Buildium Property Management Software


 

Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.

 

Buildium - Expiring Leases
 
  • Buildium - Expiring Leases
    Expiring Leases
  • Buildium - Pending Applicants
    Pending Applicants
  • Buildium - Online Payments
    Online Payments
  • Buildium - Maintenance Tracking
    Maintenance Tracking
  • Buildium - Company Financials
    Company Financials
  • Buildium - Advertise Vacancies
    Advertise Vacancies
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

418 Reviews of Buildium

 

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Software Advice Reviews (325)
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Showing 1-20 of 325

hassen from vista property management
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Buildium is a excellent user friendly, quick responding prperty management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

all encompassing system, full accounting, tenant ledgers, maintenance, tenant contact, tenant payment receipt. Very quick and user friendly.

Cons

Very pricey. management not open to new ideas and not easy or responsive to enquiries. tenants cannot be emailed statements.

 
 

Juan J. from Juan J. Fret, Consultant
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Pleasant surprise!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

None

Pros

I am an accountant and my client is a Buildium licensed user. This product is outstanding. I found it easy to use, it has robust functionality as well as powerful reports. Even without looking at a tutorial or user's guide I was able to navigate and find all the information that I needed.

Cons

I exported data for accounting entries in QB desktop. I would love to see this siftware communicate with QB in some sort of way!

 
 

Marie from Realtypath
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Buildium has been a, "one stop shop" for the needs of our property management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's been great~ I've loved every aspect of Buildium. I appreciate we get emails on new items they add.

Cons

I wish phone support didn't have such a long hold time. When Id o get through, every time, the staff has been fantastic!

 
 

Nicholas from Marketplace Homes
Specialty: Residential / Single-family
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great company and good people!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not really.

Pros

Great company with great customer service! Seems to be moving in all the right directions! Keep it up.

Cons

Could be a little faster. It would be nice so be able to see a report that we can break up into all groups we use.

 
 

Anne from Real Sharp Realty
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

None

Pros

The software has everything my small property management business needs. The customer service is outstanding and the training is excellent.

Cons

I feel like the interface could be better designed, but that has no impact on the functionality of the system.

 
 

Dana from Semper Fi PM
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Property manager in charge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No other PM has taken the time to fix all the issues with our exact account. We have so many accounts that are not balanced. Instead, they would over ride, cut the check in the correct amount and send it off. NOW, I am stuck trying to learn the very difficult program along with balancing. I have checked on two other programs and considering leaving you. This process is too much.

Pros

I think the staff is very friendly but the 39 minute wait all the time is difficult to get anything accomplished.

Cons

Too many steps to take to accomplish one thing. Once something is coded wrong then you have to delete all the steps and start all over again. It is taking me 3-5 days to simply send out owner draws.

 
 

Anthony from Legacy West Realty
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Best property management software I've ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a reliable software to manage your own properties or you are a property manager who wants a nice solid software for a good price, I highly recommend Buildium.

Pros

I love the ease of use, their great customer service, their online client portal for tenants to pay online

Cons

There's not many cons, but if I had to name one, it would be the epay feature. It's really nice but I wish there was a feature that would instantly alert me when a tenant pays.

 
 

Glenn from Coastal Group Inc
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Glenn w/ Coastal Group Inc Realtors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We could not do the volume of properties or manage the work orders and tasks without a software like this. Definitely the industry front-runner. More new features on the way, and we're delighted with the direction this company is going. An excellent value.

Pros

As we have grown in our abilities, the software continues to add features. Epay, EFT payments, work order sytem, communication and notes....all important to us.

Cons

The "Buildium Academy" training programs are very helpful. It is a complex product. In order to use the product to its fullest, this training and the excellent tech support make the difference.

 
 

Elise from Sensational Realty
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The Best Decision We Ever Made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Buildium is extremely user-friendly, which is important for a non accounting, non technical person like me! I love everything about it, and the customer service is the best I have ever dealt with! The software itself has all the features and capabilities you might need. We are very satisfied!

Cons

I can't think of anything I don't like about Buildium! The customer service people are the best and have been able to walk me through any questions I have.

