The Databank Software


 

Launched in 1998, The Databank is a cloud-based CRM database and communication system designed specifically for nonprofit organizations. Consolidated tools help users manage and grow relationships with donors, volunteers, activists, members, friends, and stakeholders from a single platform.

The Databank integrates with any website for online giving, event sign-ups, action alerts, and meeting registrations. The software’s suite of applications includes fundraising and donor management, pledges, recurring gifts, and soft credits. Email marketing, text messaging, mailing address labels, duplicate search, and mapping are also part of the program. The PowerMail emarketing tool helps users avoid downloading and uploading email addresses for various mailings, and Databank Advocacy provides action alerts and encourages voter engagement. Report templates are included along with a report builder tool to compile customized sets of data. With The Databank’s various add-on tools and fully scalable models, the system is able to grow and change with any organization.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

23 Reviews of The Databank

Showing 1-20 of 23

 

from Minnesota Private College Council
Specialty: Higher Education
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Happy with The Databank

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Likes Best

It has great customer/support service and ease of use.

Likes Least

There's a bit of a learning curve for its various tools (though that's probably true of most similar systems).

Recommendations

Know how you want to use your system and make sure you have the skills or willingness to learn how to do those things. For example, it helps to have HTML knowledge if you're using the Powermail feature and some data skills if working much with data records.

 

from Wisconsin Lakes
Specialty: Environmental
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great product, awesome customer service

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Likes Best

They have the best customer service in all facets of the business, from tech support to billing. I feel like I know the folks that work for The Databank. Not only do they respond quickly (often within the hour) to requests, the company as a whole is extremely responsive to user comments to improve the service. Many ideas crop in upgrades, and they are constantly working to improve the product.

Likes Least

The report builder is a little clunky, and it is not always easy to drill too deeply into the data without exporting to Excel and doing it that way. It's not a major hurdle, though, and all CRMs suffer from some sort of reporting deficiency, in my opinion.

Recommendations

No software package is perfect, and you will likely need support help at some point, so look for software with strong support ratings. Also, know not just what you need the software for now, but think to the future and what you need to grow into. It is much easier growing within one system than outgrowing one and having to migrate to another.

 

from Tennessee Immigrant & Refugee Rights Coalition
Specialty: Other
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Consistently meets our needs, the best!

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Likes Best

The Databank is an integral part of our work. They have taken the time to get to know our organization, our mission, and how we function. As a grassroots organization, that's important because they are able to better understand our needs. We use it for fundraising, membership, advocacy, mass communication, general information tracking, voter engagement, meetings, event registration, and much more.

One of the things we at TIRRC love the most about the Databank is that it changes with you. As a grassroots organization, it is important for us to be able to track the progress and development of our members. This task was relatively easy for staff who interacted with members on a daily basis, but even then, they could never be sure about their accuracy. During a planning retreat, we realized we needed to develop a leadership continuum and set benchmarks to ensure we were helping develop leaders that are well-rounded and highly skilled, and we needed a way to track it.

Reaching out to customer support/tech support is usually a daunting task, but not with the Databank. I filled out a support request and they scheduled a call to go over the details. This was extremely helpful because the rep was able to ask me questions that gave her insight to how the TIRRC staff would interact with the table to ensure it fully met our needs. Our new table was fully up and running within a few days of our call.

This new table allows us to better track the development of our leaders and assess the impact of our work. The benefits are endless. We now have accurate, real-time information about our members, which we've never had before. This information is incredibly helpful when writing grant reports. Funders love to know the impact of the work, and it is because of this new table that we are able to report those numbers.

Likes Least

We like everything about the Databank and their products.

Recommendations

If you are considering the Databank, check out their website and reach out to them. They are extremely friendly and offer demos that will help you determine if the Databank is right for you.

 

from Wisconsin Lakes
Specialty: Environmental
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I use it to manage membership and development functions for WI Lakes.

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Likes Best

It is pretty straightforward to understand. I was able to begin working on it very quickly without a ton of training.

Likes Least

The search functions are clunky and not intuitive. I don't like that I can't add queried lists to campaigns. If I can, I've had no luck figuring it out, which is telling, as I have 5-10 years of experience working with and managing fundraising databases.

Recommendations

Understand the scope of your organization's needs. Bigger isn't always better.

 

from High Tech Kids
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

User-friendly platform and extremely friendly support!

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Likes Best

As a small nonprofit with limited resources and staff, we like that the software is simple to use and has been easily adaptable to our special needs. The support staff at The Databank is extremely easy to work with, and they are timely in their turnaround when we have questions or need updates to our database.

We especially like the recent changes that make the user interface more visually appealing for us and our clients.

Likes Least

Nothing of consequence. Any question or issue we have ever had has been resolved.

Recommendations

We use this software differently than most of their clients. Their staff worked hard to customize our database to function in the way that we need it to. As we have grown and changed, the software and support staff have been able to change along with us. We appreciate the flexibility and robustness of the The Databank.

