Business Voice Software


 

Business Voice is a cloud-based VoiP solution created by PanTerra. Users can take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection, giving call center employees the ability to telecommute.

Business Voice contains an array of features like unlimited calling, Mobile App, Softphone, IM, Cloud Sync, and more. Other applications include Automatic Call Distribution, Call Recording, Conference Calling, Auto Attendant, Video Conferencing, and Internet Fax. The system can also interface with existing CRM applications such as Salesforce, Outlook, and many others.

Business Voice can be utilized by small to large businesses across a wide variety of  industries including Energy, Finance, Insurance, Legal Services, Healthcare, and more.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

10 Reviews of Business Voice

Showing 1-10 of 10

 

from Variant Architecture
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

Good service so far

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Value for Money

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Panterra has been an excellent choice of VoIP for us. We got a cold-call and went with it. The free-setup option really prompted us to try them out. The only issue we have had with Panterra was with the billing department but that also resolved. Quality-wise they are perfect. The product is what really matters. I particularly like the call forwarding feature. We have only used video calling a handful of times and with mixed reviews so I would refrain from commenting on that.

As far as support is concerned, It is easy to reach out to them in case of any help/problem. They are generally very organized apart from the billing issue we’ve had.

Pros

Great special features such as call forwarding, reliability and quality.

Cons

One of the other con is that sometimes you have to wait a bit to speak with support member, sometimes it’s around 15 minutes.

Advice to Others

Overall, very good service, very reliable and I’d give it 4.5/5 stars.

 
 

from Sonics Inc
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

Using 8x8 for 3 months, so far so good

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After comparing various VoIP solutions we decided on 8x8 to replace our hosted solution. So far we have been happy with our choice and have received very little complaints from our users.

Pros

Easy installation and setup. Our accounting department handled the setup and IT needed only to supply an appropriately provisioned Internet connection.

Cons

Way too many notifications for calls and voice messages (phone, 8x8 desktop app, e-mails, and 8x8 mobile app)

Advice to Others

Shop around and compare for yourself. So far everything we were told by 8x8 sales/marketing has been delivered.

 
 

from Astute Solution
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

Panterra is awesome!!!

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I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven’t had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company.

Pros

Great quality, great features and an amazing customer service.

Cons

The cost of shipping/delivery wasn’t mentioned in the original invoice. I just felt that they should’ve told me earlier.

Advice to Others

I'd recommend it immediately but you shouldn't go for it if you are less than 20 people team, a) you can't really use their services on a smaller scale. b) they give great discounts when the user counts go above 50 (like us). I don't mean to discourage anyone, I am merely stating what I would've done.

 
 

from Aventura Event Planners & Caterers
Specialty: Residential / Home Phone Service
Number of employees: 201-500 employees Employees number: 201-500 employees

I love their customer services more than the software itself!

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I am a networking manager at a company that provides a range of services such as event management, catering, wedding planning, custom dress-designing and furniture selling. We started using Panterra’s services in 2012. We are completely satisfied with their services. Their pricing is really good at $19 odd a piece – which is the usual standard in the market. Their customer services are good.

A technical operator of Panterra, Samuel has been valuable over the years. He is there first thing, be it any complain resolving, upgrade or simple maintenance. It is because of him I am writing this review. I would recommend Panterra to any business owner on any day.

Please note, we have 208 employees in various roles – we’d be lost without a good communication tool.

Pros

Customer services.

Cons

They didn't include shipping costs and some other costs in our invoice but billed us at the spot.

Advice to Others

Panterra is highly recommended. They have great customer support team and a solid communication software.

 
 

from Mashric Media
Specialty: Media and Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

Panterra's Business Voice is a solid tool.

