Salsa CRM is a cloud-based constituent relationship management platform that helps nonprofits track  supporter relationships, manage online and offline fundraising, and intelligently report on everything.

Salsa CRM features include donor cultivation, processing of all gift types, direct mail, built in word processing, mail merge, event/auction management, grant management, task reminders, member management, volunteer tracking and database permissions and security. A dashboard provides tools to dive into campaign performance analysis and track performance.

The Salsa Engage module includes mobile-ready digital marketing tools for email, social and online donation forms. Users can nurture and retain donors with marketing automation functionality that sends triggered emails and automatically adds contacts to new lists based on their behavior or activity. With social media marketing tools, organizations can share updates, publish schedules or post messages on multiple social media platforms. The solution also offers social sharing options to allow supporters to share their contributions on their social media profiles.

Dashboard
Dashboard

Dashboard

Constituent information

Constituent information

Design preview

Design preview

Email series

Email series

Donate page

Donate page

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10



205 Reviews of Salsa CRM

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 205 reviews

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Stephany from Lucky Dog Animal Rescue

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Salsa is incredible!

Wonderful!

Pros

The customer support and ease of use is a dream. Such a great way for a small non-profit to streamline and maximize our resources.

Cons

None - they are always working to improve with constant updates!

Review Source: Capterra

Andrea from National Eagle Center dba Eaglewatch Inc

Type of Nonprofit:  Environmental

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Is Two Months Too Long To Wait For Resolution? (YES!)

Pros

Unfortunately, we have nothing positive to say about Salsa CRM. It's difficult to produce reports with queries, the CRM and Engage features do not synch effectively, and customer service is abysmal.

Cons

We have been two months without being able to print renewal letters. Countless phone calls, service tickets, and still no response to the issue. Our renewal rate is affected and it's hurting the bottom line. Completely unacceptable. Completely dissatisfied.

Review Source

Response: Andrew, Salsa Labs

October 2018

Dear Andrea, We do apologies for your experience with Salsa CRM. Your organization’s input is important and our product team worked hard to update the functionality based on that feedback. Last month we released an entirely new letter function in CRM, replacing our own word processing editor with Google docs. This makes the entire letter experience in CRM far more intuitive and flexible. I will follow up with you personally to make sure your team is fully aware of the new features and able to use CRM to meet your workflow needs. Thank you, Andrew Shoaff Director, Customer Success Salsa Labs ashoaff@salsalabs.com

Suzanne from The Lupus Foundation of America, GOC

Type of Nonprofit:  International Organizations

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

Executive Director

It is a challenge and you have to put a ticket in for every problem. We are a small organization and wanted a simple program. This is a full time position.

Pros

Price, online data is transferred to the CRM. The Engage and CRM merge. We were able to get rid of Event Brite. We can all access the CRM and use it at one time. This is helpful.

Cons

Transfer of data was a problem. We would up with over 10,000 duplicates and it is taking us forever to delete them. Also the user experience was poor. Our constituents say it is too complicated. Membership is a challenge.

Review Source

Response: Andrew, Salsa Labs

October 2018

Dear Suzanne, Duplicates are a very serious issue for nonprofits and Salsa recently created a new utility to help resolve those without having to review each potential duplicate one by one. I will follow up with you personally to make sure your team is able to use this feature and is able to resolve your many duplicate records efficiently. Our team is also more than happy to work with you to ease any questions on the system user interface. Thank you, Andrew Shoaff Director, Customer Success Salsa Labs ashoaff@salsalabs.com

Ashley from STARS

Type of Nonprofit:  Human Services

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Love Salsa!

Pros

Salsa Labs is by far my favorite CRM to use. It is very easy and extremely customizable! I would highly recommend.

