Revel Systems Software


 

Revel Systems offers a full-featured point of sale system that is cloud-based and made specifically for the iPad. It suits a range of businesses such as bars, bookstores, florists, pawn shops, museums, sporting goods and much more. This customizable and comprehensive program comes with lots of features, including inventory management, customer management and social media integration.

Revel Systems offers substantial security starting with the back-end of the system where business owners can control users’ access to ensure employees can only see applicable information. This also includes management of user logins both with unique IDs and passwords, and with swipe cards as well. To safeguard your data, Revel has taken several precautions to preserve a high level of privacy, as well as meeting PCI compliance standards.

Revel Systems offers a comprehensive data analytics application called intelligent reporting, to keep business owners informed. The system is continually gathering data, which is presented in graphs and detailed reports. A few of the more figures that are tracked are hourly sales, order history, payment summaries, product mix and sales summaries.

This software suits businesses of all sizes, with up to 1,000 employees and up to 20 users. Support is offered in a variety of ways, starting with a wide array of informative and articles on the website, unlimited Web support and additional phone packages.

 

Revel Systems - POS system
 
  • Revel Systems - POS system
    POS system
  • Revel Systems - POS authentication
    POS authentication
  • Revel Systems - Tablet POS system
    Tablet POS system
  • Revel Systems - Tablet POS checkout screen
    Tablet POS checkout screen
  • Revel Systems - POS secure login
    POS secure login
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

47 Reviews of Revel Systems

Showing 1-20 of 47

 

from Juju s'amuse USA
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

Not sure it is worth the extra money, be sure to do a lot of research.

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Likes Best

I like the ability to customize reports and link seamlessly with Quickbooks. The local sales rep was very personable and helpful. The phone support seems to be handled by people somewhere in Eastern Europe ( based on accents and names), but they speak English very well and are helpful.

Likes Least

The start up support is not great. You pay for 2 phone sessions which were full of information and a bit overwhelming. I did do better with their support line, but then discovered some of the information I was given initially was wrong. Also discovered that I had the wrong type of printer for my needs. I have a clothing store and this software wasn't designed with that in mind. They have work arounds for most things, but are much more focused on service and hospitality. I'm sure I'll learn more as I use the system, but I'm not sure if it is worth the extra money.

Recommendations

Research, research. I don't like to spend a long time searching the internet for things but probably should have spent more time on this. Make sure you talk to other people using the system, not just the rep.

 

from La Fromagerie 101 Montgomery St
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Disappointing

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Likes Best

The easy-to-use interface and proximity with vendor team. Quick answer from customer's support.

Likes Least

Lack of technical support and information on the product. Integration with QB2015 accounting sofTware wasn't possible.

Recommendations

Try to answer as honest as possible even to improve the developtment of the software.

 

from M.B. Haskett
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Only know of it as the company that took over for Breadcrumb

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Likes Best

Tech support and sales people are always available on short notice.

Likes Least

Limited customization and cloud based storage. In the event of internet failure that lasts more than a day, recovery can be a nightmare.

Recommendations

Price check the iPads and other equipment on your own. You can usually find it much cheaper.

  Response: Sarah, Revel Systems Inc.

Date: September 2016

September 2016

 

Hi Patrick,

Thank you so much for the positive review! I just wanted to let you know that in terms of a network outage, on the front-end there is a red bar at the bottom of the iPad that will let your employees know if you are working in Offline Mode that should help you out.

Revel is highly customizable and is truly set up for three platforms in one - for Quick Service, Table Service, and for Retail. As such, it can take some time to discover all of the ways that you can customize your system. I would recommend reaching out to our Support Team to schedule some additional training and to discuss any features that you would like to see.
Thank you again for the review and the feedback.

Regards,
Sarah, Community Manager, Revel Systems

 

from The Grill on Mill
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

We love Revel!

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Likes Best

Revel as a POS is extremely user friendly. Their customer service is excellent, and whenever we experience any sort of minor problem, which is rare, they are quick to solve the issue. We're lucky enough to have their office around the corner from our restaurant, and they pop in all the time to say hello!

