Epos Now Software


 

Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general ledger, purchase orders, and payroll processing. Epos now is cloud-based, and compatible on Windows, Mac, Android, and iPad. Hardware can be purchased directly through Epos Now, or through a third party vendor of choice.

Epos Now is used by retailers in a variety of industries, including apparel, furniture and home décor, grocery, sporting goods shops, and many more. The POS module includes electronic scale integration, barcode and credit card scanners, a staff time clock, age verification, and the ability to discount items or void transactions. The inventory application helps keep track of purchase orders, inventory reports, the supplier database, and more.

Epos Now will also migrate all customer data, products, and stock data to the new system as part of the implementation process.

 

 

Epos Now - Home screen
 
  • Epos Now - Home screen
    Home screen
  • Epos Now - Restaurant POS
    Restaurant POS
  • Epos Now - POS order
    POS order
  • Epos Now - Show tenders
    Show tenders
  • Epos Now - Passcode
    Passcode
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

72 Reviews of Epos Now

Showing 1-20 of 72

 

Start your review of Epos Now

Click to start
http://www.softwareadvice.com/retail/epos-now-review/

Barbara from Oki's Inc.
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Thiago is the BESTand GREATEST PERSON …

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Thiago is the BESTand GREATEST PERSON ON EARTH, he has programed our POS equipments where we are able to open our business tomorrow and tonight I can sleep peacefully. Thank You for the use of the POS equipment.
MAHALO and ALOHA (THANK YOU)
kIMO (oKIS iNC)aol.c

Cons

Had a shipping issue due to being in Hawaii but was resolved rather quickly by the support team and UPS.

 
 

jonathan from ABC Restaurant Supplies & Equipment
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Still working the kinks out but is a good system for the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good customer service
A lot of training material like videos
Easy to access anywhere

Cons

Not as easy to setup as was made to believe
Not as versatile as was made to believe

 
 

Karen from Vapors
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent troubleshooting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I had a web ticket and received a call from David and he was able to fix the issue we were having with out tax as well as fix our cash drawer issue.

Cons

Really just getting setup with everything and haven't run into that many problems yet, but everything does seem good

 
 

Jessica from Brushcreek Falls RV Resort
Specialty: Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Brushcreek Falls RV Resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer support has been very very helpful with setting up our new pos. He has made the process very easy for us.

 
 

Melissa from BAM Desserts LLC
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Epos Now review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My support agent was very patient and helpful with getting our system setup. EPOS support cares about their customers.

Cons

The update for the latest version of their till app took about twenty minutes to get completely installed.

 
 

Max from Furniture & Mattress Gallery
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Find Something Else

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spend the $ and buy Quickbooks POS or something specific to your industry

Pros

Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved

Cons

The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product.

 
 

Christy from Art Unleashed
Specialty: Antiques / art
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Thiago was great in helping us set up …

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Customer support representative was great in helping us set up our new EPOS Now system. He was extremely helpful in answering all of our questions and getting us started on the right track. We look forward to talking to him in the future if we have any other questions.

 
 

Kay from Big Cone Inc
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

not quite ready for prime time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product was originally designed for retail and they are trying to branch out into hospitality. They have a bunch of updates planned for release in July that are geared towards fine dining. The software just doesn't work for a quick serve.

Pros

The hardware is good if you upgrade the ram. The Customer service "team" is friendly and supportive. It isn't their fault that the software is clunky and hard to use.

Cons

The software is not user friendly. They do not support the hardware after 30 days. If something breaks , too bad. There are no aftermarket parts available in the US so the best they will do is sell you a new system for a discount. That was 900.00 for a new POS which I didn't like anyway. They also sent me a used cash drawer with a credit card slip signed from Shades of America in King of Prussia, PA. That is sloppy . Not very concerned about compliance. It must have been from one of their other retail accounts.

