RoomKeyPMS Software


 

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere.

RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into seasonal trends and forecasting. The application allows hoteliers to drive hotel bookings via offers through a cost-effective performance based system.

RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.

 

RoomKeyPMS - RoomKeyPMS Booking Engine
 
  • RoomKeyPMS - RoomKeyPMS Booking Engine
    RoomKeyPMS Booking Engine
  • RoomKeyPMS - RoomKeyPMS Insight B.I.
    RoomKeyPMS Insight B.I.
  • RoomKeyPMS - RoomKeyPMS Tape Chart
    RoomKeyPMS Tape Chart
  • RoomKeyPMS - RoomKeyPMS Dashboard
    RoomKeyPMS Dashboard
  • RoomKeyPMS - RoomKeyPMS Guest Profile
    RoomKeyPMS Guest Profile
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of RoomKeyPMS

 

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Software Advice Reviews (14)
More Reviews (20)

Showing 1-14 of 14

Mark from CTRL Consultants
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

RoomkeyPMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales & support teams take the time to understand your setup at the property. and most of all they know their product in & out.

Pros

an overall excellent product. this product has all the modules included for no extra cost. data migration from legacy system is doable in my case compared to others.

Cons

POS module is not available at this time, but in the pipeline for this year. besides that, nothing really.

 
 

Zul from painted turtle
Specialty: Hostel
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Review RoomKey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.


Pros

not a lot

Cons

customer service

 
 

Hayden from Hayden's Hotel
Specialty: Bed & Breakfast
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Ease Of Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This Product was super easy to use I loved it

 
 

Barb from Zigler Hospitility
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Financial Operation Specalists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has work fine for our hotel operations

Pros

easy to use

Cons

Had some trouble with the meals tracking on the reports

Advice to Others

not all commercial products do everything the way that you do business

 
 

Vanessa from The Plaza Suites
Specialty: Independent Hotel
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Excellent Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done.

Pros

Simple, user friendly

 
 

Blair from The Plaza Suites Santa Clara
Specialty: Hotel Management Company
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great and easy system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like how this system is really easy to use

Pros

Simple

 
 

Hugo from ASH NYC
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Roomkey is flexible and customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RoomKey is a great PMS system both in the pre-opening and operating stages. The build-out process of the system is particularly interesting as it allows to build it very tailored to the property's needs.

Pros

Flexibility of system, easy integration with other softwares and systems.

Cons

Tax code programming and the better performance on PC's.

 
 

Jashan from plaza suites hotel Silicon Valley
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great soft ware with user friendly functionality. serves the functions and meets the need of our organization. At the same time tech team is easily reachable

Pros

User friendly

Cons

None I can think of

 
 

Wes from The Tides by the Sea
Specialty: Community / HOA
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

RoomKey Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

Pros

Easy to use and captures information for data capture

Cons

Some entry is cumbersome but once you learn the steps it's ok

Advice to Others

The customer service is good and they will help you setting up and adding OTA's.

 
 

Jennifer from Northfield Inn and Suites
Specialty: Independent Hotel

March 2016

March 2016

RoomKey, pros and cons......

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

Likes Least

Training could of been a little more in depth, trainer seemed to zip right over things and we were left not being 100% sure on our training. Some things we mentioned we were looking for in a system in the beginning seemed to come up last minute that it didn't work with the RoomKey system. Very disappointing. Sometimes its hard to get a response from customer service when issues arise.

Recommendations

Make sure what you need/ are looking for actually work with RoomKey. I mean ask them numerous time to re enforce what you are needing!

 
 

Pat from Coronado Towers
Specialty: Condo Hotel

September 2015

September 2015

Owner Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The main menu is very easy to use and layed out in a good manner

Likes Least

The manager at our condo bought this software to help manage rentals. I own one of the units. I cannot block out the unit for my own use. I get a software database error. I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report. Never heard anything back. They manually blocked out the fall as I asked. Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner. Sounds like someone forgot .toUpper to me.

Recommendations

get opinions from actual customers. do not just listen to the sales person

 
 

Jeannette from Lakeview Hotels & Resorts
Specialty: Hotel Management Company

August 2015

August 2015

Simply the BEST!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Likes Least

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Recommendations

If you want a cost effective product that is easy to deploy, very easy to train your team to use and has many of the bells and whistles you would want - this is the right program! It works for select service and full service, urban, suburban and resort locations.

 
 

Edward from AME Management Group
Specialty: Independent Hotel

February 2015

February 2015

Very easy to use and training was excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.

Likes Least

Support service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.

Recommendations

I would recommend customers to speak to users of this product. Visit a property that has the system up and running if possible.

