Main dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Donor Engine
Donor Engine is a comprehensive nonprofit software solution that can be configured to meet a wide variety of nonprofit organizational needs with the goal of creating a single database for all data and providing a 360-degree view of donors and members from a single page.
Donor Engine offers features such as donation and purchase tracking, automated donor communication, donor relationship management, campaign management, fundraising, event management and more. Actions and actives are automated where possible, and manual processes are regularly adjusted based on actual customer feedback.
The solution’s configuration and pricing are based on organizational needs, with support for everything from donor management and online fundraising to association...
11 Reviews of Donor Engine
Average User Ratings
Overall
4.82 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2020
Kimberley from Habitat for Humanity Ontario Gateway North
Verified Reviewer
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
Exceptional Support and Service
More than anything else, we appreciate the exceptional support and service provided by the Lifeline Design team.
Pros
The software is user-friendly. It has been custom-designed to meet the unique needs of Habitat for Humanity Ontario Gateway North and yet the complexities are not evident in use. The design is intuitive, streamlined.
Cons
Implementation of the software was more involved than we thought it would be and therefore took more time than we had planned. Although there were a number of small glitches to work through, Lifeline Design was fast to respond to our concerns and enjoyable to work with as we made the necessary tweaks.
Reasons for Choosing Donor Engine
We chose Donor Engine in order to ensure that we would have the after-sales support and development we knew we would need. No regrets!
September 2018
Heather from Christians for Israel Canada
Company Size: 2-10 employees
Industry: Religious Institutions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Donor Engine Review
As mentioned earlier, we have saved countless hours of manual entry with Donor Engine. Our old database required manual entry of all credit card, paypal, cash/cheque, and EFT transactions. With Donor Engine, all of this is automated and works very well. We were the first charity to use Donor Engine and over the past 2 years there have been so many improvements and upgrades that it does not even look like the same system any longer. All transitions from one database program to another are challenging but I feel confident that any new charities would experience far fewer issue than we did. If there is anything about Donor Engine that is not working (or just not working for us) or that we would like to have changed/upgraded or amended, our rep is very eager to help and is happy to hear feedback that can improve their system for all clients.
Pros
The best thing about Donor Engine, for us, is the way that it can interface with other programs ie our website, our gateway for processing credit cards, and websites like PayPal. All of this information is automatically updated in Donor Engine and has saved us, literally, countless hours in manual entry.
Cons
This question is difficult to answer because there is nothing about Donor Engine that I do not like. If something happens to come up we contact our rep immediately and he gets things sorted out and we no longer have an issue.
June 2020
Patty from Patty Zuber
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
All in One CRM
Now that we are fully integrated we are enjoying all the aspects of this system: event registration, membership tracking, marketing and emailing our constituents and of course a donor database. All features are in this one product, which has made it cost effective as well as efficient. Customer service is amazing with very fast response time
Pros
We are a unique non-profit. We are a member organization that also holds fundraising events for our grant-making functions. We have a medium sized database, but we were not tracking donations efficiently. We found everything we needed to solve not only our DB issues, but also an all in one hub for almost everything that we do. Loved the customization that we could have with this product. The developers never said no to any request that we made! It is easy to use and improvements keep coming.
Cons
The integration had more than its share of issues, but mostly because we came from an archaic system, we were new to the CRM world and we have many users that need to pull out different modules for their use.
October 2018
Ariane from C4i
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2018
Donor Engine - Only small bugs but overall very good
It has been a very good tool and any issues are resolved quickly.
Pros
the interface is user friendly and straight forward
Cons
There are small inconsistencies and issues that make it slightly annoying, but overall they are a minor problem.
June 2019
Colleen from C4i
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
June 2019
Donor Engine
Using it five days a week for 40 hours it is hard to define the details because of my comfort with it. It is as close to reliable as technology can be. I think it is a great product, and the company puts a tremendous effort into addressing any hiccups and in continuing to enhance the features and benefits.
Pros
It is easy to navigate. It is well thought out and provides a lot of features to capture beneficial information and to process ministry donations. It is an ongoing/developing program that improves its features and benefits which is great!!
Cons
Not everything is fully activated but it is a process and important needs are met from my vantage point and use.