 
 

Jenna from Substancia Asset Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy and Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really like buildium, would add the ability to tack and store leads

Pros

Nice layout, easy to navigate. Very friendly customer service representatives. Accounting is made easy.

Cons

App doesn't always work when and I have a little trouble finding information. One con would be that there is no way to track and store leads for properties.

 
 

Gail from Pettit Properties
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a good program, but sometimes a little difficult to maneuver.

Pros

Easy way to keep all the expenses, income in one place and not have to calculate or write my own program.

Cons

Hard to find some categories. It took me too long to find out where to go to run a Credit Check. When I went to see the status of their contract, I couldn't find the one that I had the result for. Again I had to do a lot of searching.

 
 

Brad from Entrepreneur's Exchange - Carolina
Specialty: Commercial
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great Concepts, Poor Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They need to address some of the critical functionality issues instead of waiting time on making the interface look "prettier" (they didn't even do that well!!) I am actively looking for w replacement that offers the same features, but that actually work.

Pros

The theory of linking to your bank account, eSign leases, recurring auto draft for customers is very appealing - in theory

Cons

Linking to Wells Fargo produces as many as 6 copies of the same transaction, requiring HOURS to reconcile your account! This has been the case for over the year I have been using the product and they appear to have no interest in fixing this. I bank with Wells Fargo, not some puny local bank. Unbelievable! eSign lease is also fraught with issues. My account was just randomly disconnected and it will be 24 hours before I am able to create a eSign lease. Completely unprofessional. The interface is very kludgy and not intuitive.

 
 

Leighanne from GAL Properties LLC
Specialty: Mixed Portfolio
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Still learning but so far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am new to using Buildium and so far customer service has been great with all my questions in helping me get set up.

Cons

I wish there was a written instruction manual I could print out for some things vs. the videos. But I guess I'm getting used to it.

 
 

yvette from The executive real estate group
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

could use some tweeking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would like it if once the statement was done a copy of the bills that are attached would print with the statement.

Pros

Like the all in one tenant section, like that happy inspector app is included with payment. I enjoy the easy interface.

Cons

Cannot bill actual owners invoices, or have an aged receivable for the owners to show what they owe. Was not told that personal bank accounts did not count for ACH and the whole reason for getting this systems was to make life simpler.

 
 

Cory from Condominiums of Compass South
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Home Run for self-managed HOA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The "Buildium Academy" is a nice self-help feature. I consider myself fairly computer savvy, but this software is already extremely intuitive and has a load of tools to be able to teach yourself.
I'm eager to expand what we're using because we haven't implemented any of the free website functions yet. As of now, we're simply replacing about half a dozen excel sheets which made a mess of our finances, but even if that's as far as we went with it I'd say it's money very well spent. The ad hoc reporting and tracking of our finances are really what we needed, and Buildium delivers with great results. But increasing the capacity to talk with the other residents in the community, submit maintenance requests, notify residents of payments due, etc. are all going to be really nice perks.

Pros

The ability to automate monthly charges for each unit according to the percentage of equity saves me a lot of time every month.
The reports are all extremely easy to generate, and very customizable.
This is a really low-cost solution that has been invaluable when our accountant passed away. It has brought us forward 20 years in terms of the technology we can utilize to manage ourselves, and all in the span of a few weeks and at no cost beyond our time.

Cons

Entering payments in bulk is time-consuming. There is some capability there to do it, but it requires all of the units to be paid in full (and not carry any credit balance). I manage 39 units, and for me it seems like it's just faster to enter each payment individually.
Accounting start date is set in stone. I began the application assuming I would use our old set of books for the first few months of the year, and Buildium for the remainder of the year. I quickly changed my mind, but not soon enough. It added a bit of work on my end to square that up. I still was able to begin our history from the first of the year, but had I chosen that from the get-go it would have saved a bit of time, and once the selection is made it's made for good.

 
 

Malicia from Simply Home Innovations, LLC
Specialty: Mixed Portfolio
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

anyone with basic common sense can use this product. overall appearance is simple and to the point but not basic.

