Trail Blazer Non-Profit Manager Software


 

Trail Blazer's Non-Profit Manager offers nonprofit organizations a complete solution to manage every aspect of fundraising and donor management. From collecting and centralizing donor information to targeted outreach to event planning, Trail Blazer's Non-Profit Manager can be used to create, implement and track every donor touch.

Trail Blazer's software allows organizations to quickly and easily target specific donors, maintain successful donor relationships, handle pledges, organize events and even manage finances. In addition, it tracks all of this outreach and centralizes it, so users know exactly what fundraising efforts were directed to each donor.

While the solution is sophisticated enough to meet the reporting and analytical needs of directors and other users at the executive level, it was designed to be extremely intuitive, a benefit that is ideal for nonprofits that use volunteers for many of these tasks. It's a great fit for nonprofits in a number of sectors: animal welfare, faith-based ministries, public broadcast, environmental and more.

Nonprofits can create unlimited mass emails or export the data necessary for targeted print mailings. Users can also manage contributions, including online donations, and share calendars to keep the team on the same page. The software makes it easy to create forms to post on the organization's website for event registration, RSVPs and more.

Trail Blazer offers free unlimited training and 24/7 technical support, as well as data import and conversion.

For nonprofits seeking an easy-to-use, comprehensive donor management solution, Trail Blazer's Non-Profit Manager is agile and accessible.

 

 

Trail Blazer Non-Profit Manager - Relationship Tracking
 
  • Trail Blazer Non-Profit Manager - Relationship Tracking
    Relationship Tracking
  • Trail Blazer Non-Profit Manager - Donor  Searches
    Donor Searches
  • Trail Blazer Non-Profit Manager - Custom Attributes
    Custom Attributes
  • Trail Blazer Non-Profit Manager - Customizable Reports
    Customizable Reports
  • Trail Blazer Non-Profit Manager - Event Registration
    Event Registration
  • Trail Blazer Non-Profit Manager - Pledge Monitoring
    Pledge Monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

20 Reviews of Trail Blazer Non-Profit Manager

Showing 1-20 of 20

 

from 4:10 Ministries INC
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

Awesome product

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Value for Money

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Makes managing the small stuff that much easier. It seems to specifically target non profit organizations and assist them with accounting stuff that the average Joe can't understand.

 
 

from Tri-County Animal Rescue
Specialty: Animal Welfare

Trailblazer is Great!

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Value for Money

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Likes Best

The customer service is amazing. They answer all questions over the phone and via email. They are very helpful and fast.

Likes Least

I do not have a complaint. Both the product and the vendor are great.

Recommendations

Make sure that others in your organization are on board with the training

 
 

from Harding School of Theology
Specialty: Higher Education

Trail Blazer: great product and great customer service

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Likes Best

We had been using an expensive product that was unreliable and very touchy, and charged a fortune for tech support. Unfortunately, we were so invested data-wise that change was fearful - until that last problem pushed us over the edge.

Trail Blazer meets our needs with none of the issues the other product gave us. We have been impressed with the customer support in both the sales and the tech support arenas. We are happy with Trail Blazer. It is affordable donor management.

Likes Least

We are pretty heavily customized. There were some challenges getting set up and it took longer than we anticipated. But this had more to do with our data and needs than it did with Trail Blazer.

Recommendations

Software Advice listened to my specific needs and suggested three vendors to try. The agent listened carefully and took a creative path since nothing did exactly what I wanted it to do. I looked at all the options and chose the one that met our needs. Software Advice did a lot of the homework and saved me time and money.

 
 

from Gay Alliance
Specialty: Human Services

Useful, affordable, flexible and improving

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Likes Best

The customer support! That may sound silly, but having attempted support with other databases, this is the best. The people on the phone are VERY helpful. With the software itself, my favorite feature is how easy it is to have multiple log-ins all of staff can use and update the contacts with no access to financial and other confidential information.

Likes Least

While improved and improving, I still find some of the backend items a challenge-- some HTML and SQL knowledge remains helpful.

