Buildium Property Management Software


 

Buildium is a Web-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. 

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal. 

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks. 

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team. Customers can submit support request tickets anytime or take advantage of extended phone support, available Monday through Friday from 9 a.m. to 8 p.m. EDT.

 

Buildium - Expiring Leases
 
  • Buildium - Expiring Leases
    Expiring Leases
  • Buildium - Pending Applicants
    Pending Applicants
  • Buildium - Online Payments
    Online Payments
  • Buildium - Maintenance Tracking
    Maintenance Tracking
  • Buildium - Company Financials
    Company Financials
  • Buildium - Advertise Vacancies
    Advertise Vacancies
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

372 Reviews of Buildium

 

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Software Advice Reviews (294)
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Showing 1-20 of 294

Manuel from Pan American Insurance Properties
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Super user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Buildium is the most super user friendly property management software I have used in the last 15 years. I love it!

Pros

Super user friendly

Cons

none

Advice to Others

try it and you will not be disappointed !

 
 

Dan from Father and Son Property Investments
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Okay Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

After getting lots of attention from the sales team I was so eager to get on board and learn day to day with the same attention after giving them my cc info. After signing up I realized that was the sales team and it was difficult to learn the system. After a year of hardly any use and $ gone, I have decided just to continue to use my own accounting set up from another program (free) and use Microsoft Excel for my rent roll and use Microsoft word for my letterheads and mailing notices. The best part about Builium to me was the background, credit, criminal checks ALL online easy to use and the fact that I could take credit card payments for the screenings and it went straight to my bank account - however all of this I believe is a 3rd party system that I could just set up myself along with everything else I have been doing Lol. Also sign up bonuses seemed to be great - I got around $ back for all the background checks they offered and a free on boarding for my 70 tenants and units they said it was around $ value I believe - so that was generous - at the end of the day if I knew how to use the program I'm on board but way to complex for me I guess and the reports they gave looked great but again I just have difficult time training and knowing HOW to use it.

Pros

Background checks, credit card into my account,

Cons

Difficult (for me) needed triaining

 
 

Renee from Solution Based Management
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Good experience, but expensive!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

We have just a few properties that we manage, and this software has helped us get our properties in order and to keep track of where things are at. I feel the financial part is not as straightforward and requires some navigating when it comes to expenses and property management fees. For what we use it for and where our business is at, the increased cost of the program may not make sense for us to keep long term.

Pros

The ability to do the tenant screening that provides the credit checks and criminal/eviction reports. The reports are a great feature and extremely helpful in the application process. Another pro is the ease of the ability to sync with other websites.

Cons

Navigating through the program is not always straightforward of where to go.

 
 

Julie Schwankl from Rent KC Homes
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I think it's overpriced . Accounting features are difficult to use

 
 

Maggie from MC Homes
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Amazing Residential and HOA Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using this software since 2010. As my business has grown, so has Buildium. They are top of the line when it comes to communication between board members, owners and tenants. The ease of use and import capabilities of payments make it easy for us to continue to grow in our field and be more efficient!

Pros

Tenant/Owner/Board member portals.
Ease of use
Import capabilities of lockboxes

Cons

Customer service is not as prompt as other software that we handle. Sometimes getting a problem resolved may take a couple of days.

Advice to Others

If you are looking for a Residential or HOA software, this is unbeatable!

 
 

Helen from Home Simple
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I went with Buildium after trials of other software available. The cost was a huge factor, so that attracted me. But the system is also so user-friendly and when in crisis, the customer service department is amazing.

Pros

Cost is affordable. Online payments is a huge plus. Tenant and owner portals are great sources.

Cons

I had initially disliked the lack of lease template options and renewals, but now it's being offered- so nothing to complain about!

Advice to Others

Utilize the help option. The video tutorials make learning easy. The system overall is simple and not hard to figure out (even for those that aren't computer savvy).

