Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

15 Reviews of Epos Now

Showing 1-15 of 15

 

from Bird in the Nest
Specialty: Consignment
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Good experience with Epos Now

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Likes Best

Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.

Likes Least

There are a few UI areas that could use improvement but nothing too critical.
Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person.
Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue.
Because some of the features are apps it takes a while to navigate to them and open them.
This being said, these are minor complaints, when I look back at some of the other systems I did look at.

Recommendations

Think of all of your possible requirements and rank the features you would like to see, in advance of seeing a sales presentation. On your initial call you will be able to understand if a system fits your requirements immediately, rather than being walked through a presentation and having to go back and ask questions later.

 

from Crystal Lounge
Specialty: Bar / nightclub
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Review for EPOS

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Likes Best

Generally speaking its easy to use, its not complex.

Likes Least

There are a lot of items I can list as I am a very disappointed customer. Customer service is quoted to be 24/7. But if you're in the US you're mostly going to be told that someone in the US support team will have to get back to you during work hours. So its really not 24/7 support. Another false selling point is the "integrated" mercury payment system. Again, while this is an integrated solution, Mercury is an even worse company to deal with (Vantiv), and the credit card receipts do not print correctly. Actually you can barely read the print. We were told there was an enhancement to improve this in Aug. Its September now and nothing. From the onset we were given false information to get the sale. After investing all this time and energy into a solution and getting your wait staff trained, when you find out nothing you were told works how its supposed to its very disappointing. This is a Point of sale system and the biggest issue with it is at the point of sale. Also the reports that are generated are sub par. There are so many tools that do better reporting than EPOS. Its very limited, but looks really elaborate during demo.

Recommendations

Read the comments by other customers before purchasing this product. Ordyx or TouchBistro are much better products.

 

from Neris Restaurant
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use ...

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Likes Best

The upload and learning how to use it was a breeze.

Likes Least

Everything was good , maybe the fact that a lot of other hardware comes extra.

Recommendations

I suggest that all videos be learned and watched when accessing the software.

 

from Mobile phone repair sales shop
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Don't believe everything they till you.

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Likes Best

The till side is OK. Pretty easy to use and understand.

Likes Least

Tell you anything just to make a sale.
It not suitable for every business especially small repair shops where a good booking in system is required.
Unhelpful complaints department especially the manager not interested still waiting for him to call me back with a technical support appointment which is a waste of time.

Recommendations

Do your research and read reviews don't believe
Them when they say yes to everything you ask about suitability.

 

from Dean's
Specialty: Bar / nightclub
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Epos Review

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Likes Best

I like the way that this software is organized! It makes it easy to keep track of my inventory, my customers, etc.

Likes Least

The design could be a little better, but functionally it is great.

Recommendations

Be sure to read about other companies and providers - do your research! Epos is a great value.

 

from Michiana Mattress Liquidation Center LLC
Specialty: Furniture & home decor
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great software program!

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Likes Best

This program is perfect for syncing multiple locations, managing inventory and keeping your accounting in line!

Likes Least

Best bang for the buck! All encompassing software and the development team works with your business model to ensure that existing programs are integrated for optimal performance as well as facilitating your company's vision!

Recommendations

Do tour homework and I guarantee that you will find that EPOS has the best price for the capability of their software program!

 

from Pittsford Farms Dairy
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great Product and Service!

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N/A

Likes Best

The Hybrid setup is great - even when the internet is down the system can still process all transactions quick and efficiently

Likes Least

The reports could use a makeover - they're not so visually appealing, however they are easy to use and to customize.

Recommendations

Make sure you do your research! One of the most important things to look for is if the POS software is setup locally, all cloud based, or a hybrid setup. Another important factor is the hardware - most POS systems now are iPad/tablet based, however there are still many terminal based systems. If you're a small, low volume business than a tablet system makes sense. However, we are a fast paced food/retail business with hundreds of small transactions per day, thus the terminals make most sense.

 

from Benzer International
Specialty: Gifts
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Extremely Helpful in Resolving any issue

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Likes Best

When it came to uploading 20k+ items, epos made the process very simple, by sending over a spreadsheet. They caught and fixed a few problems I missed. Every time I encounter an issue even if it is not an epos problem directly, I have found them to be extremely helpful.

Likes Least

Printing tags with the small epos printer was not efficient enough for our volume.

Recommendations

If you have thousands of items in need of inventory, this company is very helpful in making your problems their own.

 

from High Cotton of Clinton, LLC
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

EPOS Now is great system that will meet all your needs!!!

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Likes Best

I love that I can log in to the back office from my cell phone, home computer and check on store activity when I'm away. EPOS also offers great reports from taxes, payroll, inventory and so much more.

Likes Least

The system allows you to set up promotions if you want to run discounts on certain products, or for certain time frames. However, I haven't figured out how to set up a promotion if a customer were to bring in an ad, so that the discount is only good for customers that bring in the ad.

Recommendations

Point-of-Sale software purchase is a big decision, and I checked into several different companies before going with EPOS Now. From my research EPOS Now was the most affordable system that still offered inventory management, barcode software, point-of-sale system/hardware, and all the reports I needed. I haven't regretted going with EPOS Now for one minute, and the sales and supports teams in Florida and the UK have been great to work with!!!

