Buildium Property Management Software


 

Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.

 

Buildium - Expiring Leases
 
  • Buildium - Expiring Leases
    Expiring Leases
  • Buildium - Pending Applicants
    Pending Applicants
  • Buildium - Online Payments
    Online Payments
  • Buildium - Maintenance Tracking
    Maintenance Tracking
  • Buildium - Company Financials
    Company Financials
  • Buildium - Advertise Vacancies
    Advertise Vacancies
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

381 Reviews of Buildium

 

Start your review of Buildium

Click to start
http://www.softwareadvice.com/property/buildium-property-manager-review/
Software Advice Reviews (304)
More Reviews (77)

Showing 1-20 of 304

Manuel from Pan American Insurance Properties
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Rating Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very Good Property management program.

Pros

Super easy to use, all features and reports are easy to print and read. Calculating late fees as well as other fees are super easy too.

Cons

No cons, everything is pretty user friendly and easy to find /manage. Entering leases is so easy to do .

 
 

Jeni from All American Real Estate, Tremonton
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the most part I haven't had any real issues. We have re vamped our leases and they don't really work with your software.

Pros

User friendly

Cons

The way the leases are and the rents that go with each unit

 
 

Lee from MAC Ventures, LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I've used them all and came back to Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a returning customer to Buildium, I cannot say enough good things about the flow, functionality and reporting the system offers. Since the make-over, the system is easy on the eyes, user friendly for 90% of its functions and really streamlines the day to day operations of property management. I am a customer for life.

Pros

The list is long, however, the things that stand out is the reporting system, the flow of the ledger and the audit function to see what actions different users make in the system. Buildium's customer service response time is incredible. Usually same day responses via e-mail but always within 24 hours. Phone support is also top notch.

Cons

If I had to pick a con, I'd have to say the time it takes to make product improvements. One function I would like is way to track guest cards or interested applicants for a waiting list of some sorts. In that same breath, I have to say I'd rather have it done right than have a launch with glitches.

 
 

lynn from At Home Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Review of Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good software for us to use. I like that I can get on the system with any device and from anywhere. They have added a lot of new features we are just starting to use; such as the Happy Inspector. We are very happy to have this all integrated in one system.

Pros

Very user Friendly.

Cons

Some of the reports are hard for our investors to understand.

 
 

David from DLM Investment Properties, LLC
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Powerful but pricey

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I did a demo and was impressed with most of the functionalities except that the accounting didn't sync with Quickbooks. Afterwards I decided to purchase the product for a year but was told the price went up at the bottom--meaning for small family run rental businesses like ours which have only 10 units. There's free stuff out there but not as robust so I really wanted to be a customer but the many price changes have discouraged me. Now it's $$ a month with fees on top of that. I get that customers like me aren't their target market, but we're growing and maybe someday we will be.

Pros

Robust features

Cons

Pricey and no quickbooks sync

 
 

Teresa from The Holly Group
Specialty: Public Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

EFT Prepaid Rent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system works well until tenant pays early. When a tenant pays early you have to manually enter the rent for the appropriate month. Buildium does offer videos, but it is extremely confusing. It appears they have new employees who are untrained on this issue.

Pros

System works well

Cons

EFT/Prepaid rent/ If prepaid rent is not applied correctly your entire accounting system is off.

  Response: Elyse, Buildium

Date: March 2017

March 2017

 

Hi Teresa,

Thank you for taking the time to write a review. Our pre-paid rent functionality is something that is on our radar, and we're currently working on updates and improvements to that workflow. Stay tuned for updates on this feature, and thank you for your honest feedback!

Best,

Elyse LeBlanc
Associate, Product Marketing
Buildium

 
 

CRIS from OPMM, LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Not User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am new to the whole property management industry and I search for the best software to simplify my life. Well, I came across Buildium; first off I was charged a partial fee just for signing up and then a week later I was charged the whole $ for 12 properties. I think that's a bit steep but again I still do not know all that this software does. I had to contact customer support twice to assist with adding tenants, wording the lease ledger of how to charge tenants late fees and etc. I wasn't notified that Epay was available for tenants to start paying online until I call upon another issue; which was the main reason I signed up for a software.

Pros

Unknown because I am still new.

Cons

I am unable to get tenants to sign up via text message. I have to set it up using email address.

  Response: Elyse, Buildium

Date: March 2017

March 2017

 

Hi Cris,

Thanks for taking the time to write a review of Buildium. It seems like the way our subscription plan works was not clear, so I'm happy to clarify! When you sign up for Buildium on a monthly plan, you are charged a pro-rated amount based on the remaining number of days in the month, but there is no separate sign-up fee. From that point forward, subscription charges will post on the first of every month. If you signed up closer to the end of the month, charges would post closer in succession.

We also understand there is a learning curve when coming to a new software, and that we needed to fill in the gaps. I’m excited to announce that next week we will be launching Buildium Academy, an online library of eCourses to help customers get up and running quickly and efficiently with the system. Moving forward, we will be continuously adding new training courses, so this is a great resource to check out along with our help center and customer support team.

Stay tuned for the launch announcement, and thanks for giving us your honest feedback!

Best,

Elyse LeBlanc
Associate, Product Marketing
Buildium

 
 

Violeta from Cool Realty LLC
Specialty: Residential / Single-family
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Violeta Staykova

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really easy to use and has everything you need. I am very nicely surprised by this product.

Pros

bank accounts are merged with the software.

Cons

nothing I do not like so far

 
 

Bryan from Point Housing, LLC
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small property management company, we reviewed many software packages on the market and found Buildium to fit our needs. The ability to effectively handle tenant issues as well as tracking maintenance issues was a key feature that the product offered. Through the reporting feature, this provided us an in-depth view of the properties that needed to have more up front work in order to prevent issues in the future on a cost basis analysis. I would highly recommend this product to the small property management owner.

