Revel Systems Software


 

Revel Systems offers a full-featured point of sale system that is cloud-based and made specifically for the iPad. It suits a range of businesses such as bars, bookstores, florists, pawn shops, museums, sporting goods and much more. This customizable and comprehensive program comes with lots of features, including inventory management, customer management and social media integration.

Revel Systems offers substantial security starting with the back-end of the system where business owners can control users’ access to ensure employees can only see applicable information. This also includes management of user logins both with unique IDs and passwords, and with swipe cards as well. To safeguard your data, Revel has taken several precautions to preserve a high level of privacy, as well as meeting PCI compliance standards.

Revel Systems offers a comprehensive data analytics application called intelligent reporting, to keep business owners informed. The system is continually gathering data, which is presented in graphs and detailed reports. A few of the more figures that are tracked are hourly sales, order history, payment summaries, product mix and sales summaries.

This software suits businesses of all sizes, with up to 1,000 employees and up to 20 users. Support is offered in a variety of ways, starting with a wide array of informative and articles on the website, unlimited Web support and additional phone packages.

 

Revel Systems - POS system
 
  • Revel Systems - POS system
    POS system
  • Revel Systems - POS authentication
    POS authentication
  • Revel Systems - Tablet POS system
    Tablet POS system
  • Revel Systems - Tablet POS checkout screen
    Tablet POS checkout screen
  • Revel Systems - POS secure login
    POS secure login
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

89 Reviews of Revel Systems

 
Software Advice Reviews (69)
More Reviews (20)

Showing 1-20 of 69

from Tap and Bottle
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

Revel Rocks

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We have been using Revel for the last 9 months. We love the constant updates, the prompt customer service, and the stability of the system.

Pros

Constantly Improving, Live customer service, Fast, Detailed.

Cons

The system is pricier than others.

 
 

from Shiraz
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

Best pos

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Great organization from start till you go live and start using it, unbelievable customer service, nice people.

 
 

from Mlabbas
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Revel POS

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Amazing experience so far. After using more than one ERP software FINALLY we found Revel

 
 

from Dayhome
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

A Okay

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This product does run very smoothly and has a lot of functions and is very easy on the eyes and mind, however i found it "slowed" down after all inventory was inputted! Very good product though! Only other downfall would be price! it cost a pretty fortune which is the reason i switched!

 
 

from Farmers Market
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

Scary service reviews.

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Never even bought it, after reading online complaints decided to use shopkeep instead.

Pros

Can do everything.

Cons

Apparently with no customer service to show you how to do everything

Advice to Others

None, didn't actually buy software license.

 
 

from Beach Funatic
Specialty: Toys / hobby shop
Number of employees: 51-200 employees Employees number: 51-200 employees

Wild about Revel Systems

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We decided to turn in the old fashion cash register and purchase a Point of Sale system. We decided on the Revel System, and after one season I can't say enough about the system, features and the customer support. It is intuitive so easy to train new employees. Great purchase order features along with a re-order feature.

Pros

Ease of entering items, cost, reports created, and customer support.

Cons

None at this time...

Advice to Others

We purchased the entire system hardware included and it has made our inventory control a breeze.

  Response: Sarah, Revel Systems Inc.

Date: December 2016

December 2016

 

Hi Lisa,

Thank you so much for sharing your feedback on Software Advice.

I am so glad to hear that Revel is working so well for your shop!

Cheers,
Sarah, Community Manager, Revel Systems

 
 

from Java Station
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Revel review

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product is fine. set-up, menu load, training was incompetent and ineffective

Pros

it is easy to use and modify

Cons

customer support is attentive but incompetent

Advice to Others

find local support

 
 

from Madison Kitchen
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

Happy Early Adopter of Revel Systems

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I was an ‘early adopter’ buying my Revel Systems POS in late 2012. My business has more than doubled and I credit Revel Systems as integral to that success. We started with one iPad, but within 6 months seamlessly added the second. I personally built the backend and found it intuitive and relatively easy once you commit to understanding the basics.
I have felt some of Revels ‘growing pains’ over the years, however ultimately I always had my issue resolved, which all too often were a ‘user error’ situation. I also have experiences where Revel made changes to the system, which were not beneficial to me. I reached, complained, and ultimately they reintroduced the feature that I missed.
For those looking to start with Revel today benefit from all the capital and advancements implemented in the last 4 years. If or when I expand beyond my original location, I will use Revel Systems again. I have experience with Aloha, Dinnerware, and Maitre D and much prefer Revel Systems.