 
 

Steve from ProHome Realty
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use and intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Buildium is a good choice for someone who manages at least 50 units or more. it is easy to learn and has more features than you will probably ever use but probably has ever feature that you want. The onboarding process and customer service have been great! They are continually upgrading and improving the software and will hopefully address a couple of the issues that I have.

Pros

Buildium was an easy to learn and a great improvement over my outdated property management software. There are many great automated features such as automatic recording of online deposits, epay to vendors and owner/tenant portals that have saved me time and have improved communication with my tenants and owners. I like a feature that allows me to set convenience fee amounts for online tenant payments and allows me to keep the fees generated! This feature was the main reason I went with Buildium.

Cons

I am new to online software so this may be common but I do not like how pending tenant payments post to my Buildium bank account before they show up in my actual bank account. A day or two later the payment is confirmed as funded. I don't think they should post until the payment is funded, not when it is initiated by the tenant. My previous software would calculate management fees on a payment only one time and would not allow you to double charge management fees. The Buildium management fee is just a calculator based on a date range. If you enter the wrong date you could easily charge another management fee on a previous rental payment. This has, by far, been the hardest transition for me. Their solution was to recommend only charging for management fees once per month which doesn't seem practical in property management. Most companies need the management fees to operate during the month. The best price point is for someone who manages 200 or more properties. I would like to see competitive pricing for smaller numbers of properties.

 
 

Peter from Fremont Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good product with a lot of potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Full featured property management product that allows you to keep track of everything about your properties from unit details to maintenance tasks and accounting.
Great customer service.

Cons

Needs more flexibility, especially in the area of customized reports. Currently Buildium presents you with a list of reports which you can alter slightly. You cannot create your own format with your data.

 
 

Hyo (Max) from
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Relatively easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The set up was fairly straight forward. For areas where we struggled there were videos that demonstrated how to get the answer.

Expandable based in property volume as well as desired features.

 
 

Callie from Oby Properties LLC
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Well worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have 14 units. We just purchased them and tenants absolutely love the fact that they can make maintenance requests, look at their leases, and pay their rent online.

Pros

I can go from applicant to lease signed and deposit received in less than 24 hours (less if the applicant fills out the application immediately).
Love the fact that I can have applicants pay for the credit and background check.
Dashboard is helpful for giving a quick look at overdue payments, when leases are expiring, etc.

Cons

Not as intuitive on the accounting side and drafting of e-leases as I would like but customer support is so good that this didn't bother me as much as it would have if I had to either pay for support or wait on hold. An actual local person answers and they have all been very helpful.

 
 
 
Showing 1-20 of 93

Melissa from Pathfinders Properties LLC
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Database management that meets all my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is user friendly and meets all my needs when it comes to managing my rental properties. It has changed the way I do business!

Cons

If I had to pick one thing that I dislike it's that I occasionally don't think some of the updates/changes are helpful to me, but this is really only in relation to how information is displayed.

Source: Capterra
 

Richard from Atlanda.com

August 2017

August 2017

Seems that it will not do a lot of things appfolio does

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One stop integration

Pros

1 step integration of many functions. like the marketing, lease tracking function. Not happy about the fact that we have to pay separate for document handling

Cons

Payments are added module, not integrated so does not automaically charge. also everything else is charged ala carte

Source: Capterra
 

Brianne from Blakemore Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Clients that spend the time to learn the system love the features and accessibility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use. For the clients that aren't very tech savvy it's easy and for the clients that are tech savvy, they have everything they would need at hand.

Cons

Lack of ability to change formats and include information on association pages, owners accounts, and tenant accounts. There are a few options to input information, but those options don't work for a majority of the clients that we have. We end up having to create a jumble of notes on each page that makes it hard to find information easily.

Source: Capterra
 

Matthew from ALLIANCE Realty and Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall an excellent all-in-one solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes my job dramatically easier

Pros

-Ability to manage tasks and maintenance issues easily
-Accounting software and support
-Easy advertising and web portal features
-Collaboration features with customers

Cons

-Mobile app needs work
-Would like the ability to customize financial reports for rental homeowners to make it easier to read

Source: Capterra
 

Judith from The 1810 Realty Group, Inc.

