Revel Systems Software


 

Revel Systems offers a full-featured point of sale system that is cloud-based and made specifically for the iPad. It suits a range of businesses such as bars, bookstores, florists, pawn shops, museums, sporting goods and much more. This customizable and comprehensive program comes with lots of features, including inventory management, customer management and social media integration.

Revel Systems offers substantial security starting with the back-end of the system where business owners can control users’ access to ensure employees can only see applicable information. This also includes management of user logins both with unique IDs and passwords, and with swipe cards as well. To safeguard your data, Revel has taken several precautions to preserve a high level of privacy, as well as meeting PCI compliance standards.

Revel Systems offers a comprehensive data analytics application called intelligent reporting, to keep business owners informed. The system is continually gathering data, which is presented in graphs and detailed reports. A few of the more figures that are tracked are hourly sales, order history, payment summaries, product mix and sales summaries.

This software suits businesses of all sizes, with up to 1,000 employees and up to 20 users. Support is offered in a variety of ways, starting with a wide array of informative and articles on the website, unlimited Web support and additional phone packages.

 

Revel Systems - POS system
 
  • Revel Systems - POS system
    POS system
  • Revel Systems - POS authentication
    POS authentication
  • Revel Systems - Tablet POS system
    Tablet POS system
  • Revel Systems - Tablet POS checkout screen
    Tablet POS checkout screen
  • Revel Systems - POS secure login
    POS secure login
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

86 Reviews of Revel Systems

 
Software Advice Reviews (67)
More Reviews (19)

Showing 1-20 of 67

from Java Station
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Revel review

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product is fine. set-up, menu load, training was incompetent and ineffective

Pros

it is easy to use and modify

Cons

customer support is attentive but incompetent

Advice to Others

find local support

 
 

from Madison Kitchen
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

Happy Early Adopter of Revel Systems

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I was an ‘early adopter’ buying my Revel Systems POS in late 2012. My business has more than doubled and I credit Revel Systems as integral to that success. We started with one iPad, but within 6 months seamlessly added the second. I personally built the backend and found it intuitive and relatively easy once you commit to understanding the basics.
I have felt some of Revels ‘growing pains’ over the years, however ultimately I always had my issue resolved, which all too often were a ‘user error’ situation. I also have experiences where Revel made changes to the system, which were not beneficial to me. I reached, complained, and ultimately they reintroduced the feature that I missed.
For those looking to start with Revel today benefit from all the capital and advancements implemented in the last 4 years. If or when I expand beyond my original location, I will use Revel Systems again. I have experience with Aloha, Dinnerware, and Maitre D and much prefer Revel Systems.

Pros

Unlimited expand-ability
Remote access to information
Clean, simple iPad based POS

Cons

Rapid changes that ultimately benefit me, but sometimes I'm not ready for
Managing Apple's updates with Revel's new builds

Advice to Others

Give Revel a good look, comparing features and value, I think you'll see Revel has the most to offer. Realize, if you are changing from an existing POS other than Revel, the change is going to be tough no matter what system you are moving to.

 
 

from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

Ariday's Review

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It helped us make our sale smoothly and on time and not time consuming for work. All my employees enjoyed this system.

 
 

from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

System Function

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This system works perfectly and smoothly. My employees loved working with it and there is no doubt that it will work with every company.

Advice to Others

You won't regret using Revel Systems

 
 

from just4girls
Specialty: e-Commerce
Number of employees: 11-50 employees Employees number: 11-50 employees

revel

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best experience so far.
http://www.softwareadvice.com/retail/revel-review/

 
 

from United Decorating
Specialty: Building & garden materials
Number of employees: 11-50 employees Employees number: 11-50 employees

Stay away this program

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We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them.

1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed off the deal, however we don't have a chance to test the integration because it was still under development, we should wait till the launch but we can't wait because we need a new system to support our grow. We did reconfirm the QB compatibility again and again so we don't think there will be a problem. We got everything setup and running, about few months later the QuickBooks Integration finally launched but they told us this feature strictly for US customer only?! This case only escalated to their sales team lead and they refused to go further higher, you have no easy way to reach their upper management team unfortunately we dun have any recording or email for the proof, they only offer a free month to settle the case. They would guarantee you everything at the beginning and once you in everything is just too late, we have learned a lesson.

