ContactWorld by NewVoiceMedia Software


 

ContactWorld, created by NewVoiceMedia, is a unified communication platform for any size corporation. It offers standalone call center functionality, including automatic call distribution, predictive dialer, call recording, auto attendant, softphone, and more. 

ContactWorld is deployed entirely in the cloud, so sensitive information is secured and protected, and can be accessed from anywhere. It’s compatible on Mac or Windows platforms. The system aims to better connect agents with sales prospects by integrating directly with Salesforce CRM. It includes several reporting functions and dashboards to show increased insight into call pick-up rates, call handle time, call resolution, and more. Agents can access call context to be sure to optimize the conversation with each prospect. They can also dial locally, which increases call-connect rate.

ContactWorld offers three different packages depending on the size of your company, whether that be one person, or over a thousand.

 

ContactWorld by NewVoiceMedia - Call detail information dashboard
 
  • ContactWorld by NewVoiceMedia - Call detail information dashboard
    Call detail information dashboard
  • ContactWorld by NewVoiceMedia - Activity history
    Activity history
  • ContactWorld by NewVoiceMedia - Call recording & quality monitoring
    Call recording & quality monitoring
  • ContactWorld by NewVoiceMedia - Salesforce integration
    Salesforce integration
  • ContactWorld by NewVoiceMedia - Scalable solution
    Scalable solution
  • ContactWorld by NewVoiceMedia - Instant call routing
    Instant call routing
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

25 Reviews of ContactWorld by NewVoiceMedia

 
Software Advice Reviews (1)
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from Deliveroo
Specialty: Food / Beverage

Rollout New Voice Media in Germany Customer Service at Deliveroo

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its finally working: Customers can hear us, we can call them, they can call us
Service was quite responsive

Likes Least

Usability - not the cleanest / easiest userinterface and settings
Installation

Recommendations

Make sure to get everyone trained on this and take your time during the roll out

 
 
 
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