 

from CLEAR BLUE POOLS
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

GREAT SYSTEM AWESOME SUPPORT

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Likes Best

SWITCHING TO THIS SYSTEM FROM OUR PREVIOUS SALES SYSTEM WAS EASY AND SMOOTH. THE HARDWARE LOOKS GREAT AND IS EASY TO USE AS WELL. THE DELIVERY WAS TIMELY AND ALL THE SALES STAFF WERE HELPFUL. MY SUPPORT GUY KYLE WAS REALLY GREAT AT HELPING ME SETUP THE NEW SYSTEM. WE ARE VERY PLEASED WITH OUR INVESTMENT.

Likes Least

I HONESTLY HAVE NOT HAD ANY DISLIKES ABOUT THE SYSTEM, SO FAR SINCE WE HAVE BEEN USING IT EVERYTHING HAS BEEN GOOD.

Recommendations

THE PRICE IS VERY COMPETITIVE AND MY EMPLOYEES HAVE NO PROBLEMS WITH USING IT EITHER.

 

from Idaho City Grocery
Specialty: Grocery / supermarket
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Idaho City Grocery loves EPOS NOW

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Likes Best

Easy to work with customer service is on point and compared to what we were using its a million times better.

Likes Least

Learning how to use it isn't hardoing it just takes some time. That's not really a dislike because everything takes time.

Recommendations

Research research research. Go to businesses and other store like yours and compare.

 

from Swag of Great Neck NY
Specialty: Apparel & fashion
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great people, great product = growth

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Likes Best

Support is best of breed, and it runs on any platform. We migrated from a competitive platform in less than a week and saw immediately how much time the position would save my staff.

Likes Least

UI needs a face-lift but it has everything you need to grow your business

Recommendations

Know what you need before you start looking. Hardware, software and functionality and support.

 

from Mimi's Cakes
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Brilliant for my cafe!

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Likes Best

Great stock management system has enabled me to gain information I never even thought of before! I am able to track my best sellers and worst and see profit margins across my product lines. The sales team were great the whole way through and when my hardware arrived someone from the support team called me and had my full system setup in 10 minutes...it doesn't get better than that

Likes Least

I would like a few more options for running promotions but they have a great section in the software where customers can vote for new features, again amazing service!

Recommendations

This has been perfect for my cafe and would highly recommend to anyone else in this industry, I couldn't imagine operating without it now!

 

from Charlies Gifts
Specialty: Gifts
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Extremely simple and easy to use! Great support also!

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Likes Best

The Back Office of the software gives me full visibility of my sales performance on a live basis to make decisions for my business plus easy control over my vendors purchase orders. It is very intuitive and only took me 7-8 days to fully get started. I have over 2000 product lines within my inventory, as a business I am looking to open our 2nd store at the beginning of 2017. The idea that I can scale to multi-sites and handle all the reporting within one Back office is imperative to myself long-term. Will save me huge amounts of time

Likes Least

None that I can think of so far. I initially thought I would get the hardware on the next day however they do have a lead time on delivery however I was fully set-up with the software while I waited for the hardware.

Recommendations

I found looking for point of sale quite complicated however having hardware/ software and the support team within in one company A1 priority as you do not want to speak to multiple companies regarding your POS. Having one provider and one telephone number gives me confidence with every scenario I may need help with.

 

from Forever Sunshine - Herbal Health
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Buyer beware!

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Likes Best

Nice looking dashboard although buttons are too small and fiddly to press

Likes Least

Software is extremely glitchy and often just locks up needing a reboot. Vendor claims it is not their software but my iPad browser. (strange how every other app or browser works perfectly without issue)
I bought this because their website inferred that it would interface with Quickbooks which it did not. They talked me into changing my accounts package from quickbooks to Xero at extra per month, but that failed also. When I complained and asked for a refund, they just gave me the run-around passing me from department to department. I am well out of pocket.

Recommendations

Take your time in evaluating vendors. Don't believe the hype or promises unless you can thoroughly test what they can do. I was promised that everything I wanted from this software would work on the live version once I handed over my cash which ended up not being the case. If the trial doesn't work, don't take their word that the paid version will work either.

  Response: Julian, Epos Now

Date: July 2016

July 2016

 

Hi there,

Thanks for taking the time to review Epos Now. Allow us to address the points raised as follows:

We have no reported issues of problems with our iOS app across our customer base. Please ensure you are running the latest version of iOS and also check the quality of your internet connection as being a cloud based software it requires a certain amount of bandwidth.

We are currently developing a direct intergation with QuickBooks. Until this is complete we offer an integration through “Zapier” which acts as a bridge between Epos Now and QuickBooks. I am sorry to hear the Xero integration isn't working as you had hoped, we have no reports of this affecting our customer base so is an isolated issue. Please provide the best contact details and we will have a senior technician contact you to resolve the issue.

We have over 10,000 happy customers on our platform and this situation is extremely unusual. We want to assist you and resolve all the issues you have highlighted asap.

Please provide the best contact information for the business and we will be in touch.

Kind regards

 
 
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