2. We are not pleased and disappointed on how Revel handle system upgrade, almost every single incident causes us problem and certain level of business impact, we need to bend or change our business model/process to fit these updates. Revel introduce new feature but at the same time take away the old feature immediately, can you imagine how much trouble causing? For example we never had an option call “Credit Limit”, after the latest mandatory POS upgrade on iPad (this is another matter will mention after), we are forced to commit the new changes, we can no longer take "House Account" credit payment until we enable the "Credit Limit" option inside customer, but this is not the major problem, I am so shocking they don't provide a batch upload method, instead we are instructed to make this change inside each customer one by one, we have thousands of customers are on account. This is so ridiculous but why they can't just keep thing simple?

3. The Revel POS consist by two pieces, the frontend (iPad) and the backend (web management). Periodically they roll out major upgrade (notified) or small updates (silence) at the backend and then you must follow their schedule to download and re-install the new iPad App manually during off business hour to match your backend version, otherwise your iPad POS will not function properly

4. They have very slow development, usually the iOS App should be prepared and updated on device before the new iOS launch, but Revel work reversely, they will tell you DO NOT upgrade your iPad iOS Software whenever until they ready. They need to understand you cannot disable system update on iPad, until some point you will get the software update reminder popup crazy everyday on the iPad and you must choose "remind me/install later" to bypass but couple times my staffs by accidently hit the wrong button and fire up the software update, then the till will be out of service until we reach Revel support for fix. I cannot blame on my staffs in this case, Revel have to do something to avoid this to happen.

4. Support - their level 1 support is useless, even level 2 not really helpful, the most words I have heard are "Sorry" or "This is the system design, nothing we can do". I don’t need a sorry. I have a strong feeling their development teams make whatever changes they want without thinking the impacts would brought up to the customers.

5. The most funniest thing is Revel have a Voice of Customer team to hear your feedback, this is cool, they do reach out you to hear your problems or complaints but limited to listen only! They don't follow up anymore, I have one phone conservation and one email both sink into the deep sea, sigh*

Good luck!

 
 

from Buzzard Point Marina
Specialty: Gas station
Number of employees: 11-50 employees Employees number: 11-50 employees

Misleading Sales Pitch

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Horrible experience! If you are considering Revel for QuickBooks Online integration beware of false advertising.

While receiving the sales pitch for the product, I was assured that complete integration was available. I specifically asked about house accounts and transferring account info to QuickBooks. Everything was great I was told! We work closely with QuickBooks for complete integration. Blah Blah Blah!

Upon receiving the system and starting my training(which took a week after I had everything setup). The trainer was confused saying those features would be implemented later down the road. That's not what you offered me before I bought this! A couple of other minor issues with setup and functionally(all of which were confirmed working over the phone with the sale rep). I promptly asked for a refund.

I was then told, since I didn't have those specific requests for features in writing that I would have to pay a fee of for a refund. I only spoke with the rep over the phone. Why would I have emailed the questions, when I just could ask the sales person? My word vs. their word is the only explanation I got.

After numerous calls and messages(all unanswered). Two full weeks after notifying Revel I wanted to cancel. I was emailed saying I was going to be out close to $ for canceling. The extra cost was for nonrefundable charges.

Buyers beware, make sure you have everything in email form so it can be traced. If your Sales team are selling features that don't exist, the customers shouldn't have to pay.

Never Again!

Pros

Came in a pretty box

Cons

Doesn't work as advertised!

Advice to Others

Make sure you have email of every detail and question asked. If not it could cost you

 
 

from The Cotton Exchange
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Revel Systems: Steer clear for a retail POS

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Customer support is absolutely atrocious. They outsource all their support and you can never speak to the same person or be given the same answer twice. We worked for over 6 months to try to make this $3,000 investment work to no avail. We are not IT illiterate but could never be given a solution get input our inventory in a way that worked with revel. Which is pretty standard retail inventory. I watched every help video on their website and went so far as to ask them to input our inventory for a fee. They would not do this. Purchasing this system was a rookie mistake and quite frankly a nightmare!

Pros

The features looked cool-too bad we NEVER got to use the fully functioning POS.

Cons

Um Everything else.

Advice to Others

DO NOT PURCHASE if you want any support whatsoever, which you will need, especially for retail.