August 2017

August 2017

We converted to Buildium from another Property Management program and are very pleased.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The clarity of the screens and the simplicity of use. The ability to share the information because it is on the Cloud.

Cons

The absence of some reports that we need. Although we can filter reports to our needs, we cannot design a report.

Source: Capterra
 

Channing from Fortress Property Management

August 2017

August 2017

It's a great value but I don't love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to list new houses on 3 different sites.

Pros

I chose Buildium because they publish listings on 3 sites. This makes listing houses very affordable and easy and makes it worth the cost.

Cons

There are a LOT of steps to completing most steps. I cannot get a clear picture of where the money is.

Source: Capterra
 

Marc from Property Services of Ocean View
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Extremely please with Buildium!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization with rent collection and property management. It is almost a one stop shop, except for the inability to interact with Quickbooks. Mobility!

Pros

User friendly, not only for our staff, but for residents and owners. Customer service is awesome! Very pleased with just about everything!

Cons

Does not integrate with Quickbooks. Also, does not show emails sent through the system. It needs to have a way to send out scheduled emails just like it does recurring tasks.

Source: Capterra
 

Heather from Rock Harbor Properties

August 2017

August 2017

Very easy to use and the accounting functions made monthly invoicing much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, availability of customer service, marketing abilities, accounting functions, easy to access from anywhere

Cons

Setting up auto pay for residents was a little confusing at first however it has been a major asset.

Source: Capterra
 

Sur-Raun from SW Calloway Realty

August 2017

August 2017

The Best property manager service ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly. Customer service are very helpful and friendly. The end-of-the-year tax invoices and receipts are easy to upload for tax purposes. The software is easy for my accountant to view my most recent rent roll receipts

Cons

Sometime long wait time to talk with a customer service rep. But then again the callback feature is a better way of resolving that issue.

Source: Capterra
 

Scott from The Mor Group
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Buildium is a great program and is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Buildium is easy to use and maneuver within. Software allows you to keep accurate notes/records and is easy to schedule tasks with.

Cons

One thing that could make Buildium easier is if everything was on one page. Having to go from the tasks of a property to another screen to find out tenants/owners could be a little better, especially if they were on one page that you could scroll through instead of going back and forth.

Source: Capterra
 

Julia from Strongback Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Such an efficient, intuitive tool to use for our business- and MOBILE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super time saver- from contacting tenants, sending rent reminders or outstanding rent e-mails. Really easy to do at once.

Pros

Easy to search for what you need; everything in one area- can be totally paper free if you want. Start to end solutions- from applications to evictions. We are thrilled!

Cons

Being in Canada, there are a few merged forms we would love to have and don't - Ontario Landlord and Tenant Board Forms.
In the Mobile version- don't like that all the payment types aren't there. There is sometimes a discrepancy/data lag in the information available on the mobile app vs the on-line full site.

Source: Capterra
 

Jason from Born Real Estate, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer Support is easy to get a hold of and well-trained.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits are that I am able to accurately detail the financials of my rental properties, track the maintenance tasks, proposals and work orders and vet applications on potential renters. Also the software keeps me in compliance with my state real estate regulators.

Pros

Very easy to use and cost effective. The Customer Support team is easy to get ahold of and well-trained.

Cons

In the application web site, they do not have a feature to have files uploaded. Also, no way to have multiple work orders on a single task.

Source: Capterra
 

Ken from Clocktower Realty

August 2017

August 2017

Terrific customer service is the best thing about this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Whenever I have an issue or question, they're easy to reach and have knowledgeable techs able to answer complicated questions. Their tech support is the best I've encountered at any company I've ever dealt with. The software is straight forward and generally easy to use and figure out. The prices are workable for smaller property management companies.

Cons

They're slow to implement what should be easy features, like having multiple owners on a property.

Source: Capterra
 

jess from Chuck Horne Properties
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We love Buildium! has streamlined our rental management from our old PAPER system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have saved TONS of time and money

Pros

We really like that the software is so intuitive and is cloud based so we can get it anywhere - home or office! In addition, the app is great for quick items on the go.