 
 

Ray from Quality Vapes
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

credit card reader not working

Ease-of-use

Functionality

Product Quality

Customer Support

excellent and curtious support

Pros

i was having trouble with the credit card machine not working so i called in and the support staff fixed it quick and was curtious.

Cons

when i arrived at my business the credit card was not working even though it worked the previous day, it was a minor inconvenience and i had to call tech support, where they were able to fix it in a matter of minutes

 
 

Jorge from Casa Dulce
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The support staff was very helpful. He was able to answer and explain all questions I had. He was also able to install all drivers needed for my Till to work as we continued to work and help customers on our other device. We are very happy to be using EposNow for our business.

Cons

There were a couple of issue I had with my cash drawer but I was able to call in and have an agent looking in it now. Other than that things have been good.

 
 

Gina from Illinois Shakespeare Festival
Specialty: Antiques / art
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Epos Now review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

A customer rep. was incredibly helpful with putting the app on our business' tablets! It was done in a quick and timely fashion and with a great attitude.

 
 

Kellie from Headwaters Bar & Grill
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Misrepresented

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a low cost system this is the one.
However, it will be reflected in the cost and be prepared to pay extra for support.

Pros

Ability to access from a home computer.
Screens are fairly customizable.
If taken the time to set-up prior to use, fairly quick for staff to adjust to.

Cons

The additional costs for support
The length of time to load screens while making changes/updates
The multiple screens required to make changes to an item

 
 

Kevin from Sue Wassall Optometrist
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fantastic support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Fantastic support team, they solve all my problems extremely efficiently and have a sense of humour too. Nice to speak to such a cheerful team. Well done.

Cons

On this occasion I called on a Monday morning so did not need to wait very long on hold but sometimes I have to wait 10-15 minites.

 
 

Chris from Courtens Garden Centre
Specialty: Building & garden materials
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Staff are very patient and helpful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It does the job we need it to do, haven't used half the features yet but will do in time. The staff are very patient and helpful sorting out problems.

Cons

After updates there can be problems logging on however the staff are there to sort the problems out when they arise

 
 

Ben from Eclipse Hair and Beauty Ltd Norwich
Specialty: Health & personal care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Unsure at first but now very happy

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Amy is so helpful and explains everything to make it sound simple. Was really unsure about the system at the beginning but now I have had excellent training and feel more confident. Amy is truly good at her job.

Cons

The tablet we use has been a bit slow over the past few days which has been a bit of a problem but it's being addressed in a training call later today.

 
 

Gillian from Smarty Pants
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Delighted with my new EPOS system

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I'm delighted with my new EPOS system, it's efficient and modern and once I've gotten more to grips with it I'm excited to start using all the features.

Cons

I haven't got any cons so far as I've recently started using the system.

 
 

Adrian from Abbots Ripton Post Office & Stores
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Not the cheapest but service 5star

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The help provided by Terry and others in the office during set up has been invaluable. The knowledge of their system is in-depth and the ability to explain clearly saved a lot of heartache. Many thanks to all the team.

Cons

It's not the cheapest system but the quality of the support makes up for it. They always seem to call me when I have a question.

 
 

Kevin from Resort
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Love the support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mineral Springs Resort (Demetrius)

Pros

Issue was resolved without any problems and the agent/associate was very professional and knowledgeable

Cons

Wait times are longer than expected in the afternoon / minor issues with the vantiv terminal sometimes

 
 

Mike from Old Hall Hotel
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great staff and the product is brilliant

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

So smooth and simple to use and being able to access the back office without having to go on the till is amazing. The staff are great and very helpful.

Cons

The only con I have is that it takes a while to get to know the system but now I've used it for a little while it's easy enough to pick up.

 
 

John from The Ewe and Lamb
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Best example of an Epos system on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I've seen and used other Epos systems and this is by far the best in terms of ease of use, layout and the support staff are friendly and helpful. There is also a Guide Me feature that enables me to learn how to use the system in my own time.

Cons

It would be useful if there was a printed guide for the system so that I wouldn't have to be physically using the system in order to be learning it.