 
 

from honey B's macarons
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Avoid if you need a customer loyalty program

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Onboarded in March/April 2016. Was promised that Revel had a superior customer loyalty program. For every 24 macarons you buy, you get one free. That's it, it seems like it should be easy. I have been given multiple support tickets, had numerous ones closed without notice and no fix. The system cannot join 10-digit loyalty numbers to the clients seamlessly. Some days it work, other days it does not. By the way, its now November 14th.

Pros

Really pretty interface

Cons

Customer loyalty program does not work as promised

Advice to Others

If you are trying to build loyal customers by offering them a reward to come back for your product, this is not the POS for you. If you don't care about customer loyalty this system is the one for you.

 
 

from Sotar
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Revel Systems

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We have had Revel Systems for one year .We went a head and tried demo from couple different POS systems and like Revel the best . Customer support has been great ,they always get back promptly if we need help . We have more data from reports than we ever had,witch helped with smarter buying and scheduling resulting in more sales and lowering hours used. In conclusion choosing Revel has been one of the best decisions we have made.

Pros

There is defiantly way more things i like about Revel than not. Once set up ringing sales is supper simple.Opening and closing are a breeze compared to other systems we have used. From the back end the reports are great and will help in any dissension you have to make on product and employees.

Cons

The only con has been scanning inventory in bulk against quantity on hand and having report on difference. I believe that is coming in an update.

Advice to Others

Setting up Inventory Matrix is a little tricky at first , but definitely gets a lot easier. Do the demo and practice building inventory matrix.

 
 

from Preservation Hall
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Full of Glitches

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We've been with Revel for about 8 months now. I am on the phone with customer support weekly, nearly daily. Our initial integration with Quickbooks was not well supported by their staff and eventually I had to just teach myself how to get the system set up and integrated. We have constantly had issues that when I contact customer service they tell me they don't know why it happened and it must be a glitch in the software. My credit card machine broke after 7 months and Revel could not figure out how to fix it so I called the manufacturer and they told me it was a software issue. Revel's solution was to trade in for a new one, rather than try to figure out what the software issue was. The first customer service agent I spoke to did not even have the manual for the pin pad that I was using.

Multiple times Revel has stopped speaking to Quickbooks without warning and our data has not been pushed through as it should. I've been told that the exchange feature that is built in to the front end of the system does not actually work and so we should stop using it and do a work around so that our entries into Quickbooks will be correct. My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem. Revel has multiple times overtaken Quickbooks and changed the vendor information in Quickbooks. After multiple phone calls to customer support for a single issue I've eventually been told that my system is out of date and that's what's causing the problem, but it was never brought up in initial phone calls. In the same vein, there is no indication from Revel that I should update the system. In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete. In fact I was running the most up to date version of the app, but what needed to be done was to download an entirely new app-that was not made clear in Revel's warning, I just happened to figure it out myself. Furthermore, had I not happened to log into Revel's back end on that particular day, I would not have known that I was required to update.

One day the back office stopped sending our daily emailed reports. When I spoke to customer support they told me that it was because the email addresses where the report was sent were separated by commas and not semi-colons. When I mentioned that the commas had been working for 7 months they told me that it was due to an update on their back end that now required semi-colons. When asked how I was supposed to know that and change it I was told that it had been a "known issue" for over a month and that some businesses had a problem and some didn't so they didn't let customers know about the issue.

With all the issues I've had, I've never been able to speak to a supervisor or had any kind of conciliatory gesture like a reduced price made for me and in fact had to pay shipping to and from returning my credit card machine. When I speak to customer service about issues related to Quickbooks integration, they are not trained on Quickbooks so generally cannot help me.

Overall the system is extremely glitchy and inconsistent. It cannot be counted on to work the same way from day to day.

Pros

-When it works it is more robust and better at speaking to Quickbooks than any other POS systems that we've used.

Cons

There are many, many issues that I can't explain because it works fine one day and not at all the next, with no reason.
-Past POS companies have emailed me monthly updates about changes that are coming and information about updating the app or problems that have been discovered. Revel does no such thing.

Advice to Others

If you aren't a high speed sale service research the Intuit desktop solution rather than using the Revel/Intuit solution.

 
 

from Duke's Southern Table
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Great system

Ease-of-use

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The system is very robust in reporting. Customers service was very helpful and the product was extremely easy to set up. It offers more features than any other web (cloud) based product on the market.

