Bottom line, there is no limit to how one can share an organization's cause! Also, the automated communications allow you to develop sets of tasks that help you engage with constituents. This is extremely helpful when developing relationships with our givers (who doesn't appreciate a timely response to a gift?).

Cons

Salsa CRM is expensive. That ceiling won't last long for many organizations.

Review Source
 
 

Erik from One Way Products
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

A newer merger makes the price more affordable than competitors!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salsa has recently merged with donor pro making prices lower while offering more features than other options out there. This is great for cost-conscious organizations. Additionally, the fees are charged monthly per record, creating an incentive to keep your database clean.

Cons

Salsa CRM has a partner product for external marketin, engage, and the integration could use improvements. For example, the ticketing features from engage do not translate into CRM as clean as you would hope.

Review Source
 
 

Stacy from Health and Housing
Specialty: Faith-Based Ministries
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Everything You Need for Non-Profit CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love the event management features. Highly customizable and integrates well with other fundraising software.

Cons

I do not love that you really need to combine it with their Engage software to get the most out of your investment.

Review Source
 
 

Jacqueline from Lifestyle Medicine Foundation
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Good CRM, a little cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would say it is an ok software. Haven't used many others so I don't have a lot to compare to. We continue to use it despite having some issues. Luckily support is very responsive.

Pros

Has many features and is a great all in one product to link with Salsa Engage, many custom data options and searches/reports

Cons

Cumbersome interface, some things are not intuitive, Some issues uploading existing lists and viewing groups

Review Source

  Response: Dan, Salsa Labs

Date: February 2018

February 2018

 

Hi Jacqueline - Thanks for your review. If you need any help uploading lists our Support team can assist you! Also, if the system doesn't seem intuitive, feel free to checkout Salsa Scholars eLearning resources which can help clear things up.

 
 

kalyn from Jericho Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are managing our database and fundraising. It has been amazing to streamline the two! We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record!

Pros

The diverse features available and they are always updating to stay current with trends! I am grateful for the constant updates and the variety of options available.

Cons

The implementation was a bit rocky but customer service worked with us a lot and we got through it! We were moving from google drive and several other platforms for ticket sales, emails, etc. so we didn't have any experience with this. It eventually all worked out and the Salsa team really stepped up to accommodate our needs.

Review Source
 
 

Keyanna from SEEC
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Easy to use system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, It is a great software to use for our fundraising needs

Pros

The software is user friendly, easy to add in info into software, integration with Salsa Engage, cost efficient

Cons

The reports are not as easy to access unless you have saved another report, continuous saving of info

Review Source
 
 

Rachael from Roaring Fork Outdoor Volunteers
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Salsa CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Responsiveness of customer service and attention to detail on what changes needed to be fixed from Salsa Classic

Cons

Lack of ease of use...the user interface from Salsa Classic was not intuitive, especially considering new staff members using the software.

Review Source
 
 

Amanda from GenOn Ministries
Specialty: Churches
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Reviewed Salsa for a company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I like how integrated the software was, love the various options for not only donor use, for event registrations, shopping components and more.

Cons

Unfortunately were were unable to choose Salsa due to the price, we are a small non-profit company that while we would have seriously considered Salsa more had to look at other options due to cost.

Review Source
 
 

Jonathan from Schoke Jewish Family Service
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Salsa Engage Does the Job!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salsa CRM/Engage is an simple to use platform that has streamlined our marketing and fundraising efforts.

Cons

It would be helpful if Salsa CRM/Engage would be able to accommodate organizations that want to use a text-to-give system.

Review Source
 
 

Ken from ARVC Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa CRM is very conducive to our non-profit and the product works well with my needs and expectations. I highly recommend to any organization looking to make a change

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great team to work with, always willing to help I am the only development person in my office, though I don't feel alone because Salsa is just a phone call or email away

Pros

Designed for small to medium size non-profits with the end user in mind. It's been very good for me in my new role

Review Source
 
 

Heather from Greater Boston Chapter of United Spinal
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Clay was extremely helpful and went above and beyond my expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Variety of uses, easy to use basic functions, wonderful experiences with customer service, essential to my job everyday

Cons

Not knowing all the ways to use it, challenging to produce reports that require multiple steps, difficult because I do not know a lot about the program or Excel

Review Source

  Response: Dan, Salsa Labs

Date: November 2017

November 2017

 

Hi Heather, don't forget to check out Salsa Scholars. The eLearning platform contains a series of interactive courses so you can learn and practice how to produce more complex, custom reports. If you haven't requested access to Salsa Scholars yet, you can do so by emailing educationdirector@salsalabs.com.

