The Databank Software


 

Launched in 1998, The Databank is a cloud-based CRM database and communication system designed specifically for nonprofit organizations. Consolidated tools help users manage and grow relationships with donors, volunteers, activists, members, friends, and stakeholders from a single platform.

The Databank integrates with any website for online giving, event sign-ups, action alerts, and meeting registrations. The software’s suite of applications includes fundraising and donor management, pledges, recurring gifts, and soft credits. Email marketing, text messaging, mailing address labels, duplicate search, and mapping are also part of the program. The PowerMail marketing tool helps users avoid downloading and uploading email addresses for various mailings, and Databank Advocacy provides action alerts and encourages voter engagement. Report templates are included along with a report builder tool to compile customized sets of data. With The Databank’s various add-on tools and fully scalable models, the system is able to grow and change with any organization.

The software also offers features for the website and social media integration, allowing organizations to communicate with constituents via email, social media and text messaging. There are also built-in reports and a report builder for custom reporting.

The Databank is a fit for organizations in community building, social services, the arts, civic engagement, environmental issues and more.

 

The Databank - Member details
 
  • The Databank - Member details
    Member details
  • The Databank - Campaign reports
    Campaign reports
  • The Databank - E-newsletters
    E-newsletters
  • The Databank - Activity dashboard
    Activity dashboard
  • The Databank - Fundraising
    Fundraising
  • The Databank - Data enhancement
    Data enhancement
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

31 Reviews of The Databank

 

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Software Advice Reviews (23)
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Showing 1-20 of 23

Debbie from Minnesota Private College Council
Specialty: Higher Education

November 2014

November 2014

Happy with The Databank

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has great customer/support service and ease of use.

Likes Least

There's a bit of a learning curve for its various tools (though that's probably true of most similar systems).

Recommendations

Know how you want to use your system and make sure you have the skills or willingness to learn how to do those things. For example, it helps to have HTML knowledge if you're using the Powermail feature and some data skills if working much with data records.

 
 

Michael from Wisconsin Lakes
Specialty: Environmental

November 2014

November 2014

Great product, awesome customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have the best customer service in all facets of the business, from tech support to billing. I feel like I know the folks that work for The Databank. Not only do they respond quickly (often within the hour) to requests, the company as a whole is extremely responsive to user comments to improve the service. Many ideas crop in upgrades, and they are constantly working to improve the product.

Likes Least

The report builder is a little clunky, and it is not always easy to drill too deeply into the data without exporting to Excel and doing it that way. It's not a major hurdle, though, and all CRMs suffer from some sort of reporting deficiency, in my opinion.

Recommendations

No software package is perfect, and you will likely need support help at some point, so look for software with strong support ratings. Also, know not just what you need the software for now, but think to the future and what you need to grow into. It is much easier growing within one system than outgrowing one and having to migrate to another.

 
 

Rebecca from Tennessee Immigrant & Refugee Rights Coalition
Specialty: Other

July 2014

July 2014

Consistently meets our needs, the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Databank is an integral part of our work. They have taken the time to get to know our organization, our mission, and how we function. As a grassroots organization, that's important because they are able to better understand our needs. We use it for fundraising, membership, advocacy, mass communication, general information tracking, voter engagement, meetings, event registration, and much more.

One of the things we at TIRRC love the most about the Databank is that it changes with you. As a grassroots organization, it is important for us to be able to track the progress and development of our members. This task was relatively easy for staff who interacted with members on a daily basis, but even then, they could never be sure about their accuracy. During a planning retreat, we realized we needed to develop a leadership continuum and set benchmarks to ensure we were helping develop leaders that are well-rounded and highly skilled, and we needed a way to track it.

Reaching out to customer support/tech support is usually a daunting task, but not with the Databank. I filled out a support request and they scheduled a call to go over the details. This was extremely helpful because the rep was able to ask me questions that gave her insight to how the TIRRC staff would interact with the table to ensure it fully met our needs. Our new table was fully up and running within a few days of our call.

