AppFolio Property Manager
About AppFolio Property Manager
Awards and Recognition
AppFolio Property Manager Pricing
Core (Residential): $1.49/unit/month, Plus (Residential): $3.20/unit/month, Max (Residential): $5.00/unit/month, Core (Commercial): $1.50/unit/month, Plus (Commercial): $3.20/unit/month, Max (Commercial): $5.00/unit/month, Community Associations: $0.85/unit/month. Visit pricing plans & website for monthly minimum spends and other details.
Starting price:
$1.49 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for AppFolio Property Manager
1 - 5 of 1,883 Reviews
MariAnne
Real Estate, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Hands down the best software
Benjamin
Verified reviewer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Well-Rounded & Reliable
Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.
PROSI love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.
CONSAppfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.
Reason for choosing AppFolio Property Manager
Appfolio had a sleek look and better support being offered.
Reasons for switching to AppFolio Property Manager
We used a bunch of Microsoft Excel spreadsheets. Data was easily messed up, and it offered no mobile features. It wasn’t specifically designed for real estate.
Vendor Response
Hi Benjamin, thanks for taking the time to leave your feedback!
Replied April 2021
Tammy
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Property Management with AppFolio
Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties.
PROSAppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best.
CONSI wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in.
Reasons for switching to AppFolio Property Manager
AppFolio offered more of what my owner of the management company was looking for in terms of moving forward in the field of property management. It is more friendly to use with owner and tenant alike and offered us more information to provide to our owners that rely on us to manage their rental units.
Justin
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2017
Review from Justin Ratzlaff of Henderson Management
We have been using Appfolio for a few years now. There are many things that I appreciate about the product, but there are also many things that I don't appreciate. Overall, I am getting the feeling that Appfolio is getting too many customers as their popularity has grown. It seems that the customer service has taken a major hit. It also seems that it's a bit too exclusive as integration with other programs is difficult and in most cases impossible. I used to manage the Leasing Department and during that time I tried to convince the team to start utilizing online lease signing. There was a problem though with customizing addenda to the lease and there were a few forms that we could not enter into the digital lease. Without the ability to have all forms in the lease, it defeated the entire purpose of going digital. My issue is that we got everyone on the team to add a suggestion to the forums and we have never heard a response. I get emails randomly saying that someone else has added a comment, but that's far as it goes. Recently the comments have been on the thread of Appfolio not listening to feedback from customers. All I can say is, I agree. Maybe this review will be seen. I now manage the maintenance department and I am disappointed with the functionality of the maintenance capabilities. I understand that this is not a maintenance management software, but many management companies perform their own maintenance and require intelligent software for this purpose. Techs need to be scheduled, tracked, reviewed on performance, and much more. Again, I understand that this is not the main purpose of Appfolio. However, why would you not open yourself up to easy integration with a field service management software? We had to create a couple extra positions in the company to manage the transfer of information from Appfolio to our field service management software as integration does not seem to be important to Appfolio.
PROSSee above
CONSSee above
Vendor Response
Dear Justin, thank you for providing us with this constructive feedback. Your team's suggestions for leasing are a top priority for us and is something we plan to work on. We are currently working very hard on the maintenance feature - we welcome your feedback and hope these updates will solve the challenges you have been facing! A Product Specialist will be contacting you to go more in depth with your maintenance needs. As for your comments regarding customer service, we are sorry your experience has been negative! We truly value each of our customers and hope to continually create an excellent product and provide top notch service! Your Customer Success Manager will be contacting you to address your complaints and amend the situation. We hope to provide you with a more positive experience moving forward and to work with you and your team for many years to come!
Replied February 2017
Leif
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
Need to take a course to use the program
In general, a manual would be helpful, or a FAQ sheet. Wonderful customer support and help with any errors and questions, but it still took a long time to get used to all the information. In the end, the [sensitive content hidden]sold the property.
PROSThe financial part was amazing if you put the numbers in the right area.
CONSI needed extra training to get everything up and running. There were two of us trying to learn how to work the program. We lost time in managing our other 93 doors trying to learn this system for managing 250 doors of private student housing for The University of Arizona.
Reasons for switching to AppFolio Property Manager
The new [sensitive content hidden] liked using AppFolio from the previous rental companies he had owned