Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

101 Reviews of Epos Now

Showing 1-20 of 101

 

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Faizan from Dermashine Healthcare
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer support representative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

spoke to Customer support representative. He was absolutely fantastic at resolving the problem. He this this extremely fluently and with great care and patience
A credit to a great POS provider.

Cons

Was unable to print receipt at the beginning of my call, thought it be a simple set up, but was able to set it up with help of support.

 
 

Alex from The Quesadillas
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Amari was great and very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

He helped me set up 2 of my printers and fire open my cash drawer. His service was very streamlined and he told me it was his first day, he did a good job for that.

Cons

The whole set up is kind of complicated. It should be simple to just plug up a receipt printer and cash drawer, but my problem is fixed and I know what to do now for future reference.

 
 

Robert Gordenker from North Cape Yacht Club
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

good support on startup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

good support, quick, efficient. will continue to work with them. They called in exactly when they said they would. There is still some setup to do, but I am confident that eposnow will be there to help me.

Cons

We got disconnected during the call for a but. It seemed to be a problem with their connection. Made for a little longer of a phone call.

 
 

Bobby from Levines
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Lukas was a great help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lukas was a great help to get all my problems solves in a quick manner. The Eposnow team has great customer service.

Cons

I am uploading my products using excel and it can be kind of difficult to navigate. Also I always have to format the file to text.

 
 

Jerri from Celebrated Moments
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer support representative helped me today and was very …

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Customer support representative
helped me today and was very helpful and professional i thank him so much for his patience great customer service!

Cons

I was unable to figure out how to use my credit card hardware. But was able to at the end of the call.

 
 

Tracy from Tracy Ann's Events, Weddings & Rentals
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Extremely Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Epos Now has been extremely helpful with getting my system set up and ready before my store opening. The representatives are always very professional and polite and get done what is needed, no matter how difficult the issue.

Cons

I have only been using Epos Now for a couple of months now but the one con that i have noticed is that my package arrived a few days later than scheduled, this turned out to be because i purchased on a Friday afternoon. i currently do not have any negative comments towards Epos Now as a company or any of their support representatives.

 
 

Clayton from Longbottom and Hardsaw Inc.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very fast and helpful service, was able to help me install software and get printer and cash drawer back up and running

Cons

I was having problems where I was unable to sign out of a demo account that was made for me, but the agent showed me a work around to avoid that problem in the future.

 
 

Jerry from OH Mountain Rustic Furniture
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The support staff was very personable and patient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The support staff was very personable and patient in integrating my credit card account. He kept a conversation flowing, and did his best to make the experience as painless as possible. I appreciate the friendly support that this company provides.

Cons

We had a little connectivity issues which made it run a bit slow. It took a little more time than expected.

 
 

Peter from Ginger Cow Coffee House
Specialty: Grocery / supermarket
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Does what it says and then some...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

After evaluating a number of potential EPOS solutions for our business we decided that the Epos Now solution was a close watch to our required specification, functionality and ease of use. It provided all of our essential hardware and software requirements and many 'nice to haves' that were on our original list. After installing the system off-site we had an intensive period of testing user data and configuring the system to match our specific business processes. Epos Now provided plenty of training and support during this period and we were impressed with how much functionality was available compared to our old system. After the user acceptance testing was signed off the system was installed seamlessly into the operation and has ran perfectly from day 1. Combined with the remote back office, the Epos Now system has been welcomed by staff, has introduced many new efficiencies into our business and continues to do so the more we use it. We have no hesitation recommending this system to others.

Cons

We had a couple of small software gaps that we needed more help than usual to rectify however epos now made available the support resolve them.

 
 

Dilip from Premier Coffee and convenience limited
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Scott and Oliver

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This rating is for the support staff, They are very helpful through out our set up. Thanks a lot!

 
 

Simon from The Pro shop
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer support representative was superb!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Customer support representative in support was superb today i had a couple of problems, solved very efficiently and quickly.

Cons

we've been with epos now since 2015 and apart from some long wait times for support there have been very few issues

 
 

Satah from Broadway Tower
Specialty: Museum / park / zoo
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent service and support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I received excellent service and support from Ash recently. He was through and patient in helping me with my epos problem. Thank you.

Cons

Sometimes the wait for support can be quite long but recently it's not been too bad. That's really the only con I've experienced.

 
 

Robert from Broadwindsor Craft Centre
Specialty: Antiques / art
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Broadwindsor Craft Centre

Ease-of-use

Functionality

Product Quality

Customer Support

I'm sure any future issues will be answered in the same manner and look forward to continuing working with Epos Now.

Pros

Today's session was very easy to follow and understand. The session was conducted by customer support team and was made easy by his willingness to listen and be very patient. I would like to thank him for a most enjoyable working afternoon with all queries answered using his knowledge, suggestions and expertise.

Cons

We had multiple issues however they were discussed and each answered quickly in as much depth as required .

 
 

Mark from 2NSG Ltd Cutty Sark Falmouth
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I did a lot of research before deciding...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Lots more to learn I'm sure but great system.

Pros

I did a lot of research before deciding on Epos Now. Competitively priced with gold functionality and ability to integrate. Our implementation manager was great and got us up and running and we are now trading.

Cons

We had a little issue around delivery. We were on a short timeline but they pulled it out the bag in the end.

 
 

James from G E Bridge and Co Limited
Specialty: Health & personal care
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Fantastic help from the Support team...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Fantastic help from the Support team who were incredibly patient in resolving our issue. Well done and thank you all for sorting us out and getting us up and running again!

 
 

Phil from Hampton Inn and Suites
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Lucas was very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lucas was very helpful to get me to understand the software and also his customer service is excellent.

Cons

I did not like how internet explorer was unable to run the eposnow software. I use internet explorer for everything.

 
 

Moe from Super Sound & Security
Specialty: Electronics & appliances
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lukas was a great help and he was on top of his work. The software fits our needs nicely and I look forward to continuing our relationship with eposnow.

Cons

Unfortunately I didn't want to get on the phone and had to because live chat wasn't available. They said the US is working on getting it soon though.

 
 

Christian-Kendahl from SJC Investment Inc
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Reliable, fast and easy to work with! I was promised a welcome call within the first few days and they made sure to do that!

Cons

They happen to call me at a time where I was unable to really talk but we got it rescheduled and taken care of.

 
 

Gina from Illinois Shakespeare Festival
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

From perspective of a managing directo who managed the retail manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like a standard report that shows the number of certain product sold by week. I asked my retail manager to do this to anticipate restocking needs and she never did. Again, if you have this report feature, she couldn't find it.

Pros

I thought your Customer service was excellent! As we used the system more, we found out more of its capabilities.

Cons

I was told my retail manager that there was no way to program a discount in dollars, only in percentage. Can't believe its true, but she swears she searched the system and couldn't find it. So if it's available, it must be hidden. Also, we use computer tablets and the maximum size of the number keys was too small, especially for men with big fingers.

 
 

Sally from St. Matthew Catholic Church
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Lucas was very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lucas was very helpful in solving my issues. I am very pleased with Epos now - I have only been working with it for a few days but I know it is going to work much easier than my other POS system

Cons

Live chat is not currently available in the United States. Sometimes getting on the phone can be a hassle so I can't wait for that feature to be available for me.