 
 

John from Century 21 Cedarcrest
Specialty: Residential / Single-family
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great Product Good Features Lacking on Playing Well With Others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When I started using Buildium I had just started my property management business and Buildium you gave me the opportunity to start with few units and expand as my business grew. As the technology expanded resulting in adding more features though it appears that it had become a nickel and dime approach. In the age of data sharing and technology, things like openly integrating with other products aren't capable with this product aka it "doesn't play well with others". What I mean to say is there is only one electronic signing choice there's only one ACH choice among other features. The product the staff and the customer service that comes with Buildium at times can be lacking including their technical support area, many times I find that the answer isn't directly answered or they deliver the answer as it is today and when given a suggestion they don't seem too terribly care about changing much.

Pros

Web-based (no software to install), Truly and All in One Package, Easy to use and navigate

Cons

My Biggest gripe is their lack of allowing any third party integrations.

Advice to Others

This is a great out of the box no thinking on getting it done product, however, today which is much different than when I started there are many other options to consider.

 
 

Helen from Home Simple
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great system for the price. User-friendly and their customer service department is tremendously friendly and patient if you run into snags.

Pros

User-friendly, portal options and online signatures make your job less stressful.

Cons

I switched to Buildium from another program so there were a few weeks (or in my case, months) to get comfortable with navigation. The process to close out tenant accounts and refund security deposits differed from what I was accustomed to. Not a bad system, but it was confusing at first and some parts of the process just didn't make sense.

Advice to Others

Utilize the help tools that they offer. Video tutorials are amazing. They're step by step so it's easy to understand. And if you still can't grasp it, customer service is a phone call away.

 
 

Danisha from D's Computer Repair & Web Design
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I like that I can take this software mobile and it connects with all my devices.

Advice to Others

If you are multi-tasker like me, this is a great software to use.

 
 

Jenny from Shefchik Builders Inc
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is a great product for a small business with multiple properties. It is very easy to use for start up.

 
 

Shawn from Millennium Real Estate Development Inc
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not optimal for management companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I loved the software for years, till the EFT feature came in place. Loved the fact that tenants can pay online, hated the fact that early payee won't be able to credit their payment to the appropriate month. I have to do it manually in 3 steps and financial reports look like a disaster. Lost 2 major accounts due to this software. Lack feature of new increased rent as well.

Pros

See avove

Cons

See above

Advice to Others

Good for landlords for now but potential is great once they address the issues I provided, otherwise I would give it 5 stars.

  Response: Jessica, Buildium

Date: January 2017

January 2017

 

Hi Shawn,

We're sorry to hear that the prepaid rent process has complicated things for you. We certainly understand that the prepaid rent functionality could be made easier, and we've brought your feedback to our product team as we are planning on improving functionality across the software in 2017. Thanks for your honest feedback and review.

Best,

Jessica Steinberg
Customer Care Manager

 
 

Yvonne from E.L.M. Property Management LLC
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I researched a variety of property management software and decided to go with Buildium. I am extremely pleased with this software. It is user-friendly and the customer service they provide is excellent!

 
 

Ivan from David Greene Realty, LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Excellent Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are new to property management and have found that this program is extremely helpful and has more features than we ever imagined.
The "How To" files are not as easily navigated as I would like, and the initial setup is crucial. There are many ways to put things in, but if not done in the right order can cause confusion and issues later. However, the tech support is awesome and have always been able to help me fix my mistakes. I love this product for what it does, and as I use it more (started with 2 properties) I learn more shortcuts and the right way to enter info.

Pros

Tracks everything for you.

Cons

Learning curve but I have no accounting experience.

Advice to Others

Buy it, learn it quickly and let the system take a load off your back!

 
 

Diane from Property Pros NWA
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

I am a HUGE fan of Buildium!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I switched to Buildium last year upon the recommendation of a fellow property manager. I was using another software and was extremely frustrated with the customer service (or lack thereof) and a system that was so complicated I was having a very hard time learning it on my own. I quickly learned the Buildium system and it is soo user-friendly and intuitive! If I ever get stuck or have a question, the customer service is always fantastic. They all speak clearly and explain things in an understandable way without being condescending.