Recommendations

Biggest mistake we made: we did not have a person dedicated to the transition from old database. Proper setup of any database is important and I feel a single person dedicated to overseeing the process is important.

 
 

from Waipac
Specialty: Political Organizations

Used it for two years

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Likes Best

the customer support and ease of using the software. It's easy to find all the data

Likes Least

that it doesn't have a connection to a general ledger

Recommendations

Try it out to see if it does what you need. Test it out with some sample data .

 
 

from World Alliance for Israel - Political Action Committee
Specialty: Political Organizations

Help Desk Excellence - Trail Blazer Campaign Software

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Likes Best

Amazing tech support from incredibly patient people - can't say enough how important this is. Seamless integration with FEC for super easy electronic filing.

Likes Least

I can't compare it to other software that does the same thing, but increased user-friendliness would be greatly appreciated by all. YouTube videos are helpful, but they, along with the knowledge base, don't make it easy to find what you need. Fortunately, tech support goes above and beyond. They could definitely use more developers to work on improvements or known issues.

Recommendations

Make sure you get trained on the software as much as possible. Having HTML background would be really helpful, as would SQL. This is not an accounting program, so make sure you have either another program like Quicken or an accountant as well. Similarly, while it has some strong email blast and measurement qualities, it will not have the ease of use of a Constant Contact or a MailChimp. It's strength is in its record-keeping for campaigns and for filing. I barely scratched the surface of what this software can do. It is not as customizable as, say, Salesforce, but you'll save a ton of money by not having to hire consultants to customize.

 
 

from Foundation for Clovis Schools
Specialty: K-12 Education

Trail Blazer was a perfect choice for my non-profit

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Likes Best

We are a small staff, and I am the only one with any experience (limited) with software like Trail Blazer. Trail Blazer is intuitive to use, and if I get stuck, I have software support at my fingertips through the support team at Trail Blazer, but also through step-by-step instructions on the site. The staff has been very helpful, and they get back to me right away, so I'm never stuck for long.

Likes Least

The software is a perfect fit for us, so I have not had a negative feeling toward anything specific. We have not yet rolled out all the functionality (web and event modules), but that is primarily because we are taking our time in learning one part of the software before moving to the next.

Recommendations

Take time for your data conversion. Much of our data was outdated, so we took extra time as a staff to clean up bad addresses and other information. In fact, we even hired a temp to assist me in reformatting the data based on Trail Blazer's recommended format. When our data was converted, it was seamless. I have come across a few duplicates, but they are very easy to rectify. As a staff, we evaluated three software options fully with demonstrations, asking many questions and talking with references. In the end, Trail Blazer rose to the top for the ease of use, the support structure, and the fact that we could make the transition without hidden costs or additional fees.

 
 

from Greater Good Science Center
Specialty: Other

Good experience with Trail Blazer product and team

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Likes Best

Customer support, particularly during the training and start-up phase, has been excellent. They are quick and responsive. And their solutions have nearly always been positive -- almost never a "Sorry we can't do that" or "It doesn't work that way" or "We don't have that feature."

Likes Least

It was not clear to me before I signed on -- and I can't say whether it should have been clear -- that as a Mac user, Trail Blazer is "non-native" in the sense that I have to use Microsoft Remote Connection to access the Trailblazer server and then use a Windows interface. It's reasonably fast. There's almost no lag time with this setup, and it's not as clunky as it could be. But it makes the experience of using Trailblazer a lot less pleasant. I frankly hate the way Windows looks, acts, and feels, and the remote connection is a couple extra steps each time I use the database. The whole reason I use a Mac is so as not to use Windows!

Recommendations

I recommend the product itself highly, and it seems to me that it would meet the needs of small and large non-profits alike. One thing to be aware of is that TrailBlazer is designed for political campaign use equally as much as non-profit fundraising. There are customized versions for each -- for example, the non-profit version will call individual records "donors" rather than "voters" -- but there are definitely unavoidable intersections, for example record fields that are clearly contemplated as having political and campaign purposes. And all the support (e.g. the ample videos) refers to "voters" as much as "donors", so it can't be entirely avoided. The issue (for me anyway) is that I find political fundraising and campaigning pretty distasteful. The whole reason I'm in the non-profit sector is to do things I think are more socially important than winning elections and supporting politicians.