Cons

When setting up the account, the sales team was a typical sales team but overall I was satisfied with the experience

Review Source

Melissa from Naval War College Foundation

Type of Nonprofit:  Philanthropic Foundations

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Strong and flexible CRM

Pros

Knowledgeable support team, responsive to enhancement requests, flexible conversions from prior software

Cons

Unfortunately, Salsa CRM does not work as well on Apple products as it does on Windows platforms; however, the support team does its best to provide solutions

Review Source

Randy from Mission Increase

Type of Nonprofit:  Faith-Based Ministries

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Salsa Labs was developed with the giver in mind.

Pros

Salsa Equips constituents with digital marketing, peer-to-peer fundraising and advocacy tools. Bottom line, there is no limit to how one can share an organization's cause! Also, the automated communications allow you to develop sets of tasks that help you engage with constituents. This is extremely helpful when developing relationships with our givers (who doesn't appreciate a timely response to a gift?).

Cons

Salsa CRM is expensive. That ceiling won't last long for many organizations.

Review Source

Erik from One Way Products

Type of Nonprofit:  Faith-Based Ministries

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A newer merger makes the price more affordable than competitors!

Pros

Salsa has recently merged with donor pro making prices lower while offering more features than other options out there. This is great for cost-conscious organizations. Additionally, the fees are charged monthly per record, creating an incentive to keep your database clean.

Cons

Salsa CRM has a partner product for external marketin, engage, and the integration could use improvements. For example, the ticketing features from engage do not translate into CRM as clean as you would hope.

Review Source

Shauna from Touchstone Center for Crafts

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great experience, Salsa gave us the tools we needed to manage our donors.

Pros

With Salsa we were able to compile the information that lived on spreadsheets into one database that is very functional. The ability to look at the history of our donors and to pull reports has enabled us to make better decisions. We were able to implement a major gifts program after purchasing the software.

Cons

It took a few tries to figure out the word processor, but it was worth the effort. The individual letter editing saved lots of time.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Salsa turned out to be way too complex for a small non-profit without a dedicated CRM person.

Not much. It was too clunky and complex for us to learn and use. Please note, you should not be using my LinkedIn profile because the main LI profile is for a company I'm working with not for my non-profit. Using a LI profile simply doesn't work for people who have multiple roles at different organizations.

Pros

On the surface SALSA looked to have everything we needed in a modern user interface. Email program. It was relatively easy to create

Cons

Salsa, as it currently exists, is an integration of three separate solutions. The CRM and the Engage products actually use separate databases that need to sync with each other.

The fundraising module was a completely different and much older interface.

The support was friendly and knowledgeable but with no experienced IT/CRM person on staff Salsa was simple too complex to learn and remember, especially since we used it only one per month.

We decided to cancel our contract and move to something simpler and more manageable for us. Salsa management declined to return the unused portion of our contract. I don't believe would have been a great sacrifice to return to our non-profit. But they chose not to.

Similarly, the merchant services account we had to sign with Salsa was for a three-year period, even though our contract with Salsa was only annually. We're now paying a cancellation fee for that service.

I'm certain that Salsa probably works well for larger organizations, but it was simply too complex for our small team.

Review Source: Capterra

Stacy from Health and Housing

Type of Nonprofit:  Faith-Based Ministries

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Everything You Need for Non-Profit CRM

Pros

Love the event management features. Highly customizable and integrates well with other fundraising software.

Cons

I do not love that you really need to combine it with their Engage software to get the most out of your investment.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Our experience with Salsa was not favorable.

We didn't find many benefits to this program, only disadvantages. We changed to a different CRM for our non profit.

Pros

Admittedly, Salsa is a robust program with lots of options and capabilities. The queries were details and you could typically find the information that you needed for a report.

Cons

The program was clunky and not user friendly at all. It was not intuitive and it took a great deal of time to figure out how to make it do what you wanted. Ultimately, we changed to another program.

Review Source: Capterra

Jacqueline from Lifestyle Medicine Foundation

Type of Nonprofit:  Healthcare & Hospitals

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Good CRM, a little cumbersome

Would say it is an ok software. Haven't used many others so I don't have a lot to compare to. We continue to use it despite having some issues. Luckily support is very responsive.