 
 

Rebecca from Pinelands Preservation Alliance
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

SalsaCRM is a great tool for nonprofits.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are still learning how to best use SalsaCRM

Pros

The big advantage of SalsaCRM is the link between your customer database and the online tools they provide. You can easily launch online initiatives and have that information flow into your database making it easier to cultivate your new supporters in a timely fashion. You can fairly easily eliminate duplicate records which is a huge plus. Their support is tops - great support on the phone, online and via email.

Review Source
 
 

Lisa from Winn Feline Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overall Salsa CRM is a good system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Feel they could use more support. Though their support team is always friendly and helpful, don't always receive answers in a timely manner. A lot of back and fourth with email when picking up the phone would be faster and easier.

Pros

For the most part Salsa CRM is user friendly, the cost is reasonably priced and works well for our foundation.

Cons

Some features were misleading, did not offer certain things needed for our foundation. Always room for improvement.s

Review Source

  Response: Dan, Salsa Labs

Date: November 2017

November 2017

 

Lisa, our apologies for not being more clear. Please give us a call and we'll work to find the proper solutions you need for your foundation. Thanks for your feedback.

 
 

Michelle from The CLEO Institute
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great and user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

The salsa start program was phenomenal. From the weekly calls to the ongoing webinars, I’ve never had a question that salsa couldn’t answer!

Pros

The salsa system streamlines everything. For a small nonprofit, we needed a system that would detail everything: from donors to social media followers, this thing does it all.

Cons

There’s not a lot of fonts to pick from on the salsa labs social aspect. But that’s about the only con.

Review Source
 
 

Debra from Amman Imman: Water is Life
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great onboarding experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our organization used the Salsa classic platform for many years. We found it difficult, and never made full use of it's many features. We wanted a CRM that would be intuitive, especially since we often rely on volunteers who stay for short periods of time. We also wanted to be able to create beautiful forms that we could integrate into our website. Salsa CRM integrates nicely with the Salsa Engage platform. We are still in the process of moving our data from the old classic platform to the new Salsa CRM; so far the process has been fairly smooth especially because the customer service team has been great! Based on my experience thus far, I'm hopeful that Salsa CRM will be an asset to our organization.

Pros

We are just getting started with the new Salsa CRM. So far my customer service experience has been fantastic. They are very responsive. The onboarding and training has been very good so far.

Review Source
 
 

Katherine from Skin of Steel
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa Engage - Peer to Peer and CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

CRM less intuitive than Engage, and harder to get constituents back into Engage from CRM - automatic the other direction. De-duplication is getting easier to use.

Pros

There are good on-line tutorials and if you call for help, they are very attentive. Easy to use social messaging and email newsletters. Design Templates very intuitive. Peer-to-Peer has increased our fundraising goals. For a small non-profit like ours, the fees are reasonable, but still hard to digest.

Cons

If you send a request for help on-line it takes too long to be helpful, but see above, I use other methods for support instead.

Review Source
 
 

Leah from ChangeLab Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Salsa CRM & Engage Rating

Ease-of-use

Functionality

Product Quality

Customer Support

Definitely an improvement over our last system, takes some time to learn but worth it

Pros

Powerful, lots of options to customize, improvements keep rolling out, great training materials and staff

Cons

Documentation is in transition with new features, some of the CRM interface could be simplified and/or decluttered

Review Source
 
 

Tora from Lemur Conservation Foundation
Specialty: Animal Welfare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Salsa CRM supports strategic fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The variety and ease of generating reports, online help, Salsa Labs Scholars, and excellent customer service.

Cons

Navigating from one feature to another could be more user-friendly, and the search function has some limitations.

Review Source
 
 

Ronalis from Exceptional Minds
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Time Consuming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best thing so far is just customer service

Pros

It can be flexible at times, good customer service, transition team was not the best. Lots of information left missing.

Cons

Salsa still needs a lot of clean and needs to be more user-friendly. Training videos aren't up to date.