 
 

from Aruna Project
Specialty: Human Services

Great service and company!

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Likes Best

The customer service is awesome, and there is always someone available to help.

Likes Least

The system has a pretty steep learning curve if you aren't used to databases, and the basic word processor to create a physical letter or receipt for donors is pretty limited.

Recommendations

I think the initial summaries are helpful, but honestly, a month trial would have been more useful to see the working system and what your needs are. This is a great priced database and customer service, but again, it has been a process to learn and continue.

 
 

from The Venue Theatre Company
Specialty: Arts & Cultural

Much more user-friendly than eTap!

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Likes Best

The customer support is flawless. These folks really want to ensure the best experience possible.

Likes Least

It isn't as easy to set up as we'd hoped, and we are not able to set up class registration very well. We also need reserved seating, which they don't offer.

Recommendations

Be clear on what you need and ask lots of questions. Do as many demos as possible so you can see which software fits your needs and your skills best.

 
 

from romero institute
Specialty: Other

Traiblazer rocks!

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Likes Best

The expandable and editable search function is a great tool. Also, the Thank You letter mass printing option is a big time saver. Coming from Salsa to Trailblazer, I am very happy with the upgraded database and tools, and for a fraction of the price!

Likes Least

For Mac, the remote desktop is a little slow at times, and saving files to the local computer takes a few extra steps. It's not a major problem though.

Recommendations

Do as many trials and demonstrations as you can! There are a lot of CRM programs out there, and getting your hands dirty playing with them is how you figure out what you really need.

 
 

from Boulder Ensemble Theatre Company
Specialty: Arts & Cultural

Good product for the money

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Likes Best

The price is great. The customer service is very prompt and generally helpful.

Likes Least

It can be very time consuming to maintain data integrity.

Recommendations

Trail Blazer is certainly geared more towards political organizations. We're a non-profit theatre and in many ways have had to shoehorn our data in ways that doesn't make a ton of sense. We don't sell our own tickets to most productions. If we did, there's no way we could use Trail Blazer. But for the money, and as long as you've got someone who can be dedicated and is data savvy, this can work for you.

 
 

from Division of Arts and Culture
Specialty: Arts & Cultural

TrailBlazer Review

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Likes Best

Great support. It serves our purposes for a reasonable price. It's easy to connect to online activities.

Likes Least

We have downloaded it to our system because our IT folks do not trust that the TrailBlazer firewall will protect our donors. I would prefer to have online access to the system but have to be at my desk at work to access it at this time.

Recommendations

Check out a couple systems, and make the best decision for you, but get a database no matter what!

 
 

from Centerforce
Specialty: Human Services

Good product, great support

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Likes Best

Their customer support definitely. It is always easy to get in touch with them, and they've developed an extremely helpful online bank with screenshot photos to easily walk you through the process.

Likes Least

The email system isn't set up the best. In order to get a professional-looking email, which we've gotten from other sources, we have to know how to code in the technical aspects. This isn't our strong suit and makes mass emailing difficult.

It would also be much simpler if it could interface with our accounting software (Peachtree). We wouldn't have to do a lot of the duplicate work recording donations and such.

Additionally, it would be very helpful if the notification feature could send an email to the responsible party and not just notify their Trail Blazer account.

Recommendations

Participate in free trials, previews, or guided tours of the software to get a feel if it's right for you. Check to see if your accounting software will be compatible with it.

  Response: Dan, Trail Blazer Campaign Services

Date: December 2014

December 2014

 

Trail Blazer has addressed this email building concern. In October of 2014, Trail Blazer added an entirely new mass email editor called CK Editor. Now, it’s far easier for customers to create their own mass emails than before. It has been well received by our customers.

 
 

from The Alexander House

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We are very pleased with the product and with the support we have gotten from the team. Although the learning curve is pretty steep, the product is fantastic.

Thank you for your help.