Pros

Great reporting, easy to use, and great customer support

Cons

None

 
 

from Deep Meadow Variety, Inc
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

Vast improvements

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I have been using Revel POS for our family business for just over a year. The software has been great from the beginning ,but the customer support and tech support was very poor quality. Over the past year it has made a big turn around. I would now recommend this software to anyone wanting to get a robust POS.

Pros

This has been the only system I had found that supports both a retail and full service restaurant. And they appear to be staying up to date with where the markets are trending.

Cons

This is a large amount of data and features, so I sometime have a hard time finding the features that I need and how to use them despite their great help site and tech support.

 
 

from Camel Step
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Amazing!

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Really happy of 2.5 yrs of Revel! Clouding and real time access from all type of users makes things goes very fast and productive

 
 

from Precision Distributors LLC
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Precision Distributors LLC Review

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When we first started our company, we were looking at all sorts of POS and inventory management systems. We went with Revel and Quickbooks because it played both roles as an IMS and POS. It also was an accounting platform on top of that. We were told it would also be able to integrate with our online store through Magento. It was a perfect match. There are some things we love bout Revel and some thing we dislike though.

Pros

Great at reporting. and inventory management.
The POS is a great tool to keep things organized and keep track of.
-Pretty easy to set up and get things rolling, but we are finding things we don't like as we go along.

Cons

-Reports don't get too intricate though, like if I wanted to run a report of all the invoices that are owed to me by company, I can't do that. I need more detail in my reports
-Can't delete purchase orders once they have been saved. This needs to be fixed for a company like mine.
-Support is sometimes difficult to deal with because sometimes I feel like they don't even know what to do.
-System will not integrate with Magento like were promised in the first place

Advice to Others

It is a good solution for a simple business, but I feel sometimes the things I want it to do are too in depth and it can't handle it.

 
 

from Arabella
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

Revel

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N/A

Very easy to use and teach to staff. Very good in the reports area- lots of detailed info. Also, the addition of quick addition is good when adding new products.

Pros

Quick add-on

Cons

Can't do returns very easily

 
 

from Crepes Paulette
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

Awful system

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Revel is an awful system that is very difficult to operate in a food business and very complicated to program.
When programming, you never have an ensemble vision of the products and the various modifiers that go with them.
When using, tickets get lost easily if servers don't precisely follow the useless sequences of buttons to push and there is no way to even know what ticket was lost until your customer realises his food is not coming.
Among other issues...

Pros

good customer service

Cons

so many

Advice to Others

stay away

 
 

from Jet Contracting
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

Fantastic Product

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Revel gives so much bang for the buck. It's intuitive and easy to learn, and offers fantastic reporting on all the metrics you need

 
 

from Piper's Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Just what I needed (and didn't even know that I needed!)

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We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.”

I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and viable POS product did not exist in the iPad/Cloud arena. I assumed, incorrectly it would seem, that to get such a product I would have to one day shell out thousands or tens of thouands of dollars for one of the “big guys” with expensive hardware. I’m glad to have been proven incorrect in that assumption.

In my mind, one of the absolute best features of Revel is that it is so highly configurable. I have been able to create a POS that meets my business needs as well as the needs of my employees and guests. So far I have not had to “settle” for a configuration that works for “most” people. Instead I have found that I can tell Revel how I want it to work for me and it just works that way. I've never understood why most cloud-based POS companies think that they know more about running our businesses than those of us who are in the trenches. I have been delighted to realize that Revel is willing to put in the effort to create a POS that works they way we work. There is no one-size-fits-all, especially in restaurants. Revel's designers and engineers seem to understand that fact.

Little things like the following mean the world to me:

1) I can specify negative modifiers — ones that deduct from the price. Now my guests can truly have it their way and only pay for what they want. While I've always run my cafe that way, only Revel has allowed me to do that without a lot of unnecessary steps.
2) I can set up default modifiers, and more importantly when a guest doesn’t want that default it is easy to specify at the POS and it is obvious for the kitchen.
3) The flexibility of defining “one size fits all” modifier groups, and tailoring those to the needs of each product that uses them, has made my life so much easier. The modifier features are amazing, and I've just begun to scratch the surface of what is available.
4) And don’t even get me started on recipes. How I ever lived without those in my POS is a mystery. I guess I lived without them because I never knew I needed them!

