Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

33 Reviews of Epos Now

Showing 1-20 of 33

 

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Sally from Rocks retail
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Since installing be an Epos now system it has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Since installation an Epos now system Ito our store the support we have received has been excellent. Whatever the issue you can contact them in many ways with a quick response. They will stick with you until your issue is resolved.

Pros

Easy to use software
Cost effective
Sales reporting highlights my best and worst sellers and inventory control saves me hours a month

Cons

Took 5 days to get a replacement scanner out but that's about it

 
 

Angela from The Market Bistro
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Never use Epos Now

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I will never recommend EPOS Now to anyone that is looking for a point of sale system. We ordered on February 27th and were guaranteed delivery on March 6th. On March 6th we called because we never got a tracking number, and were then told they were out of stock and would be back in stock in a day or two. Once again we were guaranteed that we would get the first one shipped out and it would be to us on March 8th, no later than the 9th. March 8th comes and goes with no tracking number or no system. On the 9th I receive a phone call from a different sales rep, informing us they were back in stock and wanting to know when we needed our system (we pushed our opening back since we didn't get it on the 6th). I informed him that we needed it yesterday, and he once again guaranteed me that we would get it shipped over night. He said we would get it Saturday March 11th (not sure how 2 days away was over night, but okay because that would still give us time for our new opening date. It is now past time it should have been here today, the 11th and we still do not have our POS system. Now, if we get it on Monday, we will be learning it, trying to train our employees on it, and deal with the crowd of people that will be here. Every single day we are in our restaurant working we have people stop by asking when we will be open. I spent money on a system that I do not have, and am now facing an opening without a cash register at all. I am not please with this company. I am worried that if I ever do get my system and have a tech issue I am going to get the same run around.

Pros

Wouldn't know any since I do not have my system. Always get promised one thing and never follows through

Cons

Too many to list. Mainly poor customer service. Would love to have my system, but it seems they don't know how to ship them out.

 
 

Christophe from Bottle 85 Ltd
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great service, with friendly and effective training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The representative has given me some very valuable support. She always had the answer to my questions during our regular sessions. I thoroughly enjoyed working with her. A great experience.

 
 

Catherine from Pop's Lumber
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Modifiable POS System that is easy to use, quick update availability, and economically friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

Pros

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Cons

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

 
 

Veronica from Bohora
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

EPOS Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very User-Friendly and compatible with Mailchimp, Quickbooks, and other software.

 
 

Jerica from Blue Ribbon Country Store
Specialty: Farm / ranch supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Difficult implementation, but lots of potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Pros

Sales interface and usability for transactions
Overall look and style of equipment and graphics
Price for value
Mobility and Flexibility

Cons

Misleading information during demo/search process
Unreliable support during implementation
Lack of standard features and functions- units of measurement, limit on dollar amounts, etc
Confusion regarding which features are/not available via apps

 
 

Garry from GKBikefit
Specialty: Health & personal care
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Unbelievably Poor sales tactics and Customer Service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was sold this at a time when I clearly stated it was of no use but told I had a free month and that it was £p/month then after a month or two when I was set up I could come down to £. I was told the best solution for me was an izettle card reader and so I signed up as IU'd been considering taking card payments for some time.
Firstly, the first month wasn't free! I was extremely busy moving into a new premises and never even used the software. In the second month after finding out the £ was before VAT (no one told me) and I still hadn't used the system I finally spoke to an adviser who told me i was to receive training etc. I agreed a time and there was no call back on that date and that time. Time's money and that time were now gone. What's more iZettle wouldn't authorise an account for me and wouldn't state why. When I informed Epos Now I was informed that they wouldn't take my card reader back and it was to be returned to iZettle. iZettle however (surprise surprise and understandably) said the opposite. I cancelled £ down and asked that I be refunded for the first month and the card reader. I was told I would not be refunded, not for the free month, nor for the card reader. To be honest, I'm actually astonished at this. The company sold me something which has never been used and is no use to me and won't accept it back despite their name being on the receipt. You can make of that what you will .
Would I recommend it? Based on my experience...? Definitely not!

Pros

It's potential

Cons

Dodgy sales tactics and poor customer service.. Very poor!

Advice to Others

I wouldn't bother!

 
 

Michael from Roses and Trinkets
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Eposnow is a phenomenal software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage. Later on, as the business grew, I realized we needed to move into the future and purchase a point of sale. Eposnow has filled that need like only they can. We originally were bogged down by the fact that some of our books had no barcodes. They were able to teach us to barcode our products, and we could use them in tandem with the pre-barcoded books! Fluid and simple, and very excited for the new update!

Pros

Everything! Easy to use, straightforward, dependable, cheap, and powerful! I've never had such an easy experience with technology, and all of my hardware has worked seamlessly with the software!

Cons

Honestly, no cons. I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well! I also was bothered by the quality of some of the training videos, but since they were free I wasn't too surprised. The customer display sometimes reads the wrong price.

Advice to Others

Qualify your purchase. This system does not have everything, even though it does have a lot. If you have something you aren't certain about that is a deal breaker, ask! I had so many questions and the sales rep was so helpful in letting me know what it could and could not do!

 
 

Shannon from The Mellow Cloud
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

My Epos Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The product has most of what I was looking for in a POS system. I looked at and went demos for 4 others and they were all missing so much compared to the cost. Epos Now was affordable and even though there are a few changes I would make, the potential is there. I have been very happy with my system from the product itself to the customer service.