This new table allows us to better track the development of our leaders and assess the impact of our work. The benefits are endless. We now have accurate, real-time information about our members, which we've never had before. This information is incredibly helpful when writing grant reports. Funders love to know the impact of the work, and it is because of this new table that we are able to report those numbers.

Likes Least

We like everything about the Databank and their products.

Recommendations

If you are considering the Databank, check out their website and reach out to them. They are extremely friendly and offer demos that will help you determine if the Databank is right for you.

 
 

David from Wisconsin Lakes
Specialty: Environmental

June 2014

June 2014

I use it to manage membership and development functions for WI Lakes.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is pretty straightforward to understand. I was able to begin working on it very quickly without a ton of training.

Likes Least

The search functions are clunky and not intuitive. I don't like that I can't add queried lists to campaigns. If I can, I've had no luck figuring it out, which is telling, as I have 5-10 years of experience working with and managing fundraising databases.

Recommendations

Understand the scope of your organization's needs. Bigger isn't always better.

 
 

Vicki from High Tech Kids
Specialty: Other

June 2014

June 2014

User-friendly platform and extremely friendly support!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a small nonprofit with limited resources and staff, we like that the software is simple to use and has been easily adaptable to our special needs. The support staff at The Databank is extremely easy to work with, and they are timely in their turnaround when we have questions or need updates to our database.

We especially like the recent changes that make the user interface more visually appealing for us and our clients.

Likes Least

Nothing of consequence. Any question or issue we have ever had has been resolved.

Recommendations

We use this software differently than most of their clients. Their staff worked hard to customize our database to function in the way that we need it to. As we have grown and changed, the software and support staff have been able to change along with us. We appreciate the flexibility and robustness of the The Databank.

 
 

Susan from TNAAP
Specialty: Healthcare & Hospitals

June 2014

June 2014

The Databank Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love that we use it as an overall outreach, and it works well and easy to use.

Likes Least

There's nothing that I dislike about this software.

Recommendations

I guess it depends on how someone wants to use it and whether it's beneficial to their needs.

 
 

Shannon from Tennessee Pediatric Society Foundation
Specialty: Associations

June 2014

June 2014

The Databank is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a vendor, their customer service doesn't get any better. The staff at the Databank is beyond helpful and attentive, especially the tech support; those folks rock! As a product, the Databank is very inclusive and provides an excellent platform for meeting the needs of any organization; it's really quite incredible to have so much functionality in one location.

Likes Least

I'm hard pressed to come up with something I don't like about this company/product!

Recommendations

Take advantage of the Databank's network of client referrals. They maintain a list of users who are willing to speak with you about how they utilize the product, their experience with the company and the product, and why the product works/doesn't work for them. I found talking with a few of these folks to be very helpful, especially since they are users giving honest feedback.

 
 

Tom from WLCV
Specialty: Environmental

May 2014

May 2014

The Databank

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the familiarity of the product. Also, we receive personal followups from The Databank staff.

Likes Least

Because it's a smaller CRM, The Databank isn't supported by certain third-party advocacy tools (e.g. Change.org).

Recommendations

It's a very useful CRM with an attractive price point. Customer service is responsive.

 
 

Howard from Progressive Leadership Alliance of Nevada
Specialty: Other

May 2014

May 2014

Helping us do Non-profit advocacy for 10 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are very responsive to suggestions for improvements. If the improvements are specific to your database, the pricing is very good. If they are broader improvements, you can get credit for your help in making the overall system better.

Likes Least

Some of the report generation can be a little clunky to get at what we want to get at, but it's getting better.

Recommendations

Make sure you try everything. Think about what you wish it would do and ask about getting the software fixed to be your dream. Based on how that goes, make your review decisions.

 
 

Sarah from Kinship Foundation
Specialty: Philanthropic Foundations

May 2014

May 2014

Responsive and insightful customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

With most new technology, you can hope for the perfect fit, but you never truly know what you're getting until you begin to integrate it into your workflow. This CRM meets expectations, and when something unexpected has come up, the staff has worked with us to figure out how to customize our data infrastructure further to meet our needs.

