Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

54 Reviews of Epos Now

Showing 1-20 of 54

 

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Mike from Old Hall Hotel
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great staff and the product is brilliant

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

So smooth and simple to use and being able to access the back office without having to go on the till is amazing. The staff are great and very helpful.

Cons

The only con I have is that it takes a while to get to know the system but now I've used it for a little while it's easy enough to pick up.

 
 

John from The Ewe and Lamb
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Best example of an Epos system on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I've seen and used other Epos systems and this is by far the best in terms of ease of use, layout and the support staff are friendly and helpful. There is also a Guide Me feature that enables me to learn how to use the system in my own time.

Cons

It would be useful if there was a printed guide for the system so that I wouldn't have to be physically using the system in order to be learning it.

 
 

Mandy from J Atkinson and Co
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Everything in one box!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Still getting to know the system so I'm sure we will be able to provide better feedback in the future . I do know there is more functionality than you could ever wish for .

Pros

The clocking in functionality will help us to save alot of money and the telephone support has been second to none , with all the hundreds of questions I need to ask being answered clearly.

Cons

We won't be using the payroll app as it's alittle basic for our requirements, however for a smaller business I'm sure it would be perfect.

 
 

Edward from KIDDOS ACADEMY
Specialty: Toys / hobby shop
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Cons I was charged month after month for NOTHING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Pros

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Cons

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

 
 

Robert from Golden's Keys
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

8 months later rounding error stumps an entire company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased our system about 8 months ago. We have a retail and service business. When we do a transaction the till rounds up the product total (where $2.00 + $2.00= $4.01 as an exact example) so that the amount charged to the customer is wrong more than 80% of the time. I have spoken to more than 6 employees about our issue. All appear concerned, but still 8 months later our 'cash register' is not accurate. In a financial based industry like POS it seems to me like that would be extremely high in the degree of importance, but to EPOSNOW it seems to be an insurmountable problem as they can not seem to get it right. All I hear are excuses and promises that it will be fixed in April and then in May and now we are halfway through June and still nothing. How can EPOSNOW be in this business and not be accurate? Get it fixed and stop making excuses.

Pros

It's easy to use. Adding products to the till appears to be pretty easy. Many of the features are also easy to use. Pulling reports for anytime it is also very easy.

Cons

The rounding errror is inexcusable. The data base feature is not user friendly at all. The parameters for printing labels is also very rigid and not user-friendly.

 
 

Sarah from Stanbridge Master Saddlers
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Slow and difficult

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Difficult to get resolution on some issues. If they don't have an answer they ignore you.

Pros

The system has many good features for a large organization, but this complexity can also make the system difficult to use.

Cons

The layout is not compact and especially difficult when using a touchscreen. Label generated through the app is slow and the apps in general are slow and difficult.

 
 

Rob from combibos ltd
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Does exactly what it says on the tin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you put the time into learning the system, it will fulfil any business need you may have. The system will perfect what I need.

Pros

Remote access allows me to work on the business but not having to be there. Once learned the system does everything I could ever need. The software is brilliant.

Cons

Time is needed to initially set up the system but with training, this isn't a massive issue. Sometimes customer service has longer than ideal wait times but the issue is always resolved once you speak to someone.

 
 

Mark from Vaping
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

great customer service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Rep gave great customer service and was able to get our issue fixed in timely manner, He know how to resolve the issue as soon as we called in

Cons

Nothing too serious, we had an issue with using the customer template at one point in time, but after talking to a rep we figured out what the issue was.

 
 

Dottie from Casual Living INC
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Casual Living

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Since choosing EPOS Now for our POS system at our retail store, I have been working closely with a technician in Customer Support. Even when I am frustrated and facing a difficult challenge, they have been calm and professional and always ease my mind that nothing is insurmountable.

Cons

While I can't say that my experience in trying to install a POS system has been easy, I can say that my technician has been so attentive to my needs and has gone over and above in helping me get this going.

 
 

Farkhad from Natures Soul Organic Cafe
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Nature's Soul Cafe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer service technician helped greatly with all of my issues regarding the Epos staff management.

Cons

I am waiting for the launch of the new updated version of the app which I am told comes in July

 
 

April from Vape
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

E Vapor Hut

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would recommend to everyone.

Pros

Great job! I've been struggling with setting up the program for weeks and haven't had much success emailing epos. But a customer representative took his time and answered each of my questions! He was very professional and if he didn't have the answer he found it for me! Give that guy a raise, he's the best Customer Support staff member I've encountered thus far!