 

from TNAAP
Specialty: Healthcare & Hospitals
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The Databank Review

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Likes Best

I love that we use it as an overall outreach, and it works well and easy to use.

Likes Least

There's nothing that I dislike about this software.

Recommendations

I guess it depends on how someone wants to use it and whether it's beneficial to their needs.

 

from Tennessee Pediatric Society Foundation
Specialty: Associations
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The Databank is the best!

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Likes Best

As a vendor, their customer service doesn't get any better. The staff at the Databank is beyond helpful and attentive, especially the tech support; those folks rock! As a product, the Databank is very inclusive and provides an excellent platform for meeting the needs of any organization; it's really quite incredible to have so much functionality in one location.

Likes Least

I'm hard pressed to come up with something I don't like about this company/product!

Recommendations

Take advantage of the Databank's network of client referrals. They maintain a list of users who are willing to speak with you about how they utilize the product, their experience with the company and the product, and why the product works/doesn't work for them. I found talking with a few of these folks to be very helpful, especially since they are users giving honest feedback.

 

from WLCV
Specialty: Environmental
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The Databank

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Likes Best

I like the familiarity of the product. Also, we receive personal followups from The Databank staff.

Likes Least

Because it's a smaller CRM, The Databank isn't supported by certain third-party advocacy tools (e.g. Change.org).

Recommendations

It's a very useful CRM with an attractive price point. Customer service is responsive.

 

from Progressive Leadership Alliance of Nevada
Specialty: Other
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Helping us do Non-profit advocacy for 10 years!

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Likes Best

They are very responsive to suggestions for improvements. If the improvements are specific to your database, the pricing is very good. If they are broader improvements, you can get credit for your help in making the overall system better.

Likes Least

Some of the report generation can be a little clunky to get at what we want to get at, but it's getting better.

Recommendations

Make sure you try everything. Think about what you wish it would do and ask about getting the software fixed to be your dream. Based on how that goes, make your review decisions.

 

from Kinship Foundation
Specialty: Philanthropic Foundations
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Responsive and insightful customer service!

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Likes Best

With most new technology, you can hope for the perfect fit, but you never truly know what you're getting until you begin to integrate it into your workflow. This CRM meets expectations, and when something unexpected has come up, the staff has worked with us to figure out how to customize our data infrastructure further to meet our needs.

Likes Least

There isn't an easily accessible back-end API to our webinar provider.

Recommendations

Make sure that the account rep or other person you make contact with takes the time to get to know your organization - like The Databank does - because data process and infrastructure kinks can only be worked through with someone who has done their homework on why you use data the way you're using it.

 

from PLAN
Specialty: Environmental
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The only database you need is The Databank

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Likes Best

The Databank has literally everything you could ask for in a software package: donor management, relationships, advocacy, marketing, RSVP, meeting reservations, tracking, product sales, and more for both online and offline work. The Databank allows you to customize practically anything you want so that it will even better fit your needs. The customer service and tech teams are outstanding as well. In the seven years that I have been using The Databank, I have always felt like everyone on the staff knew exactly who I was and what my needs were. I worked with their team on a complete overhaul of our system as they rolled out all the new updates. I seriously thought I was their most important customer.

Likes Least

Seriously, I cannot think of one negative thing to say or cite a single bad experience with The Databank or the team. The price is even inexpensive.

Recommendations

Make sure you ask them to demonstrate just how their software will carry out the tasks you need and how it will integrate into everything else you do, like your website and social media. Make sure you are getting an all-in-one software package with no hidden costs. Then ask if they allow you to customize all of the forms, emails, and action alerts yourself as often as you want, free of charge. If you do that, then you will be left with only The Databank on your list of prospective companies.

 

from Council on Crime and Justice
Specialty: Other
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Yes, The Databank Can!

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Likes Best

I could go on and on about all the functionality and the ease with which most tasks can be accomplished within The DataBank, but I think the most noteworthy thing I can point to is the support that we receive from them. All of our contact with the Databank support staff (and it is probably more frequent than your average customer; we can be needy, sometimes) is pleasant and professional, and I feel like our issues get evaluated and solutions are offered promptly. I feel like their team really understands how their solutions work on a nuts and bolts level, so when we ask if far-flung functionality X is a possibility, they are able to tell us quickly if the technology supports it or not. When it doesn't, they can usually give us a good method for accomplishing the task through another route. I never feel like I am asking too many questions or that they do not have time to explore a scenario with me. Support feels "present" in the moment, as though our issues are at the forefront. In a nutshell, I feel as though we receive all the whiz-bang, brain-trust type benefits of a tech conglomerate with the personal attention and support of a neighborhood shop.

Likes Least

I honestly don't have complaints about using the Databank. The price seems more than reasonable for the amount of use we get out of their solutions. If I had to offer some sort of feedback, I would say that some functionality within our Databank is not as straightforward as it could potentially be, but that hasn't been a huge problem for us.