Likes Least

There isn't an easily accessible back-end API to our webinar provider.

Recommendations

Make sure that the account rep or other person you make contact with takes the time to get to know your organization - like The Databank does - because data process and infrastructure kinks can only be worked through with someone who has done their homework on why you use data the way you're using it.

 
 

Michael from PLAN
Specialty: Environmental

April 2014

April 2014

The only database you need is The Databank

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Databank has literally everything you could ask for in a software package: donor management, relationships, advocacy, marketing, RSVP, meeting reservations, tracking, product sales, and more for both online and offline work. The Databank allows you to customize practically anything you want so that it will even better fit your needs. The customer service and tech teams are outstanding as well. In the seven years that I have been using The Databank, I have always felt like everyone on the staff knew exactly who I was and what my needs were. I worked with their team on a complete overhaul of our system as they rolled out all the new updates. I seriously thought I was their most important customer.

Likes Least

Seriously, I cannot think of one negative thing to say or cite a single bad experience with The Databank or the team. The price is even inexpensive.

Recommendations

Make sure you ask them to demonstrate just how their software will carry out the tasks you need and how it will integrate into everything else you do, like your website and social media. Make sure you are getting an all-in-one software package with no hidden costs. Then ask if they allow you to customize all of the forms, emails, and action alerts yourself as often as you want, free of charge. If you do that, then you will be left with only The Databank on your list of prospective companies.

 
 

Joshua from Council on Crime and Justice
Specialty: Other

April 2014

April 2014

Yes, The Databank Can!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I could go on and on about all the functionality and the ease with which most tasks can be accomplished within The DataBank, but I think the most noteworthy thing I can point to is the support that we receive from them. All of our contact with the Databank support staff (and it is probably more frequent than your average customer; we can be needy, sometimes) is pleasant and professional, and I feel like our issues get evaluated and solutions are offered promptly. I feel like their team really understands how their solutions work on a nuts and bolts level, so when we ask if far-flung functionality X is a possibility, they are able to tell us quickly if the technology supports it or not. When it doesn't, they can usually give us a good method for accomplishing the task through another route. I never feel like I am asking too many questions or that they do not have time to explore a scenario with me. Support feels "present" in the moment, as though our issues are at the forefront. In a nutshell, I feel as though we receive all the whiz-bang, brain-trust type benefits of a tech conglomerate with the personal attention and support of a neighborhood shop.

Likes Least

I honestly don't have complaints about using the Databank. The price seems more than reasonable for the amount of use we get out of their solutions. If I had to offer some sort of feedback, I would say that some functionality within our Databank is not as straightforward as it could potentially be, but that hasn't been a huge problem for us.

Recommendations

When we were looking at The Databank, we were looking to consolidate our communications, fundraising/development, CRM, program tracking, grant tracking, and about 100 other things into one package. I think that is asking a lot of a single vendor, but they have provided a solid, dependable, and highly supported solution for our needs. I would urge businesses considering The Databank to make sure they have a solid understanding of what their needs are (as exhaustive and forward-thinking as possible) going in, so that The Databank folks can give them a good idea of whether their solutions will work for them. Realize, also, that you will have peculiarities in how you've handled things in the past that The Databank staff will have to figure out how to accommodate in their solutions, but they will go above and beyond to help you reach your desired goals and make the system work with you to achieve them.

 
 

Rebecca from Tennessee Immigrant & Refugee Rights Coalition

February 2013

Date: February 2013

 

Michael from Wisconsin Lakes

February 2013

Date: February 2013

 

Mark from Alabama Coastal Foundation

February 2013

Date: February 2013

 

Erin from Family Tree Clinic

February 2013

Date: February 2013

 

Shannon from Tennessee Pediatric Society Foundation

February 2013

Date: February 2013

 

Marilyn from Food First

February 2013

Date: February 2013

 

Lindy from Partnership for Safety and Justice

February 2013

Date: February 2013

 

Nancy from A Breath of Hope Lung Foundation

February 2013

Date: February 2013

 
 
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