Cons

As of now, I do not have any cons for the system. I am still awaiting the launch of the update as well as weighing and would like to see pictures for products. The

 
 

Jeffrey from Lumiere Du Soleil Bakery
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great Helpful Support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

great helpful support! installation was quick and easy. technicians was great to work with!

Pros

The product is great fast and easy to work with, I was able to call in and have a support agent remote on to my systems to install everything to get me up and running.

 
 

Chris & Mark from General Retail Store
Specialty: Pharmacy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Epos Now review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

was called and informed that changes can be made to the system in due time due to the hard work of the software team.

Pros

Great service, very helpful from purchase to setup and everyday use. Being in the medical field, it's somewhat complicated to find a POS that will allow our business to look clean. Would recommend this product to every busy.

Cons

My only negative is that the miscellaneous products does not have a set cost price that I can attach it to. If it did I would be able to give a better report for the margins for products that aren't sold as frequently.

 
 

Nadia from Fashion Boutique
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Adaptive Clothing Store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The call is always informative, Customer rep has been very helpful. Got all my questions answered, no challenges. For support, he manages to find time to call me on a consistent basis.

Cons

Would love to be able to link eposnow to the web store I am creating. Have heard of an update that will allow such a thing to happen, just been waiting to know when it is available.

 
 

Alia from Women of milot
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fantastic customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and the support team is a great help always. Very fast delivery of equipment and simple to setup

Cons

I wish it worked with quick books desktop as I now have to use quick books online instead. But the online version seems more robust so it's ok

 
 

Lynn from Cape Cod Waterways Boat Rentals & Sales
Specialty: Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Best in Customer Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Software is very easy to learn and run smoothly! I can see that the system has so much to offer to help you run your business easily! I am under- using the system for my rental business is simple!

Cons

Only one thing that I wish this company would have had is to be able to work with my merchant account processor as I am not convinced using Vantive and Ego, both of this comapany had terrible reviews!

 
 

Andrew from Farmware Agri Export UK/ Farmware Holdings Zimbabwe/FAFS
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Very aggressive sales team and after that hell break lose.....Support over stretched and not supportive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The big mouth(sales) does not match the digestive(Support) system. The business seems to have high turnover because you will be dealing with different people all the time and always get the message "So so is no longer here" and you seem to be dealing with different people all the time. The sales advised me it will be good for use even places outside UK. My system has been down for three weeks and have been told someone will come back to you, and that someone will never come back. You phone and sometimes it goes unanswered or is cut.

As one of the directors of the company I had insisted and imposed this system on our company against our employees resistance and sticking to a locally supported product. How embarrassed and have been proved wrong and we are going to our old simple system called 4POS.

Pros

Cloud based and access to real time information on what is happening on the ground. Could access information anyway. The potential to improve other basic utilities on a POS is there

Cons

Hidden costs which become real after purchase. Comes in bits and pieces. Low price comes at a cost. Simple things like uploading information become chargeable through direct debit up.

 
 

Ishan from Loya PEB
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

EPOS not what it's supposed to be!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They lost all of our barcodes upon implementing an update.

Cons

Faulty equipment, Small labels font that customers can't see, customer service department isn't knowledgeable,

 
 

Thomas from The Grow Superstore Ltd
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It is a joke

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Bought this system to improve our expanding business. Bought Bulk import App as an addition to our Espo system. This app absolutely ruin the whole system: deleted suppliers from the product, created duplicates and so on. It was a nightmare to complete purchase orders. We address the issue to our account manager. Days on waiting and no answer nor resolution. Chasing the case on the phone, hours spent on the phone explaining the situation then have to proof that this is not working. As the result .....we were told we will be refunded and we cannot use this app. All of the entries we will have to do manually.

Cons

No resolution at all to the situation. Beware of that. You have to chase for the resolution that might not be there.

 
 

Gee from Webmate UK Ltd
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not as good as they say.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overpriced hardware. You can get any PC a lot cheaper to run the cloud Base software.
Button colours are limited. And the default blue is hard to read.
You can't add the miscellaneous buttons to any product. Also, you can't change the colours or arrange the miscellaneous buttons.
The key on the screen seems to float around forever. I can't disable it.
I can't add my card terminal to the hardware.

Pros

It's a epos system. I can't find any that good to say . I wish I never signed that four year contract.

Cons

There are to many cons to name in this section so I have listed in general comments. Ideally this not what I had in mind.