Recommendations

When we were looking at The Databank, we were looking to consolidate our communications, fundraising/development, CRM, program tracking, grant tracking, and about 100 other things into one package. I think that is asking a lot of a single vendor, but they have provided a solid, dependable, and highly supported solution for our needs. I would urge businesses considering The Databank to make sure they have a solid understanding of what their needs are (as exhaustive and forward-thinking as possible) going in, so that The Databank folks can give them a good idea of whether their solutions will work for them. Realize, also, that you will have peculiarities in how you've handled things in the past that The Databank staff will have to figure out how to accommodate in their solutions, but they will go above and beyond to help you reach your desired goals and make the system work with you to achieve them.

 

from Tennessee Immigrant & Refugee Rights Coalition

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As an organization we made a commitment to fully use the technology that we have available. Through this we have more staff interacting with it and all have been able to learn how to use it fairly quick. We orient new staff and interns with a 1 hour Databank training and they are able to pick up on basic skills, such as searching for people, entering new contacts, updating records, using notes, and creating meetings right away. The Databank is easy to navigate and we have found that when we walk someone through a process once they are able to complete it on their own.

As we grow and evolve as an organization, the Databank is helping us customize certain things like the contribution table to meet our needs. We recently decided that we wanted to have our financial software align more with the Databank to allow staff to be more independent with their program budget and fundraising. We brainstormed what we thought would work for us and submitted a support request. The Databank added drop-down menus to the contributions table and made it work for us. This is a great example of why we enjoy working with the Databank. With other database systems, they present you with a "one size fits all" program with no customization options. With the Databank we are able to add, remove, customize, etc. It grows with you.

Through the Databank we have been able to more efficiently communicate with our members and allies. This past year we grew our membership substantially and due to the ability to track contributions, membership expiration dates, dates thanked, and all communication, this exciting growth in membership was not overwhelming and easily managed. The Databank is an integral part of our organization and has fostered our growth over the past several years.

 

from Wisconsin Lakes

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We've been a Databank client for a number of years. While the software itself is more than adequate for our needs, I am especially impressed with the consistent, fast level of support, and the constant work to improve the product. In the past I've worked with everything from Excel and FileMaker databases to Salesforce.com, and the Databank is a great solution that I highly recommend.

No software is perfect, but I find the ability to customize and cherry pick the modules that are used to be very helpful. The integrated email delivery system allows for seamless campaign management with the same capabilities as a system like Constant Contact or Vertical Response.

But the Databank truly shines because of the level of customer service its staff supplies. On the sales end, I've always felt the suggestion being made is done so in light of the needs of my organization, not just to make a sale. And the true test of a system is its tech support. The Databank tech staff responds incredibly quickly, and has always come through with help.

Finally, I've been very impressed with the additions and improvements made to the system over the last few years. The team working at the Databank responds to customer suggestions, and seems to be constantly building a better product. With the Databank, I really feel I am working with a company that wants my organization to succeed at its mission, not just to sell me as much software as it can get me to buy.

 

from Alabama Coastal Foundation

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I highly recommend the Databank to any nonprofit organization (large or small) because it is versatile, fully functional, secure, easy to use, and integrates with our web site. Also, the staff has always been helpful and responds quickly to requests. I have used their web service for years and encourage my colleagues to give it a test drive.

 

from Family Tree Clinic

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The Databank is a very user friendly and affordable database system. Their support team is very responsive and helpful and resolves issues in a very timely manner. We used an Excel spreadsheet previous to The Databank and our fundraising efforts have benefited greatly from the reports that we can generate and information that we can track. The interface is fairly simple easy to use and they have lots of tutorials available for training.

 

from TN Pediatric Society Foundation

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With more than 14 years experience in fundraising, I've had to use a number of different databases. Each one of them created a great deal of frustration and were far from user friendly. As a Development Director, I had the opportunity to research and review a long list of options for switching over our data. I chose the databank and couldn't be happier. I find it user friendly and the staff to be extremely helpful and supportive. It was an easy transition and the databank has served our needs very well. I would recommend the databank to any nonprofit looking for a database or fundraising software.

 

from Food First

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There are several great things I like about thedatabank folks. First and foremost, they are a people-centered organization and always respond to issues within 24 hours. They are rated as one of the best small companies in MN to work for, which means a lot to those of us working on social justice issues.

Having access to the donor list from anywhere in the world is great. For work flow, we love the fact that thedatabank links to our credit card service for automatic entry of both one-time and recurring donations. And the forms that we can design and embed in our website are also very useful.

 

from Partnership for Safety and Justice

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Our database is probably the most important infrastructure of our organization. We use it to activate, inform, involve, fundraise and track activity of our members. It's key to our success.

What I most appreciate about Databank and what keeps us with them is that they listen to us and what we need. The build new features based on their customer's comments and needs. They are a small enough company that we feel we get one-on-one attention. I have almost always found that they have incredible customer service.

Databank for us has been easy to use and I highly recommend them.

 

from A Breath of Hope Lung Foundation

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A Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country.

With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission.

The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months.

Overall though, I am really impressed with this business.

 
 
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