RoomKeyPMS
About RoomKeyPMS
RoomKeyPMS Pricing
To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for RoomKeyPMS
1 - 5 of 84 Reviews
Ken
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Small property less than 50 rooms
Perfetic, when your in trouble, support is smooth. Like their glad you called & couldhelp. Crazy how easy they handle you!!!!!!
PROSAble to opperate like the larger propertys
CONSWould like to have larger check off boxes
Reasons for switching to RoomKeyPMS
Cost of ease of operating. Why fool with success.
Vendor Response
Thank you for providing your feedback and we are always happy to help support you and your team!
Replied December 2022
Anne-Marie
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Boutique Hotel PMS
The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.
CONSVery few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things
Reasons for switching to RoomKeyPMS
MSI was going cloud-based only and getting rid of its desktop-based software. Also half the cost
Vendor Response
Thank you very much for the review. We strive to be a affordable PMS that is high-value. Please make sure to update free to RoomKeyPMS 10 for the updated modern look. Thanks for the feedback. Please don't hesitate to reach out if you need anything.
Replied January 2021
Paul
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed July 2009
udating
Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.
PROSKatie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.
CONSElearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.
Vendor Response
eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.
Replied July 2009
Kelli
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Great Customer Service and Functionality
I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point.
PROSFully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler
CONSI'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in
Vendor Response
Thank you for your feedback! This information will be passed along to our Product team. We are thrilled to hear about the level of support received from our team and the integration capabilities for online presence via your website and OTA's!
Replied November 2023
may
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Customer service
We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.
CONSWould be nice if the system can work on Apple computers and Ipads
Reason for choosing RoomKeyPMS
It was cloud based and easy to learn and set-up.
Vendor Response
Thank you for your comments on our cloud-based system and customer service. RoomKeyPMS does have compatibility to run on MAC only.
Replied August 2023