Likes Least

I honestly can't think of any drawbacks about Revel. They're great!

Recommendations

I highly recommend Revel. It's so easy to use, especially with our business model which is fast casual. Plus they have a free 24 hour customer service line.

  Response: Sarah, Revel Systems Inc.

Date: August 2016

August 2016

 

Hi Alix,

Thank you so much for the kind words and great review! We're so happy to have the support of The Grill on Mill!

Cheers,
Sarah M., Community Manager, Revel Systems

 

from Treasure House Fashions
Specialty: Apparel & fashion
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

REVEL Review from Treasure House Fashions

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Likes Best

The system is easy to use and provides excellent back end reporting.

Likes Least

Customer service can be challenging - you get a different person each time so there's limited continuity. Updates can present a new configuration and in our case, caused our printer to no longer interface with our system. Also for the CRM, when we have scrubbed the database for errors in input, the incorrect information remains in the system - that's exasperating when trying to download an accurate mailing!!

Recommendations

If you are limited in technology (as we are),one to do the initial set up.

 

from Boulder Creek Lodge Montana
Specialty: Restaurant
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

The Revel Product is second to none. Excellent in all aspects

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Likes Best

The Revel product is by far the best product on the market today. Technical assistance is excellent and customer service is timely and professional. Working with the software and its Quickbooks interaction is pretty straight forward. Technical assistance on the part of Revel is easily accessible when needed.

Likes Least

It would be nice if it worked with Quickbooks Desktop

Recommendations

Take the time to really jot down all of your needs and wants ahead of time in regards to operational needs. Much easier to compare with advance list.

 

from San Antonio Pizza, Inc. & Maricopa Pizza, LLC.
Specialty: Restaurant
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Very easy to use and train on

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Likes Best

The product is very easy to use and the vendor is very helpful.

Likes Least

The service from the vendor is slow sometimes on resolving issues in regards to the pos. Also we have experienced issues with customer service reps not understanding my management team, it would be great if they had some that were bilingual

Recommendations

To look at every vendor and select the vendor that best suites there needs. Do not just go off of price.

 

from Dad's Classic, LLC and ACP Entertainment
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use, versatile and customizable!

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Likes Best

I like that it's iPad based and changes are quickly made and pushed to the system. I also like the fact that the presentation of the system is modern, sleek and fresh unlike other POS systems.

Likes Least

The backend of the system can be very confusing and hard to learn. I was also really bummed that the online ordering didn't do what we were told it can do. It seems like sales and some support staff were told that features were available and working when they actually aren't.

Recommendations

Please work on the online ordering (biggest problem is combo's) and the ease of use in the back end.

 

from El Monday's
Specialty: Restaurant
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Awesomeness

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Likes Best

The product is user friendly and the vendor goes above and beyond to assist with any problem

Likes Least

I like everything about the product and the mobile app

Recommendations

Always keep a open line of communication ask questions and continue to learn the back end so there's less calls to customer service

 

from K & G Restaurants, Inc
Specialty: Restaurant
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

A Rare experiance worth sharing

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Likes Best

The system has been well designed and while we are only scratching the surface of it's capabilities it's hard not to be impressed with the product. The vendor and more specifically the salesperson has been great, professional, timely and honest. The most difficult part of doing business with a larger company is the customer service these guys have it all figured out. I have been using restaurant POS systems for more that 20 years and have had many dismal experience, I'm well on track to believe that customer service is alive and well.

Likes Least

In the restaurant environment a tip share feature is very important and Revel is not there yet - I knew it going in but still made the move based on the trade offs(glad I did). The Revel operates on Apple we have the pro screens and could not be happier sleek, compact and powerful. While every vendor has it's issues I can honestly say it would not be fair for me to point out any one thing that I see as an issue - I have been very pleased with the experience and hope nothing changes.

Recommendations

Do your homework and treat the POS as the heart of your restaurant operation, I would encourage a close look at Revel any mistakes upfront are expensive and cumbersome. Make sure you have access to others using a particular system your considering and be prepared to ask good questions.