Pros

Unlimited expand-ability
Remote access to information
Clean, simple iPad based POS

Cons

Rapid changes that ultimately benefit me, but sometimes I'm not ready for
Managing Apple's updates with Revel's new builds

Advice to Others

Give Revel a good look, comparing features and value, I think you'll see Revel has the most to offer. Realize, if you are changing from an existing POS other than Revel, the change is going to be tough no matter what system you are moving to.

 
 

from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

Ariday's Review

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It helped us make our sale smoothly and on time and not time consuming for work. All my employees enjoyed this system.

 
 

from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

System Function

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This system works perfectly and smoothly. My employees loved working with it and there is no doubt that it will work with every company.

Advice to Others

You won't regret using Revel Systems

 
 

from United Decorating
Specialty: Building & garden materials
Number of employees: 11-50 employees Employees number: 11-50 employees

Stay away this program

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We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them.

1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed off the deal, however we don't have a chance to test the integration because it was still under development, we should wait till the launch but we can't wait because we need a new system to support our grow. We did reconfirm the QB compatibility again and again so we don't think there will be a problem. We got everything setup and running, about few months later the QuickBooks Integration finally launched but they told us this feature strictly for US customer only?! This case only escalated to their sales team lead and they refused to go further higher, you have no easy way to reach their upper management team unfortunately we dun have any recording or email for the proof, they only offer a free month to settle the case. They would guarantee you everything at the beginning and once you in everything is just too late, we have learned a lesson.

2. We are not pleased and disappointed on how Revel handle system upgrade, almost every single incident causes us problem and certain level of business impact, we need to bend or change our business model/process to fit these updates. Revel introduce new feature but at the same time take away the old feature immediately, can you imagine how much trouble causing? For example we never had an option call “Credit Limit”, after the latest mandatory POS upgrade on iPad (this is another matter will mention after), we are forced to commit the new changes, we can no longer take "House Account" credit payment until we enable the "Credit Limit" option inside customer, but this is not the major problem, I am so shocking they don't provide a batch upload method, instead we are instructed to make this change inside each customer one by one, we have thousands of customers are on account. This is so ridiculous but why they can't just keep thing simple?

3. The Revel POS consist by two pieces, the frontend (iPad) and the backend (web management). Periodically they roll out major upgrade (notified) or small updates (silence) at the backend and then you must follow their schedule to download and re-install the new iPad App manually during off business hour to match your backend version, otherwise your iPad POS will not function properly

4. They have very slow development, usually the iOS App should be prepared and updated on device before the new iOS launch, but Revel work reversely, they will tell you DO NOT upgrade your iPad iOS Software whenever until they ready. They need to understand you cannot disable system update on iPad, until some point you will get the software update reminder popup crazy everyday on the iPad and you must choose "remind me/install later" to bypass but couple times my staffs by accidently hit the wrong button and fire up the software update, then the till will be out of service until we reach Revel support for fix. I cannot blame on my staffs in this case, Revel have to do something to avoid this to happen.

4. Support - their level 1 support is useless, even level 2 not really helpful, the most words I have heard are "Sorry" or "This is the system design, nothing we can do". I don’t need a sorry. I have a strong feeling their development teams make whatever changes they want without thinking the impacts would brought up to the customers.

5. The most funniest thing is Revel have a Voice of Customer team to hear your feedback, this is cool, they do reach out you to hear your problems or complaints but limited to listen only! They don't follow up anymore, I have one phone conservation and one email both sink into the deep sea, sigh*

Good luck!

  Response: Sarah, Revel Systems Inc.

Date: November 2016

November 2016

 

Hi Column,

Thank you for your feedback. I apologize that the experience has been a frustrating one. I will share your input with our leadership and product team.

Regards,
Sarah, Community Manager, Revel Systems

 
 

from Buzzard Point Marina
Specialty: Gas station
Number of employees: 11-50 employees Employees number: 11-50 employees

Misleading Sales Pitch

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Horrible experience! If you are considering Revel for QuickBooks Online integration beware of false advertising.

While receiving the sales pitch for the product, I was assured that complete integration was available. I specifically asked about house accounts and transferring account info to QuickBooks. Everything was great I was told! We work closely with QuickBooks for complete integration. Blah Blah Blah!

Upon receiving the system and starting my training(which took a week after I had everything setup). The trainer was confused saying those features would be implemented later down the road. That's not what you offered me before I bought this! A couple of other minor issues with setup and functionally(all of which were confirmed working over the phone with the sale rep). I promptly asked for a refund.

I was then told, since I didn't have those specific requests for features in writing that I would have to pay a fee of for a refund. I only spoke with the rep over the phone. Why would I have emailed the questions, when I just could ask the sales person? My word vs. their word is the only explanation I got.