Cons

Haven't had any cons yet. the customer service is great, I usually use the email option for any questions.

Source: Capterra
 

ken from snapp properties

April 2017

April 2017

The best property management software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I highly recommend this to anyone in property management. Renters love paying rent online and It makes managing the day to day business a breeze.

Source: Capterra
 

Brooke from Re/Max Masters Millenium

January 2017

January 2017

All In One Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a property manager, I can do everything from accountancy, scheduling and client management on this one platform. Highly recommend!

Source: Capterra
 

Shane from BER Management, LLC

November 2016

November 2016

Wonderful Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Buildium has made the transition from offline to online easy! It makes managing the books and payments along with reports easy to see and access, along with giving vital information as to tenants who need more attention then others. Overall a choice I would make again and again!

Pros

Ease of access on any device

Cons

It can be hard to access data that is over 90 days old if need be.

Source: Capterra
 

Kayvon from Harland
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Read this before making the mistake we did !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the 2nd review we have posted on lack of customer services and the unwillingness of this company to assist their clients. Instead of writing a descriptive review we have decided that we will just copy and past section from the last email communication with the companies supposed "Stevie Award Winning" Customer "dis-service rep" Jeana Pndelli. You as the consumer should decide if you would want to be treats as "low priority" based on the below email.
Client: 9/27
"Hi Jeana,
I have brought this issue up with everyone from call in support up to you now. When you go into reports to search for a budget the drop down menu does not let you narrow down by typing in a letter. Therefore, we have to go through the entire list of all the properties to find the budget we need. Most all other drop downs in Buildium let you narrow down. Why not this one? "
Buildium Response: 9/27
"The "budget vs actuals" report still has legacy coding on the back-end which does not allow you to search within the property field. It has been a while since we updated this feature/report which is why the older coding still exists. I can bring this to our level two support team's attention as I agree each report parameters page should be consistent."
Client: 9/27
"Thanks but just so you know this was already sent to your level two about a year ago when I brought it up. Not sure why it takes so long to fix issues. "
Client: 10/11
What the status on fixing this issue. Last you said you sent it to level two. When will it be fixed? This is an extremely time wasting glitch to have during budget season!
Buildium Response: 10/11
I just checked on the status of this with our level two team. They let me know it was sent up to our engineers and developers.
We don't currently have an estimated time frame for when this change will be made
Client: 10/11
So we don¿t know if it will be a few weeks or a few years?
Buildium: 10/12
I can't give a time frame for when this will be changed since it's been sent up as a lower priority item. I'll send you an update by 10/28
Client: 10/31
10/28 has passed.
Buildium: 11/1
I spoke with the product manager in charge of this feature last week and he let me know it's still in low priority status but he hopes to have the redesign done as soon as possible some time this year. However, we can't give a definitive time frame just yet since lower priority items often get bumped lower for higher priority bugs.

Pros

Nothing really.

Cons

Lack of customer service. Armature accounting and reports. Unwillingness to listen to their clients. Horrendous file management system. Not for HOA management .

Advice to Others

Don't make the mistake we did go with another firm .

Source: Capterra
 

Anthony

November 2015

November 2015

A Must for Property Management

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Awesome service which combines banking with accounting. It makes receiving rent easy. There are others, but I prefer this company. I love how it autocratically emails tenants when they are late.

Pros

I love the youtube training videos, because I have hired new management several times, and just make them watch the videos. Ease of Use. Buildium will implement changes requested by their users.

Cons

Nothing to mention, I use and love their service. The things I complained about in the past were fixed!

Source: GetApp
 

Monica

November 2015

November 2015

Overall pleased with software

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Buildium is a reliable and organized software for our company. Their customer service is fast, friendly, and knowledgeable. I have never once had a problem with using this software. I highly recommend this software to any management company in need of a reliable software to help them manage their properties in ease. Thank you Buildium for helping our company run smoothly!

Pros

Reliable, organized, fast, friendly customer service, easy.

Cons

None that I can recall on at the moment.

Source: GetApp