Advice to Others

JUST DO IT!

 
 

Robert from 1966
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great features but hard to get hold of support at times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Excellent features for the money. If I want so technically challenged I'm sure it would be ok for others.

Pros

Price
Features

Cons

Long wait time for customer support

 
 

Charlie from ABW LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Buildium User for 15 Properties or Less

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It's a great product because it's web based. I can use it from any computer.
It's not too difficult to learn. But, It seems that if you understood accounting it would be more user-friendly.

Pros

Web Based

Cons

To many steps for a simple entry.

Advice to Others

One of the most complete softwares for the task.
Cost is a little high for small landlords.

 
 

John from HeartSpring Holdings LLC
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

I use it for 11 units; cannot imagine life without Buildium

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Buildium is well worth the monthly fee. Saves me countless hours. I cannot imagine trying to manage even 3 units without something like Buildium.

I tried a couple of systems when I got started in early 2012, and quickly realized that Buildium was the company to go with. Specifically, they seemed to be the most professional, and dedicated to adding features. Definitely not a garage software operation (although they were, many years ago)!

Pros

I have found the "Resident Portal" to be surprisingly useful. I love getting paid online (with only a fifty cent fee!), and now the hold period is only 1 day. My tenants love paying online, and are pleased that I pay the fees (which they probably think are a lot higher then.). I also put the lease and other documents on the portal, so everyone can access this stuff without hassling me.

Cons

Some of the reporting is a little hard to use. Also, as they have migrated their focus to better support larger customers, the new features tend to be more useful to big companies. Little guys like me are not so much on their radar screen when they consider new features. But all in all, I'm pleased.

Advice to Others

If you don't use Buildium, use something like it.

 
 

Amanda from Bayway Homes
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good Program

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

It was a little difficult to navigate around the program at first. Definitely easier as you get used to the features, but I feel like the layout could be a little easier to follow. Some of the functions such as printing checks takes a few more steps than usually needed with an accounting program.

Pros

It is easy to setup your properties, and fill out the important information needed. I like the reminders that get emailed and notifications.

Cons

There is not enough storage space to upload more than one document page at a time when attaching it to bills. When printing checks there are several extra steps to take like creating reports instead of just selecting the bills you want to pay and printing them.

 
 

Santiago from Citi Habitats
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good option for a small management team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My team reviewed all the property management software available, and finally decided on Buildium because of the easy to use format, friendly customer service, and affordable pricing. It's been a good choice for us so far.

Advice to Others

Buildium is a good option if you are a small property management team or are self-managing your own properties.

 
 

Jedidiah from Cacoeli Asset Management Inc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

OK PM Software but definitely it needs improvements

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Overall the software is easy to understand with very user-friendly layout. However, I'm not too impressed with the fact that I need to close one screen before going into another screen. For example, if I am on a screen that shows the particular tenant but need to go to a different tenant screen within the same property, I have to exit one screen before going into another one. This poses inefficiency. Moreover, being in Canada but having to pay in USD with all the foreign exchange fluctuations, I find it difficult to know exactly our monthly charges are. In addition, there isn't a function that allows to link up Canadian bank accounts to ease the accounting burden. Therefore, we decided to switch to another software that is more geared towards Canadian operators.

Pros

Easy to navigate and understand each functionality

Cons

All US based and payments in USD - highly exposed to FX fluctuations
Navigation between screens is not possible.
Connection to Canadian banks is not available

  Response: Jessica, Buildium

Date: January 2017

January 2017

 

Hi Jedidiah,

I'm so sorry to hear that Buildium did not seem to fit your needs for Canada. I did want to let you know that we've recently released our ePay feature for Canadian customers, so you can set up bank accounts to receive online payments from residents and pay rental owners and vendors online.

We're continually working on improving our functionality for the Canadian market, and we've passed along your feedback to our product team.

Best,

Jessica Steinberg
Customer Care Manager