 
 

Zach from Basalt Mountain Inn
Specialty: Inn

October 2014

October 2014

User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how easy it is to use the product.

Likes Least

It is made for large companies and has too many features for a small place.

Recommendations

Make sure you have a good internet connection; otherwise, it may not cooperate.

 
 
 
Showing 1-20 of 20

Alyson from Escape Lodging
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Very easy to work with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is straightforward, comprehensive, and simple to learn(and train!). I am most impressed by the Support team: they are responsive, thorough and genuinely helpful. The customization and flexibility is tidy, and much easier than most PMS options in terms of room types, descriptions and guest reports. The daily operations(Reservations, Check-in/Out, Audits) and the accounting are well-organized and efficient to navigate. The Report Wizard is a great tool that allows tremendous flexibility for precision reports as needed, allowing access and organization to nearly any data field within the program. Rates can be swiftly altered as needed, allowing flexiblity between platforms with a simple 'click'. As a multi-property operation, the ease with which we can switch between properties in seconds allows much more efficient daily operations---from our ownership and accounting departments to reception staff. Great product, great personnel--for any size and type of property.

Pros

Support team!
Flexibility and Customization or Property configuration
Rate Wizard
Report Wizard
Simplicity of use
Comprehensive Reports
Multi-property seamless-ness
Support Library and suggestion forum
frequently updated

Cons

Occasionally sluggish load times for larger Reports

Advice to Others

Highly recommended, don't be afraid to explore the Software--I doubt any property actually uses it to its fullest capacity of function.

Source: Capterra
 

Chris from Lexington Hotel and Conference Sudbury
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

User Friendly and Exceptional Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

Source: Capterra
 

Mary Ann from Terrace Bay Hotel

February 2017

February 2017

Great Customer Service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We just started using RoomKey PMS in October and it really is a great program. The star of the show I think is the customer service. If you have any questions or problems they are so very
helpful. I have used 3 different reservation systems and this is A+

Source: Capterra
 

Frank from Villa Motel

July 2015

July 2015

Roomkey is the cornerstone of our growth

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our property has been using Roomkey since 2011. At first we wanted a simple front desk PMS to track reservations, check-in/out, and print confirmations. Roomkey Basic sounded like the right product at that time. As our business grew the demands changed. We now use Roomkey Full to implement group bookings, corporate accounts, & city ledger. We just made the choice to connect via GDS recently after it was too much overhead with the amount of reservations coming in from OTAs. Our room revenue has grown by 25-30% and Roomkey was the cornerstone.

Since the initial training in 2011 I've been utilizing their constantly up-to-date resources in PDF guides and youtube videos. Recently, I purchased a 4 hour training session to touch base with all the changes Roomkey has had since 2011. This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across.

Roomkey isn't a stagnant PMS solution. They are always evolving and redesigning their product. The movement of change is good and the direction they are heading towards only makes the use it Roomkey easier. Great product. Great support. Great pricing. Why wouldn't I be on with Roomkey?

Special thank you to Chris Mackenzie. Haven't forgotten all the help you've done in the past.

Source: Capterra
 

Justin from Bird-in-Hand Corporation

July 2015

July 2015

management functions, set up functions, shift functions, night audit functions

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros --There has been a lot of very nice features that have helped us serve our Guests better.
- The quick access to information on the home screen.
- Quick Check-in and Check-out processes
- Intuitive nature of the software (anticipates what the clerk needs to do next)
- Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great
- Functionality of the Rate Wizard has been tremendous. This has allowed our properties
to do more Revenue Management and Promotional Rates.
- The updates that happen so frequently are very nice. It feels like things are always being
looked at and worked on.
- RoomKey Insight page is very nice for getting certain reports/information.
- Advanced search is excellent
- Website Interface and online booking is good.


Cons --
- Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals
there are a lot of good reports, but I believe the reporting could be better.
- No inventory for Guest Services (cots, cribs, etc.)
- Overbooking seems to be an issue that comes up a lot even if you are just going into a
reservation to make a change you always have to enable overbook if the hotel is filled.
- Overall the booking box and the rate box that needs to be checked can sometimes get
cumbersome for clerks especially when needing to scroll to look or change a rate in the
reservation.
- Packages are not very user friendly.

There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.

Source: Capterra
 

Winfield from Travellers Beach Resort

July 2015

July 2015

It's been great to work you're company.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations.
What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good.

Source: Capterra
 

Henry from Red Planet Hotels

July 2015

July 2015

A good product for our type of hotel - versatile and some very good components.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand.

The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait!

Source: Capterra
 

Jeff from Pacifica Hotels

July 2015

July 2015

Exceptional Experience!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been pleased with RoomKey PMS since recently converting 21 properties to the PMS. The product is functional, efficient and easy to use. The support and training has been exceptional! I look forward to a long standing relationship with a vendor that has provided our organization with a great PMS product that continues to evolve and provide additional value.

