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Overall customer rating: Customer rating:

 (785)

 (992)

Recommended by: Recommended by:

48% of users

91% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“The ability to deploy on-site (when security needs require it) or host in the cloud and get the same feature set makes this solution appealing to a wide audience. The application is mature and feature-rich, encompassing all aspects of defect tracking. [It] integrates with many other solutions.”

- Rusty Wilson, Zenoss Inc.

“The concept is very simple and straightforward: Start creating items and place them into a list. The drag-and-drop UI is very intuitive and easy to understand.”

- Sam Dresser, School of Rock

Most negative review: Most negative review:

“It’s expensive—not terribly expensive, but it’s not a budget software. Because of this, it’s mostly a professional-grade tool used by businesses, so you’ll never get the ‘open source’ environment building and adding on to their platform.”

- Mitch Moody, Anyone Home Inc.

“It is not a very powerful tool when you work [on] a big project and need more metrics and reports.”

- Guido De Lazzari, Santex America

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Monthly or annual subscription fee paid per license.

Perpetual license fee paid up front for each license.

Cloud-based deployment: Monthly subscription fee for each user login.

Contract term: Contract term:

Cloud-based deployment: Subscription renewed monthly or annually.

On-premise deployment: None (perpetual license).

Subscription renewed monthly or annually.

Upfront costs: Upfront costs:

Additional fees for professional implementation and training services.

None, beyond subscription fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (785)

 (992)

Most positive review: Most positive review:

“JIRA has an intuitive interface, a quick ramp-up and allows us to track projects in a really simplified way across multiple departments.”

- Gia Abata, FLOR

“You will not require any training; almost anyone can launch this and start using it immediately.”

- Mitch Moody, Anyone Home

Most negative review: Most negative review:

“The user interface can be cluttered and hard to scan. Content is not broken up well enough. All the elements for use are there, but the flow of the site isn’t fluid.”

- Jelyn Frye, Tonic Design Co.

“When you have a lot projects, you need to dig a little bit to find things.”

- Nicolas Marques, Crea FabLab

Support:

Overall customer rating: Customer rating:

 (785)

 (992)

Most positive review: Most positive review:

“Support is great! I have had no issues hearing back from them, and I like the ways that I can get in contact with them.”

- Bryan Justus, FLOR

“I’ve never had to use their support before. Since the product is so well-built, I have to give them a 10 here as well.”

- Mitch Moody, Anyone Home

Most negative review: Most negative review:

“I was okay with the service, but they didn’t go above and beyond to help me solve my [issues].”

- Thomas Barlow, Tonic Design Co.

“None available.”

Phone support: Phone support:

None, for standard cloud and on-premise licenses.

None.

Online case submission: Online case submission:

Online case submission with one- to four-hour response time included in subscription fee.

Available to all users.

Online support options: Online support options:

Help website and knowledge base, including forums, included with subscription fee.

Access to a help website, knowledge base and video tutorials included in subscription fee.

Training: Training:

User guides, knowledge base and community forums included with subscription fee.

“Getting Started” online catalogue and other training resources included in subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.