After numerous calls and messages(all unanswered). Two full weeks after notifying Revel I wanted to cancel. I was emailed saying I was going to be out close to $ for canceling. The extra cost was for nonrefundable charges.

Buyers beware, make sure you have everything in email form so it can be traced. If your Sales team are selling features that don't exist, the customers shouldn't have to pay.

Never Again!

Pros

Came in a pretty box

Cons

Doesn't work as advertised!

Advice to Others

Make sure you have email of every detail and question asked. If not it could cost you

 
 

from The Cotton Exchange
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Revel Systems: Steer clear for a retail POS

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Customer support is absolutely atrocious. They outsource all their support and you can never speak to the same person or be given the same answer twice. We worked for over 6 months to try to make this $3,000 investment work to no avail. We are not IT illiterate but could never be given a solution get input our inventory in a way that worked with revel. Which is pretty standard retail inventory. I watched every help video on their website and went so far as to ask them to input our inventory for a fee. They would not do this. Purchasing this system was a rookie mistake and quite frankly a nightmare!

Pros

The features looked cool-too bad we NEVER got to use the fully functioning POS.

Cons

Um Everything else.

Advice to Others

DO NOT PURCHASE if you want any support whatsoever, which you will need, especially for retail.

 
 

from honey B's macarons
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Avoid if you need a customer loyalty program

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Onboarded in March/April 2016. Was promised that Revel had a superior customer loyalty program. For every 24 macarons you buy, you get one free. That's it, it seems like it should be easy. I have been given multiple support tickets, had numerous ones closed without notice and no fix. The system cannot join 10-digit loyalty numbers to the clients seamlessly. Some days it work, other days it does not. By the way, its now November 14th.

Pros

Really pretty interface

Cons

Customer loyalty program does not work as promised

Advice to Others

If you are trying to build loyal customers by offering them a reward to come back for your product, this is not the POS for you. If you don't care about customer loyalty this system is the one for you.

  Response: Sarah, Revel Systems Inc.

Date: November 2016

November 2016

 

Hi Michelle,

I'm sorry to hear that you have encountered with your Loyalty program. I've taken a look at your ticket history and it sounds like our Support team is actively working on the issue. Apologies for the delay. I'm happy to discuss your feedback directly and will reach out.

Regards,
Sarah, Community Manager, Revel Systems

 
 

from Sotar
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Revel Systems

Ease-of-use

Functionality

Product Quality

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Value for Money

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We have had Revel Systems for one year .We went a head and tried demo from couple different POS systems and like Revel the best . Customer support has been great ,they always get back promptly if we need help . We have more data from reports than we ever had,witch helped with smarter buying and scheduling resulting in more sales and lowering hours used. In conclusion choosing Revel has been one of the best decisions we have made.

Pros

There is defiantly way more things i like about Revel than not. Once set up ringing sales is supper simple.Opening and closing are a breeze compared to other systems we have used. From the back end the reports are great and will help in any dissension you have to make on product and employees.

Cons

The only con has been scanning inventory in bulk against quantity on hand and having report on difference. I believe that is coming in an update.

Advice to Others

Setting up Inventory Matrix is a little tricky at first , but definitely gets a lot easier. Do the demo and practice building inventory matrix.

  Response: Sarah, Revel Systems Inc.

Date: November 2016

November 2016

 

Hi Ron,

Thank you so much for the kind words and feedback. It is so great to hear that choosing Revel has been a great decision for Sotar.

We are always working to improve our Inventory and I'd like to chat with you directly to learn more about your suggestions.

Thank you again for sharing your experience!

Cheers,
Sarah, Community Manager, Revel Systems

 
 

from Preservation Hall
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Full of Glitches

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We've been with Revel for about 8 months now. I am on the phone with customer support weekly, nearly daily. Our initial integration with Quickbooks was not well supported by their staff and eventually I had to just teach myself how to get the system set up and integrated. We have constantly had issues that when I contact customer service they tell me they don't know why it happened and it must be a glitch in the software. My credit card machine broke after 7 months and Revel could not figure out how to fix it so I called the manufacturer and they told me it was a software issue. Revel's solution was to trade in for a new one, rather than try to figure out what the software issue was. The first customer service agent I spoke to did not even have the manual for the pin pad that I was using.