Source: Capterra
 

Dale from Executive Hotels & Resorts

July 2015

July 2015

Exceptional Training

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have found the delivery and extensive and comprehensive content overview provided by Rosamund to be of a superior calibre and we have gained a great deal of additional insight and value of Room Key PMS based on what has been provided by her, and we believe our Hotels would benefit from her continued involvement with our conversions and ongoing training.

Source: Capterra
 

Rob from NMS Lodging

May 2010

May 2010

Room Key Hits a home run on most key points

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would reccommend the Room Key PMS System. The value that you receive for the low cost of the sytem is unmatched. The remote access is also a huge plus!

Pros

Room Key is a very easy to operate system. It fits our needs for the 3 properties that use the system. There are complexities that make this sytem stand out aboove a lot of systems.

Cons

The group management system can be challenging. Two of our properties are 95% group buys and the entering the rooming lists is very cumbersome. Being able to easily add shares would be a fantastic upgrade to the system.

Source: Capterra
 

Arlene from Manteo Resort

August 2009

August 2009

Kelowna Lakeshore Inn

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A great property management system that is designed for ease of use and is administered by a very well informed team. All of our questions have always been answered quickly.

Pros

Very user friendly system.
Updates on a regular basis to keep up with client requests.
Knowledgeable support staff.
Simple straight forward design makes training easy.

Cons

Group functionality could be more in depth with regards to routing charges in portions rather than only all or none.
Would like to see multi rate reservations on the group module as well.

Source: Capterra
 

Gina from Chautauqua Suites Meeting & Expo Center

August 2009

August 2009

Operations Manager & Front Desk Manager

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Program is maturing and getting better...
Customer service is excellent, which superceeds any complaints!

Pros

System is fairly quick and managable

Cons

Needs A LOT more adjustments/upgrades.
Isn't "manager override" friendly or permissions are either too free or too restricted for clerks, there is no middle level of what they can and can't do.
CITY LEDGER NEEDS ATTENTION!!!

Source: Capterra
 

April from Governor Hotel

July 2009

July 2009

RSI International Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I will put in for tickets on some things we feel would be beneficial to all your clients.

Pros

New implementations work fine.

Cons

Frequently when an update occurs, something that worked in a previous version begins to have challenges. Eventually they are corrected but during busy times when they occur it makes using the system non user friendly.

Source: Capterra
 

Michael from White Sands Negril

July 2009

July 2009

White Sands Negril feedback

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recommended to any small hotel. I have acted as a referral many times over the years.

Pros

Cost effecitve
Software a service
solid tech support
ease of use

Cons

can be slow at times due to software as a service

Source: Capterra
 

Dawn from Tropical Beach Resorts

July 2009

July 2009

Room Key Pays for Itself!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk

Pros

As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.

Cons

Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.

Source: Capterra
 

David from Pemberton Valley Lodge

July 2009

July 2009

xxxxxxxxxxxxxxxxxxxxxxxx

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

xxxxxxxxxxxxxxxxxxxxx

Pros

Easy to train new agents.
Web based so can be accessed anywhere

Cons

Web based not available when internet goes down

Source: Capterra
 

Paul from Americas Best Value Inn/ Adera Ent.

July 2009

July 2009

udating

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Source: Capterra
 

Patty from Nana Management Services

July 2009

July 2009

Room Key NMS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The ability to build reports using all the different fields Room Key has would be really helpful, so each user can get the information needed.

Pros

Simple and concise for booking and checking out rooms, gift sales, etc. The clerks can be set up with different authorizations, a definant plus. Nightly audits can be run the next day.

Cons

City Ledger/Guest Ledger reports are not clear.
Invoices and Statements are not easy to get.
There is not a history of A/R to print. Basically the A/R City Ledger is awful.

Source: Capterra
 

H.Peter from Hotel Parisi

July 2009

July 2009

Great System

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We would sign up for the program anytime again as we have not found anything thus far that accomplishes more.

Pros

Great web-based PMS program for smaller hotel properties that will take care of most every operational issue that one gets involved in.We find it most useful that we can make changes to our rates and set-ups wherever we are with relative ease.

Cons

The weakest side of the program is the report writer. It is sort of annoying that you can not get any reports that will give you annual information by months.

Source: Capterra
 

Ryan from The Eldon Luxury Suites

July 2009

July 2009

Great Product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very much! Great product!

Pros

Easy to implement, easy to use, service line is great, many interfaces, user friendly rate management tools, friendly and responsive staff.

Cons

None, great product

Source: Capterra