Review Source

  Response: Dan, Salsa Labs

Date: November 2017

November 2017

 

Ronalis, thanks for your review. Be sure to check out Salsa Scholars, the interactive eLearning platform that contains instructor led training courses that will help you learn all the ins and outs and maximize the software. In addition, Salsa Scholars is constantly updated to reflect enhancements we make in new releases. If you haven't requested access to Salsa Scholars yet, you can do so by emailing educationdirector@salsalabs.com.

 
 

Lynn from The Community at Holy Family Manor
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Admin/Development Assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is user-friendly. It is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very accommodating.

Cons

The overall type is very small. This might be something I'm doing or not doing but I often get different donation amounts depending on how I pull the data, I would like to be able to add fields to a set query. There may be a way and I just don't know about it.

Review Source
 
 
 
Showing 1-20 of 90

Shauna from Touchstone Center for Crafts

June 2018

June 2018

Great experience, Salsa gave us the tools we needed to manage our donors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With Salsa we were able to compile the information that lived on spreadsheets into one database that is very functional. The ability to look at the history of our donors and to pull reports has enabled us to make better decisions. We were able to implement a major gifts program after purchasing the software.

Cons

It took a few tries to figure out the word processor, but it was worth the effort. The individual letter editing saved lots of time.

Review Source: Capterra
 


April 2018

April 2018

Salsa turned out to be way too complex for a small non-profit without a dedicated CRM person.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not much. It was too clunky and complex for us to learn and use.

Please note, you should not be using my LinkedIn profile because the main LI profile is for a company I'm working with not for my non-profit. Using a LI profile simply doesn't work for people who have multiple roles at different organizations.

Pros

On the surface SALSA looked to have everything we needed in a modern user interface. Email program. It was relatively easy to create

Cons

Salsa, as it currently exists, is an integration of three separate solutions. The CRM and the Engage products actually use separate databases that need to sync with each other.

The fundraising module was a completely different and much older interface.

The support was friendly and knowledgeable but with no experienced IT/CRM person on staff Salsa was simple too complex to learn and remember, especially since we used it only one per month.

We decided to cancel our contract and move to something simpler and more manageable for us. Salsa management declined to return the unused portion of our contract. I don't believe would have been a great sacrifice to return to our non-profit. But they chose not to.

Similarly, the merchant services account we had to sign with Salsa was for a three-year period, even though our contract with Salsa was only annually. We're now paying a cancellation fee for that service.

I'm certain that Salsa probably works well for larger organizations, but it was simply too complex for our small team.

Review Source: Capterra
 


April 2018

April 2018

Our experience with Salsa was not favorable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We didn't find many benefits to this program, only disadvantages. We changed to a different CRM for our non profit.

Pros

Admittedly, Salsa is a robust program with lots of options and capabilities. The queries were details and you could typically find the information that you needed for a report.

Cons

The program was clunky and not user friendly at all. It was not intuitive and it took a great deal of time to figure out how to make it do what you wanted. Ultimately, we changed to another program.

Review Source: Capterra
 


February 2018

February 2018

I helped a medium sized nonprofit to start using Salsa CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to set up.

Pros

Very easy to get set up. We were getting on the platform after using only excel sheets. Canned reports are also helpful.

Cons

I think it would be great if there was a user group or community of users available to exchange ideas.

Review Source: Capterra
 


January 2018

January 2018

Amazing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is night and day vs. the software we used to use. I think we're only using half the features we probably should be using, so we can grow into this.

Pros

I love that I can customize so much. This software has ALL the features I was looking for and then some

Cons

Because it has so much functionality, there is a learning curve, just like any CRM. Just plan for time to learn the software and take it in stages.

Review Source: Capterra
 

Jodie from Partners For Quality Foundation, Inc.

December 2017

December 2017

We use Salsa for all CRM functions and utilize the Events module

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is easy to use. I like the browser interface versus the desk top version as it is more modern and you can work off site.

Review Source: Capterra
 

Ken from Carolina Honduras Health Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Importing data went very smoothly with the help of Salsa Lab personnel. Not a single glitch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Accuracy of information. Able to research donors to determine how often they give, amount of gift, etc. Most important support from Salsa staff.

Pros

Salsa is much better than our previous experience with another vendor who will remain un-named. Generating reports is easy and the database is easy to work with.

Most important to us is the support provided by Salsa. I am able to reach them during business hours and they spend the time needed to solve any issues. They are clearly customer oriented. Many others I researched charged extra for this level of service. With Salsa it is included.