Ease-of-use

Functionality

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Value for Money

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We are an online media company. A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality. After shortlisting a few companies from internet research, we decided to go with Panterra. Previously we were using Nextiva, since our business was a small one and it got along fine. Over time when we increased in numbers, we decided to switch bandwagons. Therefore, with 0 experience with VOIP setups, we reluctantly gave Panterra a shot. They didn’t disappoint. It is an easy to use and hassle-free service which is compiled into web browsers; they provide 6-7 different services and all of them are top-notch.

Pros

Their website is exceedingly helpful, it is full of tutorials and guidelines. Pricing as I have mentioned before is great.

Cons

There is a downside to Panterra, their program has a relatively less friendly interface than I would’ve liked. I would’ve made it a tad more modern and stylish.

Advice to Others

It works, it won't let you down. I'd recommend this service to anyone needing a business VOiP.

 
 

from Cedar Financial
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

Panterra Smartbox is a very efficient business communication tool

Ease-of-use

Functionality

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Value for Money

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We were using a service called Maxi before. It was not very pleasant. Being a software engineer/IT manager at a financial services company, I was tasked with finding a new business communication software. I didn't want an extravagant product, just something solid that works. And Panterra's Business Voice (Smartbox) works. We do a lot of video calling and rarely there has been a problem.

Pros

I like their mobile app very much. It is neat, clean and very easy to use. I maybe biased because I am a developer myself so I may look at it programming-wise, a standard user may or may not like it as much as I... I don't know.

Cons

Panterra is an accomplished company, being in business for about 1.5 decades I believe, therefore their pricing is slightly on the higher side. We have been pushing for a discount and next year onwards, hopefully we'll have it.

Advice to Others

I would recommend this tool. I like it so much that this is my second review, my first attempt got missed somehow. This tool is efficient and after using it for more than a year now, I felt that I owed them a good review.

 
 

from Dean Constructions and Builders
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

Finally changed my VoIP providers and I am very happy.

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N/A

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn’t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra’s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don’t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Pros: Cloud storage option, increased accessibility, outstanding and easy mobile app.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Advice to Others

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don’t want eight software running on my computer at a time; I like to keep everything compiled into one solution and that’s were Panterra’s software came to my aid.

 
 

from Outsurance
Specialty: Insurance
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Very good VoIP service provider

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Likes Best

We are an insurance company with a busy business. We are extremely satisfied with Panterra Networks. We are in association with them for 2 years now and hopefully will be for many more years to come. Their voice quality is great, special features work perfectly, support and installation teams are quick – overall they have proved to be an indispensable service for us. Our company has used a different VOIP service in the past and it pales in comparison with Panterra. Their services are purely web based and the only criticism is the layout and design, which I have been told will be getting a facelift shortly; it is alright but not great.

Likes Least

Pricing maybe, I think other services have better pricing than Panterra.

Recommendations

In one year, I have only had to call their support once, which gives you an idea how reliable this service is. Like I said before, I would recommend this service to everyone. This is a great value.

 
 

from Dean Caillier Design
Specialty: Professional Services
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Biggest plus: I can access it from anywhere in the world

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Likes Best

Remote accessibility, good support service. I cannot stress enough how much the accessibility and quick setup option of Panterra has helped me and my business.

Likes Least

The interface is not easy to learn, it took me a few hours to find my way around. I don’t mean to say that it malfunctions, it is just that I’d like it to be a little bit less complicated.

Recommendations

Folks, I am not an easy man to please. Almost every VOIP service I looked up advertised their remote accessibility, but from various reviews I know that none of them had all the functions I required. That is why I am writing this review because it was reviews similar to this one that helped me make the right decision. I will highly recommend Panterra.

 
 

from Gloria9 Technologies
Specialty: Other
Number of employees: 20 to 50 employees Employees number: 20 to 50 employees

Excellent service

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Likes Best

Two things: the quality of voice and their customer support. I have not used their special features a lot to be honest so I cannot comment on that.

Likes Least

I have seen VoIP service providers that offer better pricing.

Recommendations

It works, go for it. If you are a medium size organization like me (with 20+ users), you will find Panterra to be an excellent choice.

 
 
 
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