Multiple times Revel has stopped speaking to Quickbooks without warning and our data has not been pushed through as it should. I've been told that the exchange feature that is built in to the front end of the system does not actually work and so we should stop using it and do a work around so that our entries into Quickbooks will be correct. My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem. Revel has multiple times overtaken Quickbooks and changed the vendor information in Quickbooks. After multiple phone calls to customer support for a single issue I've eventually been told that my system is out of date and that's what's causing the problem, but it was never brought up in initial phone calls. In the same vein, there is no indication from Revel that I should update the system. In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete. In fact I was running the most up to date version of the app, but what needed to be done was to download an entirely new app-that was not made clear in Revel's warning, I just happened to figure it out myself. Furthermore, had I not happened to log into Revel's back end on that particular day, I would not have known that I was required to update.

One day the back office stopped sending our daily emailed reports. When I spoke to customer support they told me that it was because the email addresses where the report was sent were separated by commas and not semi-colons. When I mentioned that the commas had been working for 7 months they told me that it was due to an update on their back end that now required semi-colons. When asked how I was supposed to know that and change it I was told that it had been a "known issue" for over a month and that some businesses had a problem and some didn't so they didn't let customers know about the issue.

With all the issues I've had, I've never been able to speak to a supervisor or had any kind of conciliatory gesture like a reduced price made for me and in fact had to pay shipping to and from returning my credit card machine. When I speak to customer service about issues related to Quickbooks integration, they are not trained on Quickbooks so generally cannot help me.

Overall the system is extremely glitchy and inconsistent. It cannot be counted on to work the same way from day to day.

Pros

-When it works it is more robust and better at speaking to Quickbooks than any other POS systems that we've used.

Cons

There are many, many issues that I can't explain because it works fine one day and not at all the next, with no reason.
-Past POS companies have emailed me monthly updates about changes that are coming and information about updating the app or problems that have been discovered. Revel does no such thing.

Advice to Others

If you aren't a high speed sale service research the Intuit desktop solution rather than using the Revel/Intuit solution.

  Response: Sarah, Revel Systems Inc.

Date: November 2016

November 2016

 

Hi Emily,

I'm sorry to hear that you've experienced frustration with the QuickBooks integration. I've looked into your support ticket history and it looks like support has resolved your most recent ticket. Additionally, in reviewing your QuickBooks support history with a QB Support Specialist, it appears that our sync has paused most frequently following deletion or removal of QuickBooks records, which the system references. This would be true with any accounting and point-of-sale integration and we recommend that customers do not delete Revel created accounts or records. In an effort to resolve this, our next release will include an enhancement where Revel and QuickBooks notify each other of deleted records to prevent syncing issues.

We send emails alerting customers about coming updates and features and it may be that you've accidentally unsubscribed.

I've asked our Client Relations team to reach out to you to resolve any outstanding issues and provide you with additional customer service. Thank you for your feedback.

Regards,
Sarah, Community Manager, Revel Systems

 
 

from Duke's Southern Table
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Great system

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The system is very robust in reporting. Customers service was very helpful and the product was extremely easy to set up. It offers more features than any other web (cloud) based product on the market.

Pros

Great reporting, easy to use, and great customer support

Cons

None

 
 

from Deep Meadow Variety, Inc
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

Vast improvements

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I have been using Revel POS for our family business for just over a year. The software has been great from the beginning ,but the customer support and tech support was very poor quality. Over the past year it has made a big turn around. I would now recommend this software to anyone wanting to get a robust POS.

Pros

This has been the only system I had found that supports both a retail and full service restaurant. And they appear to be staying up to date with where the markets are trending.

Cons

This is a large amount of data and features, so I sometime have a hard time finding the features that I need and how to use them despite their great help site and tech support.

 
 

from Camel Step
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Amazing!

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Really happy of 2.5 yrs of Revel! Clouding and real time access from all type of users makes things goes very fast and productive

 
 

from Precision Distributors LLC
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Precision Distributors LLC Review

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When we first started our company, we were looking at all sorts of POS and inventory management systems. We went with Revel and Quickbooks because it played both roles as an IMS and POS. It also was an accounting platform on top of that. We were told it would also be able to integrate with our online store through Magento. It was a perfect match. There are some things we love bout Revel and some thing we dislike though.

Pros

Great at reporting. and inventory management.
The POS is a great tool to keep things organized and keep track of.
-Pretty easy to set up and get things rolling, but we are finding things we don't like as we go along.

Cons

-Reports don't get too intricate though, like if I wanted to run a report of all the invoices that are owed to me by company, I can't do that. I need more detail in my reports
-Can't delete purchase orders once they have been saved. This needs to be fixed for a company like mine.
-Support is sometimes difficult to deal with because sometimes I feel like they don't even know what to do.
-System will not integrate with Magento like were promised in the first place

Advice to Others

It is a good solution for a simple business, but I feel sometimes the things I want it to do are too in depth and it can't handle it.

 
 
 
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