Cons

Does not link to other email providers. It would be nice to be able to use Constant Contact or another email provider and have it link directly to the program. Engage is nice, but is some cases not as easy to use as are the other email service providers.

Having said that we are very satisfied with our use of Salsa overall and have no plans to go looking for anyone else.

Review Source: Capterra
 

Rebecca from Immaculate Heart of Mary Seminary
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

straightforward database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An updated, easy to use database system.

Pros

I like the ease of the software. It is very intuitive which makes navigating easier. Most questions can be answered by using the online help, but if a phone call is necessary the staff is very easy to work with.

Cons

Our database system prior to conversion was subpar. I new the conversion would take work on both parts (salsa conversion team and my own). There was little to be done about some data, however one request made was only partially completed. I requested additional work to be done on it and was told that the system went live and there was nothing they could do about it. I don't there is an easy way of fixing it without starting from scratch with an excel spreadsheet.

Review Source: Capterra
 

Laura from Bolder Options

July 2017

July 2017

Salsa is light years ahead of what we were using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It can do practically anything you want it to. We chose it over others in part because of the event management functions. Also because of the Salsa Engage

Cons

The learning curve - but this would be the case with any new software. It takes time to learn - you have to build in time to learn the software incrementally over a period of many months.

Review Source: Capterra
 

Cynthia from Ädelbrook, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

As a new user, I am finding Salsa CRM to be fairly intuitive. There is a lot of data clean-up to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is too early to tell.

Pros

The intersections of email, word processing, data entry, and other functions appear to be easy to use. But remember, I am VERY new to this and haven't tried any difficult functions, and haven't created anything in Engage, so cannot really comment on that part yet.

Cons

It is not totally clear to me what the Engage vs CRM functions are as yet. The conversion process from Raiser's Edge to this is glitchy and we had to track down pieces of information in Raiser's Edge that were not converted. For example if there was no date of death for a donor or spouse, the fact that they are deceased was not converted automatically. The training path was not clearly laid out. It would be helpful to have a flow chart of critical training and the order in which it would be best to receive that. For us linear thinkers, it feels like the training options came at us from different directions and we became confused on what to do next.

Review Source: Capterra
 

Donna from The Education & Employment Ministry (TEEM)
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great customer service, but conversion is a time-consuming pain.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At this time, we haven't been using Salsa CRM long enough to record any marked benefit. We're still in the problem-solving phase of post-conversion. As the Development Director, I did receive an immense benefit from sifting through the 2.5 million data fields from our conversion templates, however. I now have intimate knowledge of our constituents and our data that I didn't have before. It's given me a better view of our donor base which has allowed for the placement of fundraising strategies. If CRM and Engage would ever interphase properly, Salsa could probably make my life a lot easier. But right now, it makes it more difficult.

Pros

Customer service is awesome. I appreciate that I can call and get help instead of wading through hours of online instruction videos. Everyone I've encountered has been helpful and knowledgeable. I appreciate the ability to categorize constituents into groups. It's proven very helpful on directing messaging to appropriate constituents.

Cons

Frequently used items, such as notes and address and phone edits, aren't where one would think they would be. When learning the system, it causes a lot of frustration trying to find things. Also, there are lots of drop down menus without explanations on how each category affects the larger picture. For example, under "Edit Address," there is place to check is the address is "Home," "Business," or "Primary." (You can check more than one.) Then across from that, there's a drop down menu titled "Reason." No explanation of what this category means. The choices are "All Correspondence," "Bad Address," "Non-Solicitations Only," "Primary Address," or "Solicitations Only." How does this relate to the "Preferred Contact" drop down found under "Constituent Information" which also features "Solicitations Only" and "Non-Solicitations Only"? Isn't that overkill? What's the logic behind that? It would be nice if there was a printed user's guide. Sure, there's all sorts of information online to sift through, but who has time to watch videos? Give me a searchable .PDF with general instructions that include an overview of the drop down menu choices and their best uses. Finally, conversion is NOT easy. You get what you pay for. We paid for the basic conversion, and I had to manually process over 2.5 million data fields from our previous software to Salsa's templates. It took me 6 weeks. We're still waiting for Salsa CRM and Engage to interphase properly 2 months later.

