Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

22 Reviews of Epos Now

Showing 1-20 of 22

 

from Ramos Wood Floors
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

GREAT

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Value for Money

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I LOVE EVERYTHING ABOUT THIS PROGRAM VERY EASY TO USE , I RECOMMEND IT WITH NO DOUBT.

 
 

from Ramos Wood Floors
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Great

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Product Quality

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Value for Money

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I love this program very much and recommend it to anyone planning on using it, you will be satisfied

Advice to Others

Watch videos or tutorials if you need to

 
 

from The fabric studio
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

My honest opinion

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I have been using this for almost two years. This is the best system I've bought so far. I cant complain. It is easy to use and to get around. My staff love using it, it makes the process so easy and fast.

 
 

from The Auto Skin
Specialty: Auto & parts dealer
Number of employees: 2-10 employees Employees number: 2-10 employees

Nothing Like It

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I have been using the EposNow system since February, I have had the absolute best experience.

Advice to Others

I would recommend this system for anyone looking for an easy to use solution. The support team is always there to answer questions. I would also recommend the support plan which includes getting hardware replaced if something happens.

 
 

from Simmons-Wright Co
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

epos now

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seems pretty good, but i'm just now working with it, so I will need some more time.

 
 

from High Cotton of Clinton, LLC
Specialty: Gifts
Number of employees: 1 employee Employees number: 1 employee

Epos Now for new gift store

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I purchased Epos Now for my new store, and overall I've been extremely satisfied with the program. I purchased the software and hardware (except magnetic strip), and for the price the software is unbeatable. Epos's sales and support team are just a call away 24/7, and have been great to work with.

Pros

The product is really user friendly, and tracks inventory, payroll and taxes. Plus it keeps track of trending products, low stock items, and allows you to run promotions for specific time frames.

Cons

I haven't figured out how to create a promotion that only applies if a customer brings in a coupon I've ran in the local paper. Example: Discount of 15% on any purchase of $35 or more.
I can set up a promotion like this but it will apply to any transaction over $35. The support team at Epos is trying to figure out away around this

Advice to Others

If you're interested in this software give Epos a call. They will gladly walk you thru all their system has to offer and will set you up with a free trial. Work with the free trial for a few days to see if it will meet your needs.

 
 

from Daisy chain plant nursery
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Avoid them

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N/A

It looks like a great deal until you discover that they will switch off access to their software unless you pay for additional support. They are great con men!

Pros

Lols like a good deal....but don't be deceived

Cons

The price and the customer service. Price looks good until you discover that you have to pay for additional support or they cut you off!

Advice to Others

Avoid at all costs!

 
 

from Bird in the Nest
Specialty: Consignment
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Good experience with Epos Now

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Likes Best

Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.

Likes Least

There are a few UI areas that could use improvement but nothing too critical.
Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person.
Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue.
Because some of the features are apps it takes a while to navigate to them and open them.
This being said, these are minor complaints, when I look back at some of the other systems I did look at.

Recommendations

Think of all of your possible requirements and rank the features you would like to see, in advance of seeing a sales presentation. On your initial call you will be able to understand if a system fits your requirements immediately, rather than being walked through a presentation and having to go back and ask questions later.

 
 

from Crystal Lounge
Specialty: Bar / nightclub
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Review for EPOS

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N/A

Likes Best

Generally speaking its easy to use, its not complex.

Likes Least

There are a lot of items I can list as I am a very disappointed customer. Customer service is quoted to be 24/7. But if you're in the US you're mostly going to be told that someone in the US support team will have to get back to you during work hours. So its really not 24/7 support. Another false selling point is the "integrated" mercury payment system. Again, while this is an integrated solution, Mercury is an even worse company to deal with (Vantiv), and the credit card receipts do not print correctly. Actually you can barely read the print. We were told there was an enhancement to improve this in Aug. Its September now and nothing. From the onset we were given false information to get the sale. After investing all this time and energy into a solution and getting your wait staff trained, when you find out nothing you were told works how its supposed to its very disappointing. This is a Point of sale system and the biggest issue with it is at the point of sale. Also the reports that are generated are sub par. There are so many tools that do better reporting than EPOS. Its very limited, but looks really elaborate during demo.

Recommendations

Read the comments by other customers before purchasing this product. Ordyx or TouchBistro are much better products.

 
 

from Neris Restaurant
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use ...

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Likes Best

The upload and learning how to use it was a breeze.

Likes Least

Everything was good , maybe the fact that a lot of other hardware comes extra.

Recommendations

I suggest that all videos be learned and watched when accessing the software.

 
 

from Mobile phone repair sales shop
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Don't believe everything they till you.

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N/A

Likes Best

The till side is OK. Pretty easy to use and understand.

Likes Least

Tell you anything just to make a sale.
It not suitable for every business especially small repair shops where a good booking in system is required.
Unhelpful complaints department especially the manager not interested still waiting for him to call me back with a technical support appointment which is a waste of time.

Recommendations

Do your research and read reviews don't believe
Them when they say yes to everything you ask about suitability.

 
 

from Dean's
Specialty: Bar / nightclub
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Epos Review

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Likes Best

I like the way that this software is organized! It makes it easy to keep track of my inventory, my customers, etc.