Pros

Ease of use
Potential for improvement
Easy to learn

Cons

I wish the system had an actual layaway program so that the monies received for the product were accounted for at the end of the day.
There is no way to figure in the actual cost of a purchase when receiving product for a purchase order
When creating a purchase order it figures tax and adds it to the cost of the purchase order, I do not pay taxes on my purchase at the time of purchase.

 
 

Anthony from Wag! A pet supply store
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Decent but there are most definitely better options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software offers adequate features for its price. However, after using it for a short time the problems started to happen and customer support seemed to be unreachable and when unable to resolve this issues on our own we had to make a switch to a new software.

Pros

Price

Cons

Customer Support

Advice to Others

Proceed with caution.

 
 

James from The Blind Mule
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

The biggest Hoax

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

They lead you to believe everything works like a champ, offering that the system has a queen's approval. If the Queen used it she would know better.
The customer service is a joke, don't call during business hours cause they will keep you on hold for an hour, while you can't ring up any customers.
or the cash drawer won't work, or printers fail, or any or all receipts rang in just disappear, so better write the order down or you lost the order.

Pros

When its closed

Cons

Fail to save tickets, fail to utilize the cash drawer, printers fail, lost receipts

Advice to Others

Stay away

 
 

Joshua from Shibui
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Epos Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I do not own any establishment that uses this software. I am a junior in college who had to design a restaurant and pick a POS to use for our establishment. Epos now is what I chose, and to test out the system, I went to a local restaurant that uses it and they allowed me to test out some of the functionality.

 
 

Pablo from Ramos Wood Floors
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

GREAT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I LOVE EVERYTHING ABOUT THIS PROGRAM VERY EASY TO USE , I RECOMMEND IT WITH NO DOUBT.

 
 

Mary from The fabric studio
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

My honest opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using this for almost two years. This is the best system I've bought so far. I cant complain. It is easy to use and to get around. My staff love using it, it makes the process so easy and fast.

 
 

Tre from The Auto Skin
Specialty: Auto & parts dealer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Nothing Like It

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using the EposNow system since February, I have had the absolute best experience.

Advice to Others

I would recommend this system for anyone looking for an easy to use solution. The support team is always there to answer questions. I would also recommend the support plan which includes getting hardware replaced if something happens.

 
 

robby from Simmons-Wright Co
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

epos now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

seems pretty good, but i'm just now working with it, so I will need some more time.

 
 

Amanda from High Cotton of Clinton, LLC
Specialty: Gifts
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Epos Now for new gift store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I purchased Epos Now for my new store, and overall I've been extremely satisfied with the program. I purchased the software and hardware (except magnetic strip), and for the price the software is unbeatable. Epos's sales and support team are just a call away 24/7, and have been great to work with.

Pros

The product is really user friendly, and tracks inventory, payroll and taxes. Plus it keeps track of trending products, low stock items, and allows you to run promotions for specific time frames.

Cons

I haven't figured out how to create a promotion that only applies if a customer brings in a coupon I've ran in the local paper. Example: Discount of 15% on any purchase of $35 or more.
I can set up a promotion like this but it will apply to any transaction over $35. The support team at Epos is trying to figure out away around this

Advice to Others

If you're interested in this software give Epos a call. They will gladly walk you thru all their system has to offer and will set you up with a free trial. Work with the free trial for a few days to see if it will meet your needs.

 
 

Rob from Daisy chain plant nursery
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Avoid them

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

It looks like a great deal until you discover that they will switch off access to their software unless you pay for additional support. They are great con men!

Pros

Lols like a good deal....but don't be deceived

Cons

The price and the customer service. Price looks good until you discover that you have to pay for additional support or they cut you off!

Advice to Others

Avoid at all costs!

 
 

Michelle from Bird in the Nest
Specialty: Consignment

September 2016

September 2016

Good experience with Epos Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.

Likes Least

There are a few UI areas that could use improvement but nothing too critical.
Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person.
Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue.
Because some of the features are apps it takes a while to navigate to them and open them.
This being said, these are minor complaints, when I look back at some of the other systems I did look at.

Recommendations

Think of all of your possible requirements and rank the features you would like to see, in advance of seeing a sales presentation. On your initial call you will be able to understand if a system fits your requirements immediately, rather than being walked through a presentation and having to go back and ask questions later.

 
 

Betty from Crystal Lounge
Specialty: Bar / nightclub

September 2016

September 2016

Review for EPOS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Generally speaking its easy to use, its not complex.

Likes Least

There are a lot of items I can list as I am a very disappointed customer. Customer service is quoted to be 24/7. But if you're in the US you're mostly going to be told that someone in the US support team will have to get back to you during work hours. So its really not 24/7 support. Another false selling point is the "integrated" mercury payment system. Again, while this is an integrated solution, Mercury is an even worse company to deal with (Vantiv), and the credit card receipts do not print correctly. Actually you can barely read the print. We were told there was an enhancement to improve this in Aug. Its September now and nothing. From the onset we were given false information to get the sale. After investing all this time and energy into a solution and getting your wait staff trained, when you find out nothing you were told works how its supposed to its very disappointing. This is a Point of sale system and the biggest issue with it is at the point of sale. Also the reports that are generated are sub par. There are so many tools that do better reporting than EPOS. Its very limited, but looks really elaborate during demo.

Recommendations

Read the comments by other customers before purchasing this product. Ordyx or TouchBistro are much better products.