Review Source: Capterra

  Response: Salsa Labs, Salsa Labs

Date: July 2017

July 2017

 

Donna - Thank you for your thorough review. We encourage you to provide feedback directly to Salsa as we do incorporate our clients' enhancement requests into future releases. Our Director of Customer Support will be reaching out to you directly to address some of your specific issues. Regarding documentation, we do have an online user's guide that you can download if you prefer printed materials. You can also use our online knowledge base which is searchable by topic. Also, all Salsa customers now have access to Salsa Scholars, our brand new e-Learning platform. It's self-paced interactive learning for both Salsa Engage and Salsa CRM and the purpose built integration which we continue to enhance. In the latest release (expected to be in production by the end of July 2017), you will see enhancements to the integration which were made based on the feedback of our active user community. Please contact Customer Support if you need access to any of the tools listed.

 

Angie from Conard House, Inc.

July 2017

July 2017

My experience with SalsaLabs has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, lower cost.

Pros

The ease of use is what I like most about the SalsaLabs software. The software is very, very intuitive.

Cons

I've experienced a few glitches with the software. The upside is I called customer service and the problems were addressed immediately.

Review Source: Capterra
 

Martha from Kageno
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's fairly intuitive and integrates a wide variety of tasks into one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the CRM and Engage work so well together making my work easier - It integrates everything.

Cons

There are some functionalities, mostly around events, that I want that Salsa doesn't have- particularly the fact that there's no way to jump to a ticket purchase page without going through the event page..

Review Source: Capterra
 

Joshua from Teens for Food Justice
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

it has been a journey of confusion and clarity that makes me regret that i was confused so long.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really intuitive once you get the hang of it. it also has many more feature than i will be able to use for a long time. I really feel that my organization can grow in to this software.

Cons

It's really hard to get all of my data transferred to the CRM. Also, salsa engage and donor pro need to be better merged into one system. it is really confusing to navigate at first.

Review Source: Capterra
 

Mitchell from Flathead Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Its a solid CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The data base management and report generating are both well designed. It makes it easy to keep leads up-to-date

Cons

The templates for mailings leave a little bit to be desired. They are not very customizable and the end product does not usually match what is in the design stage.

Review Source: Capterra
 

Rebecca from Community Shelter Services

July 2017

July 2017

The Salsa CRM software is just the right fit for my sized agency. Great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I selected this software because of how user friendly it is as well and the donor engagement platform. Communicating with our donors across many methods is made so easy with the Salsa CRM. The pricing was very fair and competitive with the market.

Review Source: Capterra
 

Judy from Iowa Environmental Council

July 2017

July 2017

Affordable and comprehensive database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use. The Engage platform is intuitive and includes some helpful tools such as A/B testing and valuable insights.

Cons

There are a few features missing in my opinion. The ability to add discount codes to events and receive email notifications of contributions would be most helpful.

Review Source: Capterra
 

Kara from Friends for an Earlier Breast Cancer Test
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to learn and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Much easier to use than our old software.

Pros

Ease of use and understanding. It has all the categories and applications that we need in a donor software system.

Cons

We haven't found anything yet! We are working on the conversion and I hope that goes well..

Review Source: Capterra
 

Brittany from Cancer Support Community Delaware
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great product!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Is super easy to learn how to use. Great registration pages for events that promote individual fundraising.

Cons

Not many options for social media marketing. I wish it allowed for more cross promotion across different social platforms.

Review Source: Capterra
 

Cherrie from ALS Double Play
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

We are a very small new charity - I set up all registrations, peer-to-peer events, email blasts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is somewhat easy to use - after you play with it a while, you can usually figure it out.

Cons

I have been told our platform looks cheap and almost to the point where people are unsure whether it's "legitimate".
It does not have all the capabilities that Donor Pro's peer-to-peer software had so we are unhappy that it feels like we are getting less for our money this year. (e.g. participants were unable to track off-line donations)

Review Source: Capterra

  Response: Salsa Labs, Salsa Labs

Date: July 2017

July 2017

 

Cherrie - Thanks for writing a review. In our next release (rolling out end July 2017), you will see lots of changes in our peer to peer fundraising functionality. Major enhancements include pre-designed templates and a new UX for supporters for professional looking personal pages. We have added the ability to also track offline donations. We hope you'll provide us with direct feedback on our new releases. We do incorporate suggestions from our clients into our new release so please do let us know what you'd like to see.