Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

115 Reviews of Epos Now

Showing 1-20 of 115

 

Start your review of Epos Now

Click to start
http://www.softwareadvice.com/retail/epos-now-review/

Nadia from Route 66 Vape Station
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Hazel Howat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Hazel was amazing! Really patient and caring with my problems, and there were definitely a few. Would definitely recommend her help in particular to anyone calling in, will be asking for her if I ever have an issue again.

Cons

Some of the stock management is a little clunky but it's likely we will get used to this over time using it.

 
 

Brian from 228 Club
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Epos Now review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

excellent support representative! He answered all of our questions very quickly and efficiently while resolving all of our problems.

He also recommended a few options that would benefit us using the Eposnow POS system.

I could tell that he knew what he was talking about and am confident that he would be able to help our company with any other problems or questions that would arise in the future!

Cons

I do not have much time to get everything setup. I wish I could get this system set up a bit faster.

 
 

Nikki from Dead Oak Brewing Company
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fast responses to questions. Resolved problem quickly and was very friendly and helpful. I am really enjoying this software's functionality.

 
 

Casey from Regeneration health
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

One of the customer rep was fantastic to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

He was fantastic to work with. Always quick to respond, easy to work with and helped me a lot. I would highly recommend him to anyone. He was great.

Cons

The barcodes for what ever reason would not scan. I just closed the program and re opened it so it could sync and it worked perfectly.

 
 

Nabeel from Tobacco
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Lukas is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lukas is an awesome employee. He helped me a lot today to solve my problem. He is always helpful person when it comes to understanding my back office.

Cons

With the hurricane that just hit Florida I was unable to get a hold of the support team. I understand that wasn't their fault though.

 
 

Cindy from ShoeBeeDo
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The customer support has been extremely helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One of the customer representative has been extremely helpful and courteous today. My information was entered all wrong, and today Lukas helped me understand how to use the system, and offered to untangle the mess that was made.

Cons

Before customer support untangled the mess the system seemed very chaotic, but now that it is all squared away I love my Eposnow system.

 
 

Bobby from Hospitality Innovations
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Lukas spent quality time with me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lukas spent quality time with me walking me through so much valuable information. A credit to the team. I am in his debt. Great ambassador for your fine company.

Bobby Lerz
Owner, Hospitality Innovations, Inc.

Cons

The phone signal did not seem very strong. We had a few times we couldn't hear each other but Lukas still got the job done.

 
 

Travis from Optimized Technical Solutions
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very Knowledgeable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We were having problems using our receipt printer but we call in to David and he was able to remote in to our system and get our printer up and running and set us up with the booking app for our business.

Cons

The only issue we've running into so far was the issue with the receipt printer but was able to get that resolved.

 
 

Anthony from Beer Gonzo Limited
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I have literally never had a better …

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have literally never had a better customer service experience than i have with Epos Now. Our business is unique and was always going to throw up some teething problems implementing the software but their friendly attentive service and attention to the tiniest detail or issue was incredible. I can not recommend EposNow enough after having such a terrible experience with Intelligent POS. Thanks to customer representatives and the rest of the team for their professional and superb service.

 
 

Faizan from Dermashine Healthcare
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer support representative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

spoke to Customer support representative. He was absolutely fantastic at resolving the problem. He this this extremely fluently and with great care and patience
A credit to a great POS provider.

Cons

Was unable to print receipt at the beginning of my call, thought it be a simple set up, but was able to set it up with help of support.

 
 

Alex from The Quesadillas
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Amari was great and very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

He helped me set up 2 of my printers and fire open my cash drawer. His service was very streamlined and he told me it was his first day, he did a good job for that.

Cons

The whole set up is kind of complicated. It should be simple to just plug up a receipt printer and cash drawer, but my problem is fixed and I know what to do now for future reference.

 
 

Carole from Gelato.cool
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I had to learn the Epos system in double quick time and he was very helpful talking me through what I needed to know. We didn't have as many training sessions as I would have liked (my fault not his!) but it was a pleasure talking to customer service agent and he was very patient with me.

 
 

Robert Gordenker from North Cape Yacht Club
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

good support on startup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

good support, quick, efficient. will continue to work with them. They called in exactly when they said they would. There is still some setup to do, but I am confident that eposnow will be there to help me.

Cons

We got disconnected during the call for a but. It seemed to be a problem with their connection. Made for a little longer of a phone call.

 
 

Bobby from Levines
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Lukas was a great help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lukas was a great help to get all my problems solves in a quick manner. The Eposnow team has great customer service.

Cons

I am uploading my products using excel and it can be kind of difficult to navigate. Also I always have to format the file to text.

 
 

Jerri from Celebrated Moments
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Customer support representative helped me today and was very …

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Customer support representative
helped me today and was very helpful and professional i thank him so much for his patience great customer service!

Cons

I was unable to figure out how to use my credit card hardware. But was able to at the end of the call.

 
 

Tracy from Tracy Ann's Events, Weddings & Rentals
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Extremely Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Epos Now has been extremely helpful with getting my system set up and ready before my store opening. The representatives are always very professional and polite and get done what is needed, no matter how difficult the issue.

Cons

I have only been using Epos Now for a couple of months now but the one con that i have noticed is that my package arrived a few days later than scheduled, this turned out to be because i purchased on a Friday afternoon. i currently do not have any negative comments towards Epos Now as a company or any of their support representatives.

 
 

Clayton from Longbottom and Hardsaw Inc.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very fast and helpful service, was able to help me install software and get printer and cash drawer back up and running

Cons

I was having problems where I was unable to sign out of a demo account that was made for me, but the agent showed me a work around to avoid that problem in the future.

 
 

Jerry from OH Mountain Rustic Furniture
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The support staff was very personable and patient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The support staff was very personable and patient in integrating my credit card account. He kept a conversation flowing, and did his best to make the experience as painless as possible. I appreciate the friendly support that this company provides.

Cons

We had a little connectivity issues which made it run a bit slow. It took a little more time than expected.

 
 

Stephen from The Secret Garden Touring Park
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Incredible service !

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Incredible service! We have been using the services of Epos now since starting our site shop 18 months ago - the product has proved excellent over this time, and i must say that the service from the support team most recently was incredible. We are only a small company but he really took the time to go through every aspect of our reporting process, and answering our queries Many thanks indeed

Cons

There aren't many bad things to say apart from maybe the software releases can cause some issues every so often

 
 

Peter from Ginger Cow Coffee House
Specialty: Grocery / supermarket
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Does what it says and then some...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

After evaluating a number of potential EPOS solutions for our business we decided that the Epos Now solution was a close watch to our required specification, functionality and ease of use. It provided all of our essential hardware and software requirements and many 'nice to haves' that were on our original list. After installing the system off-site we had an intensive period of testing user data and configuring the system to match our specific business processes. Epos Now provided plenty of training and support during this period and we were impressed with how much functionality was available compared to our old system. After the user acceptance testing was signed off the system was installed seamlessly into the operation and has ran perfectly from day 1. Combined with the remote back office, the Epos Now system has been welcomed by staff, has introduced many new efficiencies into our business and continues to do so the more we use it. We have no hesitation recommending this system to others.

Cons

We had a couple of small software gaps that we needed more help than usual to rectify however epos now made available the support resolve them.