 

from Operation Rebirth

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Operation Rebirth is a Christian Boarding School ministering to boys and their families for 37 years. Before purchasing Trail Blazer, we used several different programs to track donations, maintain mailing lists and communicate with our supporters. Now all of of our information resides in one, easy to use database that can be accessed by any of our staff at anytime, in the office or from remote locations.

The implementation of the database took very little time- we were up and running on Trail Blazer the very first day.

While we are still learning to fully use Trail Blazer, it has already allowed us to track campaigns effectively and communicate with our donors instantly! Their customer support is excellent from the simplest questions to the most complex issues they are patient and yet quick to help.

 

from Haiti Outreach

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We have been disappointed by the system thus far as we are a MAC/Apple office - the smaller screen and need for Remote Desktop App is cumbersome and frustrating. When I did the demo at home on my PC it was crisp, clear and easy to navigate. We might have made a different choice if I had used the demo on my MAC.

Great customer support - they really do answer by the second ring and they don't give up until you are satisfied. In the first week, I must have called 10 times - Joel and all of the folks were helpful, polite and informed.

I think it is a great system that can do a wide variety of things - our challenge now is to dedicate a staff person who will be responsible for learning all of the "bells and whistles" and making it worth the money invested.

  Response: Dan, Trail Blazer Campaign Services

Date: January 2013

January 2013

 

This points to a deficiency in our documentation. We have since updated our documentation and contacted Laura. If you select “View” from the Remote Desktop Client (RDC) menu bar and choose “full screen,” the Trail Blazer window will occupy the full physical screen, and you’ll get the image clarity Laura referred to.

 

from NCPTC

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We use Trail Blazer much different than the intent for the software just because we think it works better the way we have it set up. We have adapted how the software currently functions to our needs. Therefore, we cannot go to Trail Blazer staff to do training on everything. When there are updates, our staff that aren't very tech-savvy sometimes have a tough time. When we do not have a lot of time for database maintenance in the first place due to budget constraints, it can be quite frustrating.

Customer support is great, but we kind of have to bend a database to our needs and there is also a learning curve, mostly because nonprofits have to train not only staff who struggle with technology but also volunteers and interns.

We appreciate that Trail Blazer is constantly striving to improve, but I would love to see a personalized email or call go out with big updates.

  Response: Dan, Trail Blazer Campaign Services

Date: January 2013

January 2013

 

At Trail Blazer, we are committed to the long-term development and refinement of our product. Our goal is to be nothing less than the software product of choice in the non-profit arena. Yes, the ongoing changes can at times be frustrating, but after the adjustments are made, the net result is a tool that allows you to be even more productive.

The particular issue that presented a problem for NCPTC was the change in our attribute (aka groups or flags) facility. The original design allowed for any number of attributes within nine (9) folders. For many organizations, as their list of attributes within a specific folder grew longer, this eventually grew cumbersome. We enhanced this system so that now the data is stored and presented hierarchically where a folder can contain any number of folders or attributes, and those folders can contain any number of folders or attributes, ad infinitum. It's a far more flexible, logical, and powerful structure.

 

from MInd Body Solutions

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I work for a small nonprofit organization with limited staff capacity. We have used Trail Blazer Non-Profit Manager for several years. It has worked great for us. We are able to efficiently manage donors and contributions, run reports and queries, send e-blasts and generate other correspondence, track contacts, while sorting contacts into groups. The customer service is excellent and we appreciate that they have a local office where people actually answer the phone. There is also a large help center with videos, webinars, and access 24/7 to my questions.

 

from CornerHouse

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CornerHouse is a non-profit that conducts forensic interviews of abused children, teens and vulnerable adults. TrailBlazer Non-Profit Manager holds information of our donors, volunteers, colleagues, referents and more. The database allows us to distinguish between the groups, and the different relationships we have with them. This allows for specified donor drives, email campaigns, and more.

Customer support has been amazing: always helpful, always friendly, and always available. The online tutorials are very good at teaching you the basics and then getting you into more specific areas. The staff is very patient if you have to ask the same question multiple times.

We truly recommend TrailBlazer Non-Profit Manager!!!

 
 
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