Pros

Maintenance tracking and reporting

Cons

It does take some time to learn the nuances of the software. It is not a one day implement and use the product.

 
 

Derek from Oak Shade Properties, LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

5 Star Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Buildium software is an excellent tool that property managers or investors can use to successful manage their rental properties. Everything is a click of button away; Financial performance, reports, tasks, payments and even leases are all stored in one convenient place that you can access from anywhere in the world. Buildium is truly a 5 Star program!

 
 

Shanicka Sudler from PropertyWize, LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

My Business Grew 3 times the size with this Software in less than 12 months

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They are continuously upgrading and adding feature and asking for input. Their customer service is pretty outstanding.

Cons

They need to find a way we as professionals can do everything from buildium, like hiring professionals maybe merging with angies list and/or thumbtack as a vendor selection. Also customizing templates and tokens so that all mailings can be done from buildium, not just general rental statements but utility bills and citations

 
 

Dan from Father and Son Property Investments
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Okay Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After getting lots of attention from the sales team I was so eager to get on board and learn day to day with the same attention after giving them my cc info. After signing up I realized that was the sales team and it was difficult to learn the system. After a year of hardly any use and $ gone, I have decided just to continue to use my own accounting set up from another program (free) and use Microsoft Excel for my rent roll and use Microsoft word for my letterheads and mailing notices. The best part about Builium to me was the background, credit, criminal checks ALL online easy to use and the fact that I could take credit card payments for the screenings and it went straight to my bank account - however all of this I believe is a 3rd party system that I could just set up myself along with everything else I have been doing Lol. Also sign up bonuses seemed to be great - I got around $ back for all the background checks they offered and a free on boarding for my 70 tenants and units they said it was around $ value I believe - so that was generous - at the end of the day if I knew how to use the program I'm on board but way to complex for me I guess and the reports they gave looked great but again I just have difficult time training and knowing HOW to use it.

Pros

Background checks, credit card into my account,

Cons

Difficult (for me) needed triaining

 
 

Renee from Solution Based Management
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Good experience, but expensive!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have just a few properties that we manage, and this software has helped us get our properties in order and to keep track of where things are at. I feel the financial part is not as straightforward and requires some navigating when it comes to expenses and property management fees. For what we use it for and where our business is at, the increased cost of the program may not make sense for us to keep long term.

Pros

The ability to do the tenant screening that provides the credit checks and criminal/eviction reports. The reports are a great feature and extremely helpful in the application process. Another pro is the ease of the ability to sync with other websites.

Cons

Navigating through the program is not always straightforward of where to go.

 
 

Julie Schwankl from Rent KC Homes
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think it's overpriced . Accounting features are difficult to use

 
 

Maggie from MC Homes
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Amazing Residential and HOA Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this software since 2010. As my business has grown, so has Buildium. They are top of the line when it comes to communication between board members, owners and tenants. The ease of use and import capabilities of payments make it easy for us to continue to grow in our field and be more efficient!

Pros

Tenant/Owner/Board member portals.
Ease of use
Import capabilities of lockboxes

Cons

Customer service is not as prompt as other software that we handle. Sometimes getting a problem resolved may take a couple of days.

Advice to Others

If you are looking for a Residential or HOA software, this is unbeatable!

 
 

Helen from Home Simple
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I went with Buildium after trials of other software available. The cost was a huge factor, so that attracted me. But the system is also so user-friendly and when in crisis, the customer service department is amazing.

Pros

Cost is affordable. Online payments is a huge plus. Tenant and owner portals are great sources.

Cons

I had initially disliked the lack of lease template options and renewals, but now it's being offered- so nothing to complain about!

Advice to Others

Utilize the help option. The video tutorials make learning easy. The system overall is simple and not hard to figure out (even for those that aren't computer savvy).

 
 

John from Century 21 Cedarcrest
Specialty: Residential / Single-family
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great Product Good Features Lacking on Playing Well With Others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I started using Buildium I had just started my property management business and Buildium you gave me the opportunity to start with few units and expand as my business grew. As the technology expanded resulting in adding more features though it appears that it had become a nickel and dime approach. In the age of data sharing and technology, things like openly integrating with other products aren't capable with this product aka it "doesn't play well with others". What I mean to say is there is only one electronic signing choice there's only one ACH choice among other features. The product the staff and the customer service that comes with Buildium at times can be lacking including their technical support area, many times I find that the answer isn't directly answered or they deliver the answer as it is today and when given a suggestion they don't seem too terribly care about changing much.

Pros

Web-based (no software to install), Truly and All in One Package, Easy to use and navigate

Cons

My Biggest gripe is their lack of allowing any third party integrations.

Advice to Others

This is a great out of the box no thinking on getting it done product, however, today which is much different than when I started there are many other options to consider.

 
 

Helen from Home Simple
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great system for the price. User-friendly and their customer service department is tremendously friendly and patient if you run into snags.

Pros

User-friendly, portal options and online signatures make your job less stressful.

Cons

I switched to Buildium from another program so there were a few weeks (or in my case, months) to get comfortable with navigation. The process to close out tenant accounts and refund security deposits differed from what I was accustomed to. Not a bad system, but it was confusing at first and some parts of the process just didn't make sense.

Advice to Others

Utilize the help tools that they offer. Video tutorials are amazing. They're step by step so it's easy to understand. And if you still can't grasp it, customer service is a phone call away.

 
 

Danisha from D's Computer Repair & Web Design
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like that I can take this software mobile and it connects with all my devices.

Advice to Others

If you are multi-tasker like me, this is a great software to use.

 
 

Jenny from Shefchik Builders Inc
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product for a small business with multiple properties. It is very easy to use for start up.