Pros

Has many features and is a great all in one product to link with Salsa Engage, many custom data options and searches/reports

Cons

Cumbersome interface, some things are not intuitive, Some issues uploading existing lists and viewing groups

Review Source

Response: Dan, Salsa Labs

February 2018

Hi Jacqueline - Thanks for your review. If you need any help uploading lists our Support team can assist you! Also, if the system doesn't seem intuitive, feel free to checkout Salsa Scholars eLearning resources which can help clear things up.

kalyn from Jericho Foundation

Type of Nonprofit:  Philanthropic Foundations

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

great customer service!

We are managing our database and fundraising. It has been amazing to streamline the two! We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record!

Pros

The diverse features available and they are always updating to stay current with trends! I am grateful for the constant updates and the variety of options available.

Cons

The implementation was a bit rocky but customer service worked with us a lot and we got through it! We were moving from google drive and several other platforms for ticket sales, emails, etc. so we didn't have any experience with this. It eventually all worked out and the Salsa team really stepped up to accommodate our needs.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

I helped a medium sized nonprofit to start using Salsa CRM.

Easy to set up.

Pros

Very easy to get set up. We were getting on the platform after using only excel sheets. Canned reports are also helpful.

Cons

I think it would be great if there was a user group or community of users available to exchange ideas.

Review Source: Capterra

Keyanna from SEEC

Type of Nonprofit:  Human Services

Number of employees:  201-500 employees

Ease-of-use

Functionality

February 2018

Easy to use system

Overall, It is a great software to use for our fundraising needs

Pros

The software is user friendly, easy to add in info into software, integration with Salsa Engage, cost efficient

Cons

The reports are not as easy to access unless you have saved another report, continuous saving of info

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Amazing tool

This is night and day vs. the software we used to use. I think we're only using half the features we probably should be using, so we can grow into this.

Pros

I love that I can customize so much. This software has ALL the features I was looking for and then some

Cons

Because it has so much functionality, there is a learning curve, just like any CRM. Just plan for time to learn the software and take it in stages.

Review Source: Capterra

Jodie from Partners For Quality Foundation, Inc.

Ease-of-use

Value for money

Customer support

Functionality

December 2017

We use Salsa for all CRM functions and utilize the Events module

Pros

The program is easy to use. I like the browser interface versus the desk top version as it is more modern and you can work off site.

Review Source: Capterra

Rachael from Roaring Fork Outdoor Volunteers

Type of Nonprofit:  Environmental

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Salsa CRM Review

Pros

Responsiveness of customer service and attention to detail on what changes needed to be fixed from Salsa Classic

Cons

Lack of ease of use...the user interface from Salsa Classic was not intuitive, especially considering new staff members using the software.

Review Source

Ken from Carolina Honduras Health Foundation

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Importing data went very smoothly with the help of Salsa Lab personnel. Not a single glitch.

Accuracy of information. Able to research donors to determine how often they give, amount of gift, etc. Most important support from Salsa staff.

Pros

Salsa is much better than our previous experience with another vendor who will remain un-named. Generating reports is easy and the database is easy to work with.

Most important to us is the support provided by Salsa. I am able to reach them during business hours and they spend the time needed to solve any issues. They are clearly customer oriented. Many others I researched charged extra for this level of service. With Salsa it is included.

Cons

Does not link to other email providers. It would be nice to be able to use Constant Contact or another email provider and have it link directly to the program. Engage is nice, but is some cases not as easy to use as are the other email service providers.

Having said that we are very satisfied with our use of Salsa overall and have no plans to go looking for anyone else.

Review Source: Capterra

Amanda from GenOn Ministries

Type of Nonprofit:  Churches

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

December 2017

Reviewed Salsa for a company

Pros

I like how integrated the software was, love the various options for not only donor use, for event registrations, shopping components and more.

Cons

Unfortunately were were unable to choose Salsa due to the price, we are a small non-profit company that while we would have seriously considered Salsa more had to look at other options due to cost.

Review Source

Displaying 1 - 20 of 205 reviews