 

from Belly Up Restaurant
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Full service restaurant using mobile POS

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Likes Best

Revel’s mobile POS solution has been such an asset to my business, which is high volume. All the mobile tablets are able to connect to each other and even if the Wi-Fi is down I am still able to complete transactions and once the Wi-Fi comes back all my transactions are listed and completed. The mobile tablets make checking out customers like 100x faster.

Likes Least

If you have low ceilings which one portion of my business does the Wi-Fi receptors on the ceiling are not as good at transmitting a signal. I have been in contact with support over this issue and it is simply a technical issue that has nothing to do with Revel. Apparently the CTO is developing his own hardware to address this issue.

Recommendations

Go and see the product of interest in action. Before I chose Revel I visited two other Revel locations before deciding. Also I highly recommend taking the time to learn how to use the backend for reporting, it will save you a lot of time in the future.

 

from Baik Brands
Specialty: Apparel & fashion
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

We love Revel!

Ease-of-use

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Likes Best

The ability to keep an eye on sales in real time from our Headquarters and the ease of use... there is not a lot of training needed to teach a new associate to use the POS and nearly no room for error.

Likes Least

The support site could be a little more helpful. Some help topics do not offer a lot of explanation or are geared more for restaurants and do not address how we would use certain settings for retail. We are also a little disappointed in the customer facing display's capabilities. We thought that the customer would be able to enter their own email address to be added to our mailing list from there, but the functionality is not there. It is pretty much just a fancy way for the customer to watch their order being rung up and a pen-pad for them to sign their credit card receipts. We have our fingers crossed that the functionality we needed will be added soon as we believe it will be an integral part of our marketing efforts!

Recommendations

Do your research! Revel seemed like the most expensive option on the market when we began our research, but we quickly learned that you get what you pay for! We feel good about our choice moving forward and plan on having a long relationship with Revel as our business grows.

 

from Papalani Gelato LLC
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Like the product when it works ...

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Likes Best

The Cloud based implementation and the amount of functionality available. Would prefer more focus on quality over the amount of enhancements.

Likes Least

Support and Quality is very poor. Getting attention to issues is very difficult that are not solved easily. The quality of releases has improved but we still hold our breath anytime we do an upgrade. There is very little information available on how to use new features or even existing ones and to get any help beyond basic level help takes a long time. Each time we have an issue I expect to spend hours dealing with emails and calls to get it addressed. There have been times when I report a problem and the first response is to do something I indicated in my request I had already tried or done. There is no commitment on the amount of time they will get back to you and I have had issues where my POS was down completely and could not get any help for hours and hours.

Recommendations

I do not think you should consider Revel for a POS until they are able to improve their quality of software development and support. I have been a customer for over 3 years and it just does not get better. I do not believe the management of the company is committed to improving service or knows how to do so.

  Response: Sarah, Revel Systems Inc.

Date: May 2016

May 2016

 

Hello Marck,
I've sent you an email to discuss your feedback in greater detail. I'm sorry to hear you've experienced some frustrating support issues. I'd like to hear your suggestions for improvement. Thank you for taking the time to share your experience here.

 

from The Station SF
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Revel POS works!

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Likes Best

Functional and customizable! Support staff helpful and follow through with any issues. Tech department are committed to making the system work for you!

Likes Least

It might take a little time before the problem is resolved while the techs work on an issue.

Recommendations

Give it a try. It works very well for me. Ensure all networking, routing and internet connections are working seamlessly.

 

from Docs smokehouse
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Full service restaurant using 5 revel terminals

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Likes Best

The interface is great, fairly easy for staff to learn when compared to traditional POS

Likes Least

The support is non existentent, despite paying a monthly fee for a "VIP client success manager" This product is not viable for a full service restaurant. Even the higher level support/management seems lack a basic understanding of financial operations required in a full service restaurant.

Recommendations

Do not believe the sales team. They have no understanding of how the product functions. Find someone not affiliated with the company actually using it and ask their opinion. I wish I had.