In the past two days, my employees and I have been able to identify menu items whose gross margins are dragging us down. Since all of our products come with so many options, this has always been a hard, time-consuming thing to do, involving lots of spreadsheets and number crunching. Now that I have nearly all of my recipes defined, I’m able to run one Product Mix report whenever I want and identify problems before they become catastrophes. That alone makes the “extra” expense of the monthly Revel hosting fee worth it.

Even in a small shop, such as mine, inventory control is a nightmare. It has become very obvious to me that after a month or two this task will get much easier. Once I have finished tweaking my product and recipe definitions, I’m looking forward to “knowing” my inventory status with just the touch of a button. I know it won’t be completely accurate — no theoretical inventory system can possibly account for human error. But, I already can tell that it will be much more accurate than I’ve ever had before, and it will be more accurate without the drudgery of weekly physical inventories.

I would be remiss if I did not give a shout-out to your on-boarding and tech support people. They all proved to be very helpful, and very willing to let me go at my pace in this process. I am a tech geek from the days of Univac and IBM mainframes, punch cards and programming languages that are long dead and buried. Though I am now a chef I have never lost my love of all things tech. It was a pleasure to work with people who let me control the process as I was learning Revel. Their on-boarding team is willing to do as much, or as little, as their new clients need to get them up and running quickly.

If I had to sum up my early experiences with Revel and the switch over, that sentence would be ---- I now feel like I am more in control of my business, that I understand my business better.

As we enter our fifth year, a year that looks to be like it will be on schedule to be our first true profit year, that is huge. I'm looking forward to learning how Revel can help make that first profit year even more profitable.

Sure, there is always room for improvement. Revel, like most mPOS companies, needs to get their integrated EMV/contactless functionality up and running, not just for one or two payment processing companies, but for all of them. Having said that, I realize how expensive and how difficult that task is. But, if they get it done quickly and correctly, they will be a hard company to beat.

A few other reviewers mentioned one suggestion I will echo -- be prepared to spend some time learning what you have with Revel, and what it can do for you. Myself, I spent hours looking at every setting, reading the help bubbles for every setting, and making notes about what I did and did not want to implement. I asked a lot of questions. I watched a lot of videos. When I wasn't sure, I created tests, ran them and looked at the results.

Most importantly, I spent two days keying the same orders into both my current POS and Revel, looking for discrepancies and errors in my setup. Sure, that all took a lot of time. But taking a lot of time up front means spending less time fighting fires after going live.

What I'm trying to say is don't think you are going to get your hardware and go live in a week. I budgeted a month for training, setup and troubleshooting before I ever thought about going live. I think a month is the MINIMUM time needed in order to do it right, and I have set up a lot of POS systems in my career. Remember -- as restaurants, our POS is the hub of our data and data analysis. We wouldn't short-change our recipe development, or training our cooks and other staff. To succeed, we need great data that tells us everything we need to know about our business. Revel can be that vital hub, but only if we take the necessary time and effort in the beginning.

And, with that, I'll step down from my soapbox.

Pros

Flexibility -- ability to configure to work the way MY BUSINESS works
Customer support and training

Cons

Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors.

Advice to Others

See my review. This product is flexible, with lots of bells and whistles, highly configurable. To make it work for you, you need to budget the time to read, train, watch videos and ask lots of questions. Don't shortcut this. Take the time now and you won't regret doing so.

 
 

from CIP Management AG
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

Innovative QSR POS solution, terrible customer service and poor reliability

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Although it’s an innovative product, the quality of customer service is horrible. Three of our restaurants in Europe run on Revel and we have seen significant decrease in stability / consistency. Frequent updates in recent months have caused complete service failure during lunch time (as updates seem to come in at exactly that time). Our account manager is basically helpless, and can only offer us to pay hefty fees to their consultants as well as VIP services in order for us to get support. Far behind NetPos which we use in our other outlets!

We halted now the implementation of Revel across our 5 restaurants concepts with 70 outlets and are looking to switch to another provider. Further we tried to implement our mobile app with Revel’s API, turned out it is basically unusable at this stage due to limitation of calls we can make to it.

Pros

-Innovative cloud based solution
-Low Capex vs. other full fledged POS solutions
-Hardware can be purchased separate

Cons

-Poor reliability, frequent updates / changes to the system make it difficult to maintain. Updates which are not announced cause a lot of disruptions in restaurant
-Poor customer service
-API is poorly documented, limited calls allowed

Advice to Others

Do not use if based you have restaurants in Europe!

 
 
 
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