Likes Least

The design could be a little better, but functionally it is great.

Recommendations

Be sure to read about other companies and providers - do your research! Epos is a great value.

 
 

from Michiana Mattress Liquidation Center LLC
Specialty: Furniture & home decor
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great software program!

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Likes Best

This program is perfect for syncing multiple locations, managing inventory and keeping your accounting in line!

Likes Least

Best bang for the buck! All encompassing software and the development team works with your business model to ensure that existing programs are integrated for optimal performance as well as facilitating your company's vision!

Recommendations

Do tour homework and I guarantee that you will find that EPOS has the best price for the capability of their software program!

 
 

from Pittsford Farms Dairy
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great Product and Service!

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N/A

Likes Best

The Hybrid setup is great - even when the internet is down the system can still process all transactions quick and efficiently

Likes Least

The reports could use a makeover - they're not so visually appealing, however they are easy to use and to customize.

Recommendations

Make sure you do your research! One of the most important things to look for is if the POS software is setup locally, all cloud based, or a hybrid setup. Another important factor is the hardware - most POS systems now are iPad/tablet based, however there are still many terminal based systems. If you're a small, low volume business than a tablet system makes sense. However, we are a fast paced food/retail business with hundreds of small transactions per day, thus the terminals make most sense.

 
 

from Benzer International
Specialty: Gifts
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Extremely Helpful in Resolving any issue

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Likes Best

When it came to uploading 20k+ items, epos made the process very simple, by sending over a spreadsheet. They caught and fixed a few problems I missed. Every time I encounter an issue even if it is not an epos problem directly, I have found them to be extremely helpful.

Likes Least

Printing tags with the small epos printer was not efficient enough for our volume.

Recommendations

If you have thousands of items in need of inventory, this company is very helpful in making your problems their own.

 
 

from High Cotton of Clinton, LLC
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

EPOS Now is great system that will meet all your needs!!!

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Likes Best

I love that I can log in to the back office from my cell phone, home computer and check on store activity when I'm away. EPOS also offers great reports from taxes, payroll, inventory and so much more.

Likes Least

The system allows you to set up promotions if you want to run discounts on certain products, or for certain time frames. However, I haven't figured out how to set up a promotion if a customer were to bring in an ad, so that the discount is only good for customers that bring in the ad.

Recommendations

Point-of-Sale software purchase is a big decision, and I checked into several different companies before going with EPOS Now. From my research EPOS Now was the most affordable system that still offered inventory management, barcode software, point-of-sale system/hardware, and all the reports I needed. I haven't regretted going with EPOS Now for one minute, and the sales and supports teams in Florida and the UK have been great to work with!!!

 
 

from CLEAR BLUE POOLS
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

GREAT SYSTEM AWESOME SUPPORT

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Likes Best

SWITCHING TO THIS SYSTEM FROM OUR PREVIOUS SALES SYSTEM WAS EASY AND SMOOTH. THE HARDWARE LOOKS GREAT AND IS EASY TO USE AS WELL. THE DELIVERY WAS TIMELY AND ALL THE SALES STAFF WERE HELPFUL. MY SUPPORT GUY KYLE WAS REALLY GREAT AT HELPING ME SETUP THE NEW SYSTEM. WE ARE VERY PLEASED WITH OUR INVESTMENT.

Likes Least

I HONESTLY HAVE NOT HAD ANY DISLIKES ABOUT THE SYSTEM, SO FAR SINCE WE HAVE BEEN USING IT EVERYTHING HAS BEEN GOOD.

Recommendations

THE PRICE IS VERY COMPETITIVE AND MY EMPLOYEES HAVE NO PROBLEMS WITH USING IT EITHER.

 
 

from Idaho City Grocery
Specialty: Grocery / supermarket
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Idaho City Grocery loves EPOS NOW

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Likes Best

Easy to work with customer service is on point and compared to what we were using its a million times better.

Likes Least

Learning how to use it isn't hardoing it just takes some time. That's not really a dislike because everything takes time.

Recommendations

Research research research. Go to businesses and other store like yours and compare.

 
 

from Swag of Great Neck NY
Specialty: Apparel & fashion
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great people, great product = growth

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Likes Best

Support is best of breed, and it runs on any platform. We migrated from a competitive platform in less than a week and saw immediately how much time the position would save my staff.

Likes Least

UI needs a face-lift but it has everything you need to grow your business

Recommendations

Know what you need before you start looking. Hardware, software and functionality and support.

 
 

from Mimi's Cakes
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Brilliant for my cafe!

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Likes Best

Great stock management system has enabled me to gain information I never even thought of before! I am able to track my best sellers and worst and see profit margins across my product lines. The sales team were great the whole way through and when my hardware arrived someone from the support team called me and had my full system setup in 10 minutes...it doesn't get better than that

Likes Least

I would like a few more options for running promotions but they have a great section in the software where customers can vote for new features, again amazing service!

Recommendations

This has been perfect for my cafe and would highly recommend to anyone else in this industry, I couldn't imagine operating without it now!

 
 
 
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