 

from Cascata Del Bosco
Specialty: Restaurant
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Not a complete nightmare but pretty close..

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Likes Best

Someone always does answer the phone but they don't know how to fix your your problem and just try to sell you more hardware.

Likes Least

You have to use an ipad no matter what. So basically they have engineered themselves and you into a corner. Very cumbersome.

Recommendations

I would recommend buying something else. Being at the mercy of an ipad really sucks. It's not that I have a problem with the Apple IOS platform it's that this software won't even work on a Mac it has to be an Ipad.

  Response: Sarah, Revel Systems Inc.

Date: April 2016

April 2016

 

Hi George, Thanks for your feedback and for taking the time to speak with me directly regarding your suggestions. We are always working to improve support and appreciate your input.
We are Revel Systems iPad Point of Sale, and our company was created with the technology of the iPad to help our customers keep up with innovation and agile business. The iPad is an intuitive and secure solution that protects your system with the most powerful anti-malware software. I hope that an addition of a keyboard for the iPad will be the solution you are looking for. Thanks again for sharing your thoughts with us!

 

from Malue
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Simple and intuitive

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Likes Best

It’s simplicity to work, and fast response to manipulation. It is versatile and easy to adjust to your need.
Revel gets your business and know that all are different in their own way, so it make a perfect tool for you small or big company.

Likes Least

Platform can be little unstable sometimes. Bugs with discounts and combos are common.

Recommendations

It is a must try, without any doubt. Great and clean interface, easy and intuitive to use, Customizable, versatile and has a great team behind it.

  Response: Sarah, Revel Systems Inc.

Date: March 2016

March 2016

 

Hi Daniel, Wow, thanks so much for the love! We're glad that you appreciate Revel! And we also value your suggestions, so thank you, again, for taking the time to share your experience.

 

from La fromagerie
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

First access to revel

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N/A

Likes Best

The simplicity and the environment of the graphism, it's great as dashboard

Likes Least

The time to enter all the criteria and set up the process

Recommendations

Anticipate the problems of the companies by making a test and edit the version

  Response: Sarah, Revel Systems Inc.

Date: March 2016

March 2016

 

Hi David, Thank you for the feedback. We're glad to hear you like the Revel interface and dashboard! That's good to hear. And we also appreciate your suggestions - I routinely share them with our leadership team. Thanks again!

 

from La Fromagerie 101 Montgomery St
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Dissapointed of Revel

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Likes Best

Quick support , easy to use software, lot of tools but not the tools we were looking for

Likes Least

Bad information by the support team, weak technical skills

Recommendations

Comparing other software between them so we can have better understanding of them

  Response: Sarah, Revel Systems Inc.

Date: March 2015

March 2015

 

Fouzi, I am sorry to hear that you weren't able to get the information you need from our support team. We appreciate your feedback and I have reached out to you via email to assist further.

 

from The Winey Cow
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Would be a great product if it worked........

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Likes Best

Very easy for staff to use and navigate. Great to use on phone or macbook when away from the venue.

Likes Least

Constant issues that never get solved. Tech support seem to have no idea how to solve any of our issues and then they have the cheek to say that they have heard we might be moving to another system so we are wasting their time, for a product mind you that we pay a monthly fee for that doesn't work properly. We have spent countless hours trying to rectify the issues however this is extremely hard to do as they are based in Sydney and have also been told that there support call centres don't like calling Australia. I'm tipping this is because the majority of their customers are at their whits end with the product and are not overly patient.

Recommendations

I would stay well clear of revel until this American company is truly interested in supporting their Australian customers. Yeah its a nice, easy product to use however it doesn't work properly and there is next to know tech support that can solve your issues.

  Response: Sarah, Revel Systems Inc.

Date: March 2016

March 2016

 

Hi Campbell, Thanks for reaching out. Our Australian team has been working closely with you and your staff to resolve all of your problems. Revel is dedicated to resolving your current issues for now and the